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DreamGateway Immigration Services L.L.C

We're Hiring: Outreach Agent (Customer Service) | Dubai, UAEWe're Urgently looking for a motivated Outreach Agent to join our growing team! If you're confident in communicating with people, enjoy building relationships, and are eager to kick-start your career in customer service, we'd love to hear from you.Location: Dubai, UAE Experience: Freshers are welcome to apply (Candidates currently based in Dubai are preferred)Key Responsibilities<ul><li>Conduct outbound calls to prospective and existing clients to introduce our services and gather customer feedback.</li><li>Support client onboarding by explaining our services, features, and benefits clearly and professionally.</li><li>Maintain accurate customer records using CRM systems and Microsoft Office applications.</li><li>Deliver exceptional customer service with excellent phone etiquette and communication skills.</li><li>Analyze customer interactions and feedback to help improve outreach strategies.</li><li>Collaborate with team members to enhance customer engagement and overall service quality.</li></ul>Requirements<ul><li>Basic knowledge or experience in customer service, outbound calling, tele sales, sales, or call center operations is an advantage.</li><li>Excellent verbal communication and interpersonal skills.</li><li>Strong persuasion and negotiation abilities with a customer-focused mindset.</li><li>Fluency in English is required.</li><li>Positive attitude, willingness to learn, and ability to work in a fast-paced environment.</li></ul>Why Join Us?<ul><li>Excellent opportunity for fresh graduates and entry-level candidates.</li><li>Supportive and collaborative work environment.</li><li>Career growth and professional development opportunities.</li></ul>Work Location: In person

Call Center Executive

zcreatix

<div><div><div><h5 class="jobSectionHeader">Overview</h5> 
</div><div><h4 class="jobSectionHeader">Job Details</h4> 


Manage communication with customers through the company website and other online channels while delivering professional and timely support.

Present the company's products and services in a clear, friendly, and easy-to-understand manner to both new and existing customers.

Provide accurate information, guidance, and assistance to help customers make informed decisions and resolve service-related questions.

Respond to customer inquiries promptly and provide ongoing support to ensure a positive customer experience.

Receive, investigate, and resolve customer complaints while following up on open cases until they are successfully closed.

Maintain accurate customer records and prepare administrative documentation related to customer service activities.

Work closely with internal departments to ensure customer requests and issues are handled efficiently and within agreed timelines.

Monitor customer interactions and service activities to identify opportunities for improving customer satisfaction and service quality.

Follow company procedures and service standards while maintaining confidentiality of customer information.

Support customer retention by building positive relationships and delivering consistent, high-quality service.
<h4 class="jobSectionHeader">
Job Experience Requirements</h4> 


Previous experience in customer service, sales, call center, or a similar customer-facing role will be considered an advantage but is not required.

Good communication and presentation skills with the ability to interact confidently and professionally with customers.

Basic computer knowledge and experience using online platforms, digital systems, and common office applications.

Target-oriented mindset with the ability to achieve assigned performance and service goals.

Willingness to learn new skills, adapt to new processes, and continuously improve performance.

Good organizational and time management skills with the ability to handle multiple customer cases effectively.

Strong problem-solving skills with a customer-focused approach and attention to detail.

About Company: 
ZCREATIX is a modern and growth-oriented organization focused on delivering high-quality results across multiple industries. We value creativity, innovation, and teamwork, and we are looking for motivated individuals who want to grow professionally while contributing to impactful projects in a fast-paced environment.
</div></div><div></div><div><div><h5 class="jobSectionHeader">Job Nature</h5>
</div><div>Full Time
</div></div><div></div><div><div><h5 class="jobSectionHeader">Job Location</h5>
</div><div>Dubai
</div></div><div></div><div><div><h5 class="jobSectionHeader">Job Level</h5>
</div><div>Sr. Position</div></div></div><div></div>

Telephone Agent

<div>
 
 
 Call Center Quality Assurance (QA) Executive
 
 
 
 
 
 <ul>
 <li>
 
 Location: UAE
 
 </li>
 <li>
 
 Salary: AED 6,500 (All-Inclusive)
 
 </li>
 </ul>
 
 
 
 
 
 Job Purpose
 
 
 
 
 
 
 The Call Center Quality Assurance (QA) Executive is responsible for monitoring and evaluating customer interactions to ensure compliance with quality standards, operational procedures, and customer service excellence. The role focuses on identifying improvement opportunities, providing constructive feedback, and supporting continuous performance enhancement across the contact center.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 
 
 Monitor and evaluate inbound and outbound customer calls, emails, chats, and other customer interactions against established quality standards.
 
 
 
 
 
 Score interactions using approved quality assurance scorecards and document evaluation results accurately.
 
 
 
 
 
 Provide timely, constructive feedback and coaching recommendations to Team Leaders and Customer Service Representatives.
 
 
 
 
 
 Identify quality trends, recurring issues, and areas requiring improvement, and recommend corrective actions.
 
 
 
 
 
 Participate in quality calibration sessions to ensure consistency and fairness in evaluations.
 
 
 
 
 
 Prepare daily, weekly, and monthly quality reports, highlighting key findings and performance trends.
 
 
 
 
 
 Ensure adherence to company policies, procedures, compliance requirements, and customer experience standards.
 
 
 
 
 
 Collaborate with Operations, Training, and Team Leaders to improve service quality and operational performance.
 
 
 
 
 
 Support continuous improvement initiatives by identifying opportunities to enhance customer satisfaction and process efficiency.
 
 
 
 
 
 Maintain accurate records of quality evaluations and ensure confidentiality of customer information.
 
 
 
 
 
 
 
 
 
 Qualifications &amp; Experience
 
 
 
 
 
 
 Bachelor's degree or Diploma in Business Administration or a related field is preferred.
 
 
 
 
 
 1&ndash;2 years of experience in a Call Center Quality Assurance role or within a customer service/call center environment.
 
 
 
 
 
 Experience using quality monitoring tools and scorecards is an advantage.
 
 
 
 
 
 
 
 
 
 Skills &amp; Competencies
 
 
 
 
 
 
 Strong attention to detail and analytical skills.
 
 
 
 
 
 Excellent verbal and written communication skills in English (Arabic is an advantage).
 
 
 
 
 
 Good coaching and feedback delivery skills.
 
 
 
 
 
 Strong understanding of call center quality standards and customer service best practices.
 
 
 
 
 
 Proficiency in Microsoft Office applications, particularly Excel and PowerPoint.
 
 
 
 
 
 Ability to identify trends and recommend process improvements.
 
 
 
 
 
 Strong organizational and time management skills.
 
 
 
 
 
 Ability to work collaboratively in a fast-paced environment.
 
 
 
 
 
 
 Salary: AED 6,500 (All-Inclusive)
 
 
</div>

Call Center Quality Assurance (QA) Executive

Innovation it solutions Fze LLC

HR ManagerLocation: Dubai, UAESalaryAED 4,500 &ndash; AED 8,000 per month (Based on experience and qualifications)Job OverviewWe are looking for a dynamic and experienced HR Manager to lead all human resources operations in a fast-paced call center environment. The ideal candidate should have strong expertise in recruitment, employee relations, performance management, and HR operations.Candidates with Forex industry experience will have a distinct advantage. Applicants with experience in any call center/BPO environment are also encouraged to apply.Key Responsibilities<ul><li>Lead end-to-end recruitment and talent acquisition.</li><li>Develop and implement HR policies and procedures.</li><li>Manage employee onboarding, confirmations, and offboarding.</li><li>Handle employee relations, disciplinary matters, and grievance resolution.</li><li>Coordinate payroll, attendance, leave management, and HR documentation.</li><li>Monitor employee performance and support departmental managers.</li><li>Ensure compliance with UAE Labour Law and company policies.</li><li>Drive employee engagement and retention initiatives.</li><li>Maintain accurate HR records and prepare management reports.</li></ul>Requirements<ul><li>Bachelor's degree in Human Resources, Business Administration, or a related field.</li><li>Minimum 3 years of experience as an HR Manager, preferably in a call center or BPO environment.</li><li>Forex industry experience is a strong advantage.</li><li>Candidates with experience in any call center are welcome to apply.</li><li>Strong knowledge of UAE Labour Law and HR best practices.</li><li>Excellent leadership, communication, and organizational skills.</li><li>Ability to work in a fast-paced, target-driven environment.</li><li>Proficiency in Microsoft Office and HRMS software.</li></ul>Benefits<ul><li>Competitive salary package.</li><li>Career growth opportunities.</li><li>Professional and collaborative work environment.</li><li>Immediate joining preferred.</li></ul>Apply NowHR Manager: Nishitha Iqbal Email: hr.nishithaiqbal@gamil.com Contact: 0542779842Job Types: Full-time, PermanentPay: AED4,500.00 - AED8,000.00 per monthExperience:<ul><li>UAE HR: 1 year (Required)</li></ul>Work Location: In person

HR Manager

Salesforce

<div>To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.
Job Category
Sales
Job Details
About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn&rsquo;t a buzzword &mdash; it&rsquo;s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You&rsquo;re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
About Salesforce
We're Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. We empower you to be a Trailblazer too &mdash; driving your performance and career growth, charting new paths, and improving the state of the world.
<h2 class="jobSectionHeader">The Role
</h2>The Distinguished/Principal Technical Architect is a pre-sales, customer-facing enterprise domain expert combining deep architecture credibility with a strong, forward-weighted command of Data &amp; AI &mdash; grounded in CRM and customer experience as the core discipline they extend. You'll be the trusted technical authority for our most strategic Middle East customers as they navigate cloud adoption, CRM-led transformation, and AI-driven customer engagement via Agentforce and Data Cloud.
 
This is not a legacy TA role. AI and data are the dominant focus going forward: agent architecture, data foundations, and how the two combine &mdash; on top of a CRM backbone &mdash; to reshape how customers engage their own customers. You'll still carry the full weight of classic TA responsibilities &mdash; trust with CIO/CTO/security stakeholders, architecture workshops, RFP support &mdash; but your differentiation and growth path center on AI/Data depth.
<h2 class="jobSectionHeader">Your Impact &mdash; Responsibilities
</h2><ul><li>Become the trusted technical advisor to CIO/CTO/Chief Data Officer/Architect-level stakeholders as they design their CRM, customer experience, and AI/data strategy on Salesforce.
</li><li>Lead architecture and technical discovery around Agentforce and Data Cloud in the context of the customer's CRM and customer experience landscape &mdash; agent design, orchestration, data models, governance, and integration into existing enterprise systems.
</li><li>Present Salesforce's platform capabilities &mdash; CRM and customer experience architecture, hosting, security, integration, and AI/agent infrastructure &mdash; with credibility at an executive technical level.
</li><li>Resolve which Salesforce and third-party technologies fit a customer's architecture, grounded in product knowledge, industry frameworks, and Salesforce Architecture methodologies.
</li><li>Conduct architecture workshops, enablement sessions, and technical due diligence &mdash; increasingly centered on AI/data maturity assessments and agent deployment roadmaps, always tied back to customer experience outcomes.
</li><li>Own Deal Support Requests (DSRs) end-to-end and support the sales team in RFPs and technical requirements documents.
</li><li>Share field intelligence &mdash; architecture trends, AI/data customer challenges, and competitive signals from the region &mdash; to sharpen the wider team's approach.
</li><li>Mentor and guide Solution Engineers and junior architects on CRM, customer experience, and AI/data architecture concepts.
</li><li>Contribute to internal IP: reference architectures, best practices, and educational content for AI/data and CRM engagements.
</li><li>Attain quarterly and annual objectives assigned by management.
</li></ul><h2 class="jobSectionHeader">Minimum Qualifications
</h2><ul><li>13+ years in software, systems, or enterprise architecture, with a demonstrated shift toward Data &amp; AI over recent engagements &mdash; CRM/customer experience background a strong plus, regardless of platform.
</li><li>Bachelor's degree in Computer Science or equivalent.
</li><li>Strong understanding of cloud architecture principles (SaaS, PaaS, multi-tenancy, multi-tiered infrastructure).
</li><li>Deep understanding of AI/ML concepts and agent platforms &mdash; how to configure and deploy agents, connect them to automation/flows/APIs.
</li><li>Working understanding of data architecture and governance fundamentals.
</li><li>Technical selling skills &mdash; able to translate CRM, Data, and AI architecture into business value for non-technical executives.
</li><li>Proven ability to earn trust with C-level stakeholders.
</li></ul><h2 class="jobSectionHeader">Preferred Qualifications
</h2><ul><li>Arabic fluency strongly preferred (native or near-native) &mdash; English fluency is non-negotiable, no exceptions.
</li><li>Strong experience with any major CRM/AI ecosystem (Salesforce, Microsoft, Oracle, or similar) &mdash; deep Salesforce-specific knowledge is a plus, not a requirement, for the right architecture-caliber candidate.
</li><li>Familiarity with major GenAI vendors (Anthropic, OpenAI, AWS, Google, Microsoft ... etc) and how agent platforms integrate with enterprise data.
</li><li>Understanding of data security, compliance, and privacy regulations relevant to the region.
</li></ul>Unleash Your Potential
When you join Salesforce, you&rsquo;ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best , and our AI agents accelerate your impact so you can do your best . Together, we&rsquo;ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future &mdash; but to redefine what&rsquo;s possible &mdash; for yourself, for AI, and the world.
Accommodations
If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form .
Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates&rsquo; resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.
Posting Statement
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that&rsquo;s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications &ndash; without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.</div>

Distinguished, Technical Architect

DoubleTree by Hilton Port Saeed

Role DescriptionThis is a full-time, on-site Reservations Agent role based in Dubai. The Reservations Agent will handle incoming calls and online inquiries, provide accurate information about availability, rates, and services, and create or modify reservations in the system. Responsibilities include confirming bookings, processing changes or cancellations, coordinating with reception and other departments, and maintaining up-to-date records. The role involves managing guest queries, resolving issues in a professional manner, following established procedures, and ensuring that each interaction reflects high standards of customer service.<ul><li>Qualifications</li><li>Strong customer service skills, with experience handling guest inquiries and resolving concerns professionally and courteously.</li><li>Proficiency in phone etiquette and communication, including clear spoken English and active listening skills.</li><li>Hands-on experience with reservations processes, booking systems, and basic administrative tasks related to guest bookings.</li><li>Familiarity with receptionist duties, such as managing front desk communications, coordinating with other departments, and maintaining organized records.</li><li>Ability to work on-site in Dubai, with flexibility to work shifts, weekends, and holidays as needed.</li><li>Basic computer literacy and comfort using reservation or property management software; prior hospitality experience is an advantage.</li><li>Attention to detail, strong time management, and the ability to handle multiple requests accurately in a fast-paced environment.</li></ul>Work Location: In person

Reservations Agent

Mandarin Oriental

<div>
 
 Mandarin Oriental Jumeira, Dubai is looking for candidates to join us in building an exceptional team for Season 2026/27!
 
 
 
 Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
 
 
 Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
 
 
 With a pristine oceanfront setting, Mandarin Oriental Jumeira, Dubai is a stylish urban resort overlooking the clear blue waters of the Arabian Gulf and Dubai&rsquo;s glittering skyline, which is dominated by Burj Khalifa, the tallest building in the world. The hotel's beachfront location and open-air facilities are designed to bring a new level of relaxed luxury to the city.
 
 
 
 We are looking for talented candidates to join us in the following positions:
 
 
 
 <ul>
 <li>
 Club Lounge Ambassador
 </li>
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 Guest Relations Agent
 </li>
 <li>
 Front Office Agent
 
 
 </li>
 </ul>
 
 To become part of our team we expect from you:
 
 
 
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 Minimum 2 years&rsquo; experience in a luxury hotel environment.
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 Russian, Italian, German, French, Spanish or Arabic speaker is desirable.
 </li>
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 Availability to join us from October 2026 until May 2027.
 
 
 </li>
 </ul>
 
 Our Commitment To You
 
 
 
 <ul>
 <li>
 Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
 </li>
 <li>
 Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
 </li>
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 A competitive salary and benefits packages
 
 
 </li>
 </ul>
 
 We&rsquo;re Fans. Are you?
 
</div>

Seasonal Opportunities 2026/27 - FRONT OFFICE

Explore 72+ Call center agent in Dubai this August. Find roles across top companies and apply now to boost your career.