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digital support analyst

Qatar Airways

<div><div><div><div><div><div><div><div>Job title
</div><div>Digital Support Analyst
</div></div><div><div>Ref #
</div><div>227620
</div></div><div><div>Location
</div><div>Qatar - Doha
</div></div><div><div>Job family
</div><div>Cargo &amp; Airport Operations
</div></div><div><div><ul><li>Closing date: 10-Nov-2025</li></ul><br>
</div></div></div></div></div><div><div><div><div><div><p>The air cargo industry is in an accelerated phase of change and transformation. From digitalizing the end-to-end value chain, to fortifying a true e-commerce experience, to the launch of digital freight marketplaces, and much more. As the world&rsquo;s largest global air cargo carrier, Qatar Airways Cargo is leading this change.</p><p>
To support our vision, we are looking for talents &ndash; the bold, the imaginative and the change-maker. All of who will support Qatar Airways Cargo&rsquo;s position as a true leader in the air freight industry. If you want to make an impact, to grow your experience and to challenge your comfort zone, then join us at Qatar Airways Cargo and be part of our passionate team.</p><p>
As the business expands, we are pleased to announce an incredibly exciting opportunity to be part of Qatar Airways Cargo&rsquo;s Customer Experience Team in Doha as a Digital Support Analyst</p><p>
Join the QR Cargo family and leave a mark as part of the Customer Experience Team.</p><p><b>
About the role</b></p><p>
In this role, you will serve as a key escalation point for resolving complex system-related queries and issues. In addition to managing customer interactions and system configurations, this role oversees the delivery of high-quality customer service, mentor&rsquo;s junior analysts, and drives continuous improvement initiatives. The Senior Analyst also ensures operational efficiency through enhanced tracking, reporting, and proactive problem resolution.</p><p><b>
As part of your daily responsibilities, you will also:</b></p><ul><li>
Handle escalated or complex customer incidents and provide advanced troubleshooting support.</li><li>
Conduct root cause analysis for recurring issues and recommend long-term solutions.</li><li>
Prepare detailed reports for high-impact incidents and share insights with stakeholders.</li><li>
Lead the resolution of escalated shipment discrepancies or critical delays.</li><li>
Ensure seamless coordination across teams to resolve time-sensitive customer issues.</li><li>
Handle priority escalations and ensure a resolution plan is in place to maintain customer satisfaction.</li><li>
Identify opportunities to preempt customer issues by analyzing historical trends and feedback.</li><li>
Perform more complex system configurations, such as workflow automation or integration setup with other tools.</li><li>
Collaborate with L2/L3 teams and stakeholders to propose and implement system improvements.</li><li>
Lead the testing of new system features, updates, or configurations to validate functionality and customer impact.</li><li>
Provide mentorship, training, and support to junior team members to enhance their skills and efficiency.</li><li>
Act as a subject matter expert (SME) for the team, ensuring knowledge is shared across the department.</li><li>
Monitor and ensure all escalations are resolved within SLA by L2/L3 teams.</li><li>
Monitor and report on team performance metrics, identifying gaps and improvement opportunities.</li><li>
Lead efforts to identify and address recurring incidents or service bottlenecks through data analysis.</li><li>
Create detailed reports on operational performance, SLA compliance, and customer satisfaction for senior leadership.</li></ul><p><b>
Be part of an extraordinary story</b></p><p>
Your skills. Your imagination. Your ambition. At Qatar Airways, there are no boundaries to your potential and the impact you can make. You&rsquo;ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community and a world class airline.</p><p>
Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what&rsquo;s never been done before.</p><p>
Together, everything is possible.</p>
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>Qualifications
</b></h3></div></div><div><div><div><div><p><b>About You</b></p><ul><li>
Bachelor&rsquo;s Degree or Equivalent with Minimum 3 years of job-related experience</li><li>
Logistic experience in operation &amp; system support.</li><li>
Excellent command of English language</li><li>
Through knowledge of cargo reservation/ acceptance / handling processes</li><li>
EDI Automation system and troubleshooting abilities.</li><li>
Ability to conduct application trainings.</li><li>
IATA/TACT Regulations</li></ul><p><b>
About Qatar Airways Group</b></p><p>
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We&rsquo;ve grown fast, broken records and set trends that others follow. We don&rsquo;t slow down by the fear of failure. Instead, we dare to achieve what&rsquo;s never been done before.</p><p>
So, whether you&rsquo;re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.</p><p><b>
How to apply</b></p><p>
If you&rsquo;re ready to join a progressive team and have a challenging and rewarding career, then apply now by uploading your CV and completing our quick application form.</p><br>
</div></div><div></div><div><div><br>
<div><b>About Qatar Airways Group
</b></div><br>
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We&rsquo;ve grown fast, broken records and set trends that others follow. We don&rsquo;t slow down by the fear of failure. Instead, we dare to achieve what&rsquo;s never been done before.<br>
<br>
So whether you&rsquo;re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.<br>
</div></div><div><div>https://aa115.taleo.net/careersection/QA_External_CS/jobapply.ftl?lang=en&amp;job=227620</div></div></div></div></div></div></div></div>

Digital Support Analyst

DOHA BANK

<div>
 <p>
  <strong>
   Department:
  </strong>
  Digital Solutions &amp; Technology
 </p>
 <p>
  <strong>
   Reports to:
  </strong>
  Section Head &ndash; Business Solutions
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   <u>
    Role Objective
   </u>
  </strong>
 </p>
 <p>
  Act as the key link between IT and business units to ensure technology solutions align with business goals. Drive digital transformation, manage stakeholder relationships, and oversee the delivery of scalable, value-driven tech solutions.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Industry Experience/ Exposure:
  </strong>
 </p>
 <ul>
  <li>
   <strong>
    Banking (Preferably)*
   </strong>
  </li>
  <li>
   Financial Services
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   <u>
    Key Responsibilities
   </u>
  </strong>
 </p>
 <p>
  <strong>
   Strategic &amp; Operational
  </strong>
 </p>
 <ul>
  <li>
   Build strong relationships with business units to understand their goals and align IT strategies.
  </li>
  <li>
   Identify digital opportunities and define KPIs for transformation.
  </li>
  <li>
   Support digital adoption and customer engagement.
  </li>
  <li>
   Collaborate on IT budgets, business cases, and investment planning.
  </li>
  <li>
   Ensure alignment of tech projects with business and IT strategies.
  </li>
  <li>
   Lead cross-functional teams to deliver scalable solutions.
  </li>
  <li>
   Monitor project progress, risks, and compliance with governance standards.
  </li>
  <li>
   Stay updated on digital trends and best practices.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   People Management
  </strong>
 </p>
 <ul>
  <li>
   Allocate tasks and guide team members.
  </li>
  <li>
   Support career development and training.
  </li>
  <li>
   Provide performance feedback and coaching.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   <em>
    Note: This person will be coordinating with the IT Project Manager and the IT Business Analyst and the Business (Stakeholders).
   </em>
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   <u>
    Key Interactions
   </u>
  </strong>
 </p>
 <ul>
  <li>
   <strong>
    Internal:
   </strong>
   Strategy, Business Units, IT, BI, Distribution Networks, Subsidiaries, Overseas Branches
  </li>
  <li>
   <strong>
    External:
   </strong>
   Regulators, Service Providers, Consultants, Customers, Business Partners
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   <u>
    Qualifications &amp; Experience
   </u>
  </strong>
 </p>
 <ul>
  <li>
   <strong>
    Education:
   </strong>
   Bachelor&rsquo;s in Computer Science, IT, Engineering, or related field. Master&rsquo;s in Management/Technology is a plus.
  </li>
  <li>
   <strong>
    Experience:
   </strong>
   8&ndash;12 years in financial services/banking with experience in IT business partnership, project management, and digital transformation.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   <u>
    Technical Skills
   </u>
  </strong>
 </p>
 <ul>
  <li>
   Software development methodologies
  </li>
  <li>
   Business and IT strategy alignment
  </li>
  <li>
   Infrastructure and network design
  </li>
  <li>
   Agile frameworks and service management
  </li>
  <li>
   Business analysis and project management
  </li>
  <li>
   <strong>
    FinTech products and digital trends
   </strong>
  </li>
  <li>
   Risk, compliance, and disaster recovery
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   <u>
    Certifications (Preferred)
   </u>
  </strong>
 </p>
 <ul>
  <li>
   ITIL, PMP, or Prince2 or equivalent
  </li>
 </ul>
</div>


Information Technology Business Partner

Al Sulaiman Security Systems & Services

<p><b>Job Title: Accounts and Portfolio Analyst &ndash; CEO Office</b></p><p><b>Job Summary:</b></p><p>We are looking for a reliable and detail-oriented <b>Accounts and Portfolio Analyst</b> to support the CEO and family in managing their personal financial matters. This is a mid-level role ideal for candidates with a background in accounting or banking, who are comfortable handling personal portfolios, real estate income, and coordinating with banks and service providers.</p><p><b>Key Responsibilities:</b></p><ul><li>Prepare a weekly MIS report summarizing the CEO and family&rsquo;s personal portfolio, including:</li><li>Mutual Funds, Equities, Fixed Deposits</li><li>Cash and Bank Balances</li><li>Real Estate Investments and Rental Income</li><li>Track and record rental income and utility payments for properties.</li><li>Monitor bank accounts and assist with fund transfers upon approval.</li><li>Maintain organized records of all transactions (digital and physical).</li><li>Post credit card and online payment transactions into the accounting system.</li><li>Perform weekly and monthly bank reconciliations.</li><li>File and manage supporting documents for all payments.</li><li>Handle original property and investment documents with confidentiality.</li><li>Coordinate with bank relationship managers regarding investments.</li><li>Schedule and attend portfolio review meetings with banks and the CEO.</li><li>Liaise with the main accounts department for transaction updates.</li><li>Communicate with real estate agents for rent collection and property matters.</li><li>Assist with travel bookings (air tickets, hotels) as needed.</li><li>Ensure compliance with TDS and GST regulations related to rental income and personal financial transactions.</li></ul><p><b>Candidate Qualifications:</b></p><ul><li><b>Education:</b> Bachelor&rsquo;s degree in Commerce, Accounting, or a related field.</li><li><b>Experience: </b>3 to 5 years of experience in accounting, banking, or finance-related roles.</li><li><b>Skills Required:</b></li><li>Basic understanding of stock markets, mutual funds, and real estate.</li><li>Proficiency in MS Excel and basic accounting software.</li><li>Good organizational and communication skills.</li><li>Ability to maintain confidentiality and handle sensitive information.</li><li><b>Preferred Attributes:</b></li><li>Candidates from a Northern background (male or female) are preferred for cultural alignment.</li><li>Prior experience in handling personal or family accounts is an added advantage.</li><li>Should be trustworthy, discreet, and proactive in managing responsibilities.</li></ul><p>Job Types: Full-time, Permanent</p><p>Pay: QAR3,000.00 - QAR4,000.00 per month</p>

Accounts and Portfolio Analyst - CEO OFFICE

RITS

<p><b>Position:</b> Product Consultant &ndash; Banking Sector<br/><b>Location:</b> Doha, Qatar<br/><b>Engagement Type:</b> Contract-based (Local Hire)<br/><b>Contract Duration:</b> Unlimited Period</p><p><b>Job Description</b></p><p>RITS Qatar is seeking a <b>Product Consultant (Banking Sector)</b> to join our team in Doha. The ideal candidate will have strong experience in banking products and technology solutions, working closely with clients to understand requirements, propose solutions, and support implementation.</p><p><b>Key Responsibilities</b></p><ul><li>Act as the primary liaison between clients and internal technical teams for banking product implementations.</li><li>Understand business processes and translate client requirements into functional specifications.</li><li>Provide product demonstrations, presentations, and training to clients and stakeholders.</li><li>Support pre-sales activities by preparing proposals, product documentation, and solution designs.</li><li>Coordinate with development and testing teams to ensure successful delivery of solutions.</li><li>Conduct market and competitor analysis to suggest improvements in product offerings.</li><li>Ensure compliance with banking and IT security standards throughout project execution.</li></ul><p><b>Requirements</b></p><ul><li>Bachelor&rsquo;s degree in Business, IT, Computer Science, or related field.</li><li>Minimum <b>3&ndash;6 years of experience</b> in the <b>banking or financial technology sector</b>.</li><li>Strong understanding of <b>core banking systems, digital banking platforms, and related products</b>.</li><li>Excellent communication and client engagement skills.</li><li>Analytical and problem-solving mindset with attention to detail.</li><li>Local candidates with transferable visa preferred.</li></ul><p><b>Why Join Us</b></p><ul><li>Work with a reputed IT solutions provider in Qatar&rsquo;s banking industry.</li><li>Competitive salary and long-term career opportunity.</li><li>Collaborative and growth-oriented work culture.</li></ul><p><b>Salary Range:</b> QAR 8,000 &ndash; 12,000<br/><b>Contact:</b> rubyinformationts@gmail.com | 31118439</p><p>Job Types: Full-time, Permanent</p><p>Pay: QAR8,000.00 - QAR12,000.00 per month</p><p>Application Question(s):</p><ul><li>Are you familiar with core banking systems or digital banking platforms? If yes, please specify which ones.</li><li>What is your expected monthly salary (QAR)?</li><li>What is your availability or notice period for joining?</li></ul><p>Experience:</p><ul><li>Product Consultant / Business Analyst: 3 years (Preferred)</li><li>Banking or financial technology sector: 3 years (Preferred)</li></ul><p>Location:</p><ul><li>Doha (Required)</li></ul>

Product Consultant – Banking Sector

The Pearl Gates

<p><b>About the Role:</b><br/>We&rsquo;re looking for a skilled <b>Financial Analyst </b>to support our financial planning and performance</p><p>monitoring across all real estate operations. The ideal candidate will have a strong grasp of financial modeling, reporting, and strategic analysis within a fast-paced business environment.</p><p><b>Responsibilities:</b></p><ul><li>Prepare and analyze financial statements, forecasts, and management reports.</li><li>Monitor departmental and project-level budgets, expenses, and profitability.</li><li>Conduct market research and feasibility studies for upcoming real estate projects.</li><li>Support strategic planning, investment evaluation, and ROI assessments.</li><li>Ensure compliance with accounting standards and company financial policies.</li><li>Collaborate with cross-functional teams to improve financial performance.</li></ul><p><b>Requirements:</b></p><ul><li>Bachelor&rsquo;s degree in Finance, Accounting, or related field (Master&rsquo;s preferred).</li><li>Minimum 3 years of experience as a Financial Analyst, preferably in real estate.</li><li>Strong proficiency in Excel and financial modeling tools.</li><li>Excellent analytical and communication skills.</li><li>Ability to work independently and meet tight deadlines.</li></ul><p>Job Type: Full-time</p><p>Education:</p><ul><li>Bachelor's (Required)</li></ul><p>Experience:</p><ul><li>Financial Analyst: 5 years (Required)</li></ul><p>Location:</p><ul><li>Doha (Required)</li></ul>

Financial Analyst

Vista Consultancy Services VCS Private Limited

<p><b>Key Responsibilities1. Business Requirements Gathering and Analysis</b></p><ul><li>Engage stakeholders across departments to identify and document business needs, processes, and improvement opportunities.</li><li>Conduct workshops, interviews, and observation sessions to elicit functional and non-functional requirements.</li><li>Translate requirements into detailed Business Requirement Documents (BRDs), user stories, and functional specifications.</li></ul><p><b>2. Process Mapping and Optimization</b></p><ul><li>Model current (as-is) and future (to-be) business processes using BPMN or UML techniques.</li><li>Identify inefficiencies, automation opportunities, and integration gaps across systems and departments.</li><li>Recommend enhancements that align with CRA&rsquo;s IT strategy and digital transformation roadmap.</li></ul><p><b>3. Solution Assessment and Validation</b></p><ul><li>Liaise with technical teams, vendors, and solution architects to ensure proposed solutions meet business requirements.</li><li>Support solution design walkthroughs and User Acceptance Testing (UAT) planning.</li><li>Validate delivered functionality and ensure alignment with documented requirements.</li></ul><p><b>4. Cross-Functional Coordination</b></p><ul><li>Act as the bridge between business units, IT teams, developers, and project managers.</li><li>Support requirement traceability and ensure scope control throughout the project lifecycle.</li><li>Maintain communication with stakeholders throughout the development, testing, and rollout phases.</li></ul><p><b>5. Documentation and Knowledge Transfer</b></p><ul><li>Produce detailed documentation including use cases, data flows, system specifications, user manuals, and training guides.</li><li>Contribute to knowledge base content and ensure business documentation is version-controlled and centrally accessible.</li><li>Support the transition of business knowledge to operational support teams post-implementation.</li></ul><p><b>6. Support for Strategic IT Initiatives</b></p><ul><li>Assist in preparing business cases, feasibility studies, and ROI evaluations for new IT initiatives.</li><li>Participate in enterprise solution evaluations and RFP/RFI processes where business alignment is critical.</li><li>Track benefits realization and support periodic post-implementation reviews.</li></ul><p><b>Preferred CertificationsBusiness Analysis Certifications</b></p><ul><li>Certified Business Analysis Professional (CBAP) &ndash; IIBA</li><li>PMI Professional in Business Analysis (PMI-PBA)</li><li>BCS Business Analysis Practitioner</li></ul><p><b>Agile / Methodology Alignment</b></p><ul><li>Certified Scrum Product Owner (CSPO)</li><li>Agile Business Analyst Certification (Agile BA or equivalent)</li></ul><p><b>Complementary Certifications</b></p><ul><li>ITIL&reg; Foundation Certification (to support alignment with IT services)</li><li>Lean Six Sigma &ndash; Yellow/Green Belt (for process improvement focus)</li></ul><p>Job Type: Full-time</p>

IT Business Analyst

Candidzone

<p><b>Workforce Analyst / HR Planning Analyst</b></p><ul><li>Conduct regular workforce needs assessments in collaboration with department heads.</li><li>Analyze workforce trends, forecast staffing requirements, and provide data-driven recommendations.</li><li>Support the development and implementation of manpower planning policies and procedures</li><li>Prepare and review job descriptions to ensure clarity and consistency across the organization.</li><li>Evaluate requests for position changes, additions, or deletions within the organizational structure.</li><li>Monitor and reconcile staff headcount reports with HR records on a monthly basis.</li><li>Provide analytics and reports on manpower utilization, turnover, and retention.</li><li>Ensure compliance with internal HR policies and labor regulations.</li><li>Bachelor&rsquo;s degree in Human Resources, Business Administration, or a related field.</li><li>5 years of relevant experience in manpower planning, HR analytics, or workforce management .</li></ul><p>Job Type: Permanent</p>

Workforce Analyst / HR Planning Analyst

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