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desktop support engineer

Excis Compliance

<div>
 
 
 WE&rsquo;RE HIRING AS A DESKTOP SUPPORT ENGINEER AT EGYPT!
 
 
 
 Excis is a global IT support leader globally, driven by innovation and collaboration. We&rsquo;re looking for a proactive Desktop Support Technician to manage hardware, software, and IT assets across multiple locations. Join us for a rewarding career in a supportive, family-like environment where you&rsquo;ll look forward to coming to work every day.
 
 
 &middot; Client in 190+ countries
 
 
 &middot; 6000+ Engineers
 
 
 &middot; 200+ Enterprise Clients
 
 
 
 
 
 We foster an open, friendly, and supportive growth-oriented culture where individual achievements fuel team success. From solving complex IT challenges to celebrating wins together, we put our people first.
 
 
 
 
 
 Start your journey with Excis and grow with us!
 
 
 
 
 
 
 What You&rsquo;ll Do:
 
 
 <ul>
 <li>
 Deliver deskside/onsite IT support, including Microsoft OS installations (Windows 7/10), MS Office troubleshooting, and hardware/software/network issue resolution.
 </li>
 <li>
 Provide smart hands support for network and datacenter equipment, as well as conference room audio/video setups and mobile device support (iOS, Android, Blackberry).
 </li>
 <li>
 Manage Active Directory/Exchange accounts, support SCCM deployments, and ensure smooth remote connectivity through tools like Bomgar, WebEx, and Windows native tools.
 </li>
 </ul>
 
 
 
 
 
 What You Need:
 
 
 <ul>
 <li>
 Access rights to IT systems, applications, and administrative tools (Active Directory, SCCM, remote connectivity platforms).
 </li>
 <li>
 Defined escalation procedures and collaboration with higher-level support teams for complex incidents.
 </li>
 <li>
 Up-to-date documentation, knowledge base articles, and standard operating procedures.
 </li>
 <li>
 Availability of hardware spares, licensed software, and peripheral equipment to support end-user needs.
 </li>
 <li>
 Clear communication with users, IT teams, and management to provide effective customer service and timely resolutions.
 </li>
 </ul>
 
 
 
 
 
 Site Address:
 
 
 
 Galaxo, Berket an Nasr, Al Salam First, Cairo Governorate, Egypt
 
 
 
 
 
 
 Why Join Us?
 
 
 
 
 
 
 At Excis, your work matters. You&rsquo;ll be part of a dynamic, hands-on team where your technical expertise directly enhances user satisfaction and operational success. We offer a supportive environment that encourages professional growth, continuous learning, and collaboration across diverse technologies. Enjoy competitive compensation and the chance to contribute to a global IT leader that values innovation and excellence.
 
 
 Ready to make a difference and grow your career? Apply now to join Excis in Egypt and be at the forefront of IT support excellence!
 
</div>

Desktop Support Engineer

FlapKap

<div>
 
 What is FlapKap ?
 
 
 
 We are the financial growth partner for the small and medium-sized businesses in the Middle East and Africa. We support our merchants to overcome their cash constraints by financing their working capital and ensuring their growth without losing equity.
 
 
 For more info, check our feature on Forbes.
 
 
 
 Why FlapKap?
 
 
 
 FlapKap is a fast, smart, collaborative and first of a kind startup that aims to disrupt the financial industry in the MENA region. We are backed by QED, BECO Capital, A15, Outliers, and Nclude with a total financing of over $40m USD. FlapKap offers a safe
 
 
 environment with a welcoming atmosphere to creativity and innovation. Everyday there are new challenges and significant achievements that make everyone charged, excited and proud to belong.
 
 
 
 Main Responsibilities:
 
 
 
 <ul>
 <li>
 Handle laptop setup, maintenance, and troubleshooting (macOS/Windows)
 </li>
 <li>
 Oversee network security (VPNs, Wi-Fi, firewalls, password management, 2FA)
 </li>
 <li>
 Maintain device inventory and enforce IT policies (onboarding/offboarding, access control, backups)
 </li>
 <li>
 Coordinate with vendors (ISPs, hardware suppliers, security tools)
 </li>
 <li>
 Support teams with hardware/software issues, license renewals, and basic integrations
 </li>
 <li>
 Assist with data privacy and security compliance
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Experience with BitDefender GravityZone or similar, Remote Desktop applications
 </li>
 <li>
 5+ years in IT admin or helpdesk for startups/Software Companies
 </li>
 <li>
 Organized, discreet, and proactive in closing gaps before issues arise
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 <ul>
 <li>
 Competitive Salaries
 </li>
 <li>
 Hybrid working environment
 </li>
 <li>
 Paid time off
 </li>
 <li>
 Healthcare coverage
 </li>
 <li>
 A highly collaborative team environment that will support your professional and personal growth
 </li>
 <li>
 A culture that promotes Work-Life balance and Wellbeing
 </li>
 <li>
 A culture of learning and innovation
 </li>
 </ul>
</div>

IT & Systems Administrator (Internal IT)

Paymob

<div>
 Providing technical support and assistance to end-users within an organization. Resolving hardware, software, network, and system-related issues, ensuring smooth operations and minimal downtime. Interacting directly with end-users, either through phone calls, emails, or in-person, to understand and address their technical concerns. Diagnosing problems, guiding users through troubleshooting steps, and escalating complex issues to higher-level support teams when necessary.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 </li>
 <li>
 Provide Technical Support: Respond to and resolve end-user inquiries and technical issues in a timely manner. Assist users with hardware, software, network, and system-related problems through various channels, such as phone calls, emails, or in-person.
 </li>
 <li>
 </li>
 <li>
 Diagnose technical problems reported by end-users and guide them through appropriate troubleshooting steps. Identify root causes and implement solutions to resolve issues effectively. Escalate complex or unresolved problems to higher-level support teams and follow up on their progress.
 </li>
 <li>
 </li>
 <li>
 Create, manage, and disable user accounts in various systems, such as Active Directory, email accounts, or internal applications. Assist with password resets, account unlocks, and access permissions as per established protocols.
 </li>
 <li>
 </li>
 <li>
 Document all reported incidents, inquiries, and resolutions in a helpdesk ticketing system. Maintain accurate and up-to-date records of user interactions, troubleshooting steps, and solutions provided. Track and prioritize open issues, ensuring timely resolution and adherence to service level agreements (SLAs).
 </li>
 <li>
 </li>
 <li>
 Install, configure, and troubleshoot software applications, operating systems, and hardware devices. Assist with software installations, updates, patches, and license management. Provide guidance on system configurations and recommend hardware upgrades or replacements when necessary.
 </li>
 <li>
 </li>
 <li>
 Utilize remote desktop tools and techniques to provide remote support to end-users, resolving issues without physical presence whenever possible. Provide clear instructions and guidance to users in remote locations to ensure effective problem resolution.
 </li>
 <li>
 </li>
 <li>
 Contribute to the development and maintenance of IT documentation, including user manuals, knowledge base articles, FAQs, and troubleshooting guides. Continuously update and enhance the documentation to improve the efficiency of support processes.
 </li>
 <li>
 </li>
 <li>
 Educate users on IT policies, security practices, and data protection measures to enhance their technical skills, promote best practices, and prevent recurring issues.
 </li>
 <li>
 </li>
 <li>
 Collaborate with other IT teams, such as developers and information security team to resolve complex issues and implement system upgrades or changes. Share knowledge and expertise within the team to enhance overall support capabilities.
 </li>
 <li>
 Keep abreast of emerging technologies, industry trends, and best practices in IT support. Continuously expand technical knowledge and skills through self-learning, training, and certification.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree
 </li>
 <li>
 2-3 years of experience in a similar IT support role or helpdesk environment
 </li>
 <li>
 Strong technical aptitude and knowledge of computer systems, hardware, software, networks, and troubleshooting techniques.
 </li>
 <li>
 Proficiency in operating systems (e.g., Windows, macOS, Linux) and productivity software (e.g., Microsoft Office Suite).
 </li>
 <li>
 Familiarity with helpdesk ticketing systems and remote assistance tools.
 </li>
 <li>
 Familiarity with assets management system (Snipe IT), exchange admin center
 </li>
 </ul>
</div>

IT Senior Specialist

e.construct Fz LLC

<div>
 At
 
 VAES.ai
 
 , we&rsquo;re building more than just a company&mdash;we&rsquo;re shaping the future of technology, research, and sustainable solutions.
 
 
 We&rsquo;re looking for a passionate
 
 .Net Backend Developer
 
 to join our growing team.
 
 Apply here
 
 
 
 What&rsquo;s it like to work with us?
 
 
 ✨
 
 Top Talent, Multidisciplinary Teams:
 
 Collaborate with designers, researchers, software engineers, and structural experts across borders.
 
 
 🔧
 
 We Build What We Need:
 
 From our performance evaluation system to internal tools&mdash;we don&rsquo;t rely on external software. We design what works for us.
 
 
 🌱
 
 Sustainability Is in Our DNA:
 
 This isn&rsquo;t a slogan. VAES was founded with the environment in mind&mdash;from how we build to why we exist.
 
 
 🛡️
 
 Stability with Heart:
 
 We prioritize long-term growth and people-first decisions. We support our team through every phase of their journey&mdash;including when they explore new paths beyond our walls.
 
 
 📣
 
 Open Channels, Real Leaders:
 
 Leadership is accessible and involved. We don&rsquo;t do the fake open-door thing.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Collaborate with team members to implement best coding practices, including unit testing and code optimization
 </li>
 <li>
 Support the core engineering team in designing and developing tools to enhance building element efficiency
 </li>
 <li>
 Work closely with stakeholders to gather requirements and refine software features
 </li>
 <li>
 Ensure the delivery of scalable, high-performance software solutions
 </li>
 <li>
 Contribute to a cross-functional team throughout the entire software development life cycle, from initial concept through to deployment
 </li>
 <li>
 Foster a collaborative team environment, bringing a strong sense of visual design and user utility to the development process
 
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Minimum 2 years of experience with .NET Framework using C#, Desktop Application
 </li>
 <li>
 Bachelor's degree in computer science, Software Engineering, or related field
 </li>
 <li>
 Proven ability to design, build, and maintain scalable software systems
 </li>
 <li>
 Strong understanding of software architecture, system design, and aligning solutions with business goals
 </li>
 <li>
 Proficient in C#; experience with Python is a plus. Able to write optimized and maintainable code
 </li>
 <li>
 Experience with MVVM (Model-View-View-Model) pattern and WPF (Windows Presentation Foundation)
 </li>
 <li>
 Solid knowledge of data structures, algorithms, and system optimization
 </li>
 <li>
 Experience with API integration
 </li>
 <li>
 Analytical mindset with problem-solving and data-driven decision-making skills
 </li>
 <li>
 Strong attention to code quality, performance, and reliability
 
 
 
 </li>
 </ul>
 
 Nice to Have
 
 
 
 <ul>
 <li>
 Experience with Python alongside C#
 </li>
 <li>
 Exposure to Machine Learning tools or concepts
 </li>
 <li>
 Familiarity with data science or data-driven applications
 </li>
 <li>
 Startup or agile development experience
 </li>
 <li>
 Interest or experience in engineering or architecture-related applications
 
 </li>
 </ul>
</div>

.Net Backend Developer

Foodics

<div>
 
 Who Are We❓
 
 
 
 We Are Foodics! a leading restaurant management ecosystem and payment tech provider. Founded in 2014 with headquarter in Riyadh and offices across 5 countries, including UAE, Egypt, Jordan and Kuwait. We are currently serving customers and partners in over 35 different countries worldwide. Our innovative products have successfully processed over 6 billion (yes, billion with a B) orders so far! making Foodics one of the most rapidly evolving SaaS companies to ever emerge from the MENA region. Also Foodics has achieved three rounds of funding, with the latest raising $170 million in the largest SaaS funding round in MENA, boosting its innovation capabilities to better serve business owners.
 
 
 
 The Job in a Nutshell💡
 
 
 
 We're seeking a hands-on, organized Marketing Associate that is passionate about creating engaging campaigns that strengthen brand visibility and drive business growth, to support the development and execution of creative marketing strategies and digital content.
 
 
 
 What Will You Do❓
 
 
 
 <ul>
 <li>
 Develop and execute marketing campaigns across digital and offline channels
 </li>
 <li>
 Create and edit engaging short-form video content (Reels, TikToks, product demos, etc.)
 </li>
 <li>
 Write compelling copy, captions, and storyboards that align with brand tone and objectives
 </li>
 <li>
 Collaborate with agencies, vendors, and internal teams to deliver campaigns on time
 </li>
 <li>
 Monitor performance metrics, analyze results, and support campaign optimization
 </li>
 <li>
 Stay updated on marketing trends, tools, and competitor activities
 
 
 </li>
 </ul>
 
 What Are We Looking For❓
 
 
 
 <ul>
 <li>
 Bachelor's degree in Marketing, Communications, or a related field
 </li>
 <li>
 1-2 years of experience in marketing, content creation, or social media
 </li>
 <li>
 Proficient in mobile and desktop video editing tools
 </li>
 <li>
 Strong creativity, communication, and organizational skills
 </li>
 <li>
 Ability to manage multiple projects and meet deadlines
 
 
 </li>
 </ul>
 
 Who Will Excel❓
 
 
 
 <ul>
 <li>
 Candidates familiar with design tools (Canva, Photoshop, Illustrator)
 </li>
 <li>
 Candidates with basic knowledge of paid ads, media planning, and content analytics
 </li>
 <li>
 Candidates with experience in F&amp;B, tech, or lifestyle sectors.
 </li>
 <li>
 Candidates with a passion for brand storytelling and creative marketing
 
 
 </li>
 </ul>
 
 What We Offer You❗
 
 
 
 We believe you will love working at Foodics!
 
 
 <ul>
 <li>
 We have an inclusive and diverse culture that encourages innovation and flexibility.
 </li>
 <li>
 We offer highly competitive compensation packages, including bonuses and the potential for shares
 </li>
 <li>
 We prioritize personal development and offer regular training and an annual learning stipend to tackle new challenges and grow your career in a hyper-growth environment
 </li>
 <li>
 Join a talented team of over 30 nationalities working in 14 countries, and gain valuable experience in an exciting industry
 </li>
 <li>
 We offer autonomy, mentoring, and challenging goals that create incredible opportunities for both you and the company
 </li>
 </ul>
</div>

Marketing Associate

Amazon

<div>
 
 Description
 
 
 
 Amazon Operations sits at the heart of the Amazon customer experience. We look after everything from the moment a customer clicks buy, to the moment their item is delivered &ndash; from desktop to doorstep.
 
 
 Working in Amazon Operations is for people who like to be active and give their all. We work in a busy, dynamic environment and are part of a bigger team delivering on the expectations of millions of customers every single day.
 
 
 We are open, inclusive and welcome individuality and diversity. The culture in our Operation is built on the way teams bond and the work ethic that enables our business run like clockwork. Our teams take real pride in a job well done, looking out for one another, ensuring the highest safety standards and playing their part in delivering the quality service Amazon is known for around the world.
 
 
 Join us in the Amazon Reliability Maintenance Engineering team. We maintain and optimize technologies in the Global Amazon Warehouse &amp; Delivery Network.
 
 
 Key job responsibilities
 
 
 We are looking for motivated, customer-focused people who want to join our team as a Senior Reliability Maintenance Engineering person. The focus is to ensure safety regulations and policies are adhered to, to ensure preventative maintenance is conducted on time to a high standard and to provide high levels of equipment availability through continuous improvement.
 
 
 Shift Pattern: This role includes working in non-traditional shift pattern, which may include nights and weekends.
 
 
 <ul>
 <li>
 Role model health &amp; safety best practices and monitor those around them to ensure they follow the example they set
 </li>
 <li>
 Work in a hands-on manner and demonstrate SME (Subject Matter Expert) levels of knowledge on all MHE (Material Handling Equipment) in the building.
 </li>
 <li>
 Coach and mentor the technicians on shift.
 </li>
 <li>
 Support the line manager and to supervise the shift in their absence.
 </li>
 <li>
 Provide high levels of equipment availability to our internal customers by means of troubleshooting and prioritizing.
 </li>
 <li>
 Support continuous improvement of systems in a standard manner across the EU network.
 </li>
 <li>
 Develop and maintain a good working relationship across all levels in the organization.
 </li>
 <li>
 Understanding of OEE (Overall Equipment Effectiveness) and equipment performance metrics.
 </li>
 <li>
 Management of contractors.
 
 
 </li>
 </ul>
 
 Basic Qualifications
 
 
 
 <ul>
 <li>
 2+ years of performance metrics, process improvement or lean techniques experience
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 Knowledge of Microsoft Excel at an advanced level, including: pivot tables, macros, index/match, vlookup, VBA, data links, etc.
 
 
 </li>
 </ul>
 Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.
 
 
 
 
 Company
 
 - Souq.com for E-Commerce LLC
 
 
 Job ID: A3098818
</div>

Reliability Maintenance Engineering Coordinator

Concentrix

<div>
 Job Title:
 
 
 Technical, IT Operations
 
 
 
 Job Description
 
 
 
 We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.
 
 
 The global technology and services leader that powers the world&rsquo;s best brands, today and into the future. We&rsquo;re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we&rsquo;re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.
 
 
 In our Information Technology and Global Security team, you will deliver the latest technology infrastructure, transformative software solutions and industry-leading global security for our staff and clients. You will work with the best in the world to design, implement and strategize IT, security, application development, innovation, and solutions in today&rsquo;s hyperconnected world. You will be part of the technology team that is core to our vision of develop, build and run the future of Integrated Services.
 
 
 Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we&rsquo;re proud to be recognized with awards such as "World's Best Workplaces," &ldquo;Best Companies for Career Growth,&rdquo; and &ldquo;Best Company Culture,&rdquo; year after year.
 
 
 We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.
 
 
 Join us and be part of this journey towards greater opportunities and brighter futures.
 
 
 
 The role:
 
 
 
 The Technical Support, IT Ops is responsible for daily production work tasks and provides advanced system-level support of multi-user operating systems, hardware and software tools, including installation, configuration, maintenance, and support of these systems. You will demonstrate excellent knowledge of systems analysis for hardware and software. You will report to our Technical Support Manager for EMEA.
 
 
 
 What you need to have?
 
 
 
 <ul>
 <li>
 Bachelor's Degree in related field from a four-year college or university with three to five years of relevant experience
 </li>
 <li>
 Experience with Network
 </li>
 <li>
 Fluent in English
 </li>
 <li>
 Proficient in Excel (can perform complex functions)
 </li>
 <li>
 Knowledge of Active Directory
 </li>
 <li>
 Knowledge of Incident response
 </li>
 <li>
 Experience as L1/2 Technical support
 </li>
 <li>
 CCNA, MCSA, SCCM, BigFix Certifications
 
 
 </li>
 </ul>
 
 Responsibilities:
 
 
 
 <ul>
 <li>
 Coordinate as smart hands with different portfolios and engineering workgroups
 </li>
 <li>
 Provide telephony support in performing installation and troubleshooting on telephone sets, and voice mailboxes
 </li>
 <li>
 Perform hardware and software upgrades to peripheral equipment
 </li>
 <li>
 Attend to break/fix engagement as needed by Situation Management for technology-related problems and issues received from both internal and external clients
 </li>
 <li>
 Prepare, maintain and submit reports and applicable records of computer hardware and software inventory by site and system
 </li>
 <li>
 Perform site maintenance and safety checks of assigned equipment
 </li>
 <li>
 Perform checks and ensure that antivirus definition, Microsoft patches are updated as outlined by Desktop Engineering
 </li>
 <li>
 Spend between 60% - 70 % of time clearing trouble tickets and work orders in a timely manner. Make necessary independent decisions to correct errors or discrepancies in trouble tickets as required
 
 
 </li>
 </ul>
 Location:
 
 
 EGY Cairo - Plot no. 53, North Teseen st building 202
 
 
 Language Requirements:
 
 
 Time Type:
 
 
 Full time2025-11-30
 
 
 
 If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
 
 
 
 
 R1652021
 
</div>

Technical, IT Operations

Explore 833+ Desktop support engineer in Cairo this November. Find roles across top companies and apply now to boost your career.