customer service manager Jobs in Test Jobs In Test Jobs In Giza Egypt

customer service manager

customer service executive Jobs in Test Jobs In Test Jobs In Giza Egypt

customer service executive

customer service operation manager Jobs in Test Jobs In Test Jobs In Giza Egypt

customer service operation manager

customer service representative (english) Jobs in Test Jobs In Test Jobs In Giza Egypt

customer service representative (english)

customer service representative - giza branches Jobs in Test Jobs In Test Jobs In Giza Egypt

customer service representative - giza branches

customer service representative giza branches

Banque Misr

<div>
 
 
 Core Responsibilities:
 
 
 
 
 
 
 &bull; Serve customers by completing account transactions.
 
 
 &bull; Ensure all transactions are aligned with latest Banque Misr policies and procedures, this includes alignment with compliance and KYC standards set by the bank.
 
 
 &bull; Execute variety of transactions and services which include accepting payments for different types of accounts, cashing checks, checking account balances, transferring funds.
 
 
 &bull; Identify Sales Referrals
 
 
 &bull; Ensure that cash drawer is balanced with the settlement sheet and recover any shortages/overages.
 
 
 
 
 
 
 Job Requirements
 
 
 
 &bull; Residents of the South Giza area.
 
 
 &bull; Experience: 0-3 years in banking services at branches network
 
 
 &bull; University degree (Graduation year: from 2023 &ndash; 2025)
 
 
 &bull; Minimum graduation grade: Good
 
 
 &bull; English language proficiency
 
 
 &bull; Excellent command of PC skills especially (MS Office)
 
 
 &bull; Have good Soft Skills (Communication and Presentation skills)
 
 
 &bull; Never been tested by Banque Misr
 
 
 &bull; No Relatives till 3rd degree
 
 
 
</div>

Customer Service Representative - Giza Branches

Concentrix

About the Role:We&rsquo;re looking for a passionate and motivated English Customer Service Representative to join our team! In this role, you will assist customers by providing information, solving problems, and ensuring a positive experience with our company.&#11835;Responsibilities:<ul><li>Handle incoming calls, emails, and chat inquiries in English.</li></ul><ul><li>Provide accurate information about products and services.</li></ul><ul><li>Resolve customer complaints efficiently and professionally.</li></ul><ul><li>Follow up on customer requests to ensure satisfaction.</li></ul><ul><li>Record all customer interactions in the system.</li></ul><ul><li>Collaborate with other departments to improve the customer experience.</li></ul>&#11835;Requirements:<ul><li>Excellent command of spoken and written English.</li></ul><ul><li>Strong communication and problem-solving skills.</li></ul><ul><li>Previous experience in customer service is a plus (but not required).</li></ul><ul><li>Basic computer and typing skills.</li></ul><ul><li>Ability to work in a fast-paced environment and handle multiple tasks.</li></ul><ul><li>Positive attitude and team spirit.</li></ul>&#11835;Benefits:- competitive salary- social insurance- medical insurance- 24/7 transportation provided- paid trainingJob Type: Full-timePay: Up to E&pound;21,800.00 per monthApplication Question(s):<ul><li>egyptian?</li><li>available for immediate hire?</li></ul>Language:<ul><li>english fluently (Required)</li></ul>Location:<ul><li>Giza (Required)</li></ul>

English customer service (Banking Field)

Magnet

<div>
 
 
 Employer Overview:
 
 
 
 A leading composite insurance provider in the UAE, operating in Dokki, Giza, with nearly five decades of excellence, offering comprehensive insurance solutions across health, life, motor, and general lines. The organization operates across all Emirates and Oman, serving over 800,000 clients through a strong network of branches, brokers, bancassurance partners, and digital channels. Renowned for its financial strength and service excellence, it continues to set the benchmark for customer satisfaction and innovation in the regional insurance market.
 
 
 
 
 
 
 Job Summary
 
 
 
 
 The Motor Claims &ndash; Recoveries Executive
 
 is responsible for managing and executing the recovery of motor insurance claims from third-party insurance companies and through legal channels where applicable. The role ensures that recovery targets and timelines are achieved in accordance with defined standards, actuarial expectations, and company procedures while maintaining high accuracy and compliance levels.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Register third-party vehicle damage claims with appropriate reserves in the system.
 </li>
 <li>
 Identify and flag potential fraudulent claims for further investigation.
 </li>
 <li>
 Monitor and achieve target Turnaround Times (TATs) in the recovery process across key activities.
 </li>
 <li>
 Respond promptly to notifications and communications received from third-party insurers.
 </li>
 <li>
 Examine and settle third-party insurer (TPI) claims within the defined TATs.
 </li>
 <li>
 Record and book all recovered claims accurately and within set timelines.
 </li>
 <li>
 Follow up regularly with third-party insurance companies to ensure successful claim recoveries.
 </li>
 <li>
 Manage periodic (monthly/quarterly) exchanges and reconciliations with insurance companies.
 </li>
 <li>
 Coordinate with internal departments such as Legal, Finance, Motor Assessment, and Motor Settlement to resolve claim-related issues.
 </li>
 <li>
 Handle rejected, legal, and personal recovery claims efficiently, ensuring compliance with internal processes and legal requirements.
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s Degree required.
 </li>
 <li>
 Minimum of 2 years of experience in the motor claims department, with exposure to recoveries and third-party claim handling.
 </li>
 <li>
 Strong interpersonal and communication skills.
 </li>
 <li>
 High attention to detail and accuracy.
 </li>
 <li>
 Effective negotiation and follow-up skills.
 </li>
 <li>
 Ability to work collaboratively with internal and external stakeholders.
 </li>
 <li>
 
 Knowledge of motor claims recovery processes and documentation.
 
 </li>
 <li>
 Problem-solving and discrepancy resolution.
 </li>
 <li>
 Data entry and record-keeping accuracy.
 </li>
 <li>
 Ability to build rapport and maintain professional relationships with third-party insurers.
 </li>
 <li>
 Customer service and internal stakeholder support.
 </li>
 <li>
 Familiarity with insurance systems and recovery workflows.
 </li>
 <li>
 Proficient in Microsoft Office applications (Word, Excel, Outlook).
 </li>
 <li>
 Fluent in English.
 </li>
 </ul>
</div>

Claims Specialist

Job Description:An English Customer Service Representative is responsible for providing excellent support to customers by addressing their inquiries, resolving issues, and ensuring a positive experience with the company&rsquo;s products or services. This role involves communication with customers via various channels such as phone, email, live chat, or social media in English.Key Responsibilities:<ul><li>Customer Support:</li><li>Answer customer inquiries, complaints, and requests in a professional, friendly, and timely manner.</li><li>Provide assistance with product-related questions, troubleshooting, and order inquiries.</li><li>Offer detailed product or service information, guiding customers through purchasing or usage processes.</li><li>Issue Resolution:</li><li>Handle and resolve customer complaints or problems by understanding the issue, finding solutions, and ensuring customer satisfaction.</li><li>Escalate complex issues to higher levels of support when necessary.</li><li>Documentation and Record-Keeping:</li><li>Maintain detailed and accurate records of customer interactions, feedback, and issues in the CRM system.</li><li>Process orders, returns, refunds, and exchanges following company procedures.</li><li>Communication:</li><li>Communicate clearly and effectively, demonstrating strong English language skills, both written and verbal.</li><li>Ensure the accurate and complete documentation of conversations or transactions.</li><li>Product and Service Knowledge:</li><li>Stay up-to-date with product offerings, services, promotions, and policies to provide accurate and informed assistance.</li><li>Proactively suggest solutions, upgrades, or add-ons based on customer needs.</li><li>Customer Retention:</li><li>Build rapport and maintain positive relationships with customers, ensuring their continued loyalty to the brand.</li><li>Follow up with customers as needed to ensure satisfaction and gather feedback.</li><li>Team Collaboration:</li><li>Work closely with other departments (e.g., sales, technical support) to resolve customer issues or provide additional assistance.</li><li>Participate in team meetings or training sessions to improve knowledge and performance.</li></ul>Qualifications:<ul><li>Proven experience in a customer service role (preferably in English-speaking environments).</li><li>Excellent verbal and written communication skills in English.</li><li>Strong problem-solving skills and ability to handle difficult situations calmly and professionally.</li><li>Ability to multitask and manage time effectively in a fast-paced environment.</li><li>Proficiency with customer service software and CRM tools.</li><li>A high level of empathy and patience in dealing with customers.</li><li>Knowledge of the company&rsquo;s products or services (training provided).</li><li>A high school diploma or equivalent; a degree is a plus.</li></ul>Preferred Skills:<ul><li>Familiarity with customer service best practices.</li><li>Experience in a specific industry, such as retail, tech, or finance (depending on the company).</li><li>Fluency in additional languages is a plus but not required.</li></ul>Working Hours:<ul><li>Flexible shifts (e.g., evenings, weekends, or rotating shifts), depending on the company's operating hours.</li></ul>Job Types: Full-time, New gradPay: E&pound;13,000.00 - E&pound;20,000.00 per monthApplication Question(s):<ul><li>Do you have any commitments for the next 6 months ?</li><li>Are you located in Giza/Cairo ?</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Language:<ul><li>English fluently (Required)</li></ul>

customer service representative (English)

Raneen

<div>
 
 Company Description
 
 
 Raneen Co. is a biggest retail stores offering housewares, kitchenware, home appliances, and home and garden gifts for the modern home. With nearly 55 retail stores, over 60k products, and over 1 million customers, Raneen is constantly expanding training team so we are looking for new team members.
 
 
 Role Description
 
 
 This is a full-time on-site Senior Training Specialist role located in Giza at Raneen. The Senior Training Specialist will be responsible for developing and delivering training programs, designing instructional materials, providing excellent customer service, and fostering communication among team members.
 
 
 Qualifications
 
 
 &bull;	Strong Communication and Customer Service skills
 
 
 &bull;	Experience in Training &amp; Development&nbsp;
 
 
 &bull;	Proficiency in Instructional Design
 
 
 &bull;	Excellent organizational and time-management skills
 
 
 &bull;	Ability to work well in a team environment
 
 
 &bull;	Previous experience in retail industry is a plus
 
 
 &bull;	Bachelor's degree in Education, Training, Human Resources, or related field
 
 
 Must-have qualifications
 
 
 &bull;	Experience in Training &amp; Development
 
 
 &bull;	Proficiency in Instructional Design
 
 
 &bull;	Excellent organizational and time-management skills
 
 
 &bull;	Ability to work well in a team environment
 
 
 &bull;	Bachelor's degree in education, Training, Human Resources, or related field
 
 
 &bull;	2-5 years of experience in training and development
 
 
 &bull;	Prefer to be located in commutable distance to Giza, Al Jizah, Egypt
 
</div>

Senior Training Specialist

Options outsourcing

Job Title: Customer Service ManagerCompany: Options OutsourcingLocation: Mohandessin, Cairo, EgyptJob Type: Full-timeNet Salary: EGP 28,000 / month---Job Description:Options Outsourcing is looking for an experienced Customer Service Manager to join our team.The ideal candidate will have excellent communication skills, leadership abilities, and a proven track record in managing customer service teams within the consolidation or debt relief industry.Responsibilities:- Manage and support the customer service team to achieve performance goals.- Ensure high-quality service delivery and customer satisfaction.- Handle escalated customer issues and resolve them efficiently.- Monitor KPIs and prepare performance reports.- Provide coaching and feedback to team members.Requirements:- 3&ndash;4 years of experience as a Customer Service Manager.- English level B2+/C1 &ndash; strong verbal and written communication skills.- Experience in Consolidation or Debt Relief is preferred.- Excellent problem-solving and organizational skills.- Able to work under pressure and meet deadlines.Work Conditions:- Night Shifts: 4 PM &ndash; 1 AM &amp; 6 PM to 3 AM- Days Off: Thursday &amp; Friday- Start Date: ASAP- Transportation is provided for females after shifts.Job Type: Full-timePay: E&pound;28,000.00 per monthApplication Question(s):<ul><li>Are you 100% okay with working from site in Mohandessin, Giza?</li></ul>Experience:<ul><li>Customer Service Management: 3 years (Required)</li></ul>Language:<ul><li>English Fluently (B2+/C1 Level) (Required)</li></ul>

Customer Service Manager

Remal Developments

<div>
 
 
 Company Description
 
 
 
 
 
 
 
 Remal Developments is a transformative powerhouse swiftly shaping sands into vibrant, thriving communities. We pride ourselves on building more than just structures; we create destinations where people can live, work, and thrive. Our innovative approach and dedication to quality make us leaders in the industry.
 
 
 
 
 
 
 
 Role Description
 
 
 
 
 
 
 
 This is a full-time on-site role for a Senior Property Consultant located in Giza. The Senior Property Consultant will be responsible for providing expert consulting services, communicating effectively with clients, delivering excellent customer service, and driving sales in the real estate market. Day-to-day tasks include meeting with clients to understand their property needs, presenting property options, and guiding clients through the buying or leasing process.
 
 
 
 
 
 
 
 Qualifications
 
 
 
 
 
 <ul>
 <li>
 
 Consulting and Real Estate skills
 
 </li>
 <li>
 
 Excellent Communication and Customer Service skills
 
 </li>
 <li>
 
 Proven Sales experience
 
 </li>
 <li>
 
 Bachelor's degree in Business, Real Estate, or related field
 
 </li>
 <li>
 
 Ability to work independently and as part of a team
 
 </li>
 <li>
 
 Strong negotiation and interpersonal skills
 
 </li>
 <li>
 
 Experience in the real estate market is a plus
 
 </li>
 </ul>
</div>

Senior Property Consultant

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