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customer support specialist

Zain

<div>About the Role<p><br>
The B2B Technical Support Specialist will play a crucial role in ensuring the satisfaction of our enterprise customers and maintaining strong relationships by actively managing all aspects related to post-sales support for our B2B services and products. This role will involve proactive monitoring, incident handling, and maintaining robust customer relationships to guarantee satisfaction with our offerings.</p>
What We Need From You<ul><li><p><br>
Serve as the central point of communication for enterprise customers and internal stakeholders, addressing post-sales support inquiries promptly and professionally.
</p></li><li><p>Foster and maintain strong relationships with enterprise customers, ensuring their satisfaction with the offered B2B services and products.
</p></li><li><p>Handle all post-sales activities specific to B2B services, including troubleshooting, problem resolution, incident reporting, issue tracking, fault restoration, and handling customer complaints.
</p></li><li><p>Provide comprehensive support for the entire B2B product portfolio, including Dedicated Internet Access, Local and Global MPLS, Ethernet to the Business, Fixed Voice, Security Products, SD-WAN, and Wi-Fi Solutions.
</p></li><li><p>Implement 24/7/365 monitoring of systems to proactively identify potential issues and ensure network health for enterprise customers.
</p></li><li><p>Take the lead in restoring faults whenever possible, minimizing downtime for enterprise customers.
</p></li><li><p>Effectively communicate work activities, updates, and resolutions to all relevant stakeholders.
</p></li><li><p>Implement and uphold quality standards for all B2B services and products, ensuring compliance with service level agreements (SLAs) and enterprise customer expectations.
</p></li><li><p>Conduct regular assessments and audits to ensure compliance with SLAs and quality standards specific to B2B services.</p></li><li><p>
Develop new processes and coordinate interdepartmentally to fill any gaps in B2B service delivery.
</p></li><li><p>Conduct awareness workshops for change processes and compliance tailored for B2B customers.
</p></li><li><p>Maintain a history log for all events and activities related to enterprise customers.
</p></li><li><p>Perform all other related duties as assigned by the department.</p></li></ul>
Skills and Knowledge<ul><li><p><br>
Strong knowledge of the telecommunications products and services listed, with expertise in troubleshooting and problem resolution.
</p></li><li><p>Excellent communication and interpersonal skills</p></li></ul>
Qualifications and Experience<ul><li><p><br>
Bachelor's degree in a relevant field (e.g., Telecommunications, Information Technology).
</p></li><li><p>Minimum 3-5 years of proven experience in a B2B customer support or technical support role, preferably within the telecommunications industry.</p></li></ul></div>

B2B Technical Support Specialist

Zurich Insurance

<div>
 <strong>
  Job Summary
  <br/>
  <br/>
 </strong>
 Zurich Middle East is part of Zurich Insurance Group, one of the world&rsquo;s largest and most experienced insurers. Our mission is to help our local community understand and protect themselves from risk both locally and globally.
 <br/>
 <br/>
 Reporting to Team Manager - HelpPoint, as Help Point Consultant, you are expected to provide exceptional customer service and support to our clients. You will serve as the primary point of contact for customer inquiries, troubleshoot issues, and provide guidance and solutions to ensure customer satisfaction. The ideal candidate has excellent communication skills, a strong problem-solving mindset, and the ability to work effectively in a fast-paced environment. This position offers an opportunity to make a positive impact on our customers' experience and contribute to the success of Zurich Middle East network.
 <br/>
 <br/>
 Job Accountabilities
 <br/>
 <br/>
 As HelpPoint Consultant, your role will involve
 <br/>
 <br/>
 <ul>
  <li>
   Serve as the main point of contact for customer inquiries, providing accurate, timely assistance and take ownership to provide best customer experience through emails, walk-ins, telephone-based work, and live chat.
  </li>
  <li>
   Listen attentively to customer concerns, troubleshoot issues, and provide effective solutions to meet their needs. Apply customer centricity with confidence, caring and engaging approach.
  </li>
  <li>
   Maintain a deep understanding of our products, services, policies and evolves into a product / process expert and continue to adapt with changes.
  </li>
  <li>
   Document customer interactions and inquiries accurately in the system, ensuring comprehensive and up-to-date records.
  </li>
  <li>
   Collaborate with cross-functional teams, including technical support, sales, and operations, to resolve customer issues and escalate complex problems when necessary.
  </li>
  <li>
   Identify opportunities to improve customer satisfaction and retention, proactively suggesting process improvements and enhancements.
  </li>
  <li>
   Stay updated on industry trends, product updates, and company policies to effectively address customer inquiries and provide accurate information.
  </li>
  <li>
   Assist in training and onboarding new team members, sharing best practices and knowledge to maintain a high level of service quality.
  </li>
  <li>
   Maintain a positive and professional attitude, ensuring a friendly and welcoming experience for our customers.
  </li>
  <li>
   Demonstrate effective communication and resolution skills including over-the-phone processing.
  </li>
  <li>
   Support business ambition through income generating activities.
  </li>
  <li>
   Provide MI to improve quality, enhance TNPS performance and to have effective staffing of telephone lines.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Job Qualifications
  <br/>
  <br/>
 </strong>
 To be successful in your role you will need:
 <br/>
 <br/>
 <ul>
  <li>
   High school diploma or equivalent. Bachelor's degree is a plus.
  </li>
  <li>
   2 to 3 years of experience in customer service or a related field, preferably in a helpdesk or contact center environment.
  </li>
  <li>
   Excellent communication skills, both verbal and written, with the ability to convey information clearly and effectively.
  </li>
  <li>
   Strong problem-solving skills, with the ability to analyze issues, identify root causes, and provide appropriate solutions.
  </li>
  <li>
   Empathetic and patient approach to customer interactions, demonstrating the ability to understand and address customer needs and concerns.
  </li>
  <li>
   Proficiency in using customer service software, and other relevant tools.
  </li>
  <li>
   Ability to multitask and prioritize tasks in a fast-paced environment, while maintaining attention to detail and meeting deadlines.
  </li>
  <li>
   Strong teamwork and collaboration skills, with the ability to work effectively with cross-functional teams.
  </li>
  <li>
   Flexibility to adapt to changing customer needs and business requirements.
  </li>
  <li>
   Positive attitude, self-motivated, and a commitment to delivering exceptional customer service.
  </li>
  <li>
   Bahraini Nationals preferred.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  You are the heart &amp; soul of Zurich!
  <br/>
  <br/>
 </strong>
 At Zurich, we like to think outside the box and challenge the status quo. We take an optimistic approach by focusing on the positives and constantly asking What can go right?
 <br/>
 <br/>
 We highly value the experience and know-how of our employees and offer a wide range of opportunities across business areas to encourage you to apply for new opportunities within Zurich when you are ready for your next career step.
 <br/>
 <br/>
 Let&rsquo;s continue to grow together!
 <br/>
 <br/>
 <ul>
  <li>
   Location(s): BH - Manama
  </li>
  <li>
   Remote working: No
  </li>
  <li>
   Schedule: Full Time
  </li>
  <li>
   Recruiter name: Taniya Baby
  </li>
  <li>
   Hiring Manager: Sweety Devassykutty
  </li>
  <li>
   Closing Date: September 10, 2025
   <br/>
  </li>
 </ul>
</div>


HelpPoint Consultant (Bahraini National)

<div><div><div><div><div>Job Summary</div></div><div></div><div><br>
<div>
Zurich Middle East is part of Zurich Insurance Group, one of the world&rsquo;s largest and most experienced insurers. Our mission is to help our local community understand and protect themselves from risk both locally and globally.</div><br>
<div></div>
<div>
Reporting to Team Manager - HelpPoint, as Help Point Consultant, you are expected to provide exceptional customer service and support to our clients. You will serve as the primary point of contact for customer inquiries, troubleshoot issues, and provide guidance and solutions to ensure customer satisfaction. The ideal candidate has excellent communication skills, a strong problem-solving mindset, and the ability to work effectively in a fast-paced environment. This position offers an opportunity to make a positive impact on our customers' experience and contribute to the success of Zurich Middle East network.</div></div></div><div></div><div><div><div><br>
Job Accountabilities</div></div><div></div><div><br>
<div>
As HelpPoint Consultant, your role will involve</div>
<ul>
<li>Serve as the main point of contact for customer inquiries, providing accurate, timely assistance and take ownership to provide best customer experience through emails, walk-ins, telephone-based work, and live chat.</li>
<li>Listen attentively to customer concerns, troubleshoot issues, and provide effective solutions to meet their needs. Apply customer centricity with confidence, caring and engaging approach.</li>
<li>Maintain a deep understanding of our products, services, policies and evolves into a product / process expert and continue to adapt with changes.</li>
<li>Document customer interactions and inquiries accurately in the system, ensuring comprehensive and up-to-date records.</li>
<li>Collaborate with cross-functional teams, including technical support, sales, and operations, to resolve customer issues and escalate complex problems when necessary.</li>
<li>Identify opportunities to improve customer satisfaction and retention, proactively suggesting process improvements and enhancements.</li>
<li>Stay updated on industry trends, product updates, and company policies to effectively address customer inquiries and provide accurate information.</li>
<li>Assist in training and onboarding new team members, sharing best practices and knowledge to maintain a high level of service quality.</li>
<li>Maintain a positive and professional attitude, ensuring a friendly and welcoming experience for our customers.</li>
<li>Demonstrate effective communication and resolution skills including over-the-phone processing.</li>
<li>Support business ambition through income generating activities.</li>
<li>Provide MI to improve quality, enhance TNPS performance and to have effective staffing of telephone lines.</li></ul></div></div><div></div><div><div><div><br>
Job Qualifications</div></div><div></div><div><br>
<div>
To be successful in your role you will need:</div>
<ul>
<li>High school diploma or equivalent. Bachelor's degree is a plus.</li>
<li>2 to 3 years of experience in customer service or a related field, preferably in a helpdesk or contact center environment.</li>
<li>Excellent communication skills, both verbal and written, with the ability to convey information clearly and effectively.</li>
<li>Strong problem-solving skills, with the ability to analyze issues, identify root causes, and provide appropriate solutions.</li>
<li>Empathetic and patient approach to customer interactions, demonstrating the ability to understand and address customer needs and concerns.</li>
<li>Proficiency in using customer service software, and other relevant tools.</li>
<li>Ability to multitask and prioritize tasks in a fast-paced environment, while maintaining attention to detail and meeting deadlines.</li>
<li>Strong teamwork and collaboration skills, with the ability to work effectively with cross-functional teams.</li>
<li>Flexibility to adapt to changing customer needs and business requirements.</li>
<li>Positive attitude, self-motivated, and a commitment to delivering exceptional customer service.</li>
<li>Bahraini Nationals preferred.</li></ul></div></div></div><div></div><div><b><br>
You are the heart &amp; soul of Zurich!</b></div><br>
<div>
At Zurich, we like to think outside the box and challenge the status quo. We take an optimistic approach by focusing on the positives and constantly asking What can go right?</div><br>
<div></div>
<div>
We highly value the experience and know-how of our employees and offer a wide range of opportunities across business areas to encourage you to apply for new opportunities within Zurich when you are ready for your next career step.</div><br>
<div></div>
<div>
Let&rsquo;s continue to grow together!</div><br>
<div></div>
<ul>
<li>Location(s): BH - Manama</li>
<li>Remote working: No</li>
<li>Schedule: Full Time</li>
<li>Recruiter name: Taniya Baby</li>
<li>Hiring Manager: Sweety Devassykutty</li>
<li>Closing Date: September 10, 2025</li></ul></div>

jumami

<p>Customer Service Responsibilities list:</p><p>Manage large amounts of incoming phone calls</p><p>Generate sales leads</p><p>Identify and assess customers&rsquo; needs to achieve satisfaction</p><p>Build sustainable relationships and trust with customer accounts through open and interactive communication</p><p>Provide accurate, valid and complete information by using the right methods/tools</p><p>Meet personal/customer service team sales targets and call handling quotas</p><p>Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution</p><p>Keep records of customer interactions, process customer accounts and file documents</p><p>Follow communication procedures, guidelines and policies</p><p>Requirements and skills</p><p>Proven customer support experience or experience as a Client Service Representative</p><p>Track record of over-achieving quota</p><p>Strong phone contact handling skills and active listening</p><p>Familiarity with CRM systems and practices</p><p>Customer orientation and ability to adapt/respond to different types of characters</p><p>Excellent communication and presentation skills</p><p>Ability to multi-task, prioritize, and manage time effectively</p><p>High school diploma</p><p>Job Type: Full-time</p><p>Pay: BD2,000.000 - BD2,500.000 per month</p><p>Application Question(s):</p><ul><li>ARE YOU READY TO RELOCATE  AND WORK  IN BAHRAIN?</li></ul><p>Education:</p><ul><li>Bachelor's (Required)</li></ul><p>Experience:</p><ul><li>total work: 2 years (Required)</li><li>Customer service: 1 year (Required)</li></ul><p>Language:</p><ul><li>English (Required)</li><li>Bangla (Required)</li></ul>

CUSTOMER SERVICE (BANGLA SPEAKING)

Air Arabia

<p></p><div><div><div><div><div><b>Date: </b>18 Aug 2025
</div></div></div></div><div><div><div><div><b>Company: </b>Air Arabia PJSC (G9)
</div></div></div></div><div><div><div><div><b>Location:
</b>Manama, AE
</div></div></div></div><div><div><div><div><b>Country: </b>AE
</div></div></div></div><div></div><div><div><div><div><div><div><div><div><b>Job Purpose</b></div>
</div><div><div>
To support the Contact Center section across the entire network by handling customers&rsquo; inbound calls and providing information on the various products and services; processing flight and holidays reservations, modifications and cancellations; promoting other ancillaries and services to maximize sales and enhance customers&rsquo; experience ensuring productivity is in line with set measures and company&rsquo;s adopted policies and procedures.</div></div></div><div><div><div><b>
Key Result Responsibilities</b></div>
</div><div><div><ul><li>Handles customers&rsquo; enquiries, requests and complaints in a positive effective manner whilst ensuring company&rsquo;s branding and corporate image are reflected in a positive manner and as per approved quality standards.</li></ul>
<ul><li>Responds to customers&rsquo; incoming calls pertaining to all kinds of enquiries, requests, and complaints timely and accurately to reflect a positive image of the company.</li></ul>
<ul><li>Provides accurate information about the company&rsquo;s products and services; processes travel bookings, modifications and cancellations on reservations.</li></ul>
<ul><li>Handles customers&rsquo; complaints of different nature, identifies and prioritizes problems according to complexity, and provides immediate solutions accordingly.</li></ul>
<ul><li>As needed, escalates complaints to concerned parties in Contact Center or any other division and follows up on action taken.</li></ul>
<ul><li>Promotes the company&rsquo;s products and services through cross-selling such as ancillaries, holidays packages, loyalty programs, etc. ensuring monthly targets are met thus increasing the revenue and sales.</li></ul>
<ul><li>Converts lead calls to Contact Center sales agents and field sales agents as needed and follows up with customers to ensure enquiries been responded to effectively.</li></ul>
<ul><li>Demonstrates thorough understanding of the Contact Center core activities &amp; functionalities, supports the team in day-to-day operations ensuring maximum productivity, flexibility, and cooperation are achieved.</li></ul>
<ul><li>Ensures all key performance indicators for customer satisfaction are achieved, including agreed service levels, quality standards and productivity.</li></ul>
<ul><li>Demonstrates willingness and cooperation in learning new initiatives and methodologies that add value to the overall performance.</li></ul>
<ul><li>Performs any additional responsibilities as advised by the Line Manager/Supervisor.</li></ul>
</div></div></div><div><div><div><b>Qualifications (Academic, training, languages)</b></div>
</div><div><ul><li>High School/Diploma or equivalent.</li>
<li>Capable of using technology systems and tools such as Microsoft Office.</li>
<li>Good in English &amp; Arabic Languages.</li>
</ul></div></div><div><div><div><b>Work Experience</b></div>
</div><div><ul><li>Previous call center experience is required for this role; additional experience in customer service will be considered an advantage</li>
<li>Capability of understanding market trends and channeling them leading to effective customer care solutions.</li>
<li>Possesses effective communication skills that enable him/her utilize in building sales and marketing techniques.</li>
<li>Capable of understanding customers&rsquo; problems and direct them in the right channel.</li>
<li>Ability to work for long hours and under pressure.</li>
<li>Capable of identifying problems and immediately reacting to situations of different nature such as angry customers, complaints and special requests.</li>
<li>Demonstrates the ability to contribute and successfully deliver against business strategy and set KPIs.</li></ul></div></div></div></div></div></div></div></div><p></p>

Call Center Agent - Bahrain (Experienced)

Alfaramex

<p><b>Job Announcement: Marketing Specialist (Full-Time, Permanent)</b></p><p><b>Location:</b> Bahrain<br/><b>Job Type:</b> Full-Time, Permanent<br/><b>Experience:</b> Minimum 3 years in Marketing (Preferred)<br/><b>Driving License:</b> Required<br/><b>Languages:</b></p><ul><li>English (Required)</li><li>Hindi/Urdu (Required)</li><li>Arabic (Conversational)</li></ul><p><b>Job Description &ndash; Marketing Specialist</b></p><p>We are seeking a dynamic and results-driven <b>Marketing Specialist</b> to join our team and contribute to our continued growth. The ideal candidate will have a strong background in sales and marketing, excellent interpersonal skills, and the ability to drive business development within an assigned territory.</p><p><b>Key Responsibilities:</b></p><ul><li>Drive within assigned sales territory to identify and engage new prospects and potential customers.</li><li>Conduct daily calls and face-to-face meetings with current and prospective clients.</li><li>Build and maintain strong, long-term relationships with both new and repeat customers.</li><li>Keep accurate records of all sales activities, leads, and customer interactions.</li><li>Educate customers on how our products and services can benefit them professionally and financially.</li><li>Monitor market trends, competitor activities, and new products to better understand customer needs.</li><li>Collaborate with internal departments to support and build the brand.</li><li>Assess customer needs and skills to develop long-lasting, productive relationships.</li><li>Meet and exceed personal and team sales targets.</li><li>Research new accounts and follow up on generated leads.</li><li>Attend relevant meetings, sales events, and training sessions to stay up to date with industry developments.</li><li>Provide management with feedback and reports using financial and statistical data.</li></ul><p><b>What We&rsquo;re Looking For:</b></p><ul><li>A passionate and driven individual with strong communication and negotiation skills.</li><li>At least 3 years of proven experience in a marketing or sales role (preferred).</li><li>Must hold a valid driving license and be willing to travel within the sales territory.</li><li>Language proficiency in English and Hindi/Urdu is essential; conversational Arabic is an added advantage.</li><li>Ability to work independently while collaborating effectively with cross-functional teams.</li></ul><p><b>Why Join Us?</b></p><ul><li>Competitive compensation and incentives</li><li>Opportunity to work in a supportive, growth-oriented environment</li><li>Continuous learning and development opportunities</li><li>Be part of a company that values innovation and customer relationships</li></ul><p><b>Ready to Apply?</b></p><p>If you meet the above qualifications and are excited to contribute to a growing team, we&rsquo;d love to hear from you. Submit your resume to <b>hr5537964@yahoo.com</b> with the subject line: <b>Marketing Specialist Application</b></p><p>Job Type: Full-time</p><p>Experience:</p><ul><li>Marketing: 3 years (Preferred)</li></ul><p>Language:</p><ul><li>English ,Hindi/Urdu  and Arabic (Preferred)</li></ul>

Marketing Specialist

Zain Bahrain

<div>
 <strong>
  About The Role
  <br/>
  <br/>
 </strong>
 The B2B Technical Support Specialist will play a crucial role in ensuring the satisfaction of our enterprise customers and maintaining strong relationships by actively managing all aspects related to post-sales support for our B2B services and products. This role will involve proactive monitoring, incident handling, and maintaining robust customer relationships to guarantee satisfaction with our offerings.
 <br/>
 <br/>
 What We Need From You
 <br/>
 <br/>
 <ul>
  <li>
   Serve as the central point of communication for enterprise customers and internal stakeholders, addressing post-sales support inquiries promptly and professionally.
  </li>
  <li>
   Foster and maintain strong relationships with enterprise customers, ensuring their satisfaction with the offered B2B services and products.
  </li>
  <li>
   Handle all post-sales activities specific to B2B services, including troubleshooting, problem resolution, incident reporting, issue tracking, fault restoration, and handling customer complaints.
  </li>
  <li>
   Provide comprehensive support for the entire B2B product portfolio, including Dedicated Internet Access, Local and Global MPLS, Ethernet to the Business, Fixed Voice, Security Products, SD-WAN, and Wi-Fi Solutions.
  </li>
  <li>
   Implement 24/7/365 monitoring of systems to proactively identify potential issues and ensure network health for enterprise customers.
  </li>
  <li>
   Take the lead in restoring faults whenever possible, minimizing downtime for enterprise customers.
  </li>
  <li>
   Effectively communicate work activities, updates, and resolutions to all relevant stakeholders.
  </li>
  <li>
   Implement and uphold quality standards for all B2B services and products, ensuring compliance with service level agreements (SLAs) and enterprise customer expectations.
  </li>
  <li>
   Conduct regular assessments and audits to ensure compliance with SLAs and quality standards specific to B2B services.
  </li>
  <li>
   Develop new processes and coordinate interdepartmentally to fill any gaps in B2B service delivery.
  </li>
  <li>
   Conduct awareness workshops for change processes and compliance tailored for B2B customers.
  </li>
  <li>
   Maintain a history log for all events and activities related to enterprise customers.
  </li>
  <li>
   Perform all other related duties as assigned by the department.
   <br/>
   <br/>
  </li>
 </ul>
 Skills and Knowledge
 <br/>
 <br/>
 <ul>
  <li>
   Strong knowledge of the telecommunications products and services listed, with expertise in troubleshooting and problem resolution.
  </li>
  <li>
   Excellent communication and interpersonal skills
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications And Experience
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor's degree in a relevant field (e.g., Telecommunications, Information Technology).
  </li>
  <li>
   Minimum 3-5 years of proven experience in a B2B customer support or technical support role, preferably within the telecommunications industry.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  About Application Process
  <br/>
  <br/>
 </strong>
 If you meet the criteria and you are enthusiastic about the role, we would welcome your application. To complete the application you would need the following document(s):
 <br/>
 <br/>
 <ul>
  <li>
   Resume/CV
  </li>
 </ul>
</div>


ZAIN1893 - B2B Technical Support Specialist

Explore 434+ Customer support specialist in Manama this September. Find roles across top companies and apply now to boost your career.

434 customer support specialist jobs IN Manama

B2B Technical Support Specialist

HelpPoint Consultant (Bahraini National)

HelpPoint Consultant (Bahraini National)

CUSTOMER SERVICE (BANGLA SPEAKING)

Call Center Agent - Bahrain (Experienced)

Marketing Specialist

ZAIN1893 - B2B Technical Support Specialist