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customer support specialist b1 b2 english

TP Egypt

<div>
 
 Customer Service Representative (English Account) &ndash;
 
 Cairo, Egypt
 
 
 
 
 
 
 
 TP Egypt | On-site | Full-time
 
 
 
 
 
 
 ⸻
 
 
 
 
 
 
 What We Offer:
 
 
 <ul>
 <li>
 Net salary up to 19,700 EGP (including KPIs in Euros)
 </li>
 <li>
 Sales incentives and performance bonuses in USD
 </li>
 <li>
 Overnight allowance up to 2,000 EGP
 </li>
 <li>
 Transportation provided across Cairo &amp; Giza
 </li>
 <li>
 Medical &amp; social insurance coverage
 </li>
 <li>
 Career growth opportunities &ndash; promotion after 6 months
 </li>
 </ul>
 
 
 
 
 ⸻
 
 
 
 
 
 
 Qualifications:
 
 
 <ul>
 <li>
 Graduates &amp; undergraduates are welcome to apply
 </li>
 <li>
 Fluent English speakers
 </li>
 <li>
 Ready to start immediately
 </li>
 </ul>
 
 
 
 
 ⸻
 
 
 
 
 
 If you are interested in this opportunity, please contact us via WhatsApp to submit your CV. We will then arrange the first interview!
 
 
 https://wa.me/201113650550
 
</div>

Customer Support Specialist (B1+/B2 English)

<div>
 
 🌟
 
 We&rsquo;re Hiring: Learning &amp; Development Specialist &ndash; Multilingual
 
 🌟
 
 
 We are looking for a motivated
 
 Learning &amp; Development Specialist
 
 to support training operations, content development, and performance management activities in a dynamic, multilingual environment.
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Support
 
 Learning &amp; Development initiatives
 
 and training programs
 </li>
 <li>
 Provide
 
 training and learning administration support
 
 </li>
 <li>
 Manage
 
 Performance Management administration
 
 activities
 </li>
 <li>
 Handle and resolve
 
 L2 learning-related queries
 
 </li>
 <li>
 Support
 
 content development
 
 and training materials
 </li>
 <li>
 Design and support
 
 gamification initiatives
 
 to enhance learner engagement
 </li>
 <li>
 Contribute to
 
 strategic decision-making and goal setting
 
 </li>
 <li>
 Ensure
 
 physical presence
 
 for kiosks, training sessions, or drives when required
 </li>
 </ul>
 
 
 
 
 
 Language Requirement (Mandatory):
 
 
 
 🔹
 
 One of the following languages at B2 level (spoken &amp; written):
 
 
 <ul>
 <li>
 German
 </li>
 <li>
 French
 </li>
 <li>
 Spanish
 </li>
 <li>
 Italian
 </li>
 <li>
 Portuguese
 </li>
 </ul>
 
 🔹
 
 English: B2 level (spoken &amp; written)
 
 
 
 
 
 
 
 Required Skills &amp; Profile:
 
 
 <ul>
 <li>
 Experience or strong interest in
 
 Learning &amp; Development / Training Operations
 
 </li>
 <li>
 Strong administrative, organizational, and communication skills
 </li>
 <li>
 Ability to manage escalations and work with multiple stakeholders
 </li>
 <li>
 Comfortable working in a fast-paced, on-site environment.
 </li>
 </ul>
 
 📚
 
 Growth and development opportunities
 
 
 
 📩
 
 Interested candidates are encouraged to apply.
 
 
</div>

Learning And Development Specialist (German, French, Spanish, Italian, Portuguese)

Concentrix

<div>
 
 We&rsquo;re Hiring: Customer Acquisition Specialist (Non-Agent Role)
 
 
 
 
 
 Company: Concentrix &ndash; Maadi Site
 
 
 Start Date: December 22nd
 
 
 Shifts: Night &amp; Overnight
 
 
 
 
 
 Are you passionate about sales and excited to work in a B2B environment?
 
 
 Join a global telecom project where you&rsquo;ll be dealing directly with business clients&mdash;not consumers&mdash;to help them activate, manage, and grow their services.
 
 
 
 
 
 About the Role:
 
 
 As a Customer Acquisition Specialist, you will engage with businesses that partner with our telecom account. You&rsquo;ll be responsible for understanding client needs, helping them maximize their services, and driving successful acquisition motions.
 
 
 
 
 
 Your Responsibilities
 
 
 &bull; Provide accurate weekly, monthly, and quarterly sales forecasts.
 
 
 &bull; Demonstrate strong product knowledge and technical understanding to assess business requirements
 
 
 &bull; Identify and resolve roadblocks impacting client satisfaction or product usage.
 
 
 &bull; Handle objections and external competitive pressures to retain or win new business customers.
 
 
 &bull; Manage a high volume of daily B2B communications via phone and email &mdash; mostly outbound.
 
 
 &bull; Collaborate with your team and sales leadership to deliver top-tier customer interactions.
 
 
 &bull; Maintain and update CRM systems to ensure data accuracy.
 
 
 &bull; Perform sales motions such as lead qualification, lead conversion, account health checks, customer advocacy, and contract renewals.
 
 
 &bull; Report directly to a Sales Manager while working within a high-performing team.
 
 
 
 
 
 Job Requirements
 
 
 &bull; Fluency in English (must) B2+\ C1
 
 
 &bull; Minimum 1 year of sales experience (B2B or B2C).
 
 
 &bull; Strong communication, negotiation skills, and a passion for achieving targets.
 
 
 &bull; Ability to work night and overnight rotational shifts.
 
 
 
 
 
 Role Details
 
 
 &bull; Location: Maadi
 
 
 &bull; Working Hours: Night rotational shifts &mdash; starting from 3 PM, with the last shift ending at 6 AM
 
 
 &bull; Grade: 9A (suitable for Team Leaders &amp; Senior profiles)
 
 
 &bull; Total Monthly Gross Salary: 28,640 EGP
 
 
 &bull; Quarterly Bonus: Up to 19,550 EGP
 
 
 &bull; Start Date: 22nd of December
 
 
 
 
 
 Why Join Us?
 
 
 &bull; Work in a high-impact B2B global telecom project
 
 
 &bull; Competitive salary + attractive quarterly bonus
 
 
 &bull; Fast career growth within Concentrix
 
 
 &bull; A supportive, dynamic, and professional sales environment
 
 
 
 
 
 If you&rsquo;re ambitious, energetic, and ready to elevate your sales career, apply now! To apply, please send the following on WhatsApp: 01022240789
 
 
 &bull; Your CV
 
 
 &bull; A voice note introducing yourself in English
 
 
 &bull; Confirmation that you can start on December 22nd
 
 
 &bull; Confirmation that you are a graduate and have completed your military service
 
</div>

Customer Acquisition Specialist (Non-Agent Role)

All for One Egypt

<div>
 
 
 One world for making it all happen - what would it be like to be part of it?
 
 
 
 
 
 
 
 More than 4,000 clients, predominantly in the German-speaking mid-market, count on All for One for Business Consulting, SAP and Microsoft solution implementation and operations, as well as on custom software (product) development.
 
 
 
 
 Our Regional Delivery Center in Alexandria, Egypt, plays a pivotal role in this mission. With a growing team of more than 120 highly skilled professionals, the Alexandria unit contributes significantly to the success of our clients by delivering innovative solutions and ensuring seamless collaboration with our strategic Technology and Solution Partners SAP and Microsoft.
 
 
 
 
 
 
 
 We are the number one SAP Platinum partner in the German-speaking midmarket and a Microsoft Gold Partner.
 
 
 
 
 
 
 For our Regional Delivery Center in Alexandria, Egypt, we are looking for a:
 
 
 
 
 
 
 Senior Technical Consultant Storage
 
 
 
 
 
 
 
 
 
 
 WHAT MAKES YOUR JOB EXCITING
 
 
 
 
 
 <ul>
 <li>
 As a Technical Consultant, your focus will be on the operation and further development of our hybrid storage environment in our data center and the public cloud of our partners.
 </li>
 <li>
 The expansion of our services in the public cloud(s) will play a major role in the future.
 </li>
 <li>
 You will provide support from analyzing the existing storage environment through to the design, architecture and configuration of future infrastructures
 </li>
 <li>
 You will further develop the storage environment based on the latest technologies
 </li>
 <li>
 You support the implementation and optimization of provisioning and operating processes
 </li>
 </ul>
 
 
 
 
 
 YOUR EXPERIENCE &amp; APPROACH
 
 
 
 
 
 <ul>
 <li>
 You have experience in storage management and the latest NetApp technologies you are familiar with NetApp Snap Centre and NetApp administration
 </li>
 <li>
 You have initial project management experience.
 </li>
 <li>
 This is rounded off by experience in programming automation for rollouts and backups, especially using Ansible and scripting languages such as PowerShell.
 </li>
 <li>
 Experience in the integration of scripts in Automic UC4, as well as basic knowledge of Linux/Windows servers is an advantage
 </li>
 <li>
 You are characterized by a high degree of empathy for colleagues and customers and a willingness to think outside the box
 </li>
 <li>
 You enjoy never standing still and always learning new things and taking on new challenges and sharing your knowledge with trainees.
 </li>
 <li>
 Proficiency in English (B1 / B2 level) and German (A2 level or better).
 </li>
 </ul>
 
 
 
 
 
 YOUR BENEFITS
 
 
 
 
 
 <ul>
 <li>
 challenging and varying assignments with world market leaders and hidden champions
 </li>
 <li>
 vast opportunities for building, nurturing and honing your skills through regular knowledge exchange with our experts
 </li>
 <li>
 autonomy, flexibility in your daily work
 </li>
 <li>
 extensive opportunities for growth and professional development supported through our mentoring system and onsite training programs in Germany
 </li>
 <li>
 secure role in a friendly, open-minded, and committed team
 </li>
 <li>
 attractive salary package; social insurance and private medical insurance.
 </li>
 <li>
 40 hours per week following the Egyptian vacation system, weekend on Friday &amp; Saturday.
 </li>
 </ul>
 
 
 
 
 
 We look forward receiving your online application!
 
 
</div>

Senior Technical Consultant Storage

IntouchCX

<div>
 
 🚨 We&rsquo;re Hiring at IntouchCX! 🚨
 
 
 
 
 
 Are you fluent in English (B1 &ndash; C1)? 🇬🇧
 
 
 Looking to join a leading international customer experience company and grow your career?
 
 
 
 
 
 ✨ What we offer:
 
 
 💰 Salary range: 19K &ndash; 25K Gross (Based on English level)
 
 
 🚌 Transportation provided (both ways &ndash; door-to-door for girls after 9 PM)
 
 
 📍 Location: Maadi Technology Park or 20 West Mall &ndash; Sheikh Zayed
 
 
 🕒 Rotational shifts (24/7)
 
 
 ⌨️ Chat &amp; Calls Accounts 🔊
 
 
 📚 Paid training
 
 
 🌍 Multicultural work environment &amp; clear career growth path
 
 
 🎓 (Grads, Gap year, Dropouts, and Foreigners with work permit ) are welcome to apply‼️
 
 
 
 
 
 💻 Interview Mode: Virtual
 
 
 📅 Start Date: Coming Soon &ndash; Apply Now!
 
 
 
 
 
 📲 Interested?
 
 
 Send us a voice note introducing yourself here: 01095558673
 
 
 
 
 
 👉 Don&rsquo;t miss the chance to grow your career with IntouchCX!
 
 
 Send it to a friend who might be interested 👇
 
</div>

Customer Service Representative

<div>
 
 
 Job Title:
 
 
 
 Spanish WFM Real Time Analyst
 
 
 
 
 
 
 Department:
 
 
 
 Project Workforce Management
 
 
 
 
 
 
 Reports To:
 
 
 
 WFM Planning Analyst
 
 
 
 
 
 
 Position Overview:
 
 
 
 
 
 
 The Spanish Real Time Analyst II monitors on a daily basis different levels of Contact Center activities and analyzes performance data in real time. Main purpose of that action is to identify weak points and suggest more efficient management solutions to supervisors and managers.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 
 
 &bull; Generates and delivers real-time reports to Operations Management Team
 
 
 &bull; Compares call forecasts with actual results to examine variances, proactively identify scheduling gaps and offers solutions to solve them.
 
 
 &bull; Provides performance analysis to ensure accurate, timely reporting to support business decisions.
 
 
 &bull; Proving support to Operations Supervisors by identifying and suggesting more efficient management solutions.
 
 
 &bull; Take decisions on the number of Operations Customer Experts to be in the Front-Office Group and Back-Office Group and move Operations Customer Experts from one group to another to maximize productivity and Service Level performance.
 
 
 &bull; Control the Service Levels.
 
 
 &bull; Break management.
 
 
 &bull; Be a true team member in Teleperformance &ndash; focused on the success of the company and the well-being of the team.
 
 
 &bull; Interaction with other departments to improve and maximize the project(s) results.
 
 
 &bull; Be an active part in the process of continuous improvement, proposing improvement and innovation methods across the department and the company (producing fresh and imaginative ideas and solutions)
 
 
 &bull; Ensure all Teleperformance processes, procedures and policies are fulfilled, including but not limited to GDPR - General Data Protection Regulation, GISP - Global Information Security Policies, ISS - Information Security Standard; CSR - Corporate Social Responsibility policies, Health &amp; Safety, among others.
 
 
 &bull; Communicate any known infractions of these Corporate Policies and procedures to Teleperformance Management immediately.
 
 
 
 
 
 
 Required Qualifications
 
 
 
 
 Education and specific Training
 
 
 
 
 
 
 &bull; Higher Education Degree (preferential).
 
 
 &bull; Fluency in Spanish B2 Level and English (B2) is a Must.
 
 
 
 
 
 
 Work Experience:
 
 
 
 
 
 
 
 &bull; Experience in project management and implementation.
 
 
 &bull; Hands on Experience as a Real Time Analyst from 6 Months to 2 Years.
 
 
 &bull; Proficient in Excel, Word, and Outlook.
 
 
 &bull; Knowledge of SQL (Structured Query Language), BI tools or Workforce Management software is a plus.
 
 
 
 
 
 
 Soft Skills &amp; Other Requirements:
 
 
 
 
 
 
 Technical Skills:
 
 
 &bull; Working knowledge of Microsoft Office Suite (Excel, Word, PowerPoint);
 
 
 &bull; Experience managing in Customer Experience Management operations; Competencies and
 
 
 
 
 
 Specific skills:
 
 
 &bull; Achievement oriented.
 
 
 &bull; Analytical ability.
 
 
 &bull; Initiative.
 
 
 &bull; Problem solving.
 
 
 &bull; Team building / Teamwork.
 
</div>

WFM Real Time Analyst II (Spanish)

<div>
 
 
 Non Voice - Technical Account
 
 
 
 
 
 
 
 Responsibilities
 
 
 
 
 
 <ul>
 <li>
 Email and chat Support only
 </li>
 <li>
 Provide knowledgeable answers to questions about product, pricing and availability
 </li>
 <li>
 Data entry in various platforms
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 
 
 
 <ul>
 <li>
 English B2 or above
 </li>
 <li>
 Bachelor Degree Holder
 </li>
 <li>
 Ready to start
 </li>
 </ul>
 
 
 
 
 
 Details &amp; Benefits
 
 
 
 
 
 <ul>
 <li>
 Work Location: New Cairo
 </li>
 <li>
 Shifts: 24/7 from Site
 </li>
 <li>
 Salary: up to 20K EGP + Sign-On Bonus
 </li>
 <li>
 Social &amp; Medical Insurance( 500K Package annually)
 </li>
 <li>
 24/7 transportation
 </li>
 </ul>
 
 
</div>

Customer Service Representative (Non voice)

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