sales manager

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customer experience manager

MOOEi

Customer Experience ManagerOVO Fashion Trading LLC Dubai, United Arab EmiratesAbout UsOVO LUXURY SIGNATURE is a premium fashion brand based in Dubai specializing in luxury clothing and bespoke fashion services. We are looking for a Customer Experience Manager to lead all customer communications, drive sales conversions, and deliver exceptional service across all channels.Job DescriptionWe are seeking a highly skilled and tech-savvy Customer Experience Manager to take full ownership of customer interactions across WhatsApp, phone calls, and social media. You will be responsible for answering calls, managing inquiries, converting leads into sales, resolving issues, and automating workflows using AI tools to enhance efficiency and customer satisfaction.ResponsibilitiesCustomer Communication:<ul><li>Answer all incoming phone calls professionally</li><li>Respond to customer inquiries via WhatsApp and social media</li><li>Handle product inquiries, pricing, availability, and order status</li><li>Provide personalized product recommendations and styling advice</li><li>Build and maintain strong customer relationships</li></ul>Sales and Leads:<ul><li>Generate, qualify, and convert sales leads</li><li>Follow up on potential customers and close sales</li><li>Track lead sources and conversion rates</li></ul>Issue Resolution:<ul><li>Resolve customer complaints and issues professionally</li><li>Escalate complex issues to management</li><li>Track and follow up on all pending customer requests</li></ul>Coordination:<ul><li>Coordinate with Sales, Production, and Logistics teams for updates</li><li>Communicate delivery timelines and order status to customers</li><li>Maintain and update CRM system daily</li></ul>Social Media Management:<ul><li>Manage comments and direct messages on Instagram, Facebook, and TikTok</li><li>Respond to customer reviews and feedback</li></ul>Workflow Automation:<ul><li>Automate repetitive tasks using AI tools</li><li>Set up and manage AI chatbots for WhatsApp and social media</li><li>Create automated responses for common inquiries</li><li>Build automated follow-up sequences for leads</li><li>Streamline customer service workflows for efficiency</li><li>Implement systems to reduce response time</li><li>Continuously improve automation processes</li></ul>Reporting:<ul><li>Submit daily report including inquiries, leads, issues, and pending items</li></ul>Daily Reporting<ul><li>Total calls answered</li><li>Total inquiries received (WhatsApp, phone, social media)</li><li>Leads generated and conversion status</li><li>Issues resolved and pending</li><li>Customer complaints and escalations</li><li>Response time performance</li><li>Automation performance metrics</li></ul>Requirements<ul><li>Minimum 3 years experience in customer service or customer experience (Required)</li><li>Fluent in Arabic and English (Required)</li><li>Additional languages are a strong advantage (French, Hindi, Urdu, Russian, etc.)</li><li>Experience in fashion, retail, or luxury industry (Required)</li><li>Strong knowledge of AI tools (ChatGPT, AI chatbots, automation tools) (Required)</li><li>Experience in workflow automation and process improvement (Required)</li><li>Excellent verbal and written communication skills</li><li>Professional phone manner and confident in handling calls</li><li>Strong knowledge of social media platforms (Instagram, Facebook, TikTok)</li><li>Experience with WhatsApp Business and CRM systems</li><li>Strong negotiation and sales skills</li><li>Problem-solving skills and ability to handle difficult customers</li><li>Ability to multitask and work in a fast-paced environment</li><li>Tech-savvy and quick learner</li><li>Knowledge of fashion, trends, and styling</li><li>Leadership qualities and self-motivated</li></ul>Only candidates with proven experience and strong communication skills will be considered.How to ApplyEmail: careers@ovo.ae WhatsApp: 058 888 8864Job Type: Full-time

Customer Experience Manager

Fit n Glam

PURPOSE OF THE ROLE:A CRM Manager is responsible for providing excellent customer service by leading and motivating the team.A should be strategic and analytical when finding solutions to problems to ensure maximum client satisfaction. Be able to be delivering strategies to hit the targets and achieve the secondary revenue. The goal is to keep the department running in an efficient and profitable manner, to increase customer satisfaction, loyalty and retention and to meet their expectations.KEY RESPONSIBILITIES<ul><li>Manage performance and develop employees</li><li>Train, mentor, coach and motivate the team to be successful in their role and maximize their potential.</li><li>Attend HOD and business meetings as required</li><li>Conducts individual Goal setting with CRM and ensure to achieve KPIs</li><li>Responsible to execute smooth membership administration processes</li><li>Delivers proactive and effective interactions with members for members retention</li><li>Ability to think strategically and to lead others</li><li>Take ownership of customer issues and follow problems through resolution on timely manner</li><li>Maintain open line of communication in any business related issues</li><li>Be supportive to all departments and CGM to deliver on business needs and strategies</li><li>Handles members complaints within the club and provide response and resolution within 48 hours maximum</li><li>Handle cancellation requests following correct cancellation protocol</li><li>Connects and negotiate with Retail suppliers</li><li>Ensure that Retail inventory is accurate</li><li>Works hand in hand with Team Leaders in achieving excellent team work</li><li>Develops high performing team. Conducts training to CRM</li><li>Develop service procedures, policies and standards</li><li>Maintain an orderly workflow according to priorities</li><li>Provides training and product knowledge to the team and train the new joiners</li><li>Conducts interview for potential Customer Service Executive</li><li>Supervise and facilitates every team member. Conducts weekly meeting and one on one basis</li><li>Executing Manager on Duty shift</li><li>Communicate with all department to convey members&rsquo; feedback and close all complaints raised on Freshdesk within 24 hours with strategic and futuristic approach with the ability to apply fast resolutions</li><li>Oversees club operations and retail on regular basis</li></ul>Job Type: Full-timePay: Up to AED8,000.00 per month

Member Experience Manager - (Customer Service) -Female

C.H. Robinson

<div>C.H. Robinson is looking for a Customer Success Manager to join our Robinson Managed Solutions (RMS) 4PL division in Dubai.
In this role, you&rsquo;ll take ownership of one of our key global accounts, driving growth, strengthening the partnership, and ensuring our customer gains maximum value from our technology, expertise, and service offering. You&rsquo;ll be the strategic connection between the customer and CHR, helping shape solutions, expand our impact, and ensure long‑term success.
As the primary point of accountability, you will build strong, trust‑based relationships, influence executive‑level stakeholders, and lead initiatives that create measurable value. Your ability to align vision, anticipate needs, and advocate for the customer will be central to the success of this partnership.
If this sounds like the challenge you&rsquo;re looking for, we&rsquo;d love to meet you. Join us and make a global impact!<h1 class="jobSectionHeader">
Responsibilities:</h1>
The duties and responsibilities of this position consists of, but are not limited to, the following:<ul><li>
Manage full P&amp;L for a major global account.</li><li>
Oversee financial performance, including expenses and revenue forecasting.</li><li>
Allocate resources effectively and design supply chain solutions based on customer needs.</li><li>
Champion the enterprise technical and operational capabilities to customer goals and requirements</li><li>
Develop collaborative strategic plan reflecting both the customer and C.H. Robinson&rsquo;s visions</li><li>
Align internal and external business functions across all global regions to support long term strategic plan</li><li>
Lead initiatives and manage projects to support customer value proposition</li><li>
Build trusted relationships with executive level customer contacts and serve as an escalation point</li><li>
Understand industry and market trends and apply to customer strategy and business reviews</li><li>
Provide guidance and mentoring to the Service Delivery teams</li><li>
Foster collaboration, continuous improvement, and a growth mindset.</li></ul><h1 class="jobSectionHeader">
Required Qualifications:</h1><ul><li>
Minimum 2 years of similar experience within logistics or supply chain environment.
</li><li>Strong communication skills in English
</li><li>Ability to travel up to 25% (domestically and internationally)</li></ul><h1 class="jobSectionHeader">
Preferred Qualifications:</h1><ul><li>
Bachelor&rsquo;s degree from accredited college or university</li><li>
Advanced proficiency in Microsoft Office Suite of programs</li><li>
Knowledge of Supply Chain and/or Logistics industry</li><li>
Presentation experience with internal and external key decision makers</li><li>
Demonstrated experience in consultative and strategic sales</li><li>
Ability and desire to work in a fast-paced environment</li><li>
Strong negotiation and conflict resolution skills</li><li>
Demonstrates skill of managing internal and external customer expectations</li><li>
Proven ability to build, lead, and foster a team-oriented environment</li><li>
Values a diverse and inclusive work environment</li></ul><h1 class="jobSectionHeader">
What We Offer:</h1><ul><li>
Employer‑provided visa sponsorship and work authorization support, with relocation handled independently by the candidate</li><li>
Meaningful opportunities for advancement within a dynamic, fast‑paced global organization.</li><li>
A collaborative, inclusive, and forward‑thinking work environment that values innovation and strategic insight.</li><li>
A multicultural setting offering the chance to strengthen and expand your language capabilities.</li><li>
Structured professional development, supported by access to comprehensive training platforms and learning resources.</li></ul>
Your Health, Wealth, and Self
Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including:<ul><li>
Employee Insurance Benefits</li><li>
Variable Pay based on position</li><li>
Hybrid Work Model with Flexi Hours</li><li>
Paid time off to manage work-life balance</li><li>
Paid Maternity &amp; Paternity Leaves</li><li>
Paid Public Holidays</li><li>
Reward &amp; Recognition Program</li><li>
Special Mobility Assistance</li><li>
Employee Wellness Initiatives</li><li>
Plus a broad range of career development, networking, and team-building opportunities</li></ul>
Equal Opportunity
C.H. Robinson is proud to be an Equal Opportunity Employer. We are committed to a workplace and performance culture that reflects the strengths of our worldwide marketplace. We value unique experiences and diverse backgrounds of our people within our company, our business relationships, and our communities. We&rsquo;re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.</div>

Customer Success Manager - 4PL

TBO.COM

<div>
 
 
 Customer Success Manager - Dubai , UAE
 
 
 
 
 
 
 Location : Oaks Liwa Heights - Office No. : 2408 - Cluster W - Jumeirah Lake Towers - Dubai - United Arab Emirates
 
 
 
 
 
 
 TBO &ndash; (www.tbo.com)
 
 
 
 
 
 
 TBO is a global platform that aims to simplify all buying and selling travel needs of travel partners across the world. The proprietary technology platform aims to simplify the demands of the complex world of global travel by seamlessly connecting the highly distributed travel buyers and travel suppliers at scale.
 
 
 
 
 
 The TBO journey began in 2006 with a simple goal &ndash; to address the evolving needs of travel buyers and suppliers, and what started off as a single product air ticketing company, has today become the leading B2A (Business to Agents) travel portal across the Americas, UK &amp; Europe, Africa, Middle East, India, and Asia Pacific.
 
 
 
 
 
 Today, TBO&rsquo;s product range from air, hotels, rail, holiday packages, car rentals, transfers, sightseeing, cruise, and cargo. Apart from these products, our proprietary platform relies heavily on AI/ML to offer unique listings and products, meeting specific requirements put forth by customers, thus increasing conversions.
 
 
 
 
 
 TBO&rsquo;s approach has always been technology-first and we continue to invest on new innovations and new offerings to make travel easy and simple. TBO&rsquo;s travel APIs are serving large travel ecosystems across the world while the modular architecture of the platform enables new travel products while expanding across new geographies.
 
 
 
 
 
 
 Why TBO:
 
 
 
 
 
 <ul>
 <li>
 You will influence &amp; contribute to &ldquo;Building World Largest Technology Led Travel Distribution Network&rdquo; for a $ 9 Trillion global travel business market.
 </li>
 <li>
 We are the emerging leaders in technology led end-to-end travel management, in the B2B space.
 </li>
 <li>
 Physical Presence in 47 countries with business in 110 countries.
 </li>
 <li>
 We are reputed for our-long lasting trusted relationships. We stand by our eco system of suppliers and buyers to service the end customer.
 </li>
 <li>
 An open &amp; informal start-up environment which cares.
 </li>
 </ul>
 
 
 
 
 
 What TBO offers to a Life Traveller in You:
 
 
 
 
 
 <ul>
 <li>
 Enhance Your Leadership Acumen. Join the journey to create global scale and &lsquo;World Best&rsquo;.
 </li>
 <li>
 Challenge Yourself to do something path breaking. Be Empowered. The only thing to stop you will be your imagination.
 </li>
 <li>
 Post pandemic, travel space is likely to see significant growth. Witness and shape this space. It will be one exciting journey.
 </li>
 <li>
 As a fastest growing B2B platform our priority is purpose-building scalable systems.
 </li>
 <li>
 Adopting industry leading technologies to support best-in-class business capabilities for high performing and scalable solutions.
 </li>
 <li>
 Fast response to the evolving regulatory environment and helping to meet the firm's regulatory commitments by addressing internal and external commitments.
 </li>
 </ul>
 
 
 
 
 
 Top Sights During Your Role Stay (Key Expectations):
 
 
 
 
 
 
 Customer Success Manager's are responsible for handling the most important strategic partners.
 
 
 
 
 
 These accounts make up the highest percentage of Sales and must build and maintain a strong relationship with the client.
 
 
 
 
 
 They will be the lead point of contact for all key client matters, anticipate the client&rsquo;s needs, work within the company to ensure deadlines for the client are met, and help the client succeed.
 
 
 
 
 
 
 Responsibilities:
 
 
 
 
 
 <ul>
 <li>
 Measure key customer or site performance and developing clear product/tech plans for increasing volumes.
 </li>
 <li>
 Maximize product distribution from a technical perspective.
 </li>
 <li>
 Coordination between client and the onboarding team during the integration process
 </li>
 <li>
 Monitor the assigned clients&rsquo; API performance on day-to-day basis.
 </li>
 <li>
 Provide technical expertise on the integration of products and services, enlisting the assistance of subject matter experts as required.
 </li>
 <li>
 Work with Sales to develop account visit/call plan to ensure customer visits are managed in the most cost-effective manner.
 </li>
 <li>
 Actively engage with sales, product, support, and API development teams to troubleshoot post go-live support related issues.
 </li>
 <li>
 Report any possible issues to HQ for resolutions after identifying the priority level and commercial impact.
 </li>
 <li>
 Coordinate with Sales regarding any commercial related issues or tech concerns causing sales loss.
 </li>
 <li>
 Be first point of contact for the clients/tech houses in the region for all the API related queries
 </li>
 </ul>
 
 
 
 
 
 Do you have what it takes (Must Haves)
 
 
 
 
 
 <ul>
 <li>
 Bachelor's Degree from any engineering faculty preferred
 </li>
 <li>
 Minimum 3 years&rsquo; experience in a client facing role.
 </li>
 <li>
 Ability to creatively solve challenging tech issues.
 </li>
 <li>
 Excellent communication skills to explain complex issues in a simple way to audiences from different backgrounds.
 </li>
 <li>
 Knowledge of REST API, XML, JSON, and similar technologies
 </li>
 <li>
 Experience working with Databases &amp; SQL
 </li>
 </ul>
</div>

Customer Success Manager (Travel Industry)

BlackStone eIT

<div>BlackStone eIT is looking for an experienced Omnichannel &amp; Customer Experience (CX) Architect to lead our efforts in transforming customer interactions across all touchpoints. In this role, you will design and implement strategies that create seamless and personalized customer experiences, leveraging various channels and technologies. The ideal candidate will have a strong background in customer experience design, omnichannel strategies, and relevant technologies.
Key Responsibilities:<ul>
<li>Design and implement comprehensive omnichannel strategies to enhance customer engagement and satisfaction.</li>
<li>Analyze customer journeys and touchpoints to identify opportunities for improvement and innovation.</li>
<li>Collaborate with cross-functional teams, including marketing, sales, and IT, to ensure cohesive delivery of customer experiences across all channels.</li>
<li>Evaluate and recommend technologies and platforms to support omnichannel initiatives, including CRM systems, marketing automation, and analytics tools.</li>
<li>Lead the development of customer experience frameworks and guidelines that align with organizational goals.</li>
<li>Monitor and measure customer experience performance, providing insights and recommendations for continuous improvement.</li>
<li>Stay updated on industry trends and best practices in customer experience and omnichannel strategies.</li>
<li>Provide thought leadership and training to teams on omnichannel customer experience practices.</li>
</ul>Requirements<ul>
<li>
Bachelor&rsquo;s degree in Business Administration, Marketing, IT, or a related field; Master&rsquo;s degree preferred.</li>
<li>8+ years of experience in customer experience design or omnichannel strategy.</li>
<li>Proven experience working with CRM systems (e.g., Salesforce, HubSpot) and customer engagement technologies.</li>
<li>Strong understanding of customer journey mapping and analytics.</li>
<li>Experience implementing omnichannel strategies in diverse business environments.</li>
<li>Exceptional analytical, problem-solving, and organizational skills.</li>
<li>Excellent communication and interpersonal skills for effective stakeholder engagement and collaboration.</li>
<li>Ability to manage multiple projects and prioritize tasks effectively.</li>
<li>Familiarity with agile methodologies and project management principles.</li>
<li>Experience in the technology sector or similar industries is a plus.</li></ul></div>

Omnichannel & Customer Experience (CX) Architect

Emirates Industrial Panel (EIP)

<div>
 Responsibilities and duties:
 
 
 <ul>
 <li>
 Create and update inquiry/quotation log, order intake registers and job file.
 </li>
 <li>
 Ensure Bill of Quantity (BOQ) Request Forms are filled by Sales Engineers/Manager and create request via electronic mail to Estimation.
 </li>
 <li>
 Prepare quotations based on the received BOQ or as per the details provided by the Sales Engineers/Manager with minimal supervision.
 </li>
 <li>
 Prepare the initial, revision and variation order confirmations (OCs) and ensure correct details to follow based on related documents provided (Approved Quotation, PO, Contract) with the directive of Sales Engineers/Manager.
 </li>
 <li>
 Ensure related Customer Information Forms are properly filled, signed and stamped by clients.
 </li>
 <li>
 Ensure PRN to be raised if required with the instruction of Sales Manager.
 </li>
 <li>
 Generate Sales Reports as may be requested by the Sales Manager and ensure submission on time.
 </li>
 <li>
 Relay Customer Concerns/Clarifications to the Sales Engineers/Manager and ensure appropriate action and subject closed.
 </li>
 <li>
 Create and update client data base.
 </li>
 <li>
 Receive telephone calls from client on behalf of Sales Engineers/Manager if not available. Ensure to relay information as soon as possible.
 </li>
 <li>
 Perform data entry, printing, binding, and filing duties.
 </li>
 <li>
 Prepare documentation, letters, and submittals as per instruction.
 </li>
 <li>
 Maintain proper records and tracking of sales documents.
 </li>
 <li>
 Inform client of the services and product information with the instruction of Sales Manager.
 </li>
 <li>
 Follow up on the status of quotations sent with clients as per directive of Sales Manager.
 </li>
 <li>
 Assist on other tasks required/assigned by Sales Manager.
 </li>
 <li>
 Ensure that HSE policies and procedures are being followed and implemented.
 </li>
 <li>
 Maintain company's interest and objectives when dealing with Clients and third parties.
 </li>
 <li>
 Perform other tasks assigned by the Direct Line Manager.
 
 
 
 </li>
 </ul>
 Qualifications:
 
 
 <ul>
 <li>
 Secondary School Certificate/ Diploma, or equivalent
 </li>
 <li>
 Experience in administrative support role for at least 4 years
 
 
 
 </li>
 </ul>
 Years of Experience:
 
 
 <ul>
 <li>
 Minimum 4 years of work experience as supporting sales or marketing staff.
 
 </li>
 </ul>
</div>

Sales Support Executive

Fendi

<div>
 
 The Assistant Store Manager works close to the Store Manager to support the Store's organization and contributes, meeting KPIs and striving to achieve assigned goals. He/she is responsible for merchandising, stock availability, sales, profitability, customer journey, team and general day-by-day management.
 
 
 
 
 
 
 Job responsibilities
 
 
 
 
 
 
 
 
 Category Sales Management and Business Developmen
 
 
 
 t
 
 
 <ul>
 <li>
 Lead and develop the business of the store, by cultivating a comprehensive and strategic understanding of it and relating to all relevant stakeholders
 </li>
 <li>
 Monitor and achieve store performance with relevant KPIs.
 </li>
 <li>
 Analyse the store business, propose and implement action plans to improve results.
 </li>
 <li>
 Set store performance target for the team and individual with the Store Manager.
 </li>
 <li>
 Be sensitive to competitors' trading activities and give feedback to Store Manager.
 </li>
 </ul>
 
 
 
 
 
 
 Client Management
 
 
 
 <ul>
 <li>
 Leverage all clienteling tools to achieve the Store business goals.
 </li>
 <li>
 Demonstrate as a sales leadership by delivering excellent customer service and implementing clienteling activities.
 </li>
 <li>
 Manage customer service quality, to meet customer expectations by offering excellent customer service standards.
 </li>
 <li>
 Improve Mystery Shopper Results with action plans.
 </li>
 <li>
 Implement appropriate CRM tools and develop loyal customer of product category.
 </li>
 <li>
 Act as brand category ambassador to educate VIP and new Clients.
 </li>
 <li>
 Participate into ad-hoc Clientele projects.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 
 Operations and Visual Merchandising
 
 
 
 <ul>
 <li>
 Ensure that merchandize is properly managed, displayed, stored and maintained by team.
 </li>
 <li>
 Maintain inventory accuracy and shrink rates within company standards.
 </li>
 <li>
 Report to Stock Planning and Merchandising team when there is out of stock on best sellers.
 </li>
 <li>
 Maintain the Visual Merchandising consistent with Company standards.
 </li>
 <li>
 Align periodically visual merchandising and sales performance.
 </li>
 <li>
 Make the best out of the display and proximity storage
 </li>
 </ul>
 
 
 
 
 
 Team Management and Development
 
 
 <ul>
 <li>
 Discuss individual performance every month and coach team members
 </li>
 <li>
 Motivate the team so that they perform at their highest level to meet their individual and store objectives
 </li>
 <li>
 Organize the team in an efficient manner according to business needs and delegate responsibility
 </li>
 <li>
 Translate strategic and business goals into concrete and individual actions and objectives
 </li>
 <li>
 Conduct category training to the team
 </li>
 <li>
 Execute the in-store training routine set by the Store Manager
 </li>
 </ul>
 
 
 
 
 
 
 Profile
 
 
 
 <ul>
 <li>
 5 years' experience in a supervisor role in Fashion/Luxury Sales with exposure to the relevant category
 </li>
 <li>
 Bachelor's Degree or equivalent is preferred
 </li>
 <li>
 English fluent
 </li>
 <li>
 Manages his/ her image standards on a high level
 </li>
 <li>
 Strong selling and communication skills are necessary
 </li>
 <li>
 Excellent relationships skills, self-reliant, approachable and patient
 </li>
 <li>
 Confidence, organizational skills, professionalism
 </li>
 </ul>
 
 
 
</div>

Assistant Store Manager

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