desk manager

Highgate

<div>Compensation Type: Yearly Highgate Hotels:
<div>
Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America.</div><div></div><div> 
With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value.</div><div></div><div> 
With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. www.highgate.com</div>
Location:
<div></div>
Overview:
<div>
The Front Office Manager is responsible for ensuring the operation of the Guest Services, Concierge and Uniformed Services/Transportation in an attentive, friendly, efficient and courteous manner, providing all guests with quality service prior to and throughout their stay, while maximizing room revenue and occupancy.</div><div>
Salary Range $58,000.00 - 60,000.00</div><ul><li><div>
In addition to travel discounts at our hotels, Highgate offers competitive benefits, including three pricing tiers of medical coverage as well as Dental and Vision to full-time associates. Retirement 401k Program is open to both full-time and part- time staff who qualify.</div></li></ul><div>
</div><div>
Applications will be accepted until 2/1/26</div>
Responsibilities:
<ul><li>Respond to all guests&rsquo; requests, problems, complaints and/or accidents presented at the Front Desk or through reservations, comment cards, letters and/or phone calls, in an attentive, courteous and efficient manner. Follow up to ensure guest satisfaction.</li><li>
Motivate, coach, counsel and discipline all Guest Services personnel according to Highgate Hotel S.O.P.'s.</li><li>
Carry a cell phone at all times.</li><li>
Prepare and conduct all Guest Services interviews and follow hiring procedures according to Highgate Hotel S.O.P.'s.</li><li>
Develop employee morale and ensure training of Guest Services personnel.</li><li>
Maximize room revenue and occupancy by reviewing status daily. Analyze rate variance, monitor credit report and maintain close observation of daily house count. Monitor selling status of house daily, i.e. flash report, allowances, etc.</li><li>
Attend daily and monthly Rooms Merchandizing meetings.</li><li>
Participate in required M.O.D. program as scheduled</li><li>
Review Guest Services staff's worked hours for payroll compilation and submit to Accounting on a timely basis</li><li>
Prepare employee Schedule according to business forecast, payroll budget guidelines and productivity requirements.</li><li>
Ensure that no-show revenue is maximized through consistent and accurate billing.</li><li>
Maintain Highgate Hotel S.O.P.'s regarding Purchase Orders, vouchering of invoices and checkbook accounting.</li><li>
Ensure that Wage Progress, Productivity and the Ten Day Forecast are completed on a timely basis according to Highgate Hotel S.O.P.'s.</li><li>
Maintain a professional working relationship and promote open lines of communication with managers, employees and other departments.</li><li>
Work closely with Accounting on follow-up items, i.e., returned checks, rejected credit cards, employee discrepancies, etc.</li><li>
Operate all aspects of the Front Office computer system, including software maintenance, report generation and analysis, and simple programming.</li><li>
Monitor proper operation of the P.B.X. console and ensure that employees maintain Highgate Hotel S.O.P.'s in its use.</li><li>
Ensure staff greet and welcome all guests approaching the Front Desk in accordance with Highgate Hotel S.O.P.'s.</li><li>
Ensure implementation of all Highgate Hotel policies and house rules. Understand hospitality terms.</li><li>
Ensure sign off of all Service Standards by Position for Guest Services staff.</li><li>
Assist in preparation of revenue and occupancy forecasting.</li><li>
Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner.</li><li>
Must maintain constant communication with Housekeeping, Reservations and the Credit Manager..</li><li>
Coordinate all aspects of the ongoing implementation of the Highgate Hotel philosophy of service.</li><li>
Ensure correct and accurate cash handling at the Front Desk.</li><li>
Follow and enforce all Highgate Hotel credit policies.</li><li>
Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests, managers and other employees.</li><li>
Maintain and monitor &quot;Lost and Found&quot; procedures and policies according to Highgate Hotel standards.</li><li>
Establish and maintain key control system.</li><li>
Ensure participation within department for monthly Highgate Hotel team meeting.</li><li>
Focus the Guest Services Department on their role in contributing to the Guest Service and audit scores.</li><li>
Monitor all V.I.P.'s, special guests and requests.</li><li>
Maintain required pars of all front office and stationary supplies.</li><li>
Review daily Front Office work and activity reports generated by Night Audit.</li><li>
Review Front Office log book and Guest Request log on a daily basis.</li></ul>
Qualifications:
<ul><li><div>At least 5 years of progressive experience in a hotel or a related field; or a 2-year college degree and 3 or more years of related experience; or a 4-year college degree and at least 1 year of related experience.</div></li><li>
Supervisory experience required.</li><li>
The ability to demonstrate exceptional Customer Service Skills.</li><li>
Must be proficient in Windows and Microsoft Office.</li><li>
Able to work long hours as sometimes required.
</li><li>Maintain a warm and friendly demeanor at all times.</li><li>
Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.</li><li>
Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.</li><li>
Must be able to multitask and prioritize departmental functions to meet deadlines.</li><li>
Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.</li><li>
Attend all hotel required meetings and trainings.</li><li>
Participate in M.O.D. coverage as required.</li><li>
Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.</li><li>
Maintain high standards of personal appearance and grooming, which include wearing nametags.</li><li>
Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.</li><li>
Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.</li><li>
Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.</li><li>
Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.</li><li>
Must be able to maintain confidentiality of information.</li><li>
Perform other duties as requested by management.</li></ul></div>

Front Desk Manager

Soul Senses Spa & Wellness

Job Summary:We are seeking a dynamic and results-driven Front Desk Manager to oversee daily operations of our spa facility, while also being responsible for meeting sales and revenue targets. The ideal candidate will have a passion for wellness, strong leadership skills, and a proven ability to drive sales performance. The Spa Manager will ensure the highest standards of service, guest satisfaction, and operational efficiency. Key Responsibilities: <ol type="1"><li>Operational Management</li></ol><ul><li>Oversee all aspects of spa operations, including staff scheduling, inventory, hygiene, and customer service.</li><li>Ensure smooth daily operations of all spa services including massage, skincare, salon, and wellness treatments.</li><li>Implement and maintain standard operating procedures and policies.</li></ul>2. Sales & Revenue Generation<ul><li>Develop and implement strategies to achieve monthly and annual sales targets for spa treatments, retail products, and membership packages.</li><li>Track and analyze sales performance .</li><li>Upsell services and retail products and train team members on effective sales techniques.</li><li>Launch promotions, seasonal offers, and loyalty programs to increase revenue and client retention.</li></ul>3. Team Leadership<ul><li>Recruit, train, and supervise spa staff including therapists, receptionists, and support personnel.</li><li>Conduct regular staff meetings, performance reviews, and incentive programs based on sales targets.</li><li>Motivate and coach the team to deliver exceptional service and exceed sales goals.</li></ul>4. Customer Service<ul><li>Handle guest concerns and feedback professionally to ensure high satisfaction.</li><li>Maintain a strong presence on the spa floor to interact with guests and oversee service quality.</li></ul>5. Budget & Inventory Management<ul><li>Manage the spa budget, control costs, and ensure profitability.</li><li>Oversee inventory and ordering of supplies and retail products.</li></ul>

BGE Limited

Supervisor / Front Desk ManagerA reputed hotel/guest house group is looking for a Supervisor / Front Desk Manager for its F-7 Islamabad branch.Experience: Minimum 3 years experience in hotel or guest house front desk operationsAge: 25+Salary: PKR 30,000 &ndash; 40,000Please send your CV to saadia@berkshireglobal-edu.comMention Job Reference: Supervisor / Front Desk ManagerJob Type: Full-timePay: Rs30,000.00 - Rs40,000.00 per monthWork Location: In person

Supervisor / Front Desk Manager

Philly Auto Inc

Automotive Desk Manager | High Volume Special Finance La City Cars | La Puente, CAThis is not a training desk. This is a money desk.La City Cars is hiring a proven Automotive Desk Manager who knows how to structure, submit, and close tough deals, especially subprime. If you live in lender guidelines, know which units get bought before the application is even submitted, and can push gross without killing approvals, this is a real opportunity.We are a high-volume store backed by a nine-store dealer group. The leads are real. The inventory is deep. The desk matters.Who This Role Is For<ul><li>You already know special finance</li><li>You can get deals bought when others cannot</li><li>You understand lender strategy, not just approvals</li><li>You protect gross and still move metal</li><li>You thrive in a fast, high-pressure environment</li></ul>If you are average, this will not work. If you are elite, you will make real money here.Why La City Cars<ul><li>Over 3,000 fresh leads per month</li><li>500 plus vehicles across all makes and price points</li><li>Signed with all major prime and subprime lenders</li><li>Part of a nine-store dealer group with new and used franchises</li><li>Aggressive marketing and consistent showroom traffic</li><li>Real earning potential of $15,000 to $20,000 plus per month</li></ul>What You Will Do<ul><li>Desk and structure deals for volume and gross</li><li>Match credit profiles to the right vehicles and lenders</li><li>Submit, manage, and close subprime and near-prime deals</li><li>Control stip flow, follow-ups, and funding</li><li>Train sales staff on credit-based selling</li><li>Protect front-end and back-end gross without losing deals</li><li>Run a fast, disciplined desk</li></ul>What You Must Bring<ul><li>Minimum three years of desking experience including special finance</li><li>Proven success with lenders such as Santander, Westlake, Lendbuzz, Capital One, and others</li><li>Strong knowledge of bank programs and lender guidelines</li><li>Confident TO and closing ability in person and over the phone</li><li>Experience with Dealertrack and CRM tools</li><li>A closer&rsquo;s mindset, not just a manager title</li></ul>This is not a starter role and not a learning position. This is for someone who already knows how to drive gross, close volume, and get funded.If that is you, apply nowJob Type: Full-timePay: $120,000.00 - $200,000.00 per yearBenefits:<ul><li>Health insurance</li></ul>Work Location: In person

Automotive Desk Manager | Special Finance

Dream Hollywood

<div><h4 class="jobSectionHeader">Description</h4>
JOB OVERVIEW: Supervise the daily operations of the Front Desk staff to maximize revenues and profits while attaining optimal guest satisfaction.
ESSENTIAL JOB FUNCTIONS:
Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate.
Respond to guest&rsquo;s special requests, needs, problems, issues and concerns and accommodate groups to ensure optimal levels of guest satisfaction and repeat business.
Implement company programs and supervise the daily operations of the Front Desk to comply with SOPS and LSOPs, maximize revenues, and motivate associates to ensure an optimal level of quality service and hospitality are provided to the hotel customers.
Supervise the Guest Service Agents.
Remain calm and alert, especially during emergency situations and/or heavy hotel activity, serving as a role model for clerks and other employees. Resolve customer complications and complaints by conducting thorough research of the situation and determining the most effective solutions. Make decisions and take action based on previous experience and good judgment, sometimes revising approach to accommodate unusual situation. Authorize revenue allowances to remedy problems only after other alternative solutions have been offered.
Comply with attendance rules and be available to work on a regular basis.
Perform any other job related duties as assigned.
REQUIRED SKILLS AND ABILITIES:
Must have the ability to communicate in English. Self-starting personality with an even disposition. Maintain a professional appearance and manner at all times. Can communicate well with guests. Must be willing to &ldquo;pitch-in&rdquo; and help co- workers with their job duties and be a team player. Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts. Basic mathematical skills and considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error. Ability to access and accurately input information using a moderately complex computer system. Ability to stand, walk and continuously perform behind the front desk. Ability to observe and detect signs of emergency situations. Ability to communicate verbally and in writing and prepare complex reports of room availability and revenues generated. Ability to establish and maintain effective working relationships with associates, customers and patrons.
PERFORMANCE STANDARDS
Customer Satisfaction:
Our customers are what we are about. One of the keys to a positive guest experience is positive interaction with Crescent staff. It is essential that you remain professional at all times, and that you treat all guests and associates with courtesy and respect, under all circumstances. Every Crescent associate is a guest relations ambassador, every working minute of every day.
Work Habits:
In order to maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality and attendance. You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, have the ability to solve routine problems that occur on the job and ask for help whenever you are not sure how to do something.
Safety &amp; Security:
The safety and security of our guests and associates is of utmost importance to Crescent. Every Crescent associate should adhere to the hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns.
NOTE:
This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties. Furthermore, the specific examples in each section are not intended to be all-inclusive. Rather, they represent the typical elements and criteria considered necessary to perform the job successfully. Other job-related duties may be assigned by the associate&rsquo;s supervisor.
Furthermore, this description is subject to change, in the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an &ldquo;at will&rdquo; associate.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.</div>

Assistant Front Desk Manager

Crescent Hotels & Resorts

JOB OVERVIEW: Supervise the daily operations of the Front Desk staff to maximize revenues and profits while attaining optimal guest satisfaction.
 
ESSENTIAL JOB FUNCTIONS: 
Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate.
 
Respond to guest’s special requests, needs, problems, issues and concerns and accommodate groups to ensure optimal levels of guest satisfaction and repeat business.
 
Implement company programs and supervise the daily operations of the Front Desk to comply with SOPS and LSOPs, maximize revenues, and motivate associates to ensure an optimal level of quality service and hospitality are provided to the hotel customers.
 
Supervise the Guest Service Agents.
 
Remain calm and alert, especially during emergency situations and/or heavy hotel activity, serving as a role model for clerks and other employees. Resolve customer complications and complaints by conducting thorough research of the situation and determining the most effective solutions. Make decisions and take action based on previous experience and good judgment, sometimes revising approach to accommodate unusual situation. Authorize revenue allowances to remedy problems only after other alternative solutions have been offered.
 
Comply with attendance rules and be available to work on a regular basis.
 
Perform any other job related duties as assigned.
 
REQUIRED SKILLS AND ABILITIES: 
Must have the ability to communicate in English. Self-starting personality with an even disposition. Maintain a professional appearance and manner at all times. Can communicate well with guests. Must be willing to “pitch-in” and help co- workers with their job duties and be a team player. Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts. Basic mathematical skills and considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error. Ability to access and accurately input information using a moderately complex computer system. Ability to stand, walk and continuously perform behind the front desk. Ability to observe and detect signs of emergency situations. Ability to communicate verbally and in writing and prepare complex reports of room availability and revenues generated. Ability to establish and maintain effective working relationships with associates, customers and patrons.
 
PERFORMANCE STANDARDS
 
Customer Satisfaction: 
Our customers are what we are about. One of the keys to a positive guest experience is positive interaction with Crescent staff. It is essential that you remain professional at all times, and that you treat all guests and associates with courtesy and respect, under all circumstances. Every Crescent associate is a guest relations ambassador, every working minute of every day.
 
Work Habits: 
In order to maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality and attendance. You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, have the ability to solve routine problems that occur on the job and ask for help whenever you are not sure how to do something.
 
Safety & Security: 
The safety and security of our guests and associates is of utmost importance to Crescent. Every Crescent associate should adhere to the hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns.
 
NOTE: 
This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties. Furthermore, the specific examples in each section are not intended to be all-inclusive. Rather, they represent the typical elements and criteria considered necessary to perform the job successfully. Other job-related duties may be assigned by the associate’s supervisor.
 
Furthermore, this description is subject to change, in the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an “at will” associate.
 
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
 This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Pursuit Collection

<div>At Pursuit, we offer more than just a place to visit, we create opportunities for our guests to truly connect with iconic destinations. Our experiences include world-class attractions and distinctive lodges, all designed to highlight the unique beauty of each location. Beyond that, we offer thoughtfully crafted restaurants, retail, and transportation services that help our guests immerse themselves fully in the experience. What ties it all together are the friendly faces you&rsquo;ll find along the way, the thoughtful amenities, and the delightful details that make every visit feel personal and unforgettable. 
ROLE &amp; RESPONSIBILITIES
<ul><li>Manage all aspects of Front Desk operations: Scheduling, training, coaching, discipline, etc.
</li><li>Act as an example of excellent guest service for the team
</li><li>Communicate effectively with all departments &amp; managers to ensure coordination with arrivals, departures, guest needs, etc
</li><li>Attend weekly manager meetings
</li><li>Register and assign rooms to guests, maintaining knowledge of availability for walk-in guests
</li><li>Communicate with housekeeping to update the status of room readiness, arrivals, and departures
</li><li>Inform guests of special events or activities around the hotel and in the surround area
</li><li>Keeps record of potential safety and maintenance issues and communicates details to supervisor
</li><li>Assist as needed with set up of rooms for special events, meetings, conferences and banquets
</li><li>Offers assistance to guests and teammates where needed
</li><li>Be a utility player who can complete a variety of job duties
</li></ul>REQUIRED SKILLS &amp; QUALIFICATIONS
<ul><li>Hotel Management degree or 2-3 years related management experience required
</li><li>1-2 years previous hotel front desk experience required
</li><li>Work-ethic and commitment to the team and guest is key
</li><li>Be willing and able to work solo or as part of a team
</li><li>Be committed to Safety First and the highest quality of cleaning &amp; sanitizing standards
</li><li>Be organized with a great eye for detail
</li><li>Be kind to others and always bring your best
</li><li>Be a good communicator, always suggesting ideas and solutions
</li><li>Be helpful and friendly, willing to go the extra mile
</li>Be relaxed, flexible and able to handle a few curve balls 
<li>
</li></ul>About Us:
We're more than a hospitality and attractions company. We connect people to iconic places through unforgettable and inspiring experiences; Our team members included.
Thoughtfully united by their unique power to inspire and invigorate, our collection of hotels and lodges, recreational attractions, ground transportation services, retail, food and beverage, sightseeing, tours, and travel products are tied together by iconic, destination-worthy locations in Alaska, Montana, the Canadian Rockies, Vancouver, Reykjav&iacute;k, Costa Rica, Las Vegas, and Chicago.
Pursuit is a publicly traded company listed on the New York Stock Exchange under the symbol PRSU. As a member of the S&amp;P SmallCap 600 index, we specialize in attractions-led hospitality, consistently generating revenue and delivering value to our shareholders.
What will your work environment be like?
At Pursuit, our locations are more than just a place to work &ndash; it&rsquo;s a space where you can bring your whole self, collaborate with talented teams across departments, and build lasting friendships. We believe in fostering an environment where work and play coexist, so whether you&rsquo;re tackling projects or enjoying our many perks, you&rsquo;ll feel supported and valued. With a variety of great benefits, we&rsquo;re committed to ensuring that your time with us is as fulfilling as it is fun.
Our team shares a passion for adventure and an authentic desire to play host to the world. We are united by our connection to the people and places we&rsquo;re lucky to call home. Our workforce is diverse. Our team members come here to embrace the extraordinary. To watch the sunrise and set each day in a place that, for many people, exists only in their imagination. To build career experience beside seasoned professionals a community of people who say &lsquo;yes&rsquo; to adventure time and time again. To be a part of the #PursuitLife and live each day with purpose, turning moments into memories 
PURSUIT PERKS
<ul><li>Join an inclusive, global team and make life-long connections
</li><li>Enjoy free access to Pursuit attractions and 50% off for friends
</li><li>Get discounts on hotel stays, dining, and retail
</li><li>Access subsidized mental health and wellness resources 
</li></ul>Equal Employment Opportunities Information
Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics. Pursuit places a high value on diverse backgrounds and experiences, recognizing that they serve as catalysts for creativity and innovation. We encourage individuals who are eligible to work in the country where the role is located to apply and join our inclusive team! We are working to eliminate barriers for applicants and team members from equity-deserving groups. If you can&rsquo;t apply online or need accommodation during the application or hiring process, please contact our Talent &amp; Acquisition Team at ta@pursuitcollection.com .
 
 
We thank all candidates for their interest; however, please note that only applicants selected for further consideration will be contacted directly.</div>

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