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call center agent

International Modern Hospital

1. Answering Incoming Calls:<ul><li>Receive calls from patients, families, or healthcare providers and address their inquiries or concerns.</li><li>Provide information about hospital services, facilities, and procedures.</li></ul>2. Scheduling Appointments:<ul><li>Assist patients in scheduling, rescheduling, or canceling appointments with doctors or specialists.</li><li>Ensure accurate recording of appointment details, including patient information and appointment times.</li></ul>3. Handling Patient Information:<ul><li>Collect and verify patient details such as personal information, medical history, and insurance details.</li><li>Ensure confidentiality and compliance with privacy regulations (e.g., HIPAA in the U.S.).</li></ul>4. Providing Information about Medical Services:<ul><li>Offer information on hospital services, insurance coverage, and billing procedures.</li><li>Guide patients to the appropriate departments or specialists based on their needs.</li></ul>5. Managing Emergency Calls:<ul><li>For urgent situations, direct callers to the appropriate emergency response team or department.</li><li>Handle emergency calls with professionalism, understanding the importance of quick and clear communication.</li></ul>6. Referral and Transfer Assistance:<ul><li>Assist in referring patients to the appropriate departments or specialists within the hospital.</li><li>Facilitate the transfer of calls to other departments when necessary, ensuring clear communication.</li></ul>7. Answering Patient Queries:<ul><li>Provide answers to general patient questions regarding medical procedures, hospital policies, visiting hours, or insurance billing.</li><li>Provide information on preparation for specific medical procedures, when applicable.</li></ul>8. Documentation and Data Entry:<ul><li>Accurately document call details in the hospital&rsquo;s management systems, ensuring records are up to date.</li><li>Update patient information, appointment times, and other necessary records in the system.</li></ul>9. Resolving Issues:<ul><li>Address patient complaints or concerns with empathy and professionalism.</li><li>Work with other departments to resolve patient issues, ensuring satisfaction.</li></ul>10. Handling Billing Inquiries:<ul><li>Assist patients with basic billing questions, helping them understand charges or insurance-related queries.</li><li>Direct patients to the billing department for more detailed financial questions.</li></ul>11. Supporting Hospital Staff:<ul><li>Assist hospital staff by answering calls, taking messages, or providing administrative support.</li><li>Ensure smooth communication between patients, visitors, and hospital departments.</li></ul>12. Ensuring Patient Safety and Comfort:<ul><li>Ensure that patients feel heard and understood, offering comfort during calls.</li><li>Provide information regarding hospital policies and patient rights, including visitor guidelines and patient privacy.</li></ul>13. Staying Updated on Hospital Policies:<ul><li>Keep abreast of the hospital&rsquo;s policies, updates, and new services to provide accurate and up-to-date information to patients and callers.</li></ul>Skills and Qualities:<ul><li>Communication Skills: Clear and effective verbal communication.</li><li>Empathy: Ability to handle sensitive patient calls with care and understanding.</li><li>Multitasking: Efficient in managing multiple calls or tasks simultaneously.</li><li>Technical Proficiency: Ability to use call center software and hospital management systems.</li><li>Problem-Solving: Ability to resolve patient issues or direct them to the appropriate team for resolution.</li></ul>Job Type: Full-timePay: Up to AED3,000.00 per monthLanguage:<ul><li>Tagalog (Required)</li></ul>Work Location: In person

Call Center Agent

CLINICA SABAH

Job Summary:Clinica Sabah Group is seeking a professional and customer-focused Call Center Agent who is fluent in Arabic and English and has prior experience in the UAE healthcare sector. The ideal candidate will play a key role in enhancing patient experience and ensuring smooth communication.Key Responsibilities:<ul><li>Handle inbound and outbound calls in a professional manner.</li><li>Schedule, reschedule, and confirm patient appointments.</li><li>Respond to patient inquiries and provide accurate information about services.</li><li>Follow up with patients to ensure satisfaction and continuity of care.</li><li>Maintain and update patient records using CRM systems.</li><li>Handle complaints and resolve issues efficiently.</li><li>Coordinate with medical and administrative teams.</li><li>Ensure confidentiality of patient information at all times.</li></ul>Requirements:<ul><li>Fluency in Arabic and English (spoken and written) is mandatory.</li><li>Minimum 1+ year experience in a call center role within UAE clinics or hospitals.</li><li>Hands-on experience with CRM systems.</li><li>Strong communication and interpersonal skills.</li><li>Ability to work under pressure and manage high call volumes.</li><li>Strong organizational and time management skills.</li></ul>Benefits:<ul><li>Competitive salary package.</li><li>Professional work environment.</li><li>Career growth opportunities.</li></ul>نوع الوظيفة: دوام كاملالراتب المدفوع: AED٢٬٥٠٠٫٠٠&nbsp;لكل شهرالتعليم:<ul><li>دبلوم (مطلوب)</li></ul>الخبرة:<ul><li>Healthcare Sector: سنة واحدة (مطلوب)</li></ul>اللغة:<ul><li>Fluency in Arabic and English (مطلوب)</li></ul>موقع العمل: بشكل شخصي

Call Center Agent (Healthcare Sector)

Institute of Royal Aesthetic Ply Clinic Co L.L.C

We are hiring Call Center Sales Agent with experience in the aesthetic or beauty industry to join our growing team. The ideal candidate is confident on the phone, skilled in sales conversion, and able to communicate fluently in multiple languages while delivering an excellent client experience.You will handle inbound and outbound calls, consult potential clients about aesthetic services, and convert leads into bookings or sales.Key Responsibilities<ul><li>Handle inbound and outbound sales calls in a professional manner</li><li>Present and sell aesthetic services and packages to prospective clients</li><li>Close leads into paid bookings and packages</li><li>Push upgrades, packages, and promotions</li><li>Overcome objections confidently and aggressively</li><li>Follow up relentlessly until the deal is closed</li><li>Hit daily, weekly, and monthly KPIs</li><li>Maintain accurate records using CRM system</li><li>Provide exceptional customer service in multiple languages</li></ul>Requirements<ul><li>Proven experience as a Call Center Sales Agent</li><li>Previous experience in aesthetics, beauty, or cosmetic clinics is required</li><li>Fluent in multiple languages (strong advantage)</li><li>Strong phone communication and closing skills</li><li>Excellent objection-handling skills</li><li>Comfortable working under pressure and strict KPIs</li><li>Money-motivated mindset</li></ul>What We Offer<ul><li>Competitive salary + commission/bonuses</li><li>Supportive and professional work environment</li><li>Growth opportunities within the company</li><li>Training on aesthetic services and sales techniques</li></ul>Job Type: Full-timeWork Location: In person

Call Center Sales Agent – Aesthetic Industry (Multilingual)

Terahertz Marketing

Job descriptionWe are looking for expert and motivated conversion and retention agents with at least 3 years experience and ready to join our team. The candidate must have knowledge of main platforms, ability to negotiate with clients and build positive relationships with customers. We are looking for agents who can fluently speak Vietnamese &amp; English.Qualification and Requirements:<ul><li>Vietnamese &amp; English Speaker is a MUST</li><li>Previous FOREX industry experience is a MUST ( at least 3 Years )</li><li>Excellent communication and interpersonal skills</li><li>Ability to handle difficult clients with empathy and patience</li><li>Proven experience as a tele sales agent and call center agent with the skill to engage customer in retention</li><li>Good organizational and time- management skills</li><li>excellent skills on analyzing clients, handle complaints, developing the best strategies to renew contracts and retain business</li><li>Competence to present, promote and sell products/ services using solid arguments to existing and prospective customers</li><li>Knowledge of relevant computer software</li></ul>Benefits:<ul><li>Competitive basic salary</li><li>Performance - based incentives and bonuses</li><li>Ongoing training and career development opportunities</li><li>A supportive and collaborative work environment</li></ul>Job Type: Full-timePay: AED5,000.00 per monthExperience:<ul><li>Retention and conversion - Forex: 3 years (Required)</li></ul>Language:<ul><li>English (Required)</li><li>Vietnamese (Required)</li></ul>Work Location: In person

Telesales FOREX Agents for Conversion and Retention VIETNAMESE SPEAKER

Job descriptionWe are looking for expert and motivated conversion and retention agents with at least 3 years experience and ready to join our team. We are looking for agents who can fluently speak Tagalog and English and must have knowledge of main platforms, ability to negotiate with clients and build positive relationships with customers.Qualification and Requirements:<ul><li>Fluent in Tagalog &amp; English</li><li>Previous FOREX industry experience is a MUST ( at least 3 Years )</li><li>Excellent communication and interpersonal skills</li><li>Ability to handle difficult clients with empathy and patience</li><li>Proven experience as a tele sales agent and call center agent with the skill to engage customer in retention</li><li>Good organizational and time- management skills</li><li>excellent skills on analyzing clients, handle complaints, developing the best strategies to renew contracts and retain business</li><li>Competence to present, promote and sell products/ services using solid arguments to existing and prospective customers</li><li>Knowledge of relevant computer software</li></ul>Benefits:<ul><li>Competitive basic salary</li><li>Performance - based incentives and bonuses</li><li>Ongoing training and career development opportunities</li><li>A supportive and collaborative work environment</li></ul>Job Type: Full-timePay: From AED5,000.00 per monthExperience:<ul><li>Retention and conversion - Forex: 3 years (Required)</li></ul>Language:<ul><li>English (Required)</li><li>Tagalog (Required)</li></ul>Work Location: In person

Telesales FOREX Agents for Conversion and Retention

NMC Health plc

<div>You will be the first point of contact for our patients, providing them with exceptional customer service and support.
Ensuring calls to and from the hospital are attended promptly, politely and to the entire satisfaction of the patient.
Answering incoming calls, managing multiple lines simultaneously, and help patients with various tasks. Those may
include scheduling appointments, providing information about healthcare services, confirming insurance details,
and routing calls to appropriate healthcare personnel.</div>
 <div><ul><li>Responsible for maintaining excellent telephone etiquette and professionalism while attending to the patient
</li></ul>calls
<ul><li>Maintaining departmental KPI&rsquo;s.
</li></ul><ul><li>Liaising with the supervisor and the HOD to improve KPI&rsquo;s and overall patient experience.
</li></ul><ul><li>Responsible for attending to all the incoming patient calls promptly, without delay.
</li></ul><ul><li>Ensures call backs are completed in a timely manner.
</li></ul><ul><li>Maintains clarity in communication and pleasant tone of voice at all times.
</li></ul><ul><li>Well versed with the contact center processes of call hold, call transfer, message receipt, call back as per specified
</li></ul>guidelines.
<ul><li>Assists the patient in the best way possible and creating a good impression
</li></ul><ul><li>Maintaining a good average handling time while ensuring that the caller is satisfied and has been attended too.
</li></ul><ul><li>Responsible for booking appointments as well as clarifying enquiries related to the hospital services.
</li></ul>&middot; Responsible for collecting and maintaining feedback regarding services and communicating effectively with the concerned department, regarding any complaints received from patients. &middot; Responsible for handing difficult patients with calmness in a professional manner and escalate to the concerned department when needed. &middot; Multitask and manage the call volumes as per the call process flow. &middot; Promote the services of the hospital to patients. &middot; Follow the duty schedule as assigned by the team leader/supervisor which includes different shift timings as per the need of the department &middot; Strictly adheres to NMC&rsquo;s regulations and policies especially those related to infection control, patient safety &amp; JCI. &middot; Supports Continuous Quality Improvement and participates and contributes to all the quality assurance activities of the service. &middot; Participates and contributes to scheduled in-house training programs. &middot; Exercises effective interpersonal skills in dealings with department staff, colleagues and Management. &middot; Maintains patient &amp; staff confidentiality. &middot; Demonstrates the ability to listen to others in promoting effective communication. &middot; Appointment management including no shows, confirmation, cancellation &amp; rescheduling. &middot; Doctors calendar creation and updating &amp; maintaining doctors notes. &middot; Maintaining the duty change as per the unit protocol.</div>
 <div>Minimum 1 year experience as a contact center agent in a patient focused environment and operation of multi-line
switchboard system.</div>

Call Center Executive

VALTRANS TRANSPORTATION SYSTEMS & SERVICES

Responsibilities:- Answer incoming calls and assist customers with their parking inquiries and issues.- Provide accurate information about parking rates, availability, and policies.- Handle customer complaints and resolve them efficiently and professionally.- Document all customer interactions thoroughly in the company database.- Collaborate with on-site parking staff to address customer concerns and improve service.- Follow up with customers as needed to ensure satisfaction and resolve outstanding issues.Skills and Qualifications:- Excellent communication and interpersonal skills.- Arabic Language will be an advantage.- Strong problem-solving abilities and customer service orientation.- Ability to work in a fast-paced environment and handle multiple calls efficiently.- Basic computer skills and familiarity with call center software.- Attention to detail and ability to document interactions accurately.- Previous experience in customer service or call center environments is a plus.Job Type: Full-timePay: AED3,500.00 - AED4,000.00 per monthApplication Question(s):<ul><li>Can you join immediately?</li></ul>Experience:<ul><li>Call Center Representative: 1 year (Required)</li></ul>Work Location: In person

Call Center Representative

Explore 333+ Call center agent in Dubai this April. Find roles across top companies and apply now to boost your career.