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desktop engineer

desktop support engineer

D247

<p><b>Position:</b> Desktop Support Engineer<br/><b>Experience:</b> 3+ Years<br/><b>Location:</b> Riyadh, Saudi Arabia<br/><b>Start Date:</b> December 1, 2025<br/><b>Employment Type:</b> Full-time, On-site</p><p><b>Job Summary:</b></p><p>We are looking for an experienced <b>Desktop Support Engineer</b> to join our IT team in Riyadh. The ideal candidate will have hands-on experience in providing technical assistance, troubleshooting hardware/software issues, and maintaining end-user systems to ensure smooth business operations.</p><p><b>Key Responsibilities:</b></p><ul><li>Provide first and second-level support for desktops, laptops, and peripherals (printers, scanners, etc.).</li><li>Install, configure, and maintain operating systems (Windows/macOS) and standard business applications.</li><li>Troubleshoot network connectivity issues, VPN access, and user account problems.</li><li>Support users with Microsoft 365, email configurations, and remote desktop access.</li><li>Perform regular system updates, antivirus checks, and data backups.</li><li>Manage IT assets and maintain accurate inventory records.</li><li>Collaborate with IT teams to implement policies and ensure data security compliance.</li><li>Respond promptly to IT support requests, ensuring minimal downtime.</li></ul><p><b>Requirements:</b></p><ul><li>Bachelor&rsquo;s degree in Computer Science, Information Technology, or related field.</li><li>Minimum of <b>3 years&rsquo; experience</b> in desktop or technical support roles.</li><li>Strong knowledge of <b>Windows OS, Active Directory, Microsoft 365, and basic networking</b>.</li><li>Familiarity with <b>ITIL processes</b> and ticketing systems is a plus.</li><li>Excellent communication and problem-solving skills.</li><li>Ability to work independently and manage multiple priorities efficiently.</li></ul><p><b>Preferred Skills:</b></p><ul><li>Experience with endpoint security tools and remote management software.</li><li>Understanding of basic server and network configurations.</li><li>Certifications such as <b>CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate</b>, or equivalent are an advantage.</li></ul><p><b>Start Date:</b> December 1, 2025<b>Location:</b> Riyadh, Saudi Arabia</p><p>Job Type: Full-time</p><p>Pay: &#65020;6,000.00 per month</p>

Desktop Support Engineer

Microland

<div><div><div><div><div><p><b>Job Description</b></p>:</div><div><p><b>
Education Qualification :
</b><br>
Any Graduate<br>
<br>
<b>Skills :</b><br>
Primary -&gt; Technology | Hardware and Networking | Installation, configuration, maintainance and repair | 1 - Aware<br>
Primary -&gt; Technology | Windows Operating System | Installation, configuration and management | 1 - Aware<br>
Secondary -&gt; Technology | Audio, Video support | Installation and configuration | 1 - Aware<br>
Tertiary -&gt; Technology | End Point Security | Antivirus management, data encryption, DLP, desktop firewall, VPN, AD policies | 3 - Experienced<br>
Tertiary -&gt; Behavioral | Aptitude | Communication | 2 - Knowledgeable<br>
<br>
<b>Certification :</b><br>
Technology | Microsoft 365 Certified | Modern Desktop Administrator Associate<br>
<br>
1) Field Services Support Engineers&rsquo; primary responsibility is to provide support to an organization&rsquo;s IT systems to help them meet their business goals, this is done by ensuring that all computers and networks operate efficiently with high uptime.<br>
2) As a desktop engineer, you may need to assemble and install client desktop computers and assist the end-user in securing their hardware.<br>
3) This role also involves hands &amp; feet support for various IT support teams to perform activities related to periodic maintenance to handling individual systems hardware, software, and network queries<br>
4) To support daily technical support activities for computers &amp; all other end point devices. Update the support ticket with the progress, to set up and test desktop computer peripherals.<br>
5) To perform the system changes adhered to organizational policies.<br>
6) Conduct remote desktop troubleshooting to end user issues. Maintain technical documentation in association with other functional departments<br>
7) Technical Skills<br>
a. Windows Operating System:<br>
b. Ability to Install and troubleshoot different versions of Windows OS independently. E.g. Windows XP. Windows 7, Windows 10 and Windows 11<br>
c. Understanding of desktop applications and how do they work, installation &amp; uninstallation.<br>
d. Understanding of domain setup &amp; ability to add / remove computers to domain. update Group policies. carry out Disk management, Disk Encryption, Wireless configuration. check utilization and availability, ability to perform start up and shut down services by following SOP. deploy gold images on multiple desktops using SOP, Ability to install and configure client applications independently<br>
<br>
8) In addition to above, support and perform below activities.<br>
a. Exchange and Mobility Clients<br>
b. Printer management<br>
c. Backup and Recovery<br>
d. Audio, Video support<br>
e. End Point Security/Patch Management<br>
f. Hardware and Networking</p></div></div></div></div><div><div><div><div><p><b>
Location</b></p>:</div><div><p>
Saudi Arabia - Riyadh</p></div></div></div></div><div><div><div><div><p><b>
Created On</b></p>:</div><div><p>
04-Nov-2025</p></div></div></div></div></div><div></div>

Engineer - Field Services

Career Maker

<p><b>Key Responsibilities:</b></p><p>&middot; Provide technical support for desktops, laptops, printers, and other end-user devices.</p><p>&middot; Install, configure, and troubleshoot operating systems (Windows, macOS, Linux) and standard applications.</p><p>&middot; Respond to IT support requests via phone, email, or ticketing system within defined SLAs.</p><p>&middot; Diagnose and resolve hardware, software, and network connectivity issues.</p><p>&middot; Perform system upgrades, patches, and regular maintenance.</p><p>&middot; Support user account management (Active Directory, email, access rights).</p><p>&middot; Ensure endpoint security through antivirus, updates, and compliance policies.</p><p>&middot; Document technical issues, resolutions, and create knowledge base articles.</p><p>&middot; Coordinate with IT infrastructure/network teams for escalated issues.</p><p>&middot; Assist with onboarding and setting up IT equipment for new employees.</p><p>&middot; Maintain inventory of IT hardware and software licenses.</p><p>Job Type: Full-time</p><p>Experience:</p><ul><li>technical support for desktops, laptops, printers, etc: 5 years (Preferred)</li><li>Install, configure, and troubleshoot operating systems : 1 year (Preferred)</li></ul>

Desktop engineer

Stefanini

<p>The Level 2 Team is considered the face of IT and for our clients the window to the wider technology groups. Its responsibilities lie predominately in resolving BAU tickets created by the Level 1 Team and reacting to escalations. Individual team members will attend a clients' desk to provide best-in-class technology support or use remote tools to assist clients in remote offices or who are working from home. Excellent communication and customer service skills are essential along with strong technical troubleshooting abilities.</p><p><b>Job Description:</b></p><ul><li>Provide swift and professional deskside IT support;</li><li>Perform on-site analysis, diagnosis, and resolution of desktop problems for clients, recommend and implement corrective solutions;</li><li>Install, configure, test, maintain, monitor, and troubleshoot client workstations, mobile devices and related hardware or software in order to deliver required deskside service levels;</li><li>Utilize the ticket management system to record, update and resolve tickets from the Helpdesk;</li><li>Collaborate with other support groups across global locations to help troubleshoot client issues;</li><li>Utilize tools for building, monitoring and troubleshooting client devices;</li><li>Participate in Disaster recovery testing exercises;</li><li>Upholding procedures for logging, reporting, and statistically monitoring desktop operations;</li><li>Write technical support and client documentation in form of Knowledgebase articles</li><li>Meet or exceed expected customer service levels;</li><li>Other duties as assigned by the Level 2 Support Manager.</li></ul><p><b>Requirements:</b></p><ul><li>Minimum 5 years of relevant experience in a Desktop Support/IT Helpdesk role;</li><li>Experience configuring, installing, troubleshooting and repairing printers, PC and laptops;</li><li>Hands on experience with Win 7, Win 10, Win 11 and MAC OS support;</li><li>Windows 11 Migration;</li><li>Hardware / Software Troubleshooting;</li><li>Experience with VPN, Soft Phones, Remote Desktop, VDI;</li><li>Asset Tracking / Inventory Management;</li><li>Phone and Tablet support (Windows, iPhone, iOS, Android);</li><li>Experience with Ticketing System (ServiceNow);</li><li>Strong Communications Skills;</li><li>Excellent proven track record supporting clients in a financial environment;</li><li>Excellent proven customer service based approach;</li><li>Good written and verbal communication skills;</li><li>Good time management skills;</li><li>Strong organizational and analytical skills;</li><li>Ability to multi-task and work under pressure;</li><li>Ability to work autonomously and within team;</li><li>Dress Code: Business casual;</li><li>Strong English language and Arabic skills;</li><li>Availability for 5 days per week on site.</li></ul><p>Job Types: Full-time, Contract<br/>Contract length: 12 months</p><p>Language:</p><ul><li>English (Required)</li><li>Arabic (Required)</li></ul>

Deskside Technician

Abacus Technology

<div>Overview:
<div>
Abacus Technology is seeking a Service Desk/Desktop Lead to oversee a team of help desk and desktop support technicians providing enterprise level support for the US Military Training Mission (USMTM). This is a full-time position located in Saudi Arabia.</div>
Responsibilities:
<ul><li>Oversee the help desk and coordinate with desktop support lead/technicians to ensure that end users are receiving the appropriate assistance.</li><li>
Manage the processing of incoming calls to the help desk, via telephone and e-mail, to ensure courteous, timely, and effective resolution of end user issues.</li><li>
Manage all procedures related to the identification, prioritization, and resolution of end-user help requests, including the monitoring, tracking, and coordination of all support functions.</li><li>
Serve as the first escalation point of contact for difficult or unknown issues and customer complaints.</li><li>
Enforce pre-established help desk service levels agreements (SLA) to ensure that incident resolution expectations and timeframes are met.</li><li>
Provide various KPI (key performance indicators) to upper management.</li><li>
Analyze performance of help desk activities to identify areas and processes that can be improved to better customer satisfaction (e.g., reduced resolution times).</li><li>
Monitor fixes to ensure problems have been adequately resolved.</li><li>
Identify, recommend, develop, and maintain a knowledge base (KB) library, <i>How to</i>&hellip; sheets, user guides, FAQ lists, and training programs to increase the computer literacy and self-sufficiency of both technicians and end-users.</li><li>
Conduct research on emerging products, services, protocols, and standards in support of the help desk.
</li><li>Create, track, and update SharePoint change records for network change requests (CRs) and facilitate the collaboration efforts between multiple IT and J-doc departments and personnel.</li><li>
Provide written and verbal status updates to upper management on all local network change requests.</li><li>
Perform scheduled department feedback sessions and periodic reviews with upper management.</li><li>
Oversee the development, implementation, and administration of help desk staff training procedures and policies.</li><li>
Oversee personnel schedule and on-call duties to ensure proper manning levels for mission completion.</li><li>
Provide counseling and, when appropriate, document and apply disciplinary actions to supervised personnel.</li></ul>
Qualifications:
<div>
3-5 years of experience in a technical support role. Bachelor&rsquo;s degree and work-related certifications such as ITIL or Help Desk Institute (HDI) are preferred, but can be substituted with, at least, 4-5 years&rsquo; experience in a help desk lead or management role. Must be CompTIA Security+ CE certified. Related certifications such as A+, Network+, MCSA, and/or MCITP are a plus. Extensive experience with desktop and server hardware (Dell/HP) and MS Windows operating systems (OS). Experience with application support for MS Office, COTS, and proprietary applications. Familiarity with various diagnostic utilities is a plus. Must have demonstrated progressive experience in the management of a technical support team. Proven track record of developing and providing Service Level Agreements and Help Desk deliverables. Must have solid relationship management and performance management skills. Able to motivate and direct staff members and subordinates. Exceptional written and oral communication skills. Solid customer service skills, including good communication and the ability to demonstrate professionalism on a consistent basis. Able to effectively prioritize and execute tasks in a high-pressure environment. Must be able to track and analyze trends in help desk tickets to quickly identify potential problems, so as to set into motion the Problem Management processes. Must have a valid US driver&rsquo;s license and be willing to live and work overseas. Must be a US citizen and hold a current and active DoD Secret Clearance.</div><p></p><div><b><i><br>
Applicants selected will be subject to a U.S. government security investigation and must meet eligibility requirements for access to classified information.</i></b></div><div></div><div><b><br>
EOE/M/F/Vet/Disabled</b></div></div>

Service Desk/Desktop Lead

Cloud Spaces

<div>
 <p>
  <strong>
   Cloud Spaces
  </strong>
  is a premium workspace provider delivering modern, flexible, and inspiring environments where businesses can grow, collaborate, and thrive. Our IT infrastructure is key to ensuring seamless operations and an exceptional experience for our clients.
 </p>
 <p>
  <br/>
 </p>
 <p>
  As an
  <strong>
   IT Officer
  </strong>
  , you will be responsible for maintaining, troubleshooting, and optimizing all IT systems across Cloud Spaces. You will provide technical support to staff and clients, ensure network security, manage software and hardware upgrades, and oversee data backup and recovery systems. This role is critical in keeping our operations running smoothly and efficiently.
 </p>
 <p>
  <strong>
   Key Responsibilities
  </strong>
 </p>
 <p>
  <strong>
   IT Systems &amp; Maintenance
  </strong>
 </p>
 <ul>
  <li>
   Maintain and optimize computer systems, including servers, personal computers, printers, and security software.
  </li>
  <li>
   Troubleshoot hardware, software, and network issues.
  </li>
  <li>
   Implement and manage backup processes, ensuring reliable data storage and retrieval.
  </li>
  <li>
   Monitor systems to assess the need for upgrades or replacements.
  </li>
 </ul>
 <p>
  <strong>
   Network &amp; Security Management
  </strong>
 </p>
 <ul>
  <li>
   Install, configure, and maintain networks, servers, and software applications.
  </li>
  <li>
   Assess and manage security programs, including antivirus, spyware protection, and password policies.
  </li>
  <li>
   Ensure the secure performance of all IT systems and compliance with organizational IT standards.
  </li>
 </ul>
 <p>
  <strong>
   Technical Support &amp; User Assistance
  </strong>
 </p>
 <ul>
  <li>
   Provide desktop support to staff and clients, in person, over the phone, or via remote desktop.
  </li>
  <li>
   Install and configure operating systems, applications, and new hardware.
  </li>
  <li>
   Set up user accounts, manage profiles, and handle password-related issues.
  </li>
  <li>
   Assist with roll-out and testing of new applications and technologies.
  </li>
  <li>
   Prioritize and manage multiple open IT cases and respond within agreed timeframes.
  </li>
 </ul>
 <p>
  <strong>
   Additional Responsibilities
  </strong>
 </p>
 <ul>
  <li>
   Conduct electrical safety checks on computer equipment.
  </li>
  <li>
   Maintain technical documentation and follow standard operating procedures.
  </li>
  <li>
   Liaise with external vendors for hardware maintenance, software support, and managed hosting.
  </li>
  <li>
   Rapidly establish good working relationships with clients, staff, and software developers.
  </li>
 </ul>
 <p>
  <strong>
   Qualifications &amp; Experience
  </strong>
 </p>
 <ul>
  <li>
   Bachelor&rsquo;s degree in
   <strong>
    Computer Science, IT, or a related field
   </strong>
   .
  </li>
  <li>
   Minimum
   <strong>
    4 years of experience
   </strong>
   in a similar IT support or technical role.
  </li>
  <li>
   Experience in IT helpdesk support preferred.
  </li>
 </ul>
 <p>
  <strong>
   Key Skills
  </strong>
 </p>
 <ul>
  <li>
   Troubleshooting and problem-solving skills.
  </li>
  <li>
   Knowledge of operating systems, networking, and connectivity.
  </li>
  <li>
   Familiarity with IT service management and ticketing systems.
  </li>
  <li>
   Time management and ability to multitask.
  </li>
  <li>
   Strong customer service orientation.
  </li>
  <li>
   Ability to test, evaluate, and implement new technology.
  </li>
 </ul>
 <p>
  <strong>
   Join Cloud Spaces
  </strong>
  and play a key role in maintaining a seamless, secure, and efficient IT environment that enables our teams and clients to thrive.
 </p>
</div>


IT Officer

TAM Development Co.

<div><p>TAM is a Saudi publicly listed company, specialized in digital solutions and advisory services for public and private sector clients, leading sustainable public transformation from strategy to execution. For over a decade, TAM has been the partner of choice for 50+ government entities. Our agility, expertise, and holistic approach have helped smoothen the processes and paths of Saudi public impact initiatives operating under the Vision 2030 umbrella.</p><p><br>
We are currently looking for Associates to join our Advisory team, who are going to be responsible for supporting team leadership by collecting and conducting analysis, creating recommendations, delivering impactful and clear client presentations.</p><p></p><p><b><br>
Key responsibilities and objectives:</b></p><ul>
<li>Manage the analytical execution and development of client deliverables</li>
<li>Construct financial models and create presentations</li>
<li>Contribute to the team&rsquo;s problem solving and client management</li>
<li>Generate creative ideas and turn them into client ready recommendations</li>
<li>Assist with or owning communications and interactions with clients</li>
<li>Manage analyst team members including research efforts</li>
<li>Participate in and drive firm initiatives</li>
</ul><p><b>Requirements</b></p><ul>
<li>+3 years of experience in consultancy, preferably in management consultancy with track record of working with client team</li>
<li>Experience fostering client relationships for effective project management with attention to details</li>
<li>Excellent verbal, written, presentation and interpersonal skills that allow to thrive in a team environment</li>
<li>Ability to oversee and manage Junior team members</li>
<li>Ability to work independently in absence of daily supervision, exercising sound judgment and initiative</li>
<li>Ability to work in a multitasked, fast-paced and changing environment</li>
<li>Proficiency with core analytical tools and approaches</li>
<li>Knowledge of desktop computing tools such as Excel and PowerPoint</li>
<li>Ability to work based on National ID or transferable Iqama</li>
</ul><p><b>Competencies</b></p>
<ul><li>You enjoy working in a fast-paced and sometimes demanding environment</li>
<li>You can self-motivate and work autonomously while appreciating guided coaching and collaborative teaming</li>
<li>Confident and effective communicator</li>
<li>A skillful listener and strong at facilitating discussion</li>
<li>Strong networker and sharing of ideas and knowledge</li>
<li>Ability to think strategically in terms of culture and behavior, business processes and technology and tools</li>
<li>People oriented and value driven</li></ul></div><p></p>

Associate, Advisory

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