sales manager

marketing executive

marketing manager

key account manager

hr manager

customer experience manager

SAP GROUP

<div></div>W<br><div><div><b>e help the world run better
</b><br>
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging &ndash; but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.
</div><div></div><div><b><br>
The SAP Academy for Customer Success is a global development program designed for talent who are early in their career.
</b></div><br>
<div></div>
<div><b>What we offer
</b></div>
<div>We help the world run better.
</div><br>
<div></div>
<div>Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned with our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your contributions, and various benefit options for you to choose from. Apply Now!
</div><br>
<div></div>
<div><b>Who You&rsquo;ll become
</b></div><br>
<div></div>
<div><b>Customer Success Manager (CSM) Responsibilities:
</b></div>
<div>As a part of joining the Customer Success team, you will first participate in the distinguished SAP Academy for Customer Success, a 10-month dynamic program designed to equip you with an array of skills and a robust foundation for your fruitful career. Following this enriching experience within a globally diverse and supportive environment, you will then transition into the exciting role of Customer Success Manager (f/m/d).
</div><br>
<div></div>
<p>The Customer Success Manager (CSM) works directly with customers to guide them through their business journey with our solutions. The CSM works to increase customer satisfaction, retention, renewals, references, and upsells for Cloud products within their assigned solution portfolio. The CSM oversees key customer milestones throughout the customer lifecycle, from deal signature through system provisioning, monitoring implementation progress, and business case achievement. The CSM is expected to serve as the strategic point of contact for the customer within the assigned solution portfolio and to leverage appropriate resources across SAP functions to maintain overall customer health.
</p><br>
<p></p>
<p><b>What You&rsquo;ll Do
</b></p>
<p>As a CSM within the SAP Academy for Customer Success, you will be responsible to:
</p>
<ul>S<li>uccessfully complete a 10-month learn-apply program, which includes classroom phases and field phases with your CSM team, that enhances your support in the CSM role, a critical customer-facing function within our dynamic Customer Success board area.
</li>I<li>mmerse yourself in multi-dimensional, experiential learning with a focus on digital transformation, global intelligence, human skills, business and technology acumen, solution/industry knowledge, and strategy/tools/process.
</li>E<li>nhance skills around your solution portfolio, managing customer retention, and driving value realization.
</li>R<li>eceive onboarding in your local market with on-the-job training and mentoring by a senior CSM professional in the field. You will have the opportunity to work both behind the scenes and directly with customers.
</li></ul><br>
<p></p>
<p>The program will enrich your knowledge of SAP and the Customer Success board area and give you the professional experience to be ready to serve our customers. We offer full-time employment from day one with practical learning application for your role. Upon successful completion of the program, you will move into a direct customer-facing CSM role in your market and continue to receive mentoring and coaching support to accelerate your growth.
<br>
C<br>
<br>
</p><p>SM focus areas:
S</p><p><b>AP Finance &amp; Spend Management (F&amp;S) &ndash; K</b>nowledge in key areas such as accounting, procurement, and supplier management, focused on boosting visibility, cutting costs, and improving efficiency.
</p>
<ul>S<li>/4HANA Finance
</li>F<li>inance &amp; Quote to Cash(Q2C)
</li>P<li>rocurement
</li></ul><br>
<p></p>
<p><b>SAP SuccessFactors (Human Capital Management - HCM) -</b> Knowledge in core HR and payroll, talent management, employee experience management, HR analytics, workforce planning, and sales performance management.
</p><br>
<p></p>
<p><b>SAP Supply Chain Management (SCM) -</b> Knowledge in Supply Chain, Asset Management, Manufacturing, Logistics, or Product and Project lifecycle management.
</p><br>
<p></p>
<p><b>SAP Customer Experience (CX) -</b> Knowledge of e-commerce, sales, customer service, and marketing processes.
</p><br>
<p></p>
<p><b>SAP Business Transformation Management (BTM) - K</b>nowledge in Business Process Management/Business Process Automation applications.
</p>
<p><b>What You Bring
</b></p><br>
<p></p>
<div><b>CSM Program
</b></div>
<ul>2<li>&ndash;3 years of experience supporting customers and driving business transformation, ideally in consulting or account management.
</li>P<li>roven ability to deliver strategic guidance and solutions that drive customer success and long-term value, coupled with experience in resolving issues and managing escalations to ensure satisfaction and business continuity
</li></ul><br>
<div></div>
<div><b>For All
</b></div>
<ul>A<li><div><ul><li><div><ul><li> cooperative and productive approach to working relationships, internally and externally.
</li>A<li> strong ability to quickly learn new concepts, adapt to changing environments, and apply knowledge to deliver results.
</li>A<li>n understanding of AI fundamentals, uses, and ethics, to identify business problems solvable with AI.
A</li><li> resilient mindset, embracing challenges with optimism and consistently striving for growth and success.
</li>S<li>trong Business Acumen, including demonstrated knowledge of business processes and/or industries.
P</li><li>roficiency in English to engage with our global networ
</li>D<li>ue to local legal mandates, including Emiratization, only UAE nationals will be considered at this time.
</li></ul></div></li><br>
</ul>A</div></li></ul><div></div><div><b>bout the Academy for Customer Success:
</b></div>
<p>The SAP Academy for Customer Success offers a three-year journey that drives accountability and enhances productivity. It enables graduates to make a quick impact in customer-facing roles while fostering career longevity and leadership potential.
</p><br>
<p></p>
<p>Join us for a unique opportunity to build a global network, collaborate with customers to solve real business challenges, and gain hands-on experience with world-class cloud solutions &mdash; all while learning in a dynamic environment and earning competitive pay and benefits.
</p><br>
<p></p>
<p><b>#SAPAcademyforCustomerSuccess
#</b></p><p><b>SAPCSCareers
</b></p>
<p><b>#SAPNextGen
</b></p><br>
<p></p>
<div><b>Bring out your best
</b><br>
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
<br>
<br>
W<b>e win with inclusion
</b><br>
SAP&rsquo;s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone &ndash; regardless of background &ndash; feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.
<br>
<br>
SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.
<br>
<br>
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
<br>
<br>
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.
<br>
<br>
Successful candidates might be required to undergo a background verification with an external vendor.
</div><br>
<div></div>
<div><b>AI Usage in the Recruitment Process
</b></div>
<div>For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.
P</div><p>lease note that any violation of these guidelines may result in disqualification from the hiring process.
<br>
<br>
</p></div>

Customer Success Manager - SAP Academy for Customer Success - UAE National Opportunity

Chalhoub Group

<div>
 <strong>
  Who we
 </strong>
 <strong>
  are
  <br/>
  <br/>
 </strong>
 We are a leading partner for luxury across the Middle East. With more than 600 stores, 300 brands and over 65 years of experience in the region, we have become a major player in the beauty, fashion and gift sectors, by offering service excellence to our partners and delighting all our customers. We are moving fast from a traditional distributor and retailer for luxury in the Middle East, to a hybrid retailer bringing luxury experiences to the fingertips of customers everywhere.
 <br/>
 <br/>
 To fuel the next stage of our growth we are looking to build a world class team. From physical retail through to supply chain and customer loyalty, we aim to use technology and data to continuously improve every aspect of our operations. We are looking for top talent to join us on this journey of exploring new horizons together.
 <br/>
 <br/>
 <strong>
  What You'll Be Doing
  <br/>
  <br/>
 </strong>
 At Chalhoub, creativity is a team effort! Working as a Store Manager you are responsible for driving the store business, building a base of loyal VIP customers by recruiting and retaining them, managing the team and ensuring full adherence to the brand&rsquo;s guidelines and store processes.
 <br/>
 <br/>
 Key Responsibilities
 <br/>
 <br/>
 <ul>
  <li>
   Lead by example and represent the brand by communicating its values and philosophy though all activities and interactions with customers and other team members
  </li>
  <li>
   Define, execute and monitor the store action plan to achieve sales targets and KPIs.
  </li>
  <li>
   Manage the customer database to build strong relationship with customers and create future potential selling opportunities
  </li>
  <li>
   Stay ahead of latest trends, products and competitors and share feedback with relevant stakeholders in the back-office team.
  </li>
  <li>
   Think hybrid by leveraging all type of point of sales online and offline.
  </li>
  <li>
   Team Leadership and Development
  </li>
  <li>
   Provide a clear vision to the team about the business and store&rsquo;s vision and key directions
  </li>
  <li>
   Identify, recruit, develop and retain strong talents
  </li>
  <li>
   Create a positive work environment based on trust, respect and fairness and be the voice of the employees when needed by sharing any of their feedback, challenges and concerns with the leadership and HR teams.
  </li>
  <li>
   Act as a coach for the team members and promote growth mindset by leveraging the Group&rsquo;s available learning tools and platforms an constantly monitor the team&rsquo;s development plans and professional growth.
  </li>
  <li>
   Ensure performance improvement plans are discussed and documented in a transparent manner.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Customer Experience
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Develop the omnichannel mindset among the team by constantly promoting the different touchpoints of the customer experience (physical and digital), the clienteling approach and techniques with a focus on VIPs, leveraging customer data to proactively catering to their needs and preferences, the brand&rsquo;s ecommerce business including different activities, offerings, activations, etc.
  </li>
  <li>
   Recruit new clients and convert them into loyal VIP customers by providing them with an excellent experience and constantly networking with them
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Operational Excellence
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Ensure all sales and operational policies and procedures are followed and maintained in the store.
  </li>
  <li>
   Ensure e-commerce orders are prepared and processed within the set SLAs in terms of time and quality and no fulfillment action is pending in the store.
  </li>
  <li>
   Leverage available technology tools when available to support customer experience in and outside of store (Clienteling app, OMS, Business Whatsapp, etc.) and ensure the team is well versed with it or overwise trained on it.
  </li>
  <li>
   Ensure all operating standards are followed from stock replenishment to organizing displays as per the brand&rsquo;s VM guidelines.
  </li>
  <li>
   Ensure that all processes are compliant with legal, safety, security, retail store operations and HR guidelines, work closely with relevant teams to constantly improve them and escalate any issues or concerns for prompt action.
  </li>
  <li>
   Ensure a healthy floor coverage by analyzing historical traffic data and anticipating peak hours
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What You'll Need To Succeed
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   3-5 years experience in luxury fashion or beauty retail
  </li>
  <li>
   Proven track record of achieving sales targets and managing P&amp;L responsibilities.
  </li>
  <li>
   Experience leading, training, and developing a team of 5 or more employees.
  </li>
  <li>
   Prior responsibility for inventory control, merchandising, and store operations.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What We Can Offer You
  <br/>
  <br/>
 </strong>
 With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.
 <br/>
 <br/>
 We recognize the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts. To view all our perks and benefits, click here.
 <br/>
 <br/>
 <strong>
  We Invite All Applicants to Apply
  <br/>
  <br/>
 </strong>
 It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.
 <br/>
 <br/>
 We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.
</div>


Store Manager - Luxury Retail

MEFITPRO

<p><b>Member Experience Executive</b></p><p><b>Location: </b>Dubai, UAE</p><p><b>Job Type: </b>Full Time</p><p><b>Location: </b>One of Dubai's most iconic 5-star lifestyle destinations in Business Bay</p><p><b>Employer: </b>Luxury hospitality &amp; wellness brand, internationally recognized for premium guest experiences</p><p><b>Facilities: </b>State-of-the-art Pilates studio, part of an upscale recreation and spa department</p><p><b>Reporting to:</b> SPA &amp; Recreation Manager / Pilates &amp; Fitness Supervisor</p><p>This job description sets out the current duties of the job role that may vary from time to time without changing the general character of the job role or the level of responsibility entailed.</p><p><b>Working Days: </b>6 Days a week</p><p><b>Working Hours:</b> 9-10 hours per day.</p><p><b>Package &amp; Benefits:</b></p><p><b>Basic Salary:</b> AED 6,000</p><ul><li>Top-Tier Commission Structure</li><li>Duty Meals Provided</li><li>Visa, Medical Insurance, Flights</li><li>Opportunities for career growth within a global luxury brand</li><li>Note: No accommodation/transportation provided</li></ul><p><b>JOB SUMMARY</b></p><p>The Member Experience Executive is responsible for delivering a welcoming and professional front-of-house experience while playing a key role in driving revenue through the proactive sale of memberships, class packages, and private sessions. This position supports the day-to day operations of the studio by managing client inquiries, handling check-ins, and ensuring seamless service delivery.</p><p>Reporting directly to the Assistant Pilates &amp; Fitness Manager, the representative is expected to consistently embody premium service standards, providing every guest with a personalized and high-quality experience.</p><p>The ideal candidate is highly sales-driven, goal-oriented, and passionate about health and wellness, with excellent interpersonal skills and a strong commitment to achieving and exceeding sales targets.</p><p><b>SCOPE / BUSINESS CONTEXT</b></p><p>Full Time position based at the property.</p><p><b>CANDIDATE PROFILE</b></p><p><b>Experience:</b></p><p>2+ years in sales or customer service (fitness/wellness industry preferred).</p><p><b>Skills and Knowledge:</b></p><ul><li>Computer literate (Excel, Word, PowerPoint, admin systems).</li><li>Excellent communication and sales skills.</li><li>Knowledge of Pilates or fitness concepts a plus.</li><li>Familiarity with booking systems (e.g., Book4Time) an advantage.</li><li>Strong written and spoken English.</li><li>Good interpersonal skills, able to engage with diverse backgrounds.</li><li>Ability to work under pressure and multitask.</li><li>Flexibility with shifts, evenings, weekends, and holidays.</li><li>Well presented with clear speech, physically active, energetic.</li><li>Self-motivated and proactive, capable of working independently.</li></ul><p><b>Education or Certification:</b></p><p><b>Minimum:</b> High school diploma or equivalent (e.g., GED).</p><p><b>Preferred: </b>Diploma or Bachelor's degree in Hospitality, Business Administration, Marketing, Sports Management, or related field.</p><p><b>CORE WORK ACTIVITIES</b></p><ul><li>Member Experience Responsibilities</li><li>Greet and check-in clients with professionalism and warmth.</li><li>Actively promote and sell memberships and class packages.</li><li>Respond to inquiries via WhatsApp, email, phone, and walk-ins.</li><li>Assist with appointment scheduling and payment processing.</li><li>Maintain the front desk area and booking system.</li><li>Track sales activity and follow up with leads and prospects.</li><li>Prepare and submit regular sales and performance reports.</li><li>Upsell retail items.</li><li>Foster meaningful client relationships and build community.</li><li>Promote a love for fitness, including yoga, Pilates, and reformer.</li><li>Bring energy, confidence, and authenticity to client interactions.</li><li>Demonstrate charisma, positivity, and relationship-building skills.</li><li>Collaborate with colleagues to support a team environment.</li><li>Attend team meetings and contribute proactively.</li><li>Operations &amp; Management Support</li><li>Maintain professionalism and attentiveness to guest needs.</li><li>Ensure studio/club maintenance and cleanliness.</li><li>Enforce club rules and promote a safe environment.</li><li>Ensure compliance with gym, health, and pool safety standards.</li><li>Report and follow up on engineering or facility issues.</li><li>Monitor and complete checklists as required.</li><li>Participate in training sessions as per business needs.</li><li>Support the Assistant Pilates &amp; Fitness Manager with operations, new staff onboarding, and</li><li>procurement follow-ups.</li><li>Carry out brand and standards checks.</li><li>Deputize for the Assistant Pilates &amp; Fitness Manager when required.</li><li>Support departmental supervision and performance.</li></ul><p><b>OTHERS</b></p><p><b>Safety and Security</b></p><ul><li>Report work-related accidents or injuries immediately.</li><li>Follow safety and security policies to maintain a clean, safe, and secure environment.</li><li>Report thefts or incidents promptly.</li></ul><p><b>Policies and Procedures</b></p><ul><li>Follow all company and departmental policies.</li><li>Protect guest and colleague privacy and confidentiality.</li><li>Maintain professional appearance and uniform standards.</li><li>Safeguard company tools, equipment, and assets.</li><li>Perform reasonable job duties as requested.</li><li>Standard work week: minimum 48 hours.</li></ul><p><b>Guest Relations</b></p><ul><li>Actively listen and respond to guest questions, concerns, and requests.</li><li>Anticipate and address guest needs promptly and professionally.</li><li>Engage in meaningful conversations, providing property and local information.</li><li>Ensure every guest feels welcomed, appreciated, and given a fond farewell.</li></ul><p><b>Communication</b></p><ul><li>Answer calls promptly and professionally.</li><li>Communicate clearly and effectively with guests and colleagues.</li><li>Collaborate and share information openly with the team.</li></ul><p><b>Working with Others</b></p><ul><li>Treat colleagues with dignity, respect, and support.</li><li>Handle sensitive issues with professionalism and confidentiality.</li><li>Build positive and productive working relationships.</li><li>Foster teamwork to achieve shared goals.</li></ul><p><b>Quality Assurance</b></p><ul><li>Comply with quality assurance standards and audits.</li></ul><p><b>Physical Requirements</b></p><ul><li>Use computer and booking systems efficiently.</li><li>Stand, sit, or walk for extended periods.</li><li>Lift/carry objects up to 10 pounds.</li><li>Read and verify information in multiple formats.</li></ul><p><b>BENEFITS AND OPPORTUNITIES</b></p><p>The Member Experience Executive will enjoy a competitive and comprehensive package with attractive benefits, including opportunities for professional development and career growth within a dynamic organization.</p><p>Job Type: Full-time</p><p>Pay: AED6,000.00 per month</p><p>Ability to commute/relocate:</p><ul><li>Dubai: Reliably commute or planning to relocate before starting work (Preferred)</li></ul><p>Education:</p><ul><li>Diploma (Preferred)</li></ul><p>Experience:</p><ul><li>Front Desk Receptionist : 2 years (Preferred)</li><li>Fitness/Sports/ Wellness Industry : 2 years (Preferred)</li></ul><p>Language:</p><ul><li>English or Arabic Fluently (Preferred)</li></ul><p>Location:</p><ul><li>Dubai (Required)</li></ul><p>Willingness to travel:</p><ul><li>100% (Preferred)</li></ul>

Member Experience Executive

Sprinklr

<div><div>Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world&rsquo;s most valuable enterprises &mdash; global brands like Microsoft, P&amp;G, Samsung and more than 50% of the Fortune 100.</div><div></div><div>
Learn more about our culture and how we make our employees happier through The Sprinklr Way.</div><div></div><div>
Job Description</div><div></div><div><div>
Sprinklr is seeking a Professional Services Engagement Manager to join the EMEA team in Dubai. They will work with Customers directly as well as internal sales, services and partner teams to strategise around new Services business opportunities for new and existing customers as well as develop relationships with key customer stakeholders as a trusted advisor for Sprinklr services solutions, including implementation, managed services, training and support offerings.</div></div><div></div><div><div><br>
As an expert in Sprinklr&rsquo;s value proposition and our services and support solutions, you will be responsible for the entire services sales process during pre-sale engagements, preparing service delivery proposals, bid responses, defining statements of work and commercial offers to ensure the successful deployment of Sprinklr, preparing our customers for long term value realisation from their adoption of Sprinklr&rsquo;s technology.</div></div><div></div><div><div>
The candidate will possess the ability to gather customer requirements, design and propose complete solution offerings that clearly fit into customer&rsquo;s business requirements to solve their current pain points, alongside Sprinklr&rsquo;s account teams whilst also managing key internal metrics regarding profitability and margin. This role will report into the Director, Engagement Management EMEA.</div></div><div></div><div><div>
Main Responsibilities</div></div><div><ul><li><div>
Partner with the Software Sales teams to scope and propose new services and support business, to grow existing accounts and secure new customers across our account portfolio with a particular focus on Contact Centre and CCaaS business across all verticals in the UK&amp;I market.</div></li></ul></div><div><ul><li><div>
Discover the requirements for Sprinklr clients to propose complete integrated service delivery offerings that clearly fit into customer&rsquo;s business requirements to solve their current pain points as well as long term operational models for multi-year adoption and value realisation</div></li></ul></div><div><ul><li><div>
Develop proposals and respond to RFPs/RFIs positioning recommendations for Sprinklr deployment strategies to enable swift value realisation as well as longer term services proposals for retained and operational services</div></li></ul></div><div><ul><li><div>
Lead executive services-sales presentations of Sprinklr services offerings, including at client locations, covering Sprinklr&rsquo;s UK&amp;I region.</div></li></ul></div><div><ul><li><div>
Document customer requirements, both technical and organisational, during the pre-sale cycle to inform a subsequent successful deployment of Sprinklr</div></li></ul></div><div><ul><li><div>
Create compelling commercial proposals utilising a range of Sprinklr and partner delivery resources whilst balancing profitability and margin with closing new business.</div></li></ul></div><div><ul><li><div>
Define Statements of Work that include scope, effort estimates &amp; timelines for the delivery of services that will help customers achieve stated business outcomes from their adoption of the Sprinklr platform</div></li></ul></div><div><ul><li><div>
Develop close plans, in collaboration with sales teams, for strategic opportunities and help drive opportunities to closure, including supporting negotiations with customer legal and procurement teams where required</div></li></ul></div><div><ul><li><div>
Develop relationships with colleagues in success, services, product, sales and other delivery stakeholders to ensure solutions proposed are comprehensive and have sign-off from delivery owners</div></li></ul></div><div><ul><li><div>
Develop relationships with key customers for growth and upside</div></li></ul></div><div><ul><li><div>
Update and manage pipeline and prepare revenue forecasts for Services and Success offerings</div></li></ul></div><div><div>
Desired Skills and Experience</div></div><div><ul><li><div>
Previous experience in business development, professional services delivery or services sales</div></li></ul></div><div><ul><li><div>
Bachelor&rsquo;s degree required</div></li></ul></div><div><ul><li><div>
Fluency in English and Arabic required, additional languages beneficial</div></li></ul></div><div><ul><li><div>
Ability to work individually and as member of a team</div></li></ul></div><div><ul><li><div>
Decisive, quick thinking, reliable, and likes to take ownership</div></li></ul></div><div><ul><li><div>
Attention to detail but flexible with a can-do attitude</div></li></ul></div><div><ul><li><div>
Passion for solving client challenges and commitment to client delight</div></li></ul></div><div><ul><li><div>
Experience in contact center / customer service software industry is preferred</div></li></ul></div><div><ul><li><div>
Extremely strong written, verbal communication and presentation skills</div></li></ul></div><div><ul><li><div>
Competency working in a highly-matrixed environment</div></li></ul></div><div><ul><li><div>
Flexible and adaptable self-starter with strong relationship-building skills</div></li></ul></div><div><ul><li><div>
Takes initiative and approaches all tasks and projects proactively</div></li></ul></div><div><ul><li><div>
Ability to prioritise and complete multiple tasks with little to no supervision</div></li></ul></div><div><ul><li><div>
Requires the ability to work independently with substantial latitude for action and decision, while maintaining focus on achieving optimal outcomes for Sprinklr and for our customers</div></li></ul></div><div></div><div>
Why You'll Love Sprinklr:<br>
<br>
We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world.<br>
<br>
For more information on Sprinklr Benefits around the world, head to <div>https://sprinklrbenefits.com/</div> to browse our country-specific benefits guides.<br>
<br>
We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world&rsquo;s most loved enterprise software company, ever.</div><div><br>
We believe in our product: Sprinklr was built from the ground up to enable a brand&rsquo;s digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them.</div><div><br>
We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks and virtual fitness. We have continuous learning opportunities available with LinkedIn Learning and more.</div><div></div><div>
EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we&rsquo;re more innovative, creative, and successful.</div><div><br>
Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also Sprinklr&rsquo;s EEO Policy and EEO is the Law.</div></div>

Lead Engagement Manager

Milele

<div>
 <strong>
  Key Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Act as the main point of contact for customers, handling inquiries and requests both online (emails, social media, live chat) and offline (calls, in-person meetings).
  </li>
  <li>
   Ensure a smooth customer journey across all touchpoints from initial engagement to vehicle delivery and after-sales support.
  </li>
  <li>
   Resolve customer issues promptly, professionally, and effectively, maintaining high satisfaction scores.
  </li>
  <li>
   Proactively follow up with customers to assess their experience and identify opportunities for service improvement.
  </li>
  <li>
   Maintain accurate and detailed records of customer interactions, transactions, and feedback in CRM systems.
  </li>
  <li>
   Work closely with sales, logistics, and operations teams to ensure timely updates and clear communication with customers.
  </li>
  <li>
   Develop strategies to strengthen existing relationships and encourage repeat business.
  </li>
  <li>
   Analyze customer feedback and present insights to management for continuous improvement initiatives.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Experience: 2 to 3 years in customer service, client relations, or a similar role (experience in automotive, export, or logistics is a plus).
  </li>
  <li>
   Skills:
  </li>
  <ul>
   <li>
    Strong communication and interpersonal abilities.
   </li>
   <li>
    Problem-solving mindset with a customer-first approach.
   </li>
   <li>
    Proficiency in CRM tools and Microsoft Office Suite.
   </li>
   <li>
    Ability to manage multiple tasks and prioritize effectively.
    <br/>
   </li>
  </ul>
  <li>
   Qualities:
  </li>
  <ul>
   <li>
    Professional, empathetic, and proactive attitude.
   </li>
   <li>
    Detail-oriented with strong organizational skills.
   </li>
   <li>
    Capable of building rapport and maintaining long-term professional relationships.
    <br/>
    <br/>
   </li>
  </ul>
 </ul>
</div>


Customer Experience Specialist

THE PIANO GALLERY

<p><b>Responsibilities:</b></p><ul><li>Lead and motivate the sales &amp; customer service team to achieve targets and deliver excellent customer experiences.</li><li>Monitor team performance, provide coaching, and resolve escalated issues.</li><li>Implement sales strategies, manage client relationships, and ensure high service standards.</li><li>Prepare reports and support management in process improvements.</li></ul><p><b>Requirements:</b></p><ul><li>Proven experience in sales and customer service leadership.</li><li>Strong communication, problem-solving, and team management skills.</li><li>Target-driven with a customer-first mindset.</li></ul><p>Job Type: Full-time</p>

Sales and Customer Service- Team Manager

<div><div>Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world&rsquo;s most valuable enterprises &mdash; global brands like Microsoft, P&amp;G, Samsung and more than 50% of the Fortune 100.</div><div></div><div>
Learn more about our culture and how we make our employees happier through The Sprinklr Way.</div><div></div><div>
Job Description</div><div></div><div>
Sprinklr is a unified customer experience management (Unified-CXM) platform for modern enterprises with employees around the world helping valuable brands make their customers happier.</div><div>
Learn more about our culture and how we make our employees happier through <div>The Sprinklr Way.</div></div><div>
Sprinklr is the unified platform for all customer-facing functions. We call it unified customer experience management (Unified-CXM). We help companies deliver human experiences to every customer, every time, across any modern channel, at a once impossible scale. Headquartered in New York City with over 2,400 employees globally, Sprinklr works with more than 1,000 of the world&rsquo;s most valuable enterprises &mdash; global brands like Microsoft, P&amp;G, Samsung and more than 50% of the Fortune 100. Learn more about our culture and how we make our employees happier through <div>The Sprinklr Way</div>.</div><div></div><div><br>
What You&rsquo;ll Do</div><div>
Long past the era of plug-and-play, global brands with distributed infrastructure networks need help to fully optimize social media software deployments for their specific business requirements. Sprinklr is looking for a highly experienced and well-trained professional in software enablement to provide strategic expertise and empower our new and existing clientele to use our technology to meet their goals.</div><div>
This role will grow our expanding need for experts who can ensure that all of our customers meaningfully understand the value that the Sprinklr Platform will bring to their organization. The successful candidate will lead a team of high performing implementation consultants focused on successful, value-oriented Sprinklr deployments that ensure customer satisfaction and adoption.</div><ul><li>
Manages and directs a high performing implementation consulting team, contributing to the development of Implementation Services consultants and project managers</li><li>
Maintains own and team performance against billable utilisation and other key business metrics, such as on-time timecard submission &amp; project assignments, implementing strategies to enhance performance where applicable</li><li>
Defines and maintains regional implementation practice strategy, in collaboration with other regional implementation leaders</li><li>
Collaborates with other regional leaders across Sprinklr, within Customer Delight and other teams where applicable</li><li>
Leads and directs production of regional practice deliverables to grow and strengthen the team/delivery, for positive impact on customers</li><li>
Assures implementation delivery standards at cross-team level and takes action when standards are not met</li><li>
Facilitates team feedback to regional services leadership</li><li>
Partners with PMO and Engagement Management leaders on project scope and resources</li><li>
Maintains a high level of employee satisfaction, developing star performers and implementing strategies for underperformers</li><li>
Ensures a high level of implementation expertise across the Sprinklr product, in line with platform development and delivery pipeline requirements</li><li>
Seeks to enhance soft skills across the team as it relates to improving implementation effectiveness and impact</li><li>
Leads team meetings and ensures appropriate awareness of Sprinklr / team news among consultants</li><li>
Participates in high level, strategic customer meetings in support of consultants, representing Sprinklr Services leadership</li><li>
Is an escalation point for implementation consultants, for both internal and external stakeholders</li><li>
Contributes to the Sprinklr sales cycle where appropriate to contribute delivery expertise and represent Sprinklr Services</li><li>
Provides expert level solution recommendations for platform design and configuration, so that all goals are met and that client expectations regarding platform use cases and functionality are fulfilled</li><li>
Develops and recommends strategies, best practices, and policies for immediate and long-term enhancement of implementation process</li></ul><div></div><div>
Who You Are &amp; What Makes You Qualified</div><ul><li>
8+ years of experience in enterprise software deployment management and/or implementation</li><li>
Excellent written and verbal communication skills; highly competent and confident presenter</li><li>
Strong people and team management skills with proficiency in team leadership</li><li>
Strong technical background</li><li>
Ability to work independently and as a member of a team, within region and across regions</li><li>
Demonstrate experience and a passion for the social media technology universe</li><li>
Ability to work effectively under tight deadlines and juggle several assignments simultaneously</li><li>
Fluency in social media platforms and direct experience in working with or for social media management software is preferred</li><li>
Passion for solving client and internal challenges, and commitment to client delight</li><li>
University degree, or higher</li></ul><div></div><div>
Why You'll Love Sprinklr:<br>
<br>
We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world.<br>
<br>
For more information on Sprinklr Benefits around the world, head to <div>https://sprinklrbenefits.com/</div> to browse our country-specific benefits guides.<br>
<br>
We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world&rsquo;s most loved enterprise software company, ever.</div><div><br>
We believe in our product: Sprinklr was built from the ground up to enable a brand&rsquo;s digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them.</div><div><br>
We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks and virtual fitness. We have continuous learning opportunities available with LinkedIn Learning and more.</div><div></div><div>
EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we&rsquo;re more innovative, creative, and successful.</div><div><br>
Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also Sprinklr&rsquo;s EEO Policy and EEO is the Law.</div></div>

Lead Implementation Consultant

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