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customer support executive cse

Paraayan.com

Job Description &ndash; Customer Support ExecutiveCompany Name: ParaayanLocation: NoidaEmployment Type: Full-timeJob OverviewParaayan is looking for a proactive and customer-focused Customer Support Executive to handle customer queries, order-related concerns, and provide excellent after-sales support across multiple platforms.Key Responsibilities&middot; Handle customer queries via calls, WhatsApp, emails, and marketplace chats&middot; Provide accurate information about products, orders, deliveries, and returns&middot; Resolve customer complaints in a timely and professional manner&middot; Coordinate with internal teams (warehouse, logistics, operations) for issue resolution&middot; Manage order status updates, cancellations, refunds, and replacements&middot; Maintain proper records of customer interactions and issues&middot; Follow company SOPs and customer service guidelines&middot; Ensure high customer satisfaction and positive brand representationRequirements &amp; Skills&middot; Fresher or experienced candidates can apply&middot; Good communication skills in English and Hindi&middot; Basic knowledge of computers, MS Excel, and Google Sheets&middot; Experience with marketplaces (Amazon, Flipkart, Meesho, etc.) is a plus&middot; Problem-solving attitude and patience while handling customers&middot; Ability to multitask and work under pressurePreferred Qualities&middot; Customer-centric mindset&middot; Good listening skills&middot; Team player with a positive attitude&middot; Willingness to learn and adaptContact DetailsEmail: geetika.a@paraayan.comOffice Location: NoidaJob Type: Full-timePay: ₹15,000.00 - ₹20,000.00 per monthWork Location: In person

Customer Support Executive (CSE)

Shivali Boutique Private Limited

Customer Relationship Executive / Customer Support ExecutiveCompany: Label S4U (Fast Fashion Women&rsquo;s Wear) Location: Ellis Bridge, Ahmedabad (On-site)Working Days &amp; Timings: 6 Days a Week Mon&ndash;Fri: 10:30 AM &ndash; 7:30 PM Sat: 10:30 AM &ndash; 5:30 PMJob Responsibilities:<ul><li>Handle customer queries via WhatsApp, Instagram, email &amp; calls.</li><li>Assist customers with orders, deliveries, returns &amp; exchanges.</li><li>Coordinate with internal teams for quick issue resolution.</li><li>Maintain customer records and basic MIS reports.</li><li>Ensure a smooth and positive customer experience.</li></ul>Order &amp; Post-Sales Support<ul><li>Track and resolve issues related to orders, deliveries, returns, exchanges, and refunds.</li><li>Coordinate with the warehouse, logistics, and internal teams to close customer tickets efficiently.</li><li>Follow up with customers until resolution and closure.</li></ul>CRM &amp; Reporting<ul><li>Update and maintain customer details, queries, and resolutions in the system.</li><li>Prepare daily/weekly MIS reports on customer queries, complaints, and resolutions.</li><li>Identify recurring issues and share insights with the management for improvement.</li></ul>Requirements:<ul><li>Graduate preferred.</li><li>1&ndash;3 years of experience in customer support / CRM (fashion or e-commerce preferred).</li><li>Good communication skills in English &amp; Hindi (Gujarati is a plus).</li><li>Familiar with social media &amp; CRM tools.</li><li>Customer-focused and solution-oriented.</li></ul>Work Location: Ellis Bridge, Ahmedabad Industry: Fast Fashion / E-commerceJob Type: Full-timePay: ₹20,000.00 - ₹30,000.00 per monthBenefits:<ul><li>Paid sick time</li><li>Paid time off</li></ul>Work Location: In person

buymore

Job Description: Customer Support ExecutiveJob SummaryWe are seeking a proactive and customer-focused Customer Support Executive to manage end-to-end customer support operations in a fast-paced e-commerce environment. The role involves handling customer interactions across calls and emails, providing timely order and delivery updates, managing ERP and ticketing systems, and closely monitoring logistics performance including TAT, SLA, and RTO. The ideal candidate will ensure seamless customer communication, quick issue resolution, and high levels of customer satisfaction.Key ResponsibilitiesCustomer Communication &amp; Support<ul><li>Handle inbound and outbound customer calls related to orders, deliveries, returns, refunds, and service requests</li></ul><ul><li>Respond to customer email queries professionally and within defined turnaround time</li></ul><ul><li>Act as the first point of contact for customers and provide accurate updates on order and shipment status</li></ul><ul><li>Ensure consistent, empathetic, and clear communication to enhance customer experience</li></ul>Order &amp; Logistics Monitoring<ul><li>Monitor end-to-end logistics operations including order confirmation, pickup, in-transit movement, delivery, delays, and RTO cases</li></ul><ul><li>Track and ensure adherence to defined TAT and SLA for customer queries and deliveries</li></ul><ul><li>Proactively identify delays or exceptions and initiate corrective actions</li></ul><ul><li>Analyze and manage RTO cases in coordination with logistics partners and internal teams</li></ul>Ticketing &amp; Escalation Management<ul><li>Create, update, and manage support tickets with accurate documentation</li></ul><ul><li>Ensure timely ticket resolution and closure within agreed SLA</li></ul><ul><li>Handle customer escalations and coordinate with cross-functional teams for resolution</li></ul><ul><li>Escalate critical or recurring issues with proper reporting and follow-ups</li></ul>ERP &amp; Internal Coordination<ul><li>Update customer interactions, order status, and shipment details on the ERP portal</li></ul><ul><li>Coordinate with warehouse, logistics, finance, and tech teams to resolve issues</li></ul><ul><li>Work closely with courier partners to manage delivery exceptions</li></ul>Process &amp; Quality Improvement<ul><li>Follow defined SOPs, compliance guidelines, and quality standards</li></ul><ul><li>Identify process gaps and suggest continuous improvement initiatives</li></ul><ul><li>Maintain accurate records and reports for customer support and logistics performance</li></ul>Requirements &amp; Skills<ul><li>Interest or exposure to e-commerce and logistics operations (Freshers can apply)</li></ul><ul><li>Comfortable handling inbound and outbound customer calls</li></ul><ul><li>Strong written and verbal communication skills</li></ul><ul><li>Proficient in MS Excel, Word, and PowerPoint</li></ul><ul><li>Sound knowledge of ERP systems or willingness to learn quickly</li></ul><ul><li>Familiarity with ticketing systems, SLA, TAT, and RTO processes</li></ul><ul><li>Strong coordination, problem-solving, and ownership mindset</li></ul><ul><li>Customer-focused approach with high attention to detail</li></ul>Work DetailsShift: Day ShiftWeekly Off: SundayWork Mode: OnsiteJob Type: Full-timePay: ₹10,000.00 - ₹25,000.00 per monthWork Location: In person

National Electricals & Electronics Corporation

Job SummaryThe Inside Sales Support Executive will assist the sales team by preparing quotations, handling client communication, coordinating with internal departments, and ensuring smooth execution of sales operations. The role requires strong communication skills, attention to detail, and the ability to multitask effectively.Key Responsibilities1. Quotation Management<ul><li>Prepare accurate quotations and proposals based on client requirements.</li><li>Update pricing, product information, and proposal records.</li><li>Follow up with clients on submitted quotations and capture feedback.</li></ul>2. Client Coordination<ul><li>Serve as the primary point of contact for client inquiries and support.</li><li>Maintain strong relationships with existing and prospective customers.</li><li>Communicate product details, lead times, and order status to clients.</li><li>Schedule calls, meetings, and demos with sales team members as needed.</li></ul>3. Internal Department Coordination<ul><li>Coordinate with Sales, Operations, Logistics, Technical, and Finance teams to ensure smooth order processing.</li><li>Share relevant client information internally for timely execution.</li><li>Track order progress and follow up with internal teams for updates.</li></ul>4. Sales Support &amp; Reporting<ul><li>Maintain customer databases, CRM records, and quotation logs.</li><li>Prepare daily/weekly/monthly reports on quotations, leads, and sales pipeline.</li><li>Support the sales team in lead management, follow-ups, and documentation.</li></ul>Required Skills &amp; Qualifications<ul><li>1&ndash;3 years of experience in inside sales, sales coordination, or customer service.</li><li>Strong verbal and written communication skills.</li><li>High attention to detail and organizational skills.</li><li>Ability to handle multiple tasks and work under deadlines.</li></ul>Key Competencies<ul><li>Customer-focused mindset</li><li>Team collaboration</li><li>Problem-solving skills</li><li>Time management</li><li>Positive and professional attitude</li></ul>Job Type: Full-timePay: ₹19,500.00 - ₹26,500.00 per monthWork Location: In person

Legal Edge HR & Co.

Key Responsibilities: &bull; Handle customer inquiries and resolve issues efficiently* Ensure a positive customer experience* Provide timely and effective support* Communicate clearly and professionally with customersPreferred Skills: &bull; Strong communication skills* Excellent problem-solving ability* Customer-oriented mindsetWhat We Offer: &bull; Competitive salary* Collaborative and supportive work environment* Opportunities for professional growth* Comprehensive employee benefitsJob Type: Full-timePay: ₹22,000.00 - ₹25,000.00 per monthWork Location: In person

Orion Express Logistics

 Engage with transport industry professionals via calls to introduce our EMT Transport app, explaining its benefits and features. Conduct feedback calls to gather user insights and document customer queries. Relay important customer feedback and queries to the sales team for prompt action and follow-up. Manage communication through WhatsApp, sending informative messages and providing support via chat to assist clients effectively.Job Type: Full-timePay: ₹13,000.00 - ₹15,000.00 per monthWork Location: In person

Unikwork

<div><div><div><div><div><div><div><div>Qualification</div>
BE (CSE/IT)/ B.TECH(CSE/IT)/ MCA/ME(CSE/IT)/ M.SC/ M.TECh(CSE/IT)
</div><div><div>Location</div>
Surat
</div><div><div>Salary range</div>
Upto 25k
</div><div><div>Experience/Seniority level</div>
1+
</div><div><div>Job Time</div>
Full Time
</div></div>Requirements / Your Skills
<div><div>Design, build and implement applications based on specification
Working with different stackholders to ensure successful software release
Good understanding of object-oriented programming, algorithms, and data structures
Experience with setting up CI/CD pipelines
DynamoDB, PostgreSQL, MongoDB</div></div></div></div></div></div></div>

Node.js Developer

Explore 9349+ Customer support executive cse in India this January. Find roles across top companies and apply now to boost your career.

9349 customer support executive cse jobs IN India

Customer Support Executive (CSE)

Customer Support Executive (CSE)

Customer Support Executive (CSE)

Customer Support Executive (CSE)

Customer Support Executive (CSE)

Customer Support Executive (CSE)

Node.js Developer