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cx assistant manager cx insight analyst

Odeabank

<div>
 
 
 Qualifications
 
 
 
 
 
 <ul>
 <li>
 Min 5+ years of experience in a
 
 CX Insight Analyst
 
 or similar role.
 </li>
 <li>
 Strong proficiency in Python and SQL for data analysis and reporting.
 </li>
 <li>
 Having strong knowledge of persona analysis, customer journey mapping and design thinking methodology preferably in Banking &amp; Finance sector
 </li>
 <li>
 Collaborate with cross-functional agile teams and outsource consultants, to ensure a cohesive and customer-centric approach in decision-making processes.
 </li>
 <li>
 Strong communication and presentation skills to effectively convey findings to technical and non-technical stakeholders
 </li>
 <li>
 Familiarity with customer experience technologies and tools
 </li>
 <li>
 Experience in quantitive and qualitive research methodologies.
 </li>
 <li>
 Ability to work collaboratively in a team environment and manage multiple priorities.
 </li>
 <li>
 Solution oriented, analytical thinking and research skills
 </li>
 <li>
 Strong leadership and project management skills.
 </li>
 <li>
 Strong command of written and verbal English
 </li>
 </ul>
 
 
 
 
 
 Job Descriptions
 
 
 
 
 
 <ul>
 <li>
 Analyze customer feedbacks and share the insights obtained with relevant individuals / teams in understandable, actionable formats and monitor CX related KPIs such as NPS, CSAT, CES.
 </li>
 <li>
 Utilize Python and SQL to extract, manipulate, and analyze large datasets.
 </li>
 <li>
 Monitor customer feedback and complaints daily, maintain communication with Sales Management, Contact Center, Product, and Segment teams for customers requiring immediate action, and establish an alert system.
 </li>
 <li>
 Develop and maintain dashboards and reports for CX metrics, ensuring accurate and timely delivery of insights to stakeholders.
 </li>
 <li>
 Work closely with Product, Segment and UX teams to translate insights into tangible actions and improvements across various customer touchpoints.
 </li>
 <li>
 Lead and support journey mapping processes, collaborating with cross-functional teams to optimize end-to-end customer journeys.
 </li>
 <li>
 Monitor and evaluate the impact of CX initiatives and provide recommendations for continuous improvement.
 </li>
 </ul>
 
 
</div>

CX Assistant Manager (CX Insight Analyst)

Innovance Consultancy

<div>
 
 We are looking for a
 
 &ldquo;
 
 
 Business Analyst
 
 
 ".
 
 Join us if you have a penchant to develop solutions with cutting-edge applications for a better world. The job is primarily hybrid. We expect the candidates to be in
 
 Istanbul.
 
 
 
 
 
 
 
 Basic Qualifications:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Engineering departments
 </li>
 <li>
 5+ years of experience in participation banking experienced analyst with experience in domains such as credit, deposit and treasury
 </li>
 <li>
 Demonstrated experience in translating the business needs to technical requirements for Business, and IT teams as well as in implementing integration solutions
 </li>
 <li>
 Hands-on experience in Postman or SoapUI
 </li>
 <li>
 Hands-on experience in SQL and PL/SQL
 </li>
 <li>
 Understanding of the software development life cycle (SDLC) and SDLC tools such as Jira
 </li>
 <li>
 Understanding of RESTful API development with JSON
 </li>
 <li>
 Ability to handle multiple projects
 </li>
 <li>
 Hold self-responsible for team and individual tasks assigned
 </li>
 <li>
 Strong interpersonal skills to effectively communicate with the team and collaborate with stakeholders
 </li>
 <li>
 Strong executive communication skills, with the ability to communicate and present to the senior leadership
 </li>
 <li>
 Experienced in Agile Development methodologies (Scrum, Kanban etc.)
 </li>
 <li>
 Fluency in English is plus
 </li>
 <li>
 Certified in Design Thinking Practices, UX, and CX concepts (preferably)
 </li>
 <li>
 Certified as a Scrum Product Owner and/or a Scrum Master (preferab
 
 ly)
 
 </li>
 </ul>
 
 
 
 
 
 For details:
 
 
 <ul>
 <li>
 Visit:
 
 www.innovance.com.tr
 
 </li>
 <li>
 Follow us on LinkedIn:
 
 www.linkedin.com/company/innovance-consultancy
 
 </li>
 <li>
 Follow us on Instagram:
 
 www.instagram.com/innovanceconsultancy
 
 </li>
 <li>
 Follow us on Medium:
 
 www.medium.com/innovance-company-blog
 
 </li>
 <li>
 Follow us on X:
 
 https://x.com/Innovance2017
 
 </li>
 </ul>
</div>

Senior Business Analyst

Fintecia

<div>
 
 
 Fintecia
 
 is a rapidly growing financial technology company offering a next-generation
 
 core banking platform
 
 , along with complementary digital modules tailored for participation banking, consumer finance, and end-to-end financial services. Our modular and scalable solutions empower financial institutions to drive digital transformation with agility, compliance, and innovation.
 
 
 
 
 
 We are looking for a
 
 &ldquo;
 
 
 Business Analyst
 
 
 ".
 
 Join us if you have a penchant to develop solutions with cutting-edge applications for a better world. The job is primarily hybrid. We expect the candidates to be in
 
 Istanbul.
 
 
 
 
 
 
 
 Basic Qualifications:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Engineering departments
 </li>
 <li>
 5+ years of experience in participation Banking experienced analyst with experience in domains such as credit, deposit and treasury
 </li>
 <li>
 Demonstrated experience in translating the business needs to technical requirements for Business, and IT teams as well as in implementing integration solutions
 </li>
 <li>
 Hands-on experience in Postman or SoapUI
 </li>
 <li>
 Hands-on experience in SQL and PL/SQL
 </li>
 <li>
 Understanding of the software development life cycle (SDLC) and SDLC tools such as Jira
 </li>
 <li>
 Understanding of RESTful API development with JSON
 </li>
 <li>
 Ability to handle multiple projects
 </li>
 <li>
 Hold self-responsible for team and individual tasks assigned
 </li>
 <li>
 Strong interpersonal skills to effectively communicate with the team and collaborate with stakeholders
 </li>
 <li>
 Strong executive communication skills, with the ability to communicate and present to the senior leadership
 </li>
 <li>
 Experienced in Agile Development methodologies (Scrum, Kanban etc.)
 </li>
 <li>
 Fluency in English is plus
 </li>
 <li>
 Certified in Design Thinking Practices, UX, and CX concepts (preferably)
 </li>
 <li>
 Certified as a Scrum Product Owner and/or a Scrum Master (preferab
 
 ly)
 
 </li>
 </ul>
 
 
 
 
 
 For details:
 
 
 <ul>
 <li>
 Visit:
 
 http://www.fintecia.com.tr
 
 </li>
 <li>
 Follow us on LinkedIn:
 
 https://www.linkedin.com/company/fintecia/
 
 </li>
 </ul>
 
 
</div>

Business Analyst

MediaMarkt Turkey

<div>
 
 
 Qualifications:
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s Degree preferably in Engineering, Economics, or Management
 </li>
 <li>
 Good working knowledge of MS Office,
 </li>
 <li>
 Competency in data using tools such as Power BI, Tableu is a plus.
 </li>
 <li>
 Minimum 10 years experience in Customer Experience, Consumer Insights, or Market Research,
 </li>
 <li>
 Strong analytical skills and KPI tracking,
 </li>
 <li>
 Advanced level of English both verbal and written,
 </li>
 <li>
 Support open communication and feedback culture,
 </li>
 <li>
 Open to change and innovation.
 </li>
 </ul>
 
 
 
 
 
 Job Description:
 
 
 
 
 
 <ul>
 <li>
 Understanding, aggregating, and analyzing customer feedback from different platforms (NPS surveys, contact center, customer reviews, complaints, mystery shopper studies, ad-hoc customer research etc.),
 </li>
 <li>
 Investigating the root cause of customer pain points, bring actionable insights to improve end to end customer journey,
 </li>
 <li>
 Strictly monitoring CX KPIs and presents weekly and monthly results to management board and internal stakeholders,
 </li>
 <li>
 Guiding the cross-discipline teams regarding Customer Journey improvements and follow up the actions,
 </li>
 <li>
 Identifying and driving improvements in the customer experience strategy for all touch points (E-commerce, stores, after sales, other services etc.),
 </li>
 <li>
 Managing the journey across platforms, channels, and touch points,
 </li>
 <li>
 Preparing and providing customer experience trainings within the organization (Store openings, CEM trainings in existing stores, etc.),
 </li>
 <li>
 Providing the necessary support in the demands and needs of the CEMs in the stores regarding customer experience processes,
 </li>
 <li>
 Managing 3rd party agencies regarding all Market Research activities for MediaMarkt Turkey,
 </li>
 <li>
 Leading and coaching the CX team,
 </li>
 <li>
 Managing CX projects and be part of all customers faced projects within the organization,
 </li>
 <li>
 Collaborating with global CX team to improve reporting tools and bring local needs to their attention,
 </li>
 <li>
 Following best practices for Customer Experience in OmniChannel world and adapt relevant practices.
 </li>
 </ul>
 
 
 
 
 In our journey which is driven with our goal of becoming the first choice as the trusted retailer for tailored solutions in a tech-driven world, we are growing rapidly with more than 102 stores today in Turkey. With the strength of MediaMarktSaturn Retail Group as the number one consumer electronics retailer in Europe, we bring technology together with our customers and make their lives easier with the services we offer. If you are a person who likes to think, speak with data and take action, it is time to join us!
 
 
 Sustainable growth is possible with equal opportunities and different perspectives. As MediaMarkt Turkey, we take care to avoid any discrimination such as race, religion, gender, sexual orientation, disability status. We think that all candidates who apply to us should have transparent, fair and equal rights. By trying to be a role model in our sector, we believe in the power of diversity and inclusion which help us to grow together.
 
 
 By applying to this job posting, you acknowledge that the individuals provided as references may be contacted for reference checks and their contact information has been shared with their knowledge and consent. You also consent to the retention of the information you provided to the Company during your job application for up to 1 year, for the purpose of assessing your suitability for similar positions that may arise in the future, after which it will be disposed of. If you are unable to fulfill the reference commitment or if you do not wish your resume to be retained, you may inform us.
 
 
 
 For detailed information regarding protection of your personal data you may access the following link:
 
 
 
 
 Ki&scedil;isel verilerinizin i&scedil;lenmesine dair ayr&inodot;nt&inodot;l&inodot; bilgi i&ccedil;in a&scedil;a&gbreve;&inodot;da link i&ccedil;erisinde yer alan ayd&inodot;nlatma bildirimimizi inceleyebilirsiniz;
 
 
 
 
 &Ccedil;al&inodot;&scedil;an Aday&inodot; Ayd&inodot;nlatma Metni
 
 
</div>

Customer Experience Department Manager

Mplus

<div>
 
 
 Role Purpose
 
 
 
 
 
 
 The Growth Executive analyzes the client&rsquo;s current state and develops growth and transformation recommendations by leveraging the full Mplus solution architecture&mdash;Consulting + Technology + Operations.
 
 
 This role is a blend of strategy consulting, customer experience design, and operational improvement.
 
 
 
 
 
 
 Responsibilities
 
 
 
 
 
 
 
 Client &amp; Market Analysis
 
 
 
 
 
 
 &bull; Analyze clients&rsquo; operational processes, KPIs, organizational structure, and bottlenecks.
 
 
 &bull; Conduct industry research, benchmarking studies, and best-practice analyses.
 
 
 &bull; Review customer journeys to identify critical touchpoints and opportunity areas.
 
 
 
 
 
 
 Value &amp; Growth Strategy Development
 
 
 
 
 
 
 &bull; Translate insights into concrete growth recommendations.
 
 
 &bull; Develop end-to-end solution packages aligned with the Mplus solution architecture (Consulting + Technology + Operations).
 
 
 &bull; Prepare business cases (ROI calculations, cost savings, performance improvements).
 
 
 &bull; Create presentations and deliver findings to clients.
 
 
 
 
 
 
 Consulting Project Participation
 
 
 
 
 
 
 &bull; Take an active role in projects from diagnostic analysis to solution/experience design and transformation planning.
 
 
 &bull; Support teams during the initial phases of project implementation.
 
 
 &bull; Track KPIs, measure impact, and report outcomes.
 
 
 
 
 
 
 Internal Collaboration
 
 
 
 
 
 
 &bull; Work with the AI &amp; Technology team to connect AI opportunities with transformation projects.
 
 
 &bull; Collaborate closely with Operations to validate the feasibility of proposed solutions.
 
 
 &bull; Partner with the Sales team during proposal development and client presentations.
 
 
 
 
 
 
 Candidate Profile
 
 
 
 
 
 
 
 Required Skills &amp; Experience
 
 
 
 
 
 
 &bull; 2&ndash;5 years of experience in consulting, strategy, business analysis, CX, or operational improvement.
 
 
 &bull; Strong analytical thinking and problem-solving skills.
 
 
 &bull; Advanced presentation development skills.
 
 
 &bull; Proficiency in Excel and basic data analysis.
 
 
 &bull; Strong communication skills and ability to work with multiple stakeholders.
 
 
 &bull; Curious, adaptable, and eager to learn.
 
 
 &bull; High level of technology literacy.
 
 
 &bull; Strong written and spoken English.
 
 
 
 
 
 
 Preferred
 
 
 
 
 
 
 &bull; Knowledge of AI-driven process improvement.
 
 
 &bull; Familiarity with CX KPIs (AHT, FCR, NPS, SLA, Churn Rate, etc.).
 
 
 
 
 
 
 What We Offer
 
 
 
 
 
 
 &bull; Opportunity to work on Mplus&rsquo;s most critical projects alongside senior leadership.
 
 
 &bull; Contribution to large-scale transformation projects across a wide range of industries.
 
 
 &bull; Entrepreneurial and fast-growing consulting environment.
 
</div>

Growth Executive

<div>
 
 We are looking for a
 
 &ldquo;
 
 
 Business Analyst
 
 
 ".
 
 Join us if you have a penchant to develop solutions with cutting-edge applications for a better world. The job is primarily hybrid. We expect the candidates to be in
 
 Istanbul.
 
 
 
 
 
 
 
 Basic Qualifications:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Engineering departments
 </li>
 <li>
 3+ years of hands-on experience in banking, specifically in commercial loan (corporate/SME) allocation processes, including credit policy knowledge, risk assessment, regulatory compliance, financial statement analysis, and end-to-end credit workflow management (from application to approval).
 </li>
 <li>
 Experience in documenting business requirements, improving credit processes, and collaborating with risk, compliance, and IT teams to optimize credit allocation systems.
 </li>
 <li>
 Demonstrated experience in translating the business needs to technical requirements for Business, and IT teams as well as in implementing integration solutions
 </li>
 <li>
 Hands-on experience in Postman or SoapUI
 </li>
 <li>
 Hands-on experience in SQL and PL/SQL
 </li>
 <li>
 Understanding of the software development life cycle (SDLC) and SDLC tools such as Jira
 </li>
 <li>
 Understanding of RESTful API development with JSON
 </li>
 <li>
 Ability to handle multiple projects
 </li>
 <li>
 Hold self-responsible for team and individual tasks assigned
 </li>
 <li>
 Strong interpersonal skills to effectively communicate with the team and collaborate with stakeholders
 </li>
 <li>
 Strong executive communication skills, with the ability to communicate and present to the senior leadership
 </li>
 <li>
 Experienced in Agile Development methodologies (Scrum, Kanban etc.)
 </li>
 <li>
 Fluency in English is plus
 </li>
 <li>
 Certified in Design Thinking Practices, UX, and CX concepts (preferably)
 </li>
 <li>
 Certified as a Scrum Product Owner and/or a Scrum Master (preferab
 
 ly)
 
 </li>
 </ul>
 
 
 
 
 
 For details:
 
 
 <ul>
 <li>
 Visit: www.innovance.com.tr
 </li>
 <li>
 Follow us on LinkedIn: www.linkedin.com/company/innovance-consultancy
 </li>
 <li>
 Follow us on Instagram: www.instagram.com/innovanceconsultancy
 </li>
 <li>
 Follow us on Medium: www.medium.com/innovance-company-blog
 </li>
 <li>
 Follow us on X: https://x.com/Innovance2017
 </li>
 </ul>
 
 
</div>

MindDX

<div>
 
 
 MindDX Digital Transformation Technologies | A Great Place to Work&reg; Certified Company
 
 
 
 
 
 
 Combining intelligence and expertise in digital transformation providing smart solutions to businesses vision.
 
 
 
 
 
 
 Why MindDX?
 
 
 
 
 
 
 The word "Mind" means intelligence, analytical thinking and strategic approach, &lsquo;DX&rsquo; (Digital Transformation) represents our expertise in digital transformation. This combination reflects our vision to offer data-driven decision-making processes, smart technology solutions and consultancy services under a single roof.
 
 
 
 
 
 With our experienced team, global technology partnerships and local market expertise, we stand by as reliable solution partner in AI-powered digital transformation journey. In this way, we support companies to achieve sustainable growth in the digital business world of the future by increasing the competitiveness of their business.
 
 
 
 
 
 
 Our Digital Transformation Solutions:
 
 
 
 
 
 
 We offer digital transformation solutions tailored to different industries, including:
 
 
 
 
 <ul>
 <li>
 
 AI-assisted Digital Transformation Roadmap &amp; DMI
 
 (https://minddx.ai/tr/ai-driven-digital-transformation/)
 </li>
 <li>
 
 Change Management and BPR Consultancy Services
 
 </li>
 <li>
 
 Forterro products: ABAS ERP and Prodaso IIoT
 
 (https://minddx.ai/tr/abas-erp/ &amp; https://minddx.ai/tr/mes-iot/)
 </li>
 <li>
 
 Odoo ERP
 
 (https://minddx.ai/tr/odoo-erp/)
 </li>
 <li>
 
 Pipedrive CRM
 
 (https://minddx.ai/tr/pipedrive-crm/)
 </li>
 <li>
 
 Freshworks CX &amp; EX
 
 (https://minddx.ai/tr/freshworks/)
 </li>
 <li>
 
 Zoho CRM
 
 </li>
 </ul>
 
 
 
 
 We are looking for
 
 Account Managers
 
 
 (for Zoho CRM, Pipedrive CRM, Freshworks CX and EX (ITSM) solutions)
 
 to acquire new customers and build long-term relationships. Tasks include finding and advising potential customers, conducting product presentations, preparing offers and negotiating contracts, market analysis and working closely with business development and project teams. You bring experience in DX solution and consultancy sales, excellent communication skills in Turkish and English, and a strong network.
 
 
 
 
 
 
 Your area of &ZeroWidthSpace;responsibility
 
 
 
 
 
 <ul>
 <li>
 
 Sales and customer acquisition:
 
 Identifying and acquiring new business customers in the CRM area as well as building and maintaining long-term customer relationships.
 </li>
 <li>
 
 Consulting and presentation:
 
 Advising potential customers on our solutions, conducting product presentations and live demonstrations.
 </li>
 <li>
 
 Quotation preparation and contract negotiations:
 
 Preparation of tailor-made quotations and contracts, negotiation of prices and contract terms.
 </li>
 <li>
 
 Market analysis:
 
 Analysis of business software market trends and competitive activities in Turkey to identify new business opportunities and develop sales strategies.
 </li>
 <li>
 
 Teamwork and collaboration:
 
 Work closely with the business development team to develop sales strategies.
 </li>
 <li>
 
 Reporting:
 
 Regularly prepare sales reports and forecasts to monitor and report progress against sales goals.
 </li>
 </ul>
 
 
 
 
 
 Your requirements profile
 
 
 
 
 
 <ul>
 <li>
 
 Experience:
 
 Experience in selling business software solutions or complex software products, preferably CRM software.
 </li>
 <li>
 
 Knowledge:
 
 In-depth knowledge of CRM systems and their implementation, understanding of business processes and business contexts.
 </li>
 <li>
 
 Communication:
 
 Excellent communication and presentation skills in Turkish and English.
 </li>
 <li>
 
 Network:
 
 Strong customer orientation and an existing network in Turkey are an advantage.
 </li>
 <li>
 
 Willingness to travel:
 
 Willingness to travel regularly within Turkey.
 </li>
 <li>
 
 Results orientation:
 
 Strong goal orientation.
 </li>
 <li>
 
 Independence:
 
 High self-motivation and the ability to work independently.
 </li>
 <li>
 
 Teamwork:
 
 Ability to work together and support the team to achieve common goals.
 </li>
 <li>
 
 Negotiation skills:
 
 &nbsp;Strong negotiation skills and the ability to create win-win situations.
 </li>
 </ul>
</div>

CRM Sales Account Manager (Zoho, Pipedrive, Freshworks)

Explore 603+ Cx assistant manager cx insight analyst in R D Bus Jobs In Istanbul Turkey this December. Find roles across top companies and apply now to boost your career.

603 cx assistant manager cx insight analyst jobs IN R D Bus Jobs In Istanbul Turkey

CX Assistant Manager (CX Insight Analyst)

Senior Business Analyst

Business Analyst

Customer Experience Department Manager

Growth Executive

Business Analyst

CRM Sales Account Manager (Zoho, Pipedrive, Freshworks)