customer support rep

Comtanix

Customer Support RepresentativePlease read thoroughly before you apply.Location: Bahria Town, Phase 8, Rawalpindi Timing: 7 PM - 4 AMComtanix is a fast-growing BPO (NOT a call center) situated in Bahria Phase 8, Rawalpindi. Currently we are looking for experienced individuals for the post of &lsquo;&rsquo;Customer Support Representative&rsquo;&rsquo; with great verbal and written communication skills.Responsibilities Include:<ul><li>Interact with prospective customers across the USA via outbound phone calls, and emails to grow and maintain existing business.</li><li>Pro-actively hunt for new opportunities within the assigned territories/accounts</li><li>Maintain a well-developed pipeline of prospects</li><li>Develop strong, ongoing relationships with prospects and customers</li><li>Regularly connect with the customers and the suppliers via phone/email for profitable relations</li><li>Work with the technology partners on price quotations as per the customer requisitions</li><li>Track all sales activities in the CRM system and keep current by updating account information regularly</li><li>Achieve quarterly sales target</li><li>Weekly reporting to the Sales manager and supervisor.</li></ul>SkillsMS Office, Fluent in English, Knowledge Of CRM System, Writing Skills, B2B Business Development, OutlookJob Type: Full-timePay: Rs50,000.00 - Rs80,000.00 per monthWork Location: In person

Customer Support Rep

Please Read Thoroughly before you apply:Location: Bahria Town, Phase 8, RawalpindiTimings: 7 PM &ndash; 4 AMJob DescriptionComtanix is a fast-growing BPO (NOT a call center) situated in Bahria Phase 8, Rawalpindi. Currently we are looking for Amazon Pricing Analyst/E-Commerce Sales Rep.Who we are looking for:We are looking for an eager individual experienced in Amazon Pricing Analyst with excellent English Communication skills and proactive personality for our Company. As an Amazon Pricing Analyst, you will be responsible for monitoring, analyzing, and optimizing pricing strategies for various products sold on the Amazon.Job Responsibilities:&middot; You should have moderate knowledge of e-Commerce platforms (Amazon, Woo Commerce, e-Bay, Walmart Stores etc).&middot; Excellent with competitor analysis.&middot; Must have a good understanding of tools related to Amazon (Keepa, Jungle scout, helium 10).&middot; Deep understanding of B2B E-Commerce sales and operation and must be able to think strategically and perform day-to-day account management.&middot; Reach out to customers for reviews or notify them for issues with order fulfillment.&middot; Monitor order fulfillment and follow up till successful delivery.&middot; Ensure compliance with pricing policies, guidelines, and legal requirements.&middot; Should be able to formulate pricing strategy for assigned listings to maximize sales and profits.&middot; Monitor and analyze competitor pricing strategies, promotions, and market dynamics.Requirements:&middot; Bachelor's Degree in related fields.&middot; Good English communication skills&middot; Must have experience of MS Excel formulas&middot; Ability to work in Night Shift&middot; Having 1 &ndash; 2 years of experience in Relevant FieldJob Type: Full-timePay: Rs60,000.00 - Rs80,000.00 per monthWork Location: In person

E-Commerce Sales Rep

Tweety Four 7

Hiring: Customer Success Associate (Female Only) &ndash; Onsite | RawalpindiLocation: Bahria Town, Rawalpindi (Onsite) Shift: Night Shift (US / AUS Time Zones) Employment Type: Full-Time Open Positions: 7 Salary: PKR 100,000 &ndash; 150,000We are actively hiring Customer Success Associates (Female Candidates Only) to join our growing Customer Success team. This role is ideal for candidates who are passionate about client communication, relationship management, and service excellence, and are eager to work with international clients in a professional, growth-oriented environment.Key Responsibilities<ul><li>Support the Customer Success team in day-to-day communication with clients</li><li>Understand client requirements and assist in delivering timely solutions</li><li>Coordinate with Engineering, Support, and Operations teams to resolve client concerns</li><li>Assist in tracking and reporting client satisfaction, engagement, and retention metrics</li><li>Participate in client onboarding and training sessions</li><li>Maintain accurate client records in CRM systems</li><li>Document client feedback and support continuous service improvement</li><li>Learn and apply best practices for customer relationship management</li></ul>Job Requirements<ul><li>Bachelors degree in Business, Marketing, Communications, or a related field</li><li>Up to 1 year of experience in a client-facing, customer support, or service role (fresh graduates encouraged to apply)</li><li>Excellent verbal and written English communication skills</li><li>Basic familiarity with CRM systems (Salesforce, HubSpot, or similar) is a plus</li><li>Strong interpersonal skills with a positive attitude and eagerness to learn</li><li>Ability to work night shifts:</li><li>US Time Zone: 6:00 PM &ndash; 3:00 AM</li><li>AUS Time Zone: 3:00 AM &ndash; 12:00 PM</li><li>Female candidates only</li></ul>Compensation &amp; Benefits<ul><li>Competitive salary: PKR 100,000 &ndash; 150,000</li><li>10 Paid Time Off (PTO) days annually</li><li>Free pick &amp; drop transportation provided by the company</li><li>Structured career growth plan</li><li>Supportive and collaborative work environment</li><li>Exposure to international clients and global best practices</li></ul>Why Join Us?<ul><li>Work onsite in a professional office environment</li><li>Gain hands-on experience in Customer Success &amp; Client Management</li><li>Clear growth path within the organization</li><li>Be part of a company that values learning, collaboration, and performance</li></ul>Apply NowIf youre a motivated individual with strong communication skills and a passion for customer success, wed love to hear from you.Apply today and take the next step in your career!Customer Success Associate, Customer Support Executive, Client Success, CRM, Night Shift Jobs for Females, Bahria Town Rawalpindi Jobs, Onsite Jobs for Women, International Clients, Customer Relationship Management, Fresh Graduates JobsJob Type: Full-timePay: Rs100,000.00 - Rs150,000.00 per monthWork Location: In person

Customer Success Associate (Female)

WEBDOC Medical Complex Kahuta

Department: Customer Experience / OperationsEmployment Type: Full-Time / Shift-Based (24/7 or Extended Business Hours)Role OverviewThe CX Customer Care Representative is responsible for delivering seamless, accurate, and empathetic support across voice calls and digital chat channels. The role focuses on resolving customer queries, servicing policies, supporting claims, and ensuring high customer satisfaction while meeting strict TATs, SLAs, and compliance standards.Key Responsibilities1. Customer Support (Calls &amp; Chats)&middot; Handle inbound and outbound customer interactions via phone calls, live chat, email, and messaging platforms.&middot; Provide prompt, accurate, and professional assistance to customers across all digital touchpoints.&middot; Maintain consistent service quality across both voice and non-voice channels.2. Policy Servicing &amp; Account Management&middot; Assist customers with:o Policy issuance, renewals, endorsements, and cancellationso Coverage details, benefits, exclusions, and premium explanationso Policy documents, digital downloads, and account access&middot; Guide customers through self-service tools and digital platforms.3. Claims Support &amp; Coordination&middot; Support customers with:o Claims intimation and digital claim submissiono Claims status updates and TAT expectationso Document requirements and uploads&middot; Coordinate with internal claims teams to ensure timely resolution and customer communication.4. Complaint Handling &amp; Resolution&middot; Log, track, and resolve customer complaints within defined TATs and regulatory guidelines.&middot; Provide timely callbacks and follow-ups as required.&middot; Escalate unresolved or complex issues to appropriate teams while keeping customers informed.&middot; Ensure complaint resolutions comply with internal policies and regulatory standards.5. Digital Experience Enablement&middot; Educate customers on using digital channels such as mobile apps, customer portals, and chatbots.&middot; Promote paperless processes and self-service options to improve efficiency and customer convenience.&middot; Capture customer feedback to help improve digital journeys and CX processes.6. Compliance &amp; Data Security&middot; Adhere to insurance regulations, company policies, and customer data protection standards.&middot; Follow KYC, AML, and verification processes during customer interactions.&middot; Ensure accurate documentation and call/chat logging for audit and quality purposes.7. Performance &amp; Quality Management&middot; Meet and exceed KPIs including:o Average Handling Timeo First Contact Resolutiono Customer Satisfactiono Quality scores and productivity metrics&middot; Participate in quality audits, coaching sessions, and ongoing training programs.8. Documentation &amp; CRM Management&middot; Accurately record customer interactions, complaints, and resolutions in the CRM system.&middot; Maintain detailed call and chat notes for future reference and compliance.&middot; Update case statuses and ensure proper closure within SLAs.Required Skills &amp; Competencies<ul><li>Communication &amp; Customer Skills</li></ul>&middot; Excellent verbal and written communication skills. ( English &amp; Urdu )&middot; Strong empathy, active listening, and problem-solving abilities.&middot; Ability to handle difficult conversations calmly and professionally.<ul><li>Technical &amp; Digital Skills</li></ul>&middot; Comfortable working with CRM systems, chat tools, and digital insurance platforms.&middot; Fast and accurate typing skills for chat-based interactions.&middot; Basic understanding of insurance products (life, health, motor, or general insurance preferred).<ul><li>Behavioural Competencies</li></ul>&middot; Customer-first mindset with strong attention to detail.&middot; Ability to work in a fast-paced, target-driven environment.&middot; Willingness to work in shifts, including weekends and holidays if required.Qualifications &amp; Experience&middot; Bachelor&rsquo;s degree in any discipline (preferred).&middot; 1&ndash;3 years of experience in customer service, preferably in insurance, fintech, or digital services.&middot; Freshers with strong communication skills may be considered.Key Performance Indicators (KPIs)&middot; CSAT / NPS&middot; FCR&middot; AHT&middot; Adherence to TAT and SLAs&middot; Quality audit scores&middot; Complaint closure rateJob Location: WEBDOC Head Office, Bahria Town Phase 7, IslamabadJob Type: Full-timePay: From Rs40,000.00 per monthApplication Question(s):<ul><li>Will you be able to reliably commute to Bahria Town Phase 7, Rawalpindi for this job?</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Work Location: In person

Customer Experience (CX) / Customer Care Representative

Hiring: Client Success Specialist (Female Only) &ndash; Onsite | RawalpindiLocation: Bahria Town, Rawalpindi (Onsite) Shift: Night Shift (US &amp; Australia Time Zones) Employment Type: Full-Time Number of Vacancies: 7 Salary Range: PKR 100,000 &ndash; PKR 150,000We are hiring a Client Success Specialist (Female Candidates Only) to join our growing Client Success team. This role is ideal for candidates with strong communication skills who are passionate about client relationship management, customer experience, and working with international clients in a professional onsite environment.About the RoleAs a Client Success Specialist, you will act as a primary point of contact for clients, ensuring satisfaction, retention, and long-term success. You will work closely with internal teams to support onboarding, manage ongoing communication, resolve issues, and improve overall service delivery while maintaining accurate CRM records.Fresh graduates and candidates with up to 1 year of experience in customer success, customer support, or client-facing roles are encouraged to apply.Key Responsibilities<ul><li>Manage day-to-day communication with clients via email, calls, and CRM platforms</li><li>Understand client requirements and ensure timely delivery of solutions</li><li>Coordinate with Engineering, Support, and Operations teams to address client needs</li><li>Assist in tracking and reporting client satisfaction, engagement, and retention metrics</li><li>Support client onboarding and training sessions to ensure a smooth experience</li><li>Maintain accurate client data and documentation in CRM systems</li><li>Record client feedback and support continuous service improvements</li><li>Learn and apply best practices in client relationship management and service excellence</li></ul>Job Requirements<ul><li>Bachelor&rsquo;s degree in Business, Marketing, Communications, or a related field</li><li>Up to 1 year of experience in a client-facing, customer success, or support role</li><li>Excellent verbal and written communication skills in English</li><li>Basic familiarity with CRM systems such as Salesforce or HubSpot is an advantage</li><li>Positive attitude, eagerness to learn, and strong interpersonal skills</li><li>Willingness to work night shifts:</li><li>US Time Zone: 6:00 PM &ndash; 3:00 AM</li><li>Australia Time Zone: 3:00 AM &ndash; 12:00 PM</li><li>Female candidates only</li></ul>Compensation and Benefits<ul><li>Competitive salary between PKR 100,000 and PKR 150,000</li><li>10 paid time off (PTO) days annually</li><li>Free pick and drop transportation provided by the company</li><li>Structured career growth and development plan</li><li>Supportive and collaborative work environment</li><li>Exposure to international clients and global best practices</li></ul>Why Join Us<ul><li>Professional onsite work environment in Bahria Town, Rawalpindi</li><li>Clear growth path within Client Success and Account Management</li><li>Opportunity to build a long-term career in customer and client success</li><li>Work with international clients and structured processes</li></ul>Apply NowIf you are passionate about delivering excellent client experiences and want to grow your career as a Client Success Specialist, we encourage you to apply today.~Client Success Specialist, Customer Success Jobs, Client Support Specialist, Customer Experience Jobs, CRM Jobs, Night Shift Jobs for Females, Bahria Town Rawalpindi Jobs, Onsite Jobs for Women, International Client Support, Customer Relationship ManagementJob Type: Full-timePay: Rs100,000.00 - Rs150,000.00 per monthAbility to commute/relocate:<ul><li>Rawalpindi: Reliably commute or planning to relocate before starting work (Required)</li></ul>Work Location: In person

Client Success Specialist (Female)

Cloud Rexpo Pvt. Ltd.

Job Title: Customer Support Executive &ndash; AI Tools, Automation &amp; Lang Chain Location: Bahria Phase 7 Job Type: Full-Time Working Hours: Rotational Shifts (24/7 Support)Job OverviewWe are hiring Customer Support Executives with strong hands-on experience in AI tools, automation workflows, and Lang Chain-based implementations. The ideal candidate will support users of our AI-driven platforms, troubleshoot AI-related issues, and ensure smooth adoption of AI solutions. This role requires practical exposure to AI workflows and the ability to guide customers through real-world AI use cases.Key Responsibilities<ul><li>Provide 24/7 customer support via chat, email, and phone (rotational shifts).</li><li>Resolve customer queries related to AI tools, Lang Chain workflows, automation setups, and product features.</li><li>Assist users in configuring prompts, chains, agents, memory, and integrations.</li><li>Troubleshoot AI model responses, LangChain pipelines, API issues, and system behavior.</li><li>Document all support interactions and maintain structured support logs.</li><li>Collaborate with product and technical teams to enhance AI usability and performance.</li><li>Identify recurring issues and recommend data-driven improvements.</li><li>Maintain clear, professional, and supportive communication with users.</li></ul>Requirements<ul><li>Bachelor&rsquo;s degree in Computer Science, Data Science, Business, or a related field.</li><li>Practical working knowledge of AI tools (e.g., ChatGPT, AI builders, automation tools).</li><li>Working knowledge of Lang Chain, including chains, agents, memory, and tool integrations.</li><li>Prior experience in AI or SaaS customer support is strongly preferred.</li><li>Understanding of prompts, workflows, API calls, and troubleshooting techniques.</li><li>Strong communication, analytical, and problem-solving skills.</li><li>Willingness to work rotational shifts, including nights and weekends.</li><li>Customer-first mindset with the ability to explain technical concepts simply.</li></ul>Preferred Skills<ul><li>Experience with Zapier, Make.com, RPA tools, or AI automation platforms.</li><li>Familiarity with CRM and ticketing tools such as Zendesk, Fresh desk, or Intercom.</li><li>Exposure to LLM orchestration, prompt optimization, and retrieval-based workflows (RAG).</li><li>Multilingual communication skills.</li><li>Ability to test, evaluate, and improve AI and Lang Chain-driven responses.</li></ul>What We Offer<ul><li>Hands-on experience with advanced AI and Lang Chain-based systems.</li><li>Collaborative and innovation-driven work environment.</li><li>Career growth in the AI, automation, and LLM ecosystem.</li><li>Competitive compensation based on experience.</li></ul>Job Type: Full-timePay: Rs50,000.00 - Rs80,000.00 per monthApplication Question(s):<ul><li>Are you comfortable travelling to Bahria Phase 7?</li><li>Do you Have experience in AI Tools,Automation and Lang chain?</li><li>Do you have Excellent English communication skills?</li></ul>Work Location: In person

Technical Customer Support (AI)

Pure Aqua Trading w.l.l

We are hiring a motivated and customer-oriented Sales Executive to handle customer communication, support sales activities, and coordinate daily operations with our technical team. The ideal candidate should be well-organized, confident in dealing with customers, and experienced in online sales support.Job Responsibilities:<ul><li>Handle incoming and outgoing calls with Bahrain-based customers</li><li>Manage WhatsApp calls and customer messages professionally</li><li>Operate ERP system including:</li><li>Invoices</li><li>Job cards</li><li>Quotations</li><li>Receipts</li><li>Manage Annual Maintenance Contracts (AMC)</li><li>Create daily work schedules and coordinate with field technicians</li><li>Follow up with existing clients and connect with new leads</li><li>Respond to online inquiries and convert leads into sales</li><li>Handle customer complaints and resolve issues efficiently</li><li>Track job progress and maintain activity records</li></ul>Requirements:<ul><li>Previous experience in customer support or online sales</li><li>Good communication skills (English required)</li><li>Ability to multitask and manage daily schedules</li><li>Basic understanding of ERP or CRM systems</li><li>Strong coordination, follow-up, and problem-solving abilities</li></ul>Skills &amp; Abilities:<ul><li>Customer-oriented approach</li><li>Strong sales and negotiation skills</li><li>Good time management</li><li>Ability to work under pressure</li><li>Team coordination and reporting skills</li></ul>How to Apply:Please include the following in your application:<ul><li>Notice period / availability to join</li><li>Preferred interview timing</li></ul>Job Type: Full-timePay: Up to Rs40,000.00 per monthApplication Question(s):<ul><li>How do you Achieve Monthly Sales Target? What if you miss your target to achieve sales what's the best practices you will implement?</li></ul>Experience:<ul><li>Sales: 1 year (Preferred)</li></ul>Location:<ul><li>Rawalpindi Satellite Town (Required)</li></ul>Work Location: In person

Sales Exceutive

Explore 207+ Customer support rep in Rawalpindi Pakistan this January. Find roles across top companies and apply now to boost your career.