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MONACO CLINIC (BR OF CSG INVESTMENT L.L.C)

Call Center Agent &ndash; Monaco ClinicJob Description:Monaco Clinic is seeking a professional and motivated Call Center Agent to join our front-line team. You will be the first point of contact for our patients, providing high-quality service, scheduling appointments, and handling inquiries with care and efficiency.Responsibilities:<ul><li>Answer incoming phone calls and respond to patient inquiries in a professional manner</li><li>Schedule, reschedule, or cancel appointments using the clinic&rsquo;s booking system</li><li>Provide accurate information about services, doctors, and clinic procedures</li><li>Follow up with patients regarding upcoming appointments or additional documentation</li><li>Maintain confidentiality and ensure patient information is accurately entered into the system</li><li>Collaborate with medical and administrative staff to ensure smooth clinic operations</li><li>Handle complaints or concerns with empathy and efficiency</li></ul>Requirements:<ul><li>Previous experience in a call center or medical reception is a plus</li><li>Excellent verbal communication and customer service skills</li><li>Ability to multitask, work under pressure, and stay organized</li><li>Familiarity with medical terminology or clinic management systems is preferred</li><li>Proficient in computer use (email, data entry, scheduling software)</li><li>English proficiency required (Arabic is a plus)</li></ul>What We Offer:<ul><li>Competitive salary with performance-based incentives</li><li>Paid training and ongoing support</li><li>Friendly and professional work environment</li><li>Opportunities for career growth within the clinic</li></ul>Job Type: Full-timePay: AED2,000.00 - AED4,000.00 per monthEducation:<ul><li>Diploma (Required)</li></ul>Experience:<ul><li>Call Center Agent: 2 years (Required)</li></ul>

Call Center Agent

KERZNER INTERNATIONAL LIMITED

About The Role 
The call center Agent will be the liaison between our company and its current and potential customers.
 Key Duties and Responsibilities 
 Manage large amounts of inbound and outbound calls in a timely manner Follow communication scripts when handling different topics Identify customers needs, clarify information, research every issue and provide solutions and/or alternatives Seize opportunities to upsell products when they arise Build sustainable relationships and engage customers by taking the extra mile Keep records of all conversations in our call center database in a comprehensible way Frequently attend educational seminars to improve knowledge and performance level Meet personal/team qualitative and quantitative targets 
 Experience &amp; Educational Requirements 
 High School Degree Previous experience in a customer support role Familiarity with systems and practices Strong phone and verbal communication skills, along with active listening Track record of over-achieving quota Customer focus and adaptability to different personality types Ability to multitask, set priorities and manage time effectively

Midis Group

Main Duties and Responsibilities
<ul>
<li>Provide information and support services addressing IT related queries</li>
<li>Strictly follow the SLA for technical issues and update the tickets status in internal and partner portal</li>
<li>Monitor and track the call status and ensure that the technical support team respond to the tickets as per the SLA</li>
<li>Attend to customer complaints as high priority in coordination with the Senior Agent or direct manager</li>
<li>Route inbound calls to the appropriate resources</li>
<li>Guide and inform customers on new products, services and policies</li>
<li>Process orders, forms and application requested by the customers</li>
<li>Review customer accounts and provide updates on billing, shipping, warranties and any other account items</li>
<li>Document all call information and run reports to analyze the call status and problems in coordination with the Senior Agent or direct manager</li>
<li>Remain abreast and fully equipped with latest technology and secure tools</li>
</ul>

Beverly Hills Specialist Hospital

Job Summary:The Call Center Officer / Patient Coordinator cum Sales Executive will serve as the primary point of contact for patients, ensuring an excellent patient experience throughout their journey &mdash; from the first inquiry to post-operative follow-up. This role combines patient coordination with sales responsibilities to promote the hospital&rsquo;s plastic surgery services and ensure patient satisfaction.Key Responsibilities:Patient Coordination:<ul><li>Patient Management: Welcome and guide patients through their entire treatment journey &mdash; from initial consultation to post-operative care.</li><li>Scheduling: Coordinate and schedule consultations, surgical procedures, and follow-up appointments.</li><li>Patient Education: Provide patients with comprehensive information on procedures, pre-operative and post-operative care, and address any questions or concerns.</li><li>Documentation: Maintain accurate and up-to-date patient records, including medical history, treatment plans, and communication notes.</li><li>Liaison: Serve as a link between patients, doctors, and hospital staff to ensure seamless communication and care coordination.</li></ul>Sales and Marketing:<ul><li>Lead Generation: Identify, engage, and follow up with potential patients through various channels (phone inquiries, social media, referrals, and campaigns).</li><li>Consultation Assistance: Support doctors during initial consultations by providing patients with information and assisting in converting inquiries into procedures.</li><li>Sales Targets: Achieve or exceed monthly and quarterly sales targets by promoting hospital services effectively.</li><li>Marketing Collaboration: Work with the marketing team to design and execute promotional activities aimed at attracting new patients.</li><li>Follow-ups: Conduct consistent follow-ups with potential patients to ensure conversion from inquiry to booking and surgery.</li></ul>Qualifications:<ul><li>Education: Bachelor&rsquo;s degree in Healthcare Management, Business Administration, Marketing, or a related field.</li><li>Experience:</li><li>Minimum of 2&ndash;3 years of experience in patient coordination or sales within a healthcare or aesthetic clinic setting.</li><li>Experience in plastic surgery, cosmetic dermatology, or aesthetic services preferred.</li></ul>Skills and Competencies:<ul><li>Excellent communication and interpersonal skills.</li><li>Strong organizational and multitasking abilities.</li><li>Sales-driven with a proven record of meeting or exceeding sales targets.</li><li>Knowledge of plastic surgery and aesthetic procedures is an advantage.</li><li>Proficiency in healthcare management systems, CRM tools, and Microsoft Office.</li><li>Professional, empathetic, and patient-centered attitude.</li><li>Problem-solving ability with a focus on patient satisfaction.</li><li>Team player capable of working effectively with medical, administrative, and marketing staff.</li></ul>Job Types: Full-time, Contract Contract length: 24 monthsPay: From AED4,000.00 per monthExperience:<ul><li> hospital's plastic surgery services: 1 year (Preferred)</li><li>call center: 1 year (Preferred)</li></ul>Language:<ul><li>arabic (Preferred)</li></ul>

DISC - Diversified Integrated Sports Clinic

<div>
 Job Description We are seeking a professional and compassionate Call Center Operator to join our clinic team. The successful candidate will be the first point of contact for patients, responsible for handling a high volume of inbound and outbound calls, scheduling appointments, providing information, and directing inquiries appropriately. The role requires excellent communication skills, attention to detail, and a strong commitment to patient care and confidentiality.
 Key Responsibilities: 
<ul>
<li>Answer and manage incoming calls in a courteous and efficient manner</li>
<li>Schedule, reschedule, and cancel patient appointments using electronic medical records (EMR) system</li>
<li>Provide accurate information about clinic services, hours, and location</li>
<li>Route calls to appropriate departments or personnel</li>
<li>Verify and update patient information in the system</li>
<li>Handle patient inquiries, complaints, or concerns professionally and escalate when necessary</li>
</ul>
<div> </div>
 Locations <div>
 <ul>
 <li>
Dubai, UAE </li>
 </ul>
 </div>
<div> </div>
 Requirement <div>
 <ul>
 <li>
High school diploma or equivalent required; additional education or training in healthcare administration preferred </li>
 <li>
Previous experience in a medical or customer service call center strongly preferred </li>
 </ul>
 </div>
</div>
<div> </div>

Call Center Agent - Dubai

McCone Properties

Key Responsibilities:
<ul>
<li>Customer Service: Provide exceptional customer service by answering incoming calls, addressing customer inquiries, and resolving issues promptly and professionally.</li>
<li>Inbound and Outbound Calls: Handle both inbound and outbound calls to assist customers, answer questions, and provide necessary information.</li>
<li>Product Knowledge: Maintain a thorough understanding of the company's products, services, and procedures to assist customers effectively.</li>
<li>Problem Resolution: Identify and address customer concerns, complaints, and issues, ensuring swift resolution and customer satisfaction.</li>
<li>Documentation: Accurately record and document all customer interactions and information in the CRM system.</li>
<li>Quality Assurance: Adhere to established call center procedures and quality standards to maintain a high level of service.</li>
<li>Flexibility: Be open to working scheduled shift hours to accommodate the needs of the business and ensure excellent customer service at all times.</li>
<li>Team Collaboration: Collaborate with team members, supervisors, and other departments to resolve customer issues and share best practices.</li>
<li>Adherence to Scripts and Guidelines: Follow call center scripts, procedures, and guidelines while maintaining a courteous and professional demeanor.</li>
</ul>
Requirements:
<ul>
<li>At least two years of experience in a call center agent role.</li>
<li>Excellent communication skills.</li>
<li>Candidates must be multilingual - English, Arabic, French, and/or other languages.</li>
<li>Excellent problem-solving and interpersonal skills.</li>
<li>Strong customer service orientation and problem-solving skills.</li>
<li>Ability to adapt to a flexible work schedule, including evenings and weekends.</li>
<li>Proficiency in using call center software and CRM systems.</li>
<li>High school diploma or equivalent; additional education or certifications in customer service or a related field is a plus.</li>
<li>Patience, empathy, and a customer-centric approach to service.</li>
<li>Strong attention to detail and accuracy in documenting client interactions.</li>
<li>Ability to work in a fast-paced environment and handle high call, chat, WhatsApp, and email volumes.</li>
</ul>
What We Offer:
<ul>
<li>Competitive salary.</li>
<li>Health insurance.</li>
<li>Ongoing training and professional development opportunities.</li>
<li>Collaborative and inclusive work environment.</li>
<li>Flexible work hours to accommodate your schedule.</li>
</ul>

Customer Service | Call Center Agent

Derma Tech Poly Clinic L.L.C

Role SummaryYou will be the clinic&rsquo;s first point of contact&mdash;converting inquiries from phone, WhatsApp, website, and social channels into confirmed appointments and paid treatments. This is a sales-driven role that blends consultative communication, product knowledge, and disciplined follow-up to hit monthly booking and revenue targets.Key Responsibilities<ul><li>Inbound &amp; Outbound Sales</li><li>Answer calls/WhatsApp quickly, qualify leads, recommend treatments, handle objections, and close bookings.</li><li>Proactively follow up with warm leads, no-shows, and past patients for reactivation and upsell.</li><li>Appointment Booking &amp; Pipeline Management</li><li>Schedule, reschedule, and confirm appointments; manage waitlists; reduce cancellations and no-shows.</li><li>Maintain accurate lead stages, notes, and tags in the clinic CRM.</li><li>Consultative Guidance</li><li>Explain treatment benefits, pre-/post-care basics, pricing, and packages clearly and compliantly.</li><li>Cross-sell/upsell relevant add-ons and packages aligned to patient concerns and budget.</li><li>Documentation &amp; Compliance</li><li>Adhere to DHA guidance on claims and patient communications; use approved scripts only.</li><li>Capture required patient details accurately; protect patient privacy and data at all times.</li><li>Service Quality</li><li>Meet speed-to-lead SLAs; ensure every interaction is empathetic, professional, and brand-consistent.</li><li>Collect feedback, escalate complaints, and share insights to improve campaigns and offers.</li><li>Collaboration</li><li>Coordinate with front desk, nursing/doctors, and marketing to ensure smooth patient journeys.</li><li>Update the team on promotion changes, stock, and calendar availability.</li></ul>Required Qualifications<ul><li>1&ndash;3 years&rsquo; experience in call center sales, telesales, or front-desk sales (healthcare or beauty/aesthetics preferred).</li><li>Strong spoken and written English; proficiency in Arabic is highly preferred.</li><li>Proven track record of meeting or exceeding monthly sales/booking targets.</li><li>Confident objection handling, needs assessment, and package/plan recommendation skills.</li><li>Comfortable with CRM systems, WhatsApp Business, and basic Google Workspace (Sheets/Docs).</li><li>Flexible to work shifts, evenings, weekends, and holidays as needed.</li></ul>Nice to Have<ul><li>Knowledge of common aesthetic treatments (e.g., Laser Hair Removal&mdash;Deka Motus Pro, HIFU, PRP/PRF, Skin Boosters, IV Drips).</li><li>Experience with PBX/softphone systems and queue handling.</li><li>Familiarity with lead sources (Meta/Google Ads), &ldquo;speed-to-lead,&rdquo; and re-engagement strategies.</li></ul>Job Type: Full-timePay: From AED2,000.00 per month

Call Center Agent / Sales

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673 call center agent jobs IN Dubai

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Call Center Agent - Dubai

Customer Service | Call Center Agent

Call Center Agent / Sales