sales executive

telesales executive

sales representative

receptionist

sales associate

customer service representative

FASTER EXPRESS SPEED CARGO LLC

<p><b>Company Description</b></p><p>FASTER EXPRESS SPEED CARGO LLC is a one-stop logistics service solution system founded in Dubai, UAE in 2012. The company focuses on international services from China to the Middle East and has established an international reputation for its cost-effective service. FASTER EXPRESS SPEED CARGO LLC has head offices in Dubai, and branches in Shenzhen, Bahrain, Guangzhou, Oman, and Qatar.</p><p><b>Role Description</b></p><p>Faster express cargo is seeking a skilled Customer Service Representative to join our team. As an CSR you will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer might face during shipment with accuracy and efficiency. CSR should be confident at troubleshooting and investigate if they don&rsquo;t have enough information to answer customer questions or resolve complaints.</p><p><b>Responsibilities :</b></p><ul><li>Manage phone calls and inquiries</li><li>Identify and assess customers&rsquo; needs to achieve efficiency</li><li>Build sustainable relationships and trust with customer accounts through open and interactive communication</li><li>Provide accurate, valid and complete information by using the right methods/tools</li><li>Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution</li><li>Keep records of customer interactions, process customer accounts and file documents</li><li>Follow communication procedures, guidelines and policies</li><li>Maintaining coordination with the team</li></ul><p><b>Requirements and skills :</b></p><ul><li>Proven customer support experience or experience as a Client Service Representative in Cargo field</li><li>Bachelor&rsquo;s degree in Business Administration or a related field</li><li>Strong phone contact handling skills and active listening</li><li>Familiarity with CRM systems and practices</li><li>Customer orientation and ability to adapt/respond to different types of characters</li><li>Excellent communication and presentation skills</li><li>Ability to multi-task, prioritize, and manage time effectively</li><li>Female candidates only, preferably Tagalog speakers</li></ul><p>Job Type: Full-time</p><p>Pay: From AED2,500.00 per month</p><p>Education:</p><ul><li>Bachelor's (Preferred)</li></ul><p>Experience:</p><ul><li>customer service: 1 year (Preferred)</li></ul>

Customer Service Representative

Apparel Group

<div>
 <p>
  <strong>
   <u>
    About the Company
   </u>
  </strong>
 </p>
 <p>
  6thStreet.com is an omnichannel fashion &amp; lifestyle destination that offers 1400+ fashion &amp; beauty brands in the UAE, KSA, Kuwait, Oman, Bahrain &amp; Qatar. Customers can shop the latest on-trend outfits, shoes, bags, beauty essentials and accessories from international brands such as Tommy Hilfiger, Calvin Klein, Hugo, Marks &amp; Spencers, Dune London, Charles &amp; Keith, Aldo, Crocs, Birkenstock, Skechers, Levi&rsquo;s, Nike, Adidas, Loreal, and Inglot amongst many more. 6thStreet.com recently opened GCC&rsquo;s first phygital store at Dubai Hills Mall; an innovative tech-led space which combines the best of both online &amp; offline shopping with online browsing &amp; smart fitting rooms.
 </p>
 <p>
 </p>
 <p>
  <strong>
   <u>
    Overview:
   </u>
  </strong>
 </p>
 <p>
  As a Customer Service Representative at our fast-paced e-commerce company, you will be the first point of contact for our customers, providing professional and friendly service through various channels such as phone, email, and live chat. Your role will be crucial in resolving issues, answering questions, and ensuring a seamless shopping experience. We are looking for individuals who are passionate about helping others and can maintain a positive attitude under pressure.
 </p>
 <p>
 </p>
 <p>
  <strong>
   <u>
    Job Duties &amp; Responsibility:
   </u>
  </strong>
 </p>
 <p>
 </p>
 <p>
  <strong>
   Customer Inquiry Resolution:
  </strong>
 </p>
 <ul>
  <li>
   Respond promptly to customer inquiries, including order status, product information, and shipping details.
  </li>
  <li>
   Handle and resolve customer complaints with professionalism and patience.
  </li>
 </ul>
 <p>
  <strong>
   Order Management Support:
  </strong>
 </p>
 <ul>
  <li>
   Assist customers with placing or ducts to provide accurate information to customers.
  </li>
  <li>
   Participate in training sessions to improve knowledge and customer service skills.
  </li>
  <li>
   Orders, returns, exchanges, and refunds.
  </li>
  <li>
   Work closely with logistics and warehouse teams to ensure timely delivery of orders.
  </li>
 </ul>
 <p>
  <strong>
   Feedback and Escalation:
  </strong>
 </p>
 <ul>
  <li>
   Collect customer feedback and communicate this feedback to the relevant departments for improvement.
  </li>
  <li>
   Escalate unresolved issues to the appropriate internal teams or management.
  </li>
 </ul>
 <p>
  <strong>
   Database Management:
  </strong>
 </p>
 <ul>
  <li>
   Keep records of customer interactions, transactions, comments, and complaints.
  </li>
  <li>
   Update customer information in the database during and after each contact.
  </li>
 </ul>
 <p>
  <strong>
   Policy and Product Knowledge:
  </strong>
 </p>
 <ul>
  <li>
   Stay up-to-date with company policies, procedures, and pro
  </li>
 </ul>
 <p>
 </p>
 <p>
  <strong>
   Required Qualifications:
  </strong>
 </p>
 <ul>
  <li>
   High school diploma or equivalent; higher education or certifications in customer service or related fields are a plus
  </li>
  <li>
   Proven customer support experience or experience as a client service representative.
  </li>
  <li>
   Strong phone contact handling skills and active listening.
  </li>
  <li>
   Familiarity with CRM systems and practices.
  </li>
  <li>
   Excellent communication and presentation skills.
  </li>
  <li>
   Ability to multitask, prioritize, and manage time effectively.
  </li>
  <li>
   Empathy and a customer-oriented attitude.
  </li>
  <li>
   Ability to work in a team and maintain professionalism under pressure.
  </li>
 </ul>
 <p>
 </p>
 <p>
  <strong>
   Benefits:
  </strong>
 </p>
 <ul>
  <li>
   Full-time role
  </li>
  <li>
   Competitive salary
  </li>
  <li>
   Company employee discounts across all brands
  </li>
  <li>
   Medical &amp; health insurance
  </li>
  <li>
   Collaborative work environment
  </li>
  <li>
   Good vibes work culture.
  </li>
 </ul>
 <p>
 </p>
</div>


Fosroc

<div><div><div><h3 class="jobSectionHeader"><b>Vacancy</b></h3></div><div><div><div><div><b>
Job title</b></div><div> Customer Service Representative</div></div><br>
<div><div><b>
Department</b></div><div> Customer Services</div></div><br>
<div><div><b>
Close date</b></div><div> 30th Sept 2025</div></div><br>
<div><div><b>
Location</b></div><div> Dubai</div></div><div></div><div><div><b><br>
</b></div></div><br>
</div></div></div><div></div><div><div><h3 class="jobSectionHeader"><b>
Job description</b></h3></div><div><div><div><div><b>
Job description</b></div><div> To create a strong and positive first impression while supporting smooth day-to-day operations and delivering exceptional customer service. The role is key in supporting the Customer Service Department to achieve annual departmental goals by meeting or exceeding customer expectations and ensuring a seamless, consistent, and memorable experience across all touchpoints.</div></div><br>
<div><div><b>
Responsibilities</b></div><div> Act as a first point of contact for customers, assisting with inquiries and resolving issues in a professional and efficient manner.
<br>
Ensure high levels of customer satisfaction through accurate and timely processing of customer orders.
<br>
Greet customers courteously and provide helpful support to ensure a positive interaction.
<br>
Understand and identify customer needs, guiding them to the appropriate team or department for further assistance.
<br>
Collaborate cross-functionally with departments such as warehouse, logistics, and sales to ensure timely and accurate order fulfillment.
<br>
Coordinate customer feedback with relevant internal teams to drive service improvements.
<br>
Accurately process sales orders in the system, including order entry, modifications, and tracking.
<br>
Proactively communicate order statuses and any relevant updates to customers.
<br>
Maintain proper documentation and filing of critical records such as invoices, delivery notes (DN), and local purchase orders (LPOs).
<br>
Address and resolve customer complaints by providing appropriate solutions and ensuring timely follow-up.
<br>
Support the implementation of the customer service strategy and core values.
<br>
Actively contribute to initiatives and practices that uphold Health, Safety, and Environmental (HSE) standards.</div></div><br>
<div><div><b>
Skills required</b></div><div> Excellent command of English language.
<br>
Good experience in using personal computer and various software packages.
<br>
Customer Service Skills
<br>
Ability to communicate effectively, both orally and in writing.
<br>
<br>
Time Management and Organizational Skills
<br>
Interpersonal and Teamwork Skills</div></div><br>
<div><div><b>
Educational requirements</b></div><div> Bachelor's degree or Diploma</div></div><br>
<div><div><b>
Job role notes</b></div></div></div></div></div></div><div></div>

RTC-1 Employment Services

The Role
<br><b>Position Title:</b> Customer Service Representative Employment Type: Full Time Salary: up to 5,000 AED all-inclusive depending on experience and qualifications Job Location: Dubai, UAE About the Client: A leading Dubai-based automotive services provider, delivering roadside assistance, car registration, replacement vehicles, logistics, and international driving permits since 2003. Job Description: • Handle inbound and outbound calls professionally, providing excellent customer service. • Respond to customer inquiries, complaints, and requests accurately and in a timely manner. • Maintain accurate records of calls, interactions, and transactions in the CRM system. • Follow standard operating procedures (SOPs) and call scripts while ensuring customer satisfaction.
<br><br>
Requirements
<br><ul>
<li>High school diploma or equivalent; bachelor’s degree is a plus • At least 2 years relevant experience in call center, customer service, or support role within automotive services, car rentals, or transport/logistics industry • Must have strong communication skills in English; Arabic is a plus • Demonstrates a calm and positive approach while actively listening to customers to effectively address their needs and resolve issues.</li>
</ul>
About the company
<br>RTC-1 Employment Services is a licensed recruitment firm based in Dubai, UAE. Our team has been in the market since 2004 and we are supporting various industries with their staffing needs across the Middle East and Africa.

Mercato Mall

<p>Job Description</p><p><b>Customer Service Representative</b></p><p>Are you passionate, enthusiastic, with a great personality and someone that loves talking to people?</p><p>Do you have the dedication to work in a vibrant, fast paced environment and join a team of customer service professionals?</p><p>This is a fantastic opportunity for professional Customer Service Representatives to join our friendly team based in one of Dubai&rsquo;s best loved shopping malls.</p><p>To become a part of our team, we require a few commitments from you, and in return we will commit to offering you some amazing opportunities to excel and be a part of our dynamic, supportive and driven business:</p><p><b>We will require from you:</b></p><ul><li>Female</li><li>Philippines, 22-28 yrs old</li><li>Pleasing personality, have the X-factor</li><li>A minimum of 2 years work experience in a similar position in Dubai</li><li>College graduate</li><li>Willingness to learn and be developed according to your Job description and performance</li><li>Well-presented, hard-working, highly-organized, confident and a team player</li><li>Ability to multi-task, work to tight deadlines and under pressure</li><li>Fluent in English (written and spoken)</li><li>Familiar with Microsoft suite</li><li>Flexible to the working hours</li><li>Currently based in Dubai</li></ul><p><b>In return we will offer you:</b></p><ul><li>An environment of support and open communication and development</li><li>Personal training and development program designed to boost your customer service skills</li><li>Reward you with a deliciously competitive staff discount</li><li>A fun and exciting team environment</li><li>Salary package AED 3,300/month</li></ul><p><b>If you want to join our amazing team, apply today, we'd love to hear from you!</b></p><p><b>Kindly send your updated CV with recent photograph at: </b><i><b>pplcs@mercatotowncentre.ae</b></i></p><p>Job Types: Full-time, Permanent</p><p>Salary: AED 3,000.00 /month</p><p>Job Type: Full-time</p><p>Pay: From AED3,300.00 per month</p>

AkzoNobel

<div>
 <strong>
  About AkzoNobel
  <br/>
  <br/>
 </strong>
 Since 1792, we&rsquo;ve been supplying the innovative paints and coatings that help to color people&rsquo;s lives and protect what matters most. Our world class portfolio of brands &ndash; including Dulux, International, Sikkens and Interpon &ndash; is trusted by customers around the globe. We&rsquo;re active in more than 150 countries and use our expertise to sustain and enhance the fabric of everyday life. Because we believe every surface is an opportunity. It&rsquo;s what you&rsquo;d expect from a pioneering and long-established paints company that&rsquo;s dedicated to providing sustainable solutions and preserving the best of what we have today &ndash; while creating an even better tomorrow. Let&rsquo;s paint the future together.
 <br/>
 <br/>
 For more information please visit www.akzonobel.com
 <br/>
 <br/>
 &copy; 2024 Akzo Nobel N.V. All rights reserved.
 <br/>
 <br/>
 <strong>
  Job Purpose
  <br/>
  <br/>
 </strong>
 Delivering high level of service to customers by managing end to end order to cash process with high level of communication with all internal and external parties in the Middle East Region.
 <br/>
 <br/>
 <strong>
  Key Accountabilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Managing essential day-to-day duties for the team and supervising team activities across Middle East &amp; African countries for Powder &amp; ASC Coatings business.
  </li>
  <li>
   Supporting the growth of the Wood Business in Oman and working with local cos based in Oman to ensure Complete Customer Satisfaction.
  </li>
  <li>
   Collaborating closely with Supply/Sales/Demand and Logistic, and serving as the initial point of contact for any issues for protective team
  </li>
  <li>
   To Manage and review task like OTIF, SLOB, and Back Orders
  </li>
  <li>
   To manage order receipt efficiently, prioritising timely order processing and good customer interactions and relationships
  </li>
  <li>
   Manages the order-to-cash process with excellence in order processing.
  </li>
  <li>
   Registers and processes customer orders in the ERP system received via, electronic mail, and phone or through other contact with the customer.
  </li>
  <li>
   Ensures order processing is handled correct and in full and is transferred to the transporters (logistics).
  </li>
  <li>
   Raises issues in delivery, documentation and/or invoices process with Supervisor.
  </li>
  <li>
   Acts as first level contact with customer for answers to questions and in attempting to resolve complaints.
  </li>
  <li>
   Obtains adequate customer and product knowledge to find solutions for customer needs (e.g., additional and/or alternative products).
  </li>
  <li>
   Makes proposals for improvements on work processes.
  </li>
  <li>
   Completes registering / filing / archiving of customer service-related documentation.
  </li>
  <li>
   Assures cooperation between customer service and field force regarding administration of customers&rsquo; orders. Closely cooperates with the Planning, Logistics functions to maintain consistency in approach towards customer service in the organization.
  </li>
  <li>
   Adheres to all applicable corporate as well as site policies/procedures with regard to personal conduct/HS&amp;E standards and acts in compliance with all regulations.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 <strong>
  Education
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   University graduate or equivalent.
  </li>
  <li>
   This role requires written and spoken skills in Arabic and English languages.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Management And General Skills
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Must be able to work well under pressure and adhere to strict deadlines, be able to multitask, and have good interpersonal and communication skills. Must be able to work well in a team environment
  </li>
  <li>
   MS Office (Excel / Word / PowerPoint)
  </li>
  <li>
   Good customer service and negotiation skills. Able to manage time and prioritize activities effectively. Must be able to execute tasks quickly and efficiently
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Functional Skills
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Knowledge of ERP systems and Order to cash processes in a Business-to-Business environment
  </li>
  <li>
   Sound understanding of other functional areas: sales, supply chain, marketing, and logistics
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Experience
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   2-3 years customer service experience required
  </li>
  <li>
   SAP experience is a distinct advantage
   <br/>
   <br/>
  </li>
 </ul>
 At AkzoNobel we are highly committed to ensuring an inclusive and respectful workplace where all employees can be their best self. We strive to embrace diversity in a context of tolerance. Our talent acquisition process plays an integral part in this journey, as setting the foundations for a diverse environment. For this reason we train and educate on the implications of our Unconscious Bias in order for our TA and hiring managers to be mindful of them and take corrective actions when applicable. In our organization, all qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability.
 <br/>
 <br/>
 Requisition ID: 47467
</div>


Swin FZCO

<p>Swin Outdoor Furniture is one of the highly acclaimed Furniture brands in the UAE. Starting off as a single showroom in Dragon Mart in 2009, With 10+ years of development. The brand has become the first choice for customers looking for garden furniture and accessories.</p><p><b>Woman Preference</b></p><p>A. Responding to online inquiries: via official website, WhatsApp, social media, phone, and email<br/>B. Acquiring in-depth knowledge of products and inventory to enhance professionalism and communication skills<br/>C. Handling customer order inquiries, returns, exchanges, and after-sales issues (via email/online chat/phone)<br/>D. Requesting detailed addresses, tracking logistics exceptions, addressing product usage issues, and providing solutions<br/>E. Recording customer feedback and sharing it with the product team to drive service improvements<br/>F. Maintaining customer relationships to enhance satisfaction and repurchase rates<br/>G. Managing system order processing and cashier duties</p><p>Job Types: Full-time, Permanent</p><p>Pay: From AED2,500.00 per month</p><p>Language:</p><ul><li>Arabic (Required)</li></ul>

Explore 2915+ Customer service representative in Dubai this September. Find roles across top companies and apply now to boost your career.

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