Technical Customer Support (AI)

Job Title: Customer Support Executive – AI Tools, Automation & Lang Chain
Location: Bahria Phase 7
Job Type: Full-Time
Working Hours: Rotational Shifts (24/7 Support)

Job Overview

We are hiring Customer Support Executives with strong hands-on experience in AI tools, automation workflows, and Lang Chain-based implementations. The ideal candidate will support users of our AI-driven platforms, troubleshoot AI-related issues, and ensure smooth adoption of AI solutions. This role requires practical exposure to AI workflows and the ability to guide customers through real-world AI use cases.

Key Responsibilities

• Provide 24/7 customer support via chat, email, and phone (rotational shifts).
• Resolve customer queries related to AI tools, Lang Chain workflows, automation setups, and product features.
• Assist users in configuring prompts, chains, agents, memory, and integrations.
• Troubleshoot AI model responses, LangChain pipelines, API issues, and system behavior.
• Document all support interactions and maintain structured support logs.
• Collaborate with product and technical teams to enhance AI usability and performance.
• Identify recurring issues and recommend data-driven improvements.
• Maintain clear, professional, and supportive communication with users.

Requirements

• Bachelor’s degree in Computer Science, Data Science, Business, or a related field.
• Practical working knowledge of AI tools (e.g., ChatGPT, AI builders, automation tools).
• Working knowledge of Lang Chain, including chains, agents, memory, and tool integrations.
• Prior experience in AI or SaaS customer support is strongly preferred.
• Understanding of prompts, workflows, API calls, and troubleshooting techniques.
• Strong communication, analytical, and problem-solving skills.
• Willingness to work rotational shifts, including nights and weekends.
• Customer-first mindset with the ability to explain technical concepts simply.

Preferred Skills

• Experience with Zapier, Make.com, RPA tools, or AI automation platforms.
• Familiarity with CRM and ticketing tools such as Zendesk, Fresh desk, or Intercom.
• Exposure to LLM orchestration, prompt optimization, and retrieval-based workflows (RAG).
• Multilingual communication skills.
• Ability to test, evaluate, and improve AI and Lang Chain-driven responses.

What We Offer

• Hands-on experience with advanced AI and Lang Chain-based systems.
• Collaborative and innovation-driven work environment.
• Career growth in the AI, automation, and LLM ecosystem.
• Competitive compensation based on experience.

Job Type: Full-time

Pay: Rs50,000.00 - Rs80,000.00 per month

Application Question(s):

• Are you comfortable travelling to Bahria Phase 7?
• Do you Have experience in AI Tools,Automation and Lang chain?
• Do you have Excellent English communication skills?

Work Location: In person