call center agent

K.S. Healthcare Services, LLC

Key Responsibilities<ul><li>Manage inbound and outbound calls professionally</li><li>Assist customers/patients with inquiries, appointments, and service requests</li><li>Provide accurate information and ensure positive customer experience</li><li>Maintain call logs and follow internal procedures</li></ul>Requirements<ul><li>Fluency in Arabic &amp; English</li><li>Previous healthcare or medical call centre experience preferred</li><li>Strong communication and customer‑handling skills</li><li>Ability to work in a dynamic, fast‑paced environment</li><li>Must be based in Dubai or willing to relocate</li></ul>Benefits<ul><li>Company Visa</li><li>Medical Insurance</li><li>30 Days Paid Annual Leave</li><li>Trainning Support</li></ul>Experience:<ul><li>Sales: 2 years (Required)</li><li>Clinic/Hospital/Healthcare: 2 years (Preferred)</li></ul>Language:<ul><li>Fluent Arabic &amp; English (Required)</li></ul>Work Location: In person

Female Call Center Agent (Arabic Speaker)

Atlantis The Palm

<div>Agent, Restaurant Reservations
 
(20297) 
A part of Kerzner International, a global leader in luxury hospitality, Atlantis, The Palm is a world where iconic stays, legendary adventures, and the boldest flavours all come together to transport guests to A World Away. 
The iconic resort, located on the crescent of Palm Island, features 1,544 Rooms, Suites, and Signature Suites, each designed with thoughtful details inspired by the sea. It is the ultimate destination for world-class dining, bringing together some of the most renowned celebrity chefs and Michelin-starred restaurants. The resort is also home to unforgettable experiences, from record-breaking thrills at the world&rsquo;s largest waterpark to stunning views of 65,000 marine animals in the aquarium, and close encounters with resident Indo-Pacific dolphins at Dolphin Bay. 
Behind this extraordinary destination are over 6,000 colleagues from 129 nationalities. Together, we foster a vibrant and inclusive culture where talent is nurtured, wellbeing is prioritised, and careers truly thrive.
About The Role
Are you comfortable talking and engaging with guests over the telephone? Are you passionate about restaurants and the hospitality industry giving a unique guest experience? Are you able to multi-task without compromising quality? If you possess these skills, we have the perfect job for you at Atlantis Dubai. 
As an Agent, Room Reservations you should be a continuous source of information to help and assist all the guests in their needs, as well as replying to all incoming correspondence promptly. You will also assist in preparing reports and supporting the team, respond to incoming calls from the customers to take their orders, answer questions and inquiries, troubleshoot problems, provide information, and handle complaints regarding Atlantis Dubai products or services. 
About You
It is essential that you have previous experience in either a call center, or alternatively, prior work history in the front office, guest relations, club lounge, hotel reservations, or similar environment. Impeccable personal presentation, patient when dealing with guests, maintain a positive attitude at all times, pay attention to details, and passionate about customer service. Computer literacy and Opera systems are imperative, and fluency in English is a must. Due to our guest&rsquo;s demographics, we are preferably looking for either Russian, Arabic, Chinese, or French fluent speakers. 
We offer a competitive, tax-free salary paid in UAE Dirhams (AED), alongside a wealth of benefits. These include generous food and beverage privileges, exclusive discounted rates at all Kerzner properties worldwide, comprehensive health insurance (with dental coverage), annual flights home, life insurance, an incentive program, and a variety of colleague wellness and social initiatives. 
With a strong emphasis on learning and development, colleagues at Atlantis enjoy access to world-class training, career mobility, and internal growth opportunities across the Kerzner portfolio - making this an ideal environment for ambitious individuals seeking a long-term, fulfilling career in luxury hospitality. Join the A-Team and discover the extraordinary.</div>

Agent, Restaurant Reservations

BankByChoice

Customer Support ExecutiveWe are looking for confident, articulate, and customer-focused professionals with strong English communication skills to join our growing team. The ideal candidate will engage with customers, handle inquiries efficiently, and deliver high-quality service through clear and professional communication.This role primarily supports SME Financing and Restaurant Financing operations.Key Responsibilities<ul><li>Make outbound calls to customers for feedback collection, service verification, and follow-ups</li><li>Handle customer inquiries and resolve concerns in a timely, professional, and empathetic manner</li><li>Communicate clearly and confidently in English while maintaining the company&rsquo;s service standards and brand voice</li><li>Accurately document customer interactions, feedback, and call outcomes</li><li>Coordinate with internal teams to ensure smooth operations and high levels of customer satisfaction</li><li>Maintain professionalism, politeness, and a customer-first approach in all interactions</li></ul>Requirements<ul><li>Strong fluency in spoken and written English (mandatory)</li><li>Prior experience in telecalling, customer service, or call center roles is an added advantage</li><li>Ability to identify and engage potential clients for SME Financing and Restaurant Financing solutions</li><li>Preference will be given to candidates with prior experience in SME Financing or Restaurant Financing</li><li>Excellent communication, listening, and interpersonal skills</li><li>Customer-oriented mindset with strong problem-solving abilities</li><li>Ability to work effectively in a fast-paced, team-oriented environment</li><li>Candidates with a valid visa will be given preference</li></ul>What We Offer<ul><li>Full-time, permanent employment</li><li>Supportive and inclusive work environment</li><li>Opportunities for long-term career growth</li></ul>Job Type: Full-timePay: AED3,000.00 - AED3,500.00 per monthLanguage:<ul><li>English (Required)</li></ul>Work Location: In person

Female Telesales Representative/Customer Service Representative -SME Finance[Fintech]

Tata Consultancy Services

<div>
 
 
 Job Title
 
 &ndash; AI Platform Engineer
 
 
 
 Company
 
 &ndash; TCS (MEA)
 
 
 
 Location
 
 &ndash; Dubai
 
 
 
 Job type
 
 &ndash; Full time
 
 
 
 
 
 
 About Us:
 
 
 
 Tata Consultancy Services (TCS) is an IT services, consulting and business solutions organization that has been partnering with many of the world&rsquo;s largest businesses in their transformation journeys for over 50 years. TCS offers a consulting-led, cognitive powered, integrated portfolio of business, technology and engineering services and solutions. This is delivered through its unique Location Independent Agile&trade; delivery model, recognized as a benchmark of excellence in software development.
 
 
 A part of the Tata group, India's largest multinational business group, TCS has over 616,171 of the world&rsquo;s best-trained consultants with 157 nationalities in 53 countries. For more information, visit www.tcs.com and follow TCS news at @TCS_News.
 
 
 
 
 
 
 
 Job Description:
 
 
 
 
 
 
 
 
 Key Accountabilities:
 
 
 
 
 AI Platform Operations
 
 
 
 Provide day-to-day monitoring and operational support of Gernas, its dependent AI applications, deployed AI agents, agent runtime environments, AI gateways, and supporting Azure and AWS cloud services. Ensure continuous availability and consistent service performance across production environments, proactively identifying degradation signals before they become user-visible incidents. Maintain operational dashboards covering platform health, agent execution, LLM consumption, gateway throughput, and integration endpoints, and ensure that ownership of every production component is unambiguous and documented.
 
 
 
 Incident and Problem Management
 
 
 
 Lead L2 and L3 incident response across the Gernas platform and its surrounding AI products. Conduct structured root-cause analysis, drive service restoration within agreed P1&ndash;P4 service-level commitments, and coordinate major incidents involving multiple engineering, cloud, security, and vendor stakeholders. Maintain problem records for recurring or systemic issues, ensure that post-incident reviews are completed with clear corrective and preventive actions, and own the closure of those actions through to engineering remediation. Act as the bridge between the L1 AI Operations Centre and L3 engineering teams during complex incidents.
 
 
 
 AI Agent and Workflow Support
 
 
 
 Troubleshoot the behaviour of single-agent and multi-agent workflows, including agent orchestration, tool invocation, skill execution, prompt construction, memory and context handling, planning loops, and inter-agent coordination. Diagnose failures across Microsoft Agent Framework and LangGraph execution, including state-graph traversal, conditional routing, tool-call mismatches, retries, and human-in-the-loop checkpoints. Investigate integrations with enterprise systems, MCP-exposed tools, and downstream APIs, and work with engineering teams to harden agent designs where production data reveals weaknesses.
 
 
 
 LLM and Model Service Support
 
 
 
 Support the operational stability of the model-serving layer across Azure OpenAI PTU deployments, AWS Bedrock, and Core42 Compass. Monitor and troubleshoot PTU capacity utilisation, token consumption patterns, quota and throttling behaviour, latency profiles, content filtering outcomes, and model endpoint availability. Coordinate with the AI Hub team on routing decisions between frontier and in-region models, assess cost and capacity headroom, and manage capacity escalations and vendor tickets where service degradation originates upstream.
 
 
 
 AKS and Runtime Support
 
 
 
 Provide hands-on operational support of the Azure Kubernetes Service estate hosting Gernas agent runtimes and supporting services. Troubleshoot pod, deployment, service, ingress, namespace, secret, and configuration issues; investigate autoscaling behaviour and resource utilisation anomalies; and analyse container logs, network connectivity, and runtime failures. Work closely with the Cloud Platform team on cluster-level concerns, image security, node health, and platform upgrades, ensuring AKS-hosted workloads remain stable through patching and lifecycle events.
 
 
 
 API, AI Gateway and MCP Support
 
 
 
 Operate and troubleshoot the Azure API Management layer that serves as both the enterprise API gateway and the MCP Gateway for Gernas. Diagnose issues with API policies, authentication, authorisation, routing, rate limiting, quotas, caching, and backend connectivity. Provide deep support for MCP servers, MCP tools, and the MCP Gateway pattern &mdash; including tool discovery, schema validation, protocol-level failures, and the coordination between MCP clients hosted in agents and the underlying tool endpoints. Ensure that the gateway remains a secure, observable, and policy-compliant control plane for all AI traffic.
 
 
 
 Observability and Performance Management
 
 
 
 Use Comet Opik as the primary observability surface for agent and LLM execution, working with traces, prompts, agent execution paths, latency breakdowns, token usage, errors, and model quality indicators. Build and maintain operational dashboards, alert rules, and correlation views that combine Opik telemetry with Azure Monitor, Application Insights, Log Analytics, and CloudWatch data. Lead performance optimisation initiatives where trace evidence shows hotspots in prompts, tools, retrieval steps, or model selection, and ensure that observability coverage keeps pace with platform evolution.
 
 
 
 Voice AI Support
 
 
 
 Support the production operation of ElevenLabs-based voice AI capabilities, including speech generation, voice-agent connectivity, real-time audio session handling, and API consumption patterns. Investigate latency, audio quality, dropped sessions, and integration failures across the voice channel and its dependent platforms, and coordinate with ElevenLabs and integration partners on upstream issues.
 
 
 
 Release and Change Management
 
 
 
 Validate releases prior to and immediately following deployment, exercising production verification scripts, smoke tests, and rollback procedures. Maintain release readiness through clear configuration management, environment parity checks, and pre-deployment risk reviews. Operate within FAB's change-management framework, ensuring that all production changes including patches, upgrades, configuration adjustments, and model or prompt rotations pass through the appropriate change controls and post-implementation review.
 
 
 
 Security, Risk and Compliance
 
 
 
 Uphold the security and compliance posture of Gernas and dependent AI products. Manage identity and access controls, secrets, certificates, and managed identities across the platform; coordinate vulnerability remediation and patching cycles; and maintain audit evidence for internal audit, supervisory reviews, and external assurance. Operate responsible-AI controls including content filtering, PII and PCI detection, data egress controls, and model-access governance and ensure that secure integration patterns are followed across every API, MCP tool, and external dependency.
 
 
 
 Service Improvement and Automation
 
 
 
 Drive continuous reduction of manual support effort through automation of routine operational tasks, self-healing patterns, monitoring enhancements, and proactive remediation. Maintain a current and high-quality library of support playbooks, runbooks, knowledge articles, and standard operating procedures. Identify and lead service-improvement initiatives that lift platform reliability metrics, reduce incident volume, and shorten mean time to resolution.
 
 
 
 Stakeholder and Vendor Coordination
 
 
 
 Operate as a credible technical counterpart to business units, engineering teams, the Cloud Platform team, Cybersecurity, Architecture, AI Governance, and Service Management. Lead vendor engagement with Microsoft, AWS, Core42, ElevenLabs, and other technology partners on incidents, capacity reviews, roadmap items, and product issues, ensuring that vendor accountability is exercised and that escalations are progressed effectively.
 
 
 
 On-Call and Operational Readiness
 
 
 
 Participate in a 24&times;7 support model, including a structured on-call rotation, major incident leadership, disaster-recovery exercises, business-continuity testing, and production-readiness assessments for new agents, models, and integrations entering the platform. Treat operational readiness as a release gate rather than an afterthought, and ensure that nothing reaches production without explicit operational sign-off.
 
 
 
 
 
 
 TECHNICAL SKILLS: minimum 5-7 yrs of working experience mandatory
 
 
 
 
 Cloud AI Services
 
 
 
 
 
 
 
 Agentic AI Frameworks
 
 
 
 
 LLM Operations
 
 
 
 
 Kubernetes and Containers
 
 
 
 
 API and MCP Gateway
 
 
 
 
 Observability
 
 
 
 
 DevOps and Automation
 
 
 
 
 Voice AI
 
 
 
 
 Security and Governance
 
 
 
 
 Service Management
 
 
 
 
 
 
 
 KNOWLEDGE, SKILLS, &amp; EXPERIENCE
 
 
 
 
 Education
 
 
 
 Bachelor's degree in Computer Science, Artificial Intelligence, Information Technology, Engineering, or a closely related discipline. A relevant master's degree in AI, Machine Learning, or Cloud Computing will be considered an advantage.
 
 
 
 Professional Experience
 
 
 
 Approximately 5&ndash;7 years of overall IT experience, with significant time spent in cloud application support, platform engineering, DevOps, Site Reliability Engineering, production operations, or senior technical support roles. Of this, a minimum of 2&ndash;3 years of relevant experience supporting AI, machine learning, Generative AI, conversational AI, cloud-native platforms, or other data-intensive enterprise systems is required.
 
 
 
 Banking and Regulated Environment
 
 
 
 
 
 
 
 Technical Troubleshooting
 
 
 
 
 
 
 
 Operational Skills
 
 
 
 
 
 
 
 Communication and Leadership
 
 
 
 
 
 
 
 
 
 Thank you for your interest in applying for this position with TCS. We will review your application and will get back to you if we are considering your interest in this opportunity.
 
 
 
 
 
 
 Application Deadline: 30- July -2026
 
 
 
 
 
 
 
 Privacy Note:
 
 
 
 https://www.tcs.com/connect-with-tcs/privacy-policy
 
</div>

AI Platform Engineer

Salt

<div>
 
 
 Job Title &ndash; Ai Engineer
 
 
 
 
 Salary &ndash; AED 25,000 - 28,500 Per Month
 
 
 
 
 Contract Length &ndash; 12 Months Contract
 
 
 
 
 Location &ndash; Dubai
 
 
 
 
 Start Date - ASAP
 
 
 
 
 
 
 My client is a global data, AI, digital transformation, and consulting company that helps organisations use data and technology to improve business performance, customer experience, and decision-making.
 
 
 
 
 
 
 Role Overview
 
 : The AI Engineer is the primary builder within the AWA AICoE. You will design, build, and test the LangGraph agent graphs, LLM extraction pipelines, prompt management workflows, and MCP tool integrations that power AWA's use cases &mdash; starting with Intelligent Document Processing (IDP) for cheque clearing and expanding across the bank's operations. You will work directly with the dual-layer orchestration stack (Orkes Conductor + LangGraph) and Azure AI Foundry to deliver production-grade agentic systems.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Agent graph development: Design and implement LangGraph agent graphs for Supervisor-Worker orchestration, self-reflection, actor-critic, and HITL interrupt patterns using TypedDict state schemas and conditional edge routing.
 </li>
 <li>
 LLM extraction pipeline: Build and maintain LLM-based entity extraction pipelines using Azure AI Foundry, implementing structured output enforcement, per-field confidence scoring, and Pydantic output validation against Use Case Manifest schemas.
 </li>
 <li>
 Prompt engineering and governance: Author, version, and govern prompts through the AWA Prompt Management System (PMS) using semantic versioning; run prompt sensitivity and correctness testing using the AWA IDP Test Strategy.
 </li>
 <li>
 MCP tool integration: Develop and maintain the five core MCP tool servers (query_structured, retrieve_precedents, query_documents, checkpoint_state, observe) and extend them for new use case requirements.
 </li>
 <li>
 Model evaluation and testing: Execute Band 1 and Band 2 testing (Model Testing, Prompt Testing, Agent Testing, AI Security Testing, Adversarial Testing) per the AWA IDP Test Strategy; maintain the Golden Dataset and Regression Dataset.
 </li>
 <li>
 HITL framework: Implement HITL interrupt() calls at mandatory and dynamic review points in LangGraph graphs; configure Orkes Wait tasks; validate HITL state persistence and checkpoint-based resumption.
 </li>
 <li>
 AI guardrail integration: Integrate Azure AI Content Safety, PII detection and tokenisation, prompt injection shielding, and output sanitisation into agent pipelines at the AWA AI Gateway layer.
 </li>
 <li>
 Cross-field validation rules: Implement business validation rules (amount-words-vs-figures, date validity, MICR format, referential integrity) within LangGraph validation agent nodes.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Required Skills and Experience
 
 
 
 
 Technical &mdash; Essential
 
 
 <ul>
 <li>
 5+ years Python development &mdash; production-grade, not just scripting
 </li>
 <li>
 Hands-on experience with LangGraph, LangChain, or equivalent agentic AI frameworks
 </li>
 <li>
 Practical LLM prompt engineering: structured outputs, few-shot design, output schema enforcement
 </li>
 <li>
 Familiarity with Azure AI Foundry / OpenAI API or equivalent LLM API (Anthropic, Cohere)
 </li>
 <li>
 Understanding of agent design patterns: ReAct, self-reflection, tool use, HITL
 </li>
 <li>
 REST API development and consumption; JSON schema design
 </li>
 <li>
 Git version control; CI/CD pipeline awareness
 </li>
 </ul>
 
 
 
 
 
 Technical &mdash; Advantageous
 
 
 <ul>
 <li>
 Experience with Orkes Conductor, Apache Airflow, or Temporal for workflow orchestration
 </li>
 <li>
 Azure AI Document Intelligence or equivalent OCR platform experience
 </li>
 <li>
 Computer vision model integration (object detection APIs)
 </li>
 <li>
 Knowledge of RAG architectures: chunking, vector indexing, Azure AI Search
 </li>
 <li>
 Azure platform familiarity: AKS, ADLS Gen2, Azure ML, Azure Monitor
 </li>
 <li>
 Pydantic, FastAPI, TypeScript/Node.js
 </li>
 </ul>
 
 
 
 
 
 Domain and Soft Skills
 
 
 <ul>
 <li>
 Genuine intellectual curiosity about AI systems and their failure modes
 </li>
 <li>
 Ability to explain AI behaviour to non-technical Ops and business stakeholders
 </li>
 <li>
 Structured problem-solving and debugging approach for non-deterministic AI systems
 </li>
 <li>
 Banking domain interest &mdash; willingness to deeply understand the business processes being automated
 </li>
 </ul>
 
 
 
 
 Thanks,
 
 
 Ollie
 
 
 
 
</div>

Ai Engineer

The SKG Real Estate Brokers LLC

Job Title: Real Estate Agent (Off-Plan) SKG Estates is looking for an experienced Real Estate Agent with minimum 1 year of experience in Dubai Real Estates (Off-Plan) to join our team. The ideal candidate should have strong knowledge of the Dubai property market, excellent client-handling skills, and a proven track record in sales.Key Responsibilities:<ul><li>Handle qualified buyer and investor leads</li><li>Advise clients on off-plan properties</li><li>Build and maintain long-term client relationships</li><li>Achieve monthly sales targets</li><li>Coordinate with developers and internal teams</li></ul>Requirements:<ul><li>Dubai real estate experience mandatory</li><li>Strong communication and negotiation skills</li><li>Knowledge of off-plan projects</li><li>Target-driven and self-motivated</li><li>Ability to work in a fast-paced environment</li></ul>What We Offer:<ul><li>Attractive commission structure</li><li>Marketing and lead support</li><li>Career growth opportunities</li><li>Professional work environment</li></ul>Compensation: Fixed salary + performance-based commissionHow to Apply:Interested candidates can share their updated CV on +971 52 235 5484Pay: AED4,000.00 - AED7,000.00 per monthWork Location: In person

Real Estate Agent (Off-Plan) Dubai

Rebels Tech FZCO

We&rsquo;re hiring an AI Engineer to build intelligent systems using LLMs, agent workflows, and scalable backend infrastructure. This role is primarily AI-focused, with Flutter as a secondary skill for mobile integration.What You&rsquo;ll Do<ul><li>Design and deploy AI applications using LLMs, agents, and open-source models</li><li>Build single &amp; multi-agent systems with LangChain/LangGraph</li><li>Work with Ollama, vLLM, and local/scalable inference setups</li><li>Develop APIs and backend services using FastAPI</li><li>Integrate tools, vector databases, and RAG workflows</li><li>Deploy and scale systems on AWS</li><li>Optimize performance, cost, and latency</li><li>Build and maintain Flutter apps</li><li>Integrate mobile apps with AI/backends</li><li>Handle deployment across app stores</li></ul>Requirements<ul><li>Strong experience with LLMs, agents, prompt engineering</li><li>Hands-on with LangChain, LangGraph, FastAPI, AWS</li><li>Experience with open-source models (Llama, Mistral, Qwen)</li><li>Solid Python backend skills</li></ul>Job Type: Full-timePay: AED4,500.00 - AED5,500.00 per monthAbility to commute/relocate:<ul><li>Dubai: Reliably commute or planning to relocate before starting work (Preferred)</li></ul>Work Location: In person

AI Developer

Explore 104+ Call center agent in Dubai this July. Find roles across top companies and apply now to boost your career.