customer service representative Jobs in Lahore Pakistan

customer service representative

customer sales representative Jobs in Lahore Pakistan

customer sales representative

customer support executive Jobs in Lahore Pakistan

customer support executive

customer success specialist Jobs in Lahore Pakistan

customer success specialist

customer services representative Jobs in Lahore Pakistan

customer services representative

customer support supervisor

Geekinn Private Limited

As the Customer Support Supervisor, you will oversee the technical support operations for our flagship product &mdash; Resourceinn HRMS. You will lead a team of support specialists dedicated to ensuring client satisfaction through prompt issue resolution, process improvement, and consistent service excellence. The role requires strong leadership skills, a background in BPO support operations, and a hands-on approach to managing day-to-day support performance and quality.Key Responsibilities:<ul><li>Supervise and guide the Customer Support team handling technical support queries related to Resourceinn HRMS modules.</li><li>Monitor daily team operations to ensure timely ticket resolution and compliance with defined SLAs and KPIs.</li><li>Conduct regular performance reviews, provide coaching and mentoring, and identify training needs for team members.</li><li>Analyze customer feedback and ticket trends to identify recurring issues and work with the Product and QA teams for resolution.</li><li>Implement and maintain best practices for customer communication, escalation handling, and service documentation.</li><li>Prepare and present weekly and monthly performance reports to management, highlighting key insights and improvement areas.</li><li>Ensure the team follows standard procedures for ticket logging, classification, and escalation.</li><li>Maintain a high standard of professionalism and empathy while dealing with customer escalations.</li><li>Coordinate with internal departments (Product Development, Implementation, and Finance) to ensure end-to-end issue resolution.</li></ul>Required Skills &amp; Qualifications:<ul><li>Bachelor&rsquo;s degree in Business Administration, Computer Science, or a related field (MBA preferred).</li><li>3&ndash;5 years of experience in customer or technical support, preferably within a SaaS-based or HRMS environment.</li><li>1&ndash;2 years of experience in a BPO company in a lead or supervisory role (mandatory).</li><li>Strong understanding of customer support metrics, ticketing tools, and SLA management.</li><li>Excellent leadership, communication, and problem-solving abilities.</li><li>Ability to manage multiple priorities and perform effectively under pressure.</li><li>Analytical mindset with attention to detail and a focus on continuous improvement.</li></ul>Job Type: Full-timePay: Rs80,000.00 - Rs150,000.00 per monthWork Location: In person

Customer Support Supervisor

Cinepax

Operations Supervisor &ndash; Packages Mall (Female)(Core Retail Background is Mandatory)We are looking for a dynamic and result-oriented Operations Supervisor to join our team at Topsy turvy-Packages Mall, Lahore.Key Responsibilities:<ul><li>Oversee daily retail operations including customer service, audits, inventory, HR, and asset management.</li><li>Monitor and analyze sales and operational data to enhance performance and support business growth.</li><li>Implement a market-driven approach and contribute to network expansion initiatives.</li><li>Ensure smooth field operations and adherence to company standards.</li></ul>Requirements:<ul><li>Proven experience in core retail operations (mandatory).</li><li>Strong analytical and problem-solving skills with proficiency in data interpretation.</li><li>Excellent leadership and communication skills.</li><li>Ability to manage multiple operational functions efficiently.</li></ul>What We Offer:<ul><li>Market-competitive salary and benefits package.</li><li>Professional growth opportunities in a dynamic retail environment.</li></ul>Job Type: Full-time (Rotational Shifts) Work Location: On-site &ndash; Packages Mall, LahoreJob Type: Full-timeWork Location: In person

Operations Supervisor-TOSPY TURVY (Female)

HRPSP - Your Strategic HR Partner

We&rsquo;re Hiring: Call Center SupervisorLocation: Lahore Salary: PKR 65,000 + 5,000 Incentive Industry: Call Center / BPOAre you a people-focused leader with a passion for team performance and customer satisfaction? We&rsquo;re looking for a dynamic Call Center Supervisor to lead, motivate, and manage our growing team in Lahore.Key Responsibilities<ul><li>Lead, supervise, and motivate call center teams to achieve performance targets.</li><li>Ensure smooth day-to-day operations with strong team management skills.</li><li>Prepare reports and communicate effectively with clients and internal stakeholders.</li><li>Utilize MS Office and call center tools for reporting and monitoring.</li><li>Handle conflict resolution and maintain excellent client management practices.</li><li>Comfortable working in rotational shifts.</li></ul>Required Skills &amp; Qualifications<ul><li>Minimum Bachelor's degree; Master&rsquo;s preferred.</li><li>At least 3 years of experience in a Call Center environment.</li><li>Excellent leadership, communication, and problem-solving abilities.</li><li>Strong understanding of call center operations and customer service workflows.</li></ul>Benefits<ul><li>Competitive Salary</li><li>Health Insurance</li><li>Gratuity</li><li>Subsidized Food</li><li>Subsidized Mobile Connection</li></ul>Job Type: Full-timePay: Rs65,000.00 - Rs70,000.00 per monthWork Location: In person

Call Center Supervisor

Achha Foods

Operational ManagementOversee day-to-day branch operations, including inventory management, product handling, and customer service.Ensure compliance with company policies, food safety standards, and hygiene regulations.Monitor equipment and facilities to maintain operational efficiency.Team LeadershipSupervise, train, and motivate branch staff to achieve performance targets.Schedule and manage staff shifts to ensure adequate coverage during peak hours.Address staff issues promptly and foster a positive working environment.Sales and Customer ServiceDrive sales by promoting products and ensuring excellent customer service.Address and resolve customer complaints or queries in a professional and timely manner.Implement promotional campaigns and track their effectiveness.Inventory and Stock ControlMonitor inventory levels to ensure product availability while minimizing wastage.Conduct regular stock checks and coordinate with suppliers for timely restocking.Maintain accurate records of inventory, deliveries, and sales transactions.Financial ManagementOversee cash handling, daily sales reconciliation, and reporting.Manage branch expenses to align with budgetary guidelines.Analyze sales and operational data to identify areas for improvement.Compliance and ReportingEnsure adherence to health, safety, and quality standards.Prepare and submit operational reports to senior management as required.Stay updated on local regulations affecting branch operations.Any other responsibilities provided by the companyJob Type: Full-timePay: From Rs35,000.00 per monthEducation:<ul><li>Intermediate (Required)</li></ul>Experience:<ul><li>Branch Supervisor in FMCG firm: 1 year (Preferred)</li></ul>Location:<ul><li>Lahore (Required)</li></ul>Work Location: In person

Branch Supervisor

Do Deliver Pvt Ltd

Job Purpose:The Rider is responsible for ensuring timely and accurate delivery of parcels, packages, and documents to customers while maintaining a high level of professionalism, customer satisfaction, and safety standards.Key Responsibilities:<ul><li>Deliver orders/parcels to customers as per the assigned schedule.</li><li>Ensure safe handling and accurate delivery of all items.</li><li>Collect proof of delivery (POD) and payments (if applicable) and submit to the concerned department.</li><li>Follow the company&rsquo;s delivery routes and time schedules.</li><li>Communicate effectively with dispatchers and supervisors regarding delays, issues, or route changes.</li><li>Maintain the assigned vehicle/bike in good condition and ensure all documentation (license, registration, insurance) is up to date.</li><li>Adhere to all traffic rules, company policies, and safety regulations.</li><li>Provide excellent customer service and represent Do Deliver in a professional manner.</li><li>Report any incidents, accidents, or maintenance requirements immediately to the supervisor.</li></ul>Requirements:<ul><li>Requirements:</li><li>Minimum qualification: Matric / Intermediate.</li><li>Valid motorcycle driving license.</li><li>Own motorcycle.</li><li>Prior experience in delivery/logistics preferred but not mandatory.</li><li>Good communication and time management skills.</li><li>Ability to work under pressure and meet deadlines.</li><li>Basic knowledge of local routes and areas.</li></ul>Job Type: Full-timePay: From Rs20,000.00 per monthWork Location: In person

Courier Rider

PakWheels.com

<div>
 
 Job Summary
 
 
 
 We are looking for a detail-oriented and technically skilled Car Inspection Technician for our Vehicle Inspection Center in Lahore. The technician will be responsible for conducting comprehensive vehicle inspections to assess mechanical, electrical, body paint and safety conditions and ensure compliance with inspection standards and customer requirements.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Conduct thorough inspections of all types of vehicles, (Sedan, SUVs, hatchback etc,) including brakes, suspension, steering, tires, lights, wipers, horns, and other safety components.
 </li>
 <li>
 Check engine condition, fluid levels, leaks, and general maintenance status.
 </li>
 <li>
 Use diagnostic tools (OBD scanner, battery tester, etc.) to identify faults or errors.
 </li>
 <li>
 Document findings accurately on inspection forms or digital systems.
 </li>
 <li>
 Explain inspection results to customers and recommend necessary repairs or maintenance.
 </li>
 <li>
 Follow standard inspection checklists and company SOPs.
 </li>
 <li>
 Maintain cleanliness and organization of inspection bays and equipment.
 </li>
 <li>
 Report serious issues or safety risks to the Supervisor or Branch Manager immediately.
 </li>
 <li>
 Assist in calibration, basic maintenance, and safe handling of inspection tools.
 </li>
 <li>
 Maintain a professional attitude and ensure excellent customer interaction during the inspection process
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Matric / Intermediate / Diploma in Auto Mechanics, Auto Electrician, or related technical field.
 </li>
 <li>
 1&ndash;3 years of experience in vehicle inspection, maintenance, or diagnostics.
 </li>
 <li>
 Working knowledge of vehicle systems (engine, suspension, brakes, electrical, etc.)
 </li>
 </ul>
</div>

Car Technician

PakWheels

<div>Job Summary
We are looking for a detail-oriented and technically skilled Car Inspection Technician for our Vehicle Inspection Center in Lahore. The technician will be responsible for conducting comprehensive vehicle inspections to assess mechanical, electrical, body paint and safety conditions and ensure compliance with inspection standards and customer requirements.
Key Responsibilities:
<ul><li>Conduct thorough inspections of all types of vehicles, (Sedan, SUVs, hatchback etc,) including brakes, suspension, steering, tires, lights, wipers, horns, and other safety components.</li>
<li>Check engine condition, fluid levels, leaks, and general maintenance status.</li>
<li>Use diagnostic tools (OBD scanner, battery tester, etc.) to identify faults or errors.</li>
<li>Document findings accurately on inspection forms or digital systems.</li>
<li>Explain inspection results to customers and recommend necessary repairs or maintenance.</li>
<li>Follow standard inspection checklists and company SOPs.</li>
<li>Maintain cleanliness and organization of inspection bays and equipment.</li>
<li>Report serious issues or safety risks to the Supervisor or Branch Manager immediately.</li>
<li>Assist in calibration, basic maintenance, and safe handling of inspection tools.</li>
<li>Maintain a professional attitude and ensure excellent customer interaction during the inspection process</li>
</ul>
Qualifications:
<ul><li>Matric / Intermediate / Diploma in Auto Mechanics, Auto Electrician, or related technical field.</li>
<li>1&ndash;3 years of experience in vehicle inspection, maintenance, or diagnostics.</li>
<li>Working knowledge of vehicle systems (engine, suspension, brakes, electrical, etc.)</li></ul></div>

Explore 1487+ Customer support supervisor in Lahore Pakistan this November. Find roles across top companies and apply now to boost your career.

1487 customer support supervisor jobs IN Lahore Pakistan

Customer Support Supervisor

Operations Supervisor-TOSPY TURVY (Female)

Call Center Supervisor

Branch Supervisor

Courier Rider

Car Technician

Car Technician