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data analyst data analytics reporting

Boubyan Bank

<div>
 
 
 JOB SUMMARY / PURPOSE:
 
 
 
 The Data Analyst will be instrumental in leveraging data to enhance the bank's AI conversation assistants and self-service digital channels. This role focuses on extracting, analyzing, and interpreting digital channel&rsquo;s and conversational data to provide actionable insights that drive process improvements, optimize customer journeys, and support evidence-based decision-making across various business units.
 
 
 
 
 
 
 ROLE AND RESPONSIBILITIES:
 
 
 
 
 
 <ul>
 <li>
 
 Data Collection &amp; Management:
 
 Collect, validate, cleanse, and transform large datasets from various sources, including conversational platforms, and data warehouses, ensuring data accuracy and integrity.
 </li>
 <li>
 
 Data Ingestion:
 
 Ingest digital channels logs, anonymize/PII scrub, build vectorization pipelines, index maintenance, ETL for analytics and model monitoring data.
 </li>
 <li>
 
 BI &amp; Reporting Development:
 
 Design, develop, and maintain reports, dashboards, and data visualizations (using tools like Power BI) to track Business KPIs, Conversation analytics, Model performance &amp; quality,Infra &amp; Operations and Compliance &amp; audit reports
 </li>
 <li>
 
 NLU Performance Review:
 
 Review and analyse the Natural Language Understanding (NLU) performance of AI models to improve conversation flow and accuracy. Perform ad-hoc analyses to inform product priorities (e.g., identify content gaps, high-failure dialogs).
 </li>
 <li>
 
 Process Improvement:
 
 Identify opportunities for data process improvements, recommend system modifications, and automate reporting workflows to enhance efficiency.
 </li>
 <li>
 
 Stakeholder Collaboration:
 
 Work closely with cross-functional teams (e.g., AI Product Managers, AI Scientists and AI Engineers) to understand their data needs, gather reporting requirements, and provide analytical support.
 </li>
 </ul>
 
 
 
 
 
 PREFERRED SKILLS AND QUALIFICATIONS
 
 
 <ul>
 <li>
 
 Education:
 
 Bachelor&rsquo;s degree in Computer Science, Data science, Statistics, mathematics, or a related field.
 </li>
 <li>
 
 Experience:
 
 Proven experience (3-5 years preferred) as a Data Analyst, BI Analyst or Reporting Analyst, ideally within the banking/financial services industry or working with AI products/digital journey design.
 </li>
 <li>
 
 Technical Skills:
 
 SQL, Power BI, Python, NLP, ETL
 </li>
 </ul>
 
 -High proficiency in SQL Databases / data warehouse on-prem (Postgres, MongoDB, Oracle, SQL server, Sybase)
 
 
 -Expertise in BI and data visualization tools (e.g., Microsoft Power BI).
 
 
 -Understanding of data warehousing, ETL processes, and database design concepts.
 
 
 -Familiarity with statistical software or programming languages like Python for advanced analytics.
 
 
 -Familiarity with NLP models, LLMs and ML lifecycle (model versioning, inference tagging).
 
 
 -Familiarity with ML observability tools (Grafana integration, MLflow metrics) and model explainability tools.
 
 
 -Familiarity with vector databases (Qdrant/FAISS/ Weaviate), retrieval metrics and conversational analytics tooling.
 
 
 
 
 
 
 Soft Skills:
 
 
 <ul>
 <li>
 Strong analytical, problem-solving, and critical-thinking skills with keen attention to detail.
 </li>
 <li>
 Excellent written and verbal communication skills, with the ability to present complex information clearly to diverse audiences.
 </li>
 <li>
 Ability to work independently and collaboratively in a dynamic, fast-paced environment.
 </li>
 <li>
 Proactive mindset and intellectual curiosity about data and emerging AI technologies.
 </li>
 </ul>
</div>

Data Analyst - Data Analytics & Reporting

Banque Misr

<div>
 
 Role Purpose
 
 
 
 As a Product Analyst, you will be an integral part of the various agile tribes and will have the opportunity to take the lead on the digital reporting, product performance monitoring, and KPI analysis of several bank products aiming to capture actionable insights and provide recommendation on business growth and experience optimization.
 
 
 
 Key Accountabilities &amp; Decision Ownership
 
 
 
 <ul>
 <li>
 Define the suitable reporting requirements for each project
 </li>
 <li>
 Collaborate with relevant teams to gather data from multiple sources and convert it into organized reports
 </li>
 <li>
 Execute the analytics roadmap through working with different stakeholders in an agile model
 </li>
 <li>
 Ensure data accuracy and integrity by performing regular audits and quality checks
 </li>
 <li>
 Generate regular and ad-hoc reports that effectively communicate data-driven insights to stakeholders, aiming for business growth, and product performance enhancement
 </li>
 <li>
 Collaborate with stakeholders to sustain relevant reporting tools, systems and dashboards that track business KPIs
 </li>
 <li>
 Maintain dashboards and visualizations that present complex data in a clear and concise manner
 </li>
 <li>
 Perform deep dives in customer data to identify patterns, behaviors, preferences, and seasonalities that keep relevant teams well informed
 </li>
 <li>
 Work with cross-functional teams to automate and streamline reporting processes
 </li>
 <li>
 Stay up-to-date with industry standards and best practices to continuously improve reporting processes
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor's degree in Business, Marketing, Computer Science, or a related field
 </li>
 <li>
 Minimum 3 years of proven experience in digital reporting or data analysis
 </li>
 <li>
 Proficiency in digital analytics tools such as Google Analytics, Adobe Analytics, or similar platforms
 </li>
 <li>
 Proficiency in data management tools such as MS Excel, MS Access, MS Power BI, and Tableau
 </li>
 <li>
 Proficiency in SQL, and ability to process large data sets
 </li>
 <li>
 Excellent attention to detail, analytical and problem-solving skills, with the ability to translate complex data into actionable insights
 </li>
 <li>
 Excellent communication and presentation skills, with the ability to present data to both technical and business stakeholders
 </li>
 <li>
 Ability to work independently and collaboratively to provide deliverables on time
 </li>
 <li>
 Knowledge of banking products, services, and financial metrics is a plus
 
 
 </li>
 </ul>
 
 Key Performance Indictors
 
 
 
 <ul>
 <li>
 Execute the full product reporting tag plan and apply the required data analysis models
 </li>
 <li>
 Drive accurate insight to stakeholders that helps improve OKRs
 </li>
 <li>
 Create periodic actionable quantitative and qualitative reports for team visibility
 </li>
 </ul>
</div>

Product Analyst

Konecta

<div>
 
 Position Summary:
 
 
 The Reporting Analyst plays a pivotal role in driving data-informed decisions across international
 
 
 BPO operations. This role is responsible for designing, maintaining, and optimizing global reporting
 
 
 frameworks, KPIs, and dashboards that measure operational performance, customer satisfaction,
 
 
 workforce
 
 
 efficiency, and strategic initiatives. The successful candidate will act as a critical partner to cross-
 
 
 functional
 
 
 teams, ensuring timely delivery of actionable insights in a fast-paced, metrics-driven environment.
 
 
 
 
 
 Key Responsibilities:
 
 
 ● Collect, clean, organize, and analyze large volumes of structured and unstructured data from multiple
 
 
 global sources including customer interactions, QA surveys, WFM platforms, CRMs, and internal
 
 
 systems.
 
 
 ● Develop, automate, and maintain global reports and dashboards (e.g., Looker, Power BI) that
 
 
 monitor key KPIs across clients, markets, and contact center sites.
 
 
 ● Design and maintain relational databases and reporting tools that enable self-service analytics across
 
 
 operational teams.
 
 
 ● Perform root cause analyses and trend forecasting to provide strategic insights on service delivery,
 
 
 efficiency, and customer experience.
 
 
 ● Collaborate with global functional leads in Workforce Management, Quality, Training, and Client
 
 
 Services to align metrics, standardize reporting, and define best practices.
 
 
 ● Translate data into compelling narratives and visual presentations for executive stakeholders.
 
 
 ● Present monthly and quarterly business reviews to leadership and clients with a focus on data-driven
 
 
 recommendations.
 
 
 ● Maintain robust documentation and ensure consistent application of data governance policies across
 
 
 reporting systems.
 
 
 ● Drive continuous improvement through automation, AI-based insights, and integration of new
 
 
 
 
 
 analytics tools.
 
 
 ● Support RFPs, client audits, and contract renegotiations with data and performance evidence.
 
 
 
 
 
 Must-Have Qualifications and Skills:
 
 
 ● Experience (4+y) in a global reporting, analytics, or business intelligence role, working in multi-
 
 
 country BPO operations, global shared services or high-volume customer operations.
 
 
 ● Strong analytical mindset and exceptional attention to detail.
 
 
 ● Proficiency in data analytics and visualization tools: Excel (advanced), SQL, Looker, Power BI.
 
 
 ● Strong understanding of customer experience or service delivery metrics and performance
 
 
 management frameworks.
 
 
 ● Ability to synthesize complex data sets into actionable insights.
 
 
 ● Proven experience managing dashboards and operational reports in BPO, shared services, or
 
 
 customer service environments.
 
 
 ● Outstanding written and verbal communication skills.
 
 
 ● Demonstrated autonomy in managing multiple projects, deadlines, and stakeholder expectations.
 
 
 ● Strong critical thinking, problem-solving, and storytelling abilities.
 
 
 ● Bachelor&amp;#39;s degree in Statistics, Mathematics, Computer Science, Business Analytics, or related field.
 
 
 ● Fluency in English; additional languages are a plus.
 
 
 
 
 
 Preferred Qualifications (Nice-to-Have):
 
 
 ● Familiarity with workforce management, quality assurance, or gamification platforms (e.g.,
 
 
 Centrical, NICE, Genesys).
 
 
 ● Experience with ETL processes and data warehousing solutions.
 
 
 ● Background in predictive modeling, segmentation, or customer behavior analytics.
 
 
 ● Certification in Tableau, Power BI, or data analytics frameworks.
 
 
 
 
 
 What Success Looks Like:
 
 
 ● Consistently delivers accurate, timely, and insightful reports.
 
 
 ● Enables leadership to make fast, informed decisions.
 
 
 
 
 
 ● Acts as a data champion, standardizing and elevating reporting practices across geographies.
 
 
 ● Anticipates risks and opportunities based on trends before they impact performance.
 
</div>

Reporting Analyst - BPO Industry

DXC Technology

<div>
 
 
 Overview:
 
 
 <ul>
 <li>
 We are looking for a highly skilled
 
 Data Analyst / Report Developer
 
 with strong expertise in
 
 SQL
 
 and
 
 Tableau
 
 to design, develop, and maintain complex dashboards and reports. The ideal candidate will have experience transforming raw data into meaningful business insights, optimising SQL queries, and collaborating with stakeholders to support data-driven decision-making.
 </li>
 </ul>
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Design, develop, and maintain
 
 interactive Tableau dashboards
 
 and reports that deliver clear, actionable insights.
 </li>
 <li>
 Write and optimise
 
 complex SQL queries
 
 , joins, and stored procedures to extract and transform data from multiple data sources.
 </li>
 <li>
 Collaborate with business users to
 
 gather reporting requirements
 
 and translate them into effective visualisations.
 </li>
 <li>
 Ensure
 
 data accuracy, consistency, and performance
 
 in all reports and dashboards.
 </li>
 <li>
 Automate and schedule reports for periodic distribution and alerting.
 </li>
 <li>
 Perform
 
 data validation and troubleshooting
 
 to ensure reliable and accurate reporting outputs.
 </li>
 <li>
 Work closely with database administrators, ETL developers, and business analysts to support data projects.
 </li>
 <li>
 Continuously improve report performance and optimise data models for Tableau.
 </li>
 <li>
 Able to gather reports requirements.
 </li>
 <li>
 Prepare and create BRD for reports.
 </li>
 <li>
 Able to communicate with clients.
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in
 
 computer science, information systems, data analytics, or a related field
 
 .
 </li>
 <li>
 Proven experience (5+ years) in
 
 SQL development
 
 and
 
 Tableau report/dashboard creation
 
 .
 </li>
 <li>
 Strong understanding of
 
 data modelling, relationships, and joins
 
 .
 </li>
 <li>
 Experience with
 
 data visualisation best practices
 
 and storytelling with data.
 </li>
 <li>
 Ability to handle
 
 large datasets
 
 and optimise queries for performance.
 </li>
 <li>
 Excellent analytical, communication, and problem-solving skills.
 </li>
 </ul>
 
 
</div>

Data Analyst

Kijamii

<div>
 
 
 ABOUT Kijamii:
 
 
 
 Kijamii is an independent, award-winning advertising agency driven by innovation and culture, with a rich legacy of over 14 years, operating regionally with offices in Dubai, Cairo and Riyadh.
 
 
 
 
 
 
 Job Purpose:
 
 
 
 The Junior Consumer Insights Analyst is a passionate researcher who will lead and execute consumer insights and digital research projects by applying diverse research methods, analyzing data, and turning findings into actionable recommendations. The role acts as the main client contact, supports brand and agency teams in shaping communication strategies, and drives innovation in research frameworks and reporting. It requires independent project management, strong client communication, and proficiency in digital analytics tools to deliver measurable value and impact.
 
 
 
 
 
 
 RESPONSIBILITIES AND TASKS:
 
 
 <ul>
 <li>
 Chooses the right research approach to deliver value to clients (E.G Surveys, digital conversations, etc).
 </li>
 <li>
 Draws insights &amp; actionable recommendations from the research itself.
 </li>
 <li>
 Innovate in research framework, structure &amp; presentations.
 </li>
 <li>
 Independently handle diverse Consumer Insights projects.
 </li>
 <li>
 Acts as frontline for client communication.
 </li>
 <li>
 Works in liaison with brand teams, agency project managers to power up communication strategy &amp; campaign ideation outline.
 </li>
 </ul>
 
 
 
 
 
 JOB SPECIFICATIONS:
 
 
 
 
 Education
 
 
 
 Bachelor&rsquo;s degree in a related field
 
 
 
 Experience
 
 
 
 (0-2) years of experience in digital research/social listening or social media analytics.
 
 
 
 Skills
 
 
 
 
 
 <ul>
 <li>
 Acquainted with diverse research approaches.
 </li>
 <li>
 Proficient in social media reporting metrics.
 </li>
 <li>
 Skilled in using Google solutions (specifically Google Sheets &amp; Google Slides).
 </li>
 <li>
 Strong presentation skills with the ability to communicate independently with clients.
 </li>
 <li>
 Flexible and able to accommodate pop-up requests.
 </li>
 <li>
 Good knowledge of Excel.
 </li>
 <li>
 Proficient in social analytics tools and data analytics tools
 </li>
 <li>
 Previous experience in a marketing agency is a plus
 </li>
 </ul>
 
 
 
 
 This position is open until
 
 December, 24 2025
 
 
 
 
 
 
 Placement is based on the candidate&rsquo;s experience and skills. Only candidates who make it to the shortlist will be contacted.
 
 
 
 
 
 &ldquo;
 
 We thank all individuals who have expressed interest in working at Kijamii
 
 .&rdquo;
 
</div>

Junior Consumer Insights Analyst

dubizzle Egypt

<div>
 Dubizzle Egypt is the leading marketplace for selling and buying online in the region. Our aim is to upgrade people's lives by facilitating deals and identifying attractive opportunities for both individuals and businesses. Our goal is to strengthen local economies, empower small businesses, and help everyone in making smarter choices for themselves, the market, and the planet.
 
 
 As part of Dubizzle Group, we are alongside some of the strongest classifieds brands in the market. With a collective strength of 8 brands, we have more than 160 million monthly users that trust in our dedication to providing them with the best platform for their needs.
 
 
 As a Data Analyst, you will be in a central position as you will be evangelising data and our methodologies to other functional analysts and other stakeholders in the company. You will have close interaction with teams in marketing, sales, finance, and product. You will work in a fast-paced environment that is professional, international and entrepreneurial.
 
 
 
 In this role, you will:
 
 
 
 <ul>
 <li>
 Lead the business intelligence unit;
 </li>
 <li>
 Access data, construct and manipulate large datasets to support planned analyses using SQL, Python and similar tools;
 </li>
 <li>
 Design and develop BI dashboards using Sisense or similar tools (Tableau, PowerBI, DataStudio) for various organisational metrics and indicators using best practices and industry standards in finance, sales, inventory, and other areas;
 </li>
 <li>
 Help with defining KPIs metrics and drive the data governance through standardisation and communication;
 </li>
 <li>
 Create the documentation and presentation for the management;
 </li>
 <li>
 Develop analysis and reporting capabilities; monitor performance and quality control plans to identify improvements;
 </li>
 <li>
 Adept at queries, report writing and presenting findings;
 </li>
 <li>
 Research and validation of entity data using appropriate internal and external data sources;
 </li>
 <li>
 Liaise and analyse projects within the Reference Data environment;
 </li>
 <li>
 Analyse, specify, test and implement interfaces, workflow solutions, and reference data solutions - An example would be regression testing systems ahead of upgrades;
 </li>
 <li>
 Participate in the design, implementation and interpretation of experiments/trials for continuous refinement of ongoing strategies;
 </li>
 <li>
 Responsible for data quality and timely delivery of reports that make common business sense;
 </li>
 <li>
 Participate in Analytics &amp; Reporting trainings to evangelise data across the organisation;
 </li>
 <li>
 Be able to work autonomously without supervision
 
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor's degree in statistics, mathematics, computer science, or related field;
 </li>
 <li>
 Master's degree is a plus
 </li>
 <li>
 2+ years of work experience in analytics, having closely worked with products and commercials in an internet/e-commerce company;
 </li>
 <li>
 Experience in e-commerce, internet and/or digital media
 </li>
 <li>
 Extensive experience with SQL;
 </li>
 <li>
 Proficient in Microsoft Excel;
 </li>
 <li>
 Experience working with BI tools (e.g. Looker, Periscope, Tableau, etc.);
 </li>
 <li>
 Skills in Python, R or similar tools are a big plus;
 </li>
 <li>
 Knowledge of statistics and experience using statistical packages for analysing datasets (Excel, SPSS, SAS etc)
 
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 <ul>
 <li>
 A fast paced, high performing team
 </li>
 <li>
 Comprehensive Health Insurance
 </li>
 <li>
 Life Insurance
 </li>
 <li>
 Rewards &amp; Recognitions
 </li>
 <li>
 Learning &amp; Development opportunities
 
 
 
 </li>
 </ul>
 #Egyptdubizzle
</div>

Coca-Cola HBC

<div>
 
 
 Department
 
 : Data, Insights &amp; AI Products &amp; Platforms
 
 
 
 Location
 
 : Egypt (Cairo).
 
 
 
 
 
 As an Artificial Intelligence (AI) Developer will join our growing DTPS Visual Analytics team. He/She will be responsible for designing and developing AI applications and systems that drive innovation and improve our existing products and services. He/She will focus on developing the tools, systems, and processes that enable artificial intelligence to be applied in the real world. Any application where machines mimic human functions, such as solving problems and learning, can be considered artificial intelligence. This role includes AI development in Power BI to deliver intelligent, data-driven visual analytics.
 
 
 He/She will collaborate with cross-functional teams, including data scientists, data engineers, and product managers, to bring AI-powered solutions to life.
 
 
 
 
 
 
 YOUR NEW KEY RESPONSIBILITIES:
 
 
 
 &bull; Part of a team responsible for charting the AI strategy and defining the problems to be solved with AI.
 
 
 &bull; Integration of advanced AI features into Power BI reports.
 
 
 &bull; Use of AI visuals like decomposition trees, key influencers, and Q&amp;A.
 
 
 &bull; Collaboration with business users to deliver intelligent, AI-powered dashboards.
 
 
 &bull; Embedding machine learning models into Power BI using Azure ML.
 
 
 &bull; Enabling predictive analytics and NLP (Natural Language Processing) within reports.
 
 
 &bull; Participate in code and design reviews to maintain a high-quality codebase.
 
 
 &bull; Collaborate across teams to help with AI adoption and best practices.
 
 
 
 
 
 
 ARE THESE YOUR SECRET INGREDIENTS?
 
 
 
 &bull; Bachelor&rsquo;s or master&rsquo;s degree in Computer Science, Engineering, Data Science, or a related field.
 
 
 &bull; 3+ years of experience in AI, machine learning, or applied analytics, ideally with a focus on business intelligence tools.
 
 
 &bull; Proven experience developing AI-powered solutions in Power BI, including use of AI visuals (e.g., key influencers, decomposition trees, Q&amp;A), and integrating ML models via Azure ML.
 
 
 &bull; Strong understanding of Power BI architecture, DAX, Power Query, and data modeling best practices.
 
 
 &bull; Familiarity with Azure AI Services (e.g., OpenAI, AI Search, AI Language, AI Document Intelligence) and their integration into Power BI.
 
 
 &bull; Experience with Python and basic ML frameworks (e.g., scikit-learn) and model optimization in Power BI.
 
 
 &bull; Understanding of natural language processing (NLP) and its application in business reporting is a plus.
 
 
 &bull; Hands-on experience with Azure Machine Learning, Databricks, or Synapse Analytics is beneficial &ndash; focus on data preparation pipelines that feed into Power BI.
 
 
 &bull; Comfortable working in Agile environments using tools like Azure DevOps.
 
 
 &bull; Azure certifications (e.g., Azure Data Scientist Associate, Power BI Data Analyst Associate) are a plus.
 
 
 &bull; Strong analytical thinking, communication, and stakeholder collaboration skills.
 
 
 
 
 
 
 ABOUT YOUR NEW TEAM
 
 
 
 We are Coca-Cola Hellenic, a growth-focused consumer goods business and strategic bottling partner of the Coca-Cola Company. We bottle, distribute and sell an unrivalled range of products in 29 markets in Europe, Africa and Eurasia. As we do, we create value for all stakeholders, support socio-economic growth and build a more positive environmental impact.
 
 
 We bring together more than 30,000 people from over 70 nationalities, coming from five continents. The diversity of our markets, from mature to emerging economies, provides a wide range of attractive opportunities for growth.
 
 
 We nurture our talents. We give opportunities to people across all functions and levels, as well as different geographies, backgrounds and education. We are willing to take a risk on the people we believe in, even if they don&rsquo;t have the perfect experience. We have faith in what every person can be.
 
 
 And although we have so much to be proud of, we always stay humble. We believe the real magic happens &ndash; for us and for you &ndash; when we OPEN UP.
 
 
 
 
 
 
 AT COCA-COLA HBC, DIVERSITY HELPS US THRIVE
 
 
 
 At Coca-Cola HBC, we are an inclusive employer that thrives on diversity. This means our environment provides equal opportunities for all, regardless of race, color, religion, age, disability, sexual orientation, or gender identity. Join us in nurturing a culture where everyone belongs and contributes to our collective success.
 
</div>

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