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desktop support technician

EXCIS COMPLIANCE LIMITED

We are seeking an experienced Deskside Support Technician to provide high-level technical support for end-user computing environments. In this role, you will be responsible for troubleshooting hardware, software, and network issues while delivering exceptional service to employees, including executive/VIP staff.
Key Responsibilities:
<ul>
<li>Provide onsite and remote support for Windows 10/11, macOS, and mobile devices (iOS/Android)</li>
<li>Diagnose and resolve issues related to O365, Active Directory, printers, video conferencing systems, and peripherals</li>
<li>Perform IMAC (Install, Move, Add, Change) tasks, including hardware/software deployments and upgrades</li>
<li>Manage asset inventory, including tagging, tracking, and reporting</li>
<li>Support VIP users with prompt and professional service</li>
<li>Collaborate with IT teams to escalate and resolve complex technical issues</li>
<li>Document solutions in the ticket system, create knowledge base articles, and provide user training when necessary</li>
</ul>
Technical Skills &amp; Experience:
<ul>
<li>4+ years of hands-on EUC/Break-fix experience in desktop support or IT helpdesk roles</li>
<li>Strong knowledge of Windows OS (10/11), macOS, and Microsoft O365</li>
<li>Experience with Microsoft Intune and Desktop Central for endpoint management</li>
<li>Proficiency with Active Directory, remote support tools, and mobile device management</li>
<li>Ability to troubleshoot hardware (laptops, printers, AV systems) and software issues</li>
<li>Familiarity with malware removal and basic network troubleshooting</li>
</ul>
Soft Skills &amp; Certifications:
<ul>
<li>Excellent verbal and written communication skills in both English and Arabic</li>
<li>Exceptional customer service skills (VIP support experience preferred)</li>
<li>Ability to work in a fast-paced corporate environment</li>
<li>A+ Certification, MCP, or ITIL (preferred but not required)</li>
</ul>
Physical Requirements:
<ul>
<li>Ability to lift/move equipment (up to 50 lbs)</li>
<li>Willingness to travel between office locations if required</li>
</ul>

Deskside Support Technician (L2) - EUC & DC

VIA University College

<div>
 WE&rsquo;RE HIRING A DESKSIDE TECHNICIAN (L2) &ndash; EUC &amp; DC!
 
 
 Excis is a global IT support leader, driven by innovation and collaboration. We&rsquo;re looking for a proactive Desktop Support Technician to manage hardware, software, and IT assets across multiple locations. Join us for a rewarding career in a supportive, family-like environment where you&rsquo;ll look forward to coming to work every day.
 
 
 Client in 190+ countries
 
 6000+ Engineers
 
 200+ Enterprise Clients
 
 
 We are seeking an experienced Deskside Support Technician to provide high-level technical support for end-user computing environments. In this role, you will be responsible for troubleshooting hardware, software, and network issues while delivering exceptional service to employees, including executive/VIP staff.
 
 
 Key Responsibilities:
 
 <ul>
 <li>
 Provide onsite and remote support for Windows 10/11, macOS, and mobile devices (iOS/Android)
 
 </li>
 <li>
 Diagnose and resolve issues related to O365, Active Directory, printers, video conferencing systems, and peripherals
 
 </li>
 <li>
 Perform IMAC (Install, Move, Add, Change) tasks, including hardware/software deployments and upgrades
 
 </li>
 <li>
 Manage asset inventory, including tagging, tracking, and reporting
 
 </li>
 <li>
 Support VIP users with prompt and professional service
 
 </li>
 <li>
 Collaborate with IT teams to escalate and resolve complex technical issues
 
 </li>
 <li>
 Document solutions in the ticket system, create knowledge base articles, and provide user training when necessary
 
 
 
 </li>
 </ul>
 Requirements
 
 
 Technical Skills &amp; Experience:
 
 <ul>
 <li>
 4+ years of hands-on EUC/Break-fix experience in desktop support or IT helpdesk roles
 
 </li>
 <li>
 Strong knowledge of Windows OS (10/11), macOS, and Microsoft O365
 
 </li>
 <li>
 Experience with Microsoft Intune and Desktop Central for endpoint management
 
 </li>
 <li>
 Proficiency with Active Directory, remote support tools, and mobile device management
 
 </li>
 <li>
 Ability to troubleshoot hardware (laptops, printers, AV systems) and software issues
 
 </li>
 <li>
 Familiarity with malware removal and basic network troubleshooting
 
 
 </li>
 </ul>
 Soft Skills &amp; Certifications:
 
 <ul>
 <li>
 Excellent verbal and written communication skills in both English and Arabic
 
 </li>
 <li>
 Exceptional customer service skills (VIP support experience preferred)
 
 </li>
 <li>
 Ability to work in a fast-paced corporate environment
 
 </li>
 <li>
 A+ Certification, MCP, or ITIL (preferred but not required)
 
 
 </li>
 </ul>
 Physical Requirements:
 
 <ul>
 <li>
 Ability to lift/move equipment (up to 50 lbs)
 
 </li>
 <li>
 Willingness to travel between office locations if required
 
 
 
 
 </li>
 </ul>
 Benefits
 
 
 <ul>
 <li>
 Competitive salary
 
 </li>
 <li>
 Collaborative and inclusive work culture
 
 </li>
 <li>
 Career growth opportunities in a global IT environment
 
 
 </li>
 </ul>
 Join Our Team!
 
 If you are a problem-solver with strong technical skills and a passion for delivering top-notch IT support, we want to hear from you! Apply now to become part of a dynamic team where your expertise makes a real impact.
 
 
 
</div>

Deskside Support Technician (L2) - EUC & DC UAE

We are seeking an experienced Deskside Support Technician to provide high-level technical support for end-user computing environments. In this role, you will be responsible for troubleshooting hardware, software, and network issues while delivering exceptional service to employees, including executive/VIP staff.
Key Responsibilities:
<ul>
<li>Provide onsite and remote support for Windows 10/11, macOS, and mobile devices (iOS/Android)</li>
<li>Diagnose and resolve issues related to O365, Active Directory, printers, video conferencing systems, and peripherals</li>
<li>Perform IMAC (Install, Move, Add, Change) tasks, including hardware/software deployments and upgrades</li>
<li>Manage asset inventory, including tagging, tracking, and reporting</li>
<li>Support VIP users with prompt and professional service</li>
<li>Collaborate with IT teams to escalate and resolve complex technical issues</li>
<li>Document solutions in the ticket system, create knowledge base articles, and provide user training when necessary</li>
</ul>
Technical Skills &amp; Experience:
<ul>
<li>4+ years of hands-on EUC/Break-fix experience in desktop support or IT helpdesk roles</li>
<li>Strong knowledge of Windows OS (10/11), macOS, and Microsoft O365</li>
<li>Experience with Microsoft Intune and Desktop Central for endpoint management</li>
<li>Proficiency with Active Directory, remote support tools, and mobile device management</li>
<li>Ability to troubleshoot hardware (laptops, printers, AV systems) and software issues</li>
<li>Familiarity with malware removal and basic network troubleshooting</li>
</ul>
Soft Skills &amp; Certifications:
<ul>
<li>Excellent verbal and written communication skills in both English and Arabic</li>
<li>Exceptional customer service skills (VIP support experience preferred)</li>
<li>Ability to work in a fast-paced corporate environment</li>
<li>A+ Certification, MCP, or ITIL (preferred but not required)</li>
</ul>
Physical Requirements:
<ul>
<li>Ability to lift/move equipment (up to 50 lbs)</li>
<li>Willingness to travel between office locations if required</li>
</ul>

Deskside Support Technician (L2)

Zen Interactive Technologies

Systems Network Engineer 
 
 Location: UAE 
 Job Type : Full - Time 
 Note : UAE Driving License Mandatory 
 
<div> </div><div>Job Overview</div>
 We are seeking an experienced and detail-oriented Systems Engineer to support both our internal IT infrastructure and our clients' IT environments. The ideal candidate will have extensive hands-on experience with technologies such as Windows/Linux servers, firewalls, VPNs, VOIP, IP telephony, and SIP-based troubleshooting. Expertise in network analysis using Wireshark and the ability to read protocol packets is essential. 
Key Responsibilities 
 1. Manage infrastructure, servers, PCs, and peripherals for performance, reliability, and security. 
 2. Analyze and resolve incidents as per SLA; contribute to root cause analysis. 
 3. Act as liaison with vendors and technical teams for effective service delivery. 
 4. Fulfill IT service requests, including installations, reconfigurations, and relocations. 
 5. Maintain accurate documentation and reports for incidents and service reviews. 
 6. Implement regular maintenance of devices to minimize incidents. 
 7. Execute LAN/WAN/VPN/WiFi setups following technical procedures. 
 8. Implement and troubleshoot VOIP/IP telephony and SIP issues. 
 9. Perform packet analysis using Wireshark for advanced network troubleshooting. 
 10. Follow proper escalation procedures and suggest process improvements. 
Technical Experience 
 1. Experience as Technical Support, Server/Desktop Support, or Help Desk Technician. 
 2. Windows and Linux OS administration skills. 
 3. Firewall and VPN configuration knowledge. 
 4. Familiarity with VMware environments. 
 5. VOIP/IP telephony and SIP-based troubleshooting. 
 6. Packet analysis proficiency using Wireshark. 
 7. Troubleshooting systems, mobile, and other devices. 
 8. Remote desktop and help desk software familiarity. 
Skills &amp; Qualifications 
 1. Excellent problem-solving and analytical abilities. 
 2. Strong communication skills, both written and verbal. 
 3. Detail-oriented with strong organizational skills. 
 4. Bachelor's degree in IT, Computer Science, or related field. 
 5. Certifications in Microsoft, Linux, Fortinet, SonicWALL, VMware are a plus. 
 6. Minimum 5+ years of experience in a similar role. 
 7. Valid UAE driving license is mandatory. 
<div>
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<div>
 <div> 
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 </div></div></div>

Systems Network Engineer

Team Computers

Job Summary: We are looking for a skilled End User Support Engineer to provide technical support to users across the organization. The role includes installation, configuration, and troubleshooting of hardware, software, and network-related issues while ensuring minimal disruption to business operations.. Key Responsibilities: Provide on-site and remote support for desktops, laptops, printers, and peripherals. Troubleshoot operating system and application-related issues (Windows, MS Office, email, etc.). Install, configure, and upgrade end-user hardware and software as per IT policies. Manage user accounts, access rights, and group policies in Active Directory. Support connectivity issues including LAN, Wi-Fi, VPN, and IP telephony. Coordinate with vendors for hardware repairs or replacements. Log incidents and service requests accurately in the ITSM tool and follow through to resolution. Assist with onboarding/offboarding activities (device setup, profile configurations). Participate in IT asset inventory, audits, and compliance reporting. Maintain documentation, FAQs, and user guides for common issues. Required Skills and Experience: 1.5+ years of experience in IT end-user support or desktop support. Strong knowledge of Windows 10/11, Microsoft Office Suite, and basic networking. Experience with Active Directory, Outlook/Exchange, and remote support tools. Familiarity with ITSM/ticketing systems (e.g., ServiceNow, ManageEngine). Understanding of IT security, endpoint protection, and patching.

Field/Desktop Support Engineer

OSI Systems

The Desktop Support Administrator will be based at the Dubai site but will provide effective IT desktop support to all EMEA Sites. This role is crucial in ensuring seamless IT operations and user satisfaction across the region, contributing to the overall efficiency and productivity of the company. Responsibilities <ul> <li>Troubleshoot and resolve hardware and software issues on desktops, laptops, and mobile devices.</li> <li>Install, configure, and maintain operating systems and application software.</li> <li>Collaborate with other IT team members to implement new technologies and upgrades.</li> <li>Provide remote support to users across different locations.</li> <li>Configure, maintain and provide Desktop support to all users to ensure they have the ability to work at all times</li> <li>Actively participate in team discussions.</li> <li>Help develop IT solutions to meet the business objectives.</li> <li>Create and maintain documentation on all IT systems as required.</li> <li>This position is based in Dubai, however travel to other UAE / Middle East sites will be required.</li> </ul> Qualifications <ul> <li>Desktop support experience</li> <li>Fluent in English, with excellent written and oral communication skills </li> <li>Experience in writing work instructions</li> <li>Capable of working with minimum supervision</li> <li>Ability to be a self-starter and finisher</li> <li>Possess a positive attitude</li> <li>Previous experience in a customer support role</li> <li>Highly motivated</li> <li>CompTIA A+ or MCP qualification preferred.</li> <li>Advanced knowledge of Microsoft Windows 11 operating system.</li> <li>Experience with network troubleshooting and basic configuration.</li> <li>Experience with remote desktop support tools and techniques.</li> <li>Competent knowledge of Microsoft Office M365 and cloud-based tools.</li> <li>Networking experience (for desktop troubleshooting).</li> <li>Knowledge of iOS and Android operating systems for mobile support.</li> </ul>

Desktop Support Administrator

Confidential Company

<ul><li>Address user tickets regarding issues reported on helpdesk</li><li>Provide first level technical support on Desktop/Laptops/Printers etc.</li><li>Installing Operating System, Applications and Computer Peripherals</li><li>Ask targeted questions to diagnose problems</li><li>Guide users with simple, step by step instructions on phone if required</li><li>Conduct remote troubleshooting via remote desktop applications</li><li>Test alternative pathways until the issue is resolved</li><li>Follow up with users to ensure their systems are functional</li><li>Record technical issues and solutions in case logs on Helpdesk</li><li>Direct unresolved issues to the next level of support personnel</li><li>Report user feedback and potential product requests to the IT Incharge</li><li>Provide first-line technical support across various hardware and software issues, ensuring timely resolution to minimize downtime.</li><li>Perform installations, configurations, and upgrades of desktop systems and peripherals, tailoring setups to meet user-specific requirements.</li><li>Conduct regular maintenance checks and updates on computer systems to enhance performance and security.</li><li>Assist in onboarding new employees by setting up their workstations and ensuring all necessary software is installed and operational.</li><li>Educate users on best practices for IT security, helping to safeguard organizational data from potential threats.</li></ul>

Desktop Support Engineer

Explore 8593+ Desktop support technician in Dubai United Arab Emirates this November. Find roles across top companies and apply now to boost your career.