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solutions consultant

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customer service delivery manager

delivery consultant - infrastructure and security, professional services Jobs in Charge Campboss Jobs In Charge Campboss Jobs In Bahrain

delivery consultant - infrastructure and security, professional services

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delivery service experience manager

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senior cloud delivery consultant, professional services delivery - menat sdt

delivery consultant infrastructure and security professional services

Amazon Web Services (AWS)

<div>
 
 Description
 
 
 
 The Amazon Web Services Professional Services (ProServe) team is seeking a skilled Delivery Consultant to join our team at Amazon Web Services (AWS). In this role, you'll work closely with customers to design, implement, and manage AWS solutions that meet their technical requirements and business objectives. You'll be a key player in driving customer success through their cloud journey, providing technical expertise and best practices throughout the project lifecycle.
 
 
 Possessing a deep understanding of AWS products and services, as a Delivery Consultant you will be proficient in architecting complex, scalable, and secure solutions tailored to meet the specific needs of each customer. You&rsquo;ll work closely with stakeholders to gather requirements, assess current infrastructure, and propose effective migration strategies to AWS. As trusted advisors to our customers, providing guidance on industry trends, emerging technologies, and innovative solutions, you will be responsible for leading the implementation process, ensuring adherence to best practices, optimizing performance, and managing risks throughout the project.
 
 
 The AWS Professional Services organization is a global team of experts that help customers realize their desired business outcomes when using the AWS Cloud. We work together with customer teams and the AWS Partner Network (APN) to execute enterprise cloud computing initiatives. Our team provides assistance through a collection of offerings which help customers achieve specific outcomes related to enterprise cloud adoption. We also deliver focused guidance through our global specialty practices, which cover a variety of solutions, technologies, and industries.
 
 
 Key job responsibilities
 
 
 As an experienced technology professional, you will be responsible for:
 
 
 <ul>
 <li>
 Designing and implementing complex, scalable, and secure AWS solutions tailored to customer needs
 </li>
 <li>
 Providing technical guidance and troubleshooting support throughout project delivery
 </li>
 <li>
 Collaborating with stakeholders to gather requirements and propose effective migration strategies
 </li>
 <li>
 Acting as a trusted advisor to customers on industry trends and emerging technologies
 </li>
 <li>
 Sharing knowledge within the organization through mentoring, training, and creating reusable artifacts
 
 
 </li>
 </ul>
 
 About The Team
 
 
 
 About AWS:
 
 
 Amazon Web Services (AWS) is the world&rsquo;s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating &mdash; that&rsquo;s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
 
 
 Inclusive Team Culture - Here at AWS, it&rsquo;s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon conferences, inspire us to never stop embracing our uniqueness.
 
 
 Mentorship &amp; Career Growth - We&rsquo;re continuously raising our performance bar as we strive to become Earth&rsquo;s Best Employer. That&rsquo;s why you&rsquo;ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
 
 
 Work/Life Balance - We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there&rsquo;s nothing we can&rsquo;t achieve in the cloud.
 
 
 
 Basic Qualifications
 
 
 
 7+ years of experience as a technical specialist in Customer-facing roles.
 
 
 Experience driving discussions with senior personnel regarding trade-offs, best practices, project management and risk mitigation.
 
 
 Hands-on experience leading the design, development and deployment of business software at scale or current hands on technology infrastructure, network, compute, storage, and virtualization experience.
 
 
 Experience with automation, scripting (e.g., Terraform, Python) and application migration and modernization.
 
 
 Strong communication skills with the ability to explain technical concepts to both technical and non-technical audiences.
 
 
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree, or equivalent experience, in Computer Science, Engineering, Mathematics or a related field
 </li>
 <li>
 AWS experience preferred, with proficiency in a wide range of AWS services (e.g., EC2, S3, RDS, Lambda, IAM, VPC, CloudFormation)
 </li>
 <li>
 Experience in an Architect role or similar with strong track record of implementing AWS services in a variety of distributed computing environments
 </li>
 <li>
 Large scale migration experience Data Center to Data Center and/or Data Center to Cloud
 </li>
 <li>
 Infrastructure automation through DevOps scripting (E.g. shell, Python, Ruby, Powershell)
 
 
 </li>
 </ul>
 Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.
 
 
 
 
 Company
 
 - Amazon Web Services EMEA SARL Branch of a Foreign Company
 
 
 Job ID: A3071740
</div>

Delivery Consultant - Infrastructure and Security, Professional Services

<div>
 
 Description
 
 
 
 The Amazon Web Services Professional Services (ProServe) team is seeking a skilled Delivery Consultant to join our team at Amazon Web Services (AWS). In this role, you'll work closely with customers to design, implement, and manage AWS solutions that meet their technical requirements and business objectives. You'll be a key player in driving customer success through their cloud journey, providing technical expertise and best practices throughout the project lifecycle.
 
 
 Possessing a deep understanding of AWS products and services, as a Delivery Consultant you will be proficient in architecting complex, scalable, and secure solutions tailored to meet the specific needs of each customer. You&rsquo;ll work closely with stakeholders to gather requirements, assess current infrastructure, and propose effective migration strategies to AWS. As trusted advisors to our customers, providing guidance on industry trends, emerging technologies, and innovative solutions, you will be responsible for leading the implementation process, ensuring adherence to best practices, optimizing performance, and managing risks throughout the project.
 
 
 The AWS Professional Services organization is a global team of experts that help customers realize their desired business outcomes when using the AWS Cloud. We work together with customer teams and the AWS Partner Network (APN) to execute enterprise cloud computing initiatives. Our team provides assistance through a collection of offerings which help customers achieve specific outcomes related to enterprise cloud adoption. We also deliver focused guidance through our global specialty practices, which cover a variety of solutions, technologies, and industries.
 
 
 Key job responsibilities
 
 
 As an experienced technology professional, you will be responsible for:
 
 
 <ul>
 <li>
 Designing and implementing complex, scalable, and secure AWS solutions tailored to customer needs 2.Providing technical guidance and troubleshooting support throughout project delivery
 </li>
 <li>
 Collaborating with stakeholders to gather requirements and propose effective migration strategies
 </li>
 <li>
 Acting as a trusted advisor to customers on industry trends and emerging technologies
 </li>
 <li>
 Sharing knowledge within the organization through mentoring, training, and creating reusable artifacts
 
 
 </li>
 </ul>
 
 About The Team
 
 
 
 Diverse Experiences
 
 
 AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn&rsquo;t followed a traditional path, or includes alternative experiences, don&rsquo;t let it stop you from applying.
 
 
 Why AWS?
 
 
 Amazon Web Services (AWS) is the world&rsquo;s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating &mdash; that&rsquo;s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
 
 
 Inclusive Team Culture
 
 
 Here at AWS, it&rsquo;s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
 
 
 Mentorship &amp; Career Growth
 
 
 We&rsquo;re continuously raising our performance bar as we strive to become Earth&rsquo;s Best Employer. That&rsquo;s why you&rsquo;ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
 
 
 Work/Life Balance
 
 
 We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there&rsquo;s nothing we can&rsquo;t achieve in the cloud.
 
 
 
 Basic Qualifications
 
 
 
 7+ years of experience in cloud architecture and implementation, preferably with AWS, as well as experience with database (eg. SQL, NoSQL, Hadoop, Spark, Kafka, Kinesis).
 
 
 10+ Experience delivering cloud projects or cloud based solutions.
 
 
 Expertise in performance optimization and cost management for cloud environments.
 
 
 Able to communicate effectively in English, within technical and business settings.
 
 
 Bachelor's degree in Business, Computer Science, or related field.
 
 
 
 Preferred Qualifications
 
 
 
 5+ years of external or internal customer facing, complex and large scale project management experience.
 
 
 Proficiency in a wide range of AWS services (e.g., EC2, S3, RDS, Lambda, IAM, VPC, CloudFormation)
 
 
 Experience with automation and scripting (e.g., Terraform, Python).
 
 
 Ability to manage multiple projects and priorities in a fast-paced environment.
 
 
 AWS Professional level certifications (e.g., Solutions Architect Professional, DevOps Engineer Professional).
 
 
 Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.
 
 
 
 
 Company
 
 - Amazon Web Services EMEA SARL Branch of a Foreign Company
 
 
 Job ID: A3071737
</div>

Senior Cloud Delivery Consultant, Professional Services Delivery - MENAT SDT

Palo Alto Networks

<div>Company Description 
Our Mission
At Palo Alto Networks&reg; everything starts and ends with our mission:
Being the cybersecurity partner of choice, protecting our digital way of life. 
Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we&rsquo;re looking for innovators who are as committed to shaping the future of cybersecurity as we are.
Who We Are
We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included.
As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few! 
Job Description 
Your Career
The Solutions Consultant is the evolution of the traditional Sales Engineering role, aligning how we best serve our customers in understanding their environment, providing solution guidance and ensuring value realization in their investment with Palo Alto Networks. As a Solutions Consultant you provide technical leadership and expertise and guidance in your customer&rsquo;s security transformation journey. You will play a key role in defining technical solutions that secure a customer&rsquo;s key business imperatives and ensuring value realization of their investment with Palo Alto Networks. You evangelize our industry leadership in on-prem, cloud, and security operations services that establish PANW as your customer&rsquo;s cybersecurity partner of choice.
Your Impact
Curiosity is core to the Solutions Consultant role, and you see complex problems as opportunities to learn and deliver innovative solutions! You define your impact by:<ul><li>
Meeting and exceeding sales quotas by building and implementing strategic, technical account plans that target cross-platform solutions.</li><li>
Understands Key customer business requirements and has the ability to position, demonstrate and create high level designs across the entire PANW portfolio solutions creating business value for customers.</li><li>
Ability to drive customer adoption of Palo Alto Networks Platform. Building customer relationships by helping customers achieve increased productivity, operational efficiency, security efficacy, and greater flexibility to innovate.</li><li>
Conducting discovery to understand and articulate the key technical, operational, and commercial imperatives of your prospects and customers</li><li>
Working closely with Professional Services, Customer Success and Specialist teams to ensure overall customer implementation and adoption of solutions.</li><li>
Demonstrating strong communication skills, influencing through effective presentations and customer-specific demos, and conducts technical engagements and workshops that are clear and impactful, simplifying complex ideas for various audiences</li><li>
Leading successful technical validation efforts based on best practices to ensure technical win in assigned opportunities.</li><li>
Demonstrates Cross functional leadership driving collaboration and orchestrating supporting resources (Specialists, Channel Resources, Customer Support) to ensure a one-team approach that demonstrates a cohesive strategy.</li><li>
Promoting end-to-end solutions that include PANW and/or partner professional services to ensure customers realize business value sooner</li><li>
Understanding the competitive landscape and effectively differentiating PANW's leadership in the cybersecurity space</li><li>
Continuously investing in yourself to develop technical and professional skills that drive your ever-increasing contributions to success of our customers while actively participating within the Solutions Consultant community and at industry events</li><li>
Identifying technical stakeholders and cultivating relationships with key personas to build and drive a security architecture transformation roadmap</li></ul> 
Qualifications 
Your Experience<ul><li>
6+ years experience in pre-sales/sales engineering</li><li>
Skilled in at least one of the following Networking, Network Security, Cybersecurity, Private/Public Cloud Security, SOC/Endpoint or SASE.</li><li>
Experience in delivering cybersecurity solutions that solve technical challenges and influence new business initiatives is preferred</li><li>
Influencing and gaining buy-in from key stakeholders, either in a customer-facing or internal role; prior experience in a pre-sales role is ideal</li><li>
Creating and delivering technical presentations, workshops, or technical validation engagements</li><li>
Experience in selling, designing, implementing, or managing one or more of the following solutions: Network Security, SASE, SaaS, CNAPP and/or SOC Transformation Technologies</li><li>
Partnering with Customer Support functions to ensure successful implementation and adoption of sold solutions</li><li>
Experience in complex sales involving long sales processes with multiple buying centers and multi-product solutions are preferred</li><li>
This is a field sales position where travel requirements may be required to support in person customer meetings, please discuss with the recruiter on the specifics for this position.</li><li>
Proficient in both English &amp; Arabic</li><li>
Bahrain based profile preferred</li></ul> 

Additional Information 
The Team
 Our Solutions Consultant team members work hand-in-hand with large organizations around the world to keep their digital environments protected. We educate, inspire, and empower our potential clients in their journey to transform their security architectures.
You are empowered with unmatched systems and tools and a team built on joint success. You won&rsquo;t find someone at Palo Alto Networks that isn&rsquo;t committed to your success &ndash; with everyone pitching in to assist when it comes to solutions selling, learning, and development. Our Solutions Consulting community is driven by the mission to be our customers&rsquo; cybersecurity partner of choice, protecting their digital way of life<div></div>
Our Commitment 
 
We&rsquo;re problem solvers that take risks and challenge cybersecurity&rsquo;s status quo. It&rsquo;s simple: we can&rsquo;t accomplish our mission without diverse teams innovating, together.
We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com.
Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.
All your information will be kept confidential according to EEO guidelines.</div>

Solutions Consultant

<div>
 
 
 Our Mission
 
 
 
 
 
 At Palo Alto Networks&reg; everything starts and ends with our mission:
 
 
 
 
 Being the cybersecurity partner of choice, protecting our digital way of life.
 
 
 Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we&rsquo;re looking for innovators who are as committed to shaping the future of cybersecurity as we are.
 
 
 
 
 
 Who We Are
 
 
 
 
 
 We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included.
 
 
 
 
 As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few!
 
 
 
 
 
 
 Job Description
 
 
 
 
 
 Your Career
 
 
 
 
 
 The Solutions Consultant is the evolution of the traditional Sales Engineering role, aligning how we best serve our customers in understanding their environment, providing solution guidance and ensuring value realization in their investment with Palo Alto Networks. As a Solutions Consultant you provide technical leadership and expertise and guidance in your customer&rsquo;s security transformation journey. You will play a key role in defining technical solutions that secure a customer&rsquo;s key business imperatives and ensuring value realization of their investment with Palo Alto Networks. You evangelize our industry leadership in on-prem, cloud, and security operations services that establish PANW as your customer&rsquo;s cybersecurity partner of choice.
 
 
 
 
 
 Your Impact
 
 
 
 
 
 Curiosity is core to the Solutions Consultant role, and you see complex problems as opportunities to learn and deliver innovative solutions! You define your impact by:
 
 
 
 <ul>
 <li>
 
 Meeting and exceeding sales quotas by building and implementing strategic, technical account plans that target cross-platform solutions.
 
 
 
 </li>
 <li>
 
 Understands Key customer business requirements and has the ability to position, demonstrate and create high level designs across the entire PANW portfolio solutions creating business value for customers.
 
 
 
 </li>
 <li>
 
 Ability to drive customer adoption of Palo Alto Networks Platform. Building customer relationships by helping customers achieve increased productivity, operational efficiency, security efficacy, and greater flexibility to innovate.
 
 
 
 </li>
 <li>
 
 Conducting discovery to understand and articulate the key technical, operational, and commercial imperatives of your prospects and customers
 
 
 
 </li>
 <li>
 
 Working closely with Professional Services, Customer Success and Specialist teams to ensure overall customer implementation and adoption of solutions.
 
 
 
 </li>
 <li>
 
 Demonstrating strong communication skills, influencing through effective presentations and customer-specific demos, and conducts technical engagements and workshops that are clear and impactful, simplifying complex ideas for various audiences
 
 
 
 </li>
 <li>
 
 Leading successful technical validation efforts based on best practices to ensure technical win in assigned opportunities.
 
 
 
 </li>
 <li>
 
 Demonstrates Cross functional leadership driving collaboration and orchestrating supporting resources (Specialists, Channel Resources, Customer Support) to ensure a one-team approach that demonstrates a cohesive strategy.
 
 
 
 </li>
 <li>
 
 Promoting end-to-end solutions that include PANW and/or partner professional services to ensure customers realize business value sooner
 
 
 
 </li>
 <li>
 
 Understanding the competitive landscape and effectively differentiating PANW's leadership in the cybersecurity space
 
 
 
 </li>
 <li>
 
 Continuously investing in yourself to develop technical and professional skills that drive your ever-increasing contributions to success of our customers while actively participating within the Solutions Consultant community and at industry events
 
 
 
 </li>
 <li>
 
 Identifying technical stakeholders and cultivating relationships with key personas to build and drive a security architecture transformation roadmap
 
 
 
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 
 Your Experience
 
 
 
 
 <ul>
 <li>
 
 6+ years experience in pre-sales/sales engineering
 
 
 
 </li>
 <li>
 
 Skilled in at least one of the following Networking, Network Security, Cybersecurity, Private/Public Cloud Security, SOC/Endpoint or SASE.
 
 
 
 </li>
 <li>
 
 Experience in delivering cybersecurity solutions that solve technical challenges and influence new business initiatives is preferred
 
 
 
 </li>
 <li>
 
 Influencing and gaining buy-in from key stakeholders, either in a customer-facing or internal role; prior experience in a pre-sales role is ideal
 
 
 
 </li>
 <li>
 
 Creating and delivering technical presentations, workshops, or technical validation engagements
 
 
 
 </li>
 <li>
 
 Experience in selling, designing, implementing, or managing one or more of the following solutions: Network Security, SASE, SaaS, CNAPP and/or SOC Transformation Technologies
 
 
 
 </li>
 <li>
 
 Partnering with Customer Support functions to ensure successful implementation and adoption of sold solutions
 
 
 
 </li>
 <li>
 
 Experience in complex sales involving long sales processes with multiple buying centers and multi-product solutions are preferred
 
 
 
 </li>
 <li>
 
 This is a field sales position where travel requirements may be required to support in person customer meetings, please discuss with the recruiter on the specifics for this position.
 
 
 
 </li>
 </ul>
 <ul>
 <li>
 
 
 Proficient in both English &amp; Arabic
 
 
 
 
 </li>
 </ul>
 <ul>
 <li>
 
 Bahrain based profile preferred
 
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 
 
 The Team
 
 
 
 
 
 
 
 Our Solutions Consultant team members work hand-in-hand with large organizations around the world to keep their digital environments protected. We educate, inspire, and empower our potential clients in their journey to transform their security architectures.
 
 
 
 
 You are empowered with unmatched systems and tools and a team built on joint success. You won&rsquo;t find someone at Palo Alto Networks that isn&rsquo;t committed to your success &ndash; with everyone pitching in to assist when it comes to solutions selling, learning, and development. Our Solutions Consulting community is driven by the mission to be our customers&rsquo; cybersecurity partner of choice, protecting their digital way of life
 
 
 
 
 
 Our Commitment
 
 
 
 
 
 We&rsquo;re problem solvers that take risks and challenge cybersecurity&rsquo;s status quo. It&rsquo;s simple: we can&rsquo;t accomplish our mission without diverse teams innovating, together.
 
 
 
 
 We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com.
 
 
 
 
 Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.
 
 
 
 
 All your information will be kept confidential according to EEO guidelines.
 
 
 
</div>

Wajda International Technology Services

About the RoleWe are looking for a skilled Technical Support / Infrastructure Engineer to help manage our cloud-computing infrastructure, ensure compliance with ISO / IT standards, and support our technology platform. This position will be critical to maintaining secure, reliable, and scalable systems across multiple cloud / networking vendors. Must be proficient in arabicKey Responsibilities<ul><li>Manage, maintain, and support cloud infrastructure across platforms including Amazon AWS, Microsoft (e.g. Azure or Microsoft 365 / Active Directory etc.), and networking / firewall devices (e.g. Palo Alto).</li><li>Implement &amp; monitor IT policies / standards related to ISO compliance (for example ISO 27001, or relevant IT-security / operations standards).</li><li>Respond to technical support requests for infrastructure, network security, cloud services, and connectivity issues.</li><li>Monitor system health, performance, capacity, and availability across cloud and on-premise hybrid systems.</li><li>Implement and maintain backup / disaster recovery solutions, and ensure proper change management procedures.</li><li>Manage user accounts, permissions, and roles on Microsoft platform tools (e.g. Azure AD, Microsoft 365 if applicable).</li><li>Configure, maintain &amp; troubleshoot firewalls, VPNs, security rules and access controls using Palo Alto / network security appliances.</li><li>Participate in deployment, migration or upgrade projects for cloud / hybrid infrastructure.</li><li>Generate system documentation, runbooks, standard operating procedures, and support logs.</li><li>Work with security / audit teams to prepare for compliance reviews, audits or assessments.</li><li>Provide hands-on support &amp; troubleshooting during outages or escalated incidents.</li><li>Collaborate with other IT / Dev / Security / Network teams to ensure optimal system integration &amp; risk mitigation.</li></ul>Required Qualifications &amp; Skills<ul><li>Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience).</li><li>2-3 years of experience in technical support or infrastructure / cloud-support role.</li><li>Working experience with Amazon AWS (core services such as EC2, VPC, S3, IAM, etc.).</li><li>Experience with Microsoft cloud / platform services (could include Azure, or Microsoft server / identity / AD / MS 365 tools depending on your setup).</li><li>Experience with Palo Alto firewall/security appliances (configurations, access policies, monitoring).</li><li>Sufficient understanding of ISO / IT security compliance standards (e.g. ISO 27001 or similar).</li><li>Fluent / proficient in Arabic (spoken and written).</li><li>Strong troubleshooting &amp; diagnostic skills (networking, security, cloud-network integration).</li><li>Good communication &amp; collaboration skills to work with IT teams, vendors, and internal users.</li><li>Familiarity with monitoring / alerting tools, logs, dashboards &amp; support / ticketing systems.</li></ul>Preferred / Nice-to-Have<ul><li>Certifications such as AWS Certified Solutions Architect / Administrator / Associate</li><li>Microsoft certifications (e.g. Azure Certifications, Microsoft 365 / AD / Security)</li><li>Prior experience in IT-security / audit / compliance assessments</li><li>Experience in hybrid cloud environments (on-prem + cloud)</li><li>Knowledge of scripting or automation for infrastructure tasks (PowerShell, Azure CLI, AWS CLI, Terraform, etc.)</li><li>Experience with networking protocols, VPNs, routing &amp; switching fundamentals</li><li>Exposure to DevOps-adjacent tooling (CI/CD pipelines, monitoring, security scanning tools)</li></ul>Personal Skills &amp; Attributes<ul><li>Strong analytical &amp; problem-solving skills</li><li>Detail-oriented, reliable, and methodical in documentation and procedures</li><li>Ability to work under pressure or in escalation scenarios</li><li>Good interpersonal &amp; communication skills (in both Arabic &amp; English)</li><li>Commitment to continuous learning and keeping up-to-date with cloud / security best practices</li></ul>Job Type: Full-time

Technical Support Engineer – Cloud & Infrastructure

Zain Bahrain

<div>
 
 About The Role
 
 
 
 The Digital Projects Specialist is responsible for managing the end-to-end lifecycle of digital initiatives across web and mobile platforms. Acting as the central liaison between the Digital Services &amp; Growth team, Digital Development Leads, and Technology teams, this role ensures the seamless execution of projects from concept to launch. The Specialist translates business needs into actionable requirements, oversees development and testing, ensures infrastructure readiness, and supports product stabilization post-launch when needed.
 
 
 This position requires a unique blend of project coordination, stakeholder engagement, and delivery ownership&mdash;while ensuring that solutions are scalable, resilient, user-centric, and future-proof. The role may also temporarily assume product ownership responsibilities during stabilization or transition periods.
 
 
 What We Need From You
 
 
 <ul>
 <li>
 Project Management &amp; Delivery
 </li>
 <ul>
 <li>
 Lead the full lifecycle of digital initiatives from initiation to deployment, including scoping, resource planning, execution, and delivery.
 </li>
 <li>
 Define project objectives, success criteria, and delivery timelines in alignment with business goals.
 </li>
 <li>
 Track progress, manage dependencies, monitor KPIs, and ensure projects are delivered on time, within scope, and on budget.
 </li>
 <li>
 Coordinate feedback loops and iteration cycles during product stabilization post-launch.
 </li>
 </ul>
 <li>
 Cross-functional Coordination
 </li>
 <ul>
 <li>
 Serve as the bridge between Digital Services &amp; Growth, digital development leads, UX/UI teams, and the technology function.
 </li>
 <li>
 Facilitate alignment between business requirements and technical execution across all phases of development.
 </li>
 <li>
 Ensure that Figma designs, wireframes, and user journeys developed by business and UX teams are implemented accurately by the development teams.
 </li>
 </ul>
 <li>
 Requirements Gathering &amp; Documentation
 </li>
 <ul>
 <li>
 Collect and structure functional and non-functional requirements from business stakeholders.
 </li>
 <li>
 Translate business needs into clear user stories and development specifications.
 </li>
 <li>
 Validate requirements with developers and contribute to sprint planning sessions.
 </li>
 </ul>
 <li>
 Design Implementation &amp; Infrastructure Readiness
 </li>
 <ul>
 <li>
 Guarantee that design standards, UX expectations, and business-led journeys are properly applied and executed in delivered products.
 </li>
 <li>
 Coordinate with the technology team to ensure the right hosting environments, APIs, integrations, and security controls are in place.
 </li>
 <li>
 Validate infrastructure scalability, performance, and redundancy prior to launch.
 </li>
 </ul>
 <li>
 Go-Live Management &amp; Stabilization
 </li>
 <ul>
 <li>
 Coordinate UAT, QA testing, and launch readiness with business and development teams.
 </li>
 <li>
 Oversee go-live procedures and ensure knowledge transfer to the Digital Services team or business owner.
 </li>
 <li>
 When needed, assume interim product ownership&mdash;monitoring usage, collecting feedback, prioritizing enhancements, and supporting initial post-launch improvements until handover.
 </li>
 </ul>
 <li>
 Stakeholder &amp; Risk Management
 </li>
 <ul>
 <li>
 Conduct regular project reviews, report on risks/issues, and drive resolution plans with relevant teams.
 </li>
 <li>
 Ensure business and technical stakeholders remain informed and engaged throughout the project lifecycle.
 </li>
 <li>
 Maintain proper documentation, delivery artifacts, and issue tracking logs.
 </li>
 </ul>
 <li>
 Continuous Improvement &amp; Future-readiness
 </li>
 <ul>
 <li>
 Promote best practices in digital delivery, agile collaboration, and product lifecycle management.
 </li>
 <li>
 Recommend improvements based on analytics, user feedback, and performance monitoring.
 </li>
 <li>
 Ensure solutions are designed to be scalable, secure, and adaptable to future business or technical needs.
 
 </li>
 </ul>
 </ul>
 
 Qualifications And Experience
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in computer science, Software Engineering, or a related field.
 </li>
 <li>
 3&ndash;5 years of experience in application development or digital solution implementation.
 </li>
 <li>
 At least 2 years of hands-on involvement in digital transformation projects.
 </li>
 <li>
 Proven experience with mobile platforms (iOS or Android) and/or eCommerce solutions.
 </li>
 <li>
 Experience contributing to enterprise digital strategy and aligning it with business architecture.
 </li>
 <li>
 Strong background in Design Thinking and stakeholder collaboration to shape digital strategies.
 </li>
 <li>
 Skilled in designing future-state business capabilities, roles, processes, and systems.
 </li>
 <li>
 Ability to translate business priorities into actionable roadmaps and drive execution.
 </li>
 <li>
 Experienced in facilitating workshops with executives and cross-functional teams to align on outcomes.
 </li>
 <li>
 Business-first approach to process design, with technology selection based on clarified needs.
 
 
 </li>
 </ul>
 Skills and Knowledge
 
 
 <ul>
 <li>
 Strong understanding of mobile app and eCommerce architecture, design patterns, and user experience principles.
 </li>
 <li>
 Familiarity with cross-platform development tools such as React Native, Flutter, Angular, and Drupal.
 </li>
 <li>
 Working knowledge of Agile, Scrum, and hybrid delivery methodologies, with hands-on experience supporting iterative development cycles.
 </li>
 <li>
 Proven ability to manage and implement successful digital projects in fast-paced, cross-functional environments.
 </li>
 <li>
 Strong problem-solving and analytical skills, with the ability to troubleshoot, optimize, and support performance improvement efforts.
 </li>
 <li>
 Effective communicator with the ability to present and articulate concepts and technical information to both technical and executive-level audiences.
 </li>
 <li>
 Good understanding of security best practices, hosting requirements, and infrastructure considerations such as scalability, redundancy, and performance.
 </li>
 <li>
 Familiarity with cloud platforms (e.g., AWS, Azure, GCP), APIs, and containerized environments (e.g., Docker).
 </li>
 <li>
 Proficient in using project collaboration and version control tools (e.g., Git, Jira, Confluence).
 </li>
 <li>
 Knowledge of RESTful API concepts, microservices architecture, and modern software delivery practices.
 
 
 </li>
 </ul>
 
 About Application Process
 
 
 
 If you meet the criteria and you are enthusiastic about the role, we would welcome your application. To complete the application you would need the following document(s):
 
 
 <ul>
 <li>
 Resume/CV
 </li>
 </ul>
</div>

ZAIN2018 - Digital Projects Specialist

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ZAIN2018 - Digital Projects Specialist

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