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RTC-1 Employment Services

The Role
 Position Title: Technology Lead – Travel and Tourism Employment Type: Full Time Salary: up to 15K AED all-inclusive depending on experience and qualifications Job Location: Dubai, UAE About the Client: A Dubai-based travel company with 20+ years of experience delivering exceptional holiday experiences worldwide. Job Description: • Develop and execute the company’s technology strategy, aligning digital initiatives with business objectives; lead end-to-end digital transformation across booking systems, CRM, ERP, and online platforms. • Design, implement, and maintain scalable, secure, and highly available IT infrastructure including cloud solutions, network architecture, payment gateways, and travel booking systems • Drive the development of new travel-tech solutions, online booking tools, mobile apps, and automated workflows to enhance client experience and operational efficiency. • Ensure compliance with UAE data protection regulations, travel industry standards, and cybersecurity best practices; implement policies for data privacy, risk mitigation, and system audits.
 
Requirements
 <ul>
<li>Bachelor’s or Master’s degree in Computer Science, Information Technology, or a related field • Minimum 5 years of progressive technology leadership experience, with at least 5 years in travel, tourism, or hospitality tech environments. • Expertise in cloud computing, GDS systems integration, ERP/CRM platforms, mobile/web applications, and scalable IT architecture • With strong leadership, project management, analytical, and communication skills; proven ability to lead cross-functional teams, manage complex technology projects, and drive digital transformation initiatives.</li>
</ul>
About the company
 RTC-1 Employment Services is a licensed recruitment firm based in Dubai, UAE. Our team has been in the market since 2004 and we are supporting various industries with their staffing needs across the Middle East and Africa.

Technology Lead – Travel and Tourism

<div>Company Description 
We are SGS &ndash; the world&rsquo;s leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 98,000 employees operate a network of 2,650 offices and laboratories, working together to enable a better, safer and more interconnected world.
Lead the digital transformation journey! We&rsquo;re looking for a strategic innovator to design and implement digital roadmaps, introduce cutting-edge tools and platforms, and drive cultural adoption. If you&rsquo;re passionate about leveraging technology to enhance efficiency and customer experience, this is your opportunity to shape the future of our business. 
Job Description 
<ul><li>
Assess current operations across divisions to identify digitalization opportunities.</li><li>
Develop and lead the digital services roadmap in alignment with business strategy.</li><li>
Initiate and oversee projects for new digital tools, services, and platforms.</li><li>
Ensure integration and standardization of digital initiatives across divisions.</li><li>
Evaluate and recommend emerging technologies that enhance efficiency and customer experience.</li><li>
Collaborate with IT, operations, and business leaders to drive adoption and cultural change.</li><li>
Report progress, outcomes, and impact of digital initiatives to top management.</li></ul> 

Qualifications 
<ul><li>
Bachelor&rsquo;s degree in Information Technology, Computer Science, Business, or related discipline</li><li>
MBA or equivalent is a plus</li><li>
Minimum 7&ndash;10 years&rsquo; experience in digital transformation, IT strategy, or product development.</li><li>
Strong understanding of digital platforms, automation tools, cloud solutions, and data-driven services.</li><li>
Proven track record of leading cross-divisional digital projects from assessment to delivery.</li><li>
Strong business acumen to evaluate ROI and scalability of digital initiatives.</li><li>
Excellent stakeholder management and change management skills.</li></ul></div>

Digital Services Manager

KFC MENAPAKT & CCA

<div>
 
 At KFC, our customers connect with our brands through digital experiences &mdash; and we&rsquo;re on a mission to make 100% of our transactions digital. Behind the scenes, our teams use cutting-edge store technologies to deliver seamless, customer-first moments.
 
 
 We&rsquo;re looking for a
 
 Head of Digital Product
 
 to shape and drive our digital transformation across the
 
 CIS region, Turkey, Algeria, Tunisia, and broader MENAPakT markets
 
 .
 
 
 💡
 
 In this role, you will:
 
 
 <ul>
 <li>
 Lead the digital product vision and strategy, building roadmaps across eCommerce, Delivery, Loyalty, and CRM.
 </li>
 <li>
 Drive restaurant technology innovation: POS, kiosks, drive-through, kitchen displays, and more.
 </li>
 <li>
 Partner with CDIO, Regional Product Managers, and franchisee tech teams to launch and scale digital initiatives.
 </li>
 <li>
 Track performance, optimize customer journeys, and deliver commercial impact through tech.
 </li>
 <li>
 Build frictionless experiences that delight customers and improve restaurant operations.
 </li>
 </ul>
 
 
 Scope:
 
 
 <ul>
 <li>
 1,400+ stores across 21 countries
 </li>
 <li>
 USD $2Bn annual sales
 </li>
 <li>
 Major impact on customer experience and digital growth
 </li>
 </ul>
 
 
 We&rsquo;re looking for:
 
 
 
 A proven digital leader with experience in consumer-facing tech, product management, and large-scale launches across multiple markets. Strong in strategy, agile delivery, and stakeholder management, with expertise in eCommerce, apps, CRM, loyalty, payments, and restaurant technologies.
 
 
 If you&rsquo;re passionate about shaping the future of digital in one of the world&rsquo;s most iconic brands &mdash; this is your opportunity.
 
</div>

Digital Product Manager

<div>
 
 As Associate Director &ndash; Digital &amp; eCommerce, you will lead the execution and acceleration of the digital transformation agenda across 22 countries in the MENAPAKT &amp; CCA regions, covering over 1,200 restaurants. This role is central to driving the region&rsquo;s digital performance across aggregator partnerships, delivery, owned platforms (web/app), loyalty, CRM, and digital media &mdash; ensuring strong business impact and operational excellence.
 
 
 Reporting to the Digital Director, you will act as a strategic partner to market teams, franchisees, and cross-functional stakeholders, driving digital initiatives that enhance customer experience, grow digital revenue, and build long-term brand engagement. You will be accountable for supporting performance marketing execution, overseeing full-funnel media performance, and ensuring seamless execution across paid, owned, and earned channels.
 
 
 A key focus will be delivering results through data-led decision-making &mdash; working with analytics, technology, and brand teams to design, test, and optimize digital journeys and lifecycle programs. This includes supporting personalization and segmentation across CRM touchpoints, driving app growth, boosting customer retention, and increasing frequency and lifetime value.
 
 
 You will also lead the enhancement and adoption of digital platforms (aggregators, web, app, kiosks), ensuring continuous optimization, platform parity, and KPI delivery. Your role includes owning Martech enablement, campaign performance tracking, and maintaining strong governance of data feeds, tagging infrastructure, and audience frameworks via tools like GA4, Firebase, and CDPs.
 
 
 This is a highly collaborative, fast-paced role requiring strong stakeholder management &mdash; especially with franchisees. Experience in franchise operations, stakeholder alignment, and cross-market delivery is key. The role also calls for a strong operational excellence mindset &mdash; including experience in Six Sigma, process optimization, and agile execution frameworks.
 
 
 The ideal candidate brings 10&ndash;12 years of experience in digital/eCommerce, preferably in QSR or multi-market retail environments, with demonstrated expertise in building and scaling digital channels, customer engagement programs, and revenue-generating platforms. You are analytical, commercially driven, and thrive in ambiguous, high-growth environments. You bring a passion for innovation, strong communication skills, and the ability to translate global digital priorities into scalable, high-impact local actions.
 
</div>

Associate Director-Digital & eCommerce (12 months Contract)

Mind Stream

The Senior Project Manager will lead large-scale digital transformation initiatives with a primary focus on business process automation, CRM implementations, customer experience platforms, and digital engagement solutions. The role requires a combination of strong project management expertise, business acumen, and technology fluency to ensure successful delivery of initiatives that streamline operations, enhance customer interactions, and enable data-driven decision-making. The incumbent will drive innovation, efficiency, and measurable business value while aligning with the organization&rsquo;s strategic digital roadmap.Roles and Responsibilities:&middot; Lead the end-to-end delivery of digital transformation projects including Business Process Automation (BPA), CRM platforms, workflow digitization, and digital engagement solutions.&middot; Translate organizational goals into actionable digital strategies, roadmaps, and execution plans.&middot; Collaborate with business stakeholders to identify, analyze, and re-engineer processes for automation, efficiency, and scalability.&middot; Ensure delivery excellence across CRM implementations (e.g., Salesforce, Dynamics, HubSpot), customer portals, and omni-channel engagement platforms.&middot; Drive adoption of automation technologies such as RPA, AI/ML, and low-code/no-code platforms to enhance business efficiency.&middot; Oversee digital engagement initiatives including customer self-service portals, mobile applications, chatbots, and omnichannel communication.&middot; Establish strong governance frameworks, ensuring compliance with data protection, cybersecurity, and industry standards.&middot; Provide executive-level reports on progress, milestones, risks, financials, and business outcomes.&middot; Manage project budgets, resources, and third-party vendors while ensuring contract compliance and service quality.&middot; Lead change management initiatives by preparing the business for digital adoption and embedding new ways of working.&middot; Facilitate workshops, governance forums, and steering committees to ensure effective decision-making and stakeholder alignment.&middot; Support Sales and Pre-Sales teams during bids and proposals by providing subject-matter expertise in digital transformation delivery.&middot; Contribute to PMO functions including portfolio reporting, resource allocation, and project monitoring.&middot; Apply Agile, Waterfall, and hybrid project management methodologies based on project context.Qualification &amp; Experience:&middot; Bachelor&rsquo;s or Master&rsquo;s degree in Business, Computer Science, Information Systems, or related field.&middot; Recognized Project Management certifications (PMP, PRINCE2, or equivalent).&middot; 10&ndash;12 years of progressive project management experience, with at least 5 years leading digital transformation initiatives.&middot; Proven experience in delivering large-scale CRM programs, business process automation projects, and digital engagement platforms.&middot; Strong knowledge of RPA tools, CRM systems, and digital engagement solutions.&middot; Experience managing multi-million-dollar transformation programs with diverse stakeholder groups.&middot; Strong understanding of cloud platforms (Azure, GCP) and integration with digital solutions.&middot; Excellent communication and stakeholder management skills, with ability to engage at senior management and CXO levels.Core Competencies:&middot; Leadership and ability to inspire diverse cross-functional teams.&middot; Expertise in business process re-engineering, automation, and customer experience transformation.&middot; Strong business-technology acumen, with familiarity in CRM, RPA, AI, low-code platforms, and customer engagement solutions.&middot; Analytical mindset with ability to translate business needs into digital workflows and measurable outcomes.&middot; Proven ability to drive organizational change, adoption, and cultural alignment with digital initiatives.&middot; Results-driven, with a consistent track record of delivering projects on time, within scope, and on budget.Preferred Skills:&middot; Fluency in English; Arabic proficiency is an added advantage.&middot; Excellent presentation, facilitation, and negotiation skills.&middot; Proficiency in MS Project, MS Office Suite, Jira, and collaboration platforms.&middot; Strong vendor management, contract negotiation, and problem-solving skills.&middot; High adaptability, critical thinking, and decision-making capabilities.&middot; Strong interpersonal and influencing skills with ability to work across organizational levels.Professionalism, accountability, and ability to deliver independentlyJob Type: Full-timePay: AED22,000.00 - AED24,000.00 per monthApplication Question(s):<ul><li>How many years of experience do you have in Project Management?</li><li>How many years of experience in Digital Transformation projects?</li><li>Have you led CRM implementation projects? (Yes/No &ndash; If Yes, specify systems and duration)</li><li>Have you worked with Business Process Automation or RPA initiatives? (Yes/No &ndash; If Yes, specify)</li><li>Do you have experience managing budgets and multi-vendor projects? (Yes/No &ndash; If Yes, specify)</li><li>Are you fluent in Arabic?</li><li>Notice period?</li></ul>

Senior Project Manager – Digital Transformation (English & Arabic)

Role Summary:The Senior Project Manager will lead and deliver a large-scale digital transformation program with a strong focus on taxation systems, compliance, and regulatory frameworks. The role requires a blend of deep project management expertise, strong stakeholder engagement skills, and in-depth knowledge of tax regulations, processes, and technology solutions. The incumbent will be responsible for ensuring the successful implementation of digital initiatives that optimize taxation workflows, strengthen compliance, and enhance operational efficiency, while aligning with theorganization&rsquo;s overall digital strategy.Roles and Responsibilities:&middot; Lead end-to-end delivery of digital transformation projects focused on taxation, ensuring alignment to scope, budget, timelines, and quality standards.&middot; Translate business objectives and tax compliance requirements into executable project roadmaps, deliverables, and milestones.&middot; Ensure strict adherence to applicable tax laws, statutory reporting, and international regulatory frameworks throughout the project lifecycle.&middot; Develop comprehensive project documentation including project plans, costing, resource allocation, risk management, success criteria, and change control processes.&middot; Drive collaboration across finance, IT, legal, and regulatory teams to ensure requirements, schedules, and deliverables remain on track.&middot; Identify, assess, and mitigate risks related to taxation compliance, system integration, or evolving regulatory changes.&middot; Provide regular executive-level reporting on progress, financials, compliance, and risk posture.&middot; Lead, coach, and motivate cross-functional project teams, ensuring clarity of roles, accountability, and delivery excellence.&middot; Manage third-party vendors and consultants engaged in taxation technology implementation, ensuring contract compliance and service quality.&middot; Support business development and pre-sales efforts by providing project management insights and contributing to bid/proposal activities.&middot; Contribute to PMO functions including project reporting, resource planning, and performance monitoring.&middot; Apply both Agile and Waterfall methodologies effectively depending on project context, with experience managing hybrid and resource-based models (Fixed Cost, T&amp;M).&middot; Facilitate project governance forums, workshops, and steering meetings with senior stakeholders, ensuring effective communication and decision-making.Qualification &amp; Experience:&middot; Bachelor&rsquo;s or Master&rsquo;s degree in Finance, Accounting, Business, or Information Systems.&middot; Professional certifications in project management (PMP, PRINCE2, or equivalent).&middot; 10&ndash;12 years of progressive project management experience, with at least 5 years in senior roles leading digital transformation programs.&middot; Strong knowledge of taxation frameworks (corporate tax, VAT, withholding, etc.) and their digital implementation.&middot; Proven experience in taxation technology enablement (ERP tax modules, tax engines, e- invoicing platforms, compliance tools).&middot; Demonstrated success in managing multi-million-dollar transformation programs in regulated environments.&middot; Exceptional stakeholder engagement and communication skills, with ability to influence at CXO and regulatory authority levels.Core Competencies:&middot; Leadership and ability to inspire cross-functional, multicultural teams.&middot; Deep understanding of taxation laws, compliance, and their integration into digital systems.&middot; Strong business-technology acumen, with familiarity in ERP platforms (SAP, Oracle, MS Dynamics), tax engines, and emerging technologies (AI/ML, RPA).&middot; Analytical strength to translate tax complexities into digital workflows, compliance dashboards, and automation strategies.&middot; Change leadership with proven success in embedding new taxation processes within organizations.&middot; Results-driven with a strong track record of delivering complex programs within scope, time, and budget.Preferred Skills:&middot; Fluency in English and Arabic (spoken and written).&middot; Excellent presentation, facilitation, and negotiation skills with senior executives and external stakeholders.&middot; Strong vendor management, contract negotiation, and problem-solving abilities.&middot; Proficiency in MS Project, MS Office Suite, and Jira.High adaptability, critical thinking, and decisiJob Type: Full-timePay: AED24,000.00 - AED26,000.00 per monthApplication Question(s):<ul><li>Years of Experience in Project Management?</li><li>Years of Experience in Taxation / Tax Compliance Projects?</li><li>Experience in Digital Transformation Programs (Yes/No &ndash; If Yes, specify)</li><li>Experience with ERP Tax Modules / Tax Engines / e-Invoicing Platforms (Yes/No &ndash; If Yes, specify)</li><li>Professional Project Management Certification (PMP / PRINCE2 / Equivalent) (Yes/No &ndash; If Yes, specify)</li><li>Bilingual Proficiency: English &amp; Arabic (Yes/No)</li><li>Experience Managing Multi-Million Dollar Programs (Yes/No &ndash; If Yes, specify)</li><li>Experience with Stakeholder Management at Senior / CXO Level (Yes/No &ndash; If Yes, specify)</li><li>What is your current and expected salary? Notice period?</li></ul>

Senior Project Manager – Taxation (Bilingual-English & Arabic)

CNS Middle East

<div>
 
 Company Description
 
 
 
 CNS is a technology company that powers the future by providing digital solutions essential to support all enterprise and human development. While growing and managing a robust pool of supplier-partners for the benefit of our clients has always been a priority, we are constantly re-inventing ourselves.
 
 
 Founded in 1987 with more than 30 years of experience, CNS employs over 320 employees including more than 250 certified engineers. We offer in-depth expertise and a range of best-in-class products that support the digital transformation of all major industries. With offices in three countries, we have an extensive reach into, and regional knowledge of the Middle East markets.
 
 
 A shift into levering our many years of experience to develop pioneering software in-house will add yet another dimension to our highly innovative solutions-portfolio.
 
 
 
 Job Description
 
 
 
 JOB SUMMARY
 
 
 CNS is seeking a results-driven and experienced Senior Project Manager to lead the delivery of a large-scale Digital Experience Managed Services engagement with a major UAE government entity. The initiative involves improving accessibility, usability, and satisfaction across over 30 systems and 160+ services, aligning with government digital transformation goals, service excellence KPIs, and accessibility standards (WCAG 2.1 AA).
 
 
 As the project lead, you will manage a multidisciplinary team of UX/UI consultants, analysts, developers, and customer success specialists. You will ensure delivery excellence, stakeholder satisfaction, and SLA compliance across the entire program lifecycle.
 
 
 
 Duties &amp; Responsibilities
 
 
 
 <ul>
 <li>
 Project Leadership &amp; Delivery
 </li>
 <li>
 Lead the full lifecycle of the digital managed services engagement from planning to execution.
 </li>
 <li>
 Oversee the implementation of user-centric improvements across web portals, mobile apps, and omnichannel digital touchpoints.
 </li>
 <li>
 Drive compliance with project timelines, resource plans, and financial targets.
 </li>
 <li>
 Team &amp; Stakeholder Management
 </li>
 <li>
 Directly manage cross-functional teams to ensure coordination across UX, accessibility, analysis, and reporting functions.
 </li>
 <li>
 Serve as the central point of contact between CNS and government stakeholders.
 </li>
 <li>
 Facilitate team stand-ups, status reviews, steering committee sessions, and progress walkthroughs.
 </li>
 <li>
 UX, Accessibility &amp; Quality Oversight
 </li>
 <li>
 Ensure 100% compliance with WCAG 2.1 AA across all digital services and platforms.
 </li>
 <li>
 Oversee the delivery of:
 </li>
 <li>
 Accessibility audits &amp; remediation reports
 </li>
 <li>
 Usability reviews &amp; content evaluations
 </li>
 <li>
 UX/UI standards &amp; unified design strategies
 </li>
 <li>
 Mystery shopper analysis &amp; customer voice feedback reports
 </li>
 <li>
 KPI dashboards and award readiness documentation
 </li>
 <li>
 Ensure deliverables align with government-mandated service excellence frameworks.
 </li>
 <li>
 SLA &amp; KPI Management
 </li>
 <li>
 Define, monitor, and report on project SLAs and key performance indicators.
 </li>
 <li>
 Lead KPI improvement initiatives and data-driven optimization based on inputs from the Happiness Meter, CRM, and feedback channels.
 </li>
 <li>
 Risk, Compliance &amp; Documentation
 </li>
 <li>
 Identify project risks early, define mitigation plans, and drive proactive issue resolution.
 </li>
 <li>
 Maintain all project documentation, version control, and compliance with change control procedures.
 </li>
 <li>
 Ensure adherence to:
 </li>
 <li>
 Government cybersecurity standards (e.g., DESC, ISO 27001)
 </li>
 <li>
 NDA and third-party access protocols
 </li>
 <li>
 Audit readiness and internal review requirements
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 Education
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in computer science, IT, Engineering, or Business Management
 </li>
 <li>
 PMP&reg; Certification
 </li>
 <li>
 Agile or Scrum Certification
 
 
 </li>
 </ul>
 
 Experience
 
 
 
 <ul>
 <li>
 Minimum 8 years of professional project management experience.
 </li>
 <li>
 5+ years in government digital transformation, service design, or UX-related project leadership
 </li>
 <li>
 Proven experience managing vendor-client delivery models within the UAE or GCC region
 
 
 </li>
 </ul>
 Additional Information
 
 
 
 Compliance with policies and procedures based on the ISO standards adopted by CNS.
 
</div>

Project Manager - Digital Experience

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