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digital support analyst

Qatar Airways

<div><div><div><div><div><div><div><div>Job title
</div><div>Digital Support Analyst
</div></div><div><div>Ref #
</div><div>227620
</div></div><div><div>Location
</div><div>Qatar - Doha
</div></div><div><div>Job family
</div><div>Cargo &amp; Airport Operations
</div></div><div><div><ul><li>Closing date: 10-Nov-2025</li></ul><br>
</div></div></div></div></div><div><div><div><div><div><p>The air cargo industry is in an accelerated phase of change and transformation. From digitalizing the end-to-end value chain, to fortifying a true e-commerce experience, to the launch of digital freight marketplaces, and much more. As the world&rsquo;s largest global air cargo carrier, Qatar Airways Cargo is leading this change.</p><p>
To support our vision, we are looking for talents &ndash; the bold, the imaginative and the change-maker. All of who will support Qatar Airways Cargo&rsquo;s position as a true leader in the air freight industry. If you want to make an impact, to grow your experience and to challenge your comfort zone, then join us at Qatar Airways Cargo and be part of our passionate team.</p><p>
As the business expands, we are pleased to announce an incredibly exciting opportunity to be part of Qatar Airways Cargo&rsquo;s Customer Experience Team in Doha as a Digital Support Analyst</p><p>
Join the QR Cargo family and leave a mark as part of the Customer Experience Team.</p><p><b>
About the role</b></p><p>
In this role, you will serve as a key escalation point for resolving complex system-related queries and issues. In addition to managing customer interactions and system configurations, this role oversees the delivery of high-quality customer service, mentor&rsquo;s junior analysts, and drives continuous improvement initiatives. The Senior Analyst also ensures operational efficiency through enhanced tracking, reporting, and proactive problem resolution.</p><p><b>
As part of your daily responsibilities, you will also:</b></p><ul><li>
Handle escalated or complex customer incidents and provide advanced troubleshooting support.</li><li>
Conduct root cause analysis for recurring issues and recommend long-term solutions.</li><li>
Prepare detailed reports for high-impact incidents and share insights with stakeholders.</li><li>
Lead the resolution of escalated shipment discrepancies or critical delays.</li><li>
Ensure seamless coordination across teams to resolve time-sensitive customer issues.</li><li>
Handle priority escalations and ensure a resolution plan is in place to maintain customer satisfaction.</li><li>
Identify opportunities to preempt customer issues by analyzing historical trends and feedback.</li><li>
Perform more complex system configurations, such as workflow automation or integration setup with other tools.</li><li>
Collaborate with L2/L3 teams and stakeholders to propose and implement system improvements.</li><li>
Lead the testing of new system features, updates, or configurations to validate functionality and customer impact.</li><li>
Provide mentorship, training, and support to junior team members to enhance their skills and efficiency.</li><li>
Act as a subject matter expert (SME) for the team, ensuring knowledge is shared across the department.</li><li>
Monitor and ensure all escalations are resolved within SLA by L2/L3 teams.</li><li>
Monitor and report on team performance metrics, identifying gaps and improvement opportunities.</li><li>
Lead efforts to identify and address recurring incidents or service bottlenecks through data analysis.</li><li>
Create detailed reports on operational performance, SLA compliance, and customer satisfaction for senior leadership.</li></ul><p><b>
Be part of an extraordinary story</b></p><p>
Your skills. Your imagination. Your ambition. At Qatar Airways, there are no boundaries to your potential and the impact you can make. You&rsquo;ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community and a world class airline.</p><p>
Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what&rsquo;s never been done before.</p><p>
Together, everything is possible.</p>
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>Qualifications
</b></h3></div></div><div><div><div><div><p><b>About You</b></p><ul><li>
Bachelor&rsquo;s Degree or Equivalent with Minimum 3 years of job-related experience</li><li>
Logistic experience in operation &amp; system support.</li><li>
Excellent command of English language</li><li>
Through knowledge of cargo reservation/ acceptance / handling processes</li><li>
EDI Automation system and troubleshooting abilities.</li><li>
Ability to conduct application trainings.</li><li>
IATA/TACT Regulations</li></ul><p><b>
About Qatar Airways Group</b></p><p>
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We&rsquo;ve grown fast, broken records and set trends that others follow. We don&rsquo;t slow down by the fear of failure. Instead, we dare to achieve what&rsquo;s never been done before.</p><p>
So, whether you&rsquo;re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.</p><p><b>
How to apply</b></p><p>
If you&rsquo;re ready to join a progressive team and have a challenging and rewarding career, then apply now by uploading your CV and completing our quick application form.</p><br>
</div></div><div></div><div><div><br>
<div><b>About Qatar Airways Group
</b></div><br>
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We&rsquo;ve grown fast, broken records and set trends that others follow. We don&rsquo;t slow down by the fear of failure. Instead, we dare to achieve what&rsquo;s never been done before.<br>
<br>
So whether you&rsquo;re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.<br>
</div></div><div><div>https://aa115.taleo.net/careersection/QA_External_CS/jobapply.ftl?lang=en&amp;job=227620</div></div></div></div></div></div></div></div>

Digital Support Analyst

DOHA BANK

<div>
 <p>
  <strong>
   Department:
  </strong>
  Digital Solutions &amp; Technology
 </p>
 <p>
  <strong>
   Reports to:
  </strong>
  Section Head &ndash; Business Solutions
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   <u>
    Role Objective
   </u>
  </strong>
 </p>
 <p>
  Act as the key link between IT and business units to ensure technology solutions align with business goals. Drive digital transformation, manage stakeholder relationships, and oversee the delivery of scalable, value-driven tech solutions.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Industry Experience/ Exposure:
  </strong>
 </p>
 <ul>
  <li>
   <strong>
    Banking (Preferably)*
   </strong>
  </li>
  <li>
   Financial Services
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   <u>
    Key Responsibilities
   </u>
  </strong>
 </p>
 <p>
  <strong>
   Strategic &amp; Operational
  </strong>
 </p>
 <ul>
  <li>
   Build strong relationships with business units to understand their goals and align IT strategies.
  </li>
  <li>
   Identify digital opportunities and define KPIs for transformation.
  </li>
  <li>
   Support digital adoption and customer engagement.
  </li>
  <li>
   Collaborate on IT budgets, business cases, and investment planning.
  </li>
  <li>
   Ensure alignment of tech projects with business and IT strategies.
  </li>
  <li>
   Lead cross-functional teams to deliver scalable solutions.
  </li>
  <li>
   Monitor project progress, risks, and compliance with governance standards.
  </li>
  <li>
   Stay updated on digital trends and best practices.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   People Management
  </strong>
 </p>
 <ul>
  <li>
   Allocate tasks and guide team members.
  </li>
  <li>
   Support career development and training.
  </li>
  <li>
   Provide performance feedback and coaching.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   <em>
    Note: This person will be coordinating with the IT Project Manager and the IT Business Analyst and the Business (Stakeholders).
   </em>
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   <u>
    Key Interactions
   </u>
  </strong>
 </p>
 <ul>
  <li>
   <strong>
    Internal:
   </strong>
   Strategy, Business Units, IT, BI, Distribution Networks, Subsidiaries, Overseas Branches
  </li>
  <li>
   <strong>
    External:
   </strong>
   Regulators, Service Providers, Consultants, Customers, Business Partners
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   <u>
    Qualifications &amp; Experience
   </u>
  </strong>
 </p>
 <ul>
  <li>
   <strong>
    Education:
   </strong>
   Bachelor&rsquo;s in Computer Science, IT, Engineering, or related field. Master&rsquo;s in Management/Technology is a plus.
  </li>
  <li>
   <strong>
    Experience:
   </strong>
   8&ndash;12 years in financial services/banking with experience in IT business partnership, project management, and digital transformation.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   <u>
    Technical Skills
   </u>
  </strong>
 </p>
 <ul>
  <li>
   Software development methodologies
  </li>
  <li>
   Business and IT strategy alignment
  </li>
  <li>
   Infrastructure and network design
  </li>
  <li>
   Agile frameworks and service management
  </li>
  <li>
   Business analysis and project management
  </li>
  <li>
   <strong>
    FinTech products and digital trends
   </strong>
  </li>
  <li>
   Risk, compliance, and disaster recovery
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   <u>
    Certifications (Preferred)
   </u>
  </strong>
 </p>
 <ul>
  <li>
   ITIL, PMP, or Prince2 or equivalent
  </li>
 </ul>
</div>


Information Technology Business Partner

RiDiK (a Subsidiary of CLPS. Nasdaq: CLPS)

<div>
 <p>
  <strong>
   Job Position Title:
  </strong>
  Business Analyst - Risk and Compliance
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Company:
  </strong>
  RiDiK Pte Ltd
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Job Summary:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  We&rsquo;re looking for a
  <strong>
   Business Analyst - Risk and Compliance
  </strong>
  to support our team in
  <strong>
   Qatar
  </strong>
  . This role offers the opportunity to work on meaningful projects, collaborate with talented colleagues, and contribute to the success of a growing company. If you&rsquo;re someone who takes initiative, values continuous learning, and thrives in a collaborative setting, we&rsquo;d love to hear from you.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Required Skills:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   8+ years of experience in Business Analysis and Project Management in financial services, banking, or fintech sectors.
  </li>
  <li>
   Proven experience in Risk Management, Compliance, or Regulatory projects (e.g., AML/KYC, Basel, GDPR, Operational Risk, etc.).
  </li>
  <li>
   Strong understanding of governance frameworks, regulatory compliance standards, and risk control environments.
  </li>
  <li>
   Excellent requirements gathering, gap analysis, and documentation skills.
  </li>
  <li>
   Experience managing cross-functional projects with diverse stakeholders.
  </li>
  <li>
   Familiarity with industry best practices in risk and compliance management.
  </li>
  <li>
   Strong analytical, communication, and stakeholder management skills.
  </li>
  <li>
   Professional certifications are an added advantage.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   About CLPS RiDiK:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  RiDiK is a global technology solutions provider and a subsidiary of CLPS Incorporation (NASDAQ: CLPS), delivering cutting-edge end-to-end services across banking, wealth management, and e-commerce. With deep expertise in AI, cloud, big data, and blockchain, we support clients across Asia, North America, and the Middle East in driving digital transformation and achieving sustainable growth. Operating from regional hubs in 10 countries and backed by a global delivery network, we combine local insight with technical excellence to deliver real, measurable impact. Join RiDiK and be part of an innovative, fast-growing team shaping the future of technology across industries.
 </p>
</div>


Business Analyst - Risk and Compliance

Al Sulaiman Security Systems & Services

<p><b>Job Title: Accounts and Portfolio Analyst &ndash; CEO Office</b></p><p><b>Job Summary:</b></p><p>We are looking for a reliable and detail-oriented <b>Accounts and Portfolio Analyst</b> to support the CEO and family in managing their personal financial matters. This is a mid-level role ideal for candidates with a background in accounting or banking, who are comfortable handling personal portfolios, real estate income, and coordinating with banks and service providers.</p><p><b>Key Responsibilities:</b></p><ul><li>Prepare a weekly MIS report summarizing the CEO and family&rsquo;s personal portfolio, including:</li><li>Mutual Funds, Equities, Fixed Deposits</li><li>Cash and Bank Balances</li><li>Real Estate Investments and Rental Income</li><li>Track and record rental income and utility payments for properties.</li><li>Monitor bank accounts and assist with fund transfers upon approval.</li><li>Maintain organized records of all transactions (digital and physical).</li><li>Post credit card and online payment transactions into the accounting system.</li><li>Perform weekly and monthly bank reconciliations.</li><li>File and manage supporting documents for all payments.</li><li>Handle original property and investment documents with confidentiality.</li><li>Coordinate with bank relationship managers regarding investments.</li><li>Schedule and attend portfolio review meetings with banks and the CEO.</li><li>Liaise with the main accounts department for transaction updates.</li><li>Communicate with real estate agents for rent collection and property matters.</li><li>Assist with travel bookings (air tickets, hotels) as needed.</li><li>Ensure compliance with TDS and GST regulations related to rental income and personal financial transactions.</li></ul><p><b>Candidate Qualifications:</b></p><ul><li><b>Education:</b> Bachelor&rsquo;s degree in Commerce, Accounting, or a related field.</li><li><b>Experience: </b>3 to 5 years of experience in accounting, banking, or finance-related roles.</li><li><b>Skills Required:</b></li><li>Basic understanding of stock markets, mutual funds, and real estate.</li><li>Proficiency in MS Excel and basic accounting software.</li><li>Good organizational and communication skills.</li><li>Ability to maintain confidentiality and handle sensitive information.</li><li><b>Preferred Attributes:</b></li><li>Candidates from a Northern background (male or female) are preferred for cultural alignment.</li><li>Prior experience in handling personal or family accounts is an added advantage.</li><li>Should be trustworthy, discreet, and proactive in managing responsibilities.</li></ul><p>Job Types: Full-time, Permanent</p><p>Pay: QAR3,000.00 - QAR4,000.00 per month</p>

Accounts and Portfolio Analyst - CEO OFFICE

RITS

<p><b>Position:</b> Product Consultant &ndash; Banking Sector<br/><b>Location:</b> Doha, Qatar<br/><b>Engagement Type:</b> Contract-based (Local Hire)<br/><b>Contract Duration:</b> Unlimited Period</p><p><b>Job Description</b></p><p>RITS Qatar is seeking a <b>Product Consultant (Banking Sector)</b> to join our team in Doha. The ideal candidate will have strong experience in banking products and technology solutions, working closely with clients to understand requirements, propose solutions, and support implementation.</p><p><b>Key Responsibilities</b></p><ul><li>Act as the primary liaison between clients and internal technical teams for banking product implementations.</li><li>Understand business processes and translate client requirements into functional specifications.</li><li>Provide product demonstrations, presentations, and training to clients and stakeholders.</li><li>Support pre-sales activities by preparing proposals, product documentation, and solution designs.</li><li>Coordinate with development and testing teams to ensure successful delivery of solutions.</li><li>Conduct market and competitor analysis to suggest improvements in product offerings.</li><li>Ensure compliance with banking and IT security standards throughout project execution.</li></ul><p><b>Requirements</b></p><ul><li>Bachelor&rsquo;s degree in Business, IT, Computer Science, or related field.</li><li>Minimum <b>3&ndash;6 years of experience</b> in the <b>banking or financial technology sector</b>.</li><li>Strong understanding of <b>core banking systems, digital banking platforms, and related products</b>.</li><li>Excellent communication and client engagement skills.</li><li>Analytical and problem-solving mindset with attention to detail.</li><li>Local candidates with transferable visa preferred.</li></ul><p><b>Why Join Us</b></p><ul><li>Work with a reputed IT solutions provider in Qatar&rsquo;s banking industry.</li><li>Competitive salary and long-term career opportunity.</li><li>Collaborative and growth-oriented work culture.</li></ul><p><b>Salary Range:</b> QAR 8,000 &ndash; 12,000<br/><b>Contact:</b> rubyinformationts@gmail.com | 31118439</p><p>Job Types: Full-time, Permanent</p><p>Pay: QAR8,000.00 - QAR12,000.00 per month</p><p>Application Question(s):</p><ul><li>Are you familiar with core banking systems or digital banking platforms? If yes, please specify which ones.</li><li>What is your expected monthly salary (QAR)?</li><li>What is your availability or notice period for joining?</li></ul><p>Experience:</p><ul><li>Product Consultant / Business Analyst: 3 years (Preferred)</li><li>Banking or financial technology sector: 3 years (Preferred)</li></ul><p>Location:</p><ul><li>Doha (Required)</li></ul>

Product Consultant – Banking Sector

Naufar

<div>
 <p>
  <strong>
   JOB PURPOSE:
  </strong>
 </p>
 <p>
  The Cyber Security Analyst creates a comprehensive program for establishing a Healthcare carrier-class Security Operation Center. S/he develop and maintain threat monitoring and security incident response procedures within Naufar. The analyst designs frameworks, procedures, and toolkits to enhance capabilities in professional forensic collection and digital evidence analysis. S/he also develop dashboards for reporting the organization's threat landscape, Awareness and security posture to senior management. This role is expert role with roles and responsibilities.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Description
  </strong>
 </p>
 <ul>
  <li>
   Develops and implements a cyber-security program to enhance Naufar capabilities regarding Cyber Attack incident monitoring, incidents response and intrusive and non-intrusive forensics capabilities.
  </li>
  <li>
   Develops and matures the service capabilities of the SOC, such as Forensics, Threat Management, Penetration Assessments, and Tool Management.
  </li>
  <li>
   Develops, Contributes and maintains of the cyber security strategy.
  </li>
  <li>
   Implements, configures and maintains security control and process, to ensure threat indicators are rated by severity and responded to in a manner consistent with the threat.
  </li>
  <li>
   Identifies deficiencies and recommends corrective action to strengthen information security control and decrease the risk of data breach.
  </li>
  <li>
   Maintains and updates standard operation policies and procedures for incident response plans, e-discovery processing, remote acquisition/analysis tools, collections and forensic analysis techniques.
  </li>
  <li>
   Maintains industry standard tools and processes used for forensic analysis and eDiscovery collections and processes.
  </li>
  <li>
   Monitors security alerts for potential events/incidents as well as trending and historical analysis and ensuring all incident reports are complete and written within standard operations and ensures ticket audits and reviews are completed
  </li>
  <li>
   Utilizes leading forensic software to identify, collect, preserve and analyze electronic data from laptops, desktops, servers, email archives, infrastructure logs, network file servers, backup tapes, cell phones, PDAs and a wide variety of other media devices.
  </li>
  <li>
   Manages requests for electronic data and digital forensic investigations that relate to Litigation, Regulatory matters, Compliance, and Employee Investigations.
  </li>
  <li>
   Performs cybersecurity incident analysis and assist with incident response, including analysis of network content and metadata for investigations or malware detection and identifies the cause and extent of a breach.
  </li>
  <li>
   Serves as a subject matter expert and technical advisor in matters relating to the proper collection, preservation, packaging, and submission of digital and multimedia evidence.
  </li>
  <li>
   Participates in incident electronic evidence collection activities in major field investigations. Ensures evidence handling requirements are met.
  </li>
  <li>
   Performs post-incident report according to standard operations.
  </li>
  <li>
   Analyzes the tools and methodology used for investigation and accordingly presents improvements in control and corrective actions if any.
  </li>
  <li>
   Escalates and works with senior management on resolutions to overdue security items or any negative trends identified.
  </li>
  <li>
   Develops focused reporting and briefings for advanced cyber threats.
  </li>
  <li>
   Conducts studies and research for improving forensic analyses, scientific methods, and resolving forensic examination problems.
  </li>
  <li>
   Creates detailed, professional documentation and reports, including performance metrics and presentations for management.
  </li>
  <li>
   Leads or contributes to key projects related to corporate threat monitoring, forensics or information security initiatives.
  </li>
  <li>
   Facilitates group risk assessment activities and identifies any security-related process improvement opportunities.
  </li>
  <li>
   Monitors and performs trending on root cause analysis activities within assigned group and participates as needed to resolve clinical systems security related incidents.
  </li>
  <li>
   Assists on monitoring compliance with information security policies, standards and ENTERPRISE-WIDE strategy and facilitates threat and vulnerability evaluations on a regular basis. Measures and reports on the effectiveness of information security controls.
  </li>
  <li>
   Supports the security initiatives, corrective and preventative actions, and security measures by ensuring timely updates and escalating concerns and non-compliances.
  </li>
  <li>
   Understands and maintains the appropriate knowledge of Security Technologies, (Firewall, Anti-Virus, Email and Web Encryption, HIPS, NIPS, SIEM, WAF, DLP), security procedures, and services within Naufar IT Security as well as ensures all tools are functioning properly.
  </li>
  <li>
   Keeps up to date on changes to significant regulatory and applicable standards issued by internal or external agencies, as applicable to the Naufar&rsquo;s domain.
  </li>
  <li>
   Adheres to Naufar&rsquo;s standards as they appear in the Code of Conduct and Conflict of Interest policies
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Academic Qualifications:
  </strong>
 </p>
 <ul>
  <li>
   Bachelor&rsquo;s degree &ndash; IT - Mandate
  </li>
  <li>
   Master&rsquo;s degree &ndash; Cybersecurity - Desired
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Experience Requirements:
  </strong>
 </p>
 <ul>
  <li>
   8+ years of experience working as a security analyst or SME within a Security Operations Center with exposure to cyber security collection, analysis and threats management, investigation and digital forensics.
  </li>
  <li>
   Demonstrated experience in threat detection and analysis, incident response, and reporting.
  </li>
  <li>
   Demonstrated experience with incident response, deep dive forensics, insider threat, cyber and data exfiltration incidents.
  </li>
  <li>
   Demonstrated experience conducting assessments, digital forensic investigations, vulnerability management and incident response.
  </li>
  <li>
   Demonstrated experience with current cyber threats and the associated tactics, techniques, and procedures used to infiltrate computer networks.
  </li>
  <li>
   Demonstrated experience with SEIM products in the detection, response, mitigation, and/or reporting of cyber threats
  </li>
  <li>
   Demonstrated experience in the use of forensic tools (e.g. FTK, Encase, Forensic Toolkit, X-Ways, Linux based tools, etc.)
  </li>
  <li>
   Experienced with (or equivalent) the following regulations and frameworks: PCI, HIPAA, and ISO/IEC 2700x
  </li>
 </ul>
</div>


Cyber Security Analyst

<div>
 <strong>
  Role Overview
  <br/>
  <br/>
 </strong>
 We are seeking
 <strong>
  Shared Services Analysts and Specialists
 </strong>
 to support the organization&rsquo;s centralized functions, including HR, Finance, IT, and Administration. This role focuses on
 <strong>
  streamlining processes, enhancing operational efficiency, and supporting multiple departments
 </strong>
 through effective shared services delivery.
 <br/>
 <br/>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 <strong>
  Key Responsibilities:
  <br/>
  <br/>
 </strong>
 <strong>
  For All Levels
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Provide day-to-day support in HR, Finance, Corporate IT, and Administration.
  </li>
  <li>
   Standardize and streamline processes across departments to improve efficiency.
  </li>
  <li>
   Monitor and report on service delivery metrics.
  </li>
  <li>
   Identify opportunities to reduce operational costs and increase productivity.
  </li>
  <li>
   Ensure compliance with organizational policies and procedures.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Additional For Senior Analyst / Specialist
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Lead process improvement initiatives and workflow optimization projects.
  </li>
  <li>
   Provide guidance to junior staff and support cross-functional collaboration.
  </li>
  <li>
   Analyze operational data to identify inefficiencies and recommend solutions.
  </li>
  <li>
   Assist in implementing shared services best practices and automation tools.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications &amp; Experience
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Education: Bachelor&rsquo;s degree in Business Administration, Finance, HR, IT, or related field.
  </li>
  <li>
   Analyst / Specialist: 5&ndash;7 years of experience in shared services, operations, or support functions.
  </li>
  <li>
   Senior Analyst / Specialist: 8&ndash;10 years of progressive experience, including process improvement and cross-functional support.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Skills &amp; Competencies
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Strong organizational, analytical, and problem-solving skills.
  </li>
  <li>
   Knowledge of shared services operations and process optimization techniques.
  </li>
  <li>
   Proficiency in relevant software and business systems (HRIS, ERP, Finance systems).
  </li>
  <li>
   Excellent communication and stakeholder management skills.
  </li>
  <li>
   For Senior Level: Ability to lead initiatives, mentor junior staff, and influence operational decisions.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Preferred Certifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Lean Six Sigma, PMP, or relevant process improvement or functional certifications.
  </li>
 </ul>
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Shared Services Analyst / Specialist (Mid & Senior Levels)

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