English customer service (Banking Field)

About the Role:

We’re looking for a passionate and motivated English Customer Service Representative to join our team! In this role, you will assist customers by providing information, solving problems, and ensuring a positive experience with our company.

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Responsibilities:

• Handle incoming calls, emails, and chat inquiries in English.

• Provide accurate information about products and services.

• Resolve customer complaints efficiently and professionally.

• Follow up on customer requests to ensure satisfaction.

• Record all customer interactions in the system.

• Collaborate with other departments to improve the customer experience.

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Requirements:

• Excellent command of spoken and written English.

• Strong communication and problem-solving skills.

• Previous experience in customer service is a plus (but not required).

• Basic computer and typing skills.

• Ability to work in a fast-paced environment and handle multiple tasks.

• Positive attitude and team spirit.

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Benefits:

- competitive salary

- social insurance

- medical insurance

- 24/7 transportation provided

- paid training

Job Type: Full-time

Pay: Up to E£21,800.00 per month

Application Question(s):

• egyptian?
• available for immediate hire?

Language:

• english fluently (Required)

Location:

• Giza (Required)