daraz pk-country lead - pk-it Jobs in Karachi Pakistan

daraz pk-country lead - pk-it

daraz pk-director marketplace operations-commercial Jobs in Karachi Pakistan

daraz pk-director marketplace operations-commercial

daraz pk-erp analyst-finance Jobs in Karachi Pakistan

daraz pk-erp analyst-finance

daraz pk-ethics & integrity lead-people Jobs in Karachi Pakistan

daraz pk-ethics & integrity lead-people

daraz pk-manager, insights & project delivery-logistics Jobs in Karachi Pakistan

daraz pk-manager, insights & project delivery-logistics

daraz pk ethics integrity lead people

Alibaba

<div><div><p><b>Basic Infomation</b></p><div><div><div><p>
Department:</p><p>
Daraz</p></div><div><p>
Degree:</p><p>
Bachelor</p></div><div><p>
Work Experience:</p><p>
8 year</p></div></div></div></div><p></p><div><p><b>
Job Description</b></p><div>
Oversee and conduct complex and thorough investigations across multiple business segments in Daraz by receiving and assigning allegations from a variety of channels, using internal and/or external resources as appropriate
Develop investigative theory and utilize specialized techniques to gather and evaluate evidence to perform analysis and draw findings
Conduct and instruct interviews of direct and indirect witnesses to present findings to business units and law enforcement agencies
Identify vulnerabilities and recommend business process refinement
Prepare reports and evidence to meet legal and regulatory requirements for presentations</div></div><p></p><div><p><b>
Position Requirement</b></p><div>
Fluent speaking and writing skills in English and local language(Urdu).
8 years of working experience in conducting multiple judicial investigations with a strong ability to independently carry out and complete complicated investigations.
Strong ability to coordinate legal resources and knowledge of criminal law, public security, civil law, or corporate law
Experience in a law enforcement, legal department, professional regulatory body or similar organization with a judicial background, multinational corporate background, or overseas compliance background preferred
Strong organizational and prioritization skills so that you can handle a variety of projects simultaneously and be adaptable and flexible while responding to deadlines and workflow fluctuations
Ability to prepare cases and work constructively with law enforcement in pursuit of detailed investigations, prosecution and restitution, while maintaining confidentiality
What we offer:</div></div></div>

Daraz PK-Ethics & Integrity Lead-People

Daraz

<div>
 <p>
  <strong>
   About Daraz:
  </strong>
 </p>
 <p>
  Founded in 2015, Daraz is South Asia&rsquo;s leading e-commerce platform in Pakistan, Bangladesh, Sri Lanka, Nepal and Myanmar. It empowers more than 100,000 active sellers with world-class marketplace technology to reach the fast-growing consumer class in a region of 500 million people. Through Daraz Express and Daraz Pay, it operates the most efficient and digitalized logistics and payments infrastructure in its markets. Daraz&rsquo; vision is to be a champion of South Asia serving 100 million customers and businesses by 2030
 </p>
 <p>
  For more information, please visit www.daraz.com.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Job Summary:
  </strong>
 </p>
 <p>
  As the Senior Manager Buyer Operations - Daraz Group, you will lead the performance, strategy and process improvement efforts for buyer-side customer service operations. This role requires strong leadership, deep analytical insight, and experience in managing in-house, BPOs and cross-functional teams to deliver exceptional customer experience in line with Daraz's service standards. You will be responsible for driving operational excellence, ensuring SLA/KPI achievement, and owning the end-to-end execution of initiatives aimed at enhancing buyer satisfaction.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Responsibilities:
  </strong>
 </p>
 <p>
  ● Lead and manage end-to-end buyer-side operations for Daraz Group, ensuring alignment with regional and organizational goals.
 </p>
 <p>
  ● Own KPIs and SLAs governance across BPO partners and internal teams; drive accountability for performance outcomes.
 </p>
 <p>
  ● Build strong working relationships with BPOs to ensure consistent delivery and quick resolution of operational issues.
 </p>
 <p>
  ● Analyze customer experience data and operational metrics to identify improvement opportunities and implement strategic action plans.
 </p>
 <p>
  ● Drive process optimization initiatives to enhance service quality, reduce TAT, and improve customer satisfaction.
 </p>
 <p>
  ● Collaborate closely with regional operations, quality, training, and product teams to deliver seamless, high-impact support experiences.
 </p>
 <p>
  ● Lead planning and implementation of special projects, pilots, or change management efforts in Buyer Ops.
 </p>
 <p>
  ● Lead Projects for Customer Service enhancement, optimization and efficiency improvements across the board.
 </p>
 <p>
  ● Actively participate in product launches, adding inputs from buyer facing perspective and ensure smooth implementation.
 </p>
 <p>
  ● Prepare and present comprehensive reports, business reviews, and performance insights to senior management.
 </p>
 <p>
  ● Ensure compliance with SOPs, contracts, and service standards agreed with BPOs.
 </p>
 <p>
  ● Mentor and coach team members to build future leadership and maintain high performance.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Required Skills / Abilities:
  </strong>
 </p>
 <p>
  ● Bachelor's degree in Business, Operations, or a related discipline; Masters preferred.
 </p>
 <p>
  ● 7&ndash;10 years of experience in customer service operations, with at least 4 years in a leadership role. ● Proven experience in managing multiple in-house ventures, large-scale BPO teams and driving operational KPIs and SLAs.
 </p>
 <p>
  ● Strong communication, stakeholder management, and problem-solving skills.
 </p>
 <p>
  ● Advanced analytical ability; proficiency in Excel, SQL is a plus.
 </p>
 <p>
  ● Demonstrated ability to lead cross-functional initiatives in a fast-paced environment.
 </p>
 <p>
  ● Results-oriented with a track record of delivering measurable improvements in customer operations.
 </p>
 <p>
  ● Experience in buyer-side operations within an e-commerce or digital platform.
 </p>
 <p>
  ● Familiarity with customer journey mapping, transactional communications, &amp; mindset of going above &amp; beyond for customer satisfaction.
 </p>
 <p>
  ● Knowledge of process improvement methodologies (e.g., Lean, Six Sigma, Kaizen).
 </p>
 <p>
  ● Exposure to CX tools like Zendesk, Salesforce, or in-house CRM systems.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   What We Offer:
  </strong>
 </p>
 <p>
  ● International working environment in a start-up setting, and a unique opportunity to learn from the best in e-commerce (Alibaba Group).
 </p>
 <p>
  ● A platform to learn from Alibaba's world-leading ecosystem.
 </p>
 <p>
  ● Rigorous training and exposure in team management, leadership, business analytics, and operations.
 </p>
 <p>
  ● An opportunity to train the next generation of business leaders in the e-commerce industry.
 </p>
 <p>
  ● Competitive salary and incentive package.
 </p>
 <p>
 </p>
</div>


Senior Manager, Buyer Operations

<div>
 <p>
  <strong>
   About Daraz:
  </strong>
 </p>
 <p>
  Founded in 2015, Daraz is South Asia&rsquo;s leading e-commerce platform in Pakistan, Bangladesh, Sri Lanka, Nepal and Myanmar. It empowers more than 100,000 active sellers with world-class marketplace technology to reach the fast-growing consumer class in a region of 500 million people. Through Daraz Express and Daraz Pay, it operates the most efficient and digitalized logistics and payments infrastructure in its markets. Daraz&rsquo; vision is to be a champion of South Asia serving 100 million customers and businesses by 2030.
 </p>
 <p>
  <br/>
 </p>
 <p>
  For more information, please visit www.daraz.com.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Job Summary:
  </strong>
 </p>
 <p>
  We are looking for a Supply Chain Analyst to support the analytical framework in the supply chain department and support on the analytical (finance modeling) front for ventures of Daraz. Through this role, we aim to offer you on the job learning and exposure to working in a fast-paced environment. You will have the opportunity to experience all aspects of financial modeling, warehousing and aspects of operational performance in e- commerce, and see immediate results of your efforts. You will leverage research, develop insights and hone your skills working on special projects with all 5 countries where Daraz operates and help the company set innovative practices. This role reports to the Regional Performance Lead - Supply Chain Planning - The role will be parked under the Supply Chain Planning wing, Regional Team in Daraz.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Responsibilities:
  </strong>
 </p>
 <ul>
  <li>
   Proficiency in data analysis tools and programming languages such as SQL, Python, R, Excel, Tableau, Power BI, etc.
  </li>
  <li>
   Preparing and cleaning data to ensure accuracy, completeness, and consistency. This involves handling missing data, removing duplicates, and resolving inconsistencies.
  </li>
  <li>
   Using statistical methods, algorithms, and data visualization techniques to analyze data and extract insights. This may involve descriptive statistics, inferential statistics, machine learning algorithms, and more.
  </li>
  <li>
   Interpreting the results of data analysis and communicating findings to stakeholders in a clear and understandable manner. This often involves creating reports, presentations, and visualizations.
  </li>
  <li>
   Identifying trends, patterns, and correlations in data to solve specific business problems or address research questions.
  </li>
  <li>
   Working closely with cross-functional teams such as business domain owners, other data analysts in related departments and managers to support decision-making and achieve organizational goals.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Required Skills / Abilities:
  </strong>
 </p>
 <ul>
  <li>
   Bachelor's degree program in STEM from a reputable institution, Masters is a plus.
  </li>
  <li>
   2+ years of experience in an analytical or data driven role with hands-on SQL.
  </li>
  <li>
   Financial Forecasting &amp; Model development experience is a plus.
  </li>
  <li>
   Knowledge on how A/B tests are conducted and analyzed is a must.
  </li>
  <li>
   Expertise in SQL and Python knowledge is a must.
  </li>
  <li>
   You are comfortable using business intelligence tools (e.g. Tableau, or PowerBI).
  </li>
  <li>
   Highly organized and self-disciplined, able to work on multiple projects in a self-structured and well-prioritized way.
  </li>
  <li>
   Data-driven &amp; with a good attention to detail.
  </li>
  <li>
   Effective communication and interpersonal skills with a problem-solving attitude are the cornerstone of your personality.
  </li>
  <li>
   You must be adept at G-Suite.
  </li>
  <li>
   Knowledge of e-commerce operations and warehousing is a plus.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   What We Offer:
  </strong>
 </p>
 <ul>
  <li>
   International working environment in a start-up setting, and a unique opportunity to learn from the best in e-commerce (Alibaba Group).
  </li>
  <li>
   A platform to learn from Alibaba's world-leading ecosystem.
  </li>
  <li>
   Rigorous training and exposure in team management, leadership, business analytics, and operations.
  </li>
  <li>
   An opportunity to train the next generation of business leaders in the e-commerce industry.
  </li>
  <li>
   Competitive salary and incentive package.
  </li>
 </ul>
 <p>
 </p>
</div>


Supply Chain Analyst

<div>
 <p>
  <strong>
   About Daraz:
  </strong>
 </p>
 <p>
  Founded in 2015, Daraz is South Asia&rsquo;s leading e-commerce platform in Pakistan, Bangladesh, Sri Lanka, Nepal and Myanmar. It empowers more than 100,000 active sellers with world-class marketplace technology to reach the fast-growing consumer class in a region of 500 million people. Through Daraz Express and Daraz Pay, it operates the most efficient and digitalized logistics and payments infrastructure in its markets. Daraz&rsquo; vision is to be a champion of South Asia serving 100 million customers and businesses by 2030
 </p>
 <p>
  For more information, please visit www.daraz.com.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Responsibilities:
  </strong>
 </p>
 <ul>
  <li>
   Ownership of the Financial Planning Models, collecting all inputs from relevant stakeholders and ensuring outputs represent a coherent future view of business delivery.
  </li>
  <li>
   Ownership, governance, review and execution of monthly commercial targets.
  </li>
  <li>
   Perform qualitative analysis of operational and financial data and ensure and maintain quality assurance in models.
  </li>
  <li>
   Actualize financial models on monthly basis.
  </li>
  <li>
   Build and manage financial databases by organizing and analyzing a wide range of data sources while interpreting and summarizing results.
  </li>
  <li>
   Manage performance against the budget for each business and Daraz as a whole and report on deviations while working with relevant stakeholders for resolution of same.
  </li>
  <li>
   Work cross-functionally with commercial, marketing, data science and logistics teams, to identify new business drivers, opportunities &amp; efficiency gains, and then help materialize them.
  </li>
  <li>
   Prepares financial reports for internal/ external use at the business unit/ entity/ department and Daraz level by collecting, analyzing, formatting, and presenting information.
  </li>
  <li>
   Assist Financial planning and performance manager in preparing budgets and forecasts.
  </li>
  <li>
   Assist the operations and finance teams in monthly reporting.
  </li>
  <li>
   Support functional stakeholders by developing new reports / analysis required by the business.
  </li>
  <li>
   Support continuous improvement of planning processes through gathering feedback from teams and understanding their needs.
  </li>
  <li>
   Provide data to all stakeholders in order to help calculate metrics, report financials, and support analysis and decision making.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Required Skills / Abilities:
  </strong>
 </p>
 <ul>
  <li>
   5+ years of relevant experience working in an analytical / business partnership role with Commercial &amp; Business teams.
  </li>
  <li>
   A degree in accountancy or an MBA from top business school + technical skills in Six Sigma/PMI will be an advantage.
  </li>
  <li>
   Detailed oriented mindset with a strong grip on numbers.
  </li>
  <li>
   Excellent financial modeling skills.
  </li>
  <li>
   Go-getter, problem-solving attitude with a proactive approach to getting things done.
  </li>
  <li>
   Superior organizational skills to manage multiple priorities, and the flexibility to adapt to changing scope and evolving business requirements.
  </li>
  <li>
   Ability to manage and influence stakeholders across management levels.
  </li>
  <li>
   Proficiency in Microsoft Excel and Power-point is essential.
  </li>
  <li>
   Prior experience working with projects involving system integrations is strongly preferred.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   What We Offer:
  </strong>
 </p>
 <ul>
  <li>
   International working environment in a start-up setting, and a unique opportunity to learn from the best in e-commerce (Alibaba Group).
  </li>
  <li>
   A platform to learn from Alibaba's world-leading ecosystem.
  </li>
  <li>
   Rigorous training and exposure in team management, leadership, business analytics, and operations.
  </li>
  <li>
   An opportunity to train the next generation of business leaders in the e-commerce industry.
  </li>
  <li>
   Competitive salary and incentive package.
  </li>
 </ul>
 <p>
 </p>
</div>


Senior FP&A Analyst

<div><div><p><b>Basic Infomation</b></p><div><div><div><p>
Department:</p><p>
Daraz</p></div><div><p>
Degree:</p><p>
Bachelor</p></div><div><p>
Work Experience:</p><p>
5 year</p></div></div></div></div><p></p><div><p><b>
Job Description</b></p><div>
Lead and manage IT Helpdesk operations to ensure timely resolution of incidents and service requests with high SLA compliance and user satisfaction
Oversee IT ticketing system governance, including CSAT, escalation handling, and continuous improvement of IT services
Develop, implement, and maintain IT SOPs, knowledge base, and operational best practices aligned with organizational compliance standards
Monitor IT service performance through dashboards and reporting, conduct RCA for recurring issues, and drive proactive improvements
Coordinate with cross-functional teams to ensure reliable service continuity across all business locations
Manage IT operations team performance through training, mentorship, workload planning, and clear accountability
Ensure strong compliance with security tool in day-to-day IT operations
Ensure accurate inventory tracking and asset custodianship across all locations through periodic audits and strict compliance to asset policies
Maintain asset management platform data integrity (Hardware, Software, Licensing), ensuring records are updated in real time
Coordinate with respective BUs for CAPEX/OPEX planning, warranty claims, AMC renewals, billing and disposal governance</div></div><p></p><div><p><b>
Position Requirement</b></p><div>
Bachelor&rsquo;s Degree in Information Technology, Computer Science, or related field; ITIL certification preferred
Minimum 5 years+ of experience in IT Operations with at least 2-3 years in a supervisory/management role
Strong expertise in Helpdesk operations, ticket lifecycle management, and SLA governance using ITSM systems (e.g., ServiceNow)
Hands-on experience with IT asset lifecycle management including inventory control, compliance audits, procurement coordination, and disposal processes
Good understanding of endpoint management, user support technologies, and standard workplace IT solutions (Windows, networks, etc.)
Proven ability to develop and enforce IT SOPs and best practices aligned with ITIL framework
Experience working with security teams to ensure compliance with access management and device protection tools (e.g., MDM/EDR)
Strong leadership, stakeholder management, and vendor coordination skills
Analytical and data-driven mindset with proficiency in reporting using dashboards and KPI tracking tools
Excellent communication skills with ability to work under pressure and manage multiple priorities across distributed locations
Willingness to work after office hours or during weekends if required (campaign, project, activity, etc.)
Willingness to travel occasionally to Daraz locations and support on-site operational requirements.</div></div></div>

Daraz PK-Country Lead - PK-IT

Explore 962+ Daraz pk ethics integrity lead people in Karachi Pakistan this December. Find roles across top companies and apply now to boost your career.

962 daraz pk ethics integrity lead people jobs IN Karachi Pakistan

Daraz PK-Ethics & Integrity Lead-People

Daraz PK-Ethics & Integrity Lead-People

Senior Manager, Buyer Operations

Supply Chain Analyst

Senior FP&A Analyst

Daraz PK-Country Lead - PK-IT

Daraz PK-Country Lead - PK-IT