customer care specialist, operations Jobs in R D Bus Jobs In Istanbul Turkey

customer care specialist, operations

field service engineer Jobs in R D Bus Jobs In Istanbul Turkey

field service engineer

international customer support advisor Jobs in R D Bus Jobs In Istanbul Turkey

international customer support advisor

sales support specialist Jobs in R D Bus Jobs In Istanbul Turkey

sales support specialist

security engineer Jobs in R D Bus Jobs In Istanbul Turkey

security engineer

customer support engineer

Mavenir

<div>
 Mavenir is building the future of networks and pioneering advanced technology, focusing on the vision of a single, software-based automated network that runs on any cloud. As the industry's only end-to-end, cloud-native network software provider, Mavenir is transforming the way the world connects, accelerating software network transformation for 250+ Communications Service Providers in over 120 countries, which serve more than 50% of the world&rsquo;s subscribers.
 <br/>
 <br/>
 <strong>
  Role Summary
  <br/>
  <br/>
 </strong>
 Provides highly visible customer support through the performance of on-site installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems. Checks out and approves operational quality of system equipment. Instructs customers in the operation and maintenance of the system. Serves as company liaison with customer on administrative and technical matters for assigned projects. Interprets customers&rsquo; needs and clarifies if the responsibility for problem resolution falls to sales personnel, customer support reps, or engineers. This job may include any aspect of field support, and is not limited to system hardware and software, PCs, and networking/wireless networking.
 <br/>
 <br/>
 <strong>
  Key Responsibilities
  <br/>
  <br/>
 </strong>
 <strong>
  <em>
   Technical Support:
   <br/>
   <br/>
  </em>
 </strong>
 Build up a strong R&amp;D relationship and act as the key Support to R&amp;D interface
 <br/>
 <br/>
 Collaborating with the customer's technical staff to diagnose and troubleshoot software issues. This may involve code review, configuration analysis, and application troubleshooting. Following resolution, providing support to the customer during their testing of the fix. This could include running designated functional tests or regression tests
 <br/>
 <br/>
 Build up your coding knowledge and be able to investigate the issues thoroughly before escalating to R&amp;D
 <br/>
 <br/>
 Use the provided test tools to capture and investigate the logs required by R&amp;D
 <br/>
 <br/>
 Communicating with customers to establish details of problems/requirements
 <br/>
 <br/>
 Investigating and resolving customer problems within the contracted SLAs
 <br/>
 <br/>
 Working with other teams in the company to resolve technical problems
 <br/>
 <br/>
 Producing system documentation for the customer and support team
 <br/>
 <br/>
 Updating the call tracking system, providing status updates and action plans, providing customer resolution reports for issues
 <br/>
 <br/>
 Provide technical support to the internal the R&amp;D teams during solution design, implementation and testing phases
 <br/>
 <br/>
 Provide technical support to EMEA delivery and support teams
 <br/>
 <br/>
 <strong>
  Internal Training
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Coaching internal teams on the technical details and capabilities of the products and end-to-end solutions
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Quality
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Review and update of technical aspects of quality system to ensure information is correct and up to date
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Job Requirements
  <br/>
  <br/>
 </strong>
 <strong>
  Qualifications &amp; Experience
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Solid experience working with Linux. Redhat, WMware or AWS platforms
  </li>
  <li>
   Linux System Administration skills
  </li>
  <li>
   Proven coding experience
  </li>
  <li>
   Experience of installing, upgrading and configuring computer hardware and software
  </li>
  <li>
   Knowledge of mobile networks
  </li>
  <li>
   Good understanding of software engineering principles
  </li>
  <li>
   Understanding of the SIP protocol
  </li>
  <li>
   Experience working with HP and Redhat platforms
  </li>
  <li>
   Experience working with IP networks, Cisco router configuration
  </li>
  <li>
   Experience of site visits to replace hardware components
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Skills And Competencies
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Can do/will do attitude
  </li>
  <li>
   Methodical problem solving skills
  </li>
  <li>
   Good verbal and written communication skills, both face to face and remotely with people for whom English is not their first language
  </li>
  <li>
   Able to work from customer premises and able to work remotely from internal teams
  </li>
  <li>
   Able to assimilate technical information quickly and apply it to a given situation
  </li>
  <li>
   Shows initiative and is able to make appropriate decisions
  </li>
  <li>
   Good planning and organisational skills &ndash; able to multi task
  </li>
  <li>
   Commitment to achieve the required goals
  </li>
  <li>
   Team worker
  </li>
  <li>
   Able to build relationships with customers, identifying and focusing on their needs
  </li>
  <li>
   Commercial awareness
  </li>
  <li>
   Works well under pressure
  </li>
  <li>
   Able to work to job standards and process requirements and drive for quality
  </li>
  <li>
   Ability to work individually with little supervision, but flag up issues promptly
  </li>
  <li>
   Able to work to meet deadlines
  </li>
  <li>
   Ability to pick up new technologies and products quickly
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Special Features
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Able and willing to freely travel within Turkey
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Accessibility
  <br/>
  <br/>
 </strong>
 Mavenir is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you require any assistance, please state in your application or contact your recruiter.
 <br/>
 <br/>
 Mavenir is an Equal Employment Opportunity (EEO) employer and welcomes qualified applicants from around the world, regardless of their ethnicity, gender, religion, nationality, age, disability, or other legally protected status.
</div>


Customer Support Engineer

Halton Türkiye

<div>
 <p>
  <strong>
   Purpose of the Job
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <span>
   Project Engineer will be responsible for the technical support of Halton Air Filtration and Energy Efficiency products in Turkey and Caucasus region. Travelling around subject region is necessary especially for field supervision.
  </span>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Main duties include:
  </strong>
 </p>
 <p>
  &middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
  <span>
   Ensure the proper installation and commissioning of Halton products in complience with the Halton standarts
  </span>
 </p>
 <p>
  &middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
  <span>
   Ensure the compliance of the engineering delivrables according to Halton and customer requirements
  </span>
 </p>
 <p>
  &middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
  <span>
   Constant training and mentoring of Halton service partners
  </span>
 </p>
 <p>
  &middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
  <span>
   Handling and liaising warranty claims and customer technical requests
  </span>
 </p>
 <p>
  &middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
  <span>
   Actively work with the sales organization to drive the sales business growth and profitability with superb customer satisfaction and safety record.
  </span>
 </p>
 <p>
 </p>
 <p>
  <strong>
  </strong>
  <strong>
   <u>
    Requirements
   </u>
  </strong>
 </p>
 <ul>
  <li>
   <span>
    At least 2 years of Field service, project engineering, customer facing experience
   </span>
  </li>
  <li>
   <span>
    Experience in the fields of technical support. Ideally, the candidate has experience and knowledge in servicing of ventilation systems
   </span>
  </li>
  <li>
   <span>
    Ability to engage with customers on technical areas, exploring ways to resolve issues.
   </span>
  </li>
  <li>
   <span>
    Able to work independently and is willing to get &ldquo;hands-on&rdquo; as and when required.
   </span>
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   <u>
    Qualifications
   </u>
  </strong>
 </p>
 <ul>
  <li>
   <span>
    Bachelor&rsquo;s in engineering (prefer mechanical or mechatronics engineer)
   </span>
  </li>
  <li>
   <span>
    Technical knowledge/application of HVAC systems
   </span>
  </li>
  <li>
   <span>
    Ability to grasp technical and customer issues and turn into business actions
   </span>
  </li>
  <li>
   <span>
    Behavioural Competencies Required
   </span>
  </li>
  <li>
   <span>
    Excellent customer understanding and Ability to Develop long term relations and growth plans
   </span>
  </li>
  <li>
   <span>
    Effectively cooperates with Sales
   </span>
  </li>
  <li>
   <span>
    Results oriented
   </span>
  </li>
  <li>
   <span>
    Customer relationship and development skills
   </span>
  </li>
  <li>
   <span>
    Good level of written and spoken English.
   </span>
  </li>
 </ul>
 <p>
  <br/>
 </p>
</div>


Proje Mühendisi

Eaton

<div><p>Join Eaton, a global leader where equality and inclusivity are at the heart of our mission. Here, everyone is valued and belongs. Be part of a team that delivers cutting-edge, energy-efficient solutions, making a tangible impact on the world. We empower our customers to manage electrical, hydraulic, and mechanical energy more effectively, safely, and sustainably. At Eaton, we&rsquo;re dedicated to enhancing quality of life and protecting the environment with our innovative energy management technologies and services. Our EMEA Business Service teams empower seamless operations and drive exceptional results across our electrical, industrial, and corporate teams.
</p><div><div><div><h2 class="jobSectionHeader"><b>What you&rsquo;ll do:</b></h2>
</div><div><p>
The primary role of the <b>Technical Support Engineer</b> is to deliver exceptional technical support and troubleshooting assistance to end-users, customers, and internal partners. Acting as a key point of contact across multiple channels&mdash;including telephone, email, and web tickets&mdash;this position focuses on EATON's electrical product portfolio, specifically tailored devices within the Electrical division.</p><p>
In this capacity, you will engage with a diverse range of stakeholders, including end customers, wholesalers, distributors, panel builders, designers, logistics teams, quality departments, product management, R&amp;D, manufacturing, and sales or service representatives. Your responsibilities will encompass a variety of pre-sales and post-sales functions, ensuring seamless communication and support.</p><p>
You will provide vital assistance to sales functions across the EMEA region, and partially in APAC and the Americas, addressing technical inquiries, product-specific questions, warranty issues, documentation requests, repair and calibration needs, and troubleshooting challenges. Additionally, you will guide customers in product selection and application assistance through phone and email interactions. As the first point of escalation for non-standard inquiries and advanced troubleshooting related to hardware and software, your expertise will be invaluable.</p><p></p><p><b><br>
Key Responsibilities:</b></p><ul><li>
Serve as an engineering resource to resolve customer challenges related to single-phase UPS products (both hardware and software) through various communication channels, including phone, email, and web chat.</li><li>
Manage and follow up on hardware and software escalations involving Level 2, Level 3, and Quality teams.</li><li>
Foster customer loyalty by delivering high-quality service and enhancing value through a performance-driven culture.</li><li>
Actively contribute to the organization and daily execution of technical support tasks, leveraging resources such as people, processes, and technology.</li><li>
Maintain up-to-date process documentation to ensure clarity and efficiency.</li><li>
Participate in knowledge-sharing sessions and continuous improvement initiatives, both within the team and across the organization, to implement best practices at BSC Budapest.</li><li>
Collaborate with team members to enhance customer satisfaction, minimize customer effort, and achieve improvements in cycle time and cost through effective problem-solving.</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Qualifications:</b></h2>
</div><div><ul><li>Bachelor&rsquo;s degree (BS/BA) in Electrical/Electronic Engineering from an accredited institution</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Skills:</b></h2>
</div><div><ul><li>Understanding of Electrical products and basic applications</li><li>
Basic Network Knowledge
</li><li>Analytical mindset, communication skills, problem-solving</li><li>
Excellent German and English language knowledge</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
What We Offer:</b></h2>
</div><div><ul><li>Competitive compensation and benefits package</li><li>
Flexible working solutions</li><li>
Excellent working environment &ndash; safety and ethics are important for us</li><li>
Culture &amp; Values &ndash; we are more than the products we invent and produce &ndash; the way we do business is just as important. At Eaton, our values and culture define who we are &ndash; both individually and as an organization &ndash; and direct our activities every day</li><li>
Learning &amp; Development - we invest in our employees for the long term &ndash; not just with salary and benefits, but with ongoing learning and development opportunities, made available through Eaton University<br>
<br>
#LI-DJ1</li></ul></div></div></div><p>
We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.</p></div>

Technical Support Engineer (Dutch Speaker)

Fundraise Up

<div>
 Highlights
 <br/>
 <br/>
 <ul>
  <li>
   Base Salary: $1700 - $1900
  </li>
  <li>
   Location: Turkey
  </li>
  <li>
   Stock options
  </li>
  <li>
   Languages: Fluent in Russian and English
  </li>
  <li>
   Select your preferred shift (EST): 9am &ndash; 6pm, 10am &ndash; 7pm, or 6pm&ndash;3am.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  About Fundraise Up
  <br/>
  <br/>
 </strong>
 We&rsquo;re Fundraise Up - a global fundraising platform built to make donating to nonprofits fast, seamless, and accessible to all. Every month, our technology powers tens of millions of dollars in donations across the globe. We focus on innovation that directly impacts results: faster load times, higher conversion rates, global payment support, and accessibility-first design.
 <br/>
 <br/>
 Our platform is trusted by many of the world&rsquo;s leading nonprofits, including UNICEF, the Alzheimer&rsquo;s Association, and a wide range of global NGOs. With a 4.9/5 rating across top software review platforms, we&rsquo;re recognized not just for our impact - but for the quality of the product we deliver.
 <br/>
 <br/>
 A Truly Global Product
 <br/>
 <br/>
 We operate in the enterprise segment, serving nonprofit organizations across North America, the United Kingdom, Australia, and Europe.
 <br/>
 <br/>
 We&rsquo;re building a large and complex product ecosystem that serves nonprofits, donors, and partners around the world. The platform includes a modern checkout experience and customizable widgets (each a standalone SPA), donor, organization, and partner portals, admin tools, and several internal apps.
 <br/>
 <br/>
 Our backend is powered by Node.js (Koa, NestJS) and MongoDB. The frontend stack includes Webpack, Vue.js, and React, with nearly all code written in TypeScript. For high-throughput messaging and background processing, we use Kafka (for millions of events) and Bull (Redis). Analytics data is stored in ClickHouse, and we use Elasticsearch for search.
 <br/>
 <br/>
 The Team
 <br/>
 <br/>
 We are a distributed team of 160+ product professionals, including 80+ engineers. Our team members are mainly based across Spain, Poland, Portugal, Georgia, Armenia, Serbia, Turkey, and Cyprus. Many of our developers bring 5 - 10+ years of experience, and we foster a culture of deep technical curiosity and knowledge sharing.
 <br/>
 <br/>
 Despite our scale, we operate like a focused team - where every task matters and every voice is heard. We value thoughtful collaboration, strong engineering practices, and a product mindset. Biweekly engineering forums give space to share learnings and celebrate technical achievements. You&rsquo;ll be joining a team where quality, mentorship, and mutual respect come first.
 <br/>
 <br/>
 <strong>
  About The Role
  <br/>
  <br/>
 </strong>
 As a Technical Support Engineer, you are more than just a support agent; you are a product expert, a client advocate, and a technical detective. You will be responsible for diagnosing and resolving complex technical issues for our clients, ensuring they can leverage our platform to its fullest potential. You will also be the voice of the customer within our company, providing invaluable feedback that directly influences our product roadmap.
 <br/>
 <br/>
 What You&rsquo;ll Do
 <br/>
 <br/>
 <ul>
  <li>
   Provide Expert Implementation Support: Guide clients on implementing our product across various web platforms, from standard websites to builders like Wix and WordPress.
  </li>
  <li>
   Diagnose and Escalate Bugs: Expertly reproduce technical issues, investigate root causes, and create clear, structured reports for the development team.
  </li>
  <li>
   Deliver World-Class Support: Respond to user requests with empathy and technical precision, digging deep to understand their real needs and guide them to the best solutions.
  </li>
  <li>
   Influence Product Development: Participate in product meetings, bringing valuable user feedback and insights to help shape new features and improvements.
  </li>
  <li>
   Build Our Knowledge Base: Maintain and contribute to our public help desk, FAQs, and internal knowledge base to empower both users and internal teams.
  </li>
  <li>
   Act as a Product Resource: Serve as the go-to expert for product-related questions from other teams within the company.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Excellent Communication Skills: Flawless written and spoken English is essential for communicating with our global user base and internal teams.
  </li>
  <li>
   Relevant Experience: 2 years of experience in technical support, product support, or a client-facing implementation role.
  </li>
  <li>
   Technical Aptitude: You understand how the web works (HTML, CSS, JS) and ideally have hands-on experience with web development. You are comfortable diving into technical problems.
  </li>
  <li>
   A Problem-Solver's Mindset: You have strong analytical skills and an innate curiosity. You don&rsquo;t just answer questions; you investigate the underlying issues.
  </li>
  <li>
   Proactive and Detail-Oriented: You take initiative, manage your tasks effectively, and have a keen eye for detail.
  </li>
  <li>
   A High Degree of Ownership: Reliability and accountability are critical. We are looking for a professional who takes pride in their work and honors their commitments.
   <br/>
   <br/>
  </li>
 </ul>
 Bonus points
 <br/>
 <br/>
 <ul>
  <li>
   Curiosity and a hypothesis-driven mindset
  </li>
  <li>
   Ability to communicate complex analytical concepts to non-technical audiences
  </li>
  <li>
   Detail-oriented with a strong sense of ownership
  </li>
  <li>
   Comfort working in fast-paced, data-rich environments
   <br/>
   <br/>
  </li>
 </ul>
 Why work with us
 <br/>
 <br/>
 <ul>
  <li>
   A strong, collaborative product team that owns what it builds
  </li>
  <li>
   Clear product vision and access to real customer feedback from global nonprofit leaders
  </li>
  <li>
   Flat structure: no politics, just great work with great people
  </li>
  <li>
   Transparent company culture-we share how we&rsquo;re growing, where revenue comes from, and what&rsquo;s next
  </li>
  <li>
   Long-term focus: we offer equity options and value sustained, meaningful contribution
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Benefits
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   30 days off
  </li>
  <li>
   100% paid telemedicine plan
  </li>
  <li>
   Home Office Setup Assistance: the company offers assistance with purchasing furniture (office chair, office desk, monitor) and other items to create a comfortable workspace.
  </li>
  <li>
   English learning courses
  </li>
  <li>
   Relevant professional education
  </li>
  <li>
   Gym or swimming pool
  </li>
  <li>
   Co-working
  </li>
  <li>
   Remote working.
  </li>
  <li>
   Please note: All official correspondence from Fundraise Up will exclusively originate from the @fundraiseup.com domain. Exercise caution and ensure the authenticity of emails claiming to be from our company.
  </li>
 </ul>
</div>


Technical Support Engineer

Siemens

<div><div><div><div><div><div><b>Job ID
</b></div><div>487772
</div></div><div><div><b>Posted since
</b></div><div>05-Dec-2025
</div></div><div><div><b>Organization
</b></div><div>Smart Infrastructure
</div></div><div><div><b>Field of work
</b></div><div>Customer Services
</div></div><div><div><b>Company
</b></div><div>Siemens Sanayi ve Ticaret Anonim Sirketi
</div></div><div><div><b>Experience level
</b></div><div>Experienced Professional
</div></div><div><div><b>Job type
</b></div><div>Full-time
</div></div><div><div><b>Work mode
</b></div><div>Office/Site only
</div></div><div><div><b>Employment type
</b></div><div>Permanent
</div></div><div><div><b>Location(s)
</b></div><div><ul><li>Istanbul - Istanbul - Tuerkiye
</li></ul></div></div></div></div></div><div><div><div><div><div><p>For our Smart Infrastructure Electrical Products business unit in Gebze, we are looking for a Customer Services Professional in Low Voltage and Control Products Business (Technical Support).</p><p><b>
What are my responsibilities?</b></p><p></p><ul><li> Supports customer remotely and provides 1st level customer support</li><li> Drives complex issues and questions to respectively qualified Service Technicians or Service Engineers</li><li> Participates in investigating and resolving technical problems</li><li> Supports pre-and/or post sales technical product advice for implementation and operation of customer solutions</li><li> Deploys detailed knowledge and expertise about the organization's service offering, related products and application domain to improve either business operations and/or strategic innovations</li><li> Supports acquisition activities with detailed technical knowhow on complex issues</li><li> Contact with HQ for any cases ongoing at SERCO content</li><li> Adheres to and enforces the organization's internal processes and rules as well as public standards and regulations</li><li> Making outbound calls to support service sales and overall sales</li></ul><p></p><p><b>
What do I need to qualify for this job?</b></p><ul><li> Graduated from Electrical and/or Electronics departments
</li><li> Knowledge on low voltage power distribution products and industrial control products including protection, metering and control</li><li> Knowledge on medium voltage power distribution systems and products is a plus</li><li> Very good command of English</li><li> Advanced level of knowledge in MS Office Applications</li><li> Analytical thinking, result and quality-oriented approach and good communication skills are required competencies</li></ul><p></p><p><b>
What we offer</b></p><div>
<ul><li>Speak up Culture</li></ul>
<ul><li>Respectful Workplace</li></ul>
<ul><li>Being part of a global work environment</li></ul>
<ul><li>Attractive remuneration package</li></ul>
<ul><li>Excellent recognition tools providing spot awards</li></ul>
<ul><li>Learning &amp; Development opportunities for both personal and professional growth</li></ul>
<ul><li>Leave days for parents and a variety of flexible working models that allow time off for yourself and your family</li></ul>
<ul><li>Creche allowance for mothers</li></ul>
<ul><li>Share matching programs to become a shareholder of Siemens AG</li></ul>
<ul><li>Remote working and remote living flexibility only for relevant positions</li></ul>
<ul><li>Find more benefits here</li></ul>
</div><p></p><p>&ldquo;At Siemens we are always challenging ourselves to build a better future. We need the most innovative and diverse Digital Minds to develop tomorrow&lsquo;s reality. Find out more about the Digital world of Siemens here: www.siemens.com/careers/digitalminds&rdquo;</p><p>
As Siemens we believe physical barriers are not related to potential. Only the potential matters to us. Therefore, we look forward to receive applications of candidates with physical barriers and chronic illnesses. We support healthy relationships between candidates with barriers and their colleagues because we believe we can create differences together.</p><p>
Siemens is dedicated to quality, equality, and valuating diversity and we welcome applications that reflect the diversity of the communities within which we work.</p><p>
We are looking forward to receiving your online application. Please ensure you complete all areas of the application form to the best of you ability as we will use the data to review your suitability to the role.</p><p>
Please find more information from our web site:</p><p>
https://new.siemens.com/tr/tr.html</p><p><br>
Contact<br>
IF you need more information please don't hesitate to contact us.<br>
+90 216 459 20 00</p><p>
https://new.siemens.com/tr/tr/genel/iletisim.html<br>
insanorganizasyon.tr@siemens.com</p><p>
www.instagram.com/siemensturkiye</p><p>
https://m.youtube.com/user/Siemens</p><p>
http://www.twitter.com/siemensturkiye</p><p>
http://www.facebook.com/siemensturkiye</p><p><b>
#LI-HYBRID</b></p></div></div></div></div></div></div><p></p>

Customer Services Professional-Technical Support

H-TECH SUPPORTS

<p><b>About the Role</b></p><p>We are seeking a skilled <b>Deskside Support Technician</b> to provide comprehensive technical support to our campus-based employees. In this role, you will handle user tickets, resolve hardware/software issues, support end-user devices, and ensure exceptional customer service with minimal supervision. You will work closely with IT teams to maintain service quality, meet SLAs, and deliver a seamless onsite IT experience.</p><p><b>Key ResponsibilitiesTechnical Support &amp; Ticket Management</b></p><ul><li>Provide onsite technical support for employees, customers, and service providers.</li><li>Receive, document, and manage user tickets through ITSM tools; ensure SLA compliance.</li><li>Troubleshoot and resolve intermediate to complex hardware &amp; software issues.</li><li>Replicate incidents when required and escalate where necessary.</li></ul><p><b>Device Setup &amp; Lifecycle Management</b></p><ul><li>Handle end-user onboarding/offboarding including device assignment and retrieval.</li><li>Perform imaging, reimaging, installation, and configuration of laptops, desktops, and peripherals (docking stations, monitors, etc.).</li><li>Execute IMAC tasks (install, move, add, change), hardware break/fix, upgrades, and data migration.</li><li>Manage provisioning and deployment of VoIP phones, Android devices, and Mac devices.</li></ul><p><b>Infrastructure &amp; Smart Hands Support</b></p><ul><li>Provide Smart Hands &amp; Feet support to network, server, and security teams.</li><li>Assist with racking and mounting hardware in comms rooms and IT cabinets.</li><li>Replace and install cabling (patch cables, connections, etc.).</li><li>Support conferencing technology, meeting rooms, and MTR (Microsoft Teams Rooms) devices.</li><li>Facilitate remote support teams by enabling access to onsite hardware.</li></ul><p><b>Collaboration, Documentation &amp; Knowledge Sharing</b></p><ul><li>Maintain accurate ticket notes and technical documentation.</li><li>Work closely with the Deskside Management Team on asset management and break/fix processes.</li><li>Adhere to inventory and asset management procedures.</li><li>Contribute to knowledge bases and share best practices with the team.</li><li>Mentor junior technicians when needed.</li><li>Deliver high-quality VIP support to senior stakeholders.</li></ul><p><b>Required Skills &amp; Qualifications</b></p><ul><li>Strong troubleshooting and problem-solving skills.</li><li>Excellent communication, customer service, and teamwork abilities.</li><li>Hands-on experience with desktop support, hardware/software troubleshooting.</li><li>Experience with:</li><li>Microsoft Office 365</li><li>Windows Operating Systems</li><li>VPN clients (e.g., Citrix)</li><li>Remote support tools (e.g., Bomgar)</li><li>Ability to perform root cause analysis and take corrective action.</li><li>Basic knowledge of networking fundamentals.</li><li>Experience with racking, mounting, and basic hardware installation.</li><li>Strong organizational and time management skills.</li></ul><p>Job Types: Full-time, Contract<br/>Contract length: 12 months</p><p>Application Question(s):</p><ul><li>Do you have valid work permit in Turkey?</li><li>Can you join us immediately?</li></ul><p>Language:</p><ul><li>Turkish (Required)</li><li>English (Required)</li></ul><p>Location:</p><ul><li>&#305;stanbul (Required)</li></ul>

IT Support Engineer

PRO-Global Search GmbH

<div>
 We are looking for a skilled
 <strong>
  Sales Engineer
 </strong>
 with at least five years of experience in SaaS and construction tech. You will join a
 <strong>
  Russian-speaking
 </strong>
 company with its
 <strong>
  head office in Riyadh
 </strong>
 . The role blends technical depth with hands-on work in the construction sector.
 <br/>
 <br/>
 <strong>
  Responsibilities:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Deliver clear technical presentations, product demos, and tailored proposals for SaaS and construction solutions.
  </li>
  <li>
   Study customer needs in the construction field and turn them into smart platform setups and smooth workflows.
  </li>
  <li>
   Work side by side with product, engineering, and project teams so client requirements match product capabilities.
  </li>
  <li>
   Create technical documents, solution designs, and proposals that support closing deals.
  </li>
  <li>
   Build long-term relationships with contractors, developers, consultants, and other partners in the construction space.
  </li>
  <li>
   Support clients after the sale to ensure easy onboarding and steady satisfaction.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Requirements:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   At least 5 years as a Sales Engineer in SaaS or construction tech.
  </li>
  <li>
   Solid knowledge of construction workflows, digital tools, and cloud platforms.
  </li>
  <li>
   Strong communication, presentation, and problem-solving skills.
  </li>
  <li>
   Fluent in English and Russian.
  </li>
  <li>
   Comfortable working in a fast-moving, customer-driven environment.
  </li>
  <li>
   Ready to relocate to a CIS country.
   <br/>
  </li>
 </ul>
</div>


Sales Engineer, SaaS and Construction Solutions

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