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call center agent

ZIA Medical Center

ZIA Medical Center is seeking a customer-oriented and efficient Call Center Agent with experience in a healthcare setting. The ideal candidate will manage incoming and outgoing calls, WhatsApp messages, and website inquiries, ensuring all patient interactions are handled professionally, promptly, and with care.Key Responsibilities:<ul><li>Respond to inbound calls regarding appointments, services, and general inquiries in a courteous and professional manner</li><li>Make outbound calls for appointment reminders, follow-ups, and patient satisfaction</li><li>Schedule, update, and cancel appointments using clinic management software</li><li>Handle and respond promptly to WhatsApp messages and website/live chat inquiries</li><li>Provide information about doctors&rsquo; availability, clinic timings, procedures, and insurance coverage</li><li>Coordinate with front desk, nursing, and medical teams to ensure smooth patient flow</li><li>Log and document all patient interactions accurately</li><li>Resolve patient complaints or escalate issues to the appropriate department when necessary</li><li>Maintain a high level of patient confidentiality and adhere to data protection policies</li></ul>Requirements:<ul><li>Minimum 1&ndash;2 years of experience as a call center agent in a healthcare environment</li><li>Proficiency in handling calls, WhatsApp communications, and online chat platforms</li><li>Excellent verbal and written communication skills in English (Arabic is a plus)</li><li>Strong multitasking, problem-solving, and organizational skills</li><li>Familiarity with clinic/hospital management systems and CRM tools</li><li>Professional, patient-centered attitude and calm demeanor under pressure</li></ul>Preferred Qualifications:<ul><li>Diploma or Bachelor's degree in Healthcare Administration, Communications, or a related field</li><li>Knowledge of basic medical terminology and insurance processes</li></ul>Job Type: Full-timePay: AED3,000.00 - AED4,000.00 per monthApplication Deadline: 15/10/2025

Call Center Agent

Dr. Fathi Emara Medical Polyclinic

Job Purpose:To handle incoming calls, welcome visitors, and provide accurate information to customers in a professional and courteous manner, ensuring a positive image of the company and supporting Emiratisation objectives.Key Responsibilities:- Receive and route calls promptly and efficiently.- Greet and assist visitors and clients.- Record inquiries and forward them to relevant departments.- Provide information and basic customer support by phone or in person.- Maintain records, reports, and confidentiality.Requirements:- Nationality: UAE National (Emirati)- Experience: 0&ndash;2 years in reception or call center (training can be provided)- Languages: Fluent in Arabic and English- Skills: Communication, customer service, professionalism, computer literacyWork Location: Mirdif, Dubai, United Arab EmiratesEmployment Type: Full-time (per UAE Labour Law)Job Type: Full-timeApplication Question(s):<ul><li>Nationality</li></ul>

Emirati Receptionist / Call Center Agent

Sky View Real Estate Brokers

About UsSky View Real Estate is one of Dubai&rsquo;s leading property brokerages, known for its commitment to delivering exceptional service and building lasting relationships with clients. We are seeking a motivated and detail-oriented Customer Service Representative (FEMALE) to join our team. The role involves client quality checks, tele-sales, and ensuring customer satisfaction at every stage of the client journey.Key Responsibilities<ul><li>Conduct quality check calls with clients to ensure service satisfaction and collect feedback.</li><li>Handle inbound and outbound calls to assist clients with queries related to properties, services, and documentation.</li><li>Support the sales team with tele-sales activities, including introducing property listings and following up on leads.</li><li>Maintain accurate records of client interactions and update the CRM system.</li><li>Resolve client concerns promptly and escalate complex issues when necessary.</li><li>Ensure a high level of professionalism and customer service in every interaction.</li><li>Collaborate with internal teams to improve service quality and client experience.</li></ul>Requirements<ul><li>Minimum 2 years of customer service / tele-sales experience (real estate experience preferred).</li><li>Excellent communication skills in English.</li><li>Strong phone etiquette and active listening skills.</li><li>Ability to handle multiple calls and tasks in a fast-paced environment.</li><li>Proficiency in MS Office and CRM software.</li><li>Positive attitude, patience, and a customer-first mindset.</li><li>Must be based in Dubai and available for immediate joining (preferred).</li></ul>What We Offer<ul><li>Competitive salary + incentives.</li><li>Benefits as per UAE labor law.</li><li>Training and professional development opportunities.</li><li>A collaborative and supportive work environment.</li></ul>How to Apply: Submit your CV to amanpreet@skyviewre.ae. Only shortlisted candidates will be contacted for interviews.Job Type: Full-timeExperience:<ul><li>Customer Support: 1 year (Required)</li></ul>

Call Center Agent / Customer Service Representative (FEMALE)

International Free Zone Authority | IFZA

<div>
 
 
 Job Overview
 
 
 
 
 
 
 The role of a Client Experience Agent &ndash; Call Center revolves around being the first point of contact, and thus, establishing the first impression of IFZA. The ideal candidate must be a highly committed, responsible, and creative individual with excellent interpersonal skills and the ability to work well under pressure.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Acting as a first point of contact
 </li>
 <li>
 Supporting the smooth running of IFZA Call Center, where all aspects of the client experience are delivered to the highest level
 </li>
 <li>
 Answering and distributing all incoming calls in a timely and professional manner
 </li>
 <li>
 Delivering a positive and timely response to client enquiries
 </li>
 <li>
 Taking responsibility for the duties and tasks assigned to the role, ensuring that all work is carried out in a timely and professional manner
 </li>
 <li>
 Maintaining excellent knowledge of IFZA&rsquo;s products and services in order to efficiently address any queries or concerns from Professional Partners and Clients
 </li>
 <li>
 Maintaining confidentiality of client data ensuring no sensitive information is disclosed
 </li>
 <li>
 Keep records of all calls in Call Center CRM in a comprehensible way
 </li>
 <li>
 Meet individual and team qualitative and quantitative targets
 </li>
 <li>
 Building and maintaining effective working relationships whilst promoting the company culture and values
 </li>
 <li>
 Performing other job-related duties as assigned by Management
 </li>
 </ul>
 
 
 
 
 
 Qualifications &amp; Skills
 
 
 <ul>
 <li>
 Minimum of 2 years&rsquo; experience as a Call Center agent or similar role in the UAE
 </li>
 <li>
 Full English proficiency is required
 </li>
 <li>
 Additional spoken languages are an advantage
 </li>
 <li>
 Excellent verbal and written communication and interpersonal skills, and knowledge of telephone etiquette
 </li>
 <li>
 Customer-focused and adaptability to different personality types
 </li>
 <li>
 Ability to multi-task, set priorities, and manage time effectively
 </li>
 <li>
 Excellent active listening and problem-solving skills
 </li>
 <li>
 Intermediate computer literacy is required e.g., MS Office
 </li>
 <li>
 Familiarity with CRM systems and practices
 </li>
 </ul>
</div>

Call Center - Client Experience Agent

Exceptional Medical Ambulance and Homecare Services LLC

ey Responsibilities<ul><li>Handle incoming calls from patients, families, and clients with professionalism and empathy.</li><li>Assess urgency of calls, triage requests, and dispatch ambulances or healthcare staff as required.</li><li>Monitor and track ambulance movements, ensuring efficient response times.</li><li>Communicate with drivers, paramedics, nurses, and doctors to coordinate field operations.</li><li>Maintain accurate call logs, dispatch records, and operational reports.</li><li>Assist in scheduling, rostering, and coordination of healthcare staff.</li><li>Support operations management in day-to-day activities and ensure compliance with company policies.</li><li>Uphold confidentiality and patient data protection at all times.</li><li>Provide administrative support including documentation, reporting, and follow-up of cases.</li></ul>Requirements<ul><li>Previous experience as a Dispatcher, Call Center Agent, or Operations Coordinator in healthcare, ambulance, or emergency services is highly desirable.</li><li>Strong communication skills in English and Arabic (additional languages are an advantage).</li><li>Ability to remain calm, professional, and decisive under pressure.</li><li>Familiarity with emergency response procedures, healthcare operations, and dispatch systems.</li><li>Proficiency in computer systems, MS Office, and call-handling software.</li><li>Strong organizational and multitasking abilities.</li><li>Willingness to work in shifts, including nights, weekends, and holidays.</li></ul>Job Type: Full-time

Dispatcher/Call Center/Ops with Healthcare Background

H J REAL ESTATES

Key Responsibilities<ul><li>Lead Generation &amp; Qualification</li><li>Make 80-120 outbound calls daily to cold, warm, and referred prospects.</li><li>Respond to inbound enquiries from portals, WhatsApp, website forms, and social media within agreed SLAs.</li><li>Qualify prospects using BANT (Budget, Authority, Need, Timeline) or similar frameworks.</li><li>Relationship Building</li><li>Build rapport quickly; understand buyer motivations (investment vs. end-use) and advise on suitable communities or projects.</li><li>Nurture leads through follow-up calls, emails, and WhatsApp messages until they are sales-ready.</li><li>Appointment Setting</li><li>Schedule physical site visits or Zoom/Teams presentations for senior Property Consultants.</li><li>Coordinate calendars and ensure seamless hand-offs to closers.</li><li>Database &amp; Reporting</li><li>Log all interactions in the CRM (HubSpot, Salesforce, or similar) with complete and accurate data.</li><li>Maintain lead stage hygiene; run daily/weekly reports on call activity, pipeline status, and conversions.</li><li>Market &amp; Compliance Knowledge</li><li>Stay up to date on Dubai Land Department (DLD) and RERA regulations, payment plans, developer incentives, and market trends.</li><li>Follow company KYC and data-privacy standards when collecting client information.</li><li>Target Achievement</li><li>Meet or exceed monthly KPIs: calls placed, qualified leads, appointments set, and closed-deal value attributable to your pipeline.</li></ul>Qualifications &amp; Skills<ul><li>1-3 years of telesales (Preferred), inside-sales, or call center experience (real estate preferred).</li><li>Proven record of exceeding call and revenue targets.</li><li>Excellent spoken and written English; conversational Arabic, Russian, Hindi, Mandarin, or Farsi is an advantage in Dubai&rsquo;s multicultural market.</li><li>Strong persuasion, objection-handling, and negotiation skills.</li><li>Comfortable with CRM software, MS Office / Google Workspace, and dialer systems (e.g., VICIdial, Mojo).</li><li>Knowledge of Dubai property market and basic investment metrics (ROI, net yield).</li><li>Bachelor&rsquo;s degree in Business, Marketing, or related field; RERA Broker Card or certification is a plus.</li></ul>Key Performance Indicators (KPIs)<ul><li>Daily call volume &amp; talk time</li><li>Lead-to-appointment conversion rate</li><li>Show-up rate on scheduled viewings</li><li>Qualified revenue pipeline generated</li><li>CRM data accuracy and follow-up compliance</li></ul>Compensation &amp; Benefits<ul><li>Competitive basic salary (AED + commission)</li><li>Uncapped performance-based incentives for qualified bookings and closed deals</li><li>Annual flight allowance, medical insurance, and visa sponsorship</li><li>Ongoing product and RERA compliance training</li><li>Clear career path to Senior Telesales Agent or Property Consultant roles</li></ul>Job Type: Full-timeExperience:<ul><li>telemarketer: 1 year (Preferred)</li></ul>

Tele Sales - Arabic

Creative Arts Dental & Aesthetic LLC

We are seeking a skilled Call Center Representative with a minimum of 4 years of experience in dental services or telesales. The ideal candidate will possess strong communication skills, a customer-focused approach, and a proven track record of achieving targets.Key Responsibilities:<ul><li>Handle inbound and outbound calls professionally and efficiently.</li><li>Promote dental services, products, or related offerings to prospective and existing clients.</li><li>Maintain accurate records of customer interactions and transactions in the system.</li><li>Provide information, guidance, and support to clients regarding services or products.</li><li>Address customer inquiries, complaints, and feedback in a courteous and timely manner.</li><li>Collaborate with the team to improve call strategies and enhance customer satisfaction.</li></ul>Qualifications &amp; Requirements:<ul><li>Minimum 4 years of experience in dental, healthcare call centers, or general telesales.</li><li>Fluent in Arabic and English.</li><li>Experience in appointment scheduling for dental clinics.</li><li>Strong interpersonal skills and ability to build lasting client relationships.</li></ul>What We Offer:<ul><li>Competitive salary.</li></ul>Send resume at hr@creativeartsaesthetic.comJob Type: Full-timeExperience:<ul><li>call center: 4 years (Required)</li></ul>Language:<ul><li>Arabic (Required)</li><li>English (Required)</li></ul>

Call Center Representative - Dental/Telesales

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