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delivery station liasion, dsl

delivery station liasion dsl

Amazon

<div>
 
 Description
 
 
 
 At Amazon, our mission is to be Earth&rsquo;s most customer-centric company. To achieve this goal, we strive to exceed expectations by innovating and providing best-in-class customer support as we expand our logistics products and services including improving how we fulfill and deliver customer orders. We&rsquo;re making history and the good news is that we&rsquo;ve only just begun. At Amazon you get to Work with smart, passionate people who are building new products and services every day on behalf of our customers. As a Delivery Station Customer Service Associate, you will help improve the customer experience by providing in station real-time, hands-on support to ensure our customers receive their packages on time, as promised. The role will also help connect customers with experts who can provide them the most accurate and up-to-date information about their packages. The work is beyond fulfilling and delivering customer orders; it&rsquo;s making sure we put smiles on customer&rsquo;s faces.
 
 
 Key job responsibilities
 
 
 As a Delivery Station Customer Service Agent, you will be responsible for:
 
 
 <ul>
 <li>
 Communicating with customers directly on the telephone.
 </li>
 <li>
 Empathizing, earning the trust and instilling confidence with the customer their issue can be resolved.
 </li>
 <li>
 Deep diving with the customer to remove barriers for delivery and providing accurate information with the expectations of delivery.
 </li>
 <li>
 Providing exceptional attention to detail on every case and issue.
 </li>
 <li>
 Proactively finding solutions to problems with limited guidance.
 </li>
 <li>
 Establishing and cementing strong collaborative working relationships with multiple workgroups within station. Through face-to-face communication and virtual correspondence.
 </li>
 <li>
 Communicating effectively with senior leadership to highlight barriers and form solutions.
 </li>
 <li>
 Working confidently at pace with multiple online platforms and tech systems.
 </li>
 <li>
 Working in a fast-paced environment, within a restricted time frame.
 </li>
 <li>
 Working a Full-Time (40+ hours per week) schedule
 </li>
 <li>
 Work in an environment where the noise level varies and can be loud (hearing protection will be provided)
 
 
 </li>
 </ul>
 A day in the life
 
 
 You&rsquo;ll be based at one of our last-mile delivery warehouses, where Amazon&rsquo;s leading logistics system operates. As orders are dispatched out on road for delivery, the DSL team will action parcels which have failed delivery. Receiving correspondence from Customer Service or our Delivery Service Partners (DSPs), you will reach out to the customer to update them on their failed or potential to fail delivery, deep dive to resolve the issue and work with the customer and DSPs to find a solution to ensure the parcel is delivered same day or on the next attempt.
 
 
 Within the logistics station, the DSL team are the only team who can connect to the customer directly. You are an integral part of the station and key to the resolution of delivery issues and connecting parcels with our customers.
 
 
 
 About The Team
 
 
 
 Our mission is to be Earth&rsquo;s most customer-centric company, and few departments have as direct an impact on that mission as our Customer Service team. We're an inclusive team who empower and look after our people, so they have the time and energy to focus on our customers&rsquo; happiness. Our goal is to reduce customer effort every way we can, helping them get the best results quickly and efficiently. We support our self-service channels to offer expert insights into our customers&rsquo; most complex issues.
 
 
 Within the DSL team, you will work as part of a nationwide team linked across different delivery sites throughout Egypt. We are dedicated to the very highest of standards in providing a first class delivery service and ensuring continued trust in all Amazon customers.
 
 
 
 Basic Qualifications
 
 
 
 <ul>
 <li>
 Experience prioritizing and handling multiple assignments at any given time while maintaining commitment to deadlines, or experience in a fast-paced, high-tech company
 </li>
 <li>
 Experience working in fast paced environments, and managing workload even during times of stress, or escalated activity
 </li>
 <li>
 Experience with Microsoft Office including Outlook, Word, and Excel
 </li>
 <li>
 Speak, write, and read fluently in English, and have the ability to take direction in English
 </li>
 <li>
 Speak, write, and read fluently in Arabic
 </li>
 <li>
 - Advanced and adaptable interpersonal communication skills.
 </li>
 <li>
 </li>
 <li>
 Familiarity and IT proficiency with multiple web browsers, data base searching and instant messenger tools.
 </li>
 <li>
 </li>
 <li>
 Effective communication skills and the ability to build enduring professional relationships.
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 Experience building strategic relationships with stakeholders, including communicating and collaborating across teams and functions
 </li>
 <li>
 </li>
 <li>
 Experience in an operational environment, such as logistics, retail, hospitality, or customer service
 
 
 </li>
 </ul>
 Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.
 
 
 
 
 Company
 
 - Souq.com for E-Commerce LLC
 
 
 Job ID: A3111527
</div>

Delivery Station Liasion, DSL

RATP Dev Mobility Cairo

<div>
 
 JOB PURPOSE:
 
 
 The Customer Experience Development Manager will oversee and enhance the passenger journey across the GL3 &amp; LRT network, ensuring it is seamless and positive. This role focuses on improving service quality, managing customer feedback, and implementing strategies to elevate passenger satisfaction, safety, and comfort. The manager will work closely with station and call center staff to deliver a consistent, customer-focused experience.
 
 
 
 
 Responsibilities/Duties
 
 
 
 
 Profil de candidat recherch&eacute; :
 
 
 
 
 Customer Experience Strategy
 
 
 
 <ul>
 <li>
 Develop and implement customer experience policies, standards, and procedures tailored to all operations.
 </li>
 <li>
 Design and lead initiatives that enhance the passenger journey from start to finish.
 </li>
 <li>
 Monitor passenger flow and service touchpoints to identify and capitalize on improvement opportunities.
 
 
 </li>
 </ul>
 
 Passenger Feedback &amp; Issue Management
 
 
 
 <ul>
 <li>
 Oversee all customer feedback channels (call center, social media, on-site complaints, surveys).
 </li>
 <li>
 Analyze customer complaints and suggestions to propose and execute corrective actions.
 </li>
 <li>
 Ensure the timely resolution of escalated issues by collaborating with station managers and relevant departments.
 
 
 </li>
 </ul>
 
 Service Quality Assurance
 
 
 
 <ul>
 <li>
 Conduct regular audits of staff interactions to ensure service excellence.
 </li>
 <li>
 Implement and track key performance indicators (KPIs), such as passenger satisfaction scores and complaint resolution time.
 </li>
 <li>
 Collaborate with the Service Quality team to maintain and uphold all customer experience standards.
 </li>
 <li>
 Coordinate with cleaning, security, and maintenance teams to ensure high-quality service delivery.
 
 
 </li>
 </ul>
 
 Team Leadership &amp; Training
 
 
 
 <ul>
 <li>
 Lead, train, and support customer service teams and front-line staff to foster professional and empathetic interactions.
 </li>
 <li>
 Develop comprehensive training modules for customer experience teams covering topics such as complaint management, assisting passengers with special needs, and emergency communication.
 
 
 </li>
 </ul>
 
 Passenger Engagement
 
 
 
 <ul>
 <li>
 Develop programs to improve passenger awareness of all services, rules, and safety protocols.
 </li>
 <li>
 Champion initiatives aimed at improving accessibility and inclusivity for all passenger groups.
 </li>
 <li>
 Manage customer-facing campaigns, surveys, and loyalty/awareness programs.
 
 
 </li>
 </ul>
 
 Reporting &amp; Continuous Improvement
 
 
 
 <ul>
 <li>
 Prepare and present reports on customer satisfaction, complaint trends, and service improvements to senior management.
 </li>
 <li>
 Benchmark against international metro systems to introduce and implement best practices.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 ESSENTIAL QUALIFICATIONS, KNOWLEDGE &amp; EXPERIENCE
 
 
 
 <ul>
 <li>
 A Bachelor&rsquo;s degree in Business Administration, Marketing, or a related field is required.
 </li>
 <li>
 Excellent command in Arabic &amp; English.
 
 
 </li>
 </ul>
 
 Knowledge
 
 
 
 <ul>
 <li>
 Proven leadership and team management skills with a demonstrated ability to influence cross-functional teams.
 </li>
 <li>
 Strong knowledge of passenger flow management, service KPIs, and complaint handling systems.
 </li>
 <li>
 Excellent proficiency in Microsoft Office applications, especially Excel. Knowledge of SQL, Python, or Power BI is highly desirable.
 
 
 </li>
 </ul>
 
 Experience
 
 
 
 <ul>
 <li>
 10-12 years of experience in customer experience, service quality, or operations management.
 </li>
 <li>
 Experience in the transport, metro, aviation, or retail sectors is preferred.
 
 
 </li>
 </ul>
 
 Desired Behaviors &amp; Experiences
 
 
 
 <ul>
 <li>
 Proactive and Self-Motivated who takes initiative to identify and solve problems, anticipating passenger needs before they arise.
 </li>
 <li>
 Customer-Centric Mindset and Passionate about providing a positive experience and driven to exceed customer expectations.
 </li>
 <li>
 Communicate clearly and empathetically with both team members and passengers, even in challenging situations.
 </li>
 <li>
 Ability to thrive in a fast-paced, dynamic environment and respond effectively to unexpected challenges.
 </li>
 <li>
 Maintain a positive and professional demeanor under pressure.
 </li>
 <li>
 Collaborative who can work effectively with cross-functional teams to achieve shared goals and improve service delivery.
 </li>
 <li>
 Think critically and creatively to find efficient and innovative solutions to complex issues.
 </li>
 </ul>
</div>

Customer Experience Development Manager

Emirates

<div>
 
 Job Purpose
 
 
 
 To provide a quality service to customers in respect to check-in, boarding, special services, baggage services, ticket desk and Emirates Lounge as per the criteria set forth by the Company?s commercial, safety and security policies, standards and procedures. Ensure all operational criteria are completed within specified time frames as per applicable procedures.
 
 
 <ul>
 <li>
 Identify and meet the standard and special service requirements of the customers at check-in, transfer desk, special services and boarding gates by adhering to the set service standards and procedures so that the customers are handled in a friendly and efficient manner.
 </li>
 <li>
 Adhere to the internal operating boarding procedures by ensuring that laid down boarding priorities, announcements, hand baggage removal, regular staff briefing and stationary/equipment availability before the flight. Post the flight, ensure flight coupon reconciliation and head count confirmation is in order to assist the smooth process of a safe and on time departure of EK flights in order to achieve EK standards and customer satisfaction.
 </li>
 <li>
 Guide and advise team members to ensure that superior customer service levels are upheld and assist the process of ensuring the safe and on-time departure of EK flights.
 </li>
 <li>
 To liaise and monitor the Emirates Chauffeur drive company on arrival and departure. Ensure eligible customers are provided with this service on arrival and any customers that require assistance are met on departure.
 </li>
 <li>
 Oversee the arrival of bags into the baggage hall, ensuring priority bags are first on the carousel and assist customers with missing or damaged bags referring them to Emirates GHA to complete necessary paperwork and follow up on missing bags for Premium customers ensuring customers are kept fully informed.
 </li>
 <li>
 To monitor queues at check-in ensuring priority given to Premium customer card holders. To assist and deal with any excess baggage and visa issues that may arise. Assist in dealing with any problems such as, keeping customers informed of any delays, disruptions and denied boarding including the implementation of the 'Options' scheme.
 </li>
 <li>
 Assist with the preparation and completion of pre and post flight documentation and complete all relevant station statistical information and filing. Ensure all safety instructions are compiled with at all times and report any damage to aircraft, ULDS, immediately and assist with preparation of relevant reports.
 </li>
 <li>
 Cover the absence of check-in supervisor and prepare flight briefs regarding customer information ensuring that all staff, GHA and service providers are fully aware of this information. Ensure all operational areas are covered and that staff are aware of what is expected of them to ensure high levels of customer service in all operational areas.
 </li>
 <li>
 Support and cover the Emirates Ticket Desk functions and undertake ticketing/reservation duties to ensure seamless service to customers. Offer full range of Emirates products and services to all customers to maximize ticketing revenue. Issue tickets, EMD, EBT, make and amend reservations as and when necessary. Re-issue and re-calculate fares for customers changing itinerary and make any additional collection as required. Carry out Credit Card verification. Complete daily ticket sales returns and assist with banking duties as required.
 </li>
 <li>
 When required support duties in the Emirates lounge. Liaise with service providers and supervise contracted staff, overseeing catering, cleaning and maintenance operations and ensure service standards are met and maintained.
 
 
 </li>
 </ul>
 Minimum O level or equivalent.
 
 
 Must have completed relevant and recognized professional training courses in Customer Services and Handling, Ground Operations and Reservations, Fares &amp; Ticketing.
 
 
 
 Experience
 
 
 
 Given the specific requirements at outstations, a minimum of 3 years? airline industry experience is required.
 
 
 Qualification
 
 
 Knowledge of a Departure Control System and Computerized Reservation System.
 
 
 Knowledge of check-in procedures.
 
 
 Customer Service Delivery.
 
 
 Fluent in spoken and written English and local language.
 
 
 Proficiency in Microsoft Office applications.
 
 
 Please note that you must have the right to live and work in Egypt.
 
 
 Salary &amp; benefits
 
 
 Competitive salary
</div>

Senior Airport Services Agent - Cairo

Solmax

<div>
 
 Overview
 
 
 
 The Maintenance Planner will be required to plan and coordinate maintenance activities, work orders &amp; spare parts replenishment using Solmax CMMS tools to minimize downtime and improve equipment efficiency. He/She will lead the maintenance activities &amp; contractors towards optimized performance, reliability, and safety of all mechanical, electrical, and automation systems within the plant. This role requires hands-on experience with industrial machinery, strong troubleshooting skills, a commitment to continuous improvement and cost optimization.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Develop and manage preventive, predictive maintenance, and shutdown (overhauling) schedules using CMMS (Computerized Maintenance Systems) for production, facility &amp; utility equipment including internal &amp; external resources, tooling, and spare parts management.
 </li>
 <li>
 Coordinate and monitor the preventive and corrective maintenance activities on production, Monitor equipment performance and maintenance KPIs to identify trends &amp; facility assets to minimize downtime and plant disruption.
 </li>
 <li>
 Support in mechanical and electrical issues diagnosis, root cause analysis, and continuous improvement initiatives.
 </li>
 <li>
 Oversee the installation, commissioning, and upgrades of new machinery and equipment.
 </li>
 <li>
 Prepare maintenance reports and documentation for external audits and internal reviews.
 </li>
 <li>
 Develop standardized maintenance work documents as well as perform trainings for production &amp; maintenance personal on maintenance management system requirements.
 </li>
 <li>
 Collaborate with maintenance manager on utility management including compressed air station and network, chillers, silos and material handling systems.
 </li>
 <li>
 Lead the governmental relation related to facility &amp; utilities including the civil defense, fire department, electricity distribution company, new urban community&rsquo;s authorities including regular inspections, license renewal, and modifications.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Educational background: a technical bachelor&rsquo;s degree preferred in mechanical engineering.
 </li>
 <li>
 5+ years of work experience in similar role.
 </li>
 <li>
 Skills &amp; competencies: technical skills, problem solving, managing through systems, project management, as well as strong communication skills.
 </li>
 <li>
 Good command of English language.
 </li>
 <li>
 Good Auto-cad user.
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 <ul>
 <li>
 Competitive salary &amp; annual profit share.
 </li>
 <li>
 Medical &amp; Life insurance.
 </li>
 <li>
 Dynamic and Multinational company.
 
 
 </li>
 </ul>
</div>

Maintenance Planner

DXC Technology

<div>
 
 Job Description
 
 
 
 DXC Technology Egypt is seeking an experienced
 
 Microsoft Dynamics 365 Retail Functional Consultant
 
 with deep expertise in
 
 Point-of-Sale (POS)
 
 systems to join our Modern Application Development Group. This team plays a vital role in delivering end-to-end digital transformation projects for our retail clients. As a Retail Consultant, you will lead the implementation and optimization of D365 Commerce and POS solutions, working closely with business stakeholders and technical teams to design customer-centric retail experiences.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Lead the implementation and configuration of Microsoft Dynamics 365 Commerce (Retail) modules, including POS (MPOS/CPOS), Store Management, Pricing, Promotions, Loyalty, and eCommerce integration.
 </li>
 <li>
 Conduct workshops and gather detailed business requirements related to retail operations, store processes, merchandising, and omnichannel sales.
 </li>
 <li>
 Translate retail business requirements into scalable D365 Retail solutions aligned with best practices and Microsoft standards.
 </li>
 <li>
 Define business processes, create functional design documents (FDDs), and support solution architecture in collaboration with technical teams.
 </li>
 <li>
 Drive system testing, UAT, training sessions, go-live, and post-go-live support in retail and POS environments.
 </li>
 <li>
 Coordinate with technical teams to support POS device setup, extension requirements, and integration with payment gateways or fiscal printers.
 </li>
 <li>
 Manage retail-specific data entities such as assortments, catalogs, channels, and registers.
 </li>
 <li>
 Guide customers on hardware recommendations for POS terminals, peripherals (printers, scanners, cash drawers), and offline scenarios.
 </li>
 <li>
 Act as a subject matter expert for store operations, omnichannel order processing, and retail back-office activities.
 </li>
 <li>
 Maintain strong client relationships through value-driven consulting, stakeholder engagement, and proactive support.
 
 
 </li>
 </ul>
 
 Desired Skills And Qualifications
 
 
 
 <ul>
 <li>
 5+ years of hands-on experience in Microsoft Dynamics 365 Retail/Commerce implementations.
 </li>
 <li>
 Proven experience with POS setup, configuration, and deployment (MPOS/CPOS architecture).
 </li>
 <li>
 Strong understanding of retail business processes: pricing, promotions, loyalty, inventory control, store replenishment, and omni-channel sales.
 </li>
 <li>
 Deep knowledge of Retail HQ, Store Commerce, Hardware Station, and Retail peripherals configuration.
 </li>
 <li>
 Experience in conducting fit-gap analysis and translating requirements into solution designs.
 </li>
 <li>
 Familiarity with Commerce Channel Configuration, Retail Workflows, Payment Connectors, and Fraud Protection.
 </li>
 <li>
 Proficiency in writing FDDs, business process flows, and test cases for retail modules.
 </li>
 <li>
 Knowledge of integration between D365 Retail and external eCommerce or ERP systems (Finance/Supply Chain).
 </li>
 <li>
 Experience working with global retail clients.
 
 
 </li>
 </ul>
 
 Nice To Have Skills
 
 
 
 <ul>
 <li>
 Exposure to Power Platform for retail automation or reporting.
 </li>
 <li>
 Familiarity with ISVs like LS Retail or Omnichannel extensions.
 </li>
 <li>
 Experience with D365 eCommerce site builder and storefront configuration.
 </li>
 <li>
 Basic understanding of X++ or Commerce SDK for POS extension collaboration.
 
 
 </li>
 </ul>
 
 Soft Skills
 
 
 
 <ul>
 <li>
 Excellent communication and presentation skills.
 </li>
 <li>
 Strong customer engagement and stakeholder management capabilities.
 </li>
 <li>
 Analytical mindset with attention to process optimization and user experience.
 </li>
 <li>
 Ability to work independently and collaboratively in a dynamic project environment.
 </li>
 <li>
 Proactive problem-solver with a client-first attitude.
 
 
 </li>
 </ul>
 At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We&rsquo;re committed to fostering an inclusive environment where everyone can thrive.
 
 
 Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here
 
 .
 
</div>

MS Dynamics D365 Retail Functional Consultant

geidea

<div>
 
 Established in 2008, Geidea epitomizes customer focused empowerment and commercial success through continuous innovation.
 
 
 Geidea makes best in class digital payment solutions available for all by attracting and leveraging the best creative &amp; entrepreneurial talent in the market
 
 
 Our solutions give any business the chance to get ahead and reach for more no matter their size or maturity.
 
 
 Our technology mirrors our people - Smart, Innovative &amp; Forward Thinking
 
 
 
 www.geidea.net
 
 
 
 
 
 
 To maintain a competitive advantage as we grow, we are currently looking for a new "Agile Delivery Manager"
 
 
 
 
 
 
 Job purpose:
 
 
 
 Responsible for the effective delivery and management of product development and implementation for payment services products. This role requires managing multiple projects, working closely with stakeholders, and ensuring the successful delivery of products.
 
 
 
 
 
 
 Key accountabilities and decision ownership:
 
 
 <ul>
 <li>
 
 Plan and Coordinate Delivery:
 
 Oversee the planning and coordination of financial services products, from development to implementation, ensuring alignment with project goals and timelines.
 </li>
 <li>
 
 Release Management:
 
 Plan and coordinate release activities and resources to ensure successful release delivery.
 </li>
 <li>
 
 Stakeholder and Customer Relationships:
 
 Establish and maintain strong working relationships with stakeholders and customers to facilitate smooth communication and collaboration.
 </li>
 <li>
 
 Progress Monitoring and Reporting:
 
 Monitor and report on the progress of product delivery, including tracking Risks, Assumptions, Issues, and Dependencies (RAID), resources, and quality dimensions.
 </li>
 <li>
 
 Deadlines:
 
 Ensure that the product is delivered within agreed deadlines.
 </li>
 <li>
 
 Product Delivery Planning:
 
 Develop and maintain comprehensive product delivery plans, detailing each phase of the product lifecycle.
 </li>
 <li>
 
 Performance Metrics:
 
 Define, track, and measure end-to-end (E2E) product delivery performance using key performance indicators (KPIs) and metrics.
 </li>
 <li>
 
 Risk Management
 
 : Identify, assess, and manage product risks, resolve dependencies, and develop strategies to mitigate potential issues.
 </li>
 <li>
 
 Customer Feedback Analysis:
 
 Analyse customer feedback and use insights to continuously improve the product delivery process.
 </li>
 </ul>
 
 
 
 
 
 Must have technical/professional qualifications:
 
 
 <ul>
 <li>
 
 Experience:
 
 8-10 years of delivery experience in the payment services and card issuing industry.
 </li>
 <li>
 
 Education:
 
 Bachelor&rsquo;s degree in computer science or an equivalent field.
 </li>
 <li>
 
 Product Delivery and Agile Methodology:
 
 Demonstrated experience in product delivery and incremental product roll-out using Agile methodology tools and frameworks, such as DevOps, Scrum, and SAFe framework.
 </li>
 </ul>
 
 
 
 
 
 Industry Knowledge:
 
 In-depth knowledge of the payment services industry, including in-store payment systems and other related areas. Gateway, POS/ECR, eCommerce, Bank/Acquiring).
 
 <ul>
 <li>
 Fintech &amp; banking sectors experience is must.
 </li>
 <li>
 
 Our values guide how we think and act - They describe what we care about the most
 
 </li>
 <li>
 
 C
 
 ustomer first - It&rsquo;s embedded in our design thinking and customer service approach
 </li>
 <li>
 
 O
 
 pen - Openness allows us to constantly improve and evolve
 </li>
 <li>
 
 R
 
 eal - No jargon and no excuses!
 </li>
 <li>
 
 B
 
 old - Constantly challenging ourselves and our way of thinking.
 </li>
 <li>
 
 R
 
 esilient &ndash; If we fail, we bounce back stronger than before.
 </li>
 <li>
 
 C
 
 ollaborative - We know that we can achieve a lot more as a team.
 </li>
 </ul>
 
 We are changing lives by constantly striving for a better solution.
 
 
 
</div>

Agile Delivery Manager

The Coca-Cola Company

<div>
 
 Job Summary
 
 
 
 Reporting to the Engineering Manager, Automation Engineer is responsible for:
 
 
 <ul>
 <li>
 Designing automation scripts and finding solutions for automation problems
 </li>
 <li>
 Committed to developing skills to provide up-to-date solutions.
 </li>
 <li>
 Knowing &amp; working with latest software stacks and test automation frameworks
 </li>
 <li>
 Cost effective operation and maintenance.
 </li>
 <li>
 Ensure efficient and effective engineering practices.
 </li>
 <li>
 Efficient liaison and coordination with all stakeholders
 </li>
 <li>
 Ensure implementation of departmental strategies and policies in compliance with HSE.
 
 
 </li>
 </ul>
 
 Key Responsibilities
 
 
 
 Departmental Goals:
 
 
 <ul>
 <li>
 To ensure strict compliance of company policies and procedures.
 </li>
 <li>
 To provide efficient attractive and easy working environment to people.
 </li>
 <li>
 To improve continuously efficiency of automation operations in terms of cost and output.
 </li>
 <li>
 To keep all facility in good working conditions within energy consumption and environmental standards.
 </li>
 <li>
 Effective management of available resource to deliver time effective services up to end user.
 </li>
 <li>
 Maintaining good relations with all suppliers, vendors and facilitating them according to the company policy
 
 
 </li>
 </ul>
 
 
 
 Primary Responsibilities
 
 
 
 Functional Responsibilities of the Job:
 
 
 <ul>
 <li>
 Monitor the field instruments and do the calibration as per plan schedule or as per the request of operation team in case of any issue or deviation.
 </li>
 <li>
 Maintain the record of calibrated instruments monthly wise as per schedule plan
 </li>
 <li>
 Provide the calibration information while audit time.
 </li>
 <li>
 Closely monitor and responsible the SERVER station to ensure the system are working fine as per standard and requirement Responsible for the network topology between Server, PLC &amp; SCADA.
 </li>
 <li>
 To provide cross functional support (MTC team, Production &amp; Quality) as &amp; when needed.
 </li>
 <li>
 To maintain database up to date. Upload the PLC and HMI backup program yearly basis &amp; communicate with machine supplier for master program.
 </li>
 <li>
 Help the quality and production team to find out the root cause of production contamination or losses with the help of MIS report, Object trending and items alarming history.
 </li>
 <li>
 Programming (Parameter setting) and troubleshooting variable frequency drives.
 </li>
 <li>
 Coordinate/Participate with project team to ensure the new installation is functioning &amp; designed as per our standard.
 </li>
 <li>
 To ensure all the safety interlocks (Food Safety) are works fine while the commissioning and testing time.
 </li>
 <li>
 Make the proper plan for shutdown with production and quality team if required.
 </li>
 <li>
 Provide technical confirmation before placing the order to technical store.
 </li>
 <li>
 Take Purchase Queries &amp; Follow up of Ordered Material.
 </li>
 <li>
 Review the store file yearly and suggest stopping to reorder the items which machine are not in use or obsolete, to minimize the store value.
 </li>
 <li>
 Familiar with shutdown jobs, shift routine jobs, Calibration, Servicing, Troubleshooting &amp; Loop checking.
 </li>
 <li>
 Responsible for smooth operation of processing plants, modifications, improvements.
 </li>
 <li>
 Familiar with Control, maintain/Optimization the ROL (Re-Order Level) of critical spare parts.
 </li>
 <li>
 Effective knowledge of first line. troubleshooting, preventive (PM), corrective and breakdown maintenance on Instrument &amp; Control System.
 </li>
 <li>
 Troubleshooting &amp; Programming experience in various kinds of PLC&rsquo;S (SIEMENS &amp; Allen Bradley)
 </li>
 <li>
 In depth knowledge of SCADA, PLC and HMI Configuration and equipment specification.
 </li>
 <li>
 Familiar with PLC programing standards Support the provision of the work environment to team members, by issuing proper material, tools, and safety equipment&rsquo;s.
 </li>
 <li>
 Co-ordination all maintenance activities of installed equipment including the weekly, monthly, and yearly plans.
 </li>
 <li>
 Strong fault-finding experience on different Automation Networks like Ethernet, Profibus, Profinet, Device Net, Control Net, Fiber Optic &amp; Asi Networks. Strong knowledge of Maintenance &amp; troubleshooting of HART &amp; SMART protocol transmitters of ROSEMOUNT, SIEMENS, E+H, ABB, ALLEN BRADELY, DANFOSS
 </li>
 <li>
 Familiar with reading Electrical control wiring diagram and loop checking of entire field instruments, Control valves, Control system &amp; Motors.
 </li>
 <li>
 Effective knowledge of the Lock Out Tag Out Processes Working with SAP for PM, Material Ordering and Requesting, Calibration report &amp; for closing work order/Notification.
 
 
 </li>
 </ul>
 
 
 
 Secondary Responsibilities
 
 
 
 <ul>
 <li>
 Design systems for new, or modify existing, automated machinery to automate manufacturing processes.
 </li>
 <li>
 Design and specify some electrical components for custom automated industrial machines
 </li>
 <li>
 Plan and supervise maintenance jobs and manage spares inventories either at plant or through 3rd parties or OEM&rsquo;s.
 </li>
 <li>
 Establish technical manuals, drawings, models, training documentation, preventative maintenance plans and troubleshooting guides for newly established automated equipment/processes
 </li>
 <li>
 Manage individual project budgets and schedules and routinely report progress
 </li>
 <li>
 Ability to self-direct on projects and tasks and the ability to manage a team
 
 
 </li>
 </ul>
 
 
 
 Administrative Responsibilities Of The Job
 
 
 
 <ul>
 <li>
 Issuing work permits for specific jobs in specific areas with clear instructions of safety, hygiene, and health Record keeping of M &amp; R data.
 </li>
 <li>
 Record keeping of logbooks.
 </li>
 <li>
 Be administratively responsible for conduct of his direct reporting employees.
 </li>
 <li>
 Take necessary action in case of violation of rules and code of conduct including issuance of warning letter where required
 
 
 </li>
 </ul>
 
 Related Job Requirements/ Qualifications
 
 
 
 <ul>
 <li>
 4+ years of relevant Automation experience.
 </li>
 <li>
 PLC technical certification
 </li>
 <li>
 In-depth knowledge of manufacturing and mechanical processes
 </li>
 <li>
 Knowledge of software design principals
 </li>
 <li>
 Detailed knowledge of PLC automation software and coding languages
 </li>
 <li>
 Ability to work with minimal supervision
 </li>
 <li>
 Experience with PLC S7-1500, S7-400
 </li>
 <li>
 Experience in PLC Programming language STL, SCL, LL
 </li>
 <li>
 Experience in HMI Programming
 </li>
 <li>
 Ability to coordinate with outside suppliers
 </li>
 <li>
 Mechanically inclined, strong problem-solving skills, hands-on individual
 </li>
 <li>
 Excellent oral and written communication skills.
 
 
 </li>
 </ul>
 
 Skills
 
 
 
 Compliance
</div>

Automation Engineer

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