data scientist

operations analyst

business intelligence analyst, bi Jobs in Cairo

business intelligence analyst, bi

data analyst

data engineer

data analyst performance management

MedNet Egypt L.L.C

<div>
 
 
 MedNet Egypt
 
 is one of the leading managed care service organizations that cater to healthcare needs. We are looking for a skilled
 
 Senior Data Analyst &ndash; Performance Management
 
 who will be responsible for providing support to Operations teams through quantitative analysis and forecasts. In addition to enabling all stakeholders to make better and quicker decisions and thus ultimately improve the Operations&acute; performance and employee engagement.
 
 
 
 
 
 
 Your Job
 
 
 <ul>
 <li>
 Ensure timely refreshed dashboards are available to stakeholders as expected in terms of accuracy and integrity
 </li>
 <li>
 In cooperation with the senior data analyst, delivering the expected enhancement of the existing dashboards as planned and discussed with the stakeholders
 </li>
 <li>
 Propose new enhancement of the existing dashboards that facilitate the required information to the stakeholders e.g. new charts, logics&hellip;etc.
 </li>
 <li>
 Enhance existing dashboards based on received feedback based on agreed planning, timelines&hellip;etc.
 </li>
 <li>
 Support operations in providing the necessary outcomes/details for their presentations and KPIs monitoring
 </li>
 <li>
 Document the operational processes as applicable and ensure that any changes are reflected in the dashboards as applicable
 </li>
 <li>
 Consolidate all data available into one center and identify all relationship as applicable
 </li>
 <li>
 Develop triggering reports that assist other stakeholders to review their processes for any updates if any
 </li>
 </ul>
 
 
 
 
 
 Your Profile
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in computer science, engineering, mathematics/applied statistics, finance or demonstrated relevant work experience
 </li>
 <li>
 +1years&rsquo; experience in reporting or resource planning functions, in a customer focused and performance-driven organisation.
 </li>
 <li>
 Advanced excel /VBA and analytical skills. Experience in using query languages such as SQL
 </li>
 <li>
 Advanced skills in analytical tools such as Oracle cloud BI, Power BI&hellip;etc.
 </li>
 <li>
 Good command of English
 </li>
 <li>
 Team player and integrity. Self-starter with growth mindset and &ldquo;make it happen&rdquo; attitude
 </li>
 <li>
 Creativity and problem-solving skills.
 </li>
 <li>
 Project management experience is preferable.
 </li>
 <li>
 Previous experience in business intelligence consultancy and/or BPO industry is a plus
 </li>
 </ul>
</div>

Data Analyst – Performance Management

<div>
 
 
 Job Title:
 
 
 
 Spanish WFM Real Time Analyst
 
 
 
 
 
 
 Department:
 
 
 
 Project Workforce Management
 
 
 
 
 
 
 Reports To:
 
 
 
 WFM Planning Analyst
 
 
 
 
 
 
 Position Overview:
 
 
 
 
 
 
 The Spanish Real Time Analyst II monitors on a daily basis different levels of Contact Center activities and analyzes performance data in real time. Main purpose of that action is to identify weak points and suggest more efficient management solutions to supervisors and managers.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 
 
 &bull; Generates and delivers real-time reports to Operations Management Team
 
 
 &bull; Compares call forecasts with actual results to examine variances, proactively identify scheduling gaps and offers solutions to solve them.
 
 
 &bull; Provides performance analysis to ensure accurate, timely reporting to support business decisions.
 
 
 &bull; Proving support to Operations Supervisors by identifying and suggesting more efficient management solutions.
 
 
 &bull; Take decisions on the number of Operations Customer Experts to be in the Front-Office Group and Back-Office Group and move Operations Customer Experts from one group to another to maximize productivity and Service Level performance.
 
 
 &bull; Control the Service Levels.
 
 
 &bull; Break management.
 
 
 &bull; Be a true team member in Teleperformance &ndash; focused on the success of the company and the well-being of the team.
 
 
 &bull; Interaction with other departments to improve and maximize the project(s) results.
 
 
 &bull; Be an active part in the process of continuous improvement, proposing improvement and innovation methods across the department and the company (producing fresh and imaginative ideas and solutions)
 
 
 &bull; Ensure all Teleperformance processes, procedures and policies are fulfilled, including but not limited to GDPR - General Data Protection Regulation, GISP - Global Information Security Policies, ISS - Information Security Standard; CSR - Corporate Social Responsibility policies, Health &amp; Safety, among others.
 
 
 &bull; Communicate any known infractions of these Corporate Policies and procedures to Teleperformance Management immediately.
 
 
 
 
 
 
 Required Qualifications
 
 
 
 
 Education and specific Training
 
 
 
 
 
 
 &bull; Higher Education Degree (preferential).
 
 
 &bull; Fluency in Spanish B2 Level and English (B2) is a Must.
 
 
 
 
 
 
 Work Experience:
 
 
 
 
 
 
 
 &bull; Experience in project management and implementation.
 
 
 &bull; Hands on Experience as a Real Time Analyst from 6 Months to 2 Years.
 
 
 &bull; Proficient in Excel, Word, and Outlook.
 
 
 &bull; Knowledge of SQL (Structured Query Language), BI tools or Workforce Management software is a plus.
 
 
 
 
 
 
 Soft Skills &amp; Other Requirements:
 
 
 
 
 
 
 Technical Skills:
 
 
 &bull; Working knowledge of Microsoft Office Suite (Excel, Word, PowerPoint);
 
 
 &bull; Experience managing in Customer Experience Management operations; Competencies and
 
 
 
 
 
 Specific skills:
 
 
 &bull; Achievement oriented.
 
 
 &bull; Analytical ability.
 
 
 &bull; Initiative.
 
 
 &bull; Problem solving.
 
 
 &bull; Team building / Teamwork.
 
</div>

WFM Real Time Analyst II (Spanish)

Boubyan Bank

<div>
 
 
 JOB SUMMARY / PURPOSE:
 
 
 
 The Data Analyst will be instrumental in leveraging data to enhance the bank's AI conversation assistants and self-service digital channels. This role focuses on extracting, analyzing, and interpreting digital channel&rsquo;s and conversational data to provide actionable insights that drive process improvements, optimize customer journeys, and support evidence-based decision-making across various business units.
 
 
 
 
 
 
 ROLE AND RESPONSIBILITIES:
 
 
 
 
 
 <ul>
 <li>
 
 Data Collection &amp; Management:
 
 Collect, validate, cleanse, and transform large datasets from various sources, including conversational platforms, and data warehouses, ensuring data accuracy and integrity.
 </li>
 <li>
 
 Data Ingestion:
 
 Ingest digital channels logs, anonymize/PII scrub, build vectorization pipelines, index maintenance, ETL for analytics and model monitoring data.
 </li>
 <li>
 
 BI &amp; Reporting Development:
 
 Design, develop, and maintain reports, dashboards, and data visualizations (using tools like Power BI) to track Business KPIs, Conversation analytics, Model performance &amp; quality,Infra &amp; Operations and Compliance &amp; audit reports
 </li>
 <li>
 
 NLU Performance Review:
 
 Review and analyse the Natural Language Understanding (NLU) performance of AI models to improve conversation flow and accuracy. Perform ad-hoc analyses to inform product priorities (e.g., identify content gaps, high-failure dialogs).
 </li>
 <li>
 
 Process Improvement:
 
 Identify opportunities for data process improvements, recommend system modifications, and automate reporting workflows to enhance efficiency.
 </li>
 <li>
 
 Stakeholder Collaboration:
 
 Work closely with cross-functional teams (e.g., AI Product Managers, AI Scientists and AI Engineers) to understand their data needs, gather reporting requirements, and provide analytical support.
 </li>
 </ul>
 
 
 
 
 
 PREFERRED SKILLS AND QUALIFICATIONS
 
 
 <ul>
 <li>
 
 Education:
 
 Bachelor&rsquo;s degree in Computer Science, Data science, Statistics, mathematics, or a related field.
 </li>
 <li>
 
 Experience:
 
 Proven experience (3-5 years preferred) as a Data Analyst, BI Analyst or Reporting Analyst, ideally within the banking/financial services industry or working with AI products/digital journey design.
 </li>
 <li>
 
 Technical Skills:
 
 SQL, Power BI, Python, NLP, ETL
 </li>
 </ul>
 
 -High proficiency in SQL Databases / data warehouse on-prem (Postgres, MongoDB, Oracle, SQL server, Sybase)
 
 
 -Expertise in BI and data visualization tools (e.g., Microsoft Power BI).
 
 
 -Understanding of data warehousing, ETL processes, and database design concepts.
 
 
 -Familiarity with statistical software or programming languages like Python for advanced analytics.
 
 
 -Familiarity with NLP models, LLMs and ML lifecycle (model versioning, inference tagging).
 
 
 -Familiarity with ML observability tools (Grafana integration, MLflow metrics) and model explainability tools.
 
 
 -Familiarity with vector databases (Qdrant/FAISS/ Weaviate), retrieval metrics and conversational analytics tooling.
 
 
 
 
 
 
 Soft Skills:
 
 
 <ul>
 <li>
 Strong analytical, problem-solving, and critical-thinking skills with keen attention to detail.
 </li>
 <li>
 Excellent written and verbal communication skills, with the ability to present complex information clearly to diverse audiences.
 </li>
 <li>
 Ability to work independently and collaboratively in a dynamic, fast-paced environment.
 </li>
 <li>
 Proactive mindset and intellectual curiosity about data and emerging AI technologies.
 </li>
 </ul>
</div>

Data Analyst - Data Analytics & Reporting

Valeo

<div>
 Business Intelligence Analyst
 
 
 Company:** Valeo Internal Automotive Software Egypt
 
 
 
 Job Summary
 
 
 
 Valeo Internal Automotive Software Egypt is seeking a highly motivated and skilled Business Intelligence Analyst to transform complex data into actionable insights. This role will play a crucial part in supporting strategic decision-making and optimizing business performance within our dynamic automotive software environment.
 
 
 Job Responsibilities
 
 
 As a Business Intelligence Analyst, you will be responsible for:
 
 
 <ul>
 <li>
 Designing, developing, and maintaining robust Business Intelligence (BI) solutions, including dashboards, reports, and data visualizations, to support various business units.
 </li>
 <li>
 Performing in-depth Data Analysis to identify trends, patterns, and anomalies in large datasets, providing clear and concise interpretations to stakeholders.
 </li>
 <li>
 Collaborating with cross-functional teams to understand business requirements and translate them into technical specifications for BI solutions.
 </li>
 <li>
 Assisting in the management and optimization of Database Management systems, ensuring data integrity, security, and accessibility.
 </li>
 <li>
 Contributing to the development and implementation of Data Governance policies and procedures to maintain data quality and compliance.
 </li>
 <li>
 Conducting Data Mining activities to uncover hidden insights and opportunities for process improvement and innovation.
 </li>
 <li>
 Developing and maintaining Data Modeling structures to ensure efficient data retrieval and analysis.
 </li>
 <li>
 Applying Data Science techniques and methodologies to solve complex business problems and predict future outcomes.
 </li>
 <li>
 Creating compelling Data Visualization to effectively communicate complex analytical findings to both technical and non-technical audiences.
 </li>
 <li>
 Participating in the design, development, and maintenance of Data Warehousing (DW) solutions to support enterprise-wide reporting and analysis.
 </li>
 <li>
 Writing and optimizing Structured Query Language (SQL) queries to extract, transform, and load data from various sources.
 
 
 </li>
 </ul>
 
 Job Qualifications
 
 
 
 <ul>
 <li>
 Bachelor's degree in Computer Science, Information Systems, Statistics, Mathematics, or a related quantitative field.
 </li>
 <li>
 Proven experience as a Business Intelligence Analyst or in a similar data-focused role.
 </li>
 <li>
 Strong proficiency in Business Intelligence (BI) tools and platforms (e.g., Tableau, Power BI, QlikView).
 </li>
 <li>
 Expertise in Data Analysis and strong analytical problem-solving skills.
 </li>
 <li>
 Solid understanding of Database Management principles and practices.
 </li>
 <li>
 Familiarity with Data Governance best practices.
 </li>
 <li>
 Experience with Data Mining techniques and tools.
 </li>
 <li>
 Proficiency in Data Modeling concepts and methodologies.
 </li>
 <li>
 Basic understanding of Data Science principles and applications.
 </li>
 <li>
 Excellent skills in Data Visualization and storytelling with data.
 </li>
 <li>
 Experience with Data Warehousing (DW) concepts and technologies.
 </li>
 <li>
 Advanced proficiency in Structured Query Language (SQL) for data manipulation and querying.
 </li>
 <li>
 Excellent communication, interpersonal, and presentation skills with the ability to explain complex technical concepts to non-technical stakeholders.
 </li>
 <li>
 Ability to work independently and as part of a team in a fast-paced environment.
 </li>
 </ul>
</div>

Business Intelligence Analyst, BI

Majid Al Futtaim

<div>
 
 JOB TITLE
 
 
 
 Vendor Performance Senior Analyst | MAF Global Solutions | Gobal Solutions Egypt
 
 
 
 Role Summary
 
 
 
 This role leads the data-driven evaluation of vendor performance, translating high-volume operational data into strategic insights that drive business decisions, cost optimization, and service excellence. The Senior Analyst ensures that all vendors meet contractual commitments and performance standards while proactively identifying risks and improvement opportunities.
 
 
 
 ROLE PROFILE
 
 
 
 <ul>
 <li>
 Manage and analyze large-scale performance data across 250+ vendors, ensuring visibility and control over service levels, costs, and delivery timelines.
 </li>
 <li>
 Conduct volumetric and trend analysis on key performance metrics
 </li>
 <li>
 Design, maintain, and automate executive dashboards and scorecards to provide senior management with clear, data-backed visibility into vendor performance and value delivery.
 </li>
 <li>
 Lead root cause analyses of vendor underperformance or service failures, collaborating with stakeholders to implement corrective and preventive actions.
 </li>
 <li>
 Partner with Procurement, Finance, Operations, and Legal teams to ensure that vendor performance supports cost efficiency, operational continuity, and compliance objectives.,
 </li>
 <li>
 Support the ongoing revision and recalibration of SLAs and KPIs to reflect evolving business needs and market dynamics.
 </li>
 <li>
 Drive continuous improvement initiatives by establishing volumetric benchmarks and developing performance models that forecast vendor capacity, quality, and responsiveness.
 </li>
 <li>
 Oversee performance compliance against SLAs, KPIs, and contractual obligations, ensuring accountability and transparency across all vendor categories.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 5+ years of experience in vendor management, data analysis, or performance monitoring, preferably in a relevant industry.
 </li>
 <li>
 Bachelor&rsquo;s degree in business administration, Supply Chain Management, Procurement, or a related field.
 </li>
 <li>
 Strong analytical skills with proficiency in data analysis tools to track and report vendor performance.
 </li>
 <li>
 Solid understanding of vendor management best practices, SLAs, KPIs, and contract management processes.
 </li>
 <li>
 Detail-oriented with a focus on accuracy in data analysis, reporting, and identifying performance gaps.
 </li>
 <li>
 Strong communicator with the ability to collaborate across teams and manage vendor relationships effectively.
 
 
 </li>
 </ul>
 
 What We Offer
 
 
 
 <ul>
 <li>
 At Majid Al Futtaim, we&rsquo;re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We&rsquo;re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
 </li>
 <li>
 Work in a friendly environment, where everyone shares positive vibes and excited about our future.
 </li>
 <li>
 Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.
 </li>
 </ul>
</div>

Vendor Performance Senior Analyst

<div>
 Senior Business Intelligence Analyst
 
 
 Company:** Valeo Internal Automotive Software Egypt
 
 
 
 Job Summary
 
 
 
 We are seeking a highly skilled and experienced Senior Business Intelligence Analyst to join our team at Valeo Internal Automotive Software Egypt. The successful candidate will be responsible for leveraging data to provide actionable insights, support strategic decision-making, and drive business growth within our innovative automotive software environment.
 
 
 Job Responsibilities
 
 
 <ul>
 <li>
 Design, develop, and maintain robust Business Intelligence (BI) solutions, including dashboards, reports, and data visualizations, to meet the evolving needs of various business units.
 </li>
 <li>
 Conduct in-depth data analysis to identify trends, patterns, and anomalies, providing clear and concise interpretations of complex datasets.
 </li>
 <li>
 Manage and optimize database systems, ensuring data integrity, security, and accessibility for BI initiatives.
 </li>
 <li>
 Implement and enforce data governance policies and procedures to maintain high-quality data standards across the organization.
 </li>
 <li>
 Perform advanced data mining techniques to uncover hidden insights and predictive patterns that inform business strategies.
 </li>
 <li>
 Develop and implement effective data modeling solutions to support efficient data storage and retrieval for analytical purposes.
 </li>
 <li>
 Collaborate with data science teams to integrate advanced analytical models and machine learning outputs into BI platforms.
 </li>
 <li>
 Create compelling and interactive data visualizations that effectively communicate key performance indicators (KPIs) and business insights to stakeholders at all levels.
 </li>
 <li>
 Design, build, and maintain enterprise-level Data Warehousing (DW) solutions, ensuring scalability and performance.
 </li>
 <li>
 Write and optimize complex Structured Query Language (SQL) queries to extract, transform, and load (ETL) data from various sources.
 </li>
 <li>
 Proactively identify opportunities for process improvement and data-driven automation within the BI landscape.
 </li>
 <li>
 Mentor junior analysts and contribute to the continuous improvement of the BI team's capabilities.
 
 
 </li>
 </ul>
 
 Job Qualifications
 
 
 
 <ul>
 <li>
 Bachelor's or Master's degree in Computer Science, Information Systems, Statistics, Mathematics, or a related quantitative field.
 </li>
 <li>
 Minimum of 5 years of progressive experience as a Business Intelligence Analyst or in a similar data-focused role.
 </li>
 <li>
 Proven expertise in Business Intelligence (BI) tools and platforms (e.g., Tableau, Power BI, QlikView).
 </li>
 <li>
 Strong proficiency in Data Analysis methodologies and statistical techniques.
 </li>
 <li>
 Extensive experience with Database Management systems (e.g., SQL Server, Oracle, PostgreSQL) and database design principles.
 </li>
 <li>
 Demonstrated understanding and practical application of Data Governance best practices.
 </li>
 <li>
 Experience with Data Mining techniques and tools.
 </li>
 <li>
 Solid background in Data Modeling (dimensional modeling, star schema, snowflake schema).
 </li>
 <li>
 Familiarity with Data Science concepts and their application in a business context.
 </li>
 <li>
 Exceptional skills in Data Visualization, with a portfolio showcasing effective dashboards and reports.
 </li>
 <li>
 In-depth knowledge and hands-on experience with Data Warehousing (DW) concepts and implementation.
 </li>
 <li>
 Advanced proficiency in Structured Query Language (SQL) for data manipulation and analysis.
 </li>
 <li>
 Excellent analytical, problem-solving, and critical thinking skills.
 </li>
 <li>
 Strong communication and presentation skills, with the ability to translate complex data into actionable business insights for non-technical audiences.
 </li>
 <li>
 Ability to work independently and as part of a collaborative team in a fast-paced environment.
 </li>
 </ul>
</div>

Senior Business Intelligence Analyst, BI

elmenus

<div>
 
 Job Description
 
 
 
 Senior Product Analyst
 
 
 Contract: Full-time, permanent
 
 
 Location: Remote / Flexible
 
 
 
 Role Overview
 
 
 
 As a Senior Product Analyst, you&rsquo;ll partner closely with our Tech, Growth, Commercial, and Business Operations teams to uncover insights that improve conversion, retention, and customer satisfaction. You&rsquo;ll own the end-to-end analytics lifecycle from defining success metrics and ensuring accurate instrumentation to delivering actionable insights that drive product performance.
 
 
 This role blends analytical depth with business intuition. You&rsquo;ll be a key player in translating raw data into meaningful decisions that enhance customer experience and drive growth.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Own end-to-end analysis of the user funnel to uncover drop-offs, quantify business impact, and identify actionable opportunities for improvement.
 </li>
 <li>
 Partner with Tech to validate event tracking, ensure data accuracy, and strengthen instrumentation.
 </li>
 <li>
 Define, monitor, and explain key performance metrics (conversion rate, retention, reorder rate, refund cycle time).
 </li>
 <li>
 Correlate operational issues (delivery delays, promo or payment errors) with customer satisfaction trends.
 </li>
 <li>
 Extract and quantify customer pain-points from reviews and support data to guide CX initiatives.
 </li>
 <li>
 Design and evaluate experiments in collaboration with Growth, Commercial, and Operations teams.
 </li>
 <li>
 Build and automate dashboards and recurring performance reports for leadership visibility.
 </li>
 <li>
 Translate complex data into clear, visual, and actionable recommendations that influence decisions.
 </li>
 <li>
 Drive a culture of data-driven decision-making across all business and technical functions.
 
 
 </li>
 </ul>
 Job requirements
 
 
 
 Required
 
 
 
 <ul>
 <li>
 5+ years of experience in product, growth, or business analytics within digital platforms (delivery, marketplace, or e-commerce).
 </li>
 <li>
 Strong experience with data visualization and BI tools (Tableau, Metabase, or Looker).
 </li>
 <li>
 Expertise in behavioral analytics platforms such as MoEngage, Mixpanel, Heap, Amplitude, or Google Analytics, with the ability to translate event-level data into actionable insights.
 </li>
 <li>
 Demonstrated ability to perform funnel, cohort, and A/B test analysis, and to interpret results in a clear business and CX context.
 </li>
 <li>
 Proficiency in SQL and Python (pandas, matplotlib, seaborn) or equivalent analytical tools.
 </li>
 <li>
 Excellent communication and stakeholder management skills &mdash; able to present complex findings to both technical and non-technical audiences.
 </li>
 <li>
 Good written and verbal communication in English.
 
 
 </li>
 </ul>
 
 Preferred
 
 
 
 <ul>
 <li>
 Experience collaborating with Tech, Growth, and Operations teams to optimize product performance and customer experience.
 </li>
 <li>
 Working knowledge of event instrumentation and data pipeline concepts (GA4, BigQuery, Amplitude, PostHog).
 </li>
 <li>
 Familiarity with customer experience measurement frameworks (NPS, CSAT, VOC)
 </li>
 <li>
 Understanding of marketplace dynamics, including vendor performance, delivery reliability, and consumer satisfaction drivers.
 </li>
 </ul>
</div>

Senior Product Analyst

Explore 983+ Data analyst performance management in Cairo this December. Find roles across top companies and apply now to boost your career.