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customer service representative Jobs in Dubai

customer service representative

customer service executive

Danube Group

Job OverviewWe are looking for a dynamic, well-presented, and customer-focused Receptionist cum Customer Service Executive to manage our front desk operations while delivering exceptional service to clients and visitors. This role requires excellent communication skills, a positive attitude, and the ability to multitask in a fast-paced environment. The successful candidate will serve as the first point of contact for the organization and play a key role in creating a welcoming and professional experience.Key ResponsibilitiesFront Desk Management<ul><li>Greet and assist visitors in a courteous and professional manner</li><li>Answer, screen, and direct incoming phone calls promptly</li><li>Manage appointment scheduling and meeting room bookings</li><li>Maintain visitor records and ensure security procedures are followed</li><li>Handle incoming and outgoing correspondence, parcels, and deliveries</li><li>Ensure the reception area is clean, organized, and presentable at all times</li></ul>Customer Service &amp; Support<ul><li>Respond to customer inquiries via phone, email, and in person</li><li>Provide accurate information regarding company products and services</li><li>Address customer concerns and resolve complaints efficiently</li><li>Escalate complex issues to the appropriate department when necessary</li><li>Process bookings, orders, or service requests as required</li><li>Maintain and update customer records in the system</li><li>Conduct follow-ups to ensure customer satisfaction</li></ul>Qualifications &amp; Requirements<ul><li>(Diploma/Degree preferred)</li><li>Proven experience in a receptionist or customer service role</li><li>Excellent verbal and written communication skills</li><li>Strong interpersonal and problem-solving abilities</li><li>Proficiency in MS Office (Word, Excel, Outlook)</li><li>Professional appearance and positive attitude</li><li>Ability to multitask and prioritize tasks effectively</li></ul>Key Competencies<ul><li>Strong customer service orientation</li><li>Excellent organizational skills</li><li>Attention to detail</li><li>Ability to remain calm under pressure</li><li>Team player with a proactive approach</li></ul>Job Type: Full-timePay: From AED4,000.00 per monthApplication Question(s):<ul><li>We must fill this position urgently. Can you start immediately?</li></ul>Experience:<ul><li>eceptionist cum Customer Service Executive: 3 years (Required)</li></ul>

Receptionist cum Customer Service Executive

Milele

<div>
 The Customer Service Executive &ndash; Car Rental acts as the primary liaison between the rental sales team and the operations team on the ground. This role ensures smooth communication, seamless execution of rental contracts, and high-quality service delivery to customers. The position supports operational efficiency and fills gaps during team absences, ensuring uninterrupted rental operations.
 
 
 
 Your Responsibilities
 
 
 
 
 Customer Interaction &amp; Service
 
 
 
 Assist customers with rental inquiries, bookings, and contract clarifications.
 
 
 Provide accurate information regarding vehicle availability, pricing, and policies.
 
 
 Handle customer complaints or concerns promptly and professionally.
 
 
 
 Rental Operations Support
 
 
 
 Act as a bridge between the rental sales team (Pakistan) and on-ground operations team.
 
 
 Execute rental contracts, including data entry, verification, and follow-ups.
 
 
 Ensure timely delivery and collection of vehicles, maintaining accurate records.
 
 
 
 Sales Support &amp; Coordination
 
 
 
 Assist the rental sales team in achieving targets by providing operational support.
 
 
 Follow up on pending contracts, approvals, and payments.
 
 
 Coordinate with other departments to resolve operational issues or delays.
 
 
 
 Data Management &amp; Reporting
 
 
 
 Maintain accurate rental records and reports.
 
 
 Prepare daily/weekly updates for management on rental activities, pending issues, and customer feedback.
 
 
 
 Team Support &amp; Flexibility
 
 
 
 Cover responsibilities of other team members during absences, off days, or annual leave.
 
 
 Assist in ad hoc tasks assigned by the Rental Sales or Operations Manager.
 
 
 
 Skill Sets/Experience We Require
 
 
 
 Minimum high school diploma; Bachelor&rsquo;s degree preferred.
 
 
 Prior experience in car rental, customer service, or operations is a plus.
 
 
 Excellent communication skills in English; additional languages are an advantage.
 
 
 Strong organizational and multitasking abilities.
 
 
 Proficient in MS Office (Word, Excel, Outlook).
 
 
 Ability to work independently and as part of a team.
</div>

Customer Service Executive - Car Rental

Dubai Driving Center

Customer Service Executive Job Description: We are seeking experienced and professional Customer Service Executives to join our team. The ideal candidate will handle customer interactions, resolve issues efficiently, and ensure a high level of customer satisfaction. This role requires excellent communication skills and the ability to manage multiple tasks in a fast-paced environment.Key Responsibilities:<ul><li>Manage a high volume of incoming calls and provide detailed information regarding admissions.</li><li>Maintain accurate logs of customer inquiries and follow up as required.</li><li>Address and resolve customer complaints promptly and effectively.</li><li>Offer suitable solutions to customer issues within defined time limits.</li><li>Record all customer complaints daily, following company procedures.</li><li>Communicate with customers to secure any necessary missing documentation.</li><li>Respond to customer queries and requests with professionalism.</li><li>Greet and assist visitors, ensuring a welcoming and professional experience.</li><li>Perform additional administrative duties as assigned.</li></ul>Qualifications:<ul><li>Bachelor&rsquo;s degree in administration or a related field.</li><li>At least 2-4 years of experience in customer service or a similar role.</li><li>Strong multitasking, time management, and organizational abilities.</li><li>Excellent verbal and written communication skills.</li><li>Proficient in data entry and basic computer operations.</li><li>Knowledge of customer relationship management (CRM) systems.</li><li>Demonstrated ability to provide exceptional customer service.</li><li>Fast and efficient problem-solving skills.</li><li>Professional and respectful attitude towards customers and colleagues.</li></ul>Candidates must currently be based in Dubai and be willing to work in the second shift.How to Apply: Interested candidates are encouraged to submit their resumes detailing relevant experience to careers@ddce.ae .We look forward to welcoming dedicated professionals to our team!Job Type: Full-timePay: AED3,000.00 - AED4,000.00 per monthExperience:<ul><li>customer service: 2 years (Required)</li></ul>Work Location: In person

Customer Service Executive / Call Center Agent

First Abu Dhabi Bank (FAB)

<div>
 
 Company Description
 
 
 
 First Abu Dhabi Bank is an inclusive environment where each person values the experiences, perspectives, ideas and beliefs of others. We&rsquo;re in a unique position to learn from all our colleagues, combining international experience with deep cultural knowledge and local expertise. At FAB, you&rsquo;ll have the support of your team and a strong relationship with your line manager, who will trust you with responsibility and recognize your good performance. As we embrace different ways of seeing the world, listening to each other and respecting different viewpoints, we grow stronger &ndash; together.
 
 
 
 Job Description
 
 
 
 To serve customers by providing product, service information; resolving product and service issues by maintaining immaculate quality standards. To ensure financial and reputational integrity of the organization and providing end to end solutions for better customer service experience.
 
 
 Possessing a strong team spirit, motivation and friendly environment with all customer and Colleagues
 
 
 
 Specific Job Accountability
 
 
 
 <ul>
 <li>
 Provide excellent customer service by attending to incoming calls within the quality guidelines
 </li>
 <li>
 Handling and resolving customer complaints to customer satisfaction within the defined authority limits and to escalate as per process
 </li>
 <li>
 Recommend potential products or services to management by collecting customer information and analyzing customer needs
 </li>
 <li>
 Ensure quality of inbound / outbound calls by achieving set targets in terms of service standards and customer satisfaction scores
 </li>
 <li>
 Contribute to the business by generating new prospects/Leads and upselling for all types of FAB products
 </li>
 <li>
 Maintains customer records by updating customer history through service requests/complaints and Notes
 </li>
 <li>
 Maintain confidentiality of the bank&rsquo;s customers and data
 </li>
 <li>
 Ensure the business meets its obligations under the Bank&rsquo;s Policies and Standards and under local laws/regulations
 </li>
 <li>
 Attend to special tasks assigned by team leader and Managers
 </li>
 <li>
 Demonstrate flexibility in adhering to your planned/scheduled shifts and on call/ unplanned shifts due to the floor situation for achieving all defined Service Level and Abandoned rates
 </li>
 <li>
 Ensure self-punctuality, adherence of policies &amp; procedures and discipline to the Centre
 
 
 </li>
 </ul>
 
 Frameworks, Boundaries &amp; Decision-Making Authority
 
 
 
 <ul>
 <li>
 Functions within the framework and boundaries of Group policies as well as overall organizational and governance frameworks
 </li>
 <li>
 Authorized to take decisions as per the approved authorization matrix
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 Minimum Qualifications:
 
 
 
 <ul>
 <li>
 High School
 
 
 </li>
 </ul>
 
 Minimum Experience
 
 
 
 <ul>
 <li>
 0 &ndash; 2 years relevant experience in banking sector
 
 
 </li>
 </ul>
 
 Knowledge, Skills, And Attributes
 
 
 
 <ul>
 <li>
 Customer Service, Product Knowledge, Quality Focus, Problem Solving, Documentation Skills, Listening, Phone Skills
 </li>
 <li>
 Excellent communication skill in English &amp; Arabic
 
 
 </li>
 </ul>
</div>

Virtual Customer Service Executive - Emiratized Role

Al Haktur IT Solutions

<div>Al Haktur IT Solutions is looking for a dedicated and customer-focused Customer Care Executive to join our growing team in Dubai. This role is ideal for a professional who is passionate about delivering exceptional service, resolving client concerns efficiently, and maintaining strong customer relationships within a dynamic IT solutions environment.

Key Responsibilities:
<ul>
<li>Respond to customer inquiries via phone, email, and chat in a timely manner.</li>
<li>Provide accurate information about company products and IT services.</li>
<li>Handle customer complaints professionally and offer effective solutions.</li>
<li>Escalate complex technical issues to the appropriate technical support team.</li>
<li>Maintain detailed records of customer interactions and service requests.</li>
<li>Follow up with customers to ensure issue resolution and satisfaction.</li>
<li>Assist in onboarding new clients and guiding them through service processes.</li>
<li>Coordinate with internal departments to ensure smooth service delivery.</li>
<li>Contribute to improving customer service procedures and standards.</li>
</ul>
Requirements:
<ul>
<li>Bachelor&rsquo;s degree or diploma in Business Administration, IT, or a related field.</li>
<li>1&ndash;3 years of experience in customer service, preferably in the IT industry.</li>
<li>Excellent verbal and written communication skills.</li>
<li>Strong problem-solving and conflict-resolution abilities.</li>
<li>Proficiency in MS Office and CRM software.</li>
<li>Ability to work under pressure and manage multiple customer requests.</li>
<li>Professional and positive attitude.</li>
</ul>
Skills &amp; Competencies:
<ul>
<li>Strong interpersonal skills</li>
<li>Customer-oriented mindset</li>
<li>Patience and active listening ability</li>
<li>Time management and organizational skills</li>
<li>Team-oriented with a proactive approach</li>
</ul>
At Al Haktur IT Solutions, customer satisfaction is at the core of our success. This Customer Care Executive position in Dubai offers an excellent opportunity to build a rewarding career while contributing to a company that values professionalism, innovation, and exceptional client support.</div>

Customer Care Executive

NASEEM AL BARARI AUTO SPARE PARTS CO. LLC

About the Role:We are looking for a motivated and detail-oriented Call Center Executive to manage our mobile service van sales, primarily focused on tyre change and related services. The ideal candidate will handle incoming customer inquiries, schedule mobile service appointments, and ensure a smooth and efficient customer experience from call to completion.Key Responsibilities:<ul><li>Handle inbound and outbound calls related to tyre change services and mobile van operations.</li><li>Manage and coordinate daily bookings, ensuring timely dispatch of the mobile service van.</li><li>Accurately record customer details, service requests, and payment information in Excel and internal systems.</li><li>Provide expert advice on tyre selection, availability, and pricing to customers.</li><li>Support eCommerce sales through online inquiries and lead conversion.</li><li>Follow up with customers to ensure satisfaction and collect feedback.</li><li>Coordinate with warehouse and logistics teams for tyre stock availability and delivery scheduling.</li><li>Maintain and update call logs, reports, and customer databases with a high level of accuracy.</li><li>Multitask between customer support, data entry, and coordination duties in a fast-paced environment.</li></ul>Qualifications &amp; Requirements:<ul><li>Bachelor&rsquo;s Degree in Business Administration, Marketing, or a related field.</li><li>Minimum 2 years of UAE experience in a tyre call center or automotive service-related role.</li><li>Strong tyre knowledge (brands, sizes, fitments, and service procedures).</li><li>Excellent Microsoft Excel skills (data entry, reporting, and formulas).</li><li>Fluent in English; Arabic proficiency is highly preferred.</li><li>Strong communication and customer service skills.</li><li>Experience in eCommerce or online sales is a plus.</li><li>Ability to multitask and stay organized under pressure.</li></ul>What We Offer:<ul><li>Competitive salary and performance-based incentives.</li><li>Career growth opportunities in a fast-growing automotive division.</li><li>Supportive and dynamic work environment.</li></ul>Experience:<ul><li>Tyre Sales: 2 years (Preferred)</li></ul>Job Type: Full-timePay: AED3,500.00 - AED4,000.00 per month

Call Center Representative - Tyre Division

SAMRAT MACHINE AND TOOLS

We are looking for a detail-oriented and energetic Accounts cum Customer Follow-up Executive to join our growing team. In this role, you will play a crucial part in ensuring our finances are accurate and our customers are satisfied. Youll handle daily accounting tasks, follow up with clients on payments, and maintain smooth communication between our finance, sales, and operations teams.If you enjoy working with numbers, love interacting with people, and take pride in keeping things organized, this role is perfect for you!Responsibilities:Accounting &amp; Finance<ul><li>Keep clear and accurate records of customer invoices, receipts, and payments.</li><li>Reconcile accounts receivable and follow up on outstanding balances.</li><li>Support month-end closings, reports, and audits.</li><li>Help prepare MIS reports, ledgers, and financial statements.</li></ul>Customer Follow-up &amp; Coordination<ul><li>Follow up regularly with customers about pending payments and invoice clarifications.</li><li>Build strong relationships with clients to ensure smooth collections.</li><li>Act as the first contact for customer queries and escalate issues when needed.</li><li>Work closely with sales and operations teams to ensure excellent customer service.</li></ul>Zoho ERP/CRM Management<ul><li>Keep customer data, invoices, and follow-ups updated in Zoho Books/CRM.</li><li>Generate reports, payment reminders, and dashboards using Zoho tools.</li><li>Ensure all data entered is accurate and processes run smoothly within Zoho.</li></ul>Qualifications:<ul><li>Bachelors degree in Commerce or Finance.</li><li>Minimum 2 years of hands-on experience in Zoho Books/CRM (mandatory).</li><li>Solid understanding of accounting principles and customer follow-up processes.</li><li>Excellent communication skills in English (spoken and written).</li><li>Proficient in MS Office, especially Excel.</li><li>Strong organisational, negotiation, and problem-solving skills.</li><li>Ability to work independently and meet deadlines with attention to detail.</li></ul>Why Join Us?<ul><li>Be part of a friendly, supportive, and growing team that values your work.</li><li>Gain exposure to modern business tools like Zoho Books and CRM systems.</li><li>Enjoy a role that combines finance, communication, and customer success.</li><li>Work in an environment that encourages learning, responsibility, and teamwork.</li><li>Your contribution will have a direct impact on both company success and customer satisfaction.</li></ul>Job Type: Full-timePay: AED2,500.00 - AED3,500.00 per month

Accountant

Explore 1970+ Customer service executive in Dubai this March. Find roles across top companies and apply now to boost your career.