customer care specialist, operations Jobs in R D Bus Jobs In Istanbul Turkey

customer care specialist, operations

customer service - english Jobs in R D Bus Jobs In Istanbul Turkey

customer service - english

sales support specialist Jobs in R D Bus Jobs In Istanbul Turkey

sales support specialist

account specialist Jobs in R D Bus Jobs In Istanbul Turkey

account specialist

customer service advisor (arabic & french) Jobs in R D Bus Jobs In Istanbul Turkey

customer service advisor (arabic & french)

international customer support advisor

Concentrix

<div><h2 class="jobSectionHeader">Essential Functions/Core Responsibilities
</h2><ul><li>Ensure service delivered to our customers meets contractual Key Performance Indicator (&lsquo;KPIs&rsquo;)</li></ul>
<ul><li>Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer</li></ul>
<ul><li>Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer</li></ul>
<ul><li>Greet customers in a courteous, friendly, and professional manner using agreed upon procedures</li></ul>
<ul><li>Maintain basic knowledge of client products and/or services</li></ul>
<ul><li>Prepare complete and accurate work including appropriately notating accounts as required</li></ul>
<ul><li>Participate in activities designed to improve customer satisfaction and business performance</li></ul>
<ul><li>Offer additional products and/or services</li></ul>
<ul><li>Track, document and retrieve information in call tracking database</li></ul>
<ul><li>Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff</li></ul>
<h2 class="jobSectionHeader">Candidate Profile
</h2><ul><li>High school diploma with three to six months of relevant experience preferred</li></ul>
<ul><li>Courteous with strong customer service orientation</li></ul>
<ul><li>Strong computer navigation skills and PC Knowledge</li></ul>
<ul><li>Ability to effectively communicate, both written and verbally</li></ul>
<ul><li>Dependable with strong attention to detail</li></ul>
<ul><li>Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly</li></ul>
<ul><li>Tolerance for repetitive work in a fast-paced, high production work environment</li></ul>
<ul><li>Ability to work as a team member, as well as independently</li></ul>
<ul><li>Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner</li></ul>
<ul><li>Ability to rotate shifts, as needed</li></ul>
<ul><li>Based on location and/or program, additional experience/skills may be required</li></ul>
<ul><li>Job requirements may vary by country and will not contravene any local laws</li></ul><h2 class="jobSectionHeader">
Career Framework Role
</h2>Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.<h2 class="jobSectionHeader">
Supplemental Geographical Information
</h2>RECRUITER ENTER THE APPLICABLE LANGUAGE:
GERMANY - This job description does not apply to employees in Germany.
UNITED KINGDOM- EXCLUDE HIGH SCHOOL INFORMATION IN CANDIDATE PROFILE SECTION
PHILIPPINES
<ul><li>Minimum of two years of college education. No prior call center experience is required</li><li>Ability to think clearly and can explain simple issues effectively, both written and verbally</li></ul>
INDIA
<ul><li>Ability to effectively communicate, both written and verbally</li><li>Listen attentively to customer needs and concerns; demonstrate empathy</li><li>Clarify customer requirements; probe for and confirm understanding of requirements or problem</li><li>Confirm customer understanding of the solution and provide additional customer education as needed</li><li>Ability to learn including strong problem solving skills</li><li>Demonstrate strong probing and problem solving skills</li><li>Should be able to handle complex queries</li><li>Should be able to resolve customer queries independently
</li></ul><h2 class="jobSectionHeader">Disclaimer
</h2>The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.</div>

International Customer Support Advisor

AppBeam Technology BV

About Us FroggyTalk is dedicated to connecting migrants with their loved ones through affordable, reliable, and easy-to-use international calling services. Our mission is to bridge the distance between families and communities, empowering users to stay connected no matter where they are. We&rsquo;re looking for a Customer Service Advisor (Arabic &amp; French Speaking) to join our team and play a key role in supporting our Arabic-speaking customers. If you are passionate about helping others, thrive in a fast-paced environment, and are committed to delivering outstanding customer support, we&rsquo;d love to have you on board.Position Summary As a Customer Service Advisor (Arabic &amp; French Speaking), you are the face and voice of FroggyTalk, playing a pivotal role in supporting and engaging with our Arabic-speaking customers. In this remote role, you will manage customer interactions across email, telephone and instant messaging channels, focusing on resolving issues efficiently, building strong rapport, and delivering a seamless and satisfying customer experience. You job is crucial towards FroggyTalk&rsquo;s mission of connecting communities worldwide.ResponsibilitiesCustomer Interaction and Support <ul><li>Respond promptly and professionally to inbound customer queries via telephone, WhatsApp, email, social media and live chat in both Arabic and English.</li><li>Handle outbound calls for loyalty projects, to follow up on inquiries, provide support, and build customer relationships.</li><li>Resolve customer issues effectively by offering timely and accurate solutions.</li><li>Translate messages and documents from Arabic &amp; French to English, maintaining accuracy and cultural sensitivity.</li><li>Take ownership of query resolution, finding the best solutions according to the company&rsquo;s process and guidelines</li><li>Manage engagements with professionalism and emotional intelligence, focusing on solution and retention.</li></ul>Customer Experience Management <ul><li>Maintain meticulous records of customer interactions, complaints, and resolutions in the company&rsquo;s CRM system.</li><li>Collect and report user statistics, feedback, and trends to help improve FroggyTalk&rsquo;s services and customer engagement strategies.</li><li>Proactively identify and escalate complex issues to the appropriate department for further resolution.</li></ul>Analytics and Optimization <ul><li>Generate regular reports on inbound and outbound customer interactions, highlighting key metrics such as response times, resolution rates, and satisfaction scores.</li><li>Identify opportunities for improving customer service processes and contribute to operational efficiency.</li></ul>Requirements <ul><li>Arabic &amp; French speaker with a strong command of English (oral and written).</li><li>Ensuring that all customer engagements meet the Key Performance Indicators (&lsquo;KPIs&rsquo;) for the role.</li><li>Experienced in customer service (minimum of 1 year), preferably in a telecommunications workspace.</li><li>Strong data analysis skills and proficiency in CRM tools like Zoho Desk, Freshdesk, Zendesk, or SalesForce CRM.</li><li>Natural multitasking ability, with an excellent eye for detail, critical thinking and good organizational skills</li><li>Self motivated, disciplined, and able to work remotely with a strong focus on meeting goals.</li><li>Team player with demonstrable success in cross-functional collaboration.</li></ul>What We Offer <ul><li>A collaborative and supportive team environment.</li><li>100% remote work with flexible hours.</li><li>Competitive salary and performance-based incentives.</li><li>Opportunity to have a direct impact on the growth of an innovative startup.</li></ul>If you&rsquo;re excited about making a difference and joining a company that values connection and community, we want to hear from you!Job Type: Full-time

Customer Service Advisor (Arabic & French)

<div>
 
 Company Description
 
 
 
 As market leader in enterprise application software, SAP helps companies of all sizes and industries innovate through simplification. From the back office to the boardroom, warehouse to storefront, on premise to cloud, desktop to mobile device &ndash; SAP empowers people and organizations to work together more efficiently and use business insight more effectively to stay ahead of the competition. SAP applications and services enable customers to operate profitably, adapt continuously, and grow sustainably.
 
 
 
 What We Offer
 
 
 
 Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply Now!
 
 
 The SAP Academy for Customer Success is a global development program designed for talent who are early in their career.
 
 
 
 Who You&rsquo;ll Become
 
 
 
 A Solution Advisor works closely with our customers and prospects to identify and solve business challenges and meet their strategic objectives using SAP solutions. As a part of the sales team, a Solution Advisor is the &ldquo;subject matter expert&rdquo; responsible for the functional and technical knowledge within the sales cycle. A Solution Advisor provides deal support by participating in discovery sessions, executive meetings and presentations and delivers software demonstrations that help the customer understand SAP&rsquo;s unique value proposition. In addition to deal support, the Solution Advisor participates in marketing events to generate demand, leads Design Thinking sessions, and collaborates with the broader sales team to identify whitespace opportunities at existing accounts.
 
 
 
 What You&rsquo;ll Do
 
 
 
 As a Solution Advisor within the SAP Academy for Customer Success, you will be responsible to:
 
 
 Successfully complete a 10-month program that strengthens a foundation for a successful customer-facing career at SAP.
 
 
 Participate in experiential learning opportunities with colleagues from all over the world and acquire a wide variety of business, industry and SAP solution skills while working with emerging and cutting-edge technologies.
 
 
 Receive on-the-job training under the mentorship of a senior Solution Advisor colleague while working with our customers to gain real world experience and acquire the skills necessary to help guide our customers through their Digital Transformation journey.
 
 
 The program will enrich your knowledge of SAP and give you the professional experience to serve our customers. We offer full-time employment from day one with practical learning applications for your role. After successful completion of the program, you are expected to lead customer discovery sessions and survey activities to uncover business challenges and opportunities for innovation. You will create and deliver high impact and engaging software demonstrations that compel the customers to select SAP over other competitive offerings. You will also provide demand generation support through marketing events and deal execution support by responding to request for proposals.
 
 
 
 Solution Areas Focus
 
 
 
 SAP SuccessFactors (Human Capital Management - HCM) - Knowledge in core HR and payroll, talent management, employee experience management, HR analytics, workforce planning, and sales performance management.
 
 
 
 What You Bring
 
 
 
 2-3 (Max 3 years) Years of professional experience (not including internships and part-time work) with a strong foundation in technical and business processes, exposure to relevant technologies/ solutions, and customer-facing skills.
 
 
 Technical and business process knowledge, combined with strong complex problem-solving skills, to support solution delivery and operational efficiency through hands-on experience with relevant technologies and industry-standard tools.
 
 
 A cooperative and productive approach to working relationships, internally and externally.
 
 
 A strong ability to quickly learn new concepts, adapt to changing environments, and apply knowledge to deliver results.
 
 
 An understanding of AI fundamentals, uses, and ethics, to identify business problems solvable with AI.
 
 
 A resilient mindset, embracing challenges with optimism and consistently striving for growth and success.
 
 
 Strong Business Acumen, including demonstrated knowledge of business processes and/or industries.
 
 
 Proficiency in English to engage with our global network.
 
 
 The SAP Academy for Customer Success is a global development program designed for talent who are early in their career.
 
 
 
 About SAP Academy For Customer Success
 
 
 
 The SAP Academy for Customer Success offers a three-year journey that drives accountability and enhances productivity. It enables graduates to make a quick impact in customer-facing roles while fostering career longevity and leadership potential.
 
 
 
 
 Join us for a unique opportunity to build a global network, collaborate with customers to solve real business challenges, and gain hands-on experience with world-class cloud solutions &mdash; all while learning in a dynamic environment and earning competitive pay and benefits.
 
 
 #SAPAcademyforCustomerSuccess
 
 
 #SAPCSCareers
 
 
 
 SAP'S DIVERSITY COMMITMENT
 
 
 
 To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.
 
 
 SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to HR Direct (Americas: hrdirectamericas@sap.com, APJ: hrdirectapj@sap.com, EMEA: careers@sap.com). Requests for reasonable accommodation will be considered on a case-by-case basis.
 
 
 
 #SAPNextGen
 
</div>

Solution Advisor Associate - SAP Academy for Customer Success - Türkiye

Trio Mobil

<div>
 
 About Trio Mobil
 
 
 
 Trio Mobil is a fast-growing technology company providing AI-based IoT solutions to enhance safety and efficiency in industrial operations. We assist leading enterprises in solving the most challenging intralogistics safety scenarios by combining Edge AI Video Analytics and High Precision UWB technologies. Our collision avoidance system, powered by IoT and computer vision technology, helps prevent operational accidents in warehouses, improving efficiency with real-time, highly accurate location information. With over&nbsp;
 
 
 500,000 connected devices
 
 
 , we have supported&nbsp;
 
 
 25,000+ corporate customers globally,
 
 
 &nbsp;including&nbsp;
 
 
 Coca-Cola, Unilever, Saint-Gobain, Ford, and Mercedes.
 
 
 &nbsp;We are committed to becoming the #1 Industrial IoT provider globally, targeting Fortune 500 customers. Recently, we closed a&nbsp;
 
 
 $26.5 million investment round
 
 
 &nbsp;led by NewSpring, further solidifying our position in the industry.
 
 
 
 
 
 
 Role Overview
 
 
 
 As a&nbsp;
 
 
 Key Account Manager
 
 
 , you will play a key role in strengthening Trio Mobil&rsquo;s presence in the global and local market, focusing on expanding our customer base and nurturing long-term relationships with strategic accounts in the manufacturing, logistics, and industrial sectors. This position is ideal for a results-oriented professional with a strong consultative sales approach and passion for technology-driven transformation.
 
 
 
 
 
 
 Responsibilities
 
 
 
 &bull; Achieve sales and KPI targets within your portfolio of strategic customers.
 
 
 
 
 &bull; Identify, pursue, and close new business opportunities within the Turkish industrial and manufacturing ecosystem.
 
 
 
 
 &bull; Build and maintain strong relationships with key decision-makers to foster trust and create long-term partnerships.
 
 
 
 
 &bull; Develop and execute strategic account plans to deepen relationships with existing customers and expand business opportunities.
 
 
 
 
 &bull; Act as a trusted advisor by understanding customer needs and developing tailored IoT and AI-driven solution strategies.
 
 
 
 
 &bull; Conduct regular customer visits to identify opportunities, present solutions, and ensure customer satisfaction.
 
 
 
 
 &bull; Lead and manage proposal and quotation processes, ensuring timely and accurate delivery of offers.
 
 
 
 
 &bull; Collaborate closely with cross-functional teams, including Product, Project, and Customer Success, to ensure smooth delivery and customer success.
 
 
 
 
 &bull; Maintain up-to-date records in the CRM system and actively plan daily, weekly, and monthly sales activities aligned with KPIs.
 
 
 
 
 
 
 Requirements
 
 
 
 &bull; 3&ndash;5 years of proven experience in B2B sales or account management, ideally within SaaS, IoT, or technology-driven industrial solutions.
 
 
 
 
 &bull; Strong relationship management skills and proven success in developing long-term partnerships.
 
 
 
 
 &bull; Bachelor&rsquo;s degree in Business, Engineering, or a related field.
 
 
 
 
 &bull; Excellent communication and presentation skills in Turkish and English.
 
 
 
 
 &bull; Strategic thinker with strong planning, organization, and follow-up skills.
 
 
 
 
 &bull; Motivated, goal-oriented, and comfortable working independently or as part of a team.
 
 
 
 
 &bull; Willingness to travel regularly within Turkey and ability to drive actively.
 
 
 
 
 &bull; (For male candidates) Military service completed.
 
 
 
 
 
 
 We Are Enthusiastic About Candidates With
 
 
 
 &bull; A passion for technology and an eagerness to build a career in AI and IoT-driven B2B sales.
 
 
 
 
 &bull; A hunter mindset with strong motivation to drive new business.
 
 
 
 
 &bull; Excellent interpersonal and negotiation skills, comfortable engaging with senior stakeholders.
 
 
 
 
 &bull; A proactive, disciplined, and results-driven approach to achieving targets.
 
 
 
 
 &bull; Adaptability and resilience to thrive in a fast-paced, evolving environment.
 
 
 
 
 
 
 Location
 
 
 
 This role is based in&nbsp;
 
 
 Istanbul, T&uuml;rkiye
 
 
 , and requires regular in-person engagement with customers across the country.
 
 
 
 
 
 
 Why Join Us
 
 
 
 &bull; Be part of a&nbsp;
 
 
 fast-growing international team
 
 
 &nbsp;driving industrial safety innovation.
 
 
 
 &bull; Work with&nbsp;
 
 cutting-edge IoT and AI technologies
 
 
 &nbsp;that create real global impact.
 
 
 
 &bull; Contribute to shaping the&nbsp;
 
 digital transformation of the industrial world.
 
 
 
 
 &bull; Thrive in a&nbsp;
 
 
 dynamic, agile, and innovative
 
 
 &nbsp;environment that values growth and creativity.
 
 
 
 &bull; Join a&nbsp;
 
 supportive, ambitious, and collaborative
 
 
 &nbsp;team culture.
 
 
 
 
 
 
 Equality, Diversity &amp; Inclusion
 
 
 
 At Trio Mobil, we are committed to building a diverse, inclusive, and equitable workplace. We welcome applications from all qualified candidates regardless of race, ethnicity, nationality, gender identity, sexual orientation, disability, age, religion, or any other protected characteristic.
 
 
 
 
 We believe that different perspectives drive innovation, strengthen our culture, and help us create safer and smarter workplaces for everyone.
 
 
 
 
 If you require any adjustments during the recruitment process, please let us know and we will be happy to support you.
 
 
</div>

Key Account Manager

OREDATA

<div>
 
 OREDATA is a Digital Transformation &amp; IT Consulting firm with 10+ years of proven expertise and hundreds of successfully implemented projects across the EMEA region. When you join the OREDATA team, you'll be working hand-in-hand with experts focused on tackling digital, operational, analytical &amp; data science challenges with the greatest impact. We foster collaboration with proximity, an agile and autonomous approach and best practices and guiding principles.
 
 
 Read more: https://medium.com/@oredata-engineering
 
 
 
 Responsibilities
 
 
 <ul>
 <li>
 Managing a portfolio of high-value clients with a consultative, partnership-oriented approach
 </li>
 <li>
 Building trust-based relationships and acting as the strategic advisor to stakeholders
 </li>
 <li>
 Manage the sales cycle from opportunity to proposal creation to negotiation and closing
 </li>
 <li>
 Understand client requirements, propose suitable solutions, and build long-term relationships
 </li>
 <li>
 Understanding client goals and aligning solutions to support their success
 </li>
 <li>
 Coordinating with internal teams to deliver service excellence and resolve issues proactively
 </li>
 <li>
 Work closely with Business Development Representatives (BDRs) and Customer Success Managers (CSMs) for best of breed customer experience
 </li>
 <li>
 Stay up-to-date with Cloud and Licensing market trends and incorporate them into sales strategies
 </li>
 <li>
 Leading quarterly business reviews, performance reports, and upsell/renewal conversations
 </li>
 <li>
 Identifying and executing account growth opportunities
 
 </li>
 </ul>
 
 Requirements
 
 <ul>
 <li>
 Minimum 10 years of experience in Cloud (AWS, Azure, Google Cloud) and Licensing solutions
 </li>
 <li>
 Proven expertise in enterprise sales with strong B2B experience
 </li>
 <li>
 Excellent communication and negotiation skills, with a strong ability to acquire new clients
 </li>
 <li>
 Experience in evaluating sales opportunities, preparing proposals, and managing contract processes
 </li>
 <li>
 Excellent communication and negotiation skills, with a strong ability to acquire new clients
 </li>
 <li>
 Ability to analyze market dynamics and develop strategic sales approaches
 </li>
 <li>
 Results-driven and goal-oriented mindset
 </li>
 <li>
 Problem-solving mindset and ability to adapt to a fast-paced environment
 </li>
 <li>
 Advanced in English
 
 </li>
 </ul>
 
 
 Required Technical Skills and Experience
 
 
 
 Technical competence is essential not for coding, but for translating technical challenges into quantifiable business outcomes for C-level buyers.
 
 
 Strategic Solution Competence: The ability to articulate the business value and competitive advantage of Data, Artificial Intelligence (AI), and Cloud (GCP) solutions to C-level executives. Critical competence includes understanding core architectural concepts and transforming a customer's technical challenges into a clear quantification of the financial return on investment (ROI) delivered by Oredata Services.
 
 
 Qualification Framework Expertise: Proven, hands-on experience utilizing the MEDDIC methodology for sales qualification and accurate revenue forecasting.
 
 
 CRM and Pipeline Discipline: Meticulous maintenance of pipeline data within the CRM (Salesforce prefarably) , ensuring that all deal stages are backed by verified buyer evidence (e.g., defined Metrics, confirmed Economic Buyer) .
 
 
 Competitive Intelligence: Proficiency in utilizing competitive analysis and internal battle cards to differentiate Oredata's Services against competing solutions or internal customer initiatives.
 
 
 Required Soft Skills and Behavioral Traits
 
 
 Consultative Selling Mastery: Exceptional ability to conduct comprehensive discovery (leveraging SPIN techniques) to identify and amplify the customer's core business pain points .
 
 
 Executive Presence: Confidence and credibility to engage with and challenge senior executives (CFOs, CTOs) to drive high-impact, strategic decisions.
 
 
 Goal Orientation: Innate drive, optimism, and resilience required to navigate long B2B sales cycles and consistently achieve new logo revenue quotas.
 
 
 Team Collaboration: Proven ability to work seamlessly with BDRs (for pipeline quality) and CSMs (for post-sale value realization).
 
 
 
 Get to know us
 
 
 
 If you want to know more about us and what we do, then visit our website: www.oredata.com
 
 
 
 Why Oredata?
 
 
 <ul>
 <li>
 Remote working and flexible time off
 </li>
 <li>
 Opportunity to get company paid Professional Certificates (Google Cloud Platform, Confluent Kafka, etc)
 </li>
 <li>
 Access to Online Training Platforms (Udemy, Praktika ,Pluralsight, A Cloud Guru, Coursera, etc.)
 </li>
 <li>
 Opportunity to work on international projects
 </li>
 <li>
 Private Health Insurance
 </li>
 <li>
 Birthday Leave Policy
 </li>
 <li>
 Dynamic work ecosystem where you can take initiative and responsibility
 </li>
 <li>
 Open communication, flexibility and start-up spirit
 </li>
 <li>
 Learning &amp; Development opportunities for both personal and professional growth
 
 </li>
 </ul>
 
 
 Ki&scedil;isel verileriniz i&scedil;e al&inodot;m s&uuml;recinin y&uuml;r&uuml;t&uuml;lebilmesi amac&inodot;yla veri sorumlusu s&inodot;fat&inodot;yla &scedil;irketimiz Oredata Yaz&inodot;l&inodot;m A.&Scedil;. taraf&inodot;ndan i&scedil;lenecektir.
 
 Ki&scedil;isel verilerinizin i&scedil;lenmesi ve haklar&inodot;n&inodot;zla ilgili detayl&inodot; bilgiye https://oredata.com/personal-data-protection-policy/ ba&gbreve;lant&inodot;s&inodot; &uuml;zerinden ula&scedil;abilirsiniz.
 
</div>

Account Executive

Etiya

<div>
 
 We are a community of innovators, dreamers, and doers. We welcome likeminded teamplayers to #ExceedEveryday with us!
 
 
 
 
 
 
 WHO ARE WE?
 
 
 
 
 
 
 We are a global software company with more than 1600 employees in 3 continents, providing AI-driven digital transformation with our award-winning product portfolio.
 
 
 We have offices and customers in Turkiye, Canada, Ukraine, Netherlands, United States of America, Singapore and United Arab Emirates and have been recognized and awarded by independent organizations worldwide.
 
 
 Etiya has been awarded with the "Great Place to Work Certificate" for four years in a row. And also Etiya has been listed in T&uuml;rkiye&rsquo;s Best Workplaces and various other Great Place to Work lists.
 
 
 
 
 
 
 WHY ETIYA?
 
 
 
 
 
 
 
 Continuous Improvement
 
 
 
 
 
 
 We contribute to the continuous improvement of our people through extensive technical, leadership and soft skill training. We offer a dynamic work environment with a unique opportunity to work across diverse international projects as an organization rapidly growing in 3 continents.
 
 
 
 
 
 
 Innovative Approach
 
 
 
 
 
 
 We offer an innovative work environment by continuous investment in research and development.
 
 
 
 
 
 
 Friendly Atmosphere
 
 
 
 
 
 
 We offer a flat, open, fun and warm work environment for our employees balancing our commitment to customer success with our focus on personal development, interests and passions.
 
 
 
 
 
 
 QUALIFICATIONS WE ARE LOOKING FOR
 
 
 <ul>
 <li>
 BS/MS in Computer, Electrical and Electronics Engineering, Mathematical Engineering, or Industrial Engineering
 </li>
 <li>
 Understanding of the company portfolio of products, software, and services and how these fit into solution domain specialization.
 </li>
 <li>
 Experience in the Finance and large enterprises is a big plus.
 </li>
 <li>
 With a minimum of 5+ years of experience from ICT/Telecom industry will be plus
 </li>
 <li>
 Experience in Finance, and Public Sectors will be plus.
 </li>
 <li>
 A customer service-oriented mindset
 </li>
 <li>
 Experience working with enterprise customers.
 </li>
 <li>
 Excellent written and verbal communication skills of Turkish and English. (any other languages will be plus)
 </li>
 <li>
 The ideal candidate is an IT passionate with a strong understanding of BSS &ndash; Business Support Systems products and processes, IT Services and the IT industry trends (Digital Transformation, Cloud, IoT).
 </li>
 <li>
 Demonstrates excellent verbal and written communication skills needs analysis, positioning, business justification, and deal closing techniques.
 </li>
 <li>
 Ability to persuade others through face-to-face discussions, presentations, conventions, and written communication.
 </li>
 <li>
 Advanced knowledge on End-to-End Architecture
 </li>
 <li>
 Proficiency in Business Processes
 </li>
 <li>
 Knowledge of solutions from e2e perspective within the different CX domains.
 </li>
 <li>
 Broad knowledge of TM Forum standards and its frameworks
 </li>
 <li>
 Change management and transformation skills.
 </li>
 <li>
 Project Management Skills with an understanding of the software development methodology/delivery cycle in an agile way.
 </li>
 </ul>
 
 
 
 
 
 JOB DESCRIPTION
 
 
 
 
 
 
 
 As a Summary:
 
 
 
 
 
 
 Pre-sales Manager will drive the assigned pre-sales activities of Etiya&rsquo;s Products and complete the Solution Portfolio Domain by supporting the Sales Organization within Turkey securing that ETIYA is perceived as a preferred partner during the pre-sales engagement cycle. Work on a strategic level identifying and qualifying the leads/opportunities as well as taking the role of being the SPoC for the direct client engagements, 3PP partners, and/or through the RFXs.
 
 
 
 
 <ul>
 <li>
 Active contributor to leads generation, sales opportunity qualification process and increase the maturity of the sales funnel.
 </li>
 <li>
 Main responsible being the SpoC for producing the deliverables of RFI/ RFPs and lead responses during the Bid Management Process, forming and leading a cross-functional support teams within the sales cycle.
 </li>
 <li>
 Support the Sales Team with customer-facing technical/functional pre-sales assistance being the trusted technical advisor and consultant.
 </li>
 <li>
 Preparing sales presentations with service offerings, case studies, and proof points.
 </li>
 <li>
 Conferring with customers, prospects, and salespeople to collect requirements.
 </li>
 <li>
 Driving the solution and technical parts of its areas of expertise in the customer offers.
 </li>
 <li>
 Act as a technical liaison between customers, salespeople, Product Managers/Owners, and all the solution teams (Infrastructure, security, network, legal, etc) integrated and vertically specific solutions.
 </li>
 <li>
 Development and delivery of high-quality product/solution presentations as well as building custom demonstrations to clients
 </li>
 <li>
 Participating in and leading Proof of Concept (PoC) engagements
 </li>
 <li>
 Conveying customers/market requirements to the Product Management and influencing the Products&rsquo; Roadmap life-cycle
 </li>
 <li>
 Contribute to business case development and present business case argumentation to clients.
 </li>
 <li>
 Provide assistance to Marketing Team, supporting Marketing Events
 </li>
 <li>
 Staying current on competitive analyses and understanding differentiators between our company and its competitors
 </li>
 <li>
 Responsible from post-sales transition and handing over new projects to the delivery team as well as coordinating with product management on any new features, changes or enhancements in relation.
 </li>
 </ul>
 
 
 
 
 
 INTERESTED?
 
 
 
 
 
 
 If you are interested in working with us, we are waiting for your application! For information about recruitment processes and what awaits you at Etiya, you can review our candidate experience guide from the link. [https://www.etiya.com/file/3a2b9678-cdcf-4b17-bc46-616fa1fe8dd7/Etiya_Aday_Rehberi_TR.pdf]
 
 
 
 
 
 Applications will be reviewed and will be kept strictly confidential.
 
 
 You can find information about the processing of your personal data within the scope of privacy regulations such as PDPL and GDPR from the privacy policies on our website https://www.etiya.com/privacy
 
</div>

Presales Manager

Explore 1399+ International customer support advisor in R D Bus Jobs In Istanbul Turkey this December. Find roles across top companies and apply now to boost your career.

1399 international customer support advisor jobs IN R D Bus Jobs In Istanbul Turkey

International Customer Support Advisor

International Customer Support Advisor

Customer Service Advisor (Arabic & French)

Solution Advisor Associate - SAP Academy for Customer Success - Türkiye

Key Account Manager

Account Executive

Presales Manager