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director - center of continuing education

director center of continuing education

American University of Kuwait

<p></p><div><div><div><div>Careers at American University of Kuwait</div>
</div><div></div><div><div>Hawali, Kuwait</div>
</div><div></div><div>
</div><div></div><div><div>Expires Today</div>
</div></div><p></p><div>
 <div></div><div><div>Ref:JB5395993</div></div></div></div>
<br><div><div><h4 class="jobSectionHeader"><b>Job Description</b></h4>
<p></p><div><p><b>Department: Center of Continuing Education</b></p>
<p><b>
Reports to:</b> Vice President of Academic Affairs</p>
<p><b>
Scope and Purpose:</b></p>
<p>
The Director of the Centre for Continuing Education (CCE) is a strategic leadership role responsible for expanding the center&rsquo;s impact through high-quality professional training programs targeted at individuals, corporations, and government entities. The Director will lead the development, implementation, and continuous enhancement of executive and vocational training initiatives aligned with global professional certification standards.</p>
<p>
The successful candidate will oversee strategic planning, partnership development, and program innovation to respond to evolving industry needs across sectors such as education, financial services, marketing, human resources, hospitality, and food &amp; beverage, as well as additional fields aligned with current market demands and national upskilling initiatives. This includes but is not limited to technology and digital transformation, healthcare and medical services, logistics and supply chain management, government administration, entrepreneurship and business development, sustainability practices, leadership and project management, and customer service excellence.</p><br>
<p></p>
<p><b>
Essential Duties and Responsibilities:</b></p>
<p><b>
Strategic Leadership &amp; Planning</b></p>
<ul>
<li>Develop and execute the CCE&rsquo;s strategic plan to ensure relevance, growth, and sustainability.</li>
<li>Lead the design and expansion of training programs that respond to evolving market trends, including industry-specific and cross-sector professional development offerings.</li>
<li>Align CCE operations with international standards and qualifications frameworks (e.g., CFA, CISI, ACCA, PMP, CIPD, Lean Six Sigma, SHRM, hospitality certifications).</li>
</ul>
<p><b>Program Development &amp; Quality Assurance</b></p>
<ul>
<li>Design and manage specialized training programs tailored to corporate clients, government agencies, and individual professionals.</li>
<li>Oversee curriculum design, instructor recruitment, and continuous improvement of program content.</li>
<li>Integrate practical, industry-led learning approaches focused on employability, leadership development, and technical upskilling.</li>
</ul>
<p><b>Industry &amp; Community Engagement</b></p>
<ul>
<li>Establish and maintain partnerships with corporations, government entities, professional bodies, and certification providers.</li>
<li>Represent the CCE in executive meetings, industry forums, and community initiatives to enhance visibility and engagement.</li>
<li>Promote the centre&rsquo;s training services to key stakeholders, supporting workforce development and lifelong learning initiatives.</li>
</ul>
<p><b>Operational &amp; Financial Management</b></p>
<ul>
<li>Manage program budgets, pricing frameworks, cost-efficiency models, and performance reporting mechanisms.</li>
<li>Lead program impact assessments using KPIs such as enrolment, completion rates, customer satisfaction, and stakeholder ROI.</li>
<li>Drive revenue growth through corporate training contracts, executive workshops, and accredited development pathways.</li>
</ul>
<p><b>Team Leadership &amp; Performance</b></p>
<ul>
<div><ul><li>Lead and develop a high-performing team of trainers, program coordinators, and business development personnel.</li>
<li>Promote a culture of innovation, service excellence, and continuous improvement within the centre.</li>
<li>Ensure compliance with institutional policies and client service standards.</li>
</ul>
</div></ul></div><p></p><h4 class="jobSectionHeader"><b>Qualifications</b></h4>
<p></p><div><p><b>Required Qualifications &amp; Experience</b></p>
<ul>
<li>Proven leadership experience in executive education, vocational training, or professional development.</li>
<li>Demonstrated success in designing and delivering high-impact training programs for organizations and professionals.</li>
<li>Expertise in strategic planning, partnership management, and business expansion.</li>
<li>Strong understanding of professional development requirements across multiple industries.</li>
<li>Experience in stakeholder engagement and alignment with certification or regulatory standards.</li>
<li>Strong communication, negotiation, and presentation skills.</li>
</ul>
<p><b>Key Competencies</b></p>
<p><b>
Strategic Visioning</b></p>
<ul>
<li>Ability to position the CCE as a regional leader in professional development and continuing education.</li>
</ul>
<p><b>Program Innovation</b></p>
<ul>
<li>Skilled in designing market-driven learning solutions aligned with industry needs and certification standards.</li>
</ul>
<p><b>Industry Engagement</b></p>
<ul>
<li>Strong track record of building partnerships with corporate, governmental, and community stakeholders.</li>
</ul>
<p><b>Financial &amp; Performance Management</b></p>
<ul>
<li>Capable of managing budgets, monitoring KPIs, and ensuring program profitability and growth.</li>
</ul>
<p><b>Leadership &amp; Team Development</b></p>
<ul>
<li>Ability to lead diverse teams and support instructor engagement and development.</li>
</ul>
<p><b>Quality Assurance &amp; Certification Alignment</b></p>
<ul>
<li>Knowledgeable in aligning training outcomes with international standards.</li>
</ul>
<p><b>Performance Indicators</b></p>
<ul>
<li>Growth in program offerings and participant enrolments.</li>
<li>Client satisfaction and repeat engagement levels.</li>
<li>Certification success and international accreditation ratings.</li>
<li>Financial performance and contribution to CCE sustainability.</li>
<li>Strategic partnerships established and nurtured.</li>
<li>Responsiveness to evolving industry and educational trends.</li></ul><br>
<p></p>
<p><b>
Reporting Line</b></p>
<p>
This position reports directly to the Vice President of Academic Affairs at the American University of Kuwait (AUK).</p></div><br>
<p></p>
<p></p>
</div><div></div><div><div><h4 class="jobSectionHeader"><b>Job Details</b></h4>
<div><div>Job Location</div>
<div>Hawali, Kuwait</div>
</div><div><div>Job Role</div>
<div>Other</div>
</div><div><div>Employment Status</div>
<div>Full time</div>
</div><div><div>Employment Type</div>
<div>Full-time staff</div>
</div></div><div><h4 class="jobSectionHeader"><b>Preferred Candidate</b></h4>
<div><div>Career Level</div>
<div>Mid Career</div>
</div><div><div>Residence Location</div>
<div>Kuwait</div>
</div><div><div>Degree</div>
<div>Master's degree</div></div></div></div></div>

Director - Center of Continuing Education

Hilton

<div><p>Director of Human Resources (Pre-Opening Team)</p><p>
We are currently looking for a Director of Human Resources, who will lead and manage Human Resources related activities. Hilton Kuwait Resort will re-open shortly after a full renovation and this role is ideal for a candidate with pre-opening managerial skills.</p><p><br>
What will I be doing?<br>
<br>
As a Director of Human Resources, you will be responsible for the effective management and performance of all Human Resources related activities. This includes recruitment, legal, talent management, succession planning, learning and development and training, performance management, compensation and benefits, employee relations, and health and safety initiatives. Specifically, the Director of Human Resources will perform the following tasks to the highest standards:</p><ul><li>
Plan and forecast the short and long-term talent requirements for the hotel to support its business plans</li><li>
Maintain the best recruitment practice, including the Company's vacancy management system, to attract the best applicants</li><li>
Build a strong career and succession planning system to retain and develop talent</li><li>
Implement training and development strategies to continuously improve performance and customer service</li><li>
Oversee the hotel's human resources database and payroll system</li><li>
Provide a framework for counseling, coaching, and welfare services</li><li>
Manage the Opinion Survey and the calendar of Team Member social events</li><li>
Manage and resolve, promptly and completely, all employee relations issues</li><li>
Maintain an awareness of competitor human resources activities and best practices</li></ul><p></p><p>
</p><p>What are we looking for?</p><p>
A Director of Human Resources serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this specific role, you should have key responsibilities for Hotel Pre-Opening Leaders, including maintaining the attitude, behaviours, skills, and values that follow:</p><ul><li>
Project Management: Oversee timelines, budgets, and resources; manage construction, procurement, and vendor coordination; ensure compliance with deadlines and regulations.</li><li>
Strategic Planning: Develop and execute pre-opening plans; set priorities, anticipate challenges, and establish operational workflows.</li><li>
Operational Readiness: Support all department manning levels are prepared; coordinate training and brand standards implementation.
</li><li>Team Leadership: Recruit, onboard, and train staff; foster collaboration and maintain team focus under pressure.</li><li>
Financial Management: Manage pre-opening budgets; monitor forecasts; negotiate vendor contracts and control costs.</li><li>
Brand Standards: Ensure consistency in design, service, and operations aligned with brand guidelines.</li><li>
Problem-Solving: Address unexpected issues quickly; manage risks and maintain safety compliance.</li><li>
Attention to Detail: Oversee final construction, design, and furnishing; ensure operational processes meet quality standards.</li><li>
Communication: Maintain transparent updates with owners, investors, and stakeholders; represent the project in pre-opening events.
</li><li>Adaptability: Adjust plans as needed; stay resilient under fast-paced, high-pressure conditions.
</li><li>Customer Focus: Ensure guest experience remains the top priority from day one.</li></ul><p>
Ideally you also have a degree in Human Resources or related field. Plus</p><ul><li>
Previous human resources management experience in the hotel, leisure, and/or retail sector</li><li>
Excellent leadership skills and exceptional communication skills</li><li>
Strong commercial/business acumen</li><li>
A passion for leadership and the vision to create a winning team</li></ul><p>
</p><p>What will it be like to work for Hilton?<br>
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodation, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!</p></div>

Director of Human Resources (Pre-Opening Team)

<div><p>Commercial Director</p><p>
The Commercial Director, O&amp;M EMEA is responsible for developing a commercial strategy covering all segments and channels to maximize total revenue and profit performance as well as market share penetration of the hotel.</p><br>
<p><br>
<br>
<b>What will I be doing?</b></p><br>
<p>The Commercial Director, O&amp;M EMEA is responsible for developing a commercial strategy covering all segments and channels to maximize total revenue and profit performance as well as market share penetration of the hotel in EMEA.</p>
<p></p><p>This role will drive the planning and execution of the commercial strategy and activity through supporting the Revenue management team, Sales, Catering and Events, Marketing, eCommerce and Public Relations teams, through working effectively with area support teams. F&amp;B commercial activities will be shared responsibilities with the F&amp;B Manager, Director of Operations, GM and the Commercial Director.</p>
<p></p><p>The Commercial Director is a role model for the commercial community within the owned and managed portfolio in EMEA, and develops teams and individuals in these functions whilst being a Key business partner to the Hotel General Manager. They support hotels in deriving the most value from Hilton Sales teams. The Commercial Directors role is key to seize new opportunities through strong customer relations and works as an Ambassador for the company with our Owners and Key Stakeholders.</p>
<p></p><p>The role ensures that commercial management strategies are set for all revenue streams and that all systems are used to their full potential to yield the highest possible amount of revenue from all available space, whether in Rooms, Meeting Space, outlets or other revenue departments. Driving overall FMS results gaining an Unfair share through a disciplined execution of commercial activities.</p>
<p></p><p>A Commercial Director will be lead, coach, develop, recruit and retain future talents. He/she will manage performance, develop and evaluate the commercial team members on the agreed KPI&rsquo;s, whilst working effectively as part of a 4D structure on property. Specifically, a Commercial Director will perform the following tasks to the highest standards:</p>
<ul><li>Directly accountable for driving the Top line Budget and Forecast by implementing a commercial strategy and business plan through to execution using the Hilton Commercial Focus process and all available business tools and intelligence available. Deliver as a minimum the budgeted revenues across all revenue streams, To include but not limited; All Rooms, GC&amp;E, F&amp;B, Leisure and Spa with a control on cost of sale, route to market, channel shift and marketing / Ecommerce opportunities.</li>
<li>Work with the GM, Finance and Operations Director to ensure profits are maximized in line with TGOP and EBITDA targets set.</li>
<li>Ensure Business Review Guidelines (current to + 5 years) all Pricing &amp; Rate Quotation Strategies are in place in order to maximize all pricing components of sales and catering opportunities and achieve positive group market share.</li>
<li>Support various On Property, RDOS&rsquo;s, and Area Marketing teams in coordinating hotel level marketing, sales and public relations activities. Liaise with regional support and brand teams to provide maximum benefit to hotel performance.</li>
<li>Support the Cluster Revenue Managers/On Property Revenue Manager and RMCC to establish an optimal mix, review and validate forecasts, develop strategies for different demand periods, and review and approve retail and group pricing strategies.</li>
<li>Develop and maintain strong relationships with all stakeholders, owners, hotel teams, Hilton matrix support teams to ensure commercial benefits of the hotel.</li>
<li>Liaise with VP of Operations, presents commercial strategies to Regional Team and key stakeholders.</li>
<li>Consistently conforms to Hilton brand standards and corporate identity and utilizes all communication tools (under the guidance of regional marketing and BPS).</li>
<li>Keeps in touch with Market trends and review/amend strategies accordingly in line with the evolving market conditions.</li>
<li>Participate in the leadership activity of the Hotel and Region.</li>
</ul><p><b>What are we looking for?</b></p><br>
<p>A Commercial Director serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:</p>
<ul><li>Minimum of 3+ year&rsquo;s hospitality/travel industry experience in a revenue generating or commercial services role.</li>
<li>Minimum of 3+ years of experience presenting sales plans, presentations, etc. to senior level executives and constituent groups</li>
<li>3+ experience working in a collaborative/matrixed environment</li>
<li>3+ years working with departmental financial data to make strategic/tactical decisions</li>
<li>3+ years of experience evaluating and identifying business opportunities for a business</li>
<li>At least 3 years of experience managing a sales or commercial team</li>
<li>Fluent in English</li>
</ul><p>It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:</p>
<ul><li>3+ years working in a multi-complex hotel/travel industry environment</li>
<li>Experience in multiple disciplines with knowledge of Marketing, E-commerce, and Finance</li>
<li>Local language, strong attribute to have</li><br>
</ul><p><br>
<br>
<b>What will it be like to work for Hilton?</b></p><br>
<p>Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</p></div>

Commercial Director

<div>
 We are currently looking for a Director of Human Resources, who will lead and manage Human Resources related activities. Hilton Kuwait Resort will re-open shortly after a full renovation and this role is ideal for a candidate with pre-opening managerial skills.
 <br/>
 <br/>
 What will I be doing?
 <br/>
 <br/>
 As a Director of Human Resources, you will be responsible for the effective management and performance of all Human Resources related activities. This includes recruitment, legal, talent management, succession planning, learning and development and training, performance management, compensation and benefits, employee relations, and health and safety initiatives. Specifically, the Director of Human Resources will perform the following tasks to the highest standards:
 <br/>
 <br/>
 <ul>
  <li>
   Plan and forecast the short and long-term talent requirements for the hotel to support its business plans
  </li>
  <li>
   Maintain the best recruitment practice, including the Company's vacancy management system, to attract the best applicants
  </li>
  <li>
   Build a strong career and succession planning system to retain and develop talent
  </li>
  <li>
   Implement training and development strategies to continuously improve performance and customer service
  </li>
  <li>
   Oversee the hotel's human resources database and payroll system
  </li>
  <li>
   Provide a framework for counseling, coaching, and welfare services
  </li>
  <li>
   Manage the Opinion Survey and the calendar of Team Member social events
  </li>
  <li>
   Manage and resolve, promptly and completely, all employee relations issues
  </li>
  <li>
   Maintain an awareness of competitor human resources activities and best practices
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 What are we looking for?
 <br/>
 <br/>
 A Director of Human Resources serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this specific role, you should have key responsibilities for Hotel Pre-Opening Leaders, including maintaining the attitude, behaviours, skills, and values that follow:
 <br/>
 <br/>
 <ul>
  <li>
   Project Management: Oversee timelines, budgets, and resources; manage construction, procurement, and vendor coordination; ensure compliance with deadlines and regulations.
  </li>
  <li>
   Strategic Planning: Develop and execute pre-opening plans; set priorities, anticipate challenges, and establish operational workflows.
  </li>
  <li>
   Operational Readiness: Support all department manning levels are prepared; coordinate training and brand standards implementation.
  </li>
  <li>
   Team Leadership: Recruit, onboard, and train staff; foster collaboration and maintain team focus under pressure.
  </li>
  <li>
   Financial Management: Manage pre-opening budgets; monitor forecasts; negotiate vendor contracts and control costs.
  </li>
  <li>
   Brand Standards: Ensure consistency in design, service, and operations aligned with brand guidelines.
  </li>
  <li>
   Problem-Solving: Address unexpected issues quickly; manage risks and maintain safety compliance.
  </li>
  <li>
   Attention to Detail: Oversee final construction, design, and furnishing; ensure operational processes meet quality standards.
  </li>
  <li>
   Communication: Maintain transparent updates with owners, investors, and stakeholders; represent the project in pre-opening events.
  </li>
  <li>
   Adaptability: Adjust plans as needed; stay resilient under fast-paced, high-pressure conditions.
  </li>
  <li>
   Customer Focus: Ensure guest experience remains the top priority from day one.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 Ideally you also have a degree in Human Resources or related field. Plus
 <br/>
 <br/>
 <ul>
  <li>
   Previous human resources management experience in the hotel, leisure, and/or retail sector
  </li>
  <li>
   Excellent leadership skills and exceptional communication skills
  </li>
  <li>
   Strong commercial/business acumen
  </li>
  <li>
   A passion for leadership and the vision to create a winning team
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 What will it be like to work for Hilton?
 <br/>
 <br/>
 Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodation, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!
 <br/>
 <br/>
 <strong>
  Work Locations
  <br/>
  <br/>
 </strong>
 Hilton Kuwait Resort
 <br/>
 <br/>
 <strong>
  Schedule
  <br/>
  <br/>
 </strong>
 Full-time
 <br/>
 <br/>
 <strong>
  Brand
  <br/>
  <br/>
 </strong>
 Hilton Hotels &amp; Resorts
 <br/>
 <br/>
 <strong>
  Job
  <br/>
  <br/>
 </strong>
 Human Resources
</div>


Boutiqaat

<div>
 <p>
  <strong>
   Prepare People. Elevate Performance. Shape Customer Experiences.
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  We are seeking a motivated and detail-oriented Training Officer to support the development of our Contact Center team. In this role, you&rsquo;ll play an active part in onboarding new hires, delivering refresher sessions, and maintaining training records, all while contributing to the creation of engaging learning materials. By fostering a knowledgeable and confident workforce, you&rsquo;ll directly contribute to stronger performance and better customer experiences.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   What You&rsquo;ll Be Doing:
  </strong>
 </p>
 <ul>
  <li>
   Assist in delivering structured training programs for new and existing employees.
  </li>
  <li>
   Facilitate training sessions using presentations, e-learning modules, and simulations.
  </li>
  <li>
   Provide coaching in customer communication, empathy, and conflict resolution.
  </li>
  <li>
   Ensure training materials are updated to reflect policies, procedures, and system changes.
  </li>
  <li>
   Create simple training aids such as FAQs, cheat sheets, and how-to guides.
  </li>
  <li>
   Observe and provide real-time feedback to trainees during sessions.
  </li>
  <li>
   Collect and analyze feedback to improve training content and delivery.
  </li>
  <li>
   Maintain training attendance, completion records, and certificates.
  </li>
  <li>
   Coordinate with team leaders and quality assurance to schedule and support training.
  </li>
  <li>
   Deliver compliance and policy training relevant to customer interactions.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   What You Bring to the Table:
  </strong>
 </p>
 <ul>
  <li>
   Bachelor&rsquo;s degree in Business Administration, Education, HR, Communication, or a related field (or in progress).
  </li>
  <li>
   1&ndash;3 years of experience in a contact center or customer service environment.
  </li>
  <li>
   Strong communication skills in English and Arabic (verbal, written, and listening).
  </li>
  <li>
   Proficiency in Microsoft Office Suite; familiarity with call center systems or LMS is a plus.
  </li>
  <li>
   Confident speaking in front of small groups and addressing trainee questions.
  </li>
  <li>
   Organized, detail-oriented, and able to manage multiple priorities.
  </li>
  <li>
   Positive, patient, and adaptable with a passion for helping others grow.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Why Join Us?
  </strong>
 </p>
 <p>
  This is more than just a training role; it&rsquo;s an opportunity to empower people, build confidence, and directly influence customer satisfaction. You&rsquo;ll be part of a collaborative environment where growth, learning, and teamwork are at the center of success.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Ready to Make an Impact?
  </strong>
 </p>
 <p>
  Apply now and help shape a workforce that delivers outstanding customer experiences every day.
 </p>
</div>


Training Officer - Contact Center

<div><p><b>***U.S. Citizenship Required***</b></p>
<p><b>Why join our team?</b></p>
<p>With a mission that spans the globe, the USO provides a rewarding and fulfilling work environment. Our team is exceptional, and we offer generous paid time off, including volunteer days and military leave. We have a remarkable 401k match, comprehensive benefits, and opportunities for training and education reimbursement. Our team members are passionate about putting the mission first, and we have a lot of fun while doing it. Working for the USO isn't just a job &ndash; it's a calling, and we believe in doing what you love and loving what you do.</p>
<p>Don&rsquo;t take our word for it. The external &ldquo;Great Place To Work&rdquo; survey found that:</p>
<ul><li>The USO is a Certified Great Place to Work 2025-2026</li>
<li>96% feel good about the ways we contribute to the community.</li>
<li>94% are proud to tell others they work here.</li>
<li>92% feel their work has special meaning: this is not &quot;just a job.&quot;</li>
<li>91% feel that when you join the company, you are made to feel welcome.</li>
<li>92% feel people here are treated fairly regardless of their race.</li>
<li>88% feel people here are treated fairly regardless of their gender.</li>
</ul>
<p>The Center Operations Specialist position is responsible for executing the day-to-day operations of one or more USO Centers, providing excellent customer service, and maintaining a safe, friendly, and inviting environment for service members. This position also manages and delivers, and may assist in designing, high quality, self-sustaining and cost-efficient programs, events and activities in locations surrounding the Center(s). It provides valuable, engaging and memorable experiences for military service members and their families, and may also guide and administer volunteers.</p>
<p><b>Principal Duties and Responsibilities (*Essential Duties)</b></p>
<ul><li>Execute day-to-day Center operational procedures, ensuring a cost-effective, safe, welcoming and clean environment. Monitor and maintain facilities and equipment so that they are well-maintained and ready-to-use. Enforce sanitary and food-handling guidelines and regulations.*</li>
<li>Engage and interact with Center visitors, and serve as a subject matter expert about its amenities, tours, classes, programs and services; troubleshoot to resolve issues. May direct and manage vendors.*</li>
<li>Help to maintain Center operations within budget. Monitor and maintain, and accurately report on inventory, and handle cash. Provide data for financial, operational and statistical reports as requested. Provide ad hoc reports as required.*</li>
<li>Create and maintain a Standard Operating Procedure file that details local operational procedures and Center activities to enable prompt reporting, easy rotation and follow-on.*</li>
<li>As directed by Center Operations Manager or other leaders, help to plan and oversee, and lead the execution of, operational areas which may include programs, logistics, inventory management, budget, social media and database management.*</li>
<li>Assist with operations and programs communications and awareness. Compile and prepare announcements, stories and photos for social media, local media representatives and website publications, ensuring that content conforms to USO media guidelines.*</li>
<li>Deliver, or assist in managing the planning and evaluation of new and existing USO programs, activities and events on and off US military installations, including coordinating all functions, materials and assets to ensure that these programs, activities and events are effective and run efficiently.*</li>
<li>Assist Center Operations Manager or higher-level colleagues in reviewing USO programs and service needs within assigned area, including helping to research and recommend new programs and services. Implement any resulting program, event or activity changes.*</li>
<li>With key internal and external stakeholders, assist in developing, improving and maintaining working relationships with the U.S. Military, local community leaders, partners and donors, and media representatives to enhance awareness and generate support of the USO mission, and to support successful program delivery.*</li>
<li>Coordinate with Center colleagues to ensure appropriate and adequate resources including volunteers, materials, and supplies are available for all programs, events, and activities. Serve as a programs resource to colleagues and oversee volunteer participation.*</li>
<li>Communicate key information to volunteers, including shift openings, policy changes, development opportunities, etc. Maintain and generate reports from the volunteer database related to hours worked, applications in process/received, etc.*</li>
<li>Direct prospective volunteers through the application process. Help coordinate on the job training for volunteers. Implement volunteer recognition events and run reports &ndash; e.g., award milestone/birthdays, etc. Communicate volunteer improvement suggestions to USO colleagues. Submit Volunteer of the Quarter nominations.*</li>
<li>May be required to operate a USO or personal motor vehicle.</li>
<li>Other duties as assigned, including backfilling for Center Operations Manager or other positions, as directed by senior leaders.</li>
</ul>
<p><b>Job Specifications</b></p>
<ul><li>High School Diploma or equivalent.</li>
<li>2+ years work experience in event management, marketing, retail, customer service, recreation facility or related role. Relevant experience in a non-profit, military, multicultural and/or global organization preferred.</li>
<li>Strong interpersonal, customer service and problem-solving skills. Ability to interact with USO Leadership, the general public and military audiences at a variety of levels with integrity and professionalism.</li>
<li>Proficiency using computers and electronics equipment. Working knowledge of various software, applications, and programs including but not limited to Microsoft Office Suite. General knowledge of various software, applications, and programs including but not limited to volunteer management software and social media platforms. Experience with Digital Cheetah preferred.</li>
<li>Demonstrated ability to exercise sound judgment related to controversial and/or culturally sensitive subjects. Ability to handle confidential information with tact and poise.</li>
<li>Demonstrated ability to show initiative, self-motivation, and attention to detail with the ability to manage multiple projects with competing priorities. Ability to quickly and easily adapt to changing organizational needs.</li>
<li>Ability to achieve desired results while working collaboratively in a team environment.</li>
<li>Ability to perform basic math and follow proper cash/donation handling and reporting procedures, business/accounting functions including project management and budget reconciliation.</li>
<li>Willingness and ability to work non-standard hours as needed.</li>
<li>General knowledge of military community preferred.</li>
<li>Ability to obtain and maintain proper credentials necessary to access USO Center locations and facilities including but not limited to security, credit and/or background screening, SOFA status, valid driver&rsquo;s license.</li>
<li>Ability to obtain and maintain a valid United States passport and valid foreign driver&rsquo;s license* (in applicable locations/regions)</li>
<li>Must be a strong advocate of the USO&rsquo;s mission.</li>
</ul>
<p><b>Details</b></p>
<ul><li>This position is located at Camp Buehring, Kuwait.</li>
<li>U.S. Citizenship Required</li>
<li>Resume and cover letter are required for full consideration.</li>
<li>Background check &ndash; education, criminal and driving required.</li>
<li>The statements contained herein describe the scope of the responsibility and essential functions of this position but should not be considered to be an all-inclusive listing of work requirements. Individuals may perform other duties as assigned including work in other areas to cover absences or relief to equalize peak work periods or otherwise balance the workload.</li>
</ul>
<p>If that&rsquo;s not enough to convince you, here are some <b>direct quotes from employees:</b></p>
<ul><li>The organization truly cares about the people who work here.</li>
<li>I have been with the USO for 4 years and have consistently been able to grow in my knowledge and position. It is a fun place to work and my work/life balance is manageable. The way the organization has handled COVID has been top notch - I never felt fearful that I would lose my job or be put in a situation where I did not feel safe. The benefits are great - PTO and 401k matching are top level.</li>
<li>There is great consideration given and extended in the following areas: organizational core values for all, work-life balance, impact we can actually see (and even experience as a staff member- the feeling of making an impact is priceless), autonomy with respect to current position within the organization.</li>
<li>Everyone is friendly and easy to talk to. We collaborate well together and share ideas and interests to create fun activities for our overall goal in the community. I couldn't think of a better organization to work for.</li>
<li>The mission alone provides a positive and meaningful purpose, where people should want to work and be a part of. Most of the people who work for the USO and volunteer for the USO have giving hearts and want to make a difference. This also makes the organization a place where people would want to work.</li>
<li>The mission and opportunities to make a Difference are amazing. There is no doubt that the USO is one of the most forward-facing, frontline serving nonprofits that I know of.</li>
</ul>
<p>#theUSO</p>
<p><b>Apply today. Join the mission. Join Team USO.</b></p>
<p><b>***U.S. Citizenship Required***</b></p></div>

Center Operations Specialist

American International University, Kuwait

<div>
 <p>
  <strong>
   Job Title:
  </strong>
  Student Recruitment Officer
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Classification:
  </strong>
  Institutional Support
 </p>
 <p>
  <strong>
   Reports To:
  </strong>
  Director of Admissions
 </p>
 <p>
  <strong>
   Location:
  </strong>
  Saad Al Abdullah, Kuwait
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Job Purpose
  </strong>
 </p>
 <p>
  The Student Recruitment Officer is responsible for attracting, engaging, and enrolling prospective students into AIU programs. This role plays a key part in achieving the university&rsquo;s enrollment goals through proactive outreach, personalized communication, and strong relationship-building with schools, organizations, and potential applicants.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Responsibilities
  </strong>
 </p>
 <ul>
  <li>
   Develop and implement effective recruitment strategies to attract a diverse student body.
  </li>
  <li>
   Represent AIU at recruitment events, education fairs, and school visits.
  </li>
  <li>
   Build and maintain partnerships with schools, community groups, and businesses to strengthen outreach.
  </li>
  <li>
   Advise prospective students and parents on academic programs, admissions procedures, and financial aid opportunities.
  </li>
  <li>
   Review applications, assist with the admissions process, and ensure timely follow-up with applicants.
  </li>
  <li>
   Maintain consistent and personalized communication with prospective students throughout the recruitment cycle.
  </li>
  <li>
   Conduct campus tours, interviews, and informational sessions to promote AIU&rsquo;s programs and campus life.
  </li>
  <li>
   Collaborate with academic departments to ensure accurate and up-to-date program information is provided to applicants.
  </li>
  <li>
   Manage applicant data using CRM systems and generate regular recruitment performance reports.
  </li>
  <li>
   Analyze recruitment trends to refine outreach strategies and improve conversion rates.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Required Skills and Qualifications
  </strong>
 </p>
 <ul>
  <li>
   Strong interpersonal and communication skills, with the ability to engage diverse audiences.
  </li>
  <li>
   Excellent organizational and multitasking abilities.
  </li>
  <li>
   Proficiency in CRM systems and data analysis tools.
  </li>
  <li>
   Knowledge of university admissions processes and financial aid procedures.
  </li>
  <li>
   Flexibility to work evenings, weekends, and travel as needed.
  </li>
  <li>
   Demonstrated ability to work independently and as part of a team in a fast-paced environment.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Education and Experience
  </strong>
 </p>
 <ul>
  <li>
   Bachelor&rsquo;s degree in Education, Marketing, Communications, or a related field (required).
  </li>
  <li>
   Prior experience in student recruitment, admissions, or marketing (preferred).
  </li>
  <li>
   Experience in higher education or customer relationship management is an advantage.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   About American International University
  </strong>
 </p>
 <p>
  American International University (AIU) is a private institution in Kuwait, founded in 2019, offering undergraduate programs based on the American higher education model. AIU provides degree programs in Engineering, Architecture and Design, and Business Administration, with English as the language of instruction.
 </p>
 <p>
  <br/>
 </p>
 <p>
  The University is committed to fostering intellectual, cultural, and personal growth for all members of its community, preparing graduates for leadership roles in a global society.
 </p>
 <p>
  <br/>
 </p>
 <p>
  For more information, visit: www.aiu.edu.kw
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   How to Apply
  </strong>
 </p>
 <p>
  Interested candidates should visit the Job Opportunities section on our website and submit a resume and cover letter via: https://aiu.edu.kw/careers/jobs
 </p>
</div>


Student Recruitment Officer

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