customer service representative Jobs in Dubai

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VanCleef-Aprels

<div>Who are we?
A High Jewelry Maison with a strong heritage who promotes exceptional know-how in an enchanting and creative environment. Our Maison is looking for talented individuals who contribute to developing and transmitting their expertise with care and no compromise. At Van Cleef &amp; Arpels you will be surrounded by passionate experts and will contribute to many new projects which allows our Maison to regularly reinvent itself. At Van Cleef &amp; Arpels, we are proud to hire talents from many different backgrounds and experiences. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence.
Are you a good match?
You have strong experience in client service and are passionate about delivering an exceptional client experience. You demonstrate excellent communication and interpersonal skills, with the ability to build and nurture relationships with clients and internal stakeholders.
You are highly organized, client-oriented and able to work independently with minimal supervision. You demonstrate sound judgment, sensitivity to client needs and a strong knowledge of products and service processes. 
 
What are we expecting from you?
As a Client Service Manager, you will receive and process customer orders, inquiries and complaints with precision and efficiency, while maintaining ongoing relationships with clients and sales teams and ensuring a seamless communication link. 
 
In this role, you will:
<ul><li>Maintain and nurture ongoing relationships with select clients and sales teams.
</li><li>Utilize in-depth knowledge of products, availability, sales territories and client profiles to provide tailored support.
</li><li>Provide advanced product and service information, addressing complex client questions with expertise.
</li><li>Record and process custom and special orders, coordinating with relevant teams to ensure timely delivery.
</li><li>Respond promptly and appropriately to advanced issue escalations, securing managerial approvals when necessary.
</li><li>Initiate contact with allocated clients to develop new relationships and act as the primary point of contact for resolving queries and complaints.
</li><li>Schedule follow-up actions and meticulously enter relevant information into the CRM system to maintain high-quality data for client retention and business development.
</li><li>Conduct detailed client interviews to clarify requirements and gather comprehensive client information.
</li><li>Deliver exceptional service to encourage continued use of the Maison&rsquo;s products and services.
</li><li>Adhere to organizational policies, procedures and relevant regulatory codes, seeking authorization for any deviations.
</li><li>Engage in continuous professional development through assessment, training and coaching, while staying informed about industry best practices and technological advancements.
</li><li>Demonstrate the ability to work independently as an experienced practitioner with minimal supervision.
</li><li>Exhibit a strong commitment to diversity and inclusion in all interactions and responsibilities. 
</li></ul>More than a role&hellip; We recruit for a career!
By joining Van Cleef &amp; Arpels, you will be part of a Maison where employee career development is at the heart of our ambition.
You will be immersed in our enchanting universe and benefit from comprehensive training on our history, know-how and creations, while developing your expertise alongside passionate and talented teams. 
 
The Recruitment Process
Apply online.
If your profile matches our search, you will be contacted by our Talent Acquisition team for an introductory conversation.
You will then meet with the relevant Hiring Manager and key stakeholders as part of the interview process.
Otherwise, you will receive an email informing you that your application has not been successful.</div>

Client Service Manager

Missan IT Solutions

&middot; Greets guests and presents them with the menu.&middot; Inform guests about the special items for the day and menu changes if any.&middot; Suggest food and beverages to the guest/customers and try to upsell the sales.&middot; Taking food and beverage orders from the guest on the order taking pads/POS system.&middot; Obtaining revenues, issuing bills/receipts, accepting payments, returning the change.&middot; Performing the cleaning tasks as needed or directed by the branch manager/supervisor.&middot; Filling in for absent staff as needed in any of the outlets of Cha Cha Chai&middot; Punch in the order on the POS System and make sure to enter any special requirements made by the customer while ordering the food. (Eg: No Garlic, less spicy etc.)&middot; Communicate with the customers while they are dining inn to get the review of the food, to know if they need some other things to eat or drink or to take away and to assist with the queries.&middot; Observe the guests and ensure their satisfaction with the food and service.&middot; Proactively take the initiatives to improve the customer service, talking to the customers, upselling the sale to achieve the monthly targets.&middot; Taking guest feedback face to face and encouraging guest to share their feedback on our social media platforms (Eg: Instagram, TikTok, Zomato, Facebook, Trip Advisors etc.).&middot; Making Post, Reels, Stories for all the social media platforms along with the support and accommodating other staff.&middot; Supporting the branch and operations manager to upscale the marketing through face to face, social media marketing.&middot; Proactively initiate and suggest your ideas to the branch manager and operations manager to upsell the sales which is cost effective.&middot; Actively use up selling marketing techniques and customer relation to exceed guest expectations and increase revenue.&middot; When assigned by a manager you must take task which is assigned in his presence or absence.&middot; Pamphlet distribution for the company&middot; Daily inventory counting as per the instruction from the manager.&middot; Need to be aware of the coffee and mini mart experience is an advantage.Job Type: Full-timePay: AED2,000.00 - AED3,000.00 per monthApplication Question(s):<ul><li>What is the visa status?(Visit, Freelance, Spouse or own visa)</li><li>Are you okay to work in any location in Dubai?</li><li>Do you have a barista certification?</li><li>Salary expectation</li></ul>Work Location: In person

Waitress/Barista - Own Visa

مجموعة الطاير

<div>Job Description: To manage the efficient operations of service for BU while ensuring the highest levels of customer service to deliver quality repair services that exceed customer expectations and maximize workshop profitability</div>
 <div><ul>Responsibilities: Roles &amp; Responsibilities: 
 
Participate in the development of the After Sales strategy by providing input from the perspective of the service function, ensuring that relevant goals and objectives are incorporated. 
Participate, as and when required, in the development of a policies and procedures framework for the Workshop function to effectively meet its objectives and targets, in line with the overall strategy and direction of the Group. 
Review and report to the Area Service Manager of BU After Sales, the effectiveness of such policies and procedures, to identify opportunities for continuous improvement. 
Provide input on the function&rsquo;s budget requirements to the Area Service Manager of BU After Sales, and accordingly control expenses of the Workshop function, ensuring it stays within its operating budget 
Supervise and manage the daily activities in the workshop, allocate work as required and maximize the use of available resources in order to maintain high level of productivity and ensure work carried out in the most efficient and effective manner. 
Coordinate with Autoline staff for any change in the system, report making, shift timing etc. 
Oversee customer reception area and ensure customers are greeted in a friendly and professional manner and their requirements are discussed and confirmed to ensure efficient handling of customers and reduce the number of customer complaints. 
Conduct periodic facility checks and review service jobs to ensure timely and quality work is performed and critical issues/problems are resolved in a timely manner. 
Ensure that repair orders are raised and processed according to the established guidelines and that work is completed to schedule. 
Support technical staff to ensure maintenance of tools is done on a timely basis to ensure costs of business is kept to minimum without compromising on the safety aspect. 
Supervise the work of mechanics to ensure that the set workshop processes are followed so that the workflow, quality standards, profit, availability of parts and customer satisfaction is maintained. 
Ensure customers are contacted to set-up periodic maintenance reviews of their cars. 
Keep customers fully and regularly informed of changes to costs and expected completion times/dates and ensure that vehicles are properly handed over to customers, including invoice explanation and advising future requirements. 
Oversee submission of product quality feedback to Principals, check quality of product defect reports and follow up with Principals for resolution of product issues to ensure timely and quality service. 
Develop and maintain profitable relationships with existing suppliers. 
Facilitate periodic audit through Warranty Manager to ensure specify repair order write-up process and correct workshop procedures are followed. 
Implement Health, Safety, and Security policies and procedures at the BU specified by the Group Asset Protection Manager at the Corporate to maintain a safe and secure working environment and ensure best practice guidelines are embedded in everyday operations. 
Coordinate training with the Human Resources function to ensure that the staff is well trained to meet the set workshop service standards. 
Provide leadership and direction to subordinates towards the achievement of goals and objectives. 
Ensure that team members are acquainted with the changing situation and the developments of ATG. 
Guide and motivate subordinates to enhance performance and produce quality work, and ensure that they are continuously developed for higher level roles. 
Prepare performance evaluation and appraisal reports of direct reports to assess subordinates productivity and progress and identify training needs of team members to improve efficiency and ensure conformity with standard procedures and practices. 
 
Qualification &amp; Experience: 
 
 Graduate Degree in engineering (Mechanical/technical) discipline and management qualification 
Previous experience of workshop management experience, with at least 7 years experience in workshop management in auto brands 
Understanding of fleet business (B2B) and End consumer marketing know-how (B2C) 
Strategically and conceptual thinking. 
Should have strong leadership and proven experience in resources planning and deployment. 
Should be able to communicate effectively and have excellent negotiation skills. 
Should have skills in project, quality and strategy management. 
Should be able to participate and facilitate group meetings. 
Should be able to lead and motivate teams. 
<li>
Should be able to plan, organize and prioritize workload, and ensure deadlines are met</li></ul></div>
 <div>Qualifications: .</div>

Service Manager - Freelander, Dubai

Transguard Workforce Solutions

<div>
 
 Transguard Workforce Solutions is the UAE&rsquo;s leading provider of unique and innovative HR solutions. With a decade of experience in the region and a team that possesses extensive knowledge of the market, we provide a fully integrated HR solution.
 
 
 
 
 
 We are currently recruiting for a
 
 TVR Sales Manager- (Variable Refrigerant Volume Air-Conditioning Systems)
 
 for our client to be based out of their Dubai Office.
 
 
 
 
 
 
 Purpose-
 
 
 
 
 
 
 To plan, implement and direct the sales activities of the company in a designated area to achieve sales objectives.
 
 
 
 
 
 
 Responsibilities-
 
 
 
 
 
 <ul>
 <li>
 Achieves sales target as set by the management.
 </li>
 <li>
 Delegates designated customers accounts to sales team.
 </li>
 <li>
 Follows up projects &amp; inquiries to achieve the sales goals.
 </li>
 <li>
 Supervises the activities and performance of the sales team.
 </li>
 <li>
 Investigates lost sales (Customer accounts)
 </li>
 <li>
 Develops piecing schedules and rates.
 </li>
 <li>
 Conducts market research and competitor and customer analysis.
 </li>
 <li>
 Attends trade meetings and industry conventions.
 </li>
 <li>
 Any other related task as required by the department manager
 </li>
 <li>
 Reports daily sales dynamics and client&rsquo;s requirements.
 </li>
 </ul>
 
 
 
 
 
 Skills-
 
 
 
 
 
 <ul>
 <li>
 BSC in mechanical engineering degree/ sales &amp; marketing, MBA is a plus.
 </li>
 <li>
 8+ years of relevant work experience as a sales executive or sales engineer.
 </li>
 <li>
 Knowledge of business and management principles and practices.
 </li>
 <li>
 Knowledge of strategic planning.
 </li>
 <li>
 Proficient in relevant software applications.
 </li>
 <li>
 Excellent communication and negotiations &amp; persuasiveness skills.
 </li>
 <li>
 Leadership skills.
 </li>
 <li>
 Driving license in required.
 </li>
 </ul>
</div>

TVR Sales Manager- (Variable Refrigerant Volume Air-Conditioning Systems)

Essity

<div><h2 class="jobSectionHeader">Associate Brand Manager FEM &amp; Baby
 
</h2><h2 class="jobSectionHeader">Essity is a leading global hygiene and health company which develops, produces and sells Health &amp; Medical, Consumer Tissue, Personal Care and Professional Hygiene products and solutions which has a strong global presence. We are looking for an Associate Brand Manager to join our dynamic team in Personal Care Business Unit in Dubai, and play a pivotal role in shaping the success of the MEA region. We&rsquo;re seeking individuals who embody our core values, embrace challenges, innovate fearlessly, and thrive in a fast-paced environment. If this describes you, we&rsquo;d love to connect.
 
</h2><h2 class="jobSectionHeader">About the Role
</h2>The Associate Brand Manager will be responsible for supporting the planning, execution and evaluations of the brand marketing activities. This role includes working externally with media, creative and influencer agencies, and internally with sales, customer marketing, supply chain and finance to deliver successful product launches and campaigns.
<h2 class="jobSectionHeader">What You Will Do
</h2><ul><li>Support the (Senior) Brand Manager in driving brand performance, including market share growth, profitability, and achievement of business objectives within local markets.
</li><li>Contribute to the development and execution of annual brand plans, including ownership and management of advertising and promotion (A&amp;P) budgets.
</li><li>Lead and support brand activation and innovation campaigns, ensuring successful execution, performance tracking, and implementation of corrective actions where required.
</li><li>Manage product innovation projects from concept to launch, including business case delivery, product phase-in/phase-out activities, distribution planning, and activation strategies.
</li><li>Analyze brand performance, market trends, and consumer insights to identify opportunities and recommend actions that drive growth.
</li><li>Support the development of product portfolios, pricing strategies, and assortment recommendations in alignment with global guidelines.
</li><li>Collaborate with cross-functional and global teams to implement assortment initiatives and optimize brand performance.
</li><li>Build strong understanding of healthcare professionals, payers, clinicians, customers, and consumers to strengthen brand strategies and engagement.
</li><li>Gather and translate consumer and customer insights into actionable recommendations that enhance brand performance and customer experience.
</li><li>Contribute to the development of global communication toolkits and innovation initiatives for lead markets.
</li><li>Ensure product innovations meet local market requirements, including listing, regulatory, and tender requirements, for successful commercialization in non-lead markets.
</li><li>Monitor brand investments and performance metrics to maximize return on investment and achieve business targets.
</li></ul><h2 class="jobSectionHeader">Who You Are
</h2><ul><li>Must have a Bachelor's degree in Marketing, Business, Communications, Advertising, or a related field.
</li><li>Must have a minimum of 2 years' experience in a junior marketing, brand management, or advertising role.
</li><li>Must have experience managing external agencies, including creative, media, influencer, production, and event agencies.
</li><li>Must have experience developing and executing media plans, reviewing creative assets, providing constructive feedback, and coordinating marketing events and activations.
</li><li>Must have experience analyzing market trends, competitor activities, and consumer insights to generate actionable recommendations.
</li><li>Must have strong verbal and written communication skills, with the ability to collaborate effectively across teams and stakeholders.
</li><li>Must have fluency in both English and Arabic.
</li></ul><h2 class="jobSectionHeader">What We Can Offer You
</h2>Our purpose, Breaking Barriers to Well-Being, provides meaning to everything we do. Join us to improve well-being for people and drive positive change for society and the environment. At Essity, you'll feel valued, empowered to grow, and challenged to achieve business results in a collaborative and open atmosphere. Innovate for Good | Excel Together | Be You with Us
<h2 class="jobSectionHeader">Application End Date:
</h2>05 أغسطس 2026
<h2 class="jobSectionHeader">Job Requisition ID:
</h2>Essity263715</div>

Associate Brand Manager FEM & Baby

Zed Capital International Limited - Rep. Office

Job Description &ndash; Relationship Manager (RM)Company: Zed Capital International Limited &ndash; Representative Office Location: Media City, Dubai, United Arab Emirates Salary: AED 2,800 &ndash; AED 3,500 per month (Based on experience, qualifications, and performance) Job Type: Full-TimeAbout the RoleZed Capital International Limited &ndash; Representative Office is seeking a motivated, customer-focused, and results-driven Relationship Manager (RM) to join its growing team. The ideal candidate should possess excellent communication and relationship management skills with a passion for client servicing and the global financial markets.The successful candidate will be responsible for managing and nurturing client relationships, identifying new business opportunities, ensuring client satisfaction, and promoting the company's financial products and services while maintaining the highest standards of professionalism and customer service.Key Responsibilities<ul><li>Build and maintain strong relationships with new and existing clients.</li><li>Act as the primary point of contact for clients, addressing their queries and providing timely support.</li><li>Promote the company's financial products and services to prospective and existing clients.</li><li>Identify opportunities for cross-selling and upselling company products and services.</li><li>Assist clients with account opening, onboarding, and documentation processes.</li><li>Conduct regular follow-ups with clients to ensure engagement and satisfaction.</li><li>Achieve individual monthly, quarterly, and annual business targets.</li><li>Maintain accurate records of client interactions and activities using CRM systems.</li><li>Coordinate with Sales, Customer Support, Compliance, and Operations teams to ensure seamless client servicing.</li><li>Stay updated on financial market trends, company products, and industry developments.</li><li>Ensure all client interactions comply with company policies and applicable regulatory requirements.</li><li>Deliver exceptional customer service while building long-term client relationships and loyalty.</li></ul>Required Skills &amp; Qualifications<ul><li>Minimum 1&ndash;3 years of experience in Relationship Management, Sales, Customer Service, or the Financial Industry is preferred.</li><li>Fluency in English and Hindi is mandatory. Additional languages will be an advantage.</li><li>Excellent communication, interpersonal, and relationship management skills.</li><li>Strong negotiation and client servicing abilities.</li><li>Ability to work in a target-driven and fast-paced environment.</li><li>Self-motivated, confident, and customer-oriented personality.</li><li>Professional appearance and positive attitude.</li><li>Good organizational and time management skills.</li><li>Basic knowledge of CRM software and Microsoft Office applications will be an advantage.</li><li>Ability to build trust and maintain long-term client relationships.</li></ul>Preferred Qualities<ul><li>Passion for client relationship management and business development.</li><li>Strong customer service orientation.</li><li>Positive, energetic, and proactive attitude.</li><li>Quick learner with a willingness to develop product and market knowledge.</li><li>Ability to work independently as well as collaboratively within a team.</li><li>High level of integrity, professionalism, and confidentiality.</li><li>Strong work ethic with commitment to achieving business objectives.</li></ul>What We Offer<ul><li>Competitive salary package (AED 2,800 &ndash; AED 3,500)</li><li>Career growth and professional development opportunities.</li><li>Comprehensive training and continuous learning support.</li><li>Professional and supportive work environment.</li><li>Performance-driven culture with recognition and rewards.</li></ul>ApplicationInterested candidates may send their updated CV to: careers@zedcapital.comLocation:Dubai (Required)Work Location: In personPay: AED2,800.00 - AED3,500.00 per monthExperience:<ul><li>Customer relationship management: 2 years (Required)</li></ul>Location:<ul><li>Dubai (Required)</li></ul>Work Location: In person

Relationship Manager

Elegant Engineering and Constructions Pvt Ltd

Receptionist / Administrative Assistant &ndash; Job DescriptionThe Receptionist / Administrative Assistant is responsible for providing professional front-desk reception services while supporting the day-to-day administrative operations of the company. This role requires excellent communication, organizational, and customer service skills to ensure smooth office operations.Key Responsibilities:<ul><li>Welcome and assist visitors, clients, and guests in a professional manner.</li><li>Answer, screen, and direct incoming telephone calls.</li><li>Manage incoming and outgoing emails, courier services, and office correspondence.</li><li>Maintain reception and office areas in a clean and organized condition.</li><li>Schedule meetings, appointments, and conference room bookings.</li><li>Prepare letters, reports, and other administrative documents.</li><li>Maintain filing systems and organize company records.</li><li>Assist with HR administrative tasks, including maintaining employee files and coordinating interviews.</li><li>Monitor and order office supplies and maintain inventory.</li><li>Coordinate with vendors, suppliers, and service providers.</li><li>Support management with administrative tasks and special projects.</li><li>Handle confidential information with professionalism and discretion.</li><li>Perform other duties assigned by management.</li></ul>Qualifications:<ul><li>Bachelor's degree or diploma in Business Administration or a related field.</li><li>Minimum 1&ndash;2 years of experience as a Receptionist or Administrative Assistant.</li><li>Proficient in Microsoft Office (Word, Excel, Outlook, and PowerPoint).</li><li>Excellent verbal and written communication skills in English.</li><li>Strong organizational and time-management skills.</li><li>Professional appearance and positive attitude.</li><li>Ability to multitask and work under pressure.</li><li>Knowledge of office equipment and administrative procedures.</li></ul>Preferred Skills:<ul><li>Experience in the UAE is an advantage.</li><li>Familiarity with document management and office coordination.</li><li>Strong customer service and interpersonal skills.</li><li>Ability to maintain confidentiality and work independently.</li></ul>Reports To: HR/Admin Manager or General ManagerPay: AED2,000.00 - AED2,500.00 per monthWork Location: In person

Receptionist

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