customer sales representative Jobs in Lahore

customer sales representative

customer support representative Jobs in Lahore

customer support representative

sales consultant

customer service representative Jobs in Lahore

customer service representative

call center agent

customer support consultant

Contour Software

<div><div>About Contour</div><div></div><div><div>
Contour Software</div> has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.</div><div><br>
As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.</div><div><br>
What started as an R&amp;D &amp; Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore &amp; Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!</div><div></div><div>
The Division</div><div>
Dealer Information Systems Corporation (Client) is a leading business management software provider to agricultural, construction, truck refrigeration and lift truck dealers in North America. Founded in 1980, based of Bellingham WA (USA); we are a team of 100+ professionals who help customers with Software, Hardware and Network Management so they don't have to deal with many vendors but just one full-service company.</div><div></div><div>
Division Profile: https://www.discorp.com/</div><div></div><div>
The Position</div><div>
We are seeking Customer Services Consultant (L1), with exceptional communication skills - both verbal and written - to fulfill Level-1 support duties, from the Contour-Lahore office, as part of the North America region Customer Support team serving DIS clients. The hired individuals shall be mainly responsible to manage inbound calls and create tickets in the ticketing system and follow a well-defined step-by-step process.</div><div></div><div>
Job Responsibilities</div><div>
Reporting to the Customer Services Consultant in Lahore, the core responsibilities of this position are:</div><ul><li>Act as the first line of communication with clients, thus focusing intently on customer satisfaction and relationship management.</li><li>Create tickets in our ticketing system following process.</li><li>Resolve user knowledge-caused issues and other configuration, troubleshooting and software installation issues.</li><li>Monitor incidents, prioritize and respond as appropriate.</li><li>Trouble shoot tickets for level 1 support.</li><li>Customer facing via email and phone with an ability to identify and able to walkthrough trouble shooting steps.</li><li>Constantly gather product knowledge to enhance support experience and share with team.</li><li>Ensure ongoing customer satisfaction through timely response and resolution.</li><li>Complete training sessions, videos, knowledge base, to stay up to date on the latest technologies and methods.</li><li>Promote and maintain a high quality, professional, service-oriented company image with customers and internal staff.</li></ul><div></div><div><div>
Required Qualification &amp; Skills</div><ul><li>Bachelor's degree or diploma in IT or a related field.</li><li>Excellent verbal and written English communication skills.</li><li>Experience of managing inbound calls (North American region).</li><li>Strong technical investigation and follow-up skills.</li><li>Experience with standard business environment software, such as Operating Systems (e.g. Windows), office word processing and spreadsheet software (e.g. Word, Excel).</li><li>Service Minded. You deliver customer and partner support like you expect to receive it, with excellence.</li><li>Trained with using support management tools like Service Cloud, Service Now, TeamSupport, Infor, Jira is a plus.</li></ul><div></div><div>
Work Timings:</div><div>
Monday to Friday: 5 am &ndash; 5pm Pacific Standard Time (Individual shifts will vary in this window)</div></div><div>
Exciting Benefits we offer:</div><ul><li><div>
Market-leading Salary</div></li><li><div>
Medical Coverage &ndash; Self &amp; Dependents</div></li><li><div>
Parents Medical Coverage</div></li><li><div>
Provident Fund</div></li><li><div>
Employee Performance-based bonuses</div></li><li><div>
Home Internet Subsidy</div></li><li><div>
Conveyance Allowance</div></li><li><div>
Profit Sharing Plan [Tenured Employees Only]</div></li><li><div>
Life Benefit</div></li><li><div>
Child Care Facility</div></li><li><div>
Company Provided Lunch/Dinner</div></li><li><div>
Professional Development Budget</div></li><li><div>
Recreational area for in-house games</div></li><li><div>
Sporadic On-shore training opportunities</div></li><li><div>
Friendly work environment</div></li><li><div>
Leave Encashment</div></li></ul><div></div><div><i>
Disclaimer:</i><i> At Contour, we attribute our success to the unique contributions of our diverse staff. We&rsquo;re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we&rsquo;ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.</i></div><div></div><div><i>
In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.</i></div></div><div></div>

Customer Services Consultant (L1)

OVERJET

<div>
 <strong>
  Lead the Future of Dentistry.
  <br/>
  <br/>
 </strong>
 Overjet is the world-leader in dental AI. Already, thousands of dental providers and insurers rely on our platform to deliver the best possible care. Now, we&rsquo;re looking for talented people to fulfill our mission: improve oral health for all.
 <br/>
 <br/>
 Overjet is where builders become leaders. Everyone here loves to make new things: new products, new partnerships, new content, and a new category of AI technology. And as Overjet grows ridiculously fast, so will you.
 <br/>
 <br/>
 Simply put, there&rsquo;s no better place to accelerate your career. Come join us!
 <br/>
 <br/>
 <strong>
  The Role
  <br/>
  <br/>
 </strong>
 The Practice Operations Team is dedicated to helping clinical teams deliver the best patient care at the dentist office. We apply Overjet&rsquo;s cutting-edge dental AI in a SaaS platform so dentists can consistently identify needed patient care and better explain treatment needs with powerful AI visualizations.
 <br/>
 <br/>
 We&rsquo;re a cross-functional technical team blending backend, frontend, data engineering, machine learning, data science, and product. We work closely with sales, product, clinical, and customer success teams to rapidly iterate the Platform and delight clinicians and patients. Join us to transform both your next dentist appointment and the future of global oral healthcare!
 <br/>
 <br/>
 We are looking for a Customer Support Engineer with strong technical and interpersonal skills, who will serve as the primary Support Engineer for the Overjet IRIS Image Capture platform.
 <br/>
 <br/>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Provide support to live customers via email, phone and meetings as required
  </li>
  <li>
   Utilize a combination of cloud based and open source tools and frameworks to solve complex data problems
  </li>
  <li>
   Write efficient and scalable code, ensuring code quality and adherence to best practices
  </li>
  <li>
   Troubleshoot and resolve software defects and performance issues
  </li>
  <li>
   Work cross-functionally with product, engineering, clinical and customer success teams to streamline the support processes for our IRIS customers
  </li>
  <li>
   Ability to be "on-call" on non-working hours periodically, as needed and planned for by the team
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Excellent academic background in Computer Science or other related field
  </li>
  <li>
   2-5 years of experience of Software Engineering experience
  </li>
  <li>
   3+ years of SaaS experience
  </li>
  <li>
   Experience with customer support
  </li>
  <li>
   Experience with Dental Practice Management Systems and Imaging Systems (nice to have)
  </li>
  <li>
   Excellent customer-facing communication skills
  </li>
  <li>
   Excellent verbal and written communication in English is required
  </li>
  <li>
   Ability to thrive in a fast-paced, technical, and mission-focused environment
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Why Overjet?
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Competitive Compensation and Equity
  </li>
  <li>
   Hybrid workplace that provides flexibility, vibrant in-person workspaces, and the ability to build strong connections across all of Overjet - regardless of location
  </li>
  <li>
   401k plans with a matching program
  </li>
  <li>
   Medical, Dental and Vision coverage: 99% employee premium covered, 75% dependent premium covered
  </li>
  <li>
   Life and AD+D Insurance
  </li>
  <li>
   8 weeks Paid Parental Leave
  </li>
  <li>
   Optional HSA with Employer contribution
  </li>
  <li>
   Flexible Time Off and company paid holidays
  </li>
  <li>
   Annual Learning and Development Stipend
  </li>
  <li>
   Work from Home Stipend
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Our Hybrid Workplace
  <br/>
  <br/>
 </strong>
 We have a unique hybrid workplace at Overjet &mdash; which combines the teamwork of meeting in person, with the flexibility of working from anywhere.
 <br/>
 <br/>
 Many of our positions are based in San Mateo, New York City, Boston, Salt Lake City, and Lahore. The Jetsetters who live in these &ldquo;geo-hubs&rdquo; come to the office on Tuesdays and Wednesdays, while having the option to work from home the rest of the week.
 <br/>
 <br/>
 Our People Team is happy to answer any questions about what hybrid work means for your specific role!
 <br/>
 <br/>
 <strong>
  Overjet's Values
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Excellence: We set ambitious goals and strive for excellence.
  </li>
  <li>
   Velocity: We focus, act with urgency, and deliver results.
  </li>
  <li>
   Ownership: We take ownership, dive deep and solve problems.
  </li>
  <li>
   Win-win: We play to win, setting ourselves and our customers up for success.
  </li>
  <li>
   Growth: We stay curious, seek feedback, and continuously learn and grow.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Company Recognition
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Honored as one of the 2025 Best Places to Work by Built In and 2024 Best Places to Work by Built In
  </li>
  <li>
   Named one of the TIME Best Inventions of 2024
  </li>
  <li>
   Recognized in Newsweek&rsquo;s Most Loved Workplaces in America 2024
  </li>
  <li>
   Won the Dental Health category at the Digital Health Awards 2024
  </li>
  <li>
   and 2024 Best Places to Work by Built In
  </li>
  <li>
   Recognized as one of the Top Startups of 2023 by LinkedIn
  </li>
  <li>
   Named one of the 2023 World&rsquo;s Most Innovative Companies by Fast Company
  </li>
  <li>
   Included on the definitive 2022 Forbes AI 50
  </li>
  <li>
   Featured in Bloomberg, Forbes, Fast Company, and TechCrunch
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  EEOC
  <br/>
  <br/>
 </strong>
 <em>
  Overjet is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We believe diversity enriches our team so we hire people with a wide range of identities, backgrounds, and experiences. Even if you don't meet 100% of the qualifications for this job, we strongly encourage you to apply!
  <br/>
  <br/>
 </em>
 <em>
  If you are a Colorado resident: Please contact us by emailing recruiting@overjet.ai to receive compensation and benefits information for this role. Please include the job title in the subject line of the email.
 </em>
</div>


Customer Support Engineer

Nessovo solutions

<p>We are looking for a dynamic and proactive <b>Customer Support Executive</b> who can also take charge of <b>upselling and converting leads into sales</b>. This is a dual-role position where you&rsquo;ll handle customer queries, provide excellent support, and also focus on promoting our products/services to existing and potential clients.</p><p><b>Key Responsibilities:</b></p><ul><li>Handle incoming customer queries via chat, email, and calls in a professional manner.</li><li>Build and maintain strong relationships with customers.</li><li>Understand customer needs and recommend suitable products/services.</li><li>Follow up with leads and convert them into paying customers.</li><li>Manage complaints or concerns quickly and efficiently.</li><li>Maintain accurate records of interactions and sales.</li><li>Collaborate with internal teams to ensure smooth customer experience.</li><li>Meet individual and team sales targets.</li></ul><p><b>Requirements:</b></p><ul><li><b>Excellent English communication skills (both spoken and written)</b>.</li><li>Strong interpersonal and customer-handling skills.</li><li>Must be confident, persuasive, and sales-oriented.</li><li>Positive attitude with a focus on customer satisfaction.</li><li>Ability to multitask and work under pressure.</li><li>Previous experience in customer support or sales is a plus.</li></ul><p><b>What We Offer:</b></p><ul><li>Competitive basic salary.</li><li>Attractive <b>performance-based incentives/commissions</b>.</li><li>Friendly and collaborative work environment.</li><li>Training and development opportunities.</li><li>Growth within the company.</li></ul><p>Job Type: Full-time</p><p>Work Location: In person</p>

Customer Support Executive

RepairDesk

<div>
 <p>
  <strong>
   RepairDesk
  </strong>
  is a modern repair shop management software with 40+ powerful integrations and modules. The software is customisable to meet the workflows of single-store, multi-store, and franchise repair businesses in various industry verticals. Available in 30+ languages, RepairDesk is trusted by over 3,000 businesses globally, helping them save time, manage inventory, and run profitable repair stores.
 </p>
 <br/>
 Tasks
 <br/>
 <p>
  This is a full-time on-site role for a Customer Support Executive at RepairDesk in Lahore. The Client Support Executive will be responsible for ensuring customer satisfaction, effective communication, account management, sales support, and consulting services on the repair shop management software.
 </p>
 <br/>
 <ul>
  <br/>
  <li>
   Provide remote software training to customers and follow up customers to make sure they&rsquo;re using the software.
  </li>
  <br/>
  <li>
   Address customer complaints in a compassionate and patient manner via live chat and telephone.
  </li>
  <br/>
  <li>
   Research and follow-up with customer issues and report customer requests to the development team.
  </li>
  <br/>
  <li>
   Maintain a competent understanding of the company&rsquo;s products and their functions.
  </li>
  <br/>
  <li>
   Follow company communication procedures, policies, and guidelines at all times.
  </li>
  <br/>
 </ul>
 <br/>
 Requirements
 <br/>
 <ul>
  <br/>
  <li>
   2-3 years of experience related to client communication.
  </li>
  <br/>
  <li>
   Outstanding written and verbal English communication skills.
  </li>
  <br/>
  <li>
   Proven experience of customer interaction via Live Chat, Email &amp; Call.
  </li>
  <br/>
  <li>
   Demonstrated experience using standard office software (such as MS Office, TeamViewer, Ring Central or similar call-center solutions) &amp; web based technologies (such as dropbox and google drive etc).
  </li>
  <br/>
  <li>
   Preference will give to those who has working experience in a high-volume call center environment.
  </li>
  <br/>
  <li>
   Preference will be given to those who has IT/technical background or experience, knowledge about ERP or worked in a SaaS based software company.
  </li>
  <br/>
  <li>
   <strong>
    Shift Time: 7 pm to 4 am (Pakistan Time)
   </strong>
  </li>
  <br/>
 </ul>
 <br/>
 Benefits
 <br/>
 <ul>
  <br/>
  <li>
   Health Insurance (IPD)- Self, Spouse &amp; Children
  </li>
  <br/>
  <li>
   Provident Fund
  </li>
  <br/>
  <li>
   Paid Leaves (Casual, Medical &amp; Annual)
  </li>
  <br/>
  <li>
   Subsidise Lunch/Dinner
  </li>
  <br/>
  <li>
   Maternity &amp; Paternity Benefits
  </li>
  <br/>
  <li>
   Quarterly Performance Bonuses
  </li>
  <br/>
  <li>
   Paid Trips &amp; Tours
  </li>
  <br/>
  <li>
   Profit/Stocks Sharing Plan (Tenured Employees)
  </li>
 </ul>
</div>


Customer Support Specialist

<div><div>About Contour</div><div></div><div><div>
Contour Software</div> has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.</div><div><br>
As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.</div><div><br>
What started as an R&amp;D &amp; Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore &amp; Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!</div><div></div><div>
The Division:<br>
Jonas Software is the leading provider of enterprise management software solutions in 17 vertical industries. Within each vertical market, Jonas boasts a group of market-leading brands, all of which are respected and longstanding leaders within their own domain. Jonas is an operating group of Constellation Software Inc. (CSI) - publicly traded on the Toronto Stock Exchange under the ticker symbol CSU. Constellation Software Inc. acquires, maintains, supports and enhances software systems for life. This position is part of our Jonas Club ERP's global R&amp;D team. Worldwide over 2,200 clubs in more than 17 countries, with memberships ranging from 100 to 20,000, utilize the Jonas Club ERP Software to build and enrich member relationships, increase revenues, and decrease costs.<br>
<br>
Division Link: https://www.jonasclub.com/</div><div></div><div>
The Position:</div><div>
We are seeking an enthusiastic, career-oriented Customer Support Specialist who is passionate about providing excellent service. This individual will be a highly motivated team player with exceptional communication skills and a strong ability to troubleshoot and resolve technical issues. You will work to ensure a positive and professional user experience for clients using our Club Software products and other offerings. The role also involves collaborating with different departments to provide efficient and comprehensive support; will also involve with handling a team of Support Analysts. This position will be based at our Contour Lahore Office.</div><div>
Primary Responsibilities:</div><ul><li><div>
Customer Support &amp; Issue Resolution: Assist clients with inquiries and technical issues via email, ticketing systems, phone, and live chat. Troubleshoot software-related issues and provide solutions.</div></li><li><div>
Product Knowledge &amp; Guidance: Provide product knowledge to existing clients, suggest upgrades, and ensure clients understand how to use our software effectively.</div></li><li><div>
Collaborate Across Teams: Work closely with DEV and QA teams to resolve client issues. Interface with other departments like operations, concierge, event management, and membership administration to support overall club operations.</div></li><li><div>
Documentation &amp; Tracking: Document, track, and monitor client issues within ticketing systems to ensure timely resolutions.</div></li><li><div>
Service-Related Support: Assist with service-related inquiries, membership upgrades, booking requests, and other client needs, ensuring smooth and efficient service delivery.</div></li><li><div>
Event &amp; Service Support: Gain hands-on experience in assisting with club events and managing member access to exclusive offerings, ensuring top-notch member service.</div></li><li><div>
Monitor &amp; Improve Member Satisfaction: Participate in identifying areas for improvement based on member feedback and proactively ensure systems and processes run smoothly.</div></li><li><div>
Time Management &amp; Prioritization: Manage multiple requests, prioritize tasks based on urgency, and meet Service Level Agreements (SLAs) for a seamless customer experience.</div></li><li><div>
Team Communication &amp; Collaboration: Work closely with cross-functional teams to share insights and updates on member or client needs, ensuring all teams are aligned on service delivery.</div></li></ul><div></div><div>
Skills &amp; Qualifications:</div><ul><li><div>
Communication Skills: Excellent verbal and written communication in English, with the ability to convey technical information clearly and professionally to clients and colleagues.</div></li><li><div>
Customer Service Experience: Prior experience in customer service or helpdesk support, with a passion for problem-solving and assisting others.</div></li><li><div>
Network and Windows File Sharing: Knowledge of File Sharing, Mapping Drives, forwarding of Ports is required. (Understanding of PowerShell would be an asset)</div></li><li><div>
Hardware and Windows Server: Knowledge of Processor Speeds, Domain Controller, Active Directory, Managing Group Policies. (Familiarity with VMware/ Hyper V would be an asset)</div></li><li><div>
Technical Proficiency: Experience with website and CRM applications; knowledge of HTML and strong working knowledge of Microsoft Office.</div></li><li><div>
Organizational Skills: Strong multitasking and organizational abilities, with attention to detail and the ability to manage and track multiple issues or requests.</div></li><li><div>
Calm Under Pressure: Ability to stay composed and effectively troubleshoot technical issues while handling multiple client requests.</div></li><li><div>
Team-Oriented: Ability to work effectively in a collaborative team environment, contributing positively to team goals.</div></li><li><div>
Adaptability &amp; Resilience: Willingness to learn and adapt to new tools and processes while maintaining a professional and positive attitude in a dynamic environment.</div></li><li><div>
Accountability: Track and resolve customer issues, ensuring a timely and thorough follow-up. Maintain confidentiality and professionalism when dealing with clients.</div></li></ul><div></div><div>
Educational &amp; Technical Requirements:</div><ul><li><div>
Education: Bachelor&rsquo;s degree in Computer Science or related field.</div></li><li><div>
Experience: 5+ years of experience in a technical support or customer service environment.</div></li><li><div>
Additional Knowledge (Preferred): Basic Accounting knowledge is a plus. Experience with Hospitality and Club Industry products would be an asset.</div></li><li><div>
Ticketing Systems: Familiarity with ticketing and internal systems to record implementation and support issues.</div></li></ul><div></div><div>
What You&rsquo;ll Bring:</div><ul><li><div>
Passion for Service: A genuine passion for customer service and helping others, with strong problem-solving and communication skills.</div></li><li><div>
Willingness to Learn: A keen interest in learning about club management systems, member benefits, and event coordination in a fast-paced, service-driven environment.</div></li><li><div>
Attention to Detail: Strong organizational skills to track customer requests and ensure they are addressed promptly and accurately.</div></li><li><div>
Professionalism &amp; Discretion: Understanding the importance of maintaining confidentiality and providing respectful service to all members and clients.</div></li></ul><div></div><div>
Workshift (Job Timings):</div><ul><li><div>
Shift Hours:</div><ul><li><div>
Training (Probation Period): 9 AM to 5 PM Eastern Standard Time (6 PM to 3 AM Pakistan Standard Time)</div></li><li><div>
Post Probation Period: 6 AM to 3 PM Eastern Standard Time (3 PM to 12 AM Pakistan Standard Time)</div></li></ul></li><li><div>
Weekend Availability: Must be willing to work on weekends when required.</div></li><li><div>
After Hours Support: Willingness to provide support outside standard business hours as needed.</div></li></ul><div>
Exciting Benefits we offer:</div><ul><li><div>
Market-leading Salary</div></li><li><div>
Medical Coverage &ndash; Self &amp; Dependents</div></li><li><div>
Parents Medical Coverage</div></li><li><div>
Provident Fund</div></li><li><div>
Employee Performance-based bonuses</div></li><li><div>
Home Internet Subsidy</div></li><li><div>
Conveyance Allowance</div></li><li><div>
Profit Sharing Plan [Tenured Employees Only]</div></li><li><div>
Life Benefit</div></li><li><div>
Child Care Facility</div></li><li><div>
Company Provided Lunch/Dinner</div></li><li><div>
Professional Development Budget</div></li><li><div>
Recreational area for in-house games</div></li><li><div>
Sporadic On-shore training opportunities</div></li><li><div>
Friendly work environment</div></li><li><div>
Leave Encashment</div></li></ul><div></div><div><i>
Disclaimer:</i><i> At Contour, we attribute our success to the unique contributions of our diverse staff. We&rsquo;re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we&rsquo;ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.</i></div><div></div><div><i>
In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.</i></div></div><div></div>

<div>
 <strong>
  About Contour
  <br/>
  <br/>
 </strong>
 Contour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.
 <br/>
 <br/>
 As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.
 <br/>
 <br/>
 What started as an R&amp;D &amp; Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore &amp; Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!
 <br/>
 <br/>
 <strong>
  The Division
  <br/>
  <br/>
 </strong>
 Jonas Software is the leading provider of enterprise management software solutions in 17 vertical industries. Within each vertical market, Jonas boasts a group of market-leading brands, all of which are respected and longstanding leaders within their own domain. Jonas is an operating group of Constellation Software Inc. (CSI) - publicly traded on the Toronto Stock Exchange under the ticker symbol CSU. Constellation Software Inc. acquires, maintains, supports and enhances software systems for life. This position is part of our Jonas Club ERP's global R&amp;D team. Worldwide over 2,200 clubs in more than 17 countries, with memberships ranging from 100 to 20,000, utilize the Jonas Club ERP Software to build and enrich member relationships, increase revenues, and decrease costs.
 <br/>
 <br/>
 Division Link: https://www.jonasclub.com/
 <br/>
 <br/>
 <strong>
  The Position
  <br/>
  <br/>
 </strong>
 We are seeking an enthusiastic, career-oriented Customer Support Analyst who is passionate about providing excellent service. This individual will be a highly motivated team player with exceptional communication skills and a strong ability to troubleshoot and resolve technical issues. You will work to ensure a positive and professional user experience for clients using our Club Software products and other offerings. The role also involves collaborating with different departments to provide efficient and comprehensive support; will also involve with handling a team of Support Analysts. This position will be based at our Contour Lahore Office.
 <br/>
 <br/>
 <strong>
  Primary Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Customer Support &amp; Issue Resolution: Assist clients with inquiries and technical issues via email, ticketing systems, phone, and live chat. Troubleshoot software-related issues and provide solutions.
  </li>
  <li>
   Product Knowledge &amp; Guidance: Provide product knowledge to existing clients, suggest upgrades, and ensure clients understand how to use our software effectively.
  </li>
  <li>
   Collaborate Across Teams: Work closely with DEV and QA teams to resolve client issues. Interface with other departments like operations, concierge, event management, and membership administration to support overall club operations.
  </li>
  <li>
   Documentation &amp; Tracking: Document, track, and monitor client issues within ticketing systems to ensure timely resolutions.
  </li>
  <li>
   Service-Related Support: Assist with service-related inquiries, membership upgrades, booking requests, and other client needs, ensuring smooth and efficient service delivery.
  </li>
  <li>
   Event &amp; Service Support: Gain hands-on experience in assisting with club events and managing member access to exclusive offerings, ensuring top-notch member service.
  </li>
  <li>
   Monitor &amp; Improve Member Satisfaction: Participate in identifying areas for improvement based on member feedback and proactively ensure systems and processes run smoothly.
  </li>
  <li>
   Time Management &amp; Prioritization: Manage multiple requests, prioritize tasks based on urgency, and meet Service Level Agreements (SLAs) for a seamless customer experience.
  </li>
  <li>
   Team Communication &amp; Collaboration: Work closely with cross-functional teams to share insights and updates on member or client needs, ensuring all teams are aligned on service delivery.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Skills &amp; Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Communication Skills: Excellent verbal and written communication in English, with the ability to convey technical information clearly and professionally to clients and colleagues.
  </li>
  <li>
   Customer Service Experience: Prior experience in customer service or helpdesk support, with a passion for problem-solving and assisting others.
  </li>
  <li>
   Network and Windows File Sharing: Knowledge of File Sharing, Mapping Drives, forwarding of Ports is required. (Understanding of PowerShell would be an asset)
  </li>
  <li>
   Hardware and Windows Server: Knowledge of Processor Speeds, Domain Controller, Active Directory, Managing Group Policies. (Familiarity with VMware/ Hyper V would be an asset)
  </li>
  <li>
   Technical Proficiency: Experience with website and CRM applications; knowledge of HTML and strong working knowledge of Microsoft Office.
  </li>
  <li>
   Organizational Skills: Strong multitasking and organizational abilities, with attention to detail and the ability to manage and track multiple issues or requests.
  </li>
  <li>
   Calm Under Pressure: Ability to stay composed and effectively troubleshoot technical issues while handling multiple client requests.
  </li>
  <li>
   Team-Oriented: Ability to work effectively in a collaborative team environment, contributing positively to team goals.
  </li>
  <li>
   Adaptability &amp; Resilience: Willingness to learn and adapt to new tools and processes while maintaining a professional and positive attitude in a dynamic environment.
  </li>
  <li>
   Accountability: Track and resolve customer issues, ensuring a timely and thorough follow-up. Maintain confidentiality and professionalism when dealing with clients.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Educational &amp; Technical Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Education: Bachelor&rsquo;s degree in Computer Science or related field.
  </li>
  <li>
   Experience: 3+ years of experience in a technical support or customer service environment.
  </li>
  <li>
   Additional Knowledge (Preferred): Basic Accounting knowledge is a plus. Experience with Hospitality and Club Industry products would be an asset.
  </li>
  <li>
   Ticketing Systems: Familiarity with ticketing and internal systems to record implementation and support issues.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What You&rsquo;ll Bring
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Passion for Service: A genuine passion for customer service and helping others, with strong problem-solving and communication skills.
  </li>
  <li>
   Willingness to Learn: A keen interest in learning about club management systems, member benefits, and event coordination in a fast-paced, service-driven environment.
  </li>
  <li>
   Attention to Detail: Strong organizational skills to track customer requests and ensure they are addressed promptly and accurately.
  </li>
  <li>
   Professionalism &amp; Discretion: Understanding the importance of maintaining confidentiality and providing respectful service to all members and clients.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Workshift (Job Timings)
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Shift Hours:
  </li>
  <li>
   Training (Probation Period): 9 AM to 5 PM Eastern Standard Time (6 PM to 3 AM Pakistan Standard Time)
  </li>
  <li>
   Post Probation Period: 6 AM to 3 PM Eastern Standard Time (3 PM to 12 AM Pakistan Standard Time)
  </li>
  <li>
   Weekend Availability: Must be willing to work on weekends when required.
  </li>
  <li>
   After Hours Support: Willingness to provide support outside standard business hours as needed.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Exciting Benefits We Offer
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Market-leading Salary
  </li>
  <li>
   Medical Coverage &ndash; Self &amp; Dependents
  </li>
  <li>
   Parents Medical Coverage
  </li>
  <li>
   Provident Fund
  </li>
  <li>
   Employee Performance-based bonuses
  </li>
  <li>
   Home Internet Subsidy
  </li>
  <li>
   Conveyance Allowance
  </li>
  <li>
   Profit Sharing Plan [Tenured Employees Only]
  </li>
  <li>
   Life Benefit
  </li>
  <li>
   Child Care Facility
  </li>
  <li>
   Company Provided Lunch/Dinner
  </li>
  <li>
   Professional Development Budget
  </li>
  <li>
   Recreational area for in-house games
  </li>
  <li>
   Sporadic On-shore training opportunities
  </li>
  <li>
   Friendly work environment
  </li>
  <li>
   Leave Encashment
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  <em>
   Disclaimer:
  </em>
 </strong>
 <em>
  At Contour, we attribute our success to the unique contributions of our diverse staff. We&rsquo;re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we&rsquo;ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.
  <br/>
  <br/>
 </em>
 <em>
  In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.
 </em>
</div>


Customer Support Analyst

Potato Logics

<p><b>Job Title: Customer Support Representative</b></p><p><b>Job Summary:</b><br/>Seeking a friendly and efficient Customer Support Representative to assist customers via phone, email, and chat. Responsibilities include resolving inquiries, troubleshooting issues, and ensuring customer satisfaction.</p><p><b>Responsibilities:</b></p><ul><li>Respond to customer inquiries promptly and courteously</li><li>Provide accurate information and assistance</li><li>Handle complaints professionally and escalate as needed</li><li>Document interactions and maintain records</li><li>Stay updated on product features and policies</li></ul><p><b>Qualifications:</b></p><ul><li>Previous customer service experience preferred</li><li>Strong communication and problem-solving skills</li><li>Familiarity with CRM systems</li><li>Empathetic and customer-focused attitude</li></ul><p>Join our team and help us provide exceptional service to our customers. Submit your resume today.</p><p>Location: Johar town, Lahore</p><p><b>Salary package: </b>Market competitive</p><p><b>Email: </b><i><b>hratpotato@gmail.com</b></i></p><p><b>Male &amp; female both can apply </b></p><p>Job Type: Full-time</p><p>Pay: Up to Rs30,000.00 per month</p><p>Work Location: In person</p>

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