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call center agent

Rosmetic

<p>We are seeking a professional and patient-focused <b>Call Center Agent</b> to join our premium aesthetic clinic. The ideal candidate will be confident on the phone, highly organized, and passionate about delivering an excellent patient experience.</p><p><b>Key Responsibilities</b></p><ul><li>Handle inbound calls to book, confirm, and reschedule patient appointments</li><li>Respond to patient inquiries regarding services, treatments, and clinic policies</li><li>Make outbound calls for appointment reminders, follow-ups, and client re-engagement</li><li>Professionally promote current services, packages, and limited-time offers</li><li>Accurately update and maintain patient records in the CRM system</li><li>Coordinate closely with the front desk, nurses, and doctors to ensure smooth patient flow</li><li>Maintain strict patient confidentiality and detailed call documentation</li></ul><p><b>Requirements</b></p><ul><li>Minimum <b>1 year</b> of call center or customer service experience</li></ul><p><i>(Healthcare or medical aesthetics experience is a strong advantage)</i></p><ul><li>Excellent spoken <b>English</b> (additional languages are a plus)</li><li>Friendly, empathetic, and patient-focused communication style</li><li>Strong organizational skills and attention to detail</li><li>Ability to multitask in a fast-paced, client-focused environment</li></ul><p><b>What We Offer</b></p><ul><li>Work in a <b>premium medical aesthetics environment</b></li><li>Supportive and professional team culture</li><li>Opportunities for growth within the clinic</li></ul><p>Job Types: Full-time, Permanent</p><p>Ability to commute/relocate:</p><ul><li>Dubai: Reliably commute or planning to relocate before starting work (Preferred)</li></ul><p>Experience:</p><ul><li>medical call center agent: 1 year (Preferred)</li></ul><p>Language:</p><ul><li>English (Required)</li></ul><p>Location:</p><ul><li>Dubai (Required)</li></ul>

Customer Service/Call Center Agent

Flexloop

<p>Only German-speaking candidates will be considered for this role.</p><p>Are you looking for a real opportunity to build your career from home?<br /><br />We are hiring freelance call center agents to join our customer service team in a fully remote role. No previous experience is required — we value your motivation, responsibility, and willingness to learn.<br /><br />What You Will Do</p><ul><li>Manage customer calls and inquiries in a professional and friendly manner</li><li>Provide clear, accurate information and solutions</li><li>Record each case correctly in the system</li><li>Escalate technical issues to the relevant team when necessary</li></ul><p> </p><h3>What We’re Looking For</h3><ul><li>Strong interest in customer service and problem-solving</li><li>Clear and confident communication skills over the phone</li><li>Ability to quickly adapt to new digital tools</li><li>Organized, detail-oriented, and reliable</li><li>Quiet workspace with a stable internet connection</li><li>Computer with Windows 10 or 11 and 4–6 GB RAM minimum</li><li>Previous customer service experience (preferred but not required)</li></ul><p> </p><h3>What We Offer</h3><ul><li>Freelance collaboration with pay based on services provided</li><li>Hourly compensation plus performance-based bonuses</li><li>Full initial training and ongoing support</li><li>Flexible working hours</li><li>Professional environment with long-term growth opportunities</li><li>A great opportunity to build stability while working from home<br /> </li></ul><p>Join our team and take the next step in your career as a freelance call center agent — all from the comfort of your home.</p>

German-Speaking Freelance Call Center Agent (Remote)

Lumos Polyclinic

<p><b>Job Title</b></p><p><b>Call Center Agent &ndash; Cold Calling (Healthcare / Clinic)</b></p><p><b>Location</b></p><p>Dubai, UAE</p><p><b>Job Type</b></p><p>Full-time</p><p><b>Job Description</b></p><p>We are a well-established medical &amp; aesthetic clinic in Dubai looking for a <b>Call Center Cold Calling Agent</b> to join our growing team.</p><p>The ideal candidate is confident on the phone, target-driven, and experienced in booking appointments through outbound calls.</p><p><b>Responsibilities</b></p><ul><li>Make outbound cold calls to potential patients</li><li>Promote clinic services and offers professionally</li><li>Book and confirm appointments for doctors and therapists</li><li>Follow up with leads and maintain call records</li><li>Achieve daily and monthly booking targets</li><li>Handle basic patient inquiries and objections</li><li>Coordinate with the front desk and management team</li></ul><p><b>Requirements</b></p><ul><li>Previous experience in <b>call center / cold calling</b> (clinic or healthcare experience is a plus)</li><li>Strong communication skills in <b>English</b> (Arabic is a plus)</li><li>Confident, persuasive, and results-oriented</li><li>Ability to work with targets and KPIs</li><li>Basic computer skills (CRM or Excel is a plus)</li><li>Professional phone etiquette</li></ul><p><b>What We Offer</b></p><ul><li>Competitive salary + <b>commission / incentives</b></li><li>Stable job in a growing clinic</li><li>Supportive work environment</li><li>Training on clinic services and scripts</li><li>Career growth opportunities</li></ul><p><b>How to Apply</b></p><p>Apply through Indeed or send your CV with the subject:<br/><b>&ldquo;Call Center Agent &ndash; Clinic&rdquo;</b></p><p>Job Type: Full-time</p>

ARABIC FEMALE Call Center Agent – Cold Calling (Healthcare / Clinic)

Padra Medical center

<p><b>Job Title:</b> Call Center Agent (Arabic / English / Urdu)</p><p><b>Company:</b> Padra Medical Center</p><p><b>Job Summary:</b><br/>Padra Medical Center is seeking a professional, patient-focused Call Center Agent who is fluent in <b>Arabic, English, and Urdu</b>. The ideal candidate will be responsible for managing patient inquiries, scheduling appointments, and providing accurate information about medical services while ensuring an excellent patient experience at all times.</p><p><b>Key Responsibilities</b></p><ul><li>Handle inbound and outbound calls related to appointments, treatments, and general inquiries.</li><li>Schedule, confirm, reschedule, and cancel patient appointments efficiently.</li><li>Provide accurate information regarding doctors, departments, and medical services.</li><li>Follow up with patients for appointment reminders and feedback.</li><li>Coordinate with doctors and clinic staff concerning patient schedules.</li><li>Maintain and update patient records in the CRM / HIS system.</li><li>Address patient concerns professionally and escalate issues when necessary.</li><li>Ensure strict confidentiality of patient information at all times.</li></ul><p><b>Requirements</b></p><ul><li>Fluency in <b>Arabic, English, and Urdu</b> (Mandatory).</li><li>Minimum <b>1&ndash;2 years of call center experience</b>, preferably within the healthcare sector.</li><li>Strong communication and interpersonal skills.</li><li>Ability to handle patients with empathy and professionalism.</li><li>Basic computer knowledge and familiarity with CRM/HIS systems is an advantage.</li></ul><p>Job Type: Full-time</p>

Call Centre Agent

NMC Health plc

<div><p><div><div><div><div><p><b>Key Accountabilities<br>
</b></p></div></div><br>
<div><div><ul><li><p>Managing the Patient Experience<br>
</p></li></ul></div></div><br>
</div></div></p><p></p><p><div><div><div><div><p><b>Specific Responsibilities for this Role<br>
</b></p></div></div><br>
<div><div><ul><li><p>Responsible for maintaining excellent telephone etiquette and professionalism while attending to the patient calls
</p></li><li><p>Maintaining departmental KPI&rsquo;s.
</p></li><li><p>Liaising with the supervisor and the HOD to improve KPI&rsquo;s and overall patient experience.
</p></li><li><p>Responsible for attending to all the incoming patient calls promptly, without delay.
</p></li><li><p>Ensures call backs are completed in a timely manner.
</p></li><li><p>Maintains clarity in communication and pleasant tone of voice at all times.
</p></li><li><p>Well versed with the contact center processes of call hold, call transfer, message receipt, call back as per specified guidelines.
</p></li><li><p>Assists the patient in the best way possible and creating a good impression
</p></li><li><p>Maintaining a good average handling time while ensuring that the caller is satisfied and has been attended too.
</p></li><li><p>Responsible for booking appointments as well as clarifying enquiries related to the hospital services.
</p></li><li><p>Responsible for collecting and maintaining feedback regarding services and communicating effectively with the concerned department, regarding any complaints received from patients.
</p></li><li><p>Responsible for handing difficult patients with calmness in a professional manner and escalate to the concerned department when needed.
</p></li><li><p>Multitask and manage the call volumes as per the call process flow.
</p></li><li><p>Promote the services of the hospital to patients.
</p></li><li><p>Follow the duty schedule as assigned by the team leader/supervisor which includes different shift timings as per the need of the department
</p></li><li><p>Strictly adheres to NMC&rsquo;s regulations and policies especially those related to infection control, patient safety &amp; JCI.
</p></li><li><p>Supports Continuous Quality Improvement and participates and contributes to all the quality assurance activities of the service.
</p></li><li><p>Participates and contributes to scheduled in-house training programs.
</p></li><li><p>Exercises effective interpersonal skills in dealings with department staff, colleagues and Management.
</p></li><li><p>Maintains patient &amp; staff confidentiality.
</p></li><li><p>Demonstrates the ability to listen to others in promoting effective communication.
</p></li><li><p>Appointment management including no shows, confirmation, cancellation &amp; rescheduling.
</p></li><li><p>Doctors calendar creation and updating &amp; maintaining doctors notes.
</p></li><li><p>Maintaining the duty change as per the unit protocol.</p></li></ul></div></div></div></div></p></div><p></p>
<br><div><p><div><div><div><div><p><b>Key Accountabilities<br>
</b></p></div></div><br>
<div><div><ul><li><p>Managing the Patient Experience<br>
</p></li></ul></div></div><br>
</div></div></p><p></p><p><div><div><div><div><p><b>Specific Responsibilities for this Role<br>
</b></p></div></div><br>
<div><div><ul><li><p>Responsible for maintaining excellent telephone etiquette and professionalism while attending to the patient calls
</p></li><li><p>Maintaining departmental KPI&rsquo;s.
</p></li><li><p>Liaising with the supervisor and the HOD to improve KPI&rsquo;s and overall patient experience.
</p></li><li><p>Responsible for attending to all the incoming patient calls promptly, without delay.
</p></li><li><p>Ensures call backs are completed in a timely manner.
</p></li><li><p>Maintains clarity in communication and pleasant tone of voice at all times.
</p></li><li><p>Well versed with the contact center processes of call hold, call transfer, message receipt, call back as per specified guidelines.
</p></li><li><p>Assists the patient in the best way possible and creating a good impression
</p></li><li><p>Maintaining a good average handling time while ensuring that the caller is satisfied and has been attended too.
</p></li><li><p>Responsible for booking appointments as well as clarifying enquiries related to the hospital services.
</p></li><li><p>Responsible for collecting and maintaining feedback regarding services and communicating effectively with the concerned department, regarding any complaints received from patients.
</p></li><li><p>Responsible for handing difficult patients with calmness in a professional manner and escalate to the concerned department when needed.
</p></li><li><p>Multitask and manage the call volumes as per the call process flow.
</p></li><li><p>Promote the services of the hospital to patients.
</p></li><li><p>Follow the duty schedule as assigned by the team leader/supervisor which includes different shift timings as per the need of the department
</p></li><li><p>Strictly adheres to NMC&rsquo;s regulations and policies especially those related to infection control, patient safety &amp; JCI.
</p></li><li><p>Supports Continuous Quality Improvement and participates and contributes to all the quality assurance activities of the service.
</p></li><li><p>Participates and contributes to scheduled in-house training programs.
</p></li><li><p>Exercises effective interpersonal skills in dealings with department staff, colleagues and Management.
</p></li><li><p>Maintains patient &amp; staff confidentiality.
</p></li><li><p>Demonstrates the ability to listen to others in promoting effective communication.
</p></li><li><p>Appointment management including no shows, confirmation, cancellation &amp; rescheduling.
</p></li><li><p>Doctors calendar creation and updating &amp; maintaining doctors notes.
</p></li><li><p>Maintaining the duty change as per the unit protocol.</p></li></ul></div></div></div></div></p></div><p></p>
<br><div><p><div><div><div><div><p><b>Minimum Qualification &amp; Experiences<br>
</b></p></div></div><br>
<div><div><p>Minimum 1 year experience as a contact center agent in a patient focused environment and operation of multi-line switchboard system.<br>
</p></div></div><br>
</div></div></p><p></p><p><div><div><div><div><p><b>Competencies<br>
</b></p></div></div><br>
<p></p><div><div><p><div><div><div><div><p><b>Core<br>
</b></p></div><div><p><b>Level<br>
</b></p></div></div><br>
<div><div><p>Exceptional interpersonal skills.<br>
</p></div><div><p>Proficient<br>
</p></div></div><br>
<div><div><p>Strong analytical and problem-solving skills.<br>
</p></div><div><p>Proficient<br>
</p></div></div><br>
<div><div><p>Excellent command of oral and written English. Arabic language desirable but not essential.<br>
</p></div><div><p>Proficient<br>
</p></div></div><br>
<div><div><p>Ability to think critically and maintain a high level of confidentiality.<br>
</p></div><div><p>Proficient<br>
</p></div></div><br>
<div><div><p>Proficiency in MS office.<br>
</p></div><div><p>Proficient</p></div></div></div></div></p></div></div></div></div></p></div><p></p>

Call Centre Executive

Beverly Hills Specialist Hospital

<p><b>role Summary:</b></p><p>The Team Leader is responsible for managing and supervising the call center and social media teams handling cosmetic surgery and aesthetic procedure inquiries. The role ensures high-quality patient communication, lead conversion, appointment booking, and overall patient experience while maintaining compliance with DHA regulations and hospital policies. The Team Leader also works closely with marketing, doctors, nurses, and patient coordinators to optimize patient satisfaction, engagement, and hospital reputation.</p><p><b>Key Responsibilities:</b></p><p><b>Call Center &amp; Team Management:</b></p><ul><li>Supervise and support call center agents handling cosmetic and aesthetic inquiries.</li><li>Monitor inbound/outbound calls, WhatsApp, emails, and online leads.</li><li>Ensure accurate and up-to-date information is provided regarding cosmetic surgeries and procedures.</li><li>Track leads, conversions, and appointment booking performance.</li><li>Train staff on scripts, patient communication, confidentiality, and social media etiquette.</li><li>Handle escalated patient concerns professionally and promptly.</li><li>Conduct regular team performance reviews and coaching sessions.</li></ul><p><b>Social Media &amp; Digital Engagement:</b></p><ul><li>Supervise patient interactions across all social media channels (Instagram, Facebook, WhatsApp, TikTok, etc.).</li><li>Ensure timely responses to inquiries, comments, and messages.</li><li>Maintain brand-compliant and professional communication online.</li><li>Monitor social media trends and patient engagement metrics.</li><li>Provide feedback to marketing for content improvement based on patient queries and trends.</li></ul><p><b>Patient Relationship Management:</b></p><ul><li>Maintain high standards of patient experience from first contact to post-procedure follow-up.</li><li>Build trust and rapport with prospective and existing patients.</li><li>Ensure proper follow-up and patient retention strategies are implemented.</li></ul><p><b>Reporting &amp; Analytics:</b></p><ul><li>Prepare daily and weekly performance reports for call center and social media activities.</li><li>Provide insights to improve lead conversion, patient experience, and social media engagement.</li><li>Identify trends in patient inquiries and suggest process improvements.</li></ul><p><b>Compliance &amp; Risk Management:</b></p><ul><li>Ensure adherence to DHA regulations, hospital policies, and patient confidentiality standards.</li><li>Maintain proper documentation of all patient interactions.</li><li>Quickly identify and escalate potential PR issues or patient dissatisfaction.</li><li>Ensure patient safety and confidentiality in all digital and telecommunication interactions.</li></ul><p><b>Technology &amp; Process Improvement:</b></p><ul><li>Oversee effective use of CRM systems to track patient interactions, leads, and follow-ups.</li><li>Implement automation where possible to improve efficiency (reminders, follow-ups, notifications).</li><li>Suggest workflow enhancements to reduce missed or delayed follow-ups.</li></ul><p><b>Collaboration:</b></p><ul><li>Coordinate with doctors, nurses, patient coordinators, and marketing teams for accurate responses and scheduling.</li><li>Work with marketing to align social media campaigns with patient inquiries.</li></ul><p><b>Key Performance Indicators (KPIs):</b></p><p><b>Call Handling &amp; Response:</b></p><ul><li>Average response time to calls and messages (&le; 30 seconds for calls, &le; 1 hour for social media)</li><li>Percentage of calls/messages answered (target &ge; 95%)</li><li>Average call duration maintaining quality</li></ul><p><b>Lead Conversion &amp; Appointment Scheduling:</b></p><ul><li>Number of inquiries converted to consultations/appointments</li><li>Conversion rate (inquiries &rarr; booked appointments)</li><li>Follow-up completion rate for pending leads (target: 100%)</li></ul><p><b>Customer Satisfaction &amp; Brand Image:</b></p><ul><li>Patient satisfaction scores (calls, WhatsApp, social media interactions)</li><li>Escalated complaints resolved within SLA (target &ge; 90% within 24 hours)</li><li>Social media engagement and reputation management</li></ul><p><b>Team Performance:</b></p><ul><li>Adherence to call scripts, SOPs, and social media guidelines</li><li>Agent productivity (calls handled, leads followed up, appointments booked)</li><li>Training completion rate for team members</li><li>Staff satisfaction and engagement scores</li></ul><p><b>Reporting &amp; Analytics:</b></p><ul><li>Accuracy and timeliness of daily/weekly reports</li><li>Insights provided to improve conversion rates and patient engagement</li><li>Implementation of process improvements based on performance data</li></ul><p><b>Compliance &amp; Documentation:</b></p><ul><li>Adherence to hospital policies and DHA regulations</li><li>Proper documentation of all patient interactions</li><li>Maintenance of confidentiality and data security</li></ul><p><b>Patient Retention &amp; Follow-up:</b></p><ul><li>Percentage of patients returning for follow-up consultations or treatments</li><li>Social media lead quality (qualified leads converted to appointments)</li></ul><p><b>Process Improvement Metrics:</b></p><ul><li>Number of workflow enhancements implemented based on call/social feedback</li><li>Reduction in missed or delayed follow-ups</li></ul><p>Job Types: Full-time, Contract<br/>Contract length: 24 months</p><p>Pay: From AED5,500.00 per month</p><p>Education:</p><ul><li>Bachelor's (Preferred)</li></ul><p>Experience:</p><ul><li>Hospital : 1 year (Preferred)</li><li>clinic: 1 year (Preferred)</li><li>cosmatic: 1 year (Preferred)</li></ul><p>Language:</p><ul><li>arabic (Preferred)</li></ul>

Call Center Team Leader

Namaste Properties LLC

<p><b>Real Estate Agent &ndash; Salary + Commission &ndash; Immediate Hiring (Dubai)</b></p><p>Location: Dubai, UAE<br/>Job Type: Full-Time</p><p>We are expanding our team and hiring Real Estate Agents in Dubai.</p><p>If you have real estate or sales experience and are motivated to earn, we encourage you to apply</p><p><b>Benefits</b>:</p><p>Basic Salary: AED 2,500 &ndash; 5,000 (depending on experience and potential)<br/>Uncapped Commission<br/>Daily Company Leads Provided<br/>Marketing and Portal Support<br/>Fast Commission Payouts<br/>Career Growth Opportunities</p><p><b>Requirements:</b></p><p>Minimum <b>6 months to 2 years of Dubai real estate sales experience</b></p><p>Fluent in English and Hindi<br/>Must have closed a few deals in Dubai real estate industry<br/>Good communication and negotiation skills<br/>Positive and target-driven attitude<br/>Ready to join immediately</p><p><b>Immediate hiring. Interviews happening this week.</b></p><p><b>Call or WhatsApp: +971 50 167 5514</b></p><p><b>Apply now.</b></p><p>Job Type: Full-time</p><p>Pay: AED2,000.00 - AED5,000.00 per month</p>

Dubai Real Estate Agent

Explore 184+ Call center agent in Dubai this February. Find roles across top companies and apply now to boost your career.