software engineer

maintenance engineer

senior software engineer

design engineer

qa engineer

customer support engineer

LTIMindtree

<div>
 <ul>
  <li>
   <strong>
    Job Description:
   </strong>
  </li>
  <li>
   Strong communications skills
  </li>
  <li>
   Excellent spoken and written English communication skills.
  </li>
  <li>
   Effective, polished interaction with customer to gather information quickly.
  </li>
  <li>
   explain customer responsibilities in resolving issue.
  </li>
  <li>
   communicate next steps and status; and inspire confidence.
  </li>
  <li>
   Demonstrable troubleshooting skills.
  </li>
  <li>
   Cross-team collaboration.
  </li>
  <li>
   Technical understanding of commerce platform concepts and procedures including online services, Order to Cash operations and general billing and commerce systems processes (e.g., invoicing, credit card transactions).
  </li>
  <li>
   Technical aptitude sufficient to develop an understanding of the Azure Platform and architecture.
  </li>
  <li>
   Online Account/Login troubleshooting skills. Exploratory learning skills.
  </li>
  <li>
   The Azure Support Engineer provides business critical support to Azure customers around the world through various support offerings.
  </li>
 </ul>
 <p>
 </p>
 <p>
  Regards
 </p>
 <p>
  Poornima P
 </p>
 <p>
  LTIMindtree
 </p>
</div>


Customer Support Engineer

Sysnet Global Technologies Pvt.Ltd

<div><div>Key Responsibilities:</div><div></div><div><br>
1. Technical Support: Provide timely and effective technical, Troubleshoot and resolve technical issues related to the product . Install and implement new programs, upgrade OS and hardware, take data backup and conduct recovery process</div><div></div><div><br>
2. Problem Solving: Analyze customer problems, diagnose root causes, and implement solutions to resolve issues promptly.</div><div>
3. Customer Communication: keep customer proactively informed , maintain a professional and courteous demeanor .</div><div>
4. Product Knowledge: Develop a deep understanding of the product or service offerings to provide accurate and relevant support. Stay updated on product changes, updates, and new features.</div><div>
5. Escalation Management: Escalate complex technical issues to the appropriate teams within the organization for further investigation and resolution. Follow up with customers to ensure that escalated issues are resolved satisfactorily.</div><div>
6. Feedback Collection: Gather feedback from customers regarding their experiences with the service provided.</div><div>
7. Collaboration: Collaborate with cross-functional teams including logistics and ensure defective /unused goods parts are returned immediately after the call. 8. Should be able to check environmental parameters such as earthling for the proper functioning of product. .</div><div></div><div><br>
Qualifications</div><div></div><div><br>
Diploma/Degree</div><div></div><div><br>
Knowledge &amp; Technical Skills</div><div></div><ul><li><br>
knowledge of desktop operating systems like MS windows , product problem symptoms and associated root cause .</li><li>Proficiency in hardware installation, troubleshooting, and maintenance.</li><li>Familiarity with networking concepts, protocols, and troubleshooting.</li><li>Experience with software installation, configuration, and support.</li><li>Knowledge of antivirus software, firewalls, and security best practices.</li></ul><div></div><div><br>
Experience ( Relevant )</div><div></div><div><br>
1-3 Yrs</div></div>

Explore 9749+ Customer support engineer in India this September. Find roles across top companies and apply now to boost your career.

9749 customer support engineer jobs IN India

Customer Support Engineer

Customer Support Engineer

Customer Support Engineer

Customer Support Engineer

Customer Support Engineer

Customer Support Engineer

Customer Support Engineer