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cx assistant manager cx insight analyst

Odeabank

<div>
 
 
 Qualifications
 
 
 
 
 
 <ul>
 <li>
 Min 5+ years of experience in a
 
 CX Insight Analyst
 
 or similar role.
 </li>
 <li>
 Strong proficiency in Python and SQL for data analysis and reporting.
 </li>
 <li>
 Having strong knowledge of persona analysis, customer journey mapping and design thinking methodology preferably in Banking &amp; Finance sector
 </li>
 <li>
 Collaborate with cross-functional agile teams and outsource consultants, to ensure a cohesive and customer-centric approach in decision-making processes.
 </li>
 <li>
 Strong communication and presentation skills to effectively convey findings to technical and non-technical stakeholders
 </li>
 <li>
 Familiarity with customer experience technologies and tools
 </li>
 <li>
 Experience in quantitive and qualitive research methodologies.
 </li>
 <li>
 Ability to work collaboratively in a team environment and manage multiple priorities.
 </li>
 <li>
 Solution oriented, analytical thinking and research skills
 </li>
 <li>
 Strong leadership and project management skills.
 </li>
 <li>
 Strong command of written and verbal English
 </li>
 </ul>
 
 
 
 
 
 Job Descriptions
 
 
 
 
 
 <ul>
 <li>
 Analyze customer feedbacks and share the insights obtained with relevant individuals / teams in understandable, actionable formats and monitor CX related KPIs such as NPS, CSAT, CES.
 </li>
 <li>
 Utilize Python and SQL to extract, manipulate, and analyze large datasets.
 </li>
 <li>
 Monitor customer feedback and complaints daily, maintain communication with Sales Management, Contact Center, Product, and Segment teams for customers requiring immediate action, and establish an alert system.
 </li>
 <li>
 Develop and maintain dashboards and reports for CX metrics, ensuring accurate and timely delivery of insights to stakeholders.
 </li>
 <li>
 Work closely with Product, Segment and UX teams to translate insights into tangible actions and improvements across various customer touchpoints.
 </li>
 <li>
 Lead and support journey mapping processes, collaborating with cross-functional teams to optimize end-to-end customer journeys.
 </li>
 <li>
 Monitor and evaluate the impact of CX initiatives and provide recommendations for continuous improvement.
 </li>
 </ul>
 
 
</div>

CX Assistant Manager (CX Insight Analyst)

MediaMarkt Turkey

<div>
 
 
 Qualifications:
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s Degree preferably in Engineering, Economics, or Management
 </li>
 <li>
 Good working knowledge of MS Office,
 </li>
 <li>
 Competency in data using tools such as Power BI, Tableu is a plus.
 </li>
 <li>
 Minimum 10 years experience in Customer Experience, Consumer Insights, or Market Research,
 </li>
 <li>
 Strong analytical skills and KPI tracking,
 </li>
 <li>
 Advanced level of English both verbal and written,
 </li>
 <li>
 Support open communication and feedback culture,
 </li>
 <li>
 Open to change and innovation.
 </li>
 </ul>
 
 
 
 
 
 Job Description:
 
 
 
 
 
 <ul>
 <li>
 Understanding, aggregating, and analyzing customer feedback from different platforms (NPS surveys, contact center, customer reviews, complaints, mystery shopper studies, ad-hoc customer research etc.),
 </li>
 <li>
 Investigating the root cause of customer pain points, bring actionable insights to improve end to end customer journey,
 </li>
 <li>
 Strictly monitoring CX KPIs and presents weekly and monthly results to management board and internal stakeholders,
 </li>
 <li>
 Guiding the cross-discipline teams regarding Customer Journey improvements and follow up the actions,
 </li>
 <li>
 Identifying and driving improvements in the customer experience strategy for all touch points (E-commerce, stores, after sales, other services etc.),
 </li>
 <li>
 Managing the journey across platforms, channels, and touch points,
 </li>
 <li>
 Preparing and providing customer experience trainings within the organization (Store openings, CEM trainings in existing stores, etc.),
 </li>
 <li>
 Providing the necessary support in the demands and needs of the CEMs in the stores regarding customer experience processes,
 </li>
 <li>
 Managing 3rd party agencies regarding all Market Research activities for MediaMarkt Turkey,
 </li>
 <li>
 Leading and coaching the CX team,
 </li>
 <li>
 Managing CX projects and be part of all customers faced projects within the organization,
 </li>
 <li>
 Collaborating with global CX team to improve reporting tools and bring local needs to their attention,
 </li>
 <li>
 Following best practices for Customer Experience in OmniChannel world and adapt relevant practices.
 </li>
 </ul>
 
 
 
 
 In our journey which is driven with our goal of becoming the first choice as the trusted retailer for tailored solutions in a tech-driven world, we are growing rapidly with more than 102 stores today in Turkey. With the strength of MediaMarktSaturn Retail Group as the number one consumer electronics retailer in Europe, we bring technology together with our customers and make their lives easier with the services we offer. If you are a person who likes to think, speak with data and take action, it is time to join us!
 
 
 Sustainable growth is possible with equal opportunities and different perspectives. As MediaMarkt Turkey, we take care to avoid any discrimination such as race, religion, gender, sexual orientation, disability status. We think that all candidates who apply to us should have transparent, fair and equal rights. By trying to be a role model in our sector, we believe in the power of diversity and inclusion which help us to grow together.
 
 
 By applying to this job posting, you acknowledge that the individuals provided as references may be contacted for reference checks and their contact information has been shared with their knowledge and consent. You also consent to the retention of the information you provided to the Company during your job application for up to 1 year, for the purpose of assessing your suitability for similar positions that may arise in the future, after which it will be disposed of. If you are unable to fulfill the reference commitment or if you do not wish your resume to be retained, you may inform us.
 
 
 
 For detailed information regarding protection of your personal data you may access the following link:
 
 
 
 
 Ki&scedil;isel verilerinizin i&scedil;lenmesine dair ayr&inodot;nt&inodot;l&inodot; bilgi i&ccedil;in a&scedil;a&gbreve;&inodot;da link i&ccedil;erisinde yer alan ayd&inodot;nlatma bildirimimizi inceleyebilirsiniz;
 
 
 
 
 &Ccedil;al&inodot;&scedil;an Aday&inodot; Ayd&inodot;nlatma Metni
 
 
</div>

Customer Experience Department Manager

Innovance Consultancy

<div>
 
 We are looking for a
 
 &ldquo;
 
 
 Business Analyst
 
 
 ".
 
 Join us if you have a penchant to develop solutions with cutting-edge applications for a better world. The job is primarily hybrid. We expect the candidates to be in
 
 Istanbul.
 
 
 
 
 
 
 
 Basic Qualifications:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Engineering departments
 </li>
 <li>
 3+ years of experience in banking domains including digital banking
 </li>
 <li>
 Demonstrated experience in translating the business needs to technical requirements for Business, and IT teams as well as in implementing integration solutions
 </li>
 <li>
 Hands-on experience in Postman or SoapUI
 </li>
 <li>
 Hands-on experience in SQL and PL/SQL
 </li>
 <li>
 Understanding of the software development life cycle (SDLC) and SDLC tools such as Jira
 </li>
 <li>
 Understanding of RESTful API development with JSON
 </li>
 <li>
 Ability to handle multiple projects
 </li>
 <li>
 Hold self-responsible for team and individual tasks assigned
 </li>
 <li>
 Strong interpersonal skills to effectively communicate with the team and collaborate with stakeholders
 </li>
 <li>
 Strong executive communication skills, with the ability to communicate and present to the senior leadership
 </li>
 <li>
 Experienced in Agile Development methodologies (Scrum, Kanban etc.)
 </li>
 <li>
 Fluency in English is plus
 </li>
 <li>
 Certified in Design Thinking Practices, UX, and CX concepts (preferably)
 </li>
 <li>
 Certified as a Scrum Product Owner and/or a Scrum Master (preferably)
 </li>
 </ul>
 
 
 
 
 
 For details:
 
 
 <ul>
 <li>
 Visit: www.innovance.com.tr
 </li>
 <li>
 Follow us on LinkedIn: www.linkedin.com/company/innovance-consultancy
 </li>
 <li>
 Follow us on Instagram: www.instagram.com/innovanceconsultancy
 </li>
 <li>
 Follow us on Medium: www.medium.com/innovance-company-blog
 </li>
 <li>
 Follow us on X: https://x.com/Innovance2017
 </li>
 </ul>
 
 
</div>

Business Analyst

<div>
 
 We are looking for a
 
 &ldquo;
 
 
 Business Analyst
 
 
 ".
 
 Join us if you have apenchant to develop solutions with cutting-edge applications for a better world. The job is primarily hybrid. We expect the candidates to be in
 
 Istanbul.
 
 
 
 
 
 
 
 Basic Qualifications:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Engineering departments
 </li>
 <li>
 4+ years of experience in
 
 Human Resources-related projects
 
 </li>
 <li>
 Demonstrated experience in translating the business needs to technical requirements for Business, and IT teams as well as in implementing integration solutions
 </li>
 <li>
 Hands-on experience in Postman or SoapUI
 </li>
 <li>
 Hands-on experience in SQL and PL/SQL
 </li>
 <li>
 Understanding of the software development life cycle (SDLC) and SDLC tools such as Jira
 </li>
 <li>
 Understanding of RESTful API development with JSON
 </li>
 <li>
 Ability to handle multiple projects
 </li>
 <li>
 Hold self-responsible for team and individual tasks assigned - Proactive, self-motivated, and able to take initiative. Takes full ownership of assigned tasks and delivers end-to-end responsibility
 </li>
 <li>
 Strong interpersonal skills to effectively communicate with the team and collaborate with stakeholders
 </li>
 <li>
 Strong executive communication skills, with the ability to communicate and present to the senior leadership
 </li>
 <li>
 Experienced in Agile Development methodologies (Scrum, Kanban etc.)
 </li>
 <li>
 Fluency in English is plus
 </li>
 <li>
 Certified in Design Thinking Practices, UX, and CX concepts (preferably)
 </li>
 <li>
 Certified as a Scrum Product Owner and/or a Scrum Master (preferably)
 </li>
 <li>
 Able to work effectively in ambiguous environments and clarify requirements by asking the right questions
 </li>
 <li>
 Excellent time management and prioritization abilities
 </li>
 <li>
 Detail-oriented while also able to see the big Picture
 </li>
 <li>
 Able to adapt quickly to changing business needs and priorities
 </li>
 <li>
 Result-and value-driven mindset
 </li>
 <li>
 Disciplined in documentation and follow-up
 </li>
 </ul>
 
 
 
 
 
 For details:
 
 
 <ul>
 <li>
 Visit: www.innovance.com.tr
 </li>
 <li>
 Follow us on LinkedIn: www.linkedin.com/company/innovance-consultancy
 </li>
 <li>
 Follow us on Instagram: www.instagram.com/innovanceconsultancy
 </li>
 <li>
 Follow us on Medium: www.medium.com/innovance-company-blog
 </li>
 <li>
 Follow us on X: https://x.com/Innovance2017
 </li>
 </ul>
</div>

Lalamove

<div>
 Lalamove ( https://www.lalamove.com ) is a leading global on-demand delivery platform with millions of delivery partners serving millions of orders everyday. With 1800+ employees spread across Asia and LATAM, and has grown tremendously since.
 
 
 Currently, we are launching our service to Turkey and we are seeking several Customer Service Associates.
 
 
 Office location: 4. Levent, Istanbul
 
 
 
 What You&rsquo;ll Do
 
 
 
 <ul>
 <li>
 Serve as the first point of contact for incoming customer inquiries and requests, via phone, email, and chat
 </li>
 <li>
 Support frontline CS operation teams to ensure operational excellence and excellent customer service.
 </li>
 <li>
 Troubleshoot and resolve technical issues, working cross-functionally with other teams as needed
 </li>
 <li>
 Produce accurate reports, identify root causes, and come up with relevant action plans to address the gaps in relation to the team, department KPIs and service quality standards.
 </li>
 <li>
 Complete ad-hoc assignments from CX Functional team.
 </li>
 <li>
 Initiate projects that will help improve customer satisfaction and address business requirements (ABR, contact ratio, etc.)
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Advanced skill in Excel &amp; PowerPoint
 </li>
 <li>
 Good Communication Skills in both Turkish and basic communication in English
 
 
 </li>
 </ul>
 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
</div>

Customer Service Associate

LaLaMove

<div><div><div>Lalamove (https://www.lalamove.com) is a leading global on-demand delivery platform with millions of delivery partners serving millions of orders everyday. With 1800+ employees spread across Asia and LATAM, and has grown tremendously since. 
</div><div></div> 
<div>Currently, we are launching our service to Turkey and we are seeking several Customer Service Associates. 
</div><div></div> 
<div>Office location: 4. Levent, Istanbul</div></div>
<div><div><h3 class="jobSectionHeader">What You&rsquo;ll Do:</h3><ul><li><ul><li>
Serve as the first point of contact for incoming customer inquiries and requests, via phone, email, and chat</li><li>
Support frontline CS operation teams to ensure operational excellence and excellent customer service.</li><li>
Troubleshoot and resolve technical issues, working cross-functionally with other teams as needed</li><li>
Produce accurate reports, identify root causes, and come up with relevant action plans to address the gaps in relation to the team, department KPIs and service quality standards.</li><li>
Complete ad-hoc assignments from CX Functional team.
</li><li>Initiate projects that will help improve customer satisfaction and address business requirements (ABR, contact ratio, etc.)</li></ul></li></ul></div></div> 
<div></div>
<div><div><h3 class="jobSectionHeader">
Requirements:</h3><ul><li><ul><li>
Advanced skill in Excel &amp; PowerPoint</li><li>
Good Communication Skills in both Turkish and basic communication in English
</li></ul></li></ul></div></div><div><div>We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.</div></div></div>

Intertech Information Technology and Marketing Inc.

<div>
 
 In recent years, Intertech has been taking important steps towards acquiring technical systems focusing on the banking of the future and meeting the needs of the industry. With the platform transformation process, which is one of the most important examples of this, Intertech also designs technologies for future business models with high quality standards.
 
 
 
 
 
 
 
 What We&rsquo;re Looking For
 
 
 
 
 
 
 
 We are looking for talented, passionate and agile minded Senior Business Analyst for our teams.
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Computer Engineering, Industrial Engineering, Mathematical Engineering, MIS, CTIS, or related fields,
 </li>
 <li>
 BAP, PMI-PBA certification will be a plus,
 </li>
 <li>
 Minimum 5 years of experience in IT Business Analysis (in the banking sector),
 </li>
 <li>
 Knowledgeable about SDLC and Agile framework,
 </li>
 <li>
 Talented on Requirements Gathering and Elicitation,
 </li>
 <li>
 Comfortable on Business Analysis Modeling tools,
 </li>
 <li>
 Knowledgeable about Process Analysis technics,
 </li>
 <li>
 Good at SQL,
 </li>
 <li>
 Knowledgeable about UI and UX design,
 </li>
 <li>
 Experience on Jira and Confluence is a plus,
 </li>
 <li>
 Experience on Postman, Swagger ve Kibana is a plus,
 </li>
 <li>
 Fluent in English with strong oral and written skills,
 </li>
 <li>
 Exceptional communication, negotiation, persuasion, and conflict resolution skills,
 </li>
 <li>
 Eager to learn and adapt new concepts,
 </li>
 <li>
 Proactive and good team player.
 </li>
 </ul>
 
 
 
 
 
 
 What You&rsquo;ll Do?
 
 
 
 
 
 
 <ul>
 <li>
 Gathering, negotiating and documenting the requirements,
 </li>
 <li>
 Creating WBS, defining its dependencies, and giving cost estimations to support project planning efforts,
 </li>
 <li>
 Preparing light-weight functional specification documents and test scenarios,
 </li>
 <li>
 Contributing to the technical design and development to ensure all business needs are satisfied,
 </li>
 <li>
 Functional testing, giving UAT support, and regression testing to eliminate any defects,
 </li>
 <li>
 Preparing/updating User Manuals,
 </li>
 <li>
 Third-level support of the product.
 </li>
 </ul>
 
 
 
 
 
 
 
 Why Intertech
 
 
 
 
 
 
 
 
 
 At Intertech, we are trying to make sure that you work free of worries with the benefits we offer;
 
 
 
 
 
 
 📔 Continuous learning and development opportunities by working with experts and training facilities via Inter Academy,
 
 
 💫 Opportunity to work in international projects,
 
 
 🚀 Opportunity to work with new &amp; trend technologies,
 
 
 🕛 Flexible working hours (08:00-17:00, 09:00-18:00, 10:00-19:00),
 
 
 🎆 Recreation space: Gym, PlayStation, pinball, table tennis, basketball court, coffee shop &amp; cafe, resting rooms.
 
 
 👕 No dress code.
 
 
 🎉 Birthday Leave
 
 
 💬 Language Allowance
 
 
 🏢 5 Different Hub Offices (Bili&scedil;im Vadisi/&Idot;stanbul, Kurtk&ouml;y Teknopark/&Idot;stanbul, Bilkent CYBERPARK/Ankara, DEPARK/&Idot;zmir, Esentepe Denizbank Genel M&uuml;d&uuml;rl&uuml;k)
 
 
 
 
 
 
 
 
 Our technology and innovative products have been recognized by the many prestigious national and international awards since 1987. Here's a selection of our latest achievements:
 
 
 
 
 
 
 
 
 🥇 NGN IT Vision &ndash; The Cloud Hosting Project of the Year - 2023
 
 
 🥇 Bili&scedil;im 500 &ndash; Turkey Based Producer &ndash; (Software Category &ndash; Grand Prize) - 2023
 
 
 🥇 Bili&scedil;im 500 &ndash; Turkey Based Sectoral Software &ndash; (Software Cateogry &ndash; Grand Prize) -2023
 
 
 🥇 Bili&scedil;im 500 &ndash; Contribution to Turkish Economy Special Award (Software Category &ndash; Grand Prize) - 2023
 
 
 🥇 CX Awards &ndash; Best Use of Technology (Banking Sector) &ndash; 2023
 
 
 
 
 
 📢
 
 
 
 Contact us
 
 
 
 
 
 
 
 <ul>
 <li>
 
 WebSite :
 
 http://www.intertech.com.tr
 </li>
 <li>
 
 LinkedIn:
 
 http://www.linkedin.com/company/intertechteyasam
 </li>
 <li>
 
 Instagram:
 
 http://www.instagram.com/intertechteyasam
 </li>
 <li>
 
 Youthall:
 
 https://www.youthall.com/en/intertech/
 </li>
 <li>
 
 Anlats&inodot;n.com:
 
 https://anlatsin.com/intertech
 </li>
 <li>
 
 Spotify:
 
 Spotify &ndash; Intertech
 </li>
 </ul>
 
 
 
 
 
 
 
 You will be a member of a dynamic team and a big family. We say join us!
 
 
 
 
</div>

Senior Business Analyst

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631 cx assistant manager cx insight analyst jobs IN Test Jobs In House Counsel Jobs In Istanbul

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