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business development executive

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customer service executive

Al Khayyat Investments (AKI)

<div>
 
 
 Job Purpose:
 
 
 
 We are looking for an experienced and customer-focused, bilingual Customer Service Executive (E-Commerce) with a strong background in e-commerce support.
 
 
 The ideal candidate should have at least 5 years of experience managing customer interactions across calls, emails, and live chat, and is fluent in both English and Arabic. Experience with premium appliances and basic troubleshooting, including guiding customers on rebooting or resetting products, is a strong advantage.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Manage customer interactions across phone, email, and live chat channels with professionalism and efficiency.
 </li>
 <li>
 Provide accurate product guidance, order support, and post-purchase assistance for e-commerce customers.
 </li>
 <li>
 Assist customers with basic troubleshooting of appliances, including rebooting and resolving common product issues.
 </li>
 <li>
 Resolve complaints and inquiries promptly, escalating complex cases when required.
 </li>
 <li>
 Log and track all customer interactions in Freshdesk or similar ticketing systems.
 </li>
 <li>
 Coordinate with internal teams such as logistics, technical support, and warehouse teams to ensure timely issue resolution.
 </li>
 <li>
 Meet KPIs related to response time, resolution time, and customer satisfaction.
 </li>
 </ul>
 
 
 
 
 
 Experience, qualification and skills:
 
 
 <ul>
 <li>
 Minimum 5 years of experience in customer service, preferably in e-commerce or D2C environments.
 </li>
 <li>
 Fluency in English and Arabic, both written and spoken, is essential for the role.
 </li>
 <li>
 Hands-on experience with Freshdesk or similar CRM or ticketing platforms.
 </li>
 <li>
 Strong communication and problem-solving skills with a customer-first approach.
 </li>
 <li>
 Ability to multitask across multiple channels in a fast-paced environment.
 </li>
 </ul>
 
 
 
 
 
 Highly preferred qualifications
 
 
 <ul>
 <li>
 Experience working with premium appliances or consumer electronics.
 </li>
 <li>
 Familiarity with troubleshooting and guiding customers through product resets or basic technical fixes.
 </li>
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 Understanding of e-commerce workflows including order management, returns, and delivery coordination on platforms like Magento.
 </li>
 </ul>
 
 
</div>

Customer Service Executive - E-Commerce (Consumer)

International Maritime & Aviation

We are looking for a Customer Service Executive for our Sea Freight department in Jebel Ali:What you&rsquo;ll do:<ul><li>Be the voice of our customers &ndash; manage ocean exports smoothly.</li><li>Coordinate with clients, shipping lines &amp; internal teams like a pro.</li><li>Maintain prompt, precise, &amp; professional communication at all times.</li><li>Ensure shipments reach their destination on time, every time!</li><li>Create a great customer experience (because happy customers = success).</li></ul>What we&rsquo;re looking for:<ul><li>Minimum 2&ndash;3 years of UAE experience in Freight Forwarding (Sea).</li><li>Strong knowledge of sea export processes and documentation.</li><li>Sharp communication skills &amp; a &quot;get it done&quot; attitude.</li><li>Someone who loves logistics puzzles and solving them fast!</li><li>Candidates who are currently in the UAE and available immediately, will be preferred.</li><li>Office Location: Jebel Ali, U.A.E.</li></ul>Medical Insurance: Company ProvidedEmployment Visa: Company ProvidedJob Type: Full-timePay: AED5,000.00 - AED7,000.00 per monthApplication Question(s):<ul><li>Are you currently located in U.A.E.?</li><li>What is your expected monthly salary in AED?</li><li>This role requires regular coordination with customers for documents, BL details, approvals, payment follow-up, and shipment updates. Are you comfortable handling customer communication independently?</li><li>Sea export documentation requires high accuracy. Briefly describe how you ensure BL details, freight charges, shipment documents, and customer instructions are checked before submission.</li><li>What is your current notice period or availability to join?</li></ul>Experience:<ul><li>Customer Service for Sea Exports: 2 years (Required)</li></ul>Work Location: In person

Pricing & Customer Service Executive - Sea Freight Exports

Freight Systems

Job Summary:<ul><li>Develop, identify, and secure all relevant direct sales opportunities</li><li>Initiate communication with existing customers as well as new customers</li><li>Generate product or service interest for customers by providing them with information on benefits</li><li>Identify decision makers within an organization and endeavor to speak to them</li><li>Generate leads from cold calling data and ensure that any DNC (do not call) lists are respected</li><li>Relay successful leads and appointment data to concerned sales representatives</li><li>Make follow up calls to customers who have shown interest during initial contact</li><li>Handle inbound calls and provide callers with information on our products and services</li><li>Emphasize on product features and benefit and quote prices</li><li>Maintain exception service and product knowledge</li><li>Manage pre-calling planning activities such as call opening, relay of product information and call closing</li><li>Anticipate questions that may be asked during phone calls and prepare for them by employing effective answering techniques</li><li>Analyze sales trends and competition information and tailor unique sales approach to ensure efficacy of call</li></ul>&middot; To deliver a quality commercial distribution channel between the customer and FSL, by distributing products and services that encourage the success of our customer.&middot; To focus on the customer and answer enquires efficiently and within the stated guidelines.&middot; Proactively dealing with customer complaints and queries, ensuring assistance through to resolution.&middot; To use E-Freight Suite to keep track of all customer transactions and interactions.&middot; Upselling and handling new accounts as well as existing accounts.&middot; Maintain, grow, and build long term relationships with customers in the current account portfolio via phone calls, emails, and job quality follow up.&middot; To act as the link between the customer and various departments to ensure efficient levels of service.&middot; Cross check and raise invoices as per company objectives and within the agreed delivery deadlines.&middot; Identifying and escalating consistent or recurring problems with the systems functionality.&middot; Assisting management with any assigned special projects and providing backup to the team manager when required.&middot; Additional duties as assigned.Pay: AED7,500.00 - AED9,000.00 per hourWork Location: In person

Senior Customer Service Executive- Freightforwarding

1004 Mart

Job Title: Sales Executive (Customer Service Experience Required)Location: Dubai Availability: Immediate Start - Must be able to driveJob SummaryWe are seeking a dynamic and results-driven Sales Executive with a strong background in customer service. The ideal candidate will be responsible for driving sales, building lasting customer relationships, and delivering exceptional service standards. This role requires a proactive individual who can balance sales targets with a customer-first approach.Key Responsibilities<ul><li>Identify and develop new business opportunities to achieve sales targets</li><li>Build and maintain strong relationships with new and existing customers</li><li>Provide professional and timely customer service across all touchpoints</li><li>Understand customer needs and recommend suitable products or services</li><li>Handle customer inquiries, complaints, and follow-ups efficiently</li><li>Maintain accurate records of sales activities and customer interactions</li><li>Collaborate with internal teams to ensure smooth order processing and delivery</li><li>Stay up to date with product knowledge and market trends</li></ul>Requirements<ul><li>Proven experience in sales, with a strong customer service background</li><li>Excellent communication and interpersonal skills</li><li>Strong negotiation and closing skills</li><li>Ability to handle customer concerns professionally and effectively</li><li>Self-motivated, target-driven, and able to work under pressure</li><li>Good organizational and time management skills</li><li>Proficiency in MS Office and CRM systems is an advantage</li><li>Must be available to join immediately</li></ul>Preferred Qualifications<ul><li>Experience in retail, FMCG, or B2C/B2B sales environments</li><li>Good communicator</li></ul>What We Offer<ul><li>Competitive salary and incentive structure</li><li>Supportive and growth-oriented work environment</li><li>Opportunity for career advancement</li></ul>Application Question(s):<ul><li>What is your Salary expectation?</li><li>Do you have a drivers license? </li><li>Can you start within two weeks?</li><li>How many years of customer services/sales experience do you have?</li></ul>Work Location: In person

Customer Service / Sales Executive

Futures Trans Motors

We are looking for CRM executive who will be responsible for managing customer relationships, improving customer satisfaction, enhancing customer retention, and supporting sales and after-sales operations through effective communication, customer follow-up, and complaint handling the role focuses on delivering an excellent customer experience while maintaining long-term customer loyalty and supporting dealership business growth.Responsibilities:<ul><li>Maintain positive and professional relationships with customers.</li><li>Ensure high levels of customer satisfaction throughout the customer journey.</li><li>Serve as the primary point of contact for customer feedback and concerns.</li><li>Build long-term customer engagement and loyalty.</li><li>Conduct follow-up calls and communications after Vehicle sales, Service appointments, and Vehicle delivery.</li><li>Ensure customers are satisfied with dealership services.</li><li>Record customer feedback and follow-up results.</li><li>Maintain and update customer information.</li><li>Ensure customer records are accurate, complete, and updated regularly.</li><li>Generate customer activity reports and performance reports.</li><li>Monitor lead management and customer interaction history.</li><li>Receive and document customer complaints professionally.</li><li>Escalate critical complaints to management when necessary.</li><li>Follow up until the issue is fully resolved and customer satisfaction is achieved.</li><li>Analyze customer feedback and identify improvement opportunities.</li><li>Support implementation of customer experience improvement initiatives.</li><li>Coordinate customer campaigns, promotions, and service reminders.</li><li>Support sales teams with customer lead follow-up.</li><li>Prepare daily, weekly, and monthly CRM reports.</li><li>Track customer satisfaction KPIs and complaint trends.</li><li>Provide recommendations to improve customer experience.</li></ul>Qualifications:<ul><li>Bachelor&rsquo;s degree or Diploma in Business Administration, Marketing, Customer Service, or related field.</li><li>Minimum 2&ndash;4 years of experience in CRM, customer service, or automotive dealership operations.</li><li>Knowledge of automotive sales and after-sales operations is an advantage.</li></ul>Pay: AED4,500.00 - AED6,000.00 per monthLanguage:<ul><li>Arabic (Required)</li></ul>Work Location: In person

CRM Executive

Selfdrive

Job Post: Tele sales ExecutiveWe are hiring a Tele Sales Executive who is responsible for managing Inbound and outbound calls relating to Car rental, leasing, ancillary services, after sales queries, rental extensions etc.Role OverviewAt Selfdrive, we pride ourselves on delivering seamless mobility solutions powered by innovation and efficiency.As an Tele sales executive, you will be the voice and face of our mobility tech platform-generating enquires and converting them into successful bookings and exceptional customer satisfaction leading to customer loyalty and repeat business.In addition to traditional sales and support functions, The purpose of this position is nurturing client relationships, and achieving sales targets. Adhere to all business needs, convert leads to Sales, ensure all the leads are tracked and followed up until the car is delivered/picked up.What You&rsquo;ll Do:<ul><li>Handle inbound and outbound sales enquiries and convert them into confirmed reservations.</li><li>Provide real-time support for queries related to bookings, pricing, vehicle types, availability, or service features.</li><li>Ensure error-free and customer-aligned bookings to avoid cancellations.</li><li>Manage and update lead tracking sheets, follow-up cycles, and status logs with precision.</li><li>Ensure First Call Resolution (FCR) for all customer interactions and maintain high CSAT (Customer Satisfaction).</li><li>Coordinate with aggregators for availability, delivery or any other requirements.</li><li>Occasionally send rental/non-rental invoices to customers via email.</li><li>Handle agitated/Irate customers due to any reason in a polite and professional manner.</li><li>Coordinate with other departments for any support required</li><li>Proactively identify and pursue new business opportunities through attending inbound calls,WhatsApp enquiries , making outbound calls.</li><li>Develop and maintain strong relationships with existing and prospective clients to understand their needs and promote our services.</li><li>Highlighting the features and benefits of App.</li><li>Stay updated on industry trends, market conditions, and competitor activities to inform sales strategies and maximize opportunities.</li></ul>What We&rsquo;re Looking For<ul><li>1-2 years of experience in sales, car rental/ leasing, customer service or hospitality sectors (UAE/GCC preferred).</li><li>Education qualification: Bachelor&rsquo;s degree</li><li>Fluent in English; Arabic and additional languages are a plus.</li><li>Proficient in WhatsApp Business, CRM tools, lead trackers, Excel, or Google Sheets.</li><li>Excellent interpersonal, upselling, and communication skills (written and verbal).</li><li>Strong organizational and time-management capabilities.</li><li>Self-motivated, goal- driven, and capable of multitasking in fast-paced environments.</li><li>Passionate about cars, tech and digital engagement.</li></ul>Why Join Us:<ul><li>Join a leading mobility technology company revolutionizing transportatio access.</li><li>Be part of a collaborative, high -growth environment.</li><li>Represent a growing brand both online and offline.</li><li>Enhance your career in a future-forward and customer centric Company</li><li>Gain exposure to a tech-driven, process-oriented organization with global presence.</li></ul>If you are passionate about delivering exceptional customer experiences and thrive in a fast-paced environment, - we want to hear from you!Apply Now &ndash; Send your CV to talent@self-drive.aeWorkplace Type: &sect; OnsiteWork Schedule:&sect; Rotational Shifts (Day/Evening)Application Open:&sect; Apply only if you can join us immediately or serving notice period.Salary: &sect; AED4,000- AED4,500/-Location: &sect; B3, Office number 406, Dubai Commercity, Umm ramool, Al Rashidiya, Dubai, UAE.About the Company: Welcome to the Future of Personal Mobility at Self Drive.A Mobility Tech Platform Established in 2016 in the Middle East with its Head Quarters in DUBAI and a team of over 140+ employees that operates across 10 countries around the world.Self Drive Mobility is backed by car manufacturers, dealers and the top leasing companies with managing assets worth over USD 1 Billion on its platform making it the fastest-growing Mobility Tech Company in the GCC Region.Self Drive Mobility operates across UAE, Oman, Qatar, Bahrain, Kuwait, Saudi Arabia, Turkey, Ireland, Scotland, United Kingdom and India with an fleet of over 25000+ units offering Daily | Weekly | Monthly car subscription rentals &amp; Digital Leasing Solutions targeting D2C &amp; B2B Clients.The company achieved a milestone by serving 1.5 million customers &amp; reached 3 Million days of reservation &amp; is currently the largest mobility platform across in the Middle East.Pay: AED4,000.00 - AED4,500.00 per monthWork Location: In person

Inbound Sales/ Telesales Agent

Classy Turtle Holiday Homes Rental

Operations Executive @ Classy TurtleClassy Turtle Vacation Homes Rental is a rapidly growing boutique holiday homes rental operator in Dubai, leveraging on its key assets: people, experience and operational excellence. We simply get job done better than most, if not all, the competitors for the benefit of our fantastic guests, great landlords and dynamic team. Values that define us are excellence and hard work, but also trust, accountability and teamwork.Our experience is focused on careful selection and preparation of our apartments, application of the best smart home technologies and constant redefinition and optimization of business processes. All these help us ultimately in the delivery of Super Host level experience to our valued guests (4.8/5.0 or 9/10). We are also curious minds that have traveled across continents using different hotels and holiday homes around the globe, so it is clear to us how things are done by the best. Moreover, we are landlords ourselves and have experience working from the best companies in the world. All that combined with our empathy and work ethics allow us to immediately bond and gain trust of the landlords, as we understand each other from the first meeting like we have known each other for years.Our company name Classy Turtle describes well who we are and how we work. Turtle is a noble and gentle animal that, just like us, loves to travel, enjoys nature and has an internal compass to always choose the right path. Turtles are also patient, kind, respectful, and are big fans of water and sun. Classy describes something of high class that is stylish, admirably smart and elegant - just as we and our properties are.Classy Turtle Vacation Homes Rental is currently looking for an Operations Executive. Promising candidate is a self-starter that is looking to open an exciting new chapter in his or her career, combining interest in general management, hospitality and real estate with functional expertise in Operations and Customer Service. Operations Executives are key team members, who make sure that through meticulous on-boarding and ongoing maintenance of the apartments, our dear guests are up for a very smooth, pleasant and memorable stay.This role is ideal for a person that wants to be a key member of a growing team, have a very direct impact on how its success story is written and is eager to learn new ways of doing hospitality business.Job profile:<ul><li>Assure properties are 100% guest ready</li><li>Run a pre-emptive maintenance calendar and checks (e.g. AC, pest control, carpets and sofas, smart lock batteries)</li><li>Be the first point of contact in case of apartment&rsquo;s malfunction</li><li>Coordinate suppliers and external stakeholders</li><li>Oversee, assist or run regular maintenance work and emergency interventions</li><li>Report and submit claims in case of any apartment damage</li><li>Support new units on-boarding (e.g. technology set-up, procurement, photo shoot preparation)</li><li>Procure items during on-boarding (e.g. furniture)</li><li>Run thorough checklists and sign-off on apartments renovation and readiness handover protocols</li><li>Procure and manage stock related to ongoing operations (e.g. coffee, tissues)</li><li>Manage company mini-warehouse</li><li>Assist in stakeholders visits to the apartments (e.g. owners, real estate agents, maintenance, suppliers)</li><li>Occasionally, assist guests in person, meet and greet VIP guests, collect cash, etc.</li><li>Occasionally, roll up sleeves and secure apartment&rsquo;s timely availability</li><li>Create tools and systems supporting work efficiency (e.g. manuals, checklists, workflows)</li><li>Manage apartment information and upload to relevant folders</li><li>Support other functions to accelerate business growth</li><li>6 days working week with rare possibility for early morning/ late evening, as needed</li><li>Permanent presence in Dubai</li><li>65% on-site time (e.g. renovated/on-boarded properties, live properties, suppliers, government entities) and ~35% remote from own home</li></ul>Candidate requirements:<ul><li>Always on time</li><li>Trustworthy and reliable</li><li>Always professional</li><li>Very organized</li><li>Detail-oriented</li><li>Focused</li><li>Responsive</li><li>Respectful</li><li>Autonomous</li><li>Excited to learn new things and grow with the company</li><li>Loved by team members, guests and external stakeholders</li><li>Fast learner</li><li>Guest first attitude</li><li>Can-do approach</li><li>Outstanding communication skills, both in writing and oral</li><li>Familiarity with processes, manuals, checklists</li><li>Ability to manage oneself (and others)</li><li>Ability to work under pressure</li><li>Nose for value and ability to prioritize tasks</li><li>Working proficiency of standard office software</li><li>Accommodation in central location of Dubai</li><li>Full working proficiency in English</li><li>UAE driving license</li></ul>Nice-to-have:<ul><li>Prior holiday homes / hospitality / customer service / quality control / operations / housekeeping / handyman experience</li><li>Working experience with holiday homes / hospitality software and platforms (e.g. Guesty, Smoobu, Avantio)</li><li>Working experience with back-end operations of holiday homes / real estate portals (e.g. Airbnb, Booking.com, Property Finder, Bayut)</li><li>Woking experience with project management tools (e.g. Asana, Jira, Breezeway)</li><li>Interest in DIY, handyman&rsquo;s work and smart home technology</li><li>Own mean of transportation</li><li>Own visa</li><li>Immediate availability to join</li><li>Command of language other than English that is wildly spoken in the UAE</li></ul>Our offer:<ul><li>Up to 5,000 AED / month depending on candidate profile, visa requirements and possessing own mean of transportation</li><li>Discretionary bonus based on performance</li><li>On-the-job training, so all tasks are 100% explained and run through together with a manager</li><li>1on1 coaching and regular feedback sessions</li><li>Flexibility of a career path &ndash; Operations Manager / Chief of Staff / Senior Guest Relations Executive / etc. with very steep learning curve</li><li>Fun, growth and respect working culture</li><li>Month of paid annual leave</li><li>Medical insurance package</li><li>Company phone, SIM, laptop, car, etc. (as required)</li><li>Company expenses covered (e.g. fuel, parking, phone bills)</li></ul>Please follow us on our Social Media to get to know more and stay up-to-date with the recent news:<ul><li>https://www.facebook.com/classyturtledxb/</li><li>https://www.instagram.com/classyturtledxb/</li><li>https://www.linkedin.com/company/classy-turtle/</li></ul>Job Types: Permanent, Full-timePay: AED4,000.00 - AED5,000.00 per monthApplication Question(s):<ul><li>Can you start immediately?</li></ul>Experience:<ul><li>Holiday Homes: 1 year (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>License/Certification:<ul><li>UAE driving license (Required)</li></ul>Location:<ul><li>Dubai (Dubai) (Required)</li></ul>Work Location: Hybrid remote in Dubai (Dubai)

Operations Executive

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