sales manager

marketing manager

key account manager

commercial manager

customer service executive

customer experience manager

Alshaya Group

The below Key Performance Areas include but are not limited to:Lead and develop a high-performing team through succession planning, talent development, and structured performance management to ensure exceptional customer service.Stay current with fashion trends and styling techniques to enhance product offerings and proper customer engagement.Collaborate with the Store Manager to set and achieve sales and profit goals by delivering outstanding customer experience and Monitoring Service KPIs.Regularly update online platforms, such as Google Business profiles, to showcase the latest trends and campaigns, driving increased store traffic.Investigating and resolving complex customer concerns promptly, fostering customer satisfaction and loyalty.Motivate and lead staff to consistently provide the highest level of customer service, aligning with company standards and policies, while ensuring compliance with legal requirements and Alshaya H&amp;M standards.Promoting loyalty programs, enhancing the process of enrolling new members, loyalty transaction linkage and rewards redemptions to enhance customer retention.Knowledge:Conflict managementTrainingCustomer first mindsetExperience:Experience in managing or supervising people in a similarly fast-paced setting, confident to deal with the many different challenges each day. Experience in providing customer service supportSkills:Excellent communication skills and the ability to lead, train and develop a team5 years  experience in Customer Service, with at least 2 years in a managerial positionCustomer service orientation, strong customer-facing and communication skillsIndependent and proactive with a positive attitude and strong ability to take ownershipDetail-oriented and process-focused and strong at quantitative/qualitative analysisExcellent written and spoken communication skills in Arabic and EnglishHighly organized and able to structure and execute multiple processes simultaneouslyComfortable with quick changes, novel issue resolution, and ambiguityPassion for fast-paced fashion retail is a plusAwareness of the industry s latest Fashion trends

Customer Experience Manager

Client of Talent Bridge HR Consultancy Dubai

Patient Experience Manager | Healthcare Guest Relations Manager | Premium Hospital Patient Services | Jobs in Dubai 
 Location: Muhaisnah 1, Dubai, United Arab Emirates 
Industry: Healthcare / Patient Services / Hospitality 
Reports To: Hospital Administration / Foundation Leadership 
Salary (tax-free): Please fill in your expectation in the application
 Patient Experience Manager | Healthcare Guest Relations Manager | Premium Hospital Patient Services | Jobs in Dubai 
 About the Role: 
Our client, a prestigious Charity Foundation established in 2022 by a legacy family group with an 85-year history in the UAE, is seeking a Patient Experience Manager to join their new premium hospital in Dubai. The Foundation focuses on healthcare and education, providing a secure and dynamic environment that fosters growth and development.
This is a unique opportunity to contribute to a foundation-led healthcare initiative at a premium facility. The successful candidate will be responsible for designing and implementing a world-class patient experience, ensuring service excellence and customer satisfaction throughout the patient journey. Candidates with experience in healthcare or high-end hospitality will be ideally suited for this role.
 Key Responsibilities 
<ul>
 <li>Lead, plan, and implement a premium patient experience strategy across all hospital touchpoints.</li>
 <li>Ensure every patient receives a seamless, compassionate, and high-quality service from admission to discharge.</li>
 <li>Collaborate with medical, nursing, and administrative teams to integrate patient feedback into service improvements.</li>
 <li>Develop, implement, and monitor patient experience policies, standards, and training programs.</li>
 <li>Conduct regular assessments and satisfaction surveys to measure and improve the patient journey.</li>
 <li>Manage escalated concerns and resolve issues with empathy and professionalism.</li>
 <li>Benchmark patient service standards against best practices in both healthcare and luxury hospitality.</li>
 <li>Train and mentor staff to deliver premium, patient-focused service.</li>
</ul>
 Candidate Requirements 
<ul>
 <li>Proven track record in a similar role within healthcare or luxury hospitality.</li>
 <li>Strong understanding of premium patient or customer experience management.</li>
 <li>Excellent communication, leadership, and interpersonal skills.</li>
 <li>Healthcare/medical knowledge is not required, but prior exposure is an advantage.</li>
 <li>Professional, polished, and customer-focused personality with attention to detail.</li>
</ul>
 Benefits &amp; Compensation 
<ul>
 <li>Stable and secure work environment within a prestigious Foundation.</li>
 <li>Excellent career growth and long-term opportunities.</li>
 <li>Competitive compensation package and benefits as per UAE Labour Law.</li>
</ul>
 Similar Job Titles in Dubai 
<ul>
 <li>Patient Experience Manager</li>
 <li>Guest Relations Manager Healthcare</li>
 <li>Patient Services Manager</li>
 <li>Healthcare Customer Experience Lead</li></ul>

Patient Experience Manager

Al-Futtaim

<div>Job Requisition ID: 165826
Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A&rdquo;rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group&rsquo;s entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.<div> 

Overview Of The Role:</div>
<div>
The Resolution Group Leader ensures a seamless customer journey by offering an inspiring and rewarding customer experience for non-face-to-face contacts, focusing on fast and easy support to build trust in the IKEA Brand. The role gathers and leverages customer insights for continual improvement and supports strategic business planning activities within the organization. The leader oversees operational performance, drives budget adherence, and fosters a customer-centric culture through effective people management and adherence to health and safety protocols.</div><div> 

What You Will Do:</div>
<div>
Performance Management</div>
<ul>
<li>Support and inspire a customer-focused culture in all non-face-to-face contacts to ensure a positive and seamless customer experience.</li>
<li>Challenge the IKEA organization based on customer support center experience to improve ways of working and identify new business opportunities.</li>
<li>Ensure prerequisites are in place to provide fast and easy resolution for customers when amendments are needed or if issues occur.</li>
<li>Secure and monitor department operations to meet global and national standards and policies.</li>
<li>Provide necessary insights and KPIs to business stakeholders to improve overall customer experience.</li></ul> 
<div></div>
<div>
Cost Control</div>
<ul>
<li>Participate in yearly budgeting exercises and control costs related to the Resolution &amp; After Sales operation.</li>
<li>Provide information to the regional Home Delivery manager and other functions to ensure actions for continuous improvement based on customer feedback.</li></ul> 
<div></div>
<div>
People Management</div>
<ul>
<li>Develop a succession plan to secure the future of the support center in line with competencies and IDP.</li>
<li>Train and develop Resolution Representatives &amp; After Sales coworkers.</li>
<li>Plan resources to achieve agreed KPIs and ensure customer satisfaction parameters are met.</li>
<li>Agree and follow up on yearly objectives for team based on business plans.</li></ul> 
<div></div>
<div>
Health and Safety</div>
<ul>
<li>Secure ethical operations in compliance with internal procedures and H&amp;S routines.</li>
<li>Conduct regular checks to ensure coworkers are following safe procedures.</li>
<li>Ensure contingency plans are set and easy to implement when necessary.</li></ul> 
<div></div>
<div>
Business Planning</div>
<ul>
<li>Conduct regular follow-ups to ensure business plan goals remain on track.</li>
<li>Support feedback and complaint management via PulseCX module.</li>
<li>Manage customer requests, complaints, questions, and compliments.</li></ul> 
<div> 
Required Skills To Be Successful:</div>
<ul>
<li>Excellent communication skills and customer-centric orientation.</li>
<li>Strategic planning and thinking with effective analytical skills.</li>
<li>Proficiency in Microsoft Office and CRM platforms.</li>
<li>Leadership skills with strong people and time management capabilities.</li></ul> 
<div> 
What Qualifies You For The Role:</div>
<ul>
<li>University Degree or equivalent within Retail or Hospitality.</li>
<li>Experience in working with CRM systems such as CRM 365, Navision, &amp; Genesys.</li>
<li>Bilingual proficiency in Arabic and English.</li>
<li>Minimum experience in a retail environment with a strong customer service focus.</li></ul><div> 
</div>We&rsquo;re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish. 

Before you click &ldquo;apply&rdquo;: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence. 

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.</div>

Customer Support Centre Group Leader

DAMAC Properties

<div>
 
 The ideal candidate will support the Managing Director&rsquo;s Office in executing transformation, governance, and performance initiatives across Damac&rsquo;s customer and operational functions.
 
 
 
 
 
 Responsibilities
 
 
 <ul>
 <li>
 Project coordination and delivery tracking for MD Office customer and operational initiatives.
 </li>
 <li>
 Performance monitoring and KPI reporting across Collections, Handover, CRM, and Aftersales.
 </li>
 <li>
 Process improvement and documentation under a customer experience (CX) transformation lens.
 </li>
 <li>
 Governance, compliance, and standardization of customer operations processes.
 </li>
 <li>
 Cross-functional collaboration and stakeholder communication to ensure timely execution.
 </li>
 <li>
 Support execution of MD directives and transformation projects across customer and operations functions.
 </li>
 <li>
 Track departmental KPIs and operational metrics to provide clear visibility on performance.
 </li>
 <li>
 Prepare weekly and monthly dashboards summarizing project status, risks, and dependencies.
 </li>
 <li>
 Assist in process mapping and implementation of continuous improvement initiatives.
 </li>
 <li>
 Ensure timely follow-up with departments on actions, deliverables, and reporting requirements.
 </li>
 </ul>
 
 
 
 
 
 Requirements
 
 :
 
 <ul>
 <li>
 5&ndash;8 years of experience in project management, operations, or customer management within large organizations
 </li>
 <li>
 Bachelor&rsquo;s degree in Business Administration, Engineering, or a related discipline.
 </li>
 <li>
 Experience with PowerBI, project management tools, and Microsoft Excel for reporting and tracking.
 </li>
 <li>
 Strong understanding of customer operations, handover, and service delivery processes.
 </li>
 <li>
 PMP or equivalent project management certification is advantageous
 </li>
 <li>
 Adaptable, proactive, and able to work under tight deadlines.
 </li>
 <li>
 Committed to maintaining governance and operational discipline.
 </li>
 <li>
 Excellent communication and stakeholder coordination ability.
 </li>
 </ul>
 
 
</div>

Project Manager- Ops & CX

Deliveroo

<div>
 
 The Team
 
 
 
 Care supports our customers from all sides of the marketplace and the operations team owns agent performance, continuous improvement, change, and transformation. Our focus is improving customer experience whilst delivering efficiencies in our frontline operations.
 
 
 
 In this role you'll be involved in three key areas:
 
 
 
 <ul>
 <li>
 Managing channel, queue and agent performance across our teams servicing UAE, Qatar and Kuwait Partners.
 </li>
 <li>
 Identifying trends in performance and conducting root cause analysis (e.g. agent productivity, quality or partner experience)
 </li>
 <li>
 Helping define new metrics, targets and best practices to drive improvements in customer experience (e.g. first touch resolution)
 
 
 </li>
 </ul>
 
 What You&rsquo;ll Be Doing
 
 
 
 <ul>
 <li>
 Managing performance of our support queues across partner onboarding and lifecycle support for our ME based partners
 </li>
 <li>
 Identifying performance gaps for vendor partners, owning performance improvement strategies, and driving continuous improvement
 </li>
 <li>
 Supporting teams make Partner Operations a true differentiator at Deliveroo by implementing best in class customer experience practices
 </li>
 <li>
 Relentlessly driving performance by surfacing issues across our operations and influencing stakeholders to address them
 </li>
 <li>
 Owning deep dives and leading updates for the leadership team on specific issues (e.g. performance gaps / ME specific business reviews)
 </li>
 <li>
 Helping define targets, KPIs and goals for the team and prioritising own goals
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 We are looking for someone who:
 
 
 <ul>
 <li>
 Has 4+ years&rsquo; experience as a Vendor Operations performance Manager in a fast-moving and dynamic company - prior experience in managing a blended internal and external team is a distinct advantage.
 </li>
 <li>
 Is detail and action orientated, with experience of leading performance improvement projects (e.g. root cause analysis / backlog reduction strategies)
 </li>
 <li>
 Is comfortable leading updates and can speak up when working with more senior stakeholders and partners
 </li>
 <li>
 Is knowledgeable of CRM systems (e.g. Salesforce) and has experience of creating reports across systems
 </li>
 <li>
 Takes personal accountability for quality and accuracy of their work
 </li>
 <li>
 Has solid analytical background (e.g. Google sheet pivot tables and INDEX MATCH), SQL skills are highly desirable but not essential
 
 
 </li>
 </ul>
 
 Why Deliveroo?
 
 
 
 Why Deliveroo? When you first think about Deliveroo, you probably think of getting great food to your house in less than half an hour. Awesome right? But behind the scenes is the real story. This story is one of high growth, huge challenges and an enormous opportunity ahead of us.
 
 
 We want to be the definitive food company - the app you go to any time you have a hunger pang. We are transforming the way people think about food. We&rsquo;re a technology driven company at the forefront of the most rapidly expanding industry in the world, so come and join us for the ride.
 
 
 
 Benefits And Diversity
 
 
 
 At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer a wide range of competitive benefits in areas including health, family, finance, community, convenience, growth, time away and relocation.
 
 
 We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest growing startups in an incredibly exciting space.
</div>

Partner Support Manager

Arab Bank

<div>
 
 
 
 Key Roles and Responsibilities:
 
 
 
 <ul>
 <li>
 Develop and implement initiatives to improve customer experience across all touchpoints, by Identifying gaps in the customer journey and CPS and recommend actionable improvements.
 </li>
 <li>
 Oversee and optimize systems for managing customer feedback and complaints resolution in a timely and efficient manner
 </li>
 <li>
 Monitor and elevate customer satisfaction metrics, including Net Promoter Score (NPS) and Customer Satisfaction (CSAT) scores.
 </li>
 <li>
 Collaborate closely with the CB Head of Credit &amp; Collection to streamline the issuance of liabilities and clearance letters, enhancing customer retention for loans and cards.
 </li>
 <li>
 Collaborate with departments to ensure customer-centric practices are embedded in processes and policies
 </li>
 <li>
 Support training and awareness programs to promote customer-centric behavior and CPS among consumers &amp; staff
 </li>
 <li>
 Develop and refine customer feedback channels such as mystery shopper programs, VOC initiatives, surveys, and other feedback.
 </li>
 <li>
 Monitor industry trends and best practices related to customer experience.
 </li>
 <li>
 Follow the customer experience annual business plan.
 </li>
 <li>
 Consumer Protection standards:
 </li>
 <li>
 Ensure all customer interactions, products, and services comply with Central Bank Consumer Protection Regulations.
 </li>
 <li>
 Implement and monitor procedures to protect customer rights, including transparency, fair treatment, and responsible product marketing.
 </li>
 <li>
 Manage and promote customer Awareness and Education initiatives to increase customers financial literacy.
 </li>
 </ul>
 
 
 
 
 
 
 Job Requirements:
 
 
 
 
 
 
 
 
 
 
 
 Education
 
 
 
 :
 
 
 
 Bachelors degree from a reputable university
 
 
 
 
 
 
 
 Experience
 
 
 
 :
 
 
 
 A minimum of (3) years experience in Customer Experience or service roles.
 
 
 
 
 
 
 
 Competencies:
 
 
 
 <ul>
 <li>
 Fluent in English and in Arabic.
 </li>
 <li>
 Thorough understanding of local banking regulations and customer expectations.
 </li>
 <li>
 Good presentation skills.
 </li>
 <li>
 Service Oriented
 </li>
 <li>
 Good communications and interpersonal skills
 </li>
 <li>
 Proven leadership skills and the ability to work collaboratively across functional teams.
 </li>
 <li>
 A data driven mindset to gaining customer insights and implementing improvements.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 What We Offer at Arab Bank
 
 
 
 
 
 
 At Arab Bank, we offer a purpose-driven and inclusive environment where innovation, continuous learning, and employee wellbeing are at the core. We are proud to welcome individuals of all generations, genders, and backgrounds, valuing the diverse perspectives that strengthen our culture and contribute to our success.
 
</div>

Country Customer Experience Officer

tabby

We are looking for a Service Leader who combines operational insight, agent enablement, and content design expertise. In this role, you will empower CX agents with the right tools, guidance, and knowledge to deliver outstanding customer experiences. By analyzing agent interactions, recurring tickets, and QA data, you will identify customer pain points and translate them into actionable solutions, content updates, and product improvements. This role sits at the intersection of CX operations, product insights, and content strategy, ensuring agents are always equipped and customers experience seamless journeys. <ul> <li>Agent Enablement &amp; Content Design: <ul> <li>Create high-quality, actionable content for agents (guides, FAQs, walkthroughs, quick-reference materials, and eLearning modules).</li> <li>Translate complex product features, policies, and workflows into simple, scannable, and practical content.</li> </ul> </li> <li>Support Insights &amp; Customer Experience: <ul> <li>Monitor ticket trends, agent feedback, and QA metrics to identify recurring friction points.</li> <li>Surface agent-observed &amp; customer pain points to Product for actionable improvements.</li> </ul> </li> <li>Cross-Functional Collaboration: <ul> <li>Partner with Product Managers, Ops, QA, and Training teams to co-design process or content solutions.</li> <li>Facilitate alignment sessions, feedback loops, and knowledge sharing across teams.</li> </ul> </li> <li>Continuous Improvement: <ul> <li>Maintain, iterate, and optimize all agent-facing content for accuracy, clarity, and usability.</li> <li>Proactively identify gaps in agent knowledge or recurring customer pain points and recommend solutions.</li> </ul> </li> <li>Operational Excellence &amp; Metrics: <ul> <li>Maintain a friction log and track resolution status for recurring issues.</li> <li>Measure success via agent readiness, ticket volume reduction, content usage, and customer satisfaction improvements.</li> </ul> </li> </ul>

Service Designer

Explore 9481+ Customer experience manager in Dubai this November. Find roles across top companies and apply now to boost your career.