confirmed product manager (b2b saas data & ai)

real estate agent

sales executive

account executive

real estate consultant

sales manager

customer service representative

Hilti Emirates

<div>
 
 Make your career real with Hilti
 
 
 
 The Customer Service Representative is part of the customer service team for Hilti Emirates and is responsible for always offering an exceptional level of service to our Hilti clients.
 
 
 
 What You'll Do
 
 
 
 As a Customer Service Representative at Hilti, your role involves delivering exceptional support and ensuring customer satisfaction through efficient and professional interactions. Key responsibilities include:
 
 
 To process all contacts (inbound and outbound-E-Mail, Fax, chat, and voice) from customers in an efficient and professional manner to satisfy (not all-inclusive list): product &amp; application questions, pricing enquiries/verbal request for quotation stock availability, delivery status, contacting/up-dating field personnel as per communication policy.
 
 
 To actively manage Customer complaint handling and provide First Contact Solution wherever possible. Follow up open tasks daily to ensure customer satisfaction.
 
 
 To take responsibility for Customer Master Data by ensuring 100% accuracy and completeness whilst entering new accounts, project location&rsquo;s and contact details into SAP system.
 
 
 To actively promote the use of other sales channels to the customer in order to drive Multi Channel System orchestration.
 
 
 To support field-based personnel by providing: on-time, detailed and accurate communication, sales leads gathered from customer contacts, arranging contact/site visits with customers.
 
 
 To act as a central point of contact for customers by interfacing with associated departments: Technical Salesperson, Key Account Managers, Technical Support, Hilti Centre, After Market Service, Credit Services, Logistics, Product Management &amp; currier service to provide quality Customer Service.
 
 
 To maintain additional tasks as identified by management, in areas such as: administration (account hold, back orders, steering orders, certificate creation &ndash; if processed by the individual), sales, productivity, quality.
 
 
 
 What You&rsquo;ll Bring
 
 
 
 UAE National Family Book (to comply with the UAE Emiratization law)
 
 
 A Bachelor&rsquo;s Degree
 
 
 Proficiency in English (verbal and written)
 
 
 Good computer skills (ideally SAP)
 
 
 An excellent telephone manner
 
 
 Exceptional interpersonal and negotiation skills
 
 
 High commitment to customer satisfaction
 
 
 Team playing skills with strong customer orientation
 
 
 Self-motivation, highly energetic, outgoing character and willingness to explore self-Potential in different area
 
 
 
 What&rsquo;s In It For You
 
 
 
 Show us what you&rsquo;re made of and we&rsquo;ll offer you opportunities to move around the business &ndash; to work abroad, experience different job functions and tackle different markets. It&rsquo;s a great way to find the right match for your ambitions and achieve the exciting career you&rsquo;re after.
 
 
 
 Why Hilti
 
 
 
 Hilti is a global leader in construction innovation, with more than 34,000 team members across 120 countries. Guided by our purpose, Making Construction Better, we&rsquo;re driven to keep learning, growing, and finding new ways to make a lasting impact. Here, you&rsquo;ll be empowered to use your strengths, work with a global and inclusive team, and take on meaningful challenges. At Hilti, you&rsquo;ll have the chance to make your ideas, achievements, and growth real through purpose, passion, and teamwork.
 
 
 
 Commitment to Inclusion
 
 
 
 At Hilti, inclusion is a key focus in how we work, lead, and grow together. We are committed to embracing diversity of thought and creating an environment that is inclusive of everyone, everywhere. We continuously strive to ensure every voice is valued and every team member feels empowered to contribute. By building on this foundation, we strengthen our teams, our innovation, and our impact, making construction better together.
 
 
 
 Legal Notice
 
 
 
 Hilti is an equal opportunity employer. We look forward to receiving your application!
</div>

Customer Service Representative (Emiratised Role)

GluCare

<div>Job Summary:
GluCare Integrated Diabetes Center is seeking a dedicated and customer-focused Customer Service Excellence Representative passionate about delivering excellent patient care and thriving in a dynamic healthcare setting, to join our team. The ideal candidate will serve as the first point of contact for patients, providing exceptional service through phone, email, and other communication channels. This role requires strong interpersonal skills, a patient-centered approach, and the ability to handle inquiries efficiently in a fast-paced healthcare environment.<h3 class="jobSectionHeader">
Key Responsibilities</h3><h3 class="jobSectionHeader">
Patient Communication</h3><ul>
<li>Respond promptly and professionally to patient inquiries via phone, email, and other communication channels.</li>
<li>Provide accurate information about clinic services, appointment availability, care protocols, and treatment options.</li>
<li>Educate patients on clinic programs, available packages, and doctor specializations to enhance their understanding of care options.</li>
</ul><h3 class="jobSectionHeader">Appointment Coordination</h3><ul>
<li>Schedule, reschedule, and confirm patient appointments in coordination with clinic operations.</li>
<li>Proactively manage cancellations and follow-ups to optimize clinic schedules and minimize no-shows.</li>
<li>Ensure efficient time slot allocation based on patient needs and doctor availability.</li>
</ul><h3 class="jobSectionHeader">
Problem Resolution</h3><ul>
<li>Address and resolve patient concerns and complaints professionally and efficiently.</li>
<li>Escalate complex issues to the appropriate department or management as needed.</li>
<li>Ensure all interactions are logged and tracked in the clinic's CRM system for follow-up and reporting.</li>
</ul><h3 class="jobSectionHeader">
Technical &amp; CRM Competency</h3><ul>
<li>Utilize the clinic&rsquo;s CRM software efficiently to manage patient records, track leads, and optimize appointment scheduling.</li>
<li>Maintain accurate and up-to-date patient records within the system, ensuring easy access to information.</li>
<li>Demonstrate technical proficiency with digital tools and software used for appointment booking, patient tracking, and follow-ups.</li>
</ul>
Administrative Support<ul>
<li>
Maintain up-to-date records in the patient management system, ensuring accuracy and completeness.</li>
<li>Assist in generating and distributing patient-related communications, including appointment reminders, follow-up notices, and service updates.</li>
</ul><h3 class="jobSectionHeader">Key Performance Metrics</h3><ul>
<li>Patient Satisfaction &amp; Retention &ndash; Ensuring high levels of service that encourage repeat visits.</li>
<li>CRM &amp; Data Accuracy &ndash; Maintaining clean, organized, and up-to-date records in the patient database.</li>
</ul>
Requirements<ul>
<li>
Proven experience (2-3years) in a patient coordination, sales, or customer service role within a healthcare or wellness setting.</li>
<li>Strong knowledge of CRM systems and appointment booking platforms.</li>
<li>Excellent communication and interpersonal skills, with the ability to build relationships with patients.</li>
<li>Knowledge of healthcare programs, insurance policies, and treatment plans is preferred.</li>
</ul>
Qualifications:<ul>
<li>
Native-level proficiency in English, (Arabic is a plus)</li>
<li>Bachelor&rsquo;s degree</li>
<li>Prior experience in customer service, preferably in a healthcare or call center environment</li>
<li>Knowledge of healthcare processes and patient care is an advantage</li></ul></div>

Customer Service Excellence Representative

First Abu Dhabi Bank (FAB)

<div>
 
 Company Description
 
 
 
 First Abu Dhabi Bank is an inclusive environment where each person values the experiences, perspectives, ideas and beliefs of others. We&rsquo;re in a unique position to learn from all our colleagues, combining international experience with deep cultural knowledge and local expertise. At FAB, you&rsquo;ll have the support of your team and a strong relationship with your line manager, who will trust you with responsibility and recognize your good performance. As we embrace different ways of seeing the world, listening to each other and respecting different viewpoints, we grow stronger &ndash; together.
 
 
 
 Job Description
 
 
 
 Sales
 
 
 <ul>
 <li>
 Identify and understand the needs of the customer.
 </li>
 <li>
 Manages selling of products to target customer segments in a professional manner.
 </li>
 <li>
 Ensures accuracy of all bank forms and documents executed by the customer.
 </li>
 <li>
 Ensures optimal utilization of all sales tools and resources.
 </li>
 <li>
 Documents and maintains all records of sales activities and provide updates as per requirement.
 </li>
 <li>
 Administers all sales process and maintain records for same.
 </li>
 <li>
 Ensures assigned sales targets and budgets are met.
 </li>
 <li>
 Manages various documents for all sales sources efficiently.
 </li>
 <li>
 Participates in all departmental meetings and product training.
 
 
 </li>
 </ul>
 Customer Service
 
 
 <ul>
 <li>
 Administers and ensures compliance to all sale objectives.
 </li>
 <li>
 Monitors all customer queries and ensure timely response to all issues.
 </li>
 <li>
 Coordinates with customers to provide various products and facilities and provides information on all required supporting documentation.
 </li>
 <li>
 Ensures timely processing of all initiated customer transactions.
 </li>
 <li>
 Maintains and updates knowledge on applicable FAB products and services.
 </li>
 <li>
 Maintains knowledge on all competitor products and services and analyses all advantages and disadvantages for various products.
 
 
 </li>
 </ul>
 Internal Collaboration
 
 
 <ul>
 <li>
 Adheres to service level targets and coordinates with other departments to meet client service expectations.
 </li>
 <li>
 Engages with key stakeholders including Operations, Technology, Branches, and Legal etc. to deliver timely and effective level of client experience to FAB customers.
 
 
 </li>
 </ul>
 Self-Management Responsibilities
 
 
 <ul>
 <li>
 Defines performance goals at the start of the year in discussion with the reporting manager and ensures that the goals are achieved during the course of the year.
 </li>
 <li>
 Identifies the training and development requirements for self and agrees on them with the reporting manager to ensure that the required trainings are arranged and attended.
 </li>
 <li>
 Strives to achieve the highest levels of proficiency on all the competencies and skills required to perform the role.
 </li>
 <li>
 Keeps abreast of professional developments, new techniques and current issues through continued education and professional growth.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Minimum high school diploma
 </li>
 <li>
 Proven experience as a telesales representative or within a sales/customer service role
 </li>
 <li>
 Track record of successfully meeting sales quote, preferably via phone
 </li>
 <li>
 Good knowledge of relevant computer systems such as CRM Systems and telephony systems
 </li>
 <li>
 Excellent communication and interpersonal skills
 </li>
 <li>
 Outstanding negotiation skills
 </li>
 </ul>
</div>

Business Development Officer - Outbound Sales (FABRS)

RAKBANK

<div>
 
 At RAKBANK, we believe in fostering a culture of innovation, growth, and excellence. We are not just a bank, we are a community that thrives on teamwork, cutting-edge solutions, and the highest standards of governance.
 
 
 
 
 
 
 About the Role
 
 
 
 As a Customer Service Officer, you will play a key role in delivering exceptional service to customers across our branch network. You&rsquo;ll ensure smooth service delivery, uphold operational controls, support sales activities, and promote digital migration&mdash;all while maintaining the highest standards of compliance and professionalism. This role sits within our Retail Banking Division &amp; reports to Branch Operations Manager.
 
 
 
 
 
 
 What You&rsquo;ll Be Doing
 
 
 
 
 Customer Service &amp; Operations
 
 
 <ul>
 <li>
 Deliver excellent customer service to both external and internal customers, ensuring tasks are completed accurately and within set timelines.
 </li>
 <li>
 Provide guidance, advice, and solutions to customer queries in line with the Staff Code of Conduct.
 </li>
 <li>
 Act as custodian for key deliverables such as debit/credit cards, cheque books, account letters, digital access cards, and related customer documents.
 </li>
 <li>
 Support the smooth daily operation of the branch by performing assigned tasks under the supervision of the Line Manager.
 </li>
 </ul>
 
 
 Compliance &amp; Process Adherence
 
 
 <ul>
 <li>
 Ensure full adherence to bank policies, SOPs, service standards, and regulatory requirements.
 </li>
 <li>
 Maintain awareness of the branch&rsquo;s Business Continuity Plan (BCM) and take appropriate action during disruptions.
 </li>
 </ul>
 
 
 Digital &amp; Service Efficiency
 
 
 <ul>
 <li>
 Drive
 
 digital migration
 
 , encouraging customers to adopt digital banking channels.
 </li>
 <li>
 Monitor and coordinate initiatives, supporting streamlined service delivery and contributing to departmental performance.
 </li>
 </ul>
 
 
 Teamwork &amp; Continuous Improvement
 
 
 <ul>
 <li>
 Collaborate with colleagues across functions to achieve shared goals.
 </li>
 <li>
 Identify opportunities to improve processes, enhance knowledge, and strengthen team performance
 </li>
 </ul>
 
 
 
 
 
 What We&rsquo;re Looking For
 
 
 
 
 Education:
 
 Bachelor&rsquo;s degree in any related field
 
 
 
 Experience:
 
 Minimum 3 years' experience in a Customer Service role
 
 
 
 
 
 
 Skills
 
 
 <ul>
 <li>
 Analytical Thinking
 </li>
 <li>
 Teamwork &amp; Collaboration
 </li>
 <li>
 Customer Orientation
 </li>
 <li>
 Ability to work with defined policies and procedures
 </li>
 <li>
 Strong commitment to accuracy, compliance, and service excellence
 </li>
 <li>
 Effective communication skills with the ability to advise, support, and collaborate with colleagues and customers
 </li>
 <li>
 Ability to handle structured and routine interactions professionally
 </li>
 </ul>
</div>

Customer Service Officer - Branches (Emiratised Role)

Shamal LLC

<div>Overview:
<div>Shamal Holding is a diversified investment firm that cultivates the extraordinary. Born in Dubai, we curate a unique portfolio of extraordinary investments, experiences and assets to generate meaningful outcomes. The investments we make are strategically chosen and thoughtfully nurtured, mirroring Dubai&rsquo;s ambition, spirit and energy. As a global investor, asset owner and developer we utilise our resources, know-how and connections, to deliver long-term value, wherever we operate.</div><div>
</div><div>
This role falls under our Five Guys umbrella. As our Five Guys team continues to grow, we&rsquo;re in search of a Crew Member for our Dubai Hills Mall branch. In this role you will deliver an exceptional customer experience every time. Crew Members will be trained in different positions in the restaurant. Some of these areas may include Grill, Fries, Hospitality, Expo, Cashier, Preparation, Buns and Dressings.</div>
Responsibilities:
<ul><li>Ensure delivery of the highest level of customer service in a clean and safe environment and attempt to resolve simple customer queries and refer difficult customer queries to Managers.</li><li>
Adhere to brand standards at all times and keeping up to date with Five Guys University courses.</li><li>
Be aware of the goals and targets of the restaurant and actively input efforts to achieve these.</li><li>
Maintain operational and kitchen areas to exceed customer cleanliness and comfort including restocking of workstations, upkeep of restroom and terrace areas, and any other daily cleaning tasks as assigned by the Line Manager.</li><li>
Follow basic essentials &ndash; uniforms, grooming and punctuality and strictly follow all food safety, sanitation and hygiene requirements and practices.</li><li>
Use the company cash register accurately and maintains proper control of company assets.</li><li>
Works as a team member to support other restaurant employees with their duties.</li><li>
Carry out any other reasonable task as assigned by the management.</li></ul>
Qualifications:
<ul><li>High School Diploma or equivalent.</li><li>
Minimum of 1 year experience as a service crew or on a similar role, excellent customer service.</li></ul><div>
For more information about Shamal, please visit our LinkedIn page: https://www.linkedin.com/company/shamalholding/</div><div>
</div><div>
Note:</div><div>
Due to a high influx of profiles, only shortlisted candidates will be contacted.</div></div>

Crew Member - Dubai Hills Mall

Al-Futtaim

<div>
 
 Job Requisition ID:
 
 175223
 
 
 Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group&rsquo;s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
 
 
 By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day
 
 
 
 Overview of the role:
 
 
 
 To provide a high level of customer service through excellent knowledge of products and procedures, to rotate through departments as required and assist in all store-related tasks. To assist the Department Manager / Store Manager with the general day-to-day running of the Department and Store. Act as Duty Manager as required. To effectively contribute to the achievement of the annual budget.
 
 
 
 What you will do:
 
 
 
 
 Excellent Customer Service
 
 
 
 <ul>
 <li>
 To provide a high level of customer service at all times both internal and external, by being aware of the product categories and being able to assist and advise customers professionally.
 
 
 </li>
 </ul>
 
 Operational Effectiveness
 
 
 
 <ul>
 <li>
 Assist the Store Manager with the day-to-day Store Operations including opening and closing Duty Management cover and other security aspects. To run the department in the absence of the Department Manager if required.
 </li>
 <li>
 To be able to train new staff on the Point of Sale (POS) operation and to be responsible for corrective action at the POS. To deal with any customer issues arriving at the POS to ensure smooth customer service is uninterrupted.
 </li>
 <li>
 To supervise the receiving and display of goods by the approved procedures when required to ensure products are available for customer purchase.
 </li>
 <li>
 When required to assist in other events such as stock take, new store openings, etc.
 
 
 </li>
 </ul>
 
 Store Compliance
 
 
 
 <ul>
 <li>
 To assist with ensuring compliance with in-store procedures about pricing and ticketing to ensure that customers are aware of product prices and to protect the company against any loss related to incorrect pricing.
 
 
 </li>
 </ul>
 
 People Development
 
 
 
 <ul>
 <li>
 To assist with the training and ensure that Sales Assistants apply the &ldquo;Brand Merchandising Principles&rdquo; at all times ensuring a corporate image is achieved and that the brand has the best possible looking stores in its product category.
 
 
 </li>
 </ul>
 
 Required Skills To Be Successful
 
 
 
 <ul>
 <li>
 Extensive experience in Sales, Marketing and Operations and working in the retail/ brand management industry specifically in Fashion.
 </li>
 <li>
 Sound in-depth knowledge of the market, brand positioning and trends.
 </li>
 <li>
 An understanding of the current economic situation and impacts of potential threats and competitors.
 
 
 </li>
 </ul>
 
 What equips you for the role:
 
 
 
 
 Minimum Qualification and Knowledge:
 
 
 
 
 Education
 
 : High School Diploma or equivalent
 
 
 
 Minimum Experience:
 
 
 
 Minimum 2 years of Retail Sales experience preferably in leading or supervising a team.
 
 
 
 Job-Specific/Technical Skills required to complete the tasks:
 
 
 
 <ul>
 <li>
 Good verbal communication skills
 </li>
 <li>
 Some heavy lifting
 </li>
 <li>
 Ability to stand for a minimum of 8 hours
 </li>
 <li>
 Strong Customer Service
 
 
 </li>
 </ul>
 
 About Al-Futtaim Retail
 
 
 
 Al-Futtaim Retail has established itself as one of the leaders in Retail across the Middle East, Africa &amp; Asia over the past 30 years. We have developed partnerships with some of the biggest and most respected Brands in the world including IKEA, ACE and Toys R Us in the Middle East and the Inditex Group of Brands (Zara, Mango, Bershka and P&amp;B) across Asia. We are also one of the largest Global partners of Marks and Spencer&rsquo;s in both regions with over 75 stores offering both fashion &amp; food options.
 
 
 Most recently we have been responsible for bringing brands to the Middle East for the first time with the exciting launches of Watsons and B&amp;Q and we aim to continue to be agile and adaptive to our markets with new launches and further development. For this to be possible we aim to recruit the best talent from all backgrounds who will continue to challenge and develop our diverse workforce which includes over 100 nationalities across 12 countries. Join us today and make a difference&hellip;
</div>

Store Supervisor | Retail | Fashion | UAE

Travelex

<div>Role purpose To offer exceptional customer service whilst maximising all sales opportunities. Key accountabilities &bull; Deliver excellent customer service &bull; Follow the sales process in order to maximise sales &bull; Understand features and benefits of all Travelex product lines &bull; Use every opportunity to upsell and cross-sell &bull; Recognise the warning signs of questionable transactions and mitigate possible effects of the sale &bull; Adhere to promotional marketing offers &bull; Manage till stocks &bull; Achieve individual KPIs / targets &bull; Fully investigate overs and shorts (differences) and report &bull; Adhere to company and location policy and procedures, including Audit, Risk, Health &amp; Safety, Security and customer service requirements &bull; Ensure compliance to legal and corporate requirements &bull; Maintain high standards of housekeeping and presentation of stores &bull; Contribute to the success of the team &bull; Complete training within required timelines Role-specific experience and skills &bull; Retail, cash handling and/or banking experience &bull; Good customer service skills &bull; Good numerical ability &bull; Good knowledge of product, services and procedures &bull; Demonstrated experience working with computer systems &bull; Ability to work independently as well as in a team environment &bull; Ability to handle routine activities with attention to accuracy and detail &bull; Flexibility to work different shifts and locations as required &bull; English language skills General experience and personal qualities &bull; Self-aware, open-minded with a high degree of personal and professional integrity &bull; The ability to build and manage relationships, developing trust and credibility with customers, partners, peers, teams, internal and external stakeholders &bull; A strong record of performance delivery in their area of expertise, through increased sales and/or performance against KPIs &bull; The ability to analyse issues and solve problems &bull; Drive customer focus in everything we do to gain and retain high quality customers for the long term success of Travelex</div>

Retails Sales Consultant

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