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Excis Compliance

<div>
 
 
 WE&rsquo;RE HIRING AS A DESKTOP SUPPORT ENGINEER AT EGYPT!
 
 
 
 
 
 
 Excis is a global IT support leader globally, driven by innovation and collaboration. We&rsquo;re looking for a proactive Desktop Support Technician to manage hardware, software, and IT assets across multiple locations. Join us for a rewarding career in a supportive, family-like environment where you&rsquo;ll look forward to coming to work every day.
 
 
 
 
 
 &middot; Client in 190+ countries
 
 
 &middot; 6000+ Engineers
 
 
 &middot; 200+ Enterprise Clients
 
 
 
 
 
 We foster an open, friendly, and supportive growth-oriented culture where individual achievements fuel team success. From solving complex IT challenges to celebrating wins together, we put our people first.
 
 
 
 
 
 Start your journey with Excis and grow with us!
 
 
 
 
 
 
 What You&rsquo;ll Do:
 
 
 
 
 
 <ul>
 <li>
 Deliver deskside/onsite IT support, including Microsoft OS installations (Windows 7/10), MS Office troubleshooting, and hardware/software/network issue resolution.
 </li>
 <li>
 Provide smart hands support for network and datacenter equipment, as well as conference room audio/video setups and mobile device support (iOS, Android, Blackberry).
 </li>
 <li>
 Manage Active Directory/Exchange accounts, support SCCM deployments, and ensure smooth remote connectivity through tools like Bomgar, WebEx, and Windows native tools.
 </li>
 </ul>
 
 
 
 
 
 What You Need:
 
 
 <ul>
 <li>
 
 At least 2 years of IT support experience with IT troubleshooting via ticket system.
 
 </li>
 <li>
 Experience supporting printers, AV systems, executive users, asset management, and reporting tools.
 </li>
 <li>
 Excellent customer service, communication, organization, multitasking, and documentation skills.
 </li>
 <li>
 Preferred: Experience in automotive manufacturing, MCP and/or A+ certifications, and background in help desk or call center environments.
 </li>
 <li>
 Fluent in Arabic and English
 </li>
 </ul>
 
 
 
 
 
 Site Address:
 
 
 
 Galaxo, Berket an Nasr, Al Salam First, Cairo Governorate, Egypt
 
 
 
 
 
 
 Why Join Us?
 
 
 
 
 
 
 At Excis, your work matters. You&rsquo;ll be part of a dynamic, hands-on team where your technical expertise directly enhances user satisfaction and operational success. We offer a supportive environment that encourages professional growth, continuous learning, and collaboration across diverse technologies. Enjoy competitive compensation and the chance to contribute to a global IT leader that values innovation and excellence.
 
 
 
 
 
 Ready to make a difference and grow your career? Apply now to join Excis in Egypt and be at the forefront of IT support excellence!
 
</div>

Desktop Support Engineer

<div>
 WE&rsquo;RE HIRING AS A DESKTOP SUPPORT ENGINEER AT EGYPT!
 
 
 Excis is a global IT support leader globally, driven by innovation and collaboration. We&rsquo;re looking for a proactive Desktop Support Technician to manage hardware, software, and IT assets across multiple locations. Join us for a rewarding career in a supportive, family-like environment where you&rsquo;ll look forward to coming to work every day.
 
 
 <ul>
 <li>
 Client in 190+ countries
 </li>
 <li>
 6000+ Engineers
 </li>
 <li>
 200+ Enterprise Clients
 
 
 </li>
 </ul>
 We foster an open, friendly, and supportive growth-oriented culture where individual achievements fuel team success. From solving complex IT challenges to celebrating wins together, we put our people first.
 
 
 Start your journey with Excis and grow with us!
 
 
 
 What You&rsquo;ll Do
 
 
 
 <ul>
 <li>
 Provide onsite and remote support for Windows and Apple devices, handling IMAC tasks and troubleshooting across multiple platforms, including support for executive/VIP users.
 </li>
 <li>
 Manage hardware refreshes, warranty repairs, printer and AV system setup, inventory control, asset tagging, and maintain asset management with regular reporting.
 </li>
 <li>
 Coordinate equipment shipments, returns, vendor repairs, and ensure timely resolution of service requests and incidents while assisting with walk-up support and new hire onboarding.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 What You Need:
 
 
 <ul>
 <li>
 Minimum 2 years IT support experience with Windows 10, macOS, Microsoft Office, and Windows OS deployment; strong networking basics.
 </li>
 <li>
 Experience supporting printers, AV systems, executive users, asset management, and reporting tools.
 </li>
 <li>
 Excellent customer service, communication, organization, multitasking, and documentation skills.
 </li>
 <li>
 Travel different sites for IT support
 </li>
 <li>
 Preferred: Experience in automotive manufacturing, MCP and/or A+ certifications, and background in help desk or call center environments.
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 We do provide transportation reimbursements
 
 
 At Excis, your work matters. You&rsquo;ll be part of a dynamic, hands-on team where your technical expertise directly enhances user satisfaction and operational success. We offer a supportive environment that encourages professional growth, continuous learning, and collaboration across diverse technologies. Enjoy competitive compensation and the chance to contribute to a global IT leader that values innovation and excellence.
 
 
 Ready to make a difference and grow your career? Apply now to join Excis in Egypt and be at the forefront of IT support excellence!
</div>

IT Support Field Engineer

VIA University College

<div>
 
 WE&rsquo;RE HIRING AS A DESKTOP SUPPORT ENGINEER AT EGYPT!
 
 
 
 
 
 
 Excis is a global IT support leader globally, driven by innovation and collaboration. We&rsquo;re looking for a proactive Desktop Support Technician to manage hardware, software, and IT assets across multiple locations. Join us for a rewarding career in a supportive, family-like environment where you&rsquo;ll look forward to coming to work every day.
 
 
 
 &middot; Client in 190+ countries
 
 
 
 &middot; 6000+ Engineers
 
 
 
 &middot; 200+ Enterprise Clients
 
 
 
 
 We foster an open, friendly, and supportive growth-oriented culture where individual achievements fuel team success. From solving complex IT challenges to celebrating wins together, we put our people first.
 
 
 Start your journey with Excis and grow with us!
 
 
 
 
 
 What You&rsquo;ll Do:
 
 
 
 
 
 
 
 
 
 
 &middot; Provide onsite and remote support for Windows and Apple devices, handling IMAC tasks and troubleshooting across multiple platforms, including support for executive/VIP users.
 
 
 
 &middot; Manage hardware refreshes, warranty repairs, printer and AV system setup, inventory control, asset tagging, and maintain asset management with regular reporting.
 
 
 
 &middot; Coordinate equipment shipments, returns, vendor repairs, and ensure timely resolution of service requests and incidents while assisting with walk-up support and new hire onboarding.
 
 
 
 
 
 Requirements
 
 
 
 What You Need:
 
 
 
 
 
 
 &middot; Minimum 2 years IT support experience with Windows 10, macOS, Microsoft Office, and Windows OS deployment; strong networking basics.
 
 
 
 &middot; Experience supporting printers, AV systems, executive users, asset management, and reporting tools.
 
 
 
 &middot; Excellent customer service, communication, organization, multitasking, and documentation skills.
 
 
 
 &middot; Travel different sites for IT support
 
 
 
 &middot; Preferred: Experience in automotive manufacturing, MCP and/or A+ certifications, and background in help desk or call center environments.
 
 
 
 
 
 
 
 
 Benefits
 
 
 
 We do provide transportation reimbursements
 
 
 
 At Excis, your work matters. You&rsquo;ll be part of a dynamic, hands-on team where your technical expertise directly enhances user satisfaction and operational success. We offer a supportive environment that encourages professional growth, continuous learning, and collaboration across diverse technologies. Enjoy competitive compensation and the chance to contribute to a global IT leader that values innovation and excellence.
 
 
 
 
 
 Ready to make a difference and grow your career? Apply now to join Excis in Egypt and be at the forefront of IT support excellence!
 
 
 
 
 
</div>

RATP Dev Mobility Cairo

<div>
 The role is to ensure proper computer operations so that end users can accomplish their daily tasks.This includes receiving, prioritizing, documenting and actively resolving end user help requests. Problem resolution may involve the use of diagnostics and help request tracking tools, as well as require that the individual give hands-on help at desktop level.
 
 
 
 Responsibilities/Duties
 
 
 
 
 Profil de candidat recherch&eacute; :
 
 
 
 <ul>
 <li>
 Resolve assigned customer technical issues (diagnosis, intervention, alert)
 </li>
 <li>
 Escalate as required, within a proper time frame
 </li>
 <li>
 Meet SLA&rsquo;s
 </li>
 <li>
 Communicate to customers clearly, effectively and professionally
 </li>
 <li>
 Participate in On-Call/After Hours Rotation
 </li>
 <li>
 Manage materials resources
 </li>
 <li>
 Other duties and responsibilities might be assigned
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 ESSENTIAL QUALIFICATIONS, KNOWLEDGE &amp; EXPERIENCE
 
 
 <ul>
 <li>
 Fluent in English and Arabic
 </li>
 <li>
 Microsoft Office Programs
 </li>
 <li>
 Microsoft Desktop Operating Systems
 </li>
 <li>
 Windows Server Administration
 
 
 </li>
 </ul>
 
 Knowledge
 
 
 
 <ul>
 <li>
 Computer Networking, including switches, routers and wireless access points
 </li>
 <li>
 Knowledge of print drivers, print servers and multi-function printer maintenance
 </li>
 <li>
 Ability to communicate problems with supervisors as they become known.
 </li>
 <li>
 Demonstrated ability to actively listen to technical problems conveying commitment toward finding a timely resolution of the situation
 </li>
 <li>
 Demonstrated ability to read, analyze and interpret technical documents, work orders, invoices, instruction sheets. .
 </li>
 <li>
 Demonstrable knowledge of IT and software system assurance including Cyber Security, Software Licenses, Disaster recovery and IT Security.
 
 
 </li>
 </ul>
 
 Experience
 
 
 
 <ul>
 <li>
 At least 3 years&rsquo; experience as an IT Technician
 </li>
 <li>
 Understanding of IT technologies including but not limited to Windows Operating Systems, O365 Suite of Applications, Computer hardware and accessories.
 </li>
 <li>
 Familiarization with software/Applications including but not limited to ERP systems, SharePoint, Maximo, MS O365.
 </li>
 <li>
 SLA management
 </li>
 <li>
 Managing and supporting computers, applications and accessories.
 </li>
 <li>
 Demonstrates a high degree of analytical skills and the ability to be both structured and flexible.
 
 
 </li>
 </ul>
 DESIRED BEHAVIORS
 
 
 <ul>
 <li>
 Ability to meet deadlines.
 </li>
 <li>
 Ability to manage conflict situations,
 </li>
 <li>
 Reactivity, rigor, go-ahead.
 </li>
 <li>
 Relationship: communication, Teamwork.
 </li>
 </ul>
</div>

IT Specialist

Summit Technology Solutions

<div>
 
 
 Duties &amp; Responsibilities
 
 
 <ul>
 <li>
 Good knowledge of HPE Hardware and DELL Hardware servers, Blades and storage.
 </li>
 <li>
 Installation, and management VMware vSphere based infrastructures.
 </li>
 <li>
 Conducting performance analysis for both the ESX host and their guests in the areas of CPU, Memory and I/O utilization.
 </li>
 <li>
 Design/installation of Virtual Desktop Infrastructure like VMware Horizon or Citrix
 </li>
 <li>
 Excellent knowledge about vCenter administration and management.
 </li>
 <li>
 Experience in Upgrade of ESX and Vcenter.
 </li>
 <li>
 Working experience building scalable, highly available, mission critical virtual infrastructures.
 </li>
 <li>
 Experience in implementing, and configuration of VMware networking (Standard and VDS switches).
 </li>
 <li>
 Experience or working knowledge of Disaster Recovery technologies like configuration and deployment of SRM.
 </li>
 <li>
 Effective decision making on provisioning, installation/configuration, operation, and maintenance of systems hardware.
 </li>
 <li>
 Nutanix implementation and configuration experience will be an added value
 </li>
 </ul>
 
 
 Experience &amp; Qualifications:
 
 
 <ul>
 <li>
 Bachelor's degree in engineering or Computer Science related discipline.
 </li>
 <li>
 4+ years doing virtualization/virtual system administration and Hardware support.
 </li>
 <li>
 Worked with high-uptime, business-critical systems
 </li>
 <li>
 Proven documentation skills.
 </li>
 <li>
 Very Good written/spoken English.
 </li>
 <li>
 Strong analytical / troubleshooting skills.
 </li>
 <li>
 VMware Certified Professional (VCP) or VMware Certified Advanced Professional (VCAP) preferred
 </li>
 <li>
 Certificates in HPE or Dell hardware is preferred
 </li>
 </ul>
 
 
</div>

Senior VMware & Hardware Engineer

Müller's Solutions

<div>
 As an IT Support professional - Remote at M&uuml;ller's Solutions, you will be the first point of contact for our customers and employees needing technical assistance. In this role, you will diagnose, troubleshoot, and resolve wide-ranging technical issues related to hardware, software, and networks. You will ensure that users have the resources and support necessary for maximum productivity while working from home or remotely.
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Provide technical support and assistance via phone, email, and remote desktop tools to users experiencing IT issues
 </li>
 <li>
 Diagnose and troubleshoot hardware and software problems, including desktops, laptops, and peripherals
 </li>
 <li>
 Install and configure software applications, operating systems, and updates as needed
 </li>
 <li>
 Document support requests diligently and maintain accurate records of technical issues and solutions
 </li>
 <li>
 Assist in the setup and configuration of remote workstations and ensure that all necessary IT resources are available to users
 </li>
 <li>
 Manage and escalate complex issues to appropriate teams when necessary to ensure timely resolution
 </li>
 <li>
 Educate users on IT best practices and provide training for new software and tools
 </li>
 <li>
 Stay up-to-date with the latest technology and support tools to enhance the efficiency and quality of support services
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 
 Requirements:
 
 
 
 <ul>
 <li>
 Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent work experience
 </li>
 <li>
 1-3 years of experience in a technical support or helpdesk role
 </li>
 <li>
 Strong knowledge of operating systems (Windows, macOS) and common software applications
 </li>
 <li>
 Familiarity with hardware components and troubleshooting methods for computers and peripherals
 </li>
 <li>
 Excellent problem-solving skills and the ability to explain technical issues clearly to users
 </li>
 <li>
 Strong verbal and written communication skills, with a focus on customer service
 </li>
 <li>
 Experience with remote support tools and ticketing systems
 </li>
 <li>
 Relevant IT certifications (A+, CompTIA, etc.) are a plus
 
 
 </li>
 </ul>
 
 Preferred Qualifications:
 
 
 
 <ul>
 <li>
 Experience working in a remote support environment
 </li>
 <li>
 Knowledge of networking concepts and principles
 </li>
 <li>
 Ability to work independently and manage multiple tasks effectively
 </li>
 <li>
 Familiarity with IT service management frameworks (ITIL) is advantageous
 </li>
 <li>
 Willingness to continuously learn new technologies and adapt to changing environments
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 Why Join Us:
 
 
 Opportunity to work with a talented and passionate team.
 
 
 Competitive salary and benefits package.
 
 
 Exciting projects and innovative work environment.
</div>

IT Support - Remote

<div>
 
 
 Job Overview
 
 
 
 
 
 
 The role of a WFM Analyst is to support the workforce management function within an organization by
 
 
 analyzing data, forecasting workload, and optimizing resource allocation through to support the
 
 
 achievement of KPI and organizational objectives.
 
 
 
 
 
 
 Responsibilities
 
 
 
 
 
 
 
 
 
 Data Analysis, Forecasting and Financial Analysis:
 
 <ul>
 <li>
 Tracking and analyzing historical data, trends, and patterns to forecast workload
 </li>
 </ul>
 
 
 
 
 Staffing and Scheduling:
 
 <ul>
 <li>
 Develop employee schedules based on forecasted workloads, service level targets, and
 </li>
 </ul>
 
 productivity requirements.
 
 <ul>
 <li>
 Consider factors such as call volumes, customer demand patterns, staffing constraints, and
 </li>
 </ul>
 
 employee availability to create efficient and effective schedules.
 
 
 
 
 
 Workforce Optimization:
 
 <ul>
 <li>
 Optimize workforce utilization by balancing staffing levels and skill sets to match workload
 </li>
 </ul>
 
 fluctuations
 
 <ul>
 <li>
 Minimize overstaffing or understaffing situations, ensuring adequate coverage while controlling
 </li>
 </ul>
 
 costs
 
 
 
 
 
 System Management and Maintenance:
 
 <ul>
 <li>
 Managing and maintaining workforce management systems and software tools.
 </li>
 <li>
 Updating employee records, configuring scheduling parameters, troubleshooting system issues,
 </li>
 </ul>
 
 and collaborating with IT teams for system enhancements.
 
 
 
 
 
 Analytical Support and Projects:
 
 <ul>
 <li>
 Assisting in conducting ad hoc analysis, special projects, and initiatives related to workforce
 </li>
 </ul>
 
 management.
 
 <ul>
 <li>
 Conducting research, providing insights, and participating in cross-functional teams to support
 </li>
 </ul>
 
 organizational objectives
 
 
 
 
 
 Communication and Collaboration:
 
 <ul>
 <li>
 Collaborating with various stakeholders to gather information, align objectives, and ensure
 </li>
 </ul>
 
 effective coordination in workforce management efforts.
 
 <ul>
 <li>
 Providing support and guidance to Operations Supervisors and employees regarding scheduling-
 </li>
 </ul>
 
 related matters
 
 
 
 
 
 Training and Knowledge Sharing:
 
 <ul>
 <li>
 Attend recurrent training published by the Client/Company on a regular basis.
 </li>
 <li>
 Sharing knowledge and providing support to enhance understanding and compliance with
 </li>
 </ul>
 
 workforce management policies and procedures
 
 
 
 
 
 Compliance and Policy Adherence:
 
 <ul>
 <li>
 Ensuring adherence to labor laws, regulations, and company policies internal and external
 </li>
 </ul>
 
 Standards.
 
 
 
 
 
 
 
 
 
 Required Qualifications
 
 
 
 
 
 
 Education and Specific Training
 
 
 
 
 <ul>
 <li>
 College Degree in Business Administration or another relevant field is preferred
 </li>
 <li>
 English B2 or C1
 </li>
 </ul>
 
 
 
 
 
 
 
 Work Experience
 
 
 
 
 <ul>
 <li>
 Previous call center or related experience is desirable
 </li>
 </ul>
 
 
 
 
 Soft Skills &amp; Other Requirements
 
 
 
 
 
 Technology
 
 <ul>
 <li>
 Usage of OS MS Windows / MS Office
 </li>
 <li>
 Ability to use the desktop computer system
 </li>
 <li>
 Ability to use Internet applications
 </li>
 <li>
 Knowledge of SQL (Structured Query Language), BI tools or Workforce Management software is a plus.
 </li>
 <li>
 Experience managing in Customer Experience Management operations (preference).
 </li>
 </ul>
 
 
 
 
 Soft Skills
 
 <ul>
 <li>
 Excellent written and verbal communication:
 </li>
 <li>
 Ability to communicate correctly and clearly Comprehension
 </li>
 <li>
 Ability to clearly understand a problem statement Good Problem Solving
 </li>
 <li>
 Strong Math skills
 </li>
 <li>
 Strong troubleshooting
 </li>
 <li>
 Leadership ability to approach problems logically
 </li>
 <li>
 Analytical
 </li>
 <li>
 Ability in Self-assessment
 </li>
 <li>
 Real-Time Management Reporting
 </li>
 <li>
 Knowledge of KPI&rsquo;s
 </li>
 </ul>
 
 
</div>

Workforce Management Specialist (Customer Service)

Explore 744+ Desktop support engineer in Cairo this December. Find roles across top companies and apply now to boost your career.

744 desktop support engineer jobs IN Cairo

Desktop Support Engineer

IT Support Field Engineer

IT Support Field Engineer

IT Specialist

Senior VMware & Hardware Engineer

IT Support - Remote

Workforce Management Specialist (Customer Service)