application specialist

customer marketing coordinator Jobs in Istanbul

customer marketing coordinator

(native dutch) customer support consultant, crypto (turkey, remote) Jobs in Istanbul

(native dutch) customer support consultant, crypto (turkey, remote)

business consultant

claims specialist

customer support consultant

SupportYourApp

<div>Passionate about the world of tech?
What if you had a chance to be a part of the world&rsquo;s leading SaaS, Software, or Hardware solutions?
Join our team as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.
Excited? Let&rsquo;s see what it takes
What You Will Do:<ul>
<li>Provide exceptional customer support via chats and emails</li>
<li>Build positive and long-lasting relationships with customers</li>
<li>Meet team KPIs</li>
<li>Always be up-to-date with cutting-edge technology</li>
<li>Securely work with customers&rsquo; sensitive information</li>
<li>Apply the latest and greatest customer happiness practices</li>
<li>Maintain working knowledge of our client&rsquo;s products and services</li>
<li>Communicate with developers and other departments of various IT companies</li>
</ul>What you need to succeed in this role:<ul>
<li>Native Dutch and English communication skills</li>
<li>At least 6 months of experience in a customer support role</li>
<li>Personal or professional experience in crypto/trading/blockchain is a must</li>
<li>Experience providing support via live chats
</li><li>Experience with CRM systems</li>
<li>Analytical and research skills</li>
<li>Positive and responsible attitude</li>
<li>Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps&ndash;download and 40 Mbps&ndash;upload)</li>
</ul>Will be a great plus
<ul><li>Experience in technical support</li></ul>
Benefits and Perks:<ul>
<li>Flexible schedule
</li><li>Opportunity to work fully remotely</li>
<li>Inclusive international environment</li>
<li>Compensation in USD</li>
<li>Good bonuses for referring friends</li>
<li>Paid intensive training and probation</li>
<li>Work-life balance</li>
<li>Responsive management interested in your growth and long-lasting cooperation</li>
<li>Greenhouse conditions for self-development</li>
<li>The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.</li></ul>
Who are we?
SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe. We work with clients from over 30 countries and speak over 60 languages.
Since 2010, we&rsquo;ve become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world.
We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience.
We welcome people with various backgrounds and experiences. Grab the chance to join us and send your CV in English, pointing out your outstanding skills!
Visit our website: www.supportyourapp.com
DISCLAIMER
We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits.
Your personal data will be processed as described in the SupportYouApp Candidate Privacy Notice.</div>

(native Dutch) Customer Support Consultant, crypto (Turkey, remote)

Gambit

<div><h4 class="jobSectionHeader">Your mission</h4>
For Turkey (remote position), we are seeking a SAP Support Consultant Logistics for existing customers &ndash; Modules and Processes. 
<ul><li>
You will work on our IT and SAP projects and provide subsequent customer support</li><li>
You will support and optimize our customers' SAP systems and be responsible for them in the areas of Logistics such as SD, PP, and / or MM</li><li>
You support our customers in maintenance in 2nd level support</li><li>
You adapt SAP Logistic solutions to customer requirements (customizing)</li><li>
You advise our customers if they have questions about the use and configuration of Logistic applications</li><li>
You work with ticket systems (e.g. Jira) and have direct customer contact</li><li>
You recognize potential for improvement and initiate process changes</li></ul><h4 class="jobSectionHeader">
Your profile</h4><ul><li>
You have already worked for several years (ideally at least five years) in SAP consulting or SAP module support with a focus on Logistics, Solid process and module knowledge in the areas of MM, SD, or PP, as well as interfaces</li><li>
You have an in-depth understanding of processes in the Logistic area</li><li>
Ideally, you already have basic knowledge of SAP S/4HANA or S/4HANA Cloud and have some experience in customer service and software support</li><li>
You attach great importance to supporting and advising your customers in the best possible way with your knowledge and experience</li><li>
Handling customer-specific requirements and subsequently implementing them in SAP</li><li>
Optimizing existing processes and workflows in the context of the deployed SAP ERP business standard software</li><li>
Creating specifications for customizing and programming as well as performing the customizing in the module areas SD, PP, and/or MM</li><li>
Ensuring core and cross-functional business processes through tests within the context of system changes and upgrades, as well as performing weakness analyses</li><li>
Supporting the efficient use of deployed SAP modules through training, documentation, and second-level support</li></ul><h4 class="jobSectionHeader">
Why us?</h4>
It is essential that our employees share our passion and commitment to working as a team and delivering exceptional results. 
We believe that work is more than simply a job and that working as a team involves more than just cooperating. We value respectful, fair, and open communication, where everyone is valued. 
Sound like you? Do you fit the brief? If so, please send us your application, stating your earliest possible starting date and salary expectations. If you have any outstanding questions, don&rsquo;t hesitate to contact Safa.<h4 class="jobSectionHeader">
About us</h4>
We are GAMBIT, an SAP management consultancy with offices in Germany and Switzerland. We support companies on their way into the future with innovative IT and SAP solutions. But we are not only SAP experts, we are also experts for good work.</div>

SAP Support Consultant logistics for existing customers – modules and processes

NielsenIQ

<div>Job Description 
As the Customer Support Leader for Turkey, you will play a pivotal role by managing a 
dedicated team of Customer Support associates. Your key responsibilities will include 
ensuring that we deliver consistent, high-quality service and adhere to governance 
standards while enhancing our clients' understanding and confidence in NIQ data. 
Success in this position requires a solid grasp of each client's unique business needs and 
deep expertise in NIQ solutions. 
More than just a strategic thinker, you will serve as an inspiring leader, guiding a 
passionate team toward operational excellence. Your efforts will drive growth and ensure 
exceptional customer satisfaction, making a meaningful impact on our clients and their 
success. Join us in this exciting opportunity to lead and innovate in customer support! 

Responsibilities: 
<ul><li>
Lead the team with a laser focus on delivering an unmatched service experience, ensuring every touchpoint is characterized by speed, accuracy, and solution-oriented approaches.</li><li>
Collaborate with various internal teams, including in-market Consulting, Analytics&amp; Insights, Sales, Operations and Data Science, Global customer Service Centre toensure all work is connected to client business issues and is delivered according to established timelines and in a way that contributes to driving client outcomes.</li><li>
Monitor and analyze key performance metrics, identifying trends and opportunities for improvement, and taking corrective action as needed to ensure the consistent achievement of service goals.</li><li>
Build and maintain strong relationships with customers, demonstrating empathy, active listening, and a genuine commitment to their satisfaction.</li><li>
Engage and manage escalations, present to clients and execute issue resolution cross NIQ network</li><li>
Create an environment to encourage and drive solution mindset and to leverage best practices.</li><li>
Enhance servicing efficiencies and improve the NPS and tNPS satisfaction scores. Identify emerging issues and quality trends, flag out areas of improvement regularly, and suggest product development needs of clients for building product roadmap where required.</li><li>
Stay up to date on product updates (Discover new release, Omni, etc.), and company news to provide knowledgeable support and guidance to customers.</li><li>
Foster a customer-centric culture within the team, promoting empathy, active listening, and a genuine commitment to customer satisfaction.</li></ul><div>
Qualifications: 
<ul><li>10 years of experience in market research - preferably at NIQ and having good</li></ul>
exposure to Retail Measurement processes. 
<ul><li>A broad understanding of client sales and marketing issues</li></ul>
Management and Process Skills 
<ul><li>5+ years of people management experience with strong team engagement results</li><li>Proven track record in driving change, process improvements, and automation</li><li>Experience in finance, including productivity and P&amp;L management</li><li>Strong project management skills with a problem-solving mindset</li><li>Tech-savvy and enthusiastic about operational efficiency</li><li>Excellent communication and stakeholder management</li><li>Analytical thinker with a client-centric approach</li><li>High integrity, adaptable, and proactive</li><li>Fluent in Turkish and business English (written and spoken)</li></ul></div> 
Additional Information<div></div> 
Our Benefits<ul><li>
Flexible working environment</li><li>
Volunteer time off</li><li>
LinkedIn Learning</li><li>
Employee-Assistance-Program (EAP)</li></ul>

About NIQ
NIQ is the world&rsquo;s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights&mdash;delivered with advanced analytics through state-of-the-art platforms&mdash;NIQ delivers the Full View&trade;. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world&rsquo;s population.
For more information, visit NIQ.com
Want to keep up with our latest updates?
Follow us on: LinkedIn | Instagram | Twitter | Facebook

Our commitment to Diversity, Equity, and Inclusion
At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion</div>

Customer Support leader

GoStudent

<div>Du suchst mehr als nur einen Job? Dann bist du bei uns genau richtig! Bei GoStudent gestaltest du die Bildung von Sch&uuml;ler:innen und den Erwachsenen von morgen! Wir suchen jetzt eine:n engagierte:n Customer Support Specialist, der/die unsere physischen Lernzentren in Deutschland unterst&uuml;tzt. 


Standort 
Istanbul (hybrid) oder T&uuml;rkei (remote) 


Deine Rolle auf unser Mission:

Die perfekte Kombination &ndash; Du steuerst Vertrieb &amp; Customer Support &ndash; vom ersten Gespr&auml;ch bis zur langfristigen Betreuung. 

<ul>
<li>Beraten &amp; &uuml;berzeugen &ndash; Du ber&auml;tst Eltern und Sch&uuml;ler:innen, empfiehlst die passenden Lernl&ouml;sungen und vereinbarst Termine mit unseren Nachhilfezentren in Deutschland.
</li>
<li>Inbound &amp; Outbound Calls &ndash; Du bearbeitest eingehende Anrufe von neuen und bestehenden Kund:innen und f&uuml;hrst bei Bedarf auch aktive Anrufe durch.
</li>
<li>Leads konvertieren &ndash; Du begeisterst Familien f&uuml;r unsere Nachhilfe-Angebote und wandelst ihr Interesse erfolgreich in gebuchte Termine um.
</li>
<li>Bestehende Kund:innen unterst&uuml;tzen &ndash; Du beantwortest Anfragen und gehst auf W&uuml;nsche unserer Kund:innen ein.
</li>
<li>Administrative Aufgaben &ndash; Du pflegst Kundendaten, f&uuml;hrst Follow-ups durch und sorgst f&uuml;r reibungslose Abl&auml;ufe.</li></ul> 

Deine Wirkung wird gemessen an:
<ul>
<li>Conversion Rate &ndash; Wie viele potenzielle Neukund:innen Du in Termine verwandelst.
</li>
<li>Appointment Arrival Rate &ndash; Sicherstellen, dass gebuchte Kund:innen auch zu den vereinbarten Terminen erscheinen.
</li>
<li>Exzellenter Kundenservice &ndash; Effektives Handling von Inbound- und Outbound-Calls in Einklang mit den Teamzielen.</li></ul> 

Das bringst Du mit:
<ul>
<li>Deutsch auf Muttersprachenniveau &ndash; Du kommunizierst sicher mit deutschsprachigen Eltern und Sch&uuml;ler:innen und kannst sie f&uuml;r unser Angebot begeistern.
</li>
<li>Sales-Mindset &amp; Eigeninitiative &ndash; Du liebst es, Menschen zu &uuml;berzeugen, setzt dir ehrgeizige Ziele und tr&auml;gst aktiv zum Teamerfolg bei.
</li>
<li>Kommunikationsst&auml;rke &ndash; Du &uuml;berzeugst, h&ouml;rst genau zu, findest L&ouml;sungen und schaffst es, Vertrauen aufzubauen.
</li>
<li>Erfahrung &ndash; Idealerweise bringst du erste Erfahrungen im Kundenservice, Telesales oder in Call Centern mit (kein Muss).
</li>
<li>Organisationstalent &ndash; Du jonglierst m&uuml;helos zwischen Calls, Admin-Aufgaben und Follow-ups und achtest auf Details.
</li>
<li>Zielorientierung &ndash; Du arbeitest gern mit KPIs und hast Freude daran, deine Erfolge zu feiern.</li></ul> 

 Deine Zukunft: Diese Rolle ist dein Sprungbrett in die Welt des Vertriebs &amp; Customer Care &ndash; und dar&uuml;ber hinaus. Dein Erfolg bestimmt deinen n&auml;chsten Schritt! 


Unser Weg, dein volles Potenzial zu entfalten:
<ul>
<li>Flexibel arbeiten &ndash; Standort T&uuml;rkei: Entscheide dich f&uuml;r Remote oder f&uuml;r unser B&uuml;ro in Istanbul.</li>
<li>Wir wachsen zusammen: Wachse mit klaren Entwicklungspfaden und unserem Spark! Growth &amp; Development Programm. Erhalte Zugang zu tausenden Kursen auf LinkedIn Learning, unserem Spark! Mentorship-Programm und monatlichen Learning Sessions.</li>
<li>Work Smart, Play Hard: Freue dich auf regelm&auml;&szlig;ige Team- und Office-Events, feiere Erfolge gemeinsam und erlebe eine unterst&uuml;tzende, motivierende Atmosph&auml;re.</li>
<li>Rundum-Support &ndash; Profitiere von einem umfassenden Employee Support Program &ndash; nicht nur f&uuml;r dich, sondern auch f&uuml;r deine Liebsten.</li></ul> 


Unser Bekenntnis zu Offenheit

Wir sch&auml;tzen deine einzigartigen F&auml;higkeiten und deine Leidenschaft. Wir stellen nicht nach Alter, Geschlecht, Nationalit&auml;t oder politischer Meinung ein &ndash; bei uns z&auml;hlen dein Talent und deine Motivation. Selbst wenn du ein Einhorn bist &ndash; genau wie GoStudent: Glaubst du daran, einen positiven Einfluss zu haben? Dann bewirb dich, auch wenn du nicht alle Anforderungen erf&uuml;llst. Vielfalt macht uns kreativer, innovativer und st&auml;rker.

M&ouml;chtest du mehr erfahren? Dann besuche unsere Karriereseite unter &bdquo;Wer wir sind&quot;!

Bist du bereit, mit uns Bildung neu zu denken, dich in einem ambitionierten Team weiterzuentwickeln und einen echten Impact zu haben &ndash; dann bewirb dich jetzt!

Bitte lade deinen Lebenslauf im PDF-Format hoch, vorzugsweise auf Englisch, da das DOC-Format m&ouml;glicherweise nicht unterst&uuml;tzt wird.

Disclose Privacy &amp; Compliance Information</div>

Customer Support Specialist – Deutschland

Customer Support leader - Market Research

M.B Marketing

REMOTE JOB VACANCY: Istanbul (Employees should be in istanbul)Working days: Mon-Fri + (sometimes overtime on weekends, its paid)Working hours: 16:00PM - 01:00AM / 17.00PM-02.00AMRequirements:Good/advanced level of SPANISH language is a MUST,Fluent and effective communication skills on the phone,Able to use computer and office programs,Proper tone and dictionStrong persuasion levelWhat would you do?First, you would be assigned for a 1 week training with our team seniors, where we would understand better your exact fit for the role.You would be provided with the best education, about the customers, and be teached to apply those in daily work.You would be our customer support superstar, or you would be more oriented for customer happiness hero.Let's grow together!Sincerely,&#304;&#351; T&uuml;r&uuml;: Tam zamanl&#305;Maa&#351;: 35.000,00TRY - 40.000,00TRY ayl&#305;kUla&#351;&#305;m/Ta&#351;&#305;nma &#304;mkan&#305;:<ul><li>istanbul'da: &#304;&#351;e ula&#351;&#305;m imkan&#305; olmas&#305; veya &ccedil;al&#305;&#351;maya ba&#351;lamadan &ouml;nce ta&#351;&#305;nmay&#305; planl&#305;yor olmas&#305; gerekir (Tercih edilir)</li></ul>Dil:<ul><li>Hindi (Zorunlu)</li><li>English (Zorunlu)</li></ul>

Customer Support in Spanish (REMOTE/NIGHT SHIFT)

<div>We help the world run better
At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.<div>
SAP Consultant Opportunities.</div><div> 
</div><ul><li>We are looking to hire either one of the three positions listed below.</li></ul><div></div><div> 
Join our CoE Customer Services &amp; Delivery team as we support clients in their digital transformation journeys. We enable the successful adoption of SAP solutions through expert planning, implementation, integration, and continuous improvement. We are currently hiring for the following consultant roles:</div><div>
1. SAP Technology Consultant</div><div>
As a SAP Technology Consultant, you will lead and support SAP implementation projects, focusing on the technical landscape. Your expertise in SAP S/4HANA, HANA Platform, and SAP BTP will drive successful outcomes across various customer engagements.</div><div>
Key Responsibilities:</div><ul><li>
Lead or support SAP S/4HANA implementation and migration projects</li><li>
Plan and run blueprint workshops</li><li>
Analyse business processes and estimate project scope and timelines</li><li>
Solve complex technical issues and enable knowledge transfer</li></ul><div>
Required Experience &amp; Skills:</div><ul><li>
7+ years of experience in SAP S/4HANA installations/migrations, SAP HANA platform, and/or SAP BTP</li><li>
Experience as a Technical Architect or Project Manager is a plus</li><li>
Strong communication and presentation skills</li><li>
Fluent in English and Turkish</li><li>
Willingness to travel up to 50%</li></ul><div>
2. SAP Development Consultant</div><div>
This role is ideal for a SAP Development Consultant with deep technical expertise in ABAP and SAP front-end technologies. You&rsquo;ll play a key role in implementing, optimising, and extending SAP solutions with custom development.</div><div>
Key Responsibilities:</div><ul><li>
Deliver SAP development and upgrade projects</li><li>
Facilitate workshops and define technical solutions</li><li>
Resolve complex development issues and optimise system performance</li></ul><div>
Required Experience &amp; Skills:</div><ul><li>
7+ years of hands-on experience in SAP ABAP, CDS, Fiori, and/or SAP BTP</li><li>
Strong skills in Performance Optimization</li><li>
Experience in scoping, team leadership, and stakeholder engagement</li><li>
Fluent in English and Turkish</li><li>
Open to travel up to 50%</li></ul><div>
 3. SAP CO Consultant</div><div>
As an experienced SAP CO Consultant, you will support customers with financial controlling processes, leveraging S/4HANA and cloud solutions. You will work closely with client teams to deliver tailored SAP CO implementations.</div><div>
Key Responsibilities:</div><ul><li>
Deliver SAP S/4HANA CO projects through all phases</li><li>
Conduct workshops, scope planning, and process analysis</li><li>
Provide expert-level support on technical and functional CO topics</li></ul><div>
Required Experience &amp; Skills:</div><ul><li>
7+ years of experience with SAP S/4HANA CO</li><li>
Exposure to other modules SAP S/4HANA Cloud is beneficial</li><li>
Leadership in project and customer interaction</li><li>
Strong problem-solving and communication skills</li><li>
Fluent in English and Turkish</li><li>
Willingness to travel up to 50%</li></ul>
#CoEEMEASouth #SAPASCCareers #COEEMEA
Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
We win with inclusion
SAP&rsquo;s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone &ndash; regardless of background &ndash; feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world. 
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com 
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
EOE AA M/F/Vet/Disability:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability. 
Successful candidates might be required to undergo a background verification with an external vendor.
Requisition ID: 412379 | Work Area: Customer Service and Support | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.</div>

Senior SAP Consultant

Explore 779+ Customer support consultant in Istanbul this September. Find roles across top companies and apply now to boost your career.