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Bab Al Shams Desert Resort

Overview Get AI-powered advice on this job and more exclusive features. Rare Finds is a diverse collection of resorts celebrating the individuality and unique identity of a destination, with a distinct ability to captivate the imagination, and bring to the forefront the essence of a place. Authentic and captivating, Bab Al Shams Desert Resort is a truly magical destination, where expertly curated itineraries and bespoke entertainment are the beating heart of our legendary desert-based destination. Part of our unique Rare Finds collection, the essence of Bab Al Shams joins our guests together to discover the most soulful experiences and humbling journeys, set against Dubai's endless dunes and rich culture. About The Role The call center Agent will be the liaison between our company and its current and potential customers. Key Duties And Responsibilities <ul> <li>Manage large amounts of inbound and outbound calls in a timely manner</li> <li>Follow communication "scripts" when handling different topics</li> <li>Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives</li> <li>Seize opportunities to upsell products when they arise</li> <li>Build sustainable relationships and engage customers by taking the extra mile</li> <li>Keep records of all conversations in our call center database in a comprehensible way</li> <li>Frequently attend educational seminars to improve knowledge and performance level</li> <li>Meet personal/team qualitative and quantitative targets</li> </ul> Experience & Educational Requirements <ul> <li>High School Degree</li> <li>1+ year in a hotel reservations, call center, or customer service role (luxury experience is a plus).</li> <li>Familiarity with systems and practices</li> <li>Strong phone and verbal communication skills, along with active listening</li> <li>Track record of over-achieving quota</li> <li>Customer focus and adaptability to different personality types</li> <li>Ability to multitask, set priorities and manage time effectively</li> </ul> Join a team that is warm, caring, connected and empowered to create truly unique experiences. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories. Seniority level <ul> <li>Entry level</li> </ul> Employment type <ul> <li>Full-time</li> </ul> Job function <ul> <li>Other</li> </ul> Industries <ul> <li>Hospitality</li> </ul> Referrals increase your chances of interviewing at Bab Al Shams Desert Resort by 2x Get notified about new Call Center Representative jobs in Dubai, Dubai, United Arab Emirates. Related opportunities <ul> <li>Customer Service Associate Retail M&S UAE</li> <li>Guest Experience Expert - Four Point by Sheraton Bur Dubai</li> <li>Guest Experience Expert - Ajman Saray, a Luxury Collection Resort</li> <li>Front Desk Agent - Guest Experience Expert</li> </ul> Dubai, Dubai, United Arab Emirates 20 hours ago

Call Center Agent

SAMAA MEDICAL CENTER

Call Center Job ResponsibilitiesCustomer Service<ul><li>Answer incoming calls promptly and professionally.</li><li>Provide accurate information about products, services, appointments, or procedures.</li><li>Resolve customer inquiries, complaints, and issues efficiently.</li><li>Assist clients with booking, cancellations, and follow-up calls.</li><li>Maintain a positive and helpful tone in all interactions.</li></ul>Call Handling &amp; Communication<ul><li>Make outbound calls for follow-ups, reminders, or customer updates.</li><li>Document all call information accurately in the system.</li><li>Escalate complex issues to senior staff or management when necessary.</li><li>Ensure proper call etiquette and maintain company communication standards.</li></ul>Administrative Tasks<ul><li>Update customer records and verify information.</li><li>Prepare daily call logs and reports when required.</li><li>Coordinate with different departments (HR, PRO, finance, nurses, doctors, etc.) to solve customer concerns.</li></ul>Quality &amp; Performance<ul><li>Meet call volume, response time, and service quality targets.</li><li>Follow company protocols and compliance requirements.</li><li>Participate in training sessions to improve knowledge and skills.</li></ul>Other Responsibilities<ul><li>Handle emergency calls and route them to the appropriate staff.</li><li>Maintain confidentiality of customer information.</li><li>Support reception and front desk teams as needed.</li></ul>Job Types: Full-time, Contract

Yamanote Atelier Restaurant

About us Yamanote Atelier is a Dubai-born Japanese bakery and caf&eacute; concept, blending authentic Japanese flavors with modern culinary artistry. Since its establishment, Yamanote has built a reputation for its signature breads, pastries, cakes, and premium caf&eacute; offerings, crafted with the highest quality ingredients and a passion for excellence.Role OverviewThe Call Centre Agent is responsible for managing customer interactions across all channels, ensuring smooth order processing, and supporting catering and B2B operations. The role requires strong communication skills, attention to detail, and a customer-first approach.Key Responsibilities1. Handle inbound calls, emails, delivery platform orders, and social media inquiries in a timely and professional manner.2. Process and assign customer orders to the correct outlet, coordinating with teams to ensure accurate and timely deliveries.3. Manage catering inquiries, prepare quotations, and maintain the catering &amp; events calendar in coordination with the Catering &amp; B2B Manager.4. Liaise with outlets and logistics teams to ensure smooth execution of catering and delivery orders.5. Collect and report customer feedback, escalating complaints or service issues to management.6. Maintain an updated customer database and support preparation of key operational and sales reports.7. Provide product knowledge, promotions, and company information to customers confidently.8. Assist with obtaining permits and approvals for catering events, and follow up post-event to ensure client satisfaction.9. Uphold company service standards, maintain professionalism, and actively participate in training and development.Qualifications &amp; Skills1. Proven experience in customer service or coordination roles, preferably in F &amp; B or hospitality.2. Strong communication and interpersonal skills.3. Ability to manage multiple tasks, prioritize, and work under pressure.4. Proficiency in MS Office and familiarity with delivery/catering platforms.5. Detail-oriented, organized, and committed to excellent customer experience.Job Type: Full-time

Ageless Medical Center

A results-driven Call center Agent is required to join our team . The selected candidate will be responsible for converting inquiries into appointments, and providing exceptional customer service to our patients. His/her main responsibilities will be:-<ul><li>Full awareness with the clinic's services, medical procedures, and treatments to effectively communicate with patients.</li><li>Providing super-excellent service by answering queries, addressing concerns, and ensuring a positive patient experience.</li><li>Getting sure that all communications adhere to medical regulations and privacy laws.</li><li>Communicating with potential or existing patients to inform them about medical services, schedule appointments, and follow up on treatments.</li><li>Recording patient information, appointment details, and interactions accurately in the clinic's database.</li></ul>Qualifications<ul><li>Strong verbal and written communication skills in both Arabic &amp; English Language</li><li>Ability to handle different patients enquiries in same time</li><li>Managing multiple tasks and keeping track of appointments and follow-ups.</li><li>Has good knowledge for CRM software and other tools used for managing patient interactions</li></ul>Job Type: Full-timeJob Type: Full-timeApplication Question(s):<ul><li>Do you have a notice period, and how soon will you be able to join?</li></ul>Experience:<ul><li>HEALTHCARE: 1 year (Required)</li></ul>Language:<ul><li>ARABIC &amp; ENGLISH (Required)</li></ul>

AESTHETIC CALL CENTER AGENT

ZIA Medical Center

ZIA Medical Center is seeking a customer-oriented and efficient Call Center Agent with experience in a healthcare setting. The ideal candidate will manage incoming and outgoing calls, WhatsApp messages, and website inquiries, ensuring all patient interactions are handled professionally, promptly, and with care.Key Responsibilities:<ul><li>Respond to inbound calls regarding appointments, services, and general inquiries in a courteous and professional manner</li><li>Make outbound calls for appointment reminders, follow-ups, and patient satisfaction</li><li>Schedule, update, and cancel appointments using clinic management software</li><li>Handle and respond promptly to WhatsApp messages and website/live chat inquiries</li><li>Provide information about doctors&rsquo; availability, clinic timings, procedures, and insurance coverage</li><li>Coordinate with front desk, nursing, and medical teams to ensure smooth patient flow</li><li>Log and document all patient interactions accurately</li><li>Resolve patient complaints or escalate issues to the appropriate department when necessary</li><li>Maintain a high level of patient confidentiality and adhere to data protection policies</li></ul>Requirements:<ul><li>Minimum 1&ndash;2 years of experience as a call center agent in a healthcare environment</li><li>Proficiency in handling calls, WhatsApp communications, and online chat platforms</li><li>Excellent verbal and written communication skills in English (Arabic is a plus)</li><li>Strong multitasking, problem-solving, and organizational skills</li><li>Familiarity with clinic/hospital management systems and CRM tools</li><li>Professional, patient-centered attitude and calm demeanor under pressure</li></ul>Preferred Qualifications:<ul><li>Diploma or Bachelor's degree in Healthcare Administration, Communications, or a related field</li><li>Knowledge of basic medical terminology and insurance processes</li></ul>Job Type: Full-timePay: AED3,000.00 - AED4,500.00 per monthLanguage:<ul><li>Arabic (Required)</li></ul>

Call Center Agent (Arabic Speaking)

Tafaseel Group

Job Summary: We are seeking a highly motivated and customer-oriented Call Center Agent. The ideal candidate will be responsible for handling inbound and outbound calls, responding to customer inquiries, and providing accurate information and support in a timely and professional manner. Key Responsibilities: <ul> Handle inbound and outbound customer calls efficiently and professionally. Provide accurate, valid, and complete information to clients based on the Freezone's services, processes, and regulations. Address customer inquiries, concerns, and complaints with empathy and professionalism. Escalate unresolved issues to the appropriate departments in a timely manner. Maintain detailed records of customer interactions, transactions, feedback, and complaints. Meet performance metrics including call quality, response time, and customer satisfaction. Stay up-to-date with Freezone procedures, policies, and updates to ensure accurate communication with clients. Collaborate with internal teams to resolve customer issues and improve service delivery. </ul> Requirements: <ul><li>Proven experience working in roles such as customer service, administrative support, or licensing support.</li><li>Minimum of 3 years in a customer service or call center role.</li><li>Excellent communication skills in English; Arabic speaker is required (additional languages are a plus).</li><li>Strong problem-solving and interpersonal skills.</li><li>Ability to work under pressure and manage multiple tasks efficiently.</li><li>Proficient in MS Office and CRM systems.</li><li>Flexible to work shifts, including weekends if required.</li></ul>

Call Center Agent - Sponsored Visa

Reliable Alliance Immigration Consultancy 

About the Role:We are seeking a dedicated Call Center Agent fluent in Tagalog and English, with prior experience in hospital or healthcare settings. The ideal candidate will handle inbound and outbound calls with professionalism, ensuring efficient communication between patients, nurses, and healthcare partners.Key Responsibilities:<ul><li>Manage patient inquiries and coordinate with medical staff and homecare teams.</li><li>Handle appointment scheduling, follow-ups, and documentation accurately.</li><li>Provide clear and empathetic communication to clients and patients.</li><li>Maintain confidentiality and adhere to healthcare communication standards.</li><li>Support recruitment and deployment processes for nurses when needed.</li></ul>Qualifications:<ul><li>Proven experience in a call center, preferably in healthcare or hospital environments.</li><li>Fluent in Tagalog and English (spoken and written).</li><li>Excellent communication and organizational skills.</li><li>Proficient in computer use and call management systems.</li><li>Ability to multitask in a fast-paced environment.</li></ul>Preferred:<ul><li>Experience in homecare or healthcare recruitment.</li><li>Knowledge of UAE healthcare system is an advantage.</li></ul>Job Type: Full-timePay: From AED3,500.00 per monthExperience:<ul><li>Call agent in medical: 1 year (Required)</li></ul>Language:<ul><li>Tagalog (Required)</li><li>English (Required)</li></ul>

Call Center Agent – Bilingual (Tagalog & English)

Explore 652+ Call center agent in Dubai this November. Find roles across top companies and apply now to boost your career.

652 call center agent jobs IN Dubai

Call Center Agent

Call Center Agent

Call Center Agent

AESTHETIC CALL CENTER AGENT

Call Center Agent (Arabic Speaking)

Call Center Agent - Sponsored Visa

Call Center Agent – Bilingual (Tagalog & English)