desk manager

FedEx Logistics

<div>AOG Desk Manager leads and coordinates the operational team while adhering to regulations and procedures, with a threefold goal of 
customer satisfaction, quality, and profitability. 
 
There are 3 main missions: 
 
Staff Management: The AOG Desk Manager is responsible for evaluating, planning, and adjusting the necessary workforce to achieve the performance objectives of their team. 
 
Operational Management : The AOG Desk Manager supervises all operational activities of the AOG Desk to ensure efficiency, quality and cost effectiveness of processes. He ensures proper execution of SOPs. 
 
Customer Management: The AOG Desk Manager is accountable of the performance promised to customers 
Accountabilities &amp; Interactions
Staff Management<ul><li>
Assesses needs by analysis of current and forecast workloads to estimate the numbers of Team member</li><li>
Plan workforce by defining profiles, skills and experience level required for the assigned task</li><li>
Uses KPI (Activity rate, Productivity, Turnover, etc.) to proactively adjust sizing</li><li>
Anticipate changes by integrating external and internal factors (growth, projects, turnover, etc.) into work-force management strategy.</li><li>
Participate in selection of all staff placed under his authority i.e: AOG Desk Supervisor ( When applicable) AOG Desk Front Officer, AOG Desk Back Officer</li><li>
Collaboration with HR department for hiring processes</li><li>
Welcome and integrate new employees according to Company rules &amp; regulations</li><li>
Ensure daily adherence to safety, hygiene, and security rules.</li><li>
Ensure the input of variable payroll elements in the time management tool</li><li>
Communicate all information regarding HR (absences, leave, sickness) to the HR liaison and their team</li><li>
Establishes the schedules ahead in time, of the various team members of the AOG Desk, in order to ensure proper functioning of the AOG Desk.</li></ul>
Operational Management<ul><li>
Managing day-to-day operations by organizing, coordinating and optimizing activities to ensure smooth operations</li><li>
Actively participate to continuous improvement by identifying ways to optimize processes, reduce costs and improve service quality.</li><li>
Monitor KPIs, analyze result , identify discrepancies and implement corrective actions plans</li><li>
Ensure collaboration by working closely with Air Export/Import of country organizations attached to AOG Desk regional scope.</li><li>
Contribute to the establishment of SOPs for the operational team.</li><li>
Ensure that operations comply with Quality, safety and regulatory standards.</li></ul>
Customer Management<ul><li>
Participate in occasional visits from clients.</li><li>
Prepare, Attend/Participate to customers performance review Meetings</li><li>
Remain the ultimate escalation point for a client after the AOG desk supervisor</li></ul>
External Interactions:<ul><li>
Customers (External and/or FedEx Airlines)</li><li>
Carriers</li><li>
Suppliers</li></ul>
Internal Interactions:<ul><li>
AOG Senior Manager</li><li>
AOG Desk Supervisor</li><li>
Front &amp; Back Officers</li><li>
FXL Network organization &amp; branches</li></ul>
Required Competence 
Knowledge<ul><li>
Business English (read, written, spoken)</li><li>
Additional languages are welcome( French/Dutch/German/Spanish)</li><li>
Mastery of international air transport regulations (Incoterms/Customs Rules&hellip;)</li><li>
Mastery of the specificities of all modes of transportation.</li><li>
Mastery of the supply chain, procurement, storage, transport, distribution</li><li>
Knowledge of computer tools</li><li>
Good command of written and oral communication</li><li>
Management of physical and information flows</li><li>
Understanding of regulations, customs, security, transport</li><li>
Optimization of logistics costs and timelines</li></ul>
Skills<ul><li>
Respect and apply the company's Quality, Hygiene, and Safety rules.</li><li>
Convey a positive brand image to clients.</li><li>
Adherence to procedures and organization of the service (schedules, break times, holidays).</li><li>
Supervision and management of teams</li></ul>
Personal Qualities<ul><li>
Customer service orientation (internal and external)</li><li>
Stress resistance</li><li>
Organizational skills</li><li>
Reactivity and proactivity</li><li>
Rigor and discipline, ruling by example</li><li>
Good interpersonal skills</li><li>
Teamwork orientation</li><li>
Possess managerial skills, Team animation, listening, open-mindedness, and self-control.</li><li>
Sense of responsibility</li><li>
Conflict management and Change Management support</li><li>
Negotiation and Communication skills</li></ul>
Experience &amp; Qualifications<ul><li>
15+ Years experience in the logistics industry</li><li>
8+ Years experience in team management (&gt;15 Staff)</li><li>
5+ Years in AOG desk Operations &amp; Supervision</li><li>
Knowledge and understanding of international logistics operations across multiple modes</li><li>
Driving license is necessary and vehicle autonomy is required</li></ul>
Other Information<ul><li>
The AOG Desk Coverage being regional, if necessary the AOG desk Manager will have to travel within covered countries to align on Processes, meet local customers and suppliers, together with local management.</li></ul><h2 class="jobSectionHeader"> 
The Company</h2>
FedEx Logistics provides e-Commerce, freight forwarding, as well as import and export services that allow companies to reach markets throughout the world. They help customers of all sizes solve the intricacies of shipping goods globally by providing comprehensive international ocean and air freight forwarding, surface transportation and distribution, customs brokerage, trade and customs advisory services, and advanced e-commerce and trade facilitation solutions.<h2 class="jobSectionHeader">
The Philosophy</h2>
People&ndash;Service&ndash;Profit (P-S-P). We take care of our People so that they can deliver impeccable Service to our customers who will give us the Profit necessary for FedEx to be successful. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages employees to be innovative in delivering the highest possible quality of service to our customers. We care for our employees' well-being and value their contributions to the company.<h2 class="jobSectionHeader">
The Culture</h2>
We honor innovation, integrity and diversity. We have many formal policies, procedures and programs to bring out the best in our staff, individually and in teams.<h2 class="jobSectionHeader">
The Mission</h2>
We strive to be the Best Company to work for with the Best Service and the Best Brand in our industry.
We're glad you stopped by and hope your job search experience with FedEx Logistics, Inc. will be rewarding. We look forward to hearing from you!</div>

AOG Desk Manager

Shafaq n Kami Salon

About Shafaq N KamiShafaq N Kami is one of Lahore&rsquo;s leading names in premium beauty, styling, and client experience. We pride ourselves on offering top-tier service, elegance, and innovation &mdash; and our front desk is the heartbeat of that experience.We&rsquo;re looking for a Front Desk Manager who is professional, polished, and passionate about customer care &mdash; someone who can lead our front-of-house operations with warmth, confidence, and excellence.Position SummaryThe Front Desk Manager is responsible for managing all client-facing interactions, ensuring smooth daily operations, and maintaining a high-end salon atmosphere. This person will supervise the reception team, coordinate with stylists and managers, and ensure every client enjoys a flawless experience from entry to exit.Key Responsibilities<ul><li>Oversee daily front desk operations and ensure seamless client service.</li><li>Greet and assist clients with warmth, professionalism, and hospitality.</li><li>Manage appointment scheduling, cancellations, and client flow efficiently.</li><li>Supervise and train reception staff on salon standards and client handling.</li><li>Maintain records, handle payments, and ensure accuracy in billing.</li><li>Coordinate with stylists and floor managers to optimize scheduling and service delivery.</li><li>Handle client concerns or special requests with discretion and maturity.</li><li>Maintain the reception area&rsquo;s appearance to reflect the salon&rsquo;s premium image.</li><li>Support marketing and promotional activities (loyalty programs, event invitations, etc.).</li><li>Monitor customer feedback to ensure continuous improvement in client experience.</li></ul>Qualifications &amp; Skills<ul><li>Minimum 4 years of experience as a Front Desk Manager or Supervisor (preferably in a salon, spa, or hospitality environment).</li><li>Well-groomed, polished, and presentable appearance with refined communication style.</li><li>Mature personality &mdash; confident, composed, and professional under pressure.</li><li>Excellent command of English and Urdu (spoken and written).</li><li>Strong leadership and multitasking abilities.</li><li>Proficiency in salon software / appointment systems (training can be provided).</li><li>Friendly, approachable, and attentive to client needs.</li><li>Strong sense of discretion, etiquette, and service excellence.</li></ul>What We Offer<ul><li>Competitive salary package based on experience.</li><li>Professional, respectful, and supportive work environment.</li><li>Opportunities for training and career growth within the Shafaq N Kami brand.</li><li>Exposure to high-profile clientele and luxury beauty industry standards.</li><li>A workplace that values elegance, teamwork, and professionalism.</li></ul>Job Type: Full-timePay: Rs35,000.00 - Rs45,000.00 per monthWork Location: In person

Front Desk Manager

ICE Consulting - Managed IT & Cybersecurity for Life Sciences

<div>
 
 
 Who We Are
 
 
 
 ICE Consulting is a privately owned, leading
 
 Managed IT Services Provider (MSP)
 
 established in
 
 1996
 
 . We specialize in delivering comprehensive IT support services, including
 
 Network &amp; Security
 
 ,
 
 UNIX/Linux &amp; Windows Engineering
 
 ,
 
 System &amp; Database Administration
 
 ,
 
 Help Desk Support
 
 ,
 
 VoIP Support
 
 , and
 
 complete IT infrastructure management
 
 .
 
 
 Our clients&mdash;small to mid-sized enterprises&mdash;depend on us for secure, efficient, and scalable technology solutions.
 
 
 We are seeking a
 
 hands-on, strategic, and people-focused Service Desk Manager
 
 to join our
 
 Asia Office in Lahore
 
 . This role will lead global support operations, manage the Asia-based Help Desk team, and ensure world-class service delivery for ICE Consulting&rsquo;s international clients.
 
 
 
 
 
 
 Job Summary
 
 
 
 The
 
 Service Desk Manager
 
 will oversee
 
 IT support operations
 
 in a fast-paced
 
 Managed Service Provider (MSP)
 
 environment. The role includes managing a
 
 24/7 Help Desk team
 
 , coordinating with
 
 onsite engineers in the U.S.
 
 , ensuring SLA compliance, maintaining service quality, and improving operational efficiency through ITIL-aligned practices.
 
 
 The ideal candidate is technically sound, process-oriented, and an excellent people manager with strong leadership and communication skills.
 
 
 
 Key Responsibilities
 
 
 
 
 1. Service Delivery Management
 
 
 <ul>
 <li>
 Manage end-to-end service delivery for assigned global clients, ensuring SLA compliance and customer satisfaction.
 </li>
 <li>
 Coordinate with onsite, systems, and network teams to deliver seamless client support.
 </li>
 <li>
 Serve as an escalation point for service-impacting incidents, ensuring timely resolution and transparent communication.
 </li>
 <li>
 Conduct periodic service reviews and present KPIs, performance metrics, and improvement initiatives.
 </li>
 <li>
 Collaborate with Project Managers to review and refine all client communications before release.
 </li>
 </ul>
 
 
 2. Team &amp; Resource Management
 
 
 <ul>
 <li>
 Lead and manage the
 
 Lahore-based Help Desk team
 
 , working closely with
 
 U.S.-based onsite engineers
 
 .
 </li>
 <li>
 Plan staffing schedules, allocate resources based on ticket volume, and ensure balanced workload distribution.
 </li>
 <li>
 Monitor ticket queues, shift coverage, and performance metrics to maintain high service standards.
 </li>
 <li>
 Provide coaching, mentoring, and training to develop team members&rsquo; technical and customer service skills.
 </li>
 </ul>
 
 
 3. Client Onboarding &amp; Offboarding
 
 
 <ul>
 <li>
 Oversee the full client onboarding lifecycle, including IT discovery, documentation, provisioning, and communication plans.
 </li>
 <li>
 Manage secure and efficient client offboarding processes with proper documentation and asset recovery.
 </li>
 <li>
 Partner with engineering and project teams to ensure seamless transitions and client satisfaction.
 </li>
 </ul>
 
 
 4. Compliance &amp; Audit Support
 
 
 <ul>
 <li>
 Assist clients with gathering documentation for audits and compliance requirements (SOC 2, HIPAA, HITRUST, FDA, etc.).
 </li>
 <li>
 Ensure internal processes and communication align with industry standards and regulatory expectations.
 </li>
 </ul>
 
 
 5. Quality Assurance &amp; Process Improvement
 
 
 <ul>
 <li>
 Conduct QA reviews of service tickets and client communications to ensure technical accuracy and service quality.
 </li>
 <li>
 Track performance metrics (KPIs, CSAT, SLA) to identify improvement areas.
 </li>
 <li>
 Enforce consistent use of templates, documentation standards, and internal knowledge base updates.
 </li>
 </ul>
 
 
 6. ITIL &amp; Governance
 
 
 <ul>
 <li>
 Apply ITIL best practices across incident, request, change, and problem management processes.
 </li>
 <li>
 Use ITSM platforms (e.g.,
 
 ConnectWise
 
 ) for service delivery, reporting, and governance.
 </li>
 </ul>
 
 
 
 
 
 Qualifications &amp; Requirements
 
 
 <ul>
 <li>
 Minimum
 
 5 years of Tier II end-user support experience
 
 , with at least
 
 3 years in a managerial or supervisory role
 
 .
 </li>
 <li>
 Bachelor&rsquo;s degree in
 
 Computer Science, Information Technology, or related field
 
 .
 </li>
 <li>
 Proven experience leading support teams in an
 
 MSP or IT services environment
 
 .
 </li>
 <li>
 Strong technical knowledge of
 
 Windows (7&ndash;11), macOS, mobile devices
 
 , and
 
 cloud platforms (O365, Gmail)
 
 .
 </li>
 <li>
 Experience with
 
 Microsoft Intune, Google Workspace, VMware Workspace ONE, and JAMF
 
 for device management.
 </li>
 <li>
 Familiarity with
 
 MDM tools, endpoint security solutions, SSO/MFA platforms (Okta, OneLogin)
 
 , and
 
 VoIP systems (RingCentral, Vonage)
 
 .
 </li>
 <li>
 Excellent leadership, documentation, and communication skills for managing cross-functional global teams.
 </li>
 </ul>
 
 
</div>

Service Desk Manager

Marriott International

At JW Marriott , treating guests exceptionally starts with the way we treat our associates. Because we believe it takes people who genuinely love what they do to create a truly extraordinary experience. 
Here at JW Marriott Marquis Dubai, we are looking for talented individuals; to join our amazing family and in return we are able to offer you the following: 
<ul>
<li>An amazing career opportunity to not just work with us but open opportunities worldwide with our extensive portfolio of hotels. </li>
<li>Learning opportunities with some of the best professionals the region has to offer.</li>
<li>We aim to promote our associates within as soon as the opportunity arises, so we hope to see you progress your career in line with our training and promotion schedule. </li>
<li>A competitive salary with excellent benefits which include accommodation, meals on duty, Transportation, and: <ul>
<li>World class training and development, including leadership development.</li>
<li>Recognition programs.</li>
<li>Discounted accommodation in over 8,000 hotels all over the world. Yes, 8,000!</li>
<li>Discounted food &amp; drink in all our restaurants and bars.</li>
<li>Discounts for your friends and family.</li>
<li>Unlimited career opportunities (Internationally and locally)</li>
<li>Medical and Life insurance</li>
</ul>
</li>
<li>Amazing support to ensure you have all the tools you require to complete your day-to-day tasks. </li>
</ul>
OUR EXPECTATIONS FROM THE ROLE:
<ul>
<li>Manage all front desk operations to ensure that all hotel policies, procedures, regulations and standards are followed. </li>
<li>Ensure front desk operations are run smoothly and in a professional manner at all times. </li>
<li>Perform all front desk related responsibilities and duties when assigned or required. </li>
<li>Ensure appropriate and adequate training of all front desk associates and supervisors including all on-the-job, off-the-job and 15min training.</li>
<li>Be familiar with Hotel services, operational hours and ongoing promotions. </li>
<li>Have a thorough knowledge of JW Marriott Marquis Dubai products and services. </li>
<li>Be fully aware of the Marriott Brand standard compliance requirements for all front office sections. </li>
<li>Maintain good working relationship with all hotel departments. </li>
<li>Have a good knowledge of local area and surrounding facilities. Provide recommendations and direction to guests whenever needed. </li>
<li>Check House Count to establish selling strategy for the shift. Monitoring it regularly during shift and responding to any changes. </li>
<li>Ensure daily all forms of communication are used to full capacity and relevant information is handed over to the next shift throughout the shift and briefings. </li>
<li>Demonstrate and promote quality awareness amongst front office team. Seek ways to improve and maintain guest satisfaction scores for all front desk associates. </li>
<li>Ensure smooth check-in and check-out of all guests, and proper handling of all guest accounts. </li>
<li>Ensure that all concerned departments are informed in regards of room moves, no-shows, early arrivals, special requests, repeat guests or other guest preferences. </li>
<li>Be fully aware of Credit Policy and supervise compliance. Inform your manager and concerned departments about any possible credit risks. </li>
<li>Have thorough knowledge of operational requirements for the front desk area. </li>
<li>Be familiar and promote Marriott Bonvoy Program and encourage all front office associates in order to achieve monthly target. </li>
<li>Have a thorough knowledge on virtual concierge and ensure that all guest requests and information updated in OPERA and communicated to other departments. </li>
<li>Have a thorough knowledge of OPERA, MARSHA, IMS, GXP and other front office related operational software. </li>
<li>Be familiar with all S.O.P.s and L.S.O.P.s relating to the front office operations be aware of remedial steps to be taken to rectify Housekeeping discrepancies. </li>
<li>Support and practice Empowerment within front office </li>
<li>Ensure that each associate has a development plan and trained accordingly </li>
<li>Be able to work various shifts around the business needs to assist all front office sections. </li>
<li>Identify and resolve guests problems efficiently and resolve to the guest satisfaction </li>
<li>Ensure that LEARN and 5W s methods are followed whilst dealing with constructive guest feedback and ensure that all concerned application are filled and concerned departments are informed </li>
<li>Have a thorough knowledge of all Emergency Procedures </li>
<li>Supervise guest registration and all relevant registration details required by the UAE law. </li>
<li>Assuring that all front desk associates are continually updated with hotel rates, packages and discounts regularly conduct PCI audits in order to ensure compliance according to Marriott International standards. </li>
<li>Be security conscious at all times and inform Manager on Duty of anything suspicious. </li>
<li>Identify guest service shortages and recommend improvements accordingly. </li>
<li>Ensure all front desk associates have a clear guidelines and direction to perform their daily duties </li>
<li>Report to work on time with proper uniform, including name tag. Personal appearance and other grooming standards must comply with the standard of the hotel. </li>
<li>Develop knowledge about frequent guests and their special requests and needs. Ensure the information is updated and maintained in guest profiles accordingly. </li>
<li>Utilizing all available resources, follow up on previous shift requests and pending issues. </li>
<li>Each associate is expected to carry out, within their capabilities, all reasonable requests by management </li>
<li>Be flexible according to the business need </li>
<li>Have an excellent approach to customer service </li>
<li>At all times strive to represent Marriott in the most professional, courteous manner. </li>
<li> </li></ul>

Soul Senses Spa & Wellness

Job Summary:We are seeking a dynamic and results-driven Front Desk Manager to oversee daily operations of our spa facility, while also being responsible for meeting sales and revenue targets. The ideal candidate will have a passion for wellness, strong leadership skills, and a proven ability to drive sales performance. The Spa Manager will ensure the highest standards of service, guest satisfaction, and operational efficiency. Key Responsibilities: <ol type="1"><li>Operational Management</li></ol><ul><li>Oversee all aspects of spa operations, including staff scheduling, inventory, hygiene, and customer service.</li><li>Ensure smooth daily operations of all spa services including massage, skincare, salon, and wellness treatments.</li><li>Implement and maintain standard operating procedures and policies.</li></ul>2. Sales & Revenue Generation<ul><li>Develop and implement strategies to achieve monthly and annual sales targets for spa treatments, retail products, and membership packages.</li><li>Track and analyze sales performance .</li><li>Upsell services and retail products and train team members on effective sales techniques.</li><li>Launch promotions, seasonal offers, and loyalty programs to increase revenue and client retention.</li></ul>3. Team Leadership<ul><li>Recruit, train, and supervise spa staff including therapists, receptionists, and support personnel.</li><li>Conduct regular staff meetings, performance reviews, and incentive programs based on sales targets.</li><li>Motivate and coach the team to deliver exceptional service and exceed sales goals.</li></ul>4. Customer Service<ul><li>Handle guest concerns and feedback professionally to ensure high satisfaction.</li><li>Maintain a strong presence on the spa floor to interact with guests and oversee service quality.</li></ul>5. Budget & Inventory Management<ul><li>Manage the spa budget, control costs, and ensure profitability.</li><li>Oversee inventory and ordering of supplies and retail products.</li></ul>

<div>
 
 Additional Information
 
 
 
 
 Job Number
 
 25143842
 
 
 
 Job Category
 
 Rooms &amp; Guest Services Operations
 
 
 
 Location
 
 Sheraton Sharm Hotel Resort Villas &amp; Spa, Al Pasha Coast, Sharm El Sheikh, Egypt, Egypt,VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Non-Management
 
 
 
 Position Summary
 
 
 
 Assist staff with expediting problem payments (e.g., problems processing credit card). Follow up with guest regarding satisfaction with guest-related issues. Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Set up accurate accounts for each guest upon check-in (i.e., sharewiths, separate room/tax/incidentals, comp). Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations. Block rooms in the computer and identify designated requirements and requests. Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem. Coordinate with Housekeeping to track readiness of rooms for check-in. Review shift logs/daily memo books and document pertinent information in logbooks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.
 
 
 Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information. Anticipate and address guests&rsquo; service needs. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested.
 
 
 
 Preferred Qualifications
 
 
 
 Education: High school diploma or G.E.D. equivalent.
 
 
 Related Work Experience: At least 1 year of related work experience.
 
 
 Supervisory Experience: No supervisory experience.
 
 
 License or Certification: None
 
 
 
 At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
 
 
 
 When you join the Sheraton family, you become a member of its global community. We&rsquo;ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you&rsquo;re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be &lsquo;The World&rsquo;s Gathering Place&rsquo;. In joining Sheraton Hotels &amp; Resorts, you join a portfolio of brands with Marriott International.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
</div>

Desk Manager

<div>Additional Information 
Job Number25180758 
Job CategoryRooms &amp; Guest Services Operations 
LocationJaipur Marriott Hotel, Ashram Marg Near Jawahar Circle, Jaipur, Rajasthan, India, 302015 
ScheduleFull Time 
Located Remotely?N 
Position Type Management<div><div> 
JOB SUMMARY 
Entry level management position that is responsible for leading and assisting with the successful completion of daily shift requirements. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Strives to ensure guest and employee satisfaction and achieve the operating budget. Assists in completing financial and administrative responsibilities. 
CANDIDATE PROFILE 
Education and Experience
<ul><li>High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.</li></ul>
OR
<ul><li>2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.</li></ul> 
CORE WORK ACTIVITIES 
Supporting Management of Front Desk Team
<ul><li>Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.</li></ul>
<ul><li>Encourages and building mutual trust, respect, and cooperation among team members.</li></ul>
<ul><li>Serves as a role model to demonstrate appropriate behaviors.</li></ul>
<ul><li>Supports all day-to-day operations.</li></ul>
<ul><li>Understands employee positions well enough to perform duties in employees' absence.</li></ul>
<ul><li>Coaches, counsels and encourages employees.</li></ul>
<ul><li>Handles employee questions and concerns.</li></ul>
<ul><li>Supports all areas of the Front Office in the absence of the Front Office or Front Desk Manager.</li></ul>
<ul><li>Guides daily Front Desk shift operations.</li></ul>
<ul><li>Communicates performance expectations to employees in accordance with job descriptions for each position.</li></ul> 
Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals
<ul><li>Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.</li></ul>
<ul><li>Develops specific goals and plans to prioritize, organize, and accomplish your work.</li></ul>
<ul><li>Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.</li></ul>
<ul><li>Participates in department meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.</li></ul>
<ul><li>Strives to improve service performance.</li></ul>
<ul><li>Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.</li></ul>
<ul><li>Trains staff on adherence to all credit policies and procedures to reduce bad debts and rebates.</li></ul>
<ul><li>Supervises same day selling procedures to maximize room revenue and property occupancy.</li></ul>
<ul><li>Understands the impact of Front Desk operations on the overall property financial goals and objectives.</li></ul> 
Ensuring Exceptional Customer Service
<ul><li>Provides services that are above and beyond for customer satisfaction and retention.</li></ul>
<ul><li>Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.</li></ul>
<ul><li>Sets a positive example for guest relations.</li></ul>
<ul><li>Empowers employees to provide excellent customer service within guidelines.</li></ul>
<ul><li>Handles guest problems and complaints seeking assistance from supervisor as necessary.</li></ul>
<ul><li>Interacts with guests to obtain feedback on product quality and service levels.</li></ul> 
Managing Projects and Policies
<ul><li>Implementing the customer recognition/service program, communicating and ensuring the process.</li></ul>
<ul><li>Assists in the review of comment cards and guest satisfaction results with employees.</li></ul>
<ul><li>Ensures employees have the proper supplies and uniforms.</li></ul>
<ul><li>Assists in the use of a guest information tracking system to ensure that a successful repeat guest recognition program is in use to recognize guest preferences and aid in problem resolution.</li></ul> 
Supporting Handling of Human Resource Activities
<ul><li>Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.</li></ul>
<ul><li>Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.</li></ul>
<ul><li>Provides feedback to individuals based on observation of service behaviors.</li></ul>
<ul><li>Participates in an ongoing employee recognition program.</li></ul>
<ul><li>Conducts training when appropriate.</li></ul>
<ul><li>Participates in the employee performance appraisal process.</li></ul> 
Additional Responsibilities
<ul><li>Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.</li></ul>
<ul><li>Analyzes information and evaluating results to choose the best solution and solve problems.</li></ul>
<ul><li>Informs and/or updating the executives, the peers and the subordinates on relevant information in a timely manner.</li></ul>
<ul><li>Performs all duties at the Front Desk as necessary.</li></ul>
<ul><li>Understands the functions of the Bell Staff, Switchboard and Concierge/Guest Services operations.</li></ul>
<ul><li>Complies with loss prevention policies and procedures.</li></ul> 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of &ldquo;Wonderful Hospitality. Always.&rdquo; by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that&rsquo;s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. 
<div>
</div><div>JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you&rsquo;re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand&rsquo;s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you&rsquo;ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That&rsquo;s The JW Treatment&trade;. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div></div>

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