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director enterprise resources planning

Breadfast

<div>
 
 
 Role Objectives
 
 
 
 As an ERP Director, you will oversee end-to-end implementation, from requirement collection to full solution adoption. Build and lead the ERP team, ensuring alignment with business processes and driving continuous improvement initiatives. Enforce data policies, collaborate with users and vendors to resolve issues, and provide training on new functionalities. Stay updated on system developments to maximize opportunities for optimization and integration upgrades.
 
 
 
 
 
 
 Roles &amp; Responsibilities:
 
 
 <ul>
 <li>
 Managing the implementation of the ERP solution end-to-end, from requirement collection and mapping, solution architecture, technical development and configuration to testing and Go-Live full solution adoption
 </li>
 <li>
 Building the ERP team, internal capabilities and securing external support where required to ensure team effectiveness
 </li>
 <li>
 Ensuring business process requirements are fully translated into system functionality, leading and supporting relevant process improvement initiatives as appropriate
 </li>
 <li>
 Continuously analyzing business processes to identify potential optimization initiatives and leverage full system functionality and capabilities
 </li>
 <li>
 Defining and enforcing data policies and controls to ensure enterprise data is accurate, complete, secure, and reliable
 </li>
 <li>
 Working closely with users to assess feasibility and reflect requested workflow changes
 </li>
 <li>
 Working closely with ERP vendors to resolve workflow and technical issues
 </li>
 <li>
 Ensuring proper documentation of problem resolutions for future reference, analyzing problems and ensuring proper troubleshooting efforts for recurring issues until permanent solutions are found
 </li>
 <li>
 Developing training material and lead training sessions with users on introduction of new functionalities or when the need for training arises
 </li>
 <li>
 Staying updated on new system functionalities, relevant modules, potential integrations upgrades and releases and develop recommendations to capitalize on opportunities
 </li>
 </ul>
 
 
 
 
 
 
 
 
 REQUIRED EDUCATION, KNOWLEDGE, AND SKILLS
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Information Systems, Computer Science, Business Administration, or a related field (Master&rsquo;s degree preferred).
 </li>
 <li>
 10+ years of experience implementing ERP systems, with at least 5 years in a leadership or managerial role overseeing full-cycle implementations.
 </li>
 <li>
 Proven experience leading or participating in complex, large-scale ERP implementations, ideally within fast-paced retail or FMCG environments.
 </li>
 <li>
 Strong hands-on experience with
 
 Odoo
 
 or similar ERP platforms including customization, integration, and module configuration.
 </li>
 </ul>
</div>

Director Enterprise Resources Planning

AstraZeneca

<div>
 
 JOB TITLE
 
 
 
 
 Egypt Commercial IT &amp; Digital Director
 
 
 
 
 About Astrazeneca
 
 
 
 AstraZeneca is a global, science-led, patient-focused biopharmaceutical company that focuses on the discovery, development, and commercialisation of prescription medicines for some of the world&rsquo;s most serious diseases. But we&rsquo;re more than one of the world&rsquo;s leading pharmaceutical companies.
 
 
 
 Role Summary
 
 
 
 The Egypt Commercial IT &amp; Digital Director is the senior IT leader for Egypt and a member of the Country Senior Leadership Team. This role owns the Commercial IT &amp; Digital agenda end-to-end, aligning with global, regional, and MEA strategies while tailoring execution to Egypt&rsquo;s market dynamics and strategic priorities. The Director is the primary point of contact for all IT matters in Egypt, accountable for technology strategy, delivery, governance, risk, and adoption that enable commercial growth, customer engagement, and business transformation.
 
 
 
 What You&rsquo;ll Do
 
 
 
 <ul>
 <li>
 Strategy and Leadership: Lead the Egypt Commercial IT &amp; Digital strategy and roadmap, ensuring alignment with global and MEA priorities while addressing local market needs. Advise SLT peers on technology-enabled opportunities and risks, and represent IT externally with key partners where appropriate.
 </li>
 <li>
 Business Outcomes: Translate business goals into an integrated portfolio of digital and IT initiatives, delivering measurable outcomes in revenue growth, productivity, customer engagement, and cost optimization. Ensure technology investments directly support brand, key account, and channel strategies.
 </li>
 <li>
 Team Leadership: Build, lead, and develop a high-performing Egypt Commercial IT &amp; Digital team. Foster a culture of accountability, empowerment, collaboration, and continuous improvement. Coach leaders and individual contributors to deliver high-value capabilities.
 </li>
 <li>
 Operating &amp; Governance Model: Operationalize and continuously improve digital/IT operating model and governance (demand management, prioritization, architecture, quality, and risk). Ensure effective delivery of integrated business solutions across Commercial, Medical, Market Access, and other functions.
 </li>
 <li>
 Program Delivery: Oversee major initiatives such as automation, digitization, omnichannel engagement, CRM optimization, advanced analytics, and AI use cases including the roll-out of Digital Health solutions in Egypt. Drive execution excellence through best-in-class PMO practices (scope, resources, milestones, benefits realization).
 </li>
 <li>
 Platforms &amp; Capabilities: Own deployment and adoption of commercial platforms and capabilities (data and analytics, CRM/CLM, field force effectiveness, AI/ML, cloud solutions, enterprise platforms). Ensure high user adoption, robust change management, and sustained business value.
 </li>
 <li>
 Data, Security &amp; Compliance: Ensure adherence to global and local data privacy laws, compliance standards, cybersecurity protocols, and audit requirements. Partner with Compliance, Legal, Information Security, and Quality to remain audit-ready and regulatorily aligned.
 </li>
 <li>
 Architecture &amp; Integration: Ensure alignment with enterprise architecture, standards, and integration patterns. Maintain consistency with global platforms while enabling local innovation where justified by value and risk.
 </li>
 <li>
 Financial Management: Plan and manage IT/digital budgets with strong financial governance. Optimize resource allocation, vendor management, contracts, and commercial terms; track ROI and benefits realization.
 </li>
 <li>
 Stakeholder Engagement: Maintain strong collaboration with global/regional IT &amp; Digital teams, Commercial leadership, and cross-functional stakeholders. Communicate clearly on strategy, roadmaps, risks, dependencies, and outcomes.
 </li>
 <li>
 Change &amp; Adoption: Lead organizational change management to drive successful technology adoption, process improvements, and cultural shifts required to realize business transformation.
 </li>
 <li>
 Risk &amp; Continuity: Oversee IT risk management, business continuity, disaster recovery, service management, and incident response for Egypt. Ensure service reliability, performance, and user satisfaction.
 
 
 </li>
 </ul>
 
 Essential For The Role
 
 
 
 <ul>
 <li>
 Education: Bachelor&rsquo;s degree in STEM (Science, Technology, Engineering, or Mathematics). MBA or relevant postgraduate qualification is desirable.
 </li>
 <li>
 Experience: 12+ years of progressive experience in IT/Digital roles, including 3+ years in leadership positions within multinational organizations&mdash;ideally in life sciences, healthcare, or other regulated industries.
 </li>
 <li>
 Executive Presence: Strong influencing, advisory, and communication skills with the ability to engage senior leaders, challenge constructively, and drive decisions.
 </li>
 <li>
 Strategic Translation: Proven ability to convert business strategies and tactical plans into IT/digital roadmaps, operating plans, and measurable outcomes.
 </li>
 <li>
 People Leadership: Demonstrated experience leading, coaching, and developing teams (both individual contributors and program leaders) in complex, matrixed environments.
 </li>
 <li>
 Delivery Excellence: Track record in leading large-scale programs and transformations. Strong program/project management capability; deep understanding of agile delivery, product lifecycle management, and modern delivery practices.
 </li>
 <li>
 Commercial Domain: Experience with commercial capabilities such as CRM, omnichannel orchestration, field force effectiveness, customer data and martech platforms, advanced analytics, and AI/ML use cases.
 </li>
 <li>
 Governance &amp; Standards: Familiarity with ISO standards, ITIL, Software Development Lifecycle (SDLC/SLC), validation practices, and GxP-adjacent considerations. Understanding of enterprise architecture and cloud governance.
 </li>
 <li>
 Data &amp; Security: Strong grasp of data privacy, cybersecurity, identity and access management, and regulatory frameworks; experience ensuring audit readiness and compliance in local and global contexts.
 </li>
 <li>
 Financial Acumen: Experience in planning and managing financial budgets, vendor ecosystems, contracts, and benefits tracking.
 </li>
 <li>
 Language: Fluency in English, Arabic
 
 
 </li>
 </ul>
 
 Desirable for the role
 
 
 
 <ul>
 <li>
 Experience in pharmaceutical or healthcare commercial operations, including omnichannel and HCP engagement.
 </li>
 <li>
 Hands-on exposure to global enterprise platforms (e.g., major CRM, analytics, data platforms, content management, marketing automation).
 </li>
 <li>
 Experience driving automation (RPA/IPA) and AI-enabled use cases in commercial settings.
 </li>
 <li>
 Prior leadership of IT in-country as the local accountable owner for IT services, risk, and stakeholder management.
 
 
 </li>
 </ul>
 
 What You&rsquo;ll Bring
 
 
 
 <ul>
 <li>
 A results-focused, pragmatic approach to delivering business value through technology.
 </li>
 <li>
 The ability to balance global standards with local innovation with a demonstrated prioritization approach through a governance framework.
 </li>
 <li>
 Strong stakeholder management and communication, with a bias for transparency and accountability.
 </li>
 <li>
 A passion for building talent, modern ways of working, and a culture of continuous improvement
 
 
 </li>
 </ul>
 
 Why AstraZeneca?
 
 
 
 At AstraZeneca we&rsquo;re dedicated to being a Great Place to Work. Where you are empowered to push the boundaries of science and unleash your entrepreneurial spirit. There&rsquo;s no better place to make a difference to medicine, patients, and society. An inclusive culture that champions diversity and collaboration, and always committed to lifelong learning, growth, and development. We&rsquo;re on an exciting journey to pioneer the future of healthcare.
 
 
 
 So, what&rsquo;s next?
 
 
 
 <ul>
 <li>
 Are you already imagining yourself joining our team? Good, because we can&rsquo;t wait to hear from you.
 </li>
 <li>
 Are you ready to bring new ideas and fresh thinking to the table? Brilliant! We have one seat available, and we hope it&rsquo;s yours.
 
 
 </li>
 </ul>
 
 Where can I find out more?
 
 
 
 Our Social Media, Follow AstraZeneca on LinkedIn
 
 
 Follow AstraZeneca on Facebook
 
 
 Follow AstraZeneca on Instagram
 
 
 
 Date Posted
 
 
 
 19-أكتوبر-2025
 
 
 
 Closing Date
 
 
 
 28-أكتوبر-2025
 
 
 AstraZeneca embraces diversity and equality of opportunity. We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills. We believe that the more inclusive we are, the better our work will be. We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics. We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorization and employment eligibility verification requirements.
</div>

Egypt Commercial IT & Digital Director

MAFI for Agricultural Produce Industries

<div>
 
 The Application Manager is responsible for overseeing the implementation, configuration, and optimization of the Enterprise Resource Planning (ERP) system in the company. The role ensures that the ERP system aligns with the operational, financial, commercial and strategic objectives, driving efficiency, compliance, and business growth while enabling the company to meet its sustainability and market expansion goals.
 
 
 
 
 
 
 Accountability &amp; Responsibility
 
 
 
 
 
 
 
 Scope of Accountability
 
 
 <ul>
 <li>
 
 Manage, optimize, and scale the ERP system across all departments to ensure alignment with organizational goals and operational efficiency.
 
 </li>
 <li>
 
 Deliver a fully functional and efficient ERP system tailored to the needs of the agri-food industry, ensuring seamless operations and real-time data availability.
 
 </li>
 </ul>
 
 
 
 
 
 Main Tasks
 
 
 
 Duties include, but are not limited to the following:
 
 
 
 
 <ul>
 <li>
 Manage the overall operation and effectiveness of the ERP system to ensure it meets the business needs.
 </li>
 <li>
 Configure and customize the ERP software to support business key processes ensuring that the system aligns with organizational needs and enhances operational efficiency.
 </li>
 <li>
 Monitor ERP system performance, identifying and addressing any technical issues promptly.
 </li>
 <li>
 Ensure that ERP system capabilities align with the company&rsquo;s sustainability goals, export strategies, and product diversification.
 </li>
 <li>
 Lead the implementation of ERP solutions for new processes, locations, or products, ensuring seamless integration.
 </li>
 <li>
 Plan, manage, and execute ERP system upgrades and enhancements in coordination with the ERP Administrator.
 </li>
 <li>
 Ensure data accuracy and consistency within the ERP system by defining data governance policies and monitoring adherence.
 </li>
 <li>
 Provide timely support, training, and solutions to internal stakeholders, ensuring high levels of user adoption and satisfaction.
 </li>
 <li>
 Work closely with operations, finance, human resources, supply chain, commercial, and quality assurance teams to align the ERP system with departmental goals.
 </li>
 <li>
 Develop and oversee the creation and distribution of Business Intelligence (BI) reports, ensuring they provide actionable insights to support data-driven decision-making across the organization.
 </li>
 <li>
 Identify and address ERP challenges by analyzing issues and implementing effective solutions to ensure smooth functionality and ongoing improvement.
 </li>
 <li>
 Manage the budget to ensure efficient resource allocation for ERP maintenance, upgrades, training, and implementation.
 </li>
 <li>
 Lead and mentor a team of ERP specialist and administrator, fostering a culture of continuous improvement.
 </li>
 <li>
 Report directly to the IT&amp;S Director, providing updates on ERP system performance, project progress, and alignment with organizational technology and strategy goals.
 </li>
 </ul>
 
 
 
 
 
 Key Performance Indicators
 
 
 
 
 
 <ul>
 <li>
 ERP System Uptime and Availability: Measure the percentage of time the ERP system is fully operational and accessible to users without unplanned downtime.
 </li>
 <li>
 Data Accuracy and Integrity: Track the percentage of accurate and consistent data entries within the ERP system.
 </li>
 <li>
 User Adoption Rate: Evaluate the percentage of employees actively using the ERP system as intended after implementation or upgrades.
 </li>
 <li>
 Project Completion Timeliness: Assess the percentage of ERP-related projects completed within the planned timeline.
 </li>
 </ul>
 
 
 
 
 
 Required Profile
 
 
 
 
 
 
 
 Education
 
 
 
 
 
 
 Bachelor&rsquo;s degree in Information Systems, Computer Science, Business Administration, or a related field.
 
 
 Certifications in ERP systems such as SAP, Oracle, or Microsoft Dynamics are highly desirable.
 
 
 
 
 
 
 Experience
 
 
 
 
 
 
 7+ years of experience in managing ERP Systems, of which 3 years in a managerial role. Experience in manufacturing environment is a must.
 
 
 
 
 
 
 Languages
 
 
 <ul>
 <li>
 Proficient in English
 </li>
 <li>
 Proficient in Arabic
 </li>
 </ul>
 
 
 
 
 
 Other Requirements
 
 
 <ul>
 <li>
 Primarily works in an office setting.
 </li>
 <li>
 Occasional travel may be required.
 </li>
 </ul>
 
 
</div>

Application Manager

<div>
 
 
 Line of Service
 
 
 Advisory
 
 
 
 
 Industry/Sector
 
 
 Technology
 
 
 
 
 Specialism
 
 
 Advisory - Other
 
 
 
 
 Management Level
 
 
 Senior Associate
 
 
 
 
 Job Description &amp; Summary
 
 
 A career in our SAP Cloud practice, within SAP Consulting services, will provide you with the opportunity to help our clients maximise the value of their SAP investment with offerings that address sales, finance, supply chain, engineering, and human capital. We provide comprehensive consulting, system integration and implementation services across multiple SAP applications, products and technologies. Simply put, we focus on delivering business led, technology enabled change for our clients including industry specific enterprise resource planning and the latest in mobile, analytics and cloud solutions.
 
 
 In our SAP Cloud team, you'll work with our clients to transform their enterprise processes by leveraging SAP S/4HANA Cloud essentials edition to enhance their core transaction processing and reporting competencies ultimately strengthening their ability to support management decision making and corporate strategy.
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 We are seeking a skilled SAP Data Analytics Specialis, with a minimum of 2.5 years of experience and up to 7 years of experience, to join our dynamic team. The ideal candidate will possess expertise in the following areas:
 </li>
 <li>
 SAP Analytics Cloud (SAC): Proficient in reporting and planning within SAC, driving data-driven decision-making.
 </li>
 <li>
 Analytics Projects: Experience in managing and executing SAP analytics projects, ensuring timely delivery and alignment with business objectives.
 </li>
 <li>
 Environmental, Social, and Governance (ESG): Knowledge of ESG metrics and reporting processes, contributing to sustainability initiatives.
 </li>
 <li>
 Enterprise Performance Management (EPM): Familiarity with EPM frameworks to enhance organizational performance and strategic planning.
 
 
 </li>
 </ul>
 
 Qualifications:
 
 
 <ul>
 <li>
 Proven experience in SAP SAC planning with a strong emphasis on SAC and EPM.
 </li>
 <li>
 Demonstrated ability to lead analytics projects from inception to completion.
 </li>
 <li>
 Strong analytical skills with a focus on ESG reporting.
 </li>
 <li>
 Excellent communication and collaboration abilities.
 
 </li>
 </ul>
 
 
 Required Skills
 
 
 
 
 
 Optional Skills
 
 
 Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Application Software, Business Model Development, Business Process Modeling, Business Systems, Communication, Creativity, Developing Training Materials, Embracing Change, Emerging Technologies, Emotional Regulation, Empathy, Enterprise Integration, Enterprise Software, Implementation Research, Implementation Support, Implementing Technology, Inclusion, Innovative Design, Intellectual Curiosity, IT Infrastructure, Learning Agility {+ 18 more}
 
 
 
 
 
 Desired Languages
 
 
 
 
 (If blank, desired languages not specified)
 
 
 
 
 
 
 Travel Requirements
 
 
 Not Specified
 
 
 
 
 Available for Work Visa Sponsorship?
 
 
 No
 
 
 
 
 Government Clearance Required?
 
 
 No
 
 
 
 
 Job Posting End Date
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
</div>

ETIC, SAP - SAC Consultant - Senior Associate

Hilton

<div>
 The Administrative Assistant to the HR Director provides high-level administrative and organizational support to ensure the smooth operation of the Human Resources office. This role is responsible for managing daily administrative tasks, coordinating HR communications, supporting employee engagement initiatives, and maintaining confidentiality in handling sensitive information. The role requires strong organizational skills, attention to detail, and the ability to multitask in a dynamic hospitality environment.
 
 
 
 What will I be doing?
 
 
 
 The Administrative Assistant to the HR Director provides high-level administrative and organizational support to ensure the smooth operation of the Human Resources office. This role is responsible for managing daily administrative tasks, coordinating HR communications, supporting employee engagement initiatives, and maintaining confidentiality in handling sensitive information. The role requires strong organizational skills, attention to detail, and the ability to multitask in a dynamic hospitality environment:
 
 
 <ul>
 <li>
 Manage the HR Director&rsquo;s calendar, appointments, and travel arrangements.
 </li>
 <li>
 Prepare correspondence, reports, and presentations as required.
 </li>
 <li>
 Handle confidential information with discretion.
 </li>
 <li>
 Assist with recruitment logistics (scheduling interviews, coordinating candidate communication, preparing interview materials).
 </li>
 <li>
 Support onboarding processes, including preparing employee files, welcome kits, and orientation schedules.
 </li>
 <li>
 Maintain and update HR databases, personnel records, and filing systems.
 </li>
 <li>
 Assist in organizing employee events, recognition programs, and engagement activities.
 </li>
 <li>
 Draft and circulate internal communications on behalf of the HR Director.
 </li>
 <li>
 Serve as a point of contact for employee inquiries, directing them appropriately.
 </li>
 <li>
 Prioritize and manage incoming emails, ensuring urgent matters are flagged and addressed promptly.
 </li>
 <li>
 Maintain trace files and set reminders to support the HR Director&rsquo;s follow-up on key actions.
 </li>
 <li>
 Manage office supplies for the HR department, ensuring adequate stock and timely replenishment.
 
 
 
 </li>
 </ul>
 
 What are we looking for?
 
 
 
 A Human Resources Administrative Assistant serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
 
 
 <ul>
 <li>
 Previous experience in an administrative or HR support role, ideally within hospitality.
 </li>
 <li>
 Strong proficiency in MS Office Suite (Word, Excel, PowerPoint, Outlook).
 </li>
 <li>
 Excellent communication skills in English (both written and verbal).
 </li>
 <li>
 Strong organizational, time management, and multitasking abilities.
 </li>
 <li>
 High level of professionalism, discretion, and confidentiality.
 
 
 
 </li>
 </ul>
 It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
 
 
 <ul>
 <li>
 Previous experience in Human Resources
 </li>
 <li>
 Excellent knowledge of hospitality
 
 
 
 </li>
 </ul>
 
 What will it be like to work for Hilton?
 
 
 
 Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
 
 
 
 Work Locations
 
 
 
 Hilton Cairo Heliopolis
 
 
 
 Schedule
 
 
 
 Full-time
 
 
 
 Brand
 
 
 
 Hilton Hotels &amp; Resorts
 
 
 
 Job
 
 
 
 Human Resources
</div>

Admin Assistant - Director of Human Resources

DHL Express

<div>
 
 Job Purpose:
 
 Manage the operational resources and facilities of the Air Express Department and the Road Express Warehouse by planning, managing and controlling effective day-to-day pick-up, delivery and shipment processing. Ensure that local service and cost performance targets are achieved and, in partnership with Sales management, agree and meet customer performance expectations.
 
 
 
 <ul>
 <li>
 PRINCIPAL ACCOUNTABILITIES:
 </li>
 <li>
 Manage the day-to-day operation of the operations department to ensure that pick-up, delivery, front counter, service centers and shipment processing are carried out effectively and agreed service and cost performance targets are achieved.
 </li>
 <li>
 Pro-actively manage service and cost performance, initiating corrective actions where required in response to actual or anticipated under achievement of operational targets.
 </li>
 <li>
 In co-ordination with local Sales management, ensure that customer requirements and expectations are met, and issues resolved or escalated as appropriate.
 </li>
 <li>
 Plan and manage expenditure and resource utilization within the Ground Operations Department to approved levels e.g., overtime, sub-contractors &amp; third-party services providers.
 </li>
 <li>
 Ensure the provision and maintenance of the vehicles, equipment and facilities to maximize operational performance.
 </li>
 <li>
 Ensure implementation of, and compliance to, regional and country mandatory processes, policies and procedures and external regulatory requirements that relate to performance of the DHL operation.
 </li>
 <li>
 Contribute to the Operations budget &amp; AOP based on the country business plan and positively influence the achievement of cost and service targets.
 </li>
 <li>
 Ensure that ISO, THP are implemented and maintained to ensure compliance to DHL Country &amp; Regional guidelines.
 </li>
 <li>
 Ensure that the team is provided with clear direction and performance standards and is staffed, trained and motivated to meet set targets.
 </li>
 <li>
 Perform the PEAP process regularly for direct reports to manage individual performance and career aspirations.
 </li>
 <li>
 Assist direct reports in conducting the PEAP process for staff to ensure fairness and consistence of the appraisal process.
 </li>
 <li>
 NATURE AND SCOPE:
 </li>
 <li>
 The Ground Operations Manager is directly responsible for the day-to-day management of the Ground Operations Department, including operations personnel, equipment, supplies and facilities. He/she must ensure that all operational issues and problems are resolved so that customer expectations are met and maintained, and resources optimized in order that operational cost performance is within agreed limits.
 </li>
 <li>
 The Ground Operations Manager reports directly to the Country Operations Director. The position has several Team leaders and supervisors as direct reports
 </li>
 <li>
 Addressing day-to-day customer, service, cost and operational issues, driven by customer expectations, performance targets and the agreed business plan and budget.
 </li>
 <li>
 Improving operational performance for the Service Centre, including managing the staffing level, equipment and supplies availability to achieve agreed performance standards and targets.
 </li>
 <li>
 Managing and forecasting performance against budget for the Service Centre while achieving progressive service level improvement when compared to previous trends.
 </li>
 <li>
 Implementing key projects and programmed within the Service Centre, and ensuring appropriate local personnel and resources are available for timely completion
 </li>
 <li>
 Monitoring staffing levels and other resources, and ensure their availability to achieve service and cost performance standards and targets
 </li>
 <li>
 Input into Service Centre and Country business plan
 </li>
 <li>
 Must be able to manage, motivate and communicate effectively to all Operations staff within the Service Centre
 </li>
 <li>
 Ensuring performance to standard with staff / cost constraints
 
 
 
 </li>
 </ul>
 
 Knowledge, Skills And Experience
 
 
 
 
 <ul>
 <li>
 Minimum 5 years air/road express experience, preferable with DHL in a supervisory/management role
 </li>
 <li>
 Educated to BA degree
 </li>
 <li>
 Impact &amp; Influence
 </li>
 <li>
 Passion for customer service
 </li>
 <li>
 Planning &amp; Organizing
 </li>
 <li>
 Organizational Awareness
 </li>
 <li>
 Interpersonal understanding
 </li>
 <li>
 Communication Skills
 </li>
 <li>
 Teamwork
 </li>
 <li>
 Building &amp; Leading teams
 </li>
 <li>
 Developing People
 </li>
 <li>
 Holding People Accountable
 </li>
 <li>
 Achievement drive
 </li>
 <li>
 Attention to detail
 </li>
 <li>
 Initiative
 </li>
 <li>
 Tolerance for stress
 </li>
 <li>
 Decision Making/Judgement
 </li>
 <li>
 Job knowledge
 </li>
 <li>
 GSOP wide range knowledge
 </li>
 </ul>
</div>

Ground Operations Manager

Noventiq Egypt

<div>
 
 
 Key Responsibilities
 
 
 
 
 <ul>
 <li>
 Role Summary
 
 
 </li>
 </ul>
 As a
 
 Senior Account Manager
 
 , you will be responsible for managing and expanding relationships with
 
 enterprise customers
 
 , driving adoption of Microsoft solutions and services across cloud, productivity, and security portfolios.
 
 
 You will act as a
 
 trusted advisor
 
 , helping clients achieve their digital transformation goals while ensuring licensing compliance and cost optimization.
 
 
 
 
 Key Responsibilities
 
 
 
 
 <ul>
 <li>
 Manage a portfolio of strategic enterprise accounts, ensuring customer satisfaction, retention, and long-term growth.
 </li>
 <li>
 Build a deep understanding of customers&rsquo; business strategies and IT roadmaps to position Noventiq&rsquo;s and Microsoft&rsquo;s value proposition effectively.
 </li>
 <li>
 Lead account planning and business reviews with customers and Microsoft stakeholders.
 </li>
 <li>
 Drive sales growth across Microsoft solution areas &mdash; Modern Work, Azure, Security, and Business Applications.
 </li>
 <li>
 Manage licensing renewals and migrations (EA, CSP, MPSA) ensuring smooth transitions and optimized spend.
 </li>
 <li>
 Coordinate with technical presales, services, and marketing teams to deliver end-to-end solutions.
 </li>
 <li>
 Stay updated on Microsoft programs, incentives, and licensing changes to advise customers accurately.
 </li>
 <li>
 Track opportunities and pipeline through CRM tools (e.g., Dynamics 365) and provide accurate forecasting.
 </li>
 <li>
 Represent Noventiq in enterprise engagements with professionalism and integrity.
 
 
 </li>
 </ul>
 
 
 Qualifications &amp; Experience
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business Administration, Information Technology, or related field (MBA preferred).
 </li>
 <li>
 Minimum 5&ndash;8 years of experience in enterprise account management or IT solution sales.
 </li>
 <li>
 Proven success managing large enterprise customers with multi-million-dollar portfolios.
 </li>
 <li>
 Strong knowledge of Microsoft technologies, licensing programs (EA, CSP, MPSA), and cloud solutions.
 </li>
 <li>
 Excellent presentation, negotiation, and communication skills, with ability to engage C-level stakeholders.
 </li>
 <li>
 Experience in collaborating within a matrix organization and managing complex sales cycles.
 </li>
 <li>
 Microsoft certifications (e.g., Azure Fundamentals, Modern Work, Licensing Specialist) are highly desirable.
 
 
 </li>
 </ul>
 
 Core Competencies
 
 
 
 <ul>
 <li>
 Strategic account management and customer success mindset
 </li>
 <li>
 Deep understanding of Microsoft ecosystem and licensing models
 </li>
 <li>
 Business and financial acumen
 </li>
 <li>
 Consultative and solution-selling skills
 </li>
 <li>
 Collaborative team player with global mindset
 </li>
 <li>
 High energy, integrity, and result orientation
 
 
 </li>
 </ul>
 Location: Cairo - NQEGY, Cairo, Cairo, Egypt
</div>

Senior Account Manager

Explore 348+ Director enterprise resources planning in Cairo 12 Months Contract Jobs In Cairo Egypt this November. Find roles across top companies and apply now to boost your career.