desktop support technician

Smart Data Information Technology LLC

We are seeking a proficient 1st Line Help Desk Technician to provide swift and effective technical assistance for computer systems. The ideal candidate will respond to technical queries and provide expert advice to resolve them. An excellent Help Desk Technician must possess strong technical knowledge and the ability to communicate effectively, ensuring they understand the problem and can clearly explain the solution. Patience and the ability to handle challenging customer interactions are essential.Required Skills:Windows 10 Installation and Troubleshooting: Proficient in installing, configuring, and troubleshooting Windows 10 operating systems.Office 365 Knowledge: Familiar with the core functionalities and troubleshooting common issues in Office 365 applications.MS Teams Experience: Skilled in setting up, managing, and troubleshooting Microsoft Teams.OneDrive and SharePoint Knowledge: Knowledgeable in configuring, managing, and resolving issues with OneDrive and SharePoint.Network Printer Installations and Troubleshooting: Experienced in installing and troubleshooting network printers.Basic Networking Experience: Understanding of basic networking concepts and the ability to diagnose and resolve network issues.Hardware Problems Troubleshooting: Competent in identifying and resolving hardware-related issues in desktops, laptops, and peripherals.Active Directory Management: Skilled in managing user accounts, groups, and permissions within Active Directory.Ticket Management Systems: Proficient in using ticketing systems to manage and track support requests and ensure timely resolution.Remote Desktop Support: Experienced in providing remote desktop support to diagnose and fix issues from a distance.Basic Security Practices: Understanding of basic IT security principles and practices to ensure systems and data are protected.Customer Service Excellence: Strong communication and interpersonal skills to provide exceptional customer service and support.Job Type: Full-timePay: AED3,500.00 - AED4,000.00 per monthApplication Question(s):<ul><li>have experience in supporting Office 365 and Sharepoint?</li><li>UAE Driving License?</li></ul>Language:<ul><li>English (Required)</li></ul>

IT Support Engineer

Team Computers

Job Summary: We are looking for a skilled End User Support Engineer to provide technical support to users across the organization. The role includes installation, configuration, and troubleshooting of hardware, software, and network-related issues while ensuring minimal disruption to business operations.. Key Responsibilities: Provide on-site and remote support for desktops, laptops, printers, and peripherals. Troubleshoot operating system and application-related issues (Windows, MS Office, email, etc.). Install, configure, and upgrade end-user hardware and software as per IT policies. Manage user accounts, access rights, and group policies in Active Directory. Support connectivity issues including LAN, Wi-Fi, VPN, and IP telephony. Coordinate with vendors for hardware repairs or replacements. Log incidents and service requests accurately in the ITSM tool and follow through to resolution. Assist with onboarding/offboarding activities (device setup, profile configurations). Participate in IT asset inventory, audits, and compliance reporting. Maintain documentation, FAQs, and user guides for common issues. Required Skills and Experience: 1.5+ years of experience in IT end-user support or desktop support. Strong knowledge of Windows 10/11, Microsoft Office Suite, and basic networking. Experience with Active Directory, Outlook/Exchange, and remote support tools. Familiarity with ITSM/ticketing systems (e.g., ServiceNow, ManageEngine). Understanding of IT security, endpoint protection, and patching.

Field/Desktop Support Engineer

Axiom Technologies

Overview Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises.We are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite / on-call assistance to end-users within the organization's desktop computing environment in a timely and accurate fashion to ensure optimal service delivery. IT Skills and Experience <ul> <li>Researching and designing data center equipment and facilities, and ensuring that designs and installations meet requirements</li> <li>Keeping accurate records of all activities and ensuring that documentation is up-to-date</li> <li>Troubleshooting technical issues and responding promptly to emergencies</li> <li>Managing the power sources, heating, and cooling controls inside the facility</li> <li>Performing cable management, including securing, color coding, and documenting the wiring</li> <li>Define data center system-level architecture</li> <li>Develop operations and maintenance procedures</li> <li>Collaborate with cross-functional teams</li> <li>Provide regular updates to stakeholders</li> <li>Set up and configure servers to meet operational needs</li> <li>Conduct regular inspections to ensure systems are functioning correctly. Identify and mitigate potential risks</li> <li>Handle hardware upgrades to maintain system efficiency</li> <li>Participate in audits and provide solutions for identified concerns. Ensure compliance with industry standards and regulations</li> <li>Manage the environment monitoring system, respond to alerts promptly and take necessary actions</li> <li>Manage backup tapes and ensure data integrity and security</li> <li>Provide comprehensive reports as per the data centre's standard procedure</li> <li>Implement and maintain robust security measures to protect data and infrastructure, monitor for any security breaches and respond accordingly</li> <li>Vendor Management</li></ul> Personal Attributes <ul> <li>Excellent End-user computing skills</li> <li>Good knowledge of Infrastructure support</li> <li>Strong analytical and problem-solving capabilities</li> <li>Well-organized and extremely detail-oriented</li> <li>Strong customer service ethic and excellent communication skills, both oral and written</li> <li>Passionate about delivering quality no matter what you are doing</li> <li>Can work both independently and in a collaborative team-oriented environment</li> <li>A self-starter, motivated to push the limits and think outside of the box</li> <li>Fondness for solutions that are simple, elegant, and effective</li> <li>Ability to work with and maintain confidential information</li> <li>Language Proficiency: German, English</li></ul> In-depth knowledge of <ul> <li>Windows OS (e.g. XP, Vista, Windows 7, 10)</li> <li>Microsoft Office applications</li> <li>PC Laptop hardware</li> <li>PC Laptop peripherals, including printers</li> <li>Mobile devices</li></ul> Basic knowledge of <ul> <li>Active Directory</li> <li>Exchange</li> <li>Apple OS</li> <li>SCCM</li></ul> IT Qualifications At least two of the following :<ul> <li>PCLaptop OEM Maintenance Certification</li> <li>CompTIA A+ Certification</li> <li>Microsoft Certified IT Professional (MCITP) certification in the desktop area</li> <li>Microsoft Office Specialist (MOS) Certification</li></ul> Experience in a similar role <ul> <li>5+ years of relevant experience.</li></ul> What next? If you are looking for that next challenge in your career and wish to apply for this role, please forward your resume to @

Data Center Consultant

ALFANAR ELECTRICAL SYSTEMS LLC

Job Description:We are seeking a motivated and skilled IT Technical Assistant to join our team. The ideal candidate will have experience in Microsoft client operating systems &amp; network troubleshooting. This role involves providing technical support to our staff and ensuring the smooth operation of our IT systems.Responsibilities:<ul><li>Provide technical support for Microsoft's latest client operating systems</li><li>Troubleshoot and resolve network issues, including connectivity problems and configuration errors.</li><li>Diagnose and repair printer issues, including hardware malfunctions and software conflicts.</li><li>Assist in the installation, configuration, and maintenance of hardware and software.</li><li>Respond to user requests for technical assistance via email, phone, and in person.</li><li>Maintain accurate records of repairs, maintenance, and support requests.</li><li>Conduct routine checks and monitor system performance.</li><li>Provide training and guidance to users on the use of IT systems and software.</li><li>Manage IT stock, including inventory tracking and procurement.</li><li>Ensure IT security best practices are followed.</li><li>Utilize IT ticketing systems to track and resolve issues, ensuring all tickets are completed within the approved Service Level Agreement (SLA) timeframes.</li><li>Stay up-to-date with the latest technology trends and developments.</li></ul>Requirements:<ul><li>Proven experience in technical support, specifically with Microsoft client operating systems.</li><li>Strong knowledge of network troubleshooting and printer maintenance.</li><li>Familiarity with IT ticketing systems and the ability to resolve tickets within SLA timeframes.</li><li>Knowledge of IT stock management.</li><li>Understanding of IT security best practices.</li><li>Excellent problem-solving skills and attention to detail.</li><li>Good communication and interpersonal skills.</li><li>Ability to work independently and as part of a team.</li><li>Relevant Qualification: Diploma in IT or Engineering</li><li>Relevant Certifications: Microsoft Certified: Modern Desktop Administrator Associate, CCNA. CompTIA A+.</li></ul>Preferred Qualifications:<ul><li>Experience with remote support tools and ticketing systems.</li><li>Familiarity with IT security best practices.</li><li>Basic knowledge of server administration.</li></ul>Job Type: Full-timePay: From AED4,500.00 per monthEducation:<ul><li>Diploma (Required)</li></ul>Experience:<ul><li>on the same field: 4 years (Required)</li></ul>

Technical Support Assistant

The Emirates Group

Job Purpose: 
Maintenance & support of end users facing IT infrastructure to provide high uptime of the IT infrastructure. The end users facing IT infrastructure includes Desktops, Printers, Local Area Network, emails and all MS Office software. The field support analysts play a critical role by supporting all end users to ensure continuous and smooth functioning of all these equipments and related software. These IT resources also provide maintenance and support to our PABX systems. These professionals are currently providing support to over 500 desktops, 250 printers and large number of users, using our PABX.
 
The Field support analysts ensure that all users are able to effectively use the IT systems to carry out their business.
 
Key Results Area: 
1.Installing and configuring Windows 2000/XP/2003 desktops, MS Office Applications and other software packages.
 
2.Installs, configures, fine tune and maintains computers, networks, file and print servers, and other devices, adds or upgrades disk drives, Memory, CD ROM units, printers, and related equipment.
 
3.Configure users, emails, Internet, network devices, print servers, shared resources etc.
 
4.Troubleshoot and repair network connectivity, services, software, cabling and performance problems.
 
5.Troubleshoot and repair Time Keeping System software, hardware and connectivity problems
 
6.Provide basic instruction / guidance to staff in proper operations of installed systems to maximize the efficient and effective use of those systems.
 
7.Act both proactively and reactively to define and resolve hardware problems and recognize and implement opportunities for improved hardware services.
 
8.Assure the timely diagnosis and arranging for the repair of all company owned hardware equipment.
 
9.Troubleshoot and assist in the maintenance of PABX system.
 
10.Troubleshoot and assist in the installation and configuration of Cisco switches, routers, firewalls and other network devices.
 
11 Assist with the installation of new and/or upgraded hardware equipment and software.
 
Education Qualification: 
a) Bachelor*s degree in engineering / technology or equivalent qualification in Computer Science. Certification from Microsoft or Cisco. (must have)
 
b) Exposure to PLCs (preferred)
 
Work Experience: 
a) Years of Experience: Minimum 4 years of experience
 
b) Area of Experience: Maintaining network infrastructure, desktops, printers, MS Office products, Windows operating systems, Networking protocols, PABX and all other areas of Field support in a Microsoft / CISCO environment.
 
Skills: 
1.Should have excellent communication skills.
 
2.Strong interpersonal and problem-solving skills.
 
3.The ability to work effectively with staff across levels in a diverse environment.

FIELD SUPPORT ANALYST - STM

Amazon

<div>
 
 Description
 
 
 
 Amazon Operations sits at the heart of the Amazon customer experience. We look after everything from the moment a customer clicks buy, to the moment their item is delivered &ndash; from desktop to doorstep.
 
 
 Across Europe we have more than 50 Fulfillment Centers, hundreds of Delivery Stations, thousands of machines, and tens of thousands of employees, all working together in harmony to make sure the right item gets delivered to the right person, in the right place, at the right time.
 
 
 Join us in the Amazon Reliability Maintenance Engineering team. We maintain and optimize technologies in the Global Amazon Warehouse &amp; Delivery Network.
 
 
 We are looking for motivated, customer-focused people who want to join our team as a Reliability Maintenance Engineering Technician. The focus of the Reliability Maintenance Engineering Technician role is to ensure safety regulations and policies are adhered to, to ensure preventative maintenance is conducted on time to a high standard and to provide high levels of equipment availability through continuous improvement.
 
 
 Shift Pattern: This role includes working in non-traditional shift pattern, which may include nights and weekends
 
 
 Key job responsibilities
 
 
 <ul>
 <li>
 Put health &amp; safety best practices first in all work carried out ensuring compliance with all health &amp; safety standards and regulations.
 </li>
 <li>
 Carry out planned preventative maintenance on the full range of equipment within the site.
 </li>
 <li>
 React quickly to breakdowns, communicate clearly with affected parties and work efficiently to fix the issue.
 </li>
 <li>
 Support continuous improvement by learning from breakdowns and sending feedback and suggestions for improvements through the line manager.
 </li>
 <li>
 Provide high levels of equipment availability to our internal customers.
 </li>
 <li>
 Support and learn from Senior Reliability Engineering Technicians.
 </li>
 <li>
 Management of contractors.
 
 
 </li>
 </ul>
 
 Basic Qualifications
 
 
 
 <ul>
 <li>
 Multi skilled in either electrical or mechanical disciplines.
 </li>
 <li>
 Experience of planned preventative maintenance systems.
 </li>
 <li>
 Experience fault finding within MHE (Material Handling Equipment)/Automation systems.
 </li>
 <li>
 Experience in interpreting either mechanical or electrical drawings.
 </li>
 <li>
 Experience of conveyor maintenance, motor controllers/inverters.
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 Experience of high voltage switching.
 </li>
 <li>
 Experience of sortation machines.
 </li>
 <li>
 Experience of maintaining/configuring bar code scanners.
 </li>
 <li>
 Experience of print and apply machines.
 </li>
 <li>
 Apprentice Trained, HNC, HND, BSc, BEng
 
 
 </li>
 </ul>
 Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.
 
 
 
 
 Company
 
 - Q-Express Documents Transport
 
 
 Job ID: A2865337
</div>

Facilities Supervisor, RME

IT Max Global

SummaryThe L1 Technical Support Engineer reports to the Noc Manager and he/she will be the initial point-of-contact for troubleshooting Servers, desktops, software, network and monitoring service availability for our customers. Microsoft 365 applications, Azure administration is a must to apply! This role will deal with a VIP client. Main Duties<ul><li>Troubleshooting the issues related to Server Operating System</li><li>Troubleshooting the issues related to desktop, laptops, printers and Microsoft Office applications</li><li>Responding and diagnosing problems through discussion with users and supervisor</li><li>Working closely with L2 team in Managing the Network, VMWare and Hyper-V Infrastructure</li><li>Building, deploying and maintaining standard Windows updates and application installation packages</li><li>Monitoring and managing the backups, Antivirus</li><li>Monitoring customer&rsquo;s IT infrastructure, connectivity, and availability</li><li>Monitoring and managing the Azure Cloud Infrastructure, Microsoft 365 applications</li><li>Keeping up to date with the latest security threats and being able to quickly respond or recommend course of action to IT management as threats arise</li><li>Working on a scheduled rotation, providing off-hours emergency coverage for evenings, weekends and holidays</li><li>Performing other duties as assigned</li></ul>Experience, qualifications, and skills <ul><li>BS F in Computer Science or IT related field</li><li>5 to 6 years of Desktop and Server support experience</li><li>Extensive knowledge of Microsoft 365 Applications, Azure administration, Windows Servers, Active Directory, and Exchange administration, SQL administration are required</li><li>Microsoft Certified System Engineer (MCSE) is Mandatory</li><li>Basic network trouble shooting</li><li>General understanding of ITIL Process</li><li>Experience providing customer support for server application software in a multi-site enterprise</li><li>Excellent customer service skills, including verbal and written communication skills</li><li>Excellent organizational and troubleshooting skills</li><li>Able to handle multiple tasks in a fast-paced environment</li><li>Ability to create and maintain positive and professional business relationships with both internal associates.</li><li>Proven diagnostic problem solving and solution development capabilities required</li><li>Fluency in English is a must</li></ul>Job Type: Full-timePay: From AED5,000.00 per monthApplication Question(s):<ul><li>Do you have extensive hands-on experience with Microsoft 365 and Azure Administration ? </li><li>Do you have extensive hands-on experience with active directory, local exchange, group policy? </li></ul>Experience:<ul><li>desktop support : 4 years (Preferred)</li></ul>Language:<ul><li>Arabic (Preferred)</li><li>Tagalog (Required)</li></ul>Location:<ul><li>Dubai (Preferred)</li></ul>Work Location: In person

IT Technical Support

Explore 3837+ Desktop support technician in Dubai United Arab Emirates this January. Find roles across top companies and apply now to boost your career.