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customer support specialist

YesaAgain FZC

Job Overview: We are looking for a proactive and detail-oriented Customer Support Specialist with experience in electronics products and e-commerce platforms such as Amazon and Back Market. The ideal candidate will have strong analytical skills, excellent communication abilities, and a passion for delivering outstanding customer experiences.Key Responsibilities:<ul><li>Provide professional and timely customer support via email, chat, and phone.</li><li>Handle inquiries, complaints, returns, and warranty cases related to electronics products.</li><li>Manage customer communications and cases through Amazon Seller Central and Back Market Seller Portal.</li><li>Analyze customer issues and order data to identify root causes and improve service quality.</li><li>Coordinate with warehouse, logistics, and technical teams to resolve customer issues efficiently.</li><li>Monitor product feedback, reviews, and return reasons to identify trends and improvement opportunities.</li><li>Maintain accurate records of customer interactions and resolutions.</li><li>Ensure compliance with marketplace policies and service level agreements.</li></ul>Requirements:<ul><li>Proven experience in customer support for electronics products.</li><li>Hands-on experience with Amazon Seller Central and Back Market platform.</li><li>Strong analytical and problem-solving skills.</li><li>Excellent written and verbal communication skills in English.</li><li>Ability to handle high volumes of customer inquiries while maintaining quality.</li><li>Strong attention to detail and organizational skills.</li><li>Experience with CRM or ticketing systems is a plus.</li></ul>Preferred Qualifications:<ul><li>Experience in e-commerce operations or marketplace management.</li><li>Knowledge of electronics troubleshooting or technical support.</li><li>Familiarity with KPI tracking (response time, resolution time, customer satisfaction).</li></ul>What We Offer:<ul><li>Competitive salary</li><li>Growth opportunities in a fast-growing e-commerce environment</li><li>Collaborative and supportive team culture</li></ul>Job Type: Full-timeExperience:<ul><li> Selling Refurbished electronics wholesale: 5 years (Preferred)</li></ul>

Customer Support Specialist

Amphenol Energy Technolgies

The Customer Service Representative at Amphenol Middle East (AME) is responsible for supporting customers by providing accurate and timely information regarding orders, quotations, product availability, and delivery schedules.
 This role manages order entry, monitors order status, and coordinates with internal departments to ensure customer requirements are clearly communicated and fulfilled. The CSR works closely with sales, engineering, production, quality, and logistics teams to maintain a high level of customer satisfaction and ensure accurate documentation throughout the order lifecycle.
 
Knowledge / Skills: 
<ul>
<li>Proficiency with Microsoft Office (Word, Excel, Outlook) and general computer applications</li>
<li>Experience working within ERP or order processing systems</li>
<li>Strong written and verbal communication skills</li>
<li>Ability to manage multiple priorities in a fast-paced environment</li>
<li>Strong organizational and problem-solving skills</li>
<li>High attention to detail and accuracy in documentation</li>
<li>Ability to work collaboratively with cross-functional teams</li>
<li>Self-motivated with the ability to work independently and take ownership of responsibilities</li>
<li>Ability to interpret basic technical documentation such as drawings, specifications, and order requirements</li>
<li>Commitment to continuous improvement and professional development</li>
</ul>
Qualifications / Education / Experience: 
<ul>
<li>High School Diploma required; Associate’s or Bachelor’s degree in Business, Engineering, or related field preferred</li>
<li>Minimum 3–5 years of experience in customer service, order management, or a related role within a manufacturing or industrial environment</li>
<li>Experience working with ERP systems and order processing tools preferred</li>
<li>Strong interpersonal skills with the ability to communicate effectively with customers and internal teams</li>
<li>Strong attention to detail and follow-up skills</li>
<li>Proficiency in English (written and verbal) required</li>
</ul>
Duties / Responsibilities: 
<ul>
<li>Provide timely and accurate responses to customer inquiries regarding pricing, product availability, order status, and shipment updates</li>
<li>Receive and process customer orders, ensuring accuracy of product specifications, quantities, pricing, and delivery requirements</li>
<li>Enter and maintain customer orders, quotes, and related documentation in the ERP system</li>
<li>Coordinate with engineering, production, supply chain, and logistics teams to ensure customer requirements are understood and fulfilled</li>
<li>Monitor order status and proactively communicate delays or changes to customers while identifying potential solutions</li>
<li>Maintain customer records, cross-reference files, and shipping information within internal systems</li>
<li>Support contract review processes to ensure customer orders align with product specifications and internal capabilities</li>
<li>Review and interpret manufacturing drawings, blueprints, and technical specifications when required to confirm order accuracy</li>
<li>Assist with resolving customer concerns including returns, exchanges, or warranty requests in coordination with the Quality team</li>
<li>Work with internal teams to investigate product issues and support root cause analysis when required</li>
<li>Maintain a high level of professionalism and represent the company positively in all customer interactions</li>
<li>Ensure accurate documentation and maintain organized records for all customer transactions</li>
<li>Support continuous improvement initiatives related to customer service processes and order management</li>
</ul>
Location: 
<ul>
<li>Ajman, United Arab Emirates (facility relocating to Sharjah in the near future)</li>
</ul>
Benefits and Compensation: 
Amphenol Middle East offers a competitive compensation and benefits package in accordance with local labor regulations. Benefits may include medical insurance, annual leave, public holidays, visa sponsorship (where applicable), and end-of-service gratuity.

Customer Service Representative

Nejoum Al Jazeera (Logistics)

About the jobCompany: Nejoum AljazeeraLocation: Sharjah Industrial Area 4, UAEJob Type: Full-timeAbout the CompanyNejoum Aljazeera is a leading company specializing in importing vehicles from the United States to the Middle East. The company provides comprehensive services including vehicle sourcing from U.S. auctions, shipping, logistics, and customs clearance.We are currently looking for an experienced Auto Auction Purchasing Specialist to join our team and manage vehicle sourcing from U.S. auto auctions.Key Responsibilities<ul><li>Monitor and participate in U.S. online vehicle auctions.</li><li>Analyze auction reports, vehicle photos, and inspection details to evaluate vehicle condition.</li><li>Estimate repair costs and determine accurate vehicle valuation.</li><li>Make strategic bidding decisions to secure profitable purchases.</li><li>Coordinate the vehicle purchasing process and communicate with shipping and logistics partners.</li><li>Prepare purchase reports and track vehicle acquisition costs.</li><li>Monitor automotive market trends to identify profitable buying opportunities.</li></ul>Requirements<ul><li>Proven experience purchasing vehicles from U.S. auctions such as Copart and IAAI.</li><li>Strong ability to evaluate vehicle condition remotely based on reports and photos.</li><li>Ability to estimate repair costs and calculate profit margins before bidding.</li><li>Knowledge of international vehicle shipping procedures from the United States.</li><li>Strong analytical and decision-making skills.</li><li>Good knowledge of the automotive market and vehicle pricing.</li><li>Native Arabic speaker (Must).</li><li>Proficient in English language.</li></ul>Requirements added by the job poster<ul><li>Commute to this job&rsquo;s location</li></ul><ul><li>4+ years of work experience with Auctions</li></ul>نوع الوظيفة: دوام كاملالقدرة على التنقل/الانتقال:<ul><li>الشارقة: التنقل بشكل موثوق أو التخطيط للانتقال قبل البدء في العمل (مفضل)</li></ul>الخبرة:<ul><li>مسؤول مشتريات سيارات المزادات: 4 سنوات (مطلوب)</li></ul>اللغة:<ul><li>العربية (مطلوب)</li></ul>موقع العمل: بشكل شخصي

Auto Auction Purchasing Specialist (Copart & IAAI)

Rolla Institutes

About UsRolla Academy is a SPEA-approved educational institution in Sharjah, serving the UAE and GCC for over three decades. We pride ourselves on bridging the skills gap by offering everything from school tuition to professional certifications in IT and Programming.As AI continues to reshape the global workforce, we are seeking a forward-thinking GenAI &amp; Prompt Engineering Specialist to lead our new AI training initiatives. You will be responsible for developing curricula and delivering high-impact training to students and working professionals.Key Responsibilities<ul><li>Curriculum Development: Design and update course modules for Generative AI, focusing on LLMs (ChatGPT, Claude, Gemini), Image Generation (Midjourney, DALL-E), and AI automation.</li><li>Instructional Delivery: Conduct engaging in-class and online training sessions for diverse age groups, from teenagers to corporate professionals.</li><li>Prompt Engineering Mastery: Teach advanced prompting techniques (Chain-of-Thought, Few-Shot, etc.) and their practical applications in business and creative workflows.</li><li>AI Integration: Assist the Academy in identifying ways to integrate AI tools into our own administrative and marketing workflows.</li><li>Student Mentorship: Guide students through hands-on AI projects and provide feedback on their progress.</li><li>Workshops &amp; Seminars: Lead free introductory workshops and &quot;AI for Beginners&quot; sessions to drive community engagement and enrollments.</li></ul>Requirements<ul><li>Education: Bachelor&rsquo;s degree in Computer Science, Data Science, IT, or a related field (Equivalent practical experience in AI will be considered).</li><li>Technical Expertise: Deep understanding of Generative AI ecosystems and hands-on experience with Prompt Engineering.</li><li>Teaching Experience: Minimum 1-2 years of experience in training, teaching, or public speaking (Education/Training sector preferred).</li><li>Communication: Exceptional ability to explain complex technical concepts in simple, jargon-free English.</li><li>Portfolio: Ability to demonstrate a portfolio of AI-generated work or successful AI-driven projects.</li><li>Tools: Proficiency in AI tools beyond just chatbots (e.g., Zapier/Make for AI automation, Canva Magic Studio, or GitHub Copilot).</li></ul>Language:<ul><li>English (Required)</li><li>Arabic / Hindi (A strong advantage)</li></ul>Job Types: Full-time, Part-time, Permanent, ContractApplication Question(s):<ul><li>Please mention your current area of residence in Sharjah/UAE.</li><li>Which Generative AI tools are you most proficient in?</li><li>Can you provide a link to a portfolio or a brief description of an AI project you have led?</li></ul>

GenAI & Prompt Engineering Specialist (Instructor)

First Abu Dhabi Bank (FAB)

<div>
 
 Company Description
 
 
 
 First Abu Dhabi Bank is an inclusive environment where each person values the experiences, perspectives, ideas and beliefs of others. We&rsquo;re in a unique position to learn from all our colleagues, combining international experience with deep cultural knowledge and local expertise. At FAB, you&rsquo;ll have the support of your team and a strong relationship with your line manager, who will trust you with responsibility and recognize your good performance. As we embrace different ways of seeing the world, listening to each other and respecting different viewpoints, we grow stronger &ndash; together.
 
 
 
 Job Description
 
 
 
 
 Core Responsibilities
 
 
 
 
 Generic Accountability
 
 
 
 <ul>
 <li>
 Ensure adequate staffing of retail sales department and raise any concerns to BM.
 </li>
 <li>
 Provide input on CSO&rsquo;s performance to the BM.
 </li>
 <li>
 Provide coaching, mentoring and guidance to CSO&rsquo;s
 
 
 </li>
 </ul>
 
 Job Specific Accountabilities
 
 
 
 <ul>
 <li>
 Support BM in implementing retail sales change initiatives.
 </li>
 <li>
 Actively Sell / cross sell asset and liability products to new and existing Classic and advantage customer.
 </li>
 <li>
 Ensure retail sales performance meets KPI targets as per customer segments
 </li>
 <li>
 Supervise CSO performance by participating in and leading daily retail sales team meetings
 </li>
 <li>
 Attract new customers to branch through personal relations and existing customer referrals
 </li>
 <li>
 Monitor CSO daily operations and provide necessary authorizations
 </li>
 <li>
 Support CSO&rsquo;s by serving customers during peak times
 </li>
 <li>
 Assign tasks fairly to staff so that no work is left pending at day end
 </li>
 <li>
 Ensure that activities adhere to audit, risk, legal and policy requirements
 </li>
 <li>
 Provide direct coaching, mentoring and guidance to CSO&rsquo;s
 </li>
 <li>
 Identify staff training needs (products, systems, sales skills) and address them.
 </li>
 <li>
 Authorized Financial and Non-Financial transactions.
 </li>
 <li>
 Ensure proper control maintained for all unissued /undelivered credit cards, cheque books, Debit cards and PIN.
 </li>
 <li>
 Attend all incoming e-mail and provide response within 24 hours.
 </li>
 <li>
 Participate in and potentially lead daily retail sale team meeting.
 </li>
 <li>
 All required branch reports to be reviewed and signed and retained for audit records.
 </li>
 <li>
 Ensure surprise check is conducted on required intervals.
 </li>
 <li>
 Interaction with colleagues/ internal stakeholders and ensure completion of Mandatory trainings
 </li>
 <li>
 NPS: - Ensure assigned NPS target is achieved by representing FAB values and following customer obsessed methodology to ensure high level of customer experience at all times with zero customer complaints.
 </li>
 <li>
 Role of AML /Compliance Coordinator
 </li>
 <li>
 Custodian of Safe deposit locker
 </li>
 <li>
 Cash Vault custody
 </li>
 <li>
 Police alarm
 
 
 </li>
 </ul>
 
 Specific Accountability
 
 
 
 <ul>
 <li>
 Work closely with BM to determine how to best achieve sales targets for Classic and Advantage customer and determine the best way to allocate targets among CSO staff
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in any discipline.
 </li>
 <li>
 10 years&rsquo; relevant experience in the banking sector with at least 5 years in similar positions of progressively increasing managerial responsibilities in the branch network function.
 </li>
 </ul>
</div>

Assistant Branch Manager - Emirati

AL SHAFAQ AUTO SPARE PARTS TR LLC

Job SummaryCounter Sales Executive assists customers at the sales counter by providing product information, handling sales transactions, and ensuring smooth and friendly customer experience. This role requires good communication skills, basic product knowledge, and a customer-focused approach to help achieve sales targets and maintain customer satisfaction.Key Responsibilities -Customer Service:<ul><li>Greet and assist customers in a professional and friendly manner.</li><li>Understand customer needs and recommend suitable products.</li><li>Respond to customer queries and handle complaints or returns efficiently with the support of the In-charge.</li></ul>Sales &amp; Transactions:<ul><li>Process sales accurately using the POS system.</li><li>Maintain proper records of sales and cash transactions.</li><li>Promote products, offers, and suggest additional items to customers when possible.</li></ul>Product Knowledge &amp; Inventory:<ul><li>Maintain good knowledge of products and services offered.</li><li>Monitor stock levels at the counter and inform the in-charge or warehouse for replenishment when needed.</li><li>Assist in stock checks and basic inventory management.</li></ul>Store Maintenance &amp; Display:<ul><li>Keep the counter clean, organized, and presentable at all times.</li><li>Help arrange products for display and promotional setups.</li><li>Follow company guidelines for safety, hygiene, and security.</li></ul>Reporting &amp; Coordination:<ul><li>Report daily sales, stock issues, and customer feedback to the In-charge or Manager.</li><li>Coordinate with other departments for special orders or customer requests.</li></ul>Required Skills &amp; Qualifications:<ul><li>High school diploma or equivalent; additional training in sales or customer service is a plus.</li><li>Prior experience in retail or counter sales is preferred.</li><li>Good communication and interpersonal skills.</li><li>Basic math and computer skills (POS systems, MS Office).</li><li>Friendly, patient, and customer-focused attitude.</li></ul>Work Environment &amp; Physical Requirements:<ul><li>May require standing for long periods.</li><li>Ability to manage multiple customer requests at the same time.</li><li>May involve handling light to medium weight products.</li><li>Handle additional tasks assigned by management as needed</li></ul>Remuneration:<ul><li>AED 2,000 &ndash; 3,000 per month (depending on experience).</li></ul>Job Types: Full-time, Permanent, FresherPay: AED2,000.00 - AED3,000.00 per monthWork Location: In person

Counter Sales Executive

TransAsia HR Consultancy 

We are seeking for Barista who is responsible for expertly preparing and serving high-quality specialty coffee, espresso-based drinks, teas, and a variety of other beverages, ensuring each drink meets the shop's standards while delivering exceptional service in a friendly and efficient manner.Responsibilities: Coffee and Beverage PreparationCustomer ServiceMaintaining CleanlinessInventory and Stock ManagementStay informed about the coffee menu, brewing methods, ingredients, and seasonal offerings.Educate customers on different coffee options, brewing methods, and provide personalized drink recommendations.Qualifications: Previous barista or customer service experience is preferred but not required.Basic knowledge of coffee preparation methods and equipment is a plus.Strong communication and interpersonal skills.Ability to work in a fast-paced environment and handle multiple tasks.Excellent customer service skills with a friendly and approachable demeanor.Job Type: Full-timePay: AED2,000.00 - AED3,000.00 per monthWork Location: In person

Barista

Explore 64+ Customer support specialist in Sharjah United Arab Emirates this April. Find roles across top companies and apply now to boost your career.