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desktop support engineer

H-TECH SUPPORTS

About the Role We are seeking an experienced and customer-focused Deskside Support Technician to provide comprehensive technical support to our on-campus employees. In this role, you&rsquo;ll handle daily IT support requests, resolve hardware and software issues, manage end-user devices, and ensure smooth IT operations with minimal supervision. You&rsquo;ll work closely with IT teams and end-users to deliver high-quality technical assistance and maintain service-level goals.Key Responsibilities<ul><li>Provide hands-on deskside support to onsite personnel, customers, and service providers.</li><li>Perform installation, configuration, imaging, and reimaging of laptops, desktops, and peripherals (monitors, docking stations, etc.).</li><li>Handle IMAC (install, move, add, change) activities including upgrades, break/fix, and data migration.</li><li>Troubleshoot and resolve intermediate to complex hardware and software issues.</li><li>Support meeting room technology, video conferencing (MTR), and VoIP devices.</li><li>Assist in onboarding and offboarding processes, including hardware provisioning and retrieval.</li><li>Maintain accurate records in the incident management system and ensure SLA compliance.</li><li>Collaborate with remote IT infrastructure teams to escalate and resolve technical issues.</li><li>Manage asset inventory and participate in racking/mounting of hardware and cabling in comms rooms.</li><li>Provide VIP and executive-level IT support when required.</li><li>Mentor and guide junior technicians, contributing to a knowledge-sharing culture.</li></ul>Qualifications and Skills<ul><li>Minimum 1 year of experience in deskside or desktop support.</li><li>Strong technical troubleshooting skills for Windows OS, Microsoft 365, VPNs (Citrix), and remote tools (Bomgar).</li><li>Basic understanding of networking fundamentals and IT hardware infrastructure.</li><li>Experience with racking/mounting servers and network devices is a plus.</li><li>Excellent problem-solving, time management, and customer service skills.</li><li>Fluent in the local language (C1/C2) and proficient in English (B2 or higher).</li><li>Team-oriented with strong communication and interpersonal skills.</li></ul>Education and Certifications<ul><li>Bachelor&rsquo;s degree in IT or related field preferred (or equivalent experience).</li><li>CompTIA A+ Certification required.</li><li>Microsoft Certified Professional (MCP) certification is a plus.</li></ul>Job Types: Full-time, Contract Contract length: 12 monthsApplication Question(s):<ul><li>Do you have valid work permit in Turkey?</li><li>Can you join us immediately?</li></ul>Language:<ul><li>Turkey (Required)</li><li>English (Required)</li></ul>Location:<ul><li>&#305;stanbul (Required)</li></ul>

Desktop Support Engineer

IdeaSoft

<div>
 
 
 About Us
 
 
 
 
 
 
 IdeaSoft is a technology company that will increase the competitiveness of companies of all sizes in the process of realizing their business goals, create added value, and produce quality, advanced projects and solutions.
 
 
 Ideasoft has been growing rapidly since 2005 and offers web-based software, design and desktop software solutions to more than +45.000 businesses in the field of E-Commerce.
 
 
 
 
 
 IdeaSoft, certified as a Great Place to Work, that is a perfect blend of accurate information, exchange, collaboration, and trust!
 
 
 
 
 
 We are looking for a skilled, motivated QA Engineer to work in our office located in Dudullu-&Uuml;mraniye B&uuml;dotek. If you're a passionate software professional, a self-starter, a good problem solver and have a history of success in challenging and fast-paced environments, you could be the ideal candidate for this position.
 
 
 
 
 
 
 
 
 
 General Qualifications
 
 
 
 
 
 <ul>
 <li>
 BS degree in Computer Science/Engineering or IT related fields
 </li>
 <li>
 3+ years of experience in a related role
 </li>
 <li>
 Expert knowledge of QA methodologies and SDLC
 </li>
 <li>
 Knowledge of integration and regression testing
 </li>
 <li>
 Familiar with agile software development practices and tools
 </li>
 <li>
 Experienced in preparing test plans, scenarios and procedures in accordance with the scope and analysis of software development projects
 </li>
 <li>
 Knowledge of API testing tools (PostMan, SoapUI, etc.)
 </li>
 <li>
 Experience using JIRA and Atlassian suite
 </li>
 <li>
 Experience with relational databases. Having basic knowledge about writing SQL queries to validate data loads
 </li>
 <li>
 Knowledge of test automation tools (Selenium, etc.)
 </li>
 </ul>
 
 
 
 
 
 Job Description
 
 
 
 
 
 <ul>
 <li>
 Create test scenarios and test cases in collaboration with other team members
 </li>
 <li>
 Generating the necessary data for testing
 </li>
 <li>
 Testing software in various browsers and devices, opening issues of encountered problems in accordance with the standards
 </li>
 <li>
 Preparing and updating user documentation
 </li>
 <li>
 Functional, integration, regression, user acceptance, preparation of end-to-end tests and problem detection in the areas of responsibility, follow-up of the correction process of errors
 </li>
 <li>
 Coordinating the test automation process and playing an active role in the development process
 </li>
 </ul>
 
 
 
 
 
 What We Offer?
 
 
 
 
 
 <ul>
 <li>
 The E-senlik Wellbeing Program we have prepared for employees (dietitian, psychologist, sports trainer)
 </li>
 <li>
 Birthday leave
 </li>
 <li>
 Women's Day leave to women employees
 </li>
 <li>
 Full Health Benefits
 </li>
 <li>
 Meal Allowance
 </li>
 <li>
 Transportation allowance or employee shuttle
 </li>
 <li>
 Unlimited snacks in the office
 </li>
 </ul>
 
 
 
 
 
 Let's Shape New Tomorrows Join Us! 🚀 🌟
 
 
</div>

QA Engineer

ASUS

<div>
 
 
 About ASUS
 
 
 
 ASUS is one of the leading companies in the digital era, with over 30 years of experience in the technology sector. Founded in 1989 as a motherboard manufacturer, ASUS components can be found in the majority of computers around the world. ASUS designs and manufactures products across nearly all IT fields, including laptops, desktop computers, all-in-one PCs, tablets, smartphones, smartwatches, computer components, monitors, multimedia products, servers, networking products, and home robots.
 
 
 
 
 
 
 Responsibilities:
 
 
 
 &bull; Conduct regular store visits
 
 
 &bull; Perform periodic market analysis
 
 
 &bull; Create short- and long-term sales plans, anticipate risks, and report results
 
 
 &bull; Conduct competitor analysis
 
 
 &bull; Manage and coordinate promotional staff
 
 
 &bull; Provide support in all areas of team activities
 
 
 
 
 
 
 Qualifications:
 
 
 
 &bull; Bachelor&rsquo;s degree in a relevant field
 
 
 &bull; Preferably proficient in English
 
 
 &bull; Advanced knowledge of MS Office programs and Excel
 
 
 &bull; Preferably similar experience in sales and marketing within the IT sector
 
 
 &bull; Solution-oriented and dynamic work approach
 
 
 &bull; Strong communication and negotiation skills
 
 
 &bull; Possesses management and leadership competencies
 
 
 &bull; Team-oriented
 
 
 &bull; For male candidates, military service must be completed
 
 
 &bull; Able to travel and actively drive
 
 
 
 
 
 
 Why Work With Us?
 
 
 
 We highly value the development and growth of our employees. All development is made possible through action. Physical or mental growth cannot be achieved without effort; this effort represents both responsibility and opportunity. At ASUS, you will take on an important role in our &ldquo;In Search of Incredible&rdquo; journey and be part of this path.
 
 
 
 
 
 
 Note:
 
 When you submit your information via LinkedIn, your data will be collected, processed, and used by LinkedIn. LinkedIn may share this information with ASUS for recruitment purposes.
 
</div>

Account Specialist

Arvato

<div>
 
 
 Arvato
 
 is an innovative and international leading service provider in the field of e-commerce and supply chain management.
 
 
 
 
 
 Partners come together with industry specialists in the fields of
 
 Telecommunication, Hightech &amp; Entertainment, Automotive, Bank, Insurance, Healthcare, Consumer Products
 
 and
 
 Publisher
 
 .
 
 
 More than 17,000 employees work together to provide practical and relevant solutions and services worldwide. Using the latest digital technology, Arvato develops, operates and optimizes complex global supply chains and e-commerce platforms, as the strategic growth partner for its customers. Arvato combines the know-how of its employees with the right technology and appropriate business processes to measurably increase the productivity and performance of its partners.
 
 
 
 
 
 Arvato is a wholly owned subsidiary of Bertelsmann SE &amp; Co. KGaA.
 
 
 
 
 <ul>
 <li>
 Minimum graduated from Vocational High School Computer Technologies and similar departments,
 </li>
 <li>
 Class B driver's license,
 </li>
 <li>
 Those who have a career goal in the field of Information Technologies and want to improve themselves,
 </li>
 <li>
 Has done an internship in the field of Information Technologies,
 </li>
 <li>
 Preferably with experience in Microsoft 365 client support,
 </li>
 <li>
 Preferably with experience in JIRA, SOTI, MYQ, BEAM applications,
 </li>
 <li>
 Problem solving skills, analytical thinking, fast solution producing skills,
 </li>
 <li>
 Will be able to fulfill written Information Technology Procedures,
 </li>
 <li>
 Will be able to provide on-site and remote support for our remote locations when necessary,
 </li>
 <li>
 No travel restrictions,
 </li>
 <li>
 Reporting skills, suitable for teamwork, analytical mindset, responsible, proactive and result-oriented,
 </li>
 <li>
 Will be able to adapt to the flexible working hours required by the intense work tempo,
 </li>
 <li>
 Completed military service for male candidates,
 </li>
 <li>
 Advanced level of English,
 </li>
 <li>
 Suitable for working with shift system.
 </li>
 </ul>
 
 
 
 
 
 Job Description
 
 
 
 
 
 <ul>
 <li>
 Within the scope of Information Technologies, monitoring the requests, malfunctions and repairs related to hardware and software and all technical support services, and contacting the service providers when necessary,
 </li>
 <li>
 Tracking and reporting of system, hardware and license inventory of IT inventory with BEAM Inventory Management application,
 </li>
 <li>
 Installing, expanding and managing all computer hardware, software and peripherals in accordance with company procedures and standards and ensuring their operability (Notebook, desktop, printer, barcode printer, hand terminal, tablet, telephone, 4.5G Modem etc.)
 </li>
 <li>
 Supporting the solution of network infrastructure problems when needed, making cable terminations when necessary, ensuring its operability,
 </li>
 <li>
 Information Security intervenes with Update and Antivirus application by taking into account the mail alerts,
 </li>
 <li>
 Ensuring the control and security of IT systems and performing their updates,
 </li>
 <li>
 Managing Information Security processes and improving and monitoring the management of IT portals and systems.
 </li>
 </ul>
 
 
</div>

IT Support Specialist

Merzigo

<div>
 
 
 About Merzigo
 
 
 
 
 
 
 Merzigo is a cutting-edge video monetization company, that provides a range of innovative services to broadcasters, producers, and distributors. They focus on supporting leading entertainment brands to grow their AVOD business, finding them new audiences, and increasing revenue streams.
 
 
 
 
 
 Our company is dedicated to inclusion, diversity, and equality. By bringing together individuals with various backgrounds, experiences, and perspectives, we aim to create an innovative and dynamic work environment. Everyone must feel valued and respected, as this is a crucial component in strengthening team spirit. We strive to give all our employees equal opportunities to reach their full potential in an inclusive atmosphere.
 
 
 
 
 
 We are looking for an
 
 IT Helpdesk Specialist
 
 who will play a key role in ensuring the smooth operation of our IT infrastructure and end-user systems. The ideal candidate is a solution-oriented professional with a strong background in IT support, committed to driving operational excellence and efficiency through technology.
 
 
 
 
 
 
 Position:
 
 IT Helpdesk Specialist
 
 
 
 Location:
 
 Etiler, Istanbul
 
 
 
 Employment Type:
 
 Full-time
 
 
 
 
 
 
 
 QUALIFICATIONS:
 
 
 
 
 
 
 <ul>
 <li>
 Preferably graduated from related departments of universities (Management
 </li>
 <li>
 Information Systems, Computer Programming, etc.),
 </li>
 <li>
 At least 5 years of experience in Information Technology,
 </li>
 <li>
 Able to produce innovative and creative solutions,
 </li>
 <li>
 Possesses strong planning and organizational skills, strong analytical skills, attention to detail, and result-oriented work ethic,
 </li>
 <li>
 Capable of identifying opportunities to drive improvements and changes in operational control processes,
 </li>
 <li>
 Knowledgeable in managing Microsoft systems,
 </li>
 <li>
 Open to development and learning,
 </li>
 <li>
 Active driver&rsquo;s license and ability to drive.
 </li>
 <li>
 No travel restrictions to group company locations.
 </li>
 </ul>
 
 
 
 
 
 
 JOB DESCRIPTION:
 
 
 
 
 
 
 <ul>
 <li>
 Knowledgeable in maintenance, adjustments, and spare parts for notebooks, PCs, and printers,
 </li>
 <li>
 Experienced in computer fault diagnosis, maintenance, and repair,
 </li>
 <li>
 Experienced in providing client support to end-users working in a domain environment,
 </li>
 <li>
 Knowledgeable about Active Directory structure,
 </li>
 <li>
 Knowledgeable about cybersecurity concepts, methodologies, standards, policies, and procedures,
 </li>
 <li>
 Proficient in Windows Office programs and experienced in installing and updating antivirus programs,
 </li>
 <li>
 Experienced in setting up and troubleshooting mobile devices,
 </li>
 <li>
 Preferably experienced in desktop and server operating systems,
 </li>
 <li>
 Meticulous and experienced in IT inventory management,
 </li>
 <li>
 Knowledgeable about ITSM (Help Desk) programs,
 </li>
 <li>
 Able to intervene in problems remotely and on-site when necessary outside working hours,
 </li>
 <li>
 Completed military service (for male candidates).
 </li>
 <li>
 Fluency in English, both written and spoken, is a plus
 </li>
 </ul>
 
 
 
 
 
 
 We welcome candidates who share this mission to join us.
 
 
 
</div>

IT Helpdesk Specialist

Takeda Pharmaceuticals

<div>By clicking the &ldquo;Apply&rdquo; button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda&rsquo;s Privacy Notice and Terms of Use. I further attest that all information I submit in my employment application is true to the best of my knowledge.<h2 class="jobSectionHeader">
Job Description</h2>
OBJECTIVES/PURPOSE<ul><li>
Supports solutions engineers on one or more software applications.</li><li>
Participates and executes technical standard analysis, implementation and evaluation of small-scale solution projects within technical area of expertise on the following areas:</li><li>
End User Support</li><li>
Hardware troubleshooting and repair</li><li>
Operating systems and software</li><li>
Tools and processes</li></ul> 
ACCOUNTABILITIES:<ul><li>
Investigates issues, analyzes solutions and implements technical changes on small projects.</li><li>
Analyses requirements, and maintains, tests, debugs and integrates application components.</li><li>
Supports on making decisions on guidelines and policies, and may look to others to help in the support of making decisions.</li><li>
Performs technical analysis and design, modifies and/or configures software and hardware solutions according to Takeda standards, typically executed in a defined project.</li><li>
Provides application software development services or related technical support in solutions maintenance or in a defined project.</li><li>
Supports the delivery of business solutions deployment to production, handle IMACD-processes of End User Equipment and IT Asset Management.</li><li>
Serve as local hands on support for the managed IT infrastructure and the End User Equipment.</li><li>
Support on meeting rooms and meeting events</li><li>
Ensures that system improvements are successfully implemented.</li><li>
Develops and maintains support documentation according to Takeda Quality Management System (QMS), Software Development Life Cycle (SDLC) and IT Project Life Cycle (ITPLC) standards, policies and procedures.</li><li>
Works under moderate guidance and direction.</li><li>
Understands key IT and Business objectives / goals and uses this knowledge within its own working field.</li></ul>
RELATED TO THIS ROLE
<ul><li>Provide regular updates on planned Initiatives and reports on Technology Operations and projects.</li><li>
Ensure data accuracy on managed services</li></ul>
DIMENSIONS AND ASPECTS
Technical/Functional (Line) Expertise<ul><li>
Operational knowledge of IT infrastructure and operations including desktop, server, operating systems, LAN/WAN, print, collaboration, and unified communication services.</li></ul>
Leadership<ul><li>
Oversee day-to-day operations and performance</li><li>
Objective performance self-evaluation</li><li>
Develop self and colleagues by available trainings and knowledge sharing.</li><li>
Support training needs identified with the business.</li><li>
Provide Voice of the Customer feedback and continuous improvement opportunities.</li></ul>
EDUCATION, BEHAVORIAL COMPETENCIES AND SKILLS:
Required:<ul><li>
Associate degree or equivalent.</li><li>
1 to 3 years of relevant experience.</li><li>
Good oral and written communications skills, with analytical and problem-solving skills.</li><li>
Ability to write and speak in the English and local language.</li><li>
Efficient time management and coordination of tasks, working in a global IT environment.</li><li>
Ability to gain working knowledge of IT solutions and grows expertise in the subject matter area.</li><li>
Professional vocational training in Computer Science.</li><li>
Work continuously to enhance own skills and take proactive ownership</li><li>
Excellent customer management skills</li></ul>
Preferred:<ul><li>
Bachelor Degree/Masters</li><li>
Working knowledge of ITIL</li><li>
Pharmaceutical industry and/or drug development business experience is a plus.</li></ul><h2 class="jobSectionHeader">
Locations</h2>
Istanbul, Turkey<h2 class="jobSectionHeader">
Worker Type</h2>
Employee<h2 class="jobSectionHeader">
Worker Sub-Type</h2>
Regular<h2 class="jobSectionHeader">
Time Type</h2>
Full time</div>

Technology Support Technician

Kosmos Group

<div>
 
 
 Senior Transmission Line Engineer
 
 
 
 
 
 
 
 Kosmos Group, Istanbul, Turkiye, (On Site)
 
 
 
 
 
 
 Kosmos Group is a leading multi-disciplinary engineering consulting firm with a primary specialization in power generation, transmission, and distribution. Kosmos Group strives to provide engineering services to public and private utility companies, consultants, and contractors taking part in the design and construction of power generation facilities, transmission lines, and substations, across the United States and Canada. We offer solutions from feasibility studies, full engineering design services to close out and preparation of as-built recordings.
 
 
 Our Transmission Engineering team is looking for a Transmission Line Engineer to support our growing Transmission &amp; Distribution practice in Istanbul-Turkiye. This is an on-site position, working 5 days per week in the office. The successful candidate will be involved in all facets of transmission line routing and design.
 
 
 
 
 
 
 Job Description
 
 
 
 
 
 
 The primary duties include:
 
 <ul>
 <li>
 Routing and design of transmission lines utilizing Power Line Systems software
 </li>
 <li>
 Sag tension calculation for transmission tower loading. Structure design and analysis and preparing loading trees
 </li>
 <li>
 Developing design criteria and specifications for the transmission line design and procurement of materials
 </li>
 <li>
 Project cost estimating and quality control reviews
 </li>
 <li>
 Should be familiar with industry codes and standards and have experience as the technical lead on projects
 </li>
 <li>
 Assist Engineer of Record in preparing construction documents including plan and profile drawings, structure loading trees, and foundation and assembly drawings
 </li>
 <li>
 Assist Engineer of Record with complex projects and be the Engineer of Record for smaller projects
 </li>
 <li>
 Assist the Engineer of Record in preparing specifications and project design criteria
 </li>
 <li>
 Provide construction support for high voltage transmission line project
 </li>
 <li>
 Looking for a seller-doer with the ability to develop client relationships
 </li>
 <li>
 Provide technical leadership, guidance, and instruction to less experienced staff members
 </li>
 <li>
 Provide field support during construction
 </li>
 <li>
 Additional duties as assigned
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 
 
 
 
 Required
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Engineering from an ABET-accredited college
 </li>
 <li>
 California Professional Engineer license
 </li>
 <li>
 Minimum 7 years of transmission line design
 </li>
 <li>
 Must have PLS-CADD expertise and PLS-Pole
 </li>
 <li>
 Strong analytical and problem-solving skills
 </li>
 <li>
 Travel may be required up to 10% of the time
 </li>
 </ul>
 
 Preferred
 
 <ul>
 <li>
 Field transmission construction experience
 </li>
 <li>
 PLS-Tower experience preferred
 </li>
 <li>
 Underground line design experience is a plus
 </li>
 <li>
 Distribution design is a plus
 </li>
 </ul>
 
 
 
 
 
 Additional Information:
 
 
 
 
 
 
 We are always looking for exceptional people to bring new ideas, fresh thinking, and the motivation to help shape our growing company. It's an exciting time to be a part of our team as we invest in our team and prepare to meet the challenges of tomorrow. Our values guide our work. Want to join us? We are safe. We are one team. We act with integrity. We respect our staff and clients. We are forward-thinking. Kosmos Group is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, colour, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.
 
</div>

Senior Transmission Line Engineer

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