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customer experience manager

Sanofi

<div>Job Description:
Customer Engagement Manager
Position Overview
The Customer Experience Manager is responsible for developing and implementing strategies that enhance customer interactions across all touchpoints. This role focuses on understanding customer needs, optimizing customer journeys, and driving initiatives that deliver exceptional experiences aligned with business objectives. The position demands excellence in execution of tactics to ensure compelling growth, combining strategic vision with meticulous implementation to drive customer satisfaction and business success.
Key Responsibilities<ul><li>
Develop and execute the Integrated Growth Plan (IGP) with a focus on customer experience excellence, demonstrating passion for creating exceptional customer experiences that ultimately benefit patients</li><li>
Participate actively in cross-functional launch planning teams, contributing to strategy development and ensuring customer voice integration. Support the creation of launch materials, coordinate customer-facing activities, and assist in implementing successful product launches.</li><li>
Determine growth potential through data-driven analysis of customer segments and prioritize initiatives, accordingly, using forward-thinking approaches to anticipate future trends in customer expectations</li><li>
Define and implement core brand/disease initiatives that resonate with target audiences, consistently seeking new opportunities to improve customer journeys</li><li>
Create comprehensive omnichannel campaign journeys that deliver seamless customer experiences, fostering collaboration across teams to ensure integrated approaches</li><li>
Develop digital content strategies and optimize channel mix to maximize customer engagement, embracing innovative technologies and platforms</li><li>
Define and implement modular content and disease solutions tailored to specific customer personas, demonstrating creativity and adaptability in addressing diverse customer needs</li><li>
Track performance metrics and marketing effectiveness with high exigence on KPIs, continuously striving for improvement and setting ambitious benchmarks</li><li>
Manage budget planning and control (Strategic Plan, A&amp;P) to ensure efficient resource allocation, making data-driven decisions while maintaining customer focus</li><li>
Consult on Go-to-Market models that prioritize customer-centricity, advocating for user-centered design approaches in all customer-facing initiatives</li><li>
Drive excellence in tactics execution, ensuring meticulous attention to detail and consistently high-quality deliverables</li><li>
Identify opportunities for user journey improvements and process optimization based on customer feedback, demonstrating analytical thinking and creative problem-solving</li><li>
Lead cross-functional collaboration to ensure consistent customer experiences across all touchpoints, building trust and fostering open communication</li><li>
Drive research, design, prototyping, and validation of customer experience solutions, taking thoughtful risks to develop innovative approaches that address customer needs</li></ul>
Required Qualifications and Experience<ul><li>
Bachelor's degree in Marketing, Business, or related field; MBA preferred</li><li>
5+ years of experience in customer experience management, preferably in pharmaceutical or healthcare industries</li><li>
Demonstrate strategic thinking by connecting customer needs to business objectives while building and maintaining strong customer relationships</li><li>
Apply project management skills to handle multiple priorities effectively within cross-functional launch planning and execution teams</li><li>
Demonstrated success in developing and implementing customer-centric strategies that drive business growth and successful product launches</li><li>
Experience in setting high standards and delivering measurable improvements in customer satisfaction metrics and launch performance indicators</li><li>
Strong understanding of digital marketing platforms and emerging technologies that enhance customer engagement throughout the product launch process</li><li>
Proven ability to collaborate across functions and lead cross-functional teams toward shared customer goals</li><li>
Experience in analyzing customer data and translating insights into actionable strategies</li><li>
Knowledge of innovative methodologies such as scrum, lean start-up, nudge, and design thinking</li><li>
Track record of taking thoughtful risks to develop creative solutions that address customer needs</li><li>
Excellent project management skills with ability to prioritize multiple initiatives, including coordinating launch activities and events</li></ul>
Cross-Functional Collaboration
Works closely with Medical Affairs, Brand Teams, Sales, Digital, Public Affairs, Marketing, Transformation Office, and Finance to ensure integrated customer experiences that drive business growth while delivering meaningful value to customers and patients.
null</div>

Customer Engagement Manager

25hours Hotels

<div>Company Description 
At the 25hours Hotel One Central, Bedouin traditions are brought back to life and reinterpreted in a contemporary way. Here our colleagues become storytellers themselves. With a view of the Museum of the Future near the Dubai International Financial Center, everyone will find their way to us. Whether for an ice cream walk or a birthday celebration, we also enjoy spending time together outside of work. We are a colourful, diverse, professional team and love our friendly, informal culture.
COME AS YOU ARE &amp; JOIN THE 25h TRIBE. 
Job Description 
How does your working day look like &hellip;<ul><li>
Prepare all the required activities for the hotel guests according to the Protocol and the Guest Services SOP manual and the cultural characteristics of the GCC region, focusing in providing high quality services and treatment, so as to meet and exceed the expectations of the guests.</li><li>
Handle and respond to customer complaints and feedback according to Company standards (via email, public portal, in person) cooperating with all the required stakeholders for their effective resolution and management.</li><li>
Design customer service programs, promotions, daily activities and events to enhance the guest experience.</li><li>
Supervise the archive and regular maintenance of guest's history and check the quality and the usefulness of the information captured in order to improve the welcome services provided as per guest requirements and preferences.</li><li>
Plan and supervise the day-to-day operations of the Guest Services operations to ensure that all work is carried out in an efficient manner and in consistency with operating policies and procedures</li><li>
Provide on-the-job training and constructive feedback to subordinates to support their overall development and performance.</li><li>
Ensure compliance to all relevant Health, Safety and Environment management procedures and controls within a defined area of activity so that Company provides world class and luxurious hospitality services to its guests.</li><li>
Implement approved departmental policies, processes and procedures, and provide instructions to subordinates and monitor their adherence so that work is carried out in a controlled and consistent manner while delivering a quality service to guests and maintaining standards of excellence.</li><li>
Motivate subordinates and contribute to the identification of opportunities for participating in change initiatives, programmes and projects considering best practices, improvement of processes and productivity improvement.</li><li>
Maintain a visible presence in public areas, engage with guests actively, gather feedback, and resolve issues in real time</li><li>
Drive Disloyalty Program of the company coordinating with Front Office Team and F&amp;B Team.</li><li>
Handle VIP and special event requests (e.g., proposals, arrivals, celebrations), ensuring discretion and excellence</li><li>
Track guest feedback via surveys, reviews</li><li>
Lead and mentor Guest relations team and offer trainings when needed</li><li>
Develop SOPs and improvement practice that befits 25hours Hotel Brand</li><li>
Manage scheduling to the guest relations team, shop</li><li>
Maintain brand standards of 25hrs hotel (Shop, lobby public areas, music &hellip;)</li><li>
Increase the shop revenue and hit the assigned target</li><li>
Manage inventory levels, monitor stock, and forecast demand to prevent shortages or overstock.</li><li>
Develop and execute strategies to meet or exceed sales and profitability targets.</li></ul> 

Qualifications 
Your personality counts more than your CV &hellip;<ul><li>
Bachelor's Degree of Hospitality or relevant field from an accredited College or University.</li><li>
2 to 4 years of experience in a Guest Services Manager within the international hospitality industry.</li><li>
Excellent ability in using Voice Mail Systems, Internet Protocol Television (IPTV).</li><li>
Hands-on experience in the development and implementation of events within the hospitality sector.</li><li>
Ability to resolve guest complaints/issues in a calm and professional manner.</li><li>
Very good command of speaking, reading, and writing English language.</li><li>
Strong communication and interpersonal skills.</li><li>
Strong customer service orientation.</li><li>
Computer Literacy and very good MS Office skills.</li></ul> 

Additional Information 
What&rsquo;s in it for you &hellip;<ul><li>
Get to know all the other 25hours hotels and stay ten nights a year for free as an employee!</li><li>
Take advantage of being part of Ennismore and get generous discounts when visiting our bars and restaurants as well as booking hotel rooms all over the world</li><li>
Benefit from great offers from our numerous cooperation partners</li><li>
Be part of our hilarious staff parties and much more...</li></ul></div>

Guest Experience Manager

Seddiqi Holding

<div>
 
 Seddiqi Holding is a Family-owned and managed company with a unique, diversified portfolio of businesses and brands across numerous sectors. The business includes Ahmed Seddiqi, Seddiqi Properties, Swiss Watch Services and Mizzen.
 
 
 
 
 
 We are looking to hire a
 
 Coordinator - Customer Experience
 
 who will be responsible for providing administrative support to CX deliverables and coordinating with the different departments within the company on various activities including client gifting, stock management and replenishment for gifts, stationary, and ensures accurate recording of all information.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Coordinates with the Marketing department to have complete information related to social media posts, events or small-scale gatherings in boutiques and brief the team accordingly to be ready for client enquiries.
 </li>
 <li>
 Collaborates with all departments to ensure timely communication and consolidation of data and requirements.
 </li>
 <li>
 Participates in the implementation and execution of department directives, initiatives and programs (i.e. team building, internal staff meetings, trainings, etc.
 </li>
 <li>
 Coordination for cakes, flowers, special gifting suppliers and ensure delivery at the right time to clients.
 </li>
 <li>
 Manage all invoicing of gifts from all suppliers.
 </li>
 <li>
 Handle exception request from the boutiques and coordinate approval from line manager.
 </li>
 <li>
 Manage the logging and storage of CRM customer cards received from the different branches and perform quality check on them and have them ready for any claim on privacy.
 </li>
 <li>
 Monitor Logging of data related to client celebrations by colleagues, report consolidation, ensuring that all the top clients are getting the right recognition via coordinating with boutique managers prior to dates.
 </li>
 <li>
 Invoice gifts that are allocated for celebrations against recipient records.
 </li>
 <li>
 Managing the inventory of the compensation gifts and of the retention gift.
 </li>
 <li>
 Coordinating with Couriers to facilitate delivery to clients for service recovery in case of complaints.
 </li>
 <li>
 Liaises with logistics Department on deliveries to the different POS.
 </li>
 <li>
 Create trackers for important KPIS not available in the native systems.
 </li>
 <li>
 Liaise with all other department for any needed information for smooth operation.
 </li>
 <li>
 Performs random checks against customer related standards internally or with the customer facing colleagues against agree on list of findings. (e.g. gift reaching clients, client eligibility for gift requests.)
 </li>
 <li>
 Assist with Dubai Watch Week related activities and coordination.
 </li>
 <li>
 Review and regularly update contact details and location listings on our websites, malls websites and principal brands websites to ensure consistency of message for customers.
 </li>
 </ul>
 
 
 
 
 
 In order to be successful in this role, you should have:
 
 
 <ul>
 <li>
 Bachelor's degree or equivalent.
 </li>
 <li>
 1-3 years job related experience.
 </li>
 <li>
 Excellent written and verbal communication skills.
 </li>
 <li>
 Basic understanding of database concepts
 </li>
 <li>
 Knowledge of prioritization, managing workload effectively.
 </li>
 <li>
 Familiarization with statistical tools.
 </li>
 </ul>
 
 
 
 
 
 
 If you are ready for your next challenge, Apply Now!
 
 
 
</div>

Coordinator - Customer Experience

Accor

<div><div>Company Description</div> 
At the 25hours Hotel One Central, Bedouin traditions are brought back to life and reinterpreted in a contemporary way. Here our colleagues become storytellers themselves. With a view of the Museum of the Future near the Dubai International Financial Center, everyone will find their way to us. Whether for an ice cream walk or a birthday celebration, we also enjoy spending time together outside of work. We are a colourful, diverse, professional team and love our friendly, informal culture.
COME AS YOU ARE &amp; JOIN THE 25h TRIBE.<div> 
Job Description</div> 
How does your working day look like &hellip;<ul><li>
Prepare all the required activities for the hotel guests according to the Protocol and the Guest Services SOP manual and the cultural characteristics of the GCC region, focusing in providing high quality services and treatment, so as to meet and exceed the expectations of the guests.</li><li>
Handle and respond to customer complaints and feedback according to Company standards (via email, public portal, in person) cooperating with all the required stakeholders for their effective resolution and management.</li><li>
Design customer service programs, promotions, daily activities and events to enhance the guest experience.</li><li>
Supervise the archive and regular maintenance of guest's history and check the quality and the usefulness of the information captured in order to improve the welcome services provided as per guest requirements and preferences.</li><li>
Plan and supervise the day-to-day operations of the Guest Services operations to ensure that all work is carried out in an efficient manner and in consistency with operating policies and procedures</li><li>
Provide on-the-job training and constructive feedback to subordinates to support their overall development and performance.</li><li>
Ensure compliance to all relevant Health, Safety and Environment management procedures and controls within a defined area of activity so that Company provides world class and luxurious hospitality services to its guests.</li><li>
Implement approved departmental policies, processes and procedures, and provide instructions to subordinates and monitor their adherence so that work is carried out in a controlled and consistent manner while delivering a quality service to guests and maintaining standards of excellence.</li><li>
Motivate subordinates and contribute to the identification of opportunities for participating in change initiatives, programmes and projects considering best practices, improvement of processes and productivity improvement.</li><li>
Maintain a visible presence in public areas, engage with guests actively, gather feedback, and resolve issues in real time</li><li>
Drive Disloyalty Program of the company coordinating with Front Office Team and F&amp;B Team.</li><li>
Handle VIP and special event requests (e.g., proposals, arrivals, celebrations), ensuring discretion and excellence</li><li>
Track guest feedback via surveys, reviews</li><li>
Lead and mentor Guest relations team and offer trainings when needed</li><li>
Develop SOPs and improvement practice that befits 25hours Hotel Brand</li><li>
Manage scheduling to the guest relations team, shop</li><li>
Maintain brand standards of 25hrs hotel (Shop, lobby public areas, music &hellip;)</li><li>
Increase the shop revenue and hit the assigned target</li><li>
Manage inventory levels, monitor stock, and forecast demand to prevent shortages or overstock.</li><li>
Develop and execute strategies to meet or exceed sales and profitability targets.</li></ul><div> 
Qualifications</div> 
Your personality counts more than your CV &hellip;<ul><li>
Bachelor's Degree of Hospitality or relevant field from an accredited College or University.</li><li>
2 to 4 years of experience in a Guest Services Manager within the international hospitality industry.</li><li>
Excellent ability in using Voice Mail Systems, Internet Protocol Television (IPTV).</li><li>
Hands-on experience in the development and implementation of events within the hospitality sector.</li><li>
Ability to resolve guest complaints/issues in a calm and professional manner.</li><li>
Very good command of speaking, reading, and writing English language.</li><li>
Strong communication and interpersonal skills.</li><li>
Strong customer service orientation.</li><li>
Computer Literacy and very good MS Office skills.</li></ul><div> 
Additional Information</div> 
What&rsquo;s in it for you &hellip;<ul><li>
Get to know all the other 25hours hotels and stay ten nights a year for free as an employee!</li><li>
Take advantage of being part of Ennismore and get generous discounts when visiting our bars and restaurants as well as booking hotel rooms all over the world</li><li>
Benefit from great offers from our numerous cooperation partners</li><li>
Be part of our hilarious staff parties and much more...</li></ul></div>

ORIENT FINANCIAL BROKERS

<ul><li>Meeting potential customers to inform them about the Financial Products /Services offered.</li><li>Responsible for onboarding new clients and maintaining good customer relationships</li><li>Assisting clients in a friendly, helpful manner via personal meetings.</li><li>Educating clients in the company&rsquo;s platforms, trading products, account opening/deposit/withdrawal procedures Handling complaints professionally and courteously Explain to the clients about our product offerings Client Follow Up</li></ul>Job Type: Full-timeEducation:<ul><li>High school or equivalent (Required)</li></ul>Experience:<ul><li>Sales / Marketing/ Customer Service: 1 year (Preferred)</li></ul>Language:<ul><li>Arabic (Required)</li></ul>Location:<ul><li>Dubai (Preferred)</li></ul>

Relationship Manager (Customer Excellence) – UAE National

Citadel Health Management & Consultancy

Citadel Health Management is pleased to invite applications from Emirati nationals (UAE Nationals) for the position of Customer Happiness Executive. This opportunity is ideal for a fresh graduate looking to begin a career in a professional and service-focused healthcare environment.Role Overview:The successful candidate will be responsible for delivering exceptional customer service, ensuring client satisfaction, and representing the company with professionalism and warmth.Requirements:UAE National (Emirati) &ndash; mandatoryFluency in Arabic and English (both written and spoken)Strong interpersonal and communication skillsPositive attitude and customer-oriented mindsetFresh graduate or up to 1 year of relevant experienceImmediate availability is highly preferredWe Offer:A supportive and professional working environmentOn-the-job training and career development opportunitiesCompetitive compensation in line with UAE labor lawJob Type: Full-timeApplication Question(s):<ul><li>Are you a UAE National?</li></ul>Language:<ul><li>Arabic and English Fluently (Preferred)</li></ul>

Customer Happiness Executive (UAE National)

A.P. Moller - Maersk

<div>
 The Operations Agent has the ownership of the operational execution across Ocean and Logistics and is responsible for file creation, coordination and closure of shipment files
 
 
 <ul>
 <li>
 Creation and execution of customer shipments according to the implementation plan and customer requirements with regards to QHSE and reporting
 </li>
 <li>
 Understanding of external factors impacting Customer&rsquo;s supply Chain &amp; understand their sense of urgency, service needs, drivers and desires.
 </li>
 <li>
 Ability to align with customer expectations upfront &amp; to be able to respond with suggested solutions
 </li>
 <li>
 Be the primary point of contact for own customers and ensure smooth execution of the end-to-end shipment lifecycle, including the inland delivery, by working closely with the customer as well as internal stakeholders.
 </li>
 <li>
 Proactively track shipments and notify customers of relevant deviations from the transport plan, including potential solutions or alternatives.
 </li>
 <li>
 Onboard customers and build strong and collaborative relationships, with willingness to go the extra mile towards the customers &amp; with focus on providing solutions.
 </li>
 <li>
 Liaising and preparing transport plan with suppliers
 
 
 </li>
 </ul>
 Accountable for :
 
 
 <ul>
 <li>
 Day to day customer Relationship
 </li>
 <li>
 Daily operational execution
 </li>
 <li>
 Daily EDI updates
 </li>
 <li>
 SO/PO &amp; file creation in operationel systems
 </li>
 <li>
 Value to Maersk (efficiency, automation and standardisation)
 </li>
 <li>
 Protecting CSI for third party (non-Maersk) suppliers and partners.
 </li>
 <li>
 Ensure execution and reporting as per compliance requirements
 
 
 </li>
 </ul>
 Critical Competencies
 
 
 <ul>
 <li>
 Excellent stakeholder management and communication skills
 </li>
 <li>
 Very organized, proactive and dynamic
 </li>
 <li>
 Prioritization capabilities
 </li>
 <li>
 Understanding of the local regulations
 </li>
 <li>
 Strong execution mindset
 </li>
 <li>
 Solution oriented
 </li>
 <li>
 Analytical
 </li>
 <li>
 Team player
 </li>
 <li>
 Customer oriented
 </li>
 <li>
 Cost conscious and optimization
 </li>
 <li>
 Continuous improvement
 
 
 </li>
 </ul>
 
 This role is only for UAE Nationals with a family book
 
 
 
 We're committed to embracing the rich geographical diversity present in the communities where we operate, including here in the UAE. Alongside our dedication to fostering an inclusive workplace environment, we're actively supporting Emiratization initiatives set forth by the UAE government, ensuring the meaningful and efficient employment of its citizens. While we welcome applications from all qualified candidates for this position, we are currently prioritizing candidates that hold a UAE Family book.
 
 
 Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
 
 
 We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.
</div>

Customer Experience Agent/Associate

Explore 6909+ Customer experience manager in Dubai this October. Find roles across top companies and apply now to boost your career.

6909 customer experience manager jobs IN Dubai

Customer Engagement Manager

Guest Experience Manager

Coordinator - Customer Experience

Guest Experience Manager

Relationship Manager (Customer Excellence) – UAE National

Customer Happiness Executive (UAE National)

Customer Experience Agent/Associate