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customer service executive

First Abu Dhabi Bank (FAB)

<div>
 
 Company Description
 
 
 
 First Abu Dhabi Bank is an inclusive environment where each person values the experiences, perspectives, ideas and beliefs of others. We&rsquo;re in a unique position to learn from all our colleagues, combining international experience with deep cultural knowledge and local expertise. At FAB, you&rsquo;ll have the support of your team and a strong relationship with your line manager, who will trust you with responsibility and recognize your good performance. As we embrace different ways of seeing the world, listening to each other and respecting different viewpoints, we grow stronger &ndash; together.
 
 
 
 Job Description
 
 
 
 To serve customers by providing product, service information; resolving product and service issues by maintaining immaculate quality standards. To ensure financial and reputational integrity of the organization and providing end to end solutions for better customer service experience.
 
 
 Possessing a strong team spirit, motivation and friendly environment with all customer and Colleagues
 
 
 
 Specific Job Accountability
 
 
 
 <ul>
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 Provide excellent customer service by attending to incoming calls within the quality guidelines
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 Handling and resolving customer complaints to customer satisfaction within the defined authority limits and to escalate as per process
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 Recommend potential products or services to management by collecting customer information and analyzing customer needs
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 Ensure quality of inbound / outbound calls by achieving set targets in terms of service standards and customer satisfaction scores
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 Contribute to the business by generating new prospects/Leads and upselling for all types of FAB products
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 Maintains customer records by updating customer history through service requests/complaints and Notes
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 Maintain confidentiality of the bank&rsquo;s customers and data
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 Ensure the business meets its obligations under the Bank&rsquo;s Policies and Standards and under local laws/regulations
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 Attend to special tasks assigned by team leader and Managers
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 Demonstrate flexibility in adhering to your planned/scheduled shifts and on call/ unplanned shifts due to the floor situation for achieving all defined Service Level and Abandoned rates
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 Ensure self-punctuality, adherence of policies &amp; procedures and discipline to the Centre
 
 
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 </ul>
 
 Frameworks, Boundaries &amp; Decision-Making Authority
 
 
 
 <ul>
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 Functions within the framework and boundaries of Group policies as well as overall organizational and governance frameworks
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 Authorized to take decisions as per the approved authorization matrix
 
 
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 </ul>
 
 Qualifications
 
 
 
 
 Minimum Qualifications:
 
 
 
 <ul>
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 High School
 
 
 </li>
 </ul>
 
 Minimum Experience
 
 
 
 <ul>
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 0 &ndash; 2 years relevant experience in banking sector
 
 
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 </ul>
 
 Knowledge, Skills, And Attributes
 
 
 
 <ul>
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 Customer Service, Product Knowledge, Quality Focus, Problem Solving, Documentation Skills, Listening, Phone Skills
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 Excellent communication skill in English &amp; Arabic
 
 
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 </ul>
</div>

Virtual Customer Service Executive - Emiratized Role

Ethqan Technologies Private Limited

Tele Sales cum Operations ExecutiveJob Summary: We are looking for a motivated and detail-oriented Tele Sales cum Operations Executive to handle customer interactions, drive sales over calls, and support daily operational tasks.Key Responsibilities:<ul><li>Make outbound calls to potential and existing customers to promote products/services</li><li>Handle inbound inquiries and convert leads into sales</li><li>Maintain and update customer databases and CRM systems</li><li>Coordinate with internal teams to ensure smooth order processing and service delivery</li><li>Prepare sales reports and track performance metrics</li><li>Assist in daily operational activities and administrative tasks</li><li>Follow up with clients for feedback, renewals, and repeat business</li></ul>Outdoor Sales ExecutiveJob Summary: We are seeking a dynamic Outdoor Sales Executive to generate leads, meet clients in person, and drive business growth through field sales activities.Key Responsibilities:<ul><li>Identify and approach potential customers through field visits</li><li>Present and demonstrate products/services to clients</li><li>Build and maintain strong customer relationships</li><li>Achieve sales targets and expand market reach</li><li>Conduct market research and gather competitor information</li><li>Follow up on leads and close sales deals</li><li>Prepare daily visit reports and sales updates</li></ul>Job Type: Full-timePay: AED1,500.00 - AED2,500.00 per monthWork Location: In person

Telephone Sales Representative , Outdoor Sales Executive

Noorka

<div>Noorka Logistics is seeking a dedicated and customer-focused Customer Care Executive to join our team in Dubai. This role is ideal for a professional who is passionate about delivering excellent service, handling client inquiries efficiently, and ensuring a positive customer experience within a fast-paced logistics environment.

Key Responsibilities:
<ul>
<li>Respond to customer inquiries via phone, email, and chat in a timely and professional manner.</li>
<li>Provide accurate information regarding shipments, services, and company processes.</li>
<li>Handle customer complaints and resolve issues effectively.</li>
<li>Coordinate with logistics and operations teams to track shipments and update clients.</li>
<li>Maintain detailed records of customer interactions and service requests.</li>
<li>Follow up with customers to ensure satisfaction and service completion.</li>
<li>Assist in onboarding new clients and guiding them through service procedures.</li>
<li>Identify customer needs and suggest appropriate logistics solutions.</li>
<li>Contribute to improving customer service processes and standards.</li>
</ul>
Requirements:
<ul>
<li>Bachelor&rsquo;s degree or diploma in Business Administration or a related field.</li>
<li>1&ndash;3 years of experience in customer service, preferably in logistics or supply chain.</li>
<li>Excellent verbal and written communication skills.</li>
<li>Strong problem-solving and conflict-resolution abilities.</li>
<li>Proficiency in MS Office and CRM software.</li>
<li>Ability to work under pressure and manage multiple inquiries.</li>
<li>Professional and positive attitude.</li>
</ul>
Skills &amp; Competencies:
<ul>
<li>Strong interpersonal and communication skills</li>
<li>Customer-oriented mindset</li>
<li>Patience and active listening ability</li>
<li>Time management and organizational skills</li>
<li>Ability to work independently and as part of a team</li>
</ul>
At Noorka Logistics, customer satisfaction is a key driver of our success. This Customer Care Executive position in Dubai offers an excellent opportunity to grow your career while contributing to a professional and client-focused logistics company.</div>

Customer Care Executive

Confidential

<div>
 
 We are seeking a polished and proactive Guest Relations Executive to join our team in
 
 Dubai.
 
 In this client-facing role, you will play a key part in delivering exceptional service throughout the client journey&mdash;ensuring a seamless experience from initial contact to ongoing support&mdash;while strictly adhering to our policies on confidentiality and professionalism.
 
 
 
 
 
 As a representative of our brand, you will interact with clients across various channels, address inquiries, resolve concerns, and promote our services with clarity and confidence. A commitment to excellence, discretion, and client satisfaction is essential.
 
 
 
 
 
 
 Key Responsibilities:
 
 
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 Serve as the first point of contact for clients, providing prompt and professional assistance.
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 Manage client communications via phone, email, and in person with a high level of service.
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 Present and explain company services to new and existing clients clearly and accurately.
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 Maintain accurate and up-to-date client records and interaction logs.
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 Handle client concerns or complaints with efficiency, empathy, and resolution-focused communication.
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 Coordinate with internal departments to ensure smooth service delivery.
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 Uphold company policies and maintain strict confidentiality in all client dealings.
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 </ul>
 
 
 
 
 
 Requirements:
 
 
 <ul>
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 Minimum 2 years of UAE-based experience in a customer service or client relations role (required).
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 Bachelor&rsquo;s degree (preferred).
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 Excellent verbal and written communication skills in English.
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 Professional appearance and strong interpersonal skills.
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 Discreet, reliable, and customer-focused attitude.
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 High attention to detail and the ability to multitask in a fast-paced environment.
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 Experience dealing with high-net-worth individuals (HNWI) or VIP clients is an advantage.
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 Previous experience in luxury sectors such as high-end retail, hospitality, or finance is preferred.
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 </ul>
 
 
 
 
 Work Schedule:
 
 
 Monday to Saturday | 9:00 AM &ndash; 6:00 PM
 
</div>

Guest Relations Executive (Luxury Services)

The One

Customer Relations Executive &ndash; Licensed PharmacistDubai, UAE | Full-Time | Medical CenterAbout the RoleA well-established medical center in Dubai is hiring an experienced Pharmacist to serve as a Customer Relations Executive, ensuring an outstanding patient experience while utilizing their pharmaceutical background.Requirements∙	Bachelor&rsquo;s degree in Pharmacy∙	2+ years of experience in pharmacy or patient-facing healthcare∙	Syrian nationality, native Arabic speaker∙	Strong communication skills in Arabic and English∙	Knowledge of UAE healthcare environment is a plusWe Offer∙	Competitive salary + benefits∙	Professional and supportive work environment∙	Career growth opportunitiesJob Type: Full-timeApplication Question(s):<ul><li>Nationality </li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>Medical center: 1 year (Preferred)</li></ul>Language:<ul><li>Arabic (Preferred)</li></ul>Work Location: In person

Customer Relationship Executive

Hermès

<div>
 
 Title
 
 : After-Sales Executive
 
 
 
 Position
 
 : Within the general organization of the Brand, the job holder reports to the Customer Service Manager.
 
 
 
 Responsibilities
 
 : The After-Sales coordinator responsibilities include:
 
 
 This position focuses on commercial and technical duties and responsibilities, in combination with administrative tasks. Communicating enthusiasm for the Brand products and for their intrinsic value.
 
 
 
 Customer Service :
 
 
 
 <ul>
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 To welcome the customer with a smile, to make eye contact, and to try to acknowledge him/her as soon as he/she has entered the store in such a way as to make him/her feel that his/her presence has been noticedand is welcome.
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 To make the customer feel comfortable by initiating a conversation that allows him/her to express the reasons for his/her visit to the store.
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 Redirects customer to the relevant department when needed (i.e. After Sales, exchanges and return)
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 Communicates with the Sales team to ensure a smooth and elegant handover of the customer to the nearest Sales Advisor/cashier available.
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 To thank the customer for his/her visit in a natural and sincere manner.
 
 
 </li>
 </ul>
 
 After
 
 
 -Sales
 
 
 responsibilities
 
 
 
 <ul>
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 Responsible for the SAV day to day activities.
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 Responsible for the documentation and for the information flow from and to the SAV department.
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 Maintain a good working relationship with external and internal repairers: craftsman/ watchmaker/ cobbler and alterations workroom/ support sales team.
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 Ensure all H-care files are completed and submitted in a timely manner and clients are informed about the lead time.
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 Resolves common client issues regarding after sales and ensure that a positive outcome is reached whenever possible.
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 Monitor all on-going H-care files and inform/ advise clients of any delays/ problems.
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 Ensure all incoming deliveries of repairs are dealt with immediately, and clients are informed of the status of their repaired goods. Notifying the customer when the product is ready.
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 Work closely with the stock team to ensure that all defective stock is sent to Paris for either credit or repair.
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 Coordinate with the logistics departments to ensure that the documents of the SAV parcels are well prepared.
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 Liaise with stock team and cash desks (Credit Notes and Supplier Returns)
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 Prioritize workload and ensure that most urgent/ important cases are handled promptly
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 Manage the SAV petty cash bills or expenses
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 Follow up with calls and messages
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 Consistently work to maintain and organize the SAV room (receiving, collection)
 
 
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 </ul>
 
 Teamwork
 
 
 :
 
 
 
 <ul>
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 Interactive and positive participation in all Morning Briefings and Team meetings to optimize teamwork and problem solving
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 Demonstrate respect and consideration to all colleagues to maintain a solid and dynamic team.
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 Inspire colleagues by sharing positive ideas and experiences.
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 Build effective relationships using appropriate verbal and non-verbal communication with all internal customers (Sales Team, F&amp;B Team, Support Services, Management Team etc.).
 
 
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 </ul>
 
 Performance
 
 
 Criteria
 
 
 :
 
 
 <ul>
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 Strong reporting skills accuracy and attention to detail
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 Able to work independently; strong follow up skills
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 Innovative problem-solver
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 Analytical skills
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 Professionalism in services provided to the customer.
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 Positive attitude within the team.
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 </ul>
</div>

After Sales Executive - Dubai Mall

Bismi Group

Key Roles &amp; Responsibilities:1. Sales Generation &amp; Revenue Growth<ul><li>Conduct daily outbound sales calls to existing customers and prospective retailers, traders, and bulk buyers.</li><li>Promote company products, offers, seasonal promotions, schemes, and newly launched items.</li><li>Identify upselling and cross-selling opportunities to increase average order value.</li><li>Achieve and exceed assigned daily, weekly, and monthly sales targets and performance KPIs.</li><li>Convert inquiries and leads into confirmed sales orders through persuasive communication and needs-based selling techniques.</li><li>Maintain an active pipeline of prospects and follow-ups to ensure consistent revenue flow.</li><li>Support outdoor sales team by managing assigned customer accounts and follow-ups.</li></ul>2. Customer Relationship Management<ul><li>Build and maintain long-term relationships with retailers, supermarkets, groceries, restaurants, catering companies, and wholesale traders.</li><li>Act as the primary point of contact for assigned customers for pricing, availability, promotions, and delivery updates.</li><li>Resolve customer complaints, disputes, and service issues promptly and professionally to ensure customer satisfaction and retention.</li><li>Conduct regular follow-ups with inactive or low-volume customers to revive business.</li><li>Maintain accurate customer profiles including contact details, credit limits, payment terms, and buying patterns.</li><li>Ensure professional, courteous, and customer-focused communication at all times.</li></ul>3. Product Knowledge &amp; Market Intelligence<ul><li>Maintain strong knowledge of product specifications, packaging sizes, shelf life, pricing tiers, promotional offers, and stock availability.</li><li>Educate customers on product features, benefits, usage, storage requirements, and profit margins.</li><li>Monitor competitor pricing, promotions, new product launches, and market trends.</li><li>Collect and report customer feedback, market insights, and competitor intelligence to management to support business strategy and product planning</li></ul>4. Reporting &amp; Performance Management<ul><li>Prepare and submit daily call reports, sales performance reports, customer interaction summaries, and pipeline updates.</li><li>Track KPIs including call volumes, order conversion ratios, average order value, customer retention rates, and monthly revenue achievements.</li><li>Maintain accurate records of sales activities, customer communications, and follow-up commitments in CRM systems.</li><li>Participate in sales meetings, performance reviews, and training programs to continuously improve sales effectiveness.</li></ul>5. Teamwork &amp; Internal Coordination<ul><li>Work collaboratively with outdoor sales executives, warehouse supervisors, logistics teams, accounts departments, and customer service staff.</li><li>Assist in onboarding new customers and training junior sales staff when required.</li><li>Support management in executing marketing campaigns, product launches, and promotional drives.</li><li>Participate in sales strategy discussions and contribute ideas to improve business performance and customer satisfaction.</li></ul>Key Performance Indicators (KPIs):<ul><li>Daily outbound call volume and meaningful customer interactions.</li><li>Monthly sales revenue and gross margin achievement.</li><li>Customer acquisition and retention rates.</li><li>Order accuracy and processing turnaround time.</li><li>Reduction in overdue receivables within assigned accounts.</li><li>Customer satisfaction and complaint resolution turnaround time.</li></ul>Qualifications &amp; Experience:Education:<ul><li>bachelor&rsquo;s degree in business administration, marketing, sales, or related discipline preferred.</li></ul>Experience:<ul><li>Minimum 2&ndash;3 years&rsquo; experience in tele sales, inside sales, or customer service within wholesale trading, FMCG distribution, retail supply chain, or B2B sales environments.</li><li>Experience handling retailer accounts, bulk buyers, and institutional customers is highly preferred.</li></ul>Job Type: Full-timePay: AED3,500.00 - AED4,000.00 per monthWork Location: In person

B2B Sales Executive -FMCG

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