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customer support solutions engineer-2 Jobs in Al Khobar

customer support solutions engineer-2

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customer support solutions engineer 2

GE Vernova

<div><div><div>The Grid Automation Customer Support Center of Excellence (CoE) is responsible for the overall after sales support process and function at GA level and the global center of excellence team at PL level, to develop best practices on Customer Support, and lead the Product Lines to achieve strategic objectives defined for GA business.<br>
The Customer Support Solutions Lead Engineer provides support to GA regional units to design, promote and execute a differentiated offer and solve after sales issues for all GA Solutions portfolio in Transmission, Distribution, and Industry segments. He/She collaborates with the Regions, Global Supply Chain, Quality, Product Management and R&amp;D teams as required to solve customer requests and define best practices for 1st class customer support.<p></p><h1 class="jobSectionHeader"><b>
Job Description</b></h1><p><b>
Essential Responsibilities</b></p><p></p><p><br>
The Customer Support Solutions Engineer is responsible to support GA (Grid Automation) regions on the following topics:</p><ul><li>
 Design of solutions for Substation control, Protection and Monitoring for innovative projects, identification of the conformity of standard solutions with customer requirements, and of the possible specific developments and customization of Saudi Arabia product portfolio</li><li>
Design of demonstrators (Proof of Concept) for qualification purpose, promotion, or within the execution of customer projects</li><li>
Differentiate GA (Grid Automation) offer and bring the most attractive offering to customer needs in term of total cost of ownership, flexibility (adaptability to electrical network operations and maintenance), performances, and life cycle management.</li><li>
Define engineering strategy, for the design of the system architecture regarding interfaces with the primary equipment, communication with IEDs and SCADA, arrangement and setting of the physical and logical communication network, redundancies of all the critical features, optimization of system functions for protection, control, maintenance, data modeling.</li><li>
Audit the project basic and detailed design from regional teams on critical projects at global or regional level, audit of architectures, data bases, validation plans, ...</li><li>
Consolidation of application libraries with customer use cases and design templates to be shared with GA (Grid Automation) Sales, Tendering, Operations, and GA (Grid Automation) partners in the regions. They will include architectures with corresponding use cases, templates of design documents, data base templates for electrical and graphical data, &hellip;</li><li>
Coaching and expertise development of the regional teams so that they can deliver innovative projects fitting with customer expectations.</li><li>
Site investigations, lead of taskforces on strategic projects</li></ul><p></p><p><br>
His/her missions cover the complete GA (Grid Automation) PAC portfolio of products and solutions:</p><ul><li>
Distributed and digital control system DS Agile, including C264 BCU, AView HMI, ethernet switches, RTU platforms iBox, D20, D25, D400, G500&hellip;</li><li>
Engineering and maintenance tools, Cyber Security solutions and services</li><li>
Applications of electrical network management.</li></ul><p></p><p><b><br>
Reporting : </b>Solutions L3 support Leader</p><p></p><p><b><br>
Qualifications/Requirements</b></p><ul><li>
Bachelor&rsquo;s degree from an accredited university or college and/or equivalent knowledge/experience in Electrical Engineering</li><li>
Very strong experience of leading technical project execution in grid automation portfolios</li><li>
Good knowledge of Power System and Substation Control.</li><li>
Excellent written/oral communication and interpersonal skills, customer focused.</li><li>
Strong experience with computer technology, protection and control system design, validation, commissioning, cyber security, communication protocols as IEC61850, IEC 103, Modbus, DNP3.0, TCP/IP, Ethernet</li><li>
Strong analytical skills with ability to identify and explain critical issues.</li><li>
Must be able to handle multiple projects simultaneously within stringent time constraints, requires discretion and independent judgment, and the ability to maintain a good working relationship with all co-workers, stakeholders, and clients.</li><li>
Willingness and ability to travel 25% of the time.</li><li>
English (written/spoken) mandatory for the position.</li><li><i>
The legal right to work in KSA without company sponsorship or time restriction.</i></li></ul><p></p><p><b><br>
Desired Characteristics</b></p><ul><li>
Good knowledge of Protection Applications for Transmission, Generation, and Industry segments.</li><li>
Familiarity with product Quality metrics, MTBF, FMEA/HAZOP, cybersecurity, and functional safety.</li></ul><p></p><h1 class="jobSectionHeader"><b>
Additional Information</b></h1><div><div><div><div><div><div><div><p><b>
Relocation Assistance Provided: </b>No</p></div></div></div></div></div></div></div></div></div></div><p></p>

Customer Support Solutions Engineer-2

Saleh & Abdulaziz Abahsain Co.,Ltd.

<div>
 <p>
  We&rsquo;re looking for a results-driven
  <strong>
   Sales Engineer/ Specialist
  </strong>
  to join our team.
 </p>
 <p>
  This role bridges technical expertise and sales strategy, ideal for someone who understands client needs, translates them into smart technical solutions, and closes deals with confidence.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Positions Available:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   <strong>
    Welding Background
   </strong>
   <em>
    (Jeddah) (Riyadh) (Jubail) (Dammam)
   </em>
  </li>
  <li>
   <strong>
    Heavy Equipment Background
   </strong>
   <em>
    (Riyadh) (Jeddah)
   </em>
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Responsibilities:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Understand customer requirements and provide tailored technical solutions
  </li>
  <li>
   Support the sales team with product demos, presentations, and proposal development
  </li>
  <li>
   Prepare and deliver technical offers in response to client needs
  </li>
  <li>
   Build and maintain strong relationships with clients and key stakeholders
  </li>
  <li>
   Collaborate with engineering and product teams to align solutions with customer feedback
  </li>
  <li>
   Assist in post-sales support and ensure customer satisfaction
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Qualifications:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Bachelor&rsquo;s degree in Engineering or a related field
  </li>
  <li>
   2+ years of experience in technical sales or pre-sales engineering
  </li>
  <li>
   Strong communication and presentation skills
  </li>
  <li>
   Ability to understand technical concepts and explain them clearly to non-technical audiences
  </li>
  <li>
   Proactive, detail-oriented, and target-driven
  </li>
 </ul>
 <p>
 </p>
</div>


Sales Engineer

Apt Resources Pvt.Ltd.

Apt Resources is looking for a Sales Engineer specializing in Power Generators & Spare Parts to join our client's dynamic team based in Riyadh. Our client is a prominent provider of power generation solutions and spare parts in the region. In this role, you will be responsible for driving sales efforts, providing technical support, and fostering relationships with key customers in the power generation sector.
<br><br>
<b>Key Responsibilities::</b><br>
<ul>
<li>Promote power solutions products to existing and potential customers</li>
<li>Provide technical guidance and recommend suitable solutions based on customer needs</li>
<li>Conduct site visits, collect project requirements, and prepare accurate technical proposals</li>
<li>Develop and maintain strong customer relationships to support long term business</li>
<li>Prepare and deliver technical presentations and product demonstrations</li>
<li>Coordinate with engineering, logistics, and service teams to ensure correct product specifications and smooth delivery</li>
<li>Participate in tenders, prepare BOQs, and support pricing activities</li>
<li>Track ongoing projects, follow up on proposals, and work toward achieving sales targets</li>
<li>Monitor market trends, competitor products, and pricing strategies</li>
<li>Update CRM records and submit periodic sales and activity reports</li>
<li>Participate in exhibitions, client events, and promotional activities</li>
</ul>
<b>Requirements:</b><br>
<ul>
<li>Bachelor's degree in Engineering or a related field.</li>
<li>Minimum 2 to 4 years of technical sales experience, ideally in generators or power solutions</li>
<li>Strong understanding of power products, gensets, and related systems</li>
<li>Excellent communication, negotiation, and presentation skills</li>
<li>Customer oriented and able to manage multiple client accounts</li>
<li>Fluency in English</li>
<li>Valid Saudi driving license preferred</li>
</ul>
<b>Benefits:</b><br>
As per market standards

Sales Engineer - Power Generators & Spare Parts

Matar Al Baqmi Holding Company

<div><p>Matar Al Baqmi Holding Company, is looking for a dynamic and motivated Sales Engineer to join our team. As a Sales Engineer, your primary responsibility will be to develop and maintain relationships with clients in the Oil &amp; Energy, Industrial Equipment, and Engineering sectors. You will leverage your technical knowledge and sales expertise to promote our diverse range of solutions, including fabrication, engineering, and logistical services.</p><p></p><p><b>
Job Purpose</b></p><p>
The Sales Engineer &ndash; HVAC will be responsible for identifying new business opportunities, managing customer relationships, and promoting HVAC products such as coils, heat exchangers, condensers, evaporators, and related systems. The role requires strong technical knowledge in HVAC systems along with proven sales experience.</p><h3 class="jobSectionHeader"><b>
Key Responsibilities</b></h3><ul>
<li>Generate new sales leads and develop strong relationships with contractors, consultants, OEMs, and end-users.
</li><li>Promote and sell HVAC products (Coils, Heat Exchangers, AHUs, FCUs, DX units, Chillers).
</li><li>Conduct site visits, understand customer requirements, and provide suitable technical solutions.
</li><li>Prepare and present techno-commercial offers, quotations, and product presentations.
</li><li>Achieve monthly, quarterly, and annual sales targets.
</li><li>Coordinate with the engineering and production team for technical clarifications.
</li><li>Monitor ongoing projects and ensure smooth order execution until delivery.
</li><li>Maintain updated knowledge of industry trends, competitor activities, and market prices.
</li><li>Handle after-sales support and ensure customer satisfaction.</li>
</ul><p><b>
Requirements</b></p><h3 class="jobSectionHeader"><b>
Qualifications &amp; Experience</b></h3><ul>
<li>Bachelor&rsquo;s Degree in Mechanical Engineering or equivalent.
</li><li>3&ndash;7 years of experience in HVAC product sales (preferably coils / heat exchangers / AHU components).
</li><li>Strong understanding of refrigeration cycles, coil selection, and HVAC load concepts.
</li><li>Experience working with consultants and contractors in KSA (preferred).
</li><li>Valid Saudi driving license (preferred).</li>
</ul><h3 class="jobSectionHeader"><b>Skills &amp; Competencies</b></h3><ul>
<li>Strong technical knowledge of HVAC systems and components.
</li><li>Excellent negotiation and communication skills.
</li><li>Ability to prepare technical proposals and read mechanical drawings.
</li><li>Target-oriented, self-motivated, and customer-focused.
</li><li>Strong market awareness and relationship-building skills.</li></ul></div>

<div><div><div>Support engineer in the Integration and Testing Engineering team<p></p><h1 class="jobSectionHeader"><b>
Job Description</b></h1><p><b>
What Impact You'll Make:</b></p><h3 class="jobSectionHeader"><b>
Within the Substation Automation Product Line (SA PL) of Grid Automation (GA), the Integration and Testing Engineering team provides support to GA regional units (MENAT and more specifically Saudi Arabia): product and solution delivery to regions, training of project engineering teams in the regions, helpdesk for support, bug fix and customer evolutions.</b></h3><p></p><p><b>
What you'll do:</b></p><h2 class="jobSectionHeader"><b>
The Integration and Testing Engineer will be responsible to support GA regions on the following topics:</b></h2><ul><li><h3 class="jobSectionHeader"><b>
Support to regional teams during projects life from Tender phase to the end of the warranty. The support consists in providing documentations, giving advises and Best Practices during Configuration phase, resolving issues during internal validation and commissioning at site.</b></h3></li><li><h3 class="jobSectionHeader"><b>
Support to the customers during their projects execution. The support consists in providing documentations, immediate containment and driving closure, writing technical reports, failure and root cause analysis</b></h3></li><li><h3 class="jobSectionHeader"><b>
Be ready to travel in case of troubleshooting at site to realize a local support to regional teams, investigate on issues and take traces and report your final issue analysis. Lead of task-forces on strategic projects.</b></h3></li><li><h3 class="jobSectionHeader"><b>
Maintain a qualification platform in factory. Update the platform according to issues to be reproduce or tests to be done on new R&amp;D releases. Inform in case of new equipment needed.</b></h3></li><li><h3 class="jobSectionHeader"><b>
Give tables of compliance for Systems. Advise the regional teams on the use of the best system version on the project. Keep them aware of the Best practice to use the latest available version.</b></h3></li><li><h3 class="jobSectionHeader"><b>
Manage the training preparation such as training slides, training platform setup and training agenda. Give trainings to regional team or R&amp;D according to the training plan. Be ready to travel to give training locally in the SDSU or to the customers. Update training presentations regularly according to the new Products/System evolutions.</b></h3></li><li><h3 class="jobSectionHeader"><b>
Coaching and expertise development of the regional teams so that they can deliver innovative projects fitting with customer expectations.</b></h3></li><li><h3 class="jobSectionHeader"><b>
Site investigations, lead of task-forces on strategic projects.</b></h3></li><li><h3 class="jobSectionHeader"><b>
He/she is in contact with Grid Automation management teams, R&amp;D, Applications et the technical experts in the regions for applications, sales, and project delivery.</b></h3><h3 class="jobSectionHeader"><b>
His/her missions cover the complete SA portfolio of products and solutions:</b></h3></li><li><h3 class="jobSectionHeader"><b>
RTU plateforms iBox, D20, D25, D400, G500, Distributed and digital control system DS Agile, including C264 BCU, aView HMI, ethernet switches, &hellip;</b></h3></li><li><h3 class="jobSectionHeader"><b>
Engineering and maintenance tools, Cyber Security solutions and services</b></h3></li><li><h3 class="jobSectionHeader"><b>
Applications of electrical network management.</b></h3></li></ul><p></p><p><b>
What you'll bring:
</b></p><ul><li>Bachelor&rsquo;s degree from an accredited university or college and/or equivalent knowledge/experience in Electrical Engineering.</li><li>
Minimum 6 experience of leading technical project execution in grid automation portfolios</li><li>
Willingness and ability to travel 25% to 50% of the time. English (written/spoken) mandatory for the position.</li><li>
Strong experience with computer technology, protection and control system design, validation, commissioning, cyber security, communication protocols as IEC61850, IEC 103, Modbus, DNP3.0, TCP/IP, Ethernet</li></ul><p></p><p><b>
Eligibility Requirement</b></p><ul><li>
The legal right to work in KSA without company sponsorship or time restriction.</li></ul><p></p><p><b>
What will make you stand out:</b></p><ul><li>
Good knowledge of Power System and Substation Control &amp; Protection Applications for Transmission, Generation and Industry segments</li><li>
Proven mentoring and coaching abilities, demonstrated ability to motivate &amp; inspire others</li><li>
Demonstrated strategic awareness combined with tactical implementation capability. Strong analytical skills with ability to identify and explain critical issues.</li><li>
Familiarity with product Quality metrics, MTBF, FMEA/HAZOP, cybersecurity and functional safety. /fast works awareness is preferred</li><li>
Be able to work autonomously and to make reporting to management</li><li>
Must be able to handle multiple projects simultaneously within stringent time constraints, requires discretion and independent judgment, and the ability to maintain a good working relationship with all co-workers, stakeholders and clients</li><li>
Excellent written/oral communication and interpersonal skills, customer focused, enthusiastic</li></ul><p></p><h1 class="jobSectionHeader"><b>
Additional Information</b></h1><div><div><div><div><div><div><div><p><b>
Relocation Assistance Provided: </b>No</p></div></div></div></div></div></div></div></div></div></div><p></p>

Senior Lead Systems Engineer

Siemens

<div><div><div><div><div><div><b>Job ID
</b></div><div>486718
</div></div><div><div><b>Posted since
</b></div><div>27-Nov-2025
</div></div><div><div><b>Organization
</b></div><div>Smart Infrastructure
</div></div><div><div><b>Field of work
</b></div><div>Sales
</div></div><div><div><b>Company
</b></div><div>Siemens Ltd.
</div></div><div><div><b>Experience level
</b></div><div>Experienced Professional
</div></div><div><div><b>Job type
</b></div><div>Full-time
</div></div><div><div><b>Work mode
</b></div><div>Office/Site only
</div></div><div><div><b>Employment type
</b></div><div>Permanent
</div></div><div><div><b>Location(s)
</b></div><div><ul><li>Al-Khobar - Ash Sharqiyah - Saudi Arabia
</li></ul></div></div></div></div></div><div><div><div><div><div><p><b>Senior Sales Engineer, Solution Sales (Smart Building Applications) - Saudi Arabia/Al-Khobar</b></p><p></p><p>
Siemens strongly believes in the value of a Digital Portfolio; hence Smart Infrastructure combines Digital Power Distribution and Digital Building Infrastructure technologies. Our Digital Portfolio will enable our customers to enjoy occupant&rsquo;s intuitive buildings which are comfortable, safe, secure and energy efficient.
</p><p></p><p>Smart infrastructure from Siemens intelligently connects energy systems, buildings and industries to adapt and evolve the way we live and work. We work together with customers and partners to build an ecosystem that intuitively responds to the needs of people and helps customers to better use resources. It helps our customers to thrive, communities to progress and supports sustainable development.</p><p></p><p>
Join our Smart Infrastructure Building Team as Senior Sales Engineer and help us re-imagine the world by finding solutions and making the world a smarter place for tomorrow.</p><p></p><p><b>
Your Role </b><b>&ndash; International, Challenging and Future-Oriented!</b></p><p></p><p>
We are seeking for a Senior Sales Representative (Security and fire systems), for our Solution business who plans and executes sales targets and activities in selling integrated security and fire alarm system solutions. You will develop the Senior partners and represent the complete portfolio with focus on Senior safety.</p><p></p><p>
The Siemens environment is very dynamic, handling multiple opportunities across KSA. You will be responsible for sales of the assigned region and achieve the targets by closely collaborating with other business units within Siemens Smart Infrastructure. You join a dynamic and diverse team and can count on the support of the entire team.</p><p></p><ul><li>
Be responsible for the sales performance of your area for indicated product lines.</li><li>
Generate profitable sales and engage with clients in a consultative selling approach to understand their needs and offer tailored solutions in Security and fire alarm systems and provide fully integrated Smart Solutions.</li><li>
Develop and implement new and unique strategies for Siemens SI B Systems.</li><li>
Promote Siemens products and solutions to consultants, contractors, EPCs, and end-users across various industries.</li><li>
Collaborate with other teams to cross-sell solutions and strengthen the Siemens brand.</li><li>
Coordinates and negotiates proposals in collaboration with Back Office and support functions to ensure efficient and effective customer service.</li><li>
Develop a deep understanding of the market landscape and establish strong, meaningful connections with key stakeholders to drive impactful business outcomes.</li><li>
Monitor market trends, gather customer feedback, and contribute to business development strategies.</li><li>
Identify and influence early-stage projects by connecting with consultants and key stakeholders.</li><li>
Maintain accurate sales forecasts using CRM tools like Salesforce.</li><li>
Establish relationships with key end-users in private, government, and semi-government sectors, along with major engineering design and consulting firms, to identify and influence projects from early stages</li><li>
Acts as a Senior Sales Specialist</li><li>
Acquires/develops new customer accounts.</li><li>
Oversee the full sales cycle, from project identification and offer compilation to contract negotiation, ensuring compliance with technical standards, managing financial risks, maintaining positive cash flow, and securing favorable terms in line with Siemens Business Guidelines.</li><li>
Maintain accurate weekly, monthly, quarterly, and annual business forecasts using tools like Salesforce and other CRM applications.</li><li>
Work in cooperation with other BU&rsquo;s and other departments, leveraging on Cross-BU Selling and leveraging Siemens Overall Brand.
</li><li>Reporting to the Area Sales Manager, Solutions &amp; Services, Smart Infrastructure Buildings BU, Siemens Industries, KSA.
</li></ul><p></p><p><b>Your Qualifications and Skills &ndash; Digital and Solid!</b></p><ul><li>
An engineering bachelor&rsquo;s degree from a reputable University.
</li><li>7-10 years relevant experience in Sales, Solution Development in the Kingdom of Saudi Arabia
</li><li>Experience in low-current systems for a manufacturer or channel partner.</li><li>
Understanding of promoting premium solutions with value-selling against price driven market/competitors.</li><li>
Preferred to have experience in Siemens SI B products</li><li>
Preferred to have a good understanding of the latest Aramco processes and standards.</li><li>
Strong Saudi market knowledge of Contractors, Consultants, and End-Users in the Eastern Region.
</li><li>Dynamic, Energetic, and Results-driven, with a track record of meeting or exceeding targets.</li><li>
Good understanding of Contract Terms and Conditions as per Saudi Law.
</li><li>Arabic &amp; English Speaker.
</li><li>Strong interpersonal and communication skills
</li><li>Integrative team working style with a go-getter, self-driven Attitude</li><li>
Strong organizational and sales management skills.</li></ul><b>
Personal skills:</b><div><ul><li>
Customer knowledge</li><li>
Sales and customer development</li><li>
Domain-specific standards and regulations (Senior)</li><li>
Identifying and developing customer value</li><li>
Sales and customer development</li><li>
Account business planning.</li><li>
Consultative selling</li><li>
Communicative, passionate, self-driven, reliable and fast learner</li></ul></div><p></p><div><p><b>
What else do you need to know?</b></p><p></p><p>
As a world leader in developing and producing the most advanced engineering technologies, we improve lives and further human achievements worldwide, while also protecting the climate - all thanks to our employees. Working with us, you have the foundation to develop personally and professionally. We give you the chance to do something significant, that benefits society and human progress. We give you the chance to create a difference.</p><p></p><p>
Diversity at Siemens is our source of creativity and innovation. Having different types of talent and experiences makes us more ambitious and better prepared to respond successfully to the demands of the Society. Therefore, we value the candidates that reflect the Diversity that we enjoy in our Company. Please find more information at www.siemens.com</p><p></p><p>
At Siemens we are always challenging ourselves to build a better future. We need the most innovative and diverse Digital Minds to develop tomorrow&lsquo;s reality. Find out more about the Digital world of Siemens here: www.siemens.com/careers/digitalminds</p><p>
We are looking forward to receiving your online application.
</p><p></p><div>Please note: Only complete applications can be considered in the selection process.</div></div></div></div></div></div></div></div>

Senior Sales Engineer - Saudi Arabia/Al-Khobar

Explore 393+ Customer support solutions engineer 2 in Al Khobar this December. Find roles across top companies and apply now to boost your career.

393 customer support solutions engineer 2 jobs IN Al Khobar

Customer Support Solutions Engineer-2

Sales Engineer

Sales Engineer - Power Generators & Spare Parts

Sales Engineer - Power Generators & Spare Parts

Sales Engineer

Senior Lead Systems Engineer

Senior Sales Engineer - Saudi Arabia/Al-Khobar