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director of front office

Hilton

<div><p>Director of Front Office</p><p>
A Director of Front Office supervises the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out.</p><p><b><br>
What will I be doing?</b></p><p>
This position reports to the Hotel Manager.</p><p><br>
As Director of Front Office, you will oversee the Front Office Team which is the main connection between the Guest, the hotel, and the various hotel departments. A Director of Front Office is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:</p><ul><li>
Oversee the entire Front Office operation to maintain high standards</li><li>
Evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement</li><li>
Ensure regular and VIP Guests are recognised and that the Front Office department operates with a sales attitude and promotes the hotel brand's loyalty scheme</li><li>
Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities</li><li>
Set departmental objectives, work schedules, budgets, policies, and procedures</li><li>
Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork</li><li>
Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices</li><li>
Maintain good communication and working relationships with all hotel departments</li><li>
Monitor staffing levels to meet cover business demands</li><li>
Conduct monthly communication meetings and produce minutes</li><li>
Manage staff performance issues in compliance with company policies and procedures</li><li>
Recruit, manage, train and develop the Front Office team</li><li>
Comply with hotel security, fire regulations and all health and safety legislation</li><li>
Act in accordance with policies and procedures when working with front of house equipment and property management systems</li><li>
Assist with other departments, as necessary</li></ul><p><b>
What are we looking for?</b></p><p>
A Director of Front Office serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:</p><ul><li>
A degree or diploma in Hotel Management or equivalent</li><li>
Knowledge of the Hilton hotel management systems (OnQ)</li><li>
A minimum of 3 years of Front Office Manager/ Director of Front Office experience in the hotel industry</li><li>
High level of IT proficiency</li><li>
High level of commercial awareness and sales capabilities</li><li>
Experience of managing people and developing people</li><li>
Previous experience of managing a department and Profit and Loss account</li><li>
Excellent leadership, interpersonal and communication skills</li><li>
Accountable and resilient</li><li>
Commitment to delivering a high level of customer service</li><li><p>
Ability to read listen and communicate effectively in English and Turkish; in writing, using correct grammar, spelling and sentence structure</p><p>
</p></li></ul><p></p><p><b>What&rsquo;s in it for me?</b></p><ul><li>
Career and development opportunities in Hilton Hotels Worldwide</li><li>
Competitive Salary &amp; Wages</li><li>
Private Health Insurance</li><li>
Complimentary Dry Cleaning for Business Attire</li><li>
Monthly Transportation Fee</li><li>
Complimentary Shuttle Bus
</li><li>Indoor Parking Privileges
</li><li>&ldquo;Go Hilton&rdquo; - discounted room rates in Hilton Hotels Worldwide for yourself and your family members</li><li>
Opportunity to make a positive impact on environment and community with Travel with Purpose progra</li></ul><p>
Specifically, we look for demonstration of these Hilton Values:</p><ul><li><p><b>
Hospitality </b>- We're passionate about delivering exceptional guest experiences.</p><p>
</p></li><li><b>Integrity</b> - We do the right thing, all the time.</li><li><b>
Leadership</b> - We're leaders in our industry and in our communities.</li><li><b>
Teamwork </b>- We're team players in everything we do.</li><li><b>
Ownership</b> - We're the owners of our actions and decisions.</li><li><b>
Now</b> - We operate with a sense of urgency and discipline</li></ul><p><b><br>
What will it be like to work for Hilton?</b></p><p>
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</p></div><p></p>

Director of Front Office

European Bank for Reconstruction and Development

<div><div><div><div><div>Requisition ID</div> <div>36211</div>
</div><br>
<div><div>Office Country</div> <div>T&uuml;rkiye</div>
</div><br>
<div><div>Office City</div> <div>Istanbul</div>
</div><br>
<div><div>Division</div> <div>Banking Countries of Operations</div>
</div><br>
<div><div>Contract Type</div> <div>Regular</div>
</div><br>
<div><div>Contract Length</div>
</div><br>
<div></div><div><div>Posting End Date</div> <div>19/11/2025</div><br>
</div><br>
</div></div><div></div><div><b>Purpose of the job</b></div>
<div>
The Executive Assistant provides high quality secretarial and administrative support to the Managing Director; together with any ad-hoc and personal assistance that may be required. The Executive Assistant may also assist with a number of administrative tasks for their department. The role will interact with all levels within their Department, their Vice-Presidency and Bank wide, to include Board Secretariat, President&rsquo;s Office as well external clients and institutions.</div><br>
<div></div>
<div>
The Executive Assistant is responsible for providing administrative and secretarial support to the Managing Director based in Istanbul and providing support to all RO visitors, including organising the ageda and briefing notes for high level visits from HQ. The role is responsible for the smooth running of the Managing Director&rsquo;s business activities including extensive travel planning, diary management and a variety of ad-hoc tasks.
</div><div>For this role to be successful key relationships are with Managing Director, Team Directors/Managers, colleagues in the ROs, as well as in the various departments in HQ and with external clients &amp; service providers.</div><br>
<div><b>
Accountabilities and Responsibilities</b></div>
<div>
The Executive Assistant is responsible for providing comprehensive high quality secretarial and administrative support to the Managing Director; together with any ad-hoc and personal assistance that may be required to the Managing Director ensuring that day-to-day operations run smoothly which may include, but is not limited to the following:</div><br>
<div></div>
<ul>
<li>Efficient diary management</li>
<li>Monitoring e-mails; screening and prioritising messages and replying on behalf of the Managing Director where appropriate; manage incoming telephone calls; prioritising communications and re-routing as necessary and taking comprehensive messages</li>
<li>Drafting correspondence for the Managing Director signature/review; taking minutes; proof-reading and checking documents to for the Managing Director ensure quality management and control. Coordinate team submissions acting as quality control &amp; ensuring all deadlines are met.
</li><li>Arrange all elements of travel according to EBRD travel policy including arranging visas, accommodation, ordering currency and preparing itineraries. Check travel expense reports and other expenditure for the relevant cost centre(s) to ensure adherence to the Bank's policy; monitor and assist the MD in claiming expenses in a timely manner.</li>
<li>To anticipate the need for background briefing material and ensuring it is available in advance of meetings with the President, the Banks senior management, Board Directors, members of the Group and other internal/external officials as required.</li>
<li>Liaise with the relevant Committee Secretariats with regard to the scheduling of their department&rsquo;s items at Bank committee meetings and Board of Directors&rsquo; meetings
</li></ul><ul><li>Produce and/or prepare team related documents such as Power Point presentations, business correspondence, factsheets, briefing notes, reports ensuring all deadlines are met and contents are accurate in accordance with the requirements of the relevant Bank Committee procedures.</li>
</ul><ul><li>To act as a key person in preparation for the regular senior level events with participation of the President, Board members and other senior managers.</li>
<li>Conduct ad-hoc or specific tasks assigned by Line Manager which may be related amongst others to pipeline or reporting.</li>
<li>Maintain comprehensive filing in various hard copy and electronic systems and archiving for Managers&rsquo;/team to ensure instant retrieval of documents.
</li><li>If requested, assist in the recruitment, interview process, training and management of other Assistants, including monitoring workload, setting their objectives to maintain an effective workplace capable of meeting its demands; may act as a secondary reviewer on Assistants&rsquo; performance appraisal; and ensuring team cover at all times.</li>
</ul><ul><li>Organise Departmental events: e.g. Team Meetings, Conferences, Presentations, Seminars and Off-sites</li>
<li>Provide occasional cover for the Banking VP front office.</li></ul><br>
<div></div>
<div><b>
Knowledge, Skills, Experience and Qualifications</b></div>
<div><b>
Academic Qualifications</b></div>
<ul>
<li>Degree and/or equivalent relevant business experience</li>
<li>A recognised secretarial qualification ;</li>
<li>Fluent English and Turkish, with excellent written and oral communications skills</li></ul><br>
<div></div>
<div><b>
Experience/Knowledge</b></div>
<ul>
<li>Proven experience at working at a senior level within a multi-disciplined and multi-cultural organisation</li>
<li>Excellent organisational and effective planning skills with a demonstrated ability to prioritise and independently co-ordinate workload to comply with deadlines</li>
<li>Ability to keep calm under pressure and be flexible; also, be able to anticipate needs/issues, drawing on a high degree of initiative and judgement in reliably executing or coordinating a range of tasks independently</li>
<li>Excellent interpersonal skills; including tact and diplomacy</li>
<li>A proactive and can-do attitude, approach and team ethic</li>
<li>Good level of numeracy and ability to work with numbers</li>
<li>Internal candidates to have a thorough knowledge of the Bank&rsquo;s procedures, policies and of institutional working practices</li>
<li>Strong written and verbal communication skills in English and Turkish</li>
<li>Good material presentation skills with attention to detail and the ability to judge required accuracy.</li>
<li>Willingness to take on additional responsibilities</li>
<li>Excellent timekeeper</li>
<li>Due to the complex nature of the role the Executive Assistant should be comfortable interacting with staff at a very senior level both within their own department and Vice-Presidency as well as Bank wide</li>
<li>EBRD experience and/or knowledge of the Bank&rsquo;s policies and systems desirable (e.g. SAP, Travel, Concur, Project Link, Live-link, Bold-net, BPN, DTM; and Data Warehouse Reports etc).</li>
</ul>
<div><b>Technical Skills</b></div>
<ul>
<li>At least 55 wpm typing</li>
<li>Advanced computer literacy on M365 programmes including Microsoft tools (Word, Excel, PowerPoint, etc.) as well as the ability to format large documents, charts and tables to publication quality is essential</li>
<li>Knowledge of SAP, Concur desirable.</li></ul><br>
<div></div>
<div><b>What is it like to work at the EBRD?</b></div><br>
<div></div>
<div>Our agile and innovative approach is what makes life at the EBRD a unique experience! You will be part of a pioneering and diverse international organisation, and use your talents to make a real difference to people's lives and help shape the future of the regions we invest in.</div><br>
<div></div>
<div>The EBRD environment provides you with:</div>
<ul><li>Varied, stimulating and engaging work that gives you an opportunity to interact with a wide range of experts in the financial, political, public and private sectors across the regions we invest in;</li>
<li>A working culture that embraces inclusion and celebrates diversity;</li>
<li>An environment that places sustainability, equality and digital transformation at the heart of what we do.</li></ul><br>
<div>
</div><div>Diversity is one of the Bank&rsquo;s core values which are at the heart of everything it does. A diverse workforce with the right knowledge and skills enables connection with our clients, brings pioneering ideas, energy and innovation. The EBRD staff is characterised by its rich diversity of nationalities, cultures and opinions and we aim to sustain and build on this strength. As such, the EBRD seeks to ensure that everyone is treated with respect and given equal opportunities and works in an inclusive environment. The EBRD encourages all qualified candidates who are nationals of the EBRD member countries to apply regardless of their racial, ethnic, religious and cultural background, gender, sexual orientation or disabilities. As an inclusive employer, we promote flexible working and expecting our employee to attend the office 50% of their working time.</div><br>
<div></div>
<div>Please note, that due to the high volume of applications received, we regret to inform you that we are unable to provide detailed feedback to candidates who have not been shortlisted (for further consideration).</div><br>
<p><br>
<b>Job Segment: </b>Administrative Assistant, Data Warehouse, Sustainability, Executive Assistant, Secretary, Administrative, Technology, Energy</p></div>

Executive Assistant

<div><p>Front Office Agent</p><p>
A Front Office Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.</p><p><b><br>
What will I be doing?</b><br>
</p><p>As Front Office Agent, you will provide reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Receptionist contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:</p><ul><li>
Achieve positive outcomes from Guest queries in a timely and efficient manner</li><li>
Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required</li><li>
Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and, or, other departments</li><li>
Demonstrate a high level of customer service at all times</li><li>
Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts</li><li>
Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties</li><li>
Maximize room occupancy and use up-selling techniques to promote hotel services and facilities</li><li>
Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy</li><li>
Comply with hotel security, fire regulations and all health and safety legislation</li><li>
Act in accordance with policies and procedures when working with front of house equipment and property management systems</li><li>
Follow company brand standards</li><li>
Assist other departments, as necessary</li></ul><p><b>
What are we looking for?</b><br>
</p><p>Front Office Agents serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:</p><ul><li>
Previous experience in a customer-focused industry</li><li>
Completed high school certificate or equivalent</li><li>
Positive attitude and good communication skills</li><li>
Commitment to delivering a high level of customer service</li><li>
Excellent grooming standards</li><li>
Ability to work on your own and as part of a team</li><li>
Competent level of IT proficiency</li></ul><p>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:</p><ul><li>
Previous experience in cash handling</li></ul><p><b>
What&rsquo;s in it for me?</b></p><ul><li>
Career and development opportunities in Hilton Hotels Worldwide</li><li>
Competitive Salary &amp; Wages</li><li>
Private Health Insurance (After 6 Months of Your Service)</li><li>
&ldquo;Go Hilton&rdquo; - discounted room rates in Hilton Hotels Worldwide for yourself and your family members &amp; friends</li><li>
Complimentary Dry Cleaning for Business Attire</li><li><p>
Monthly Transportation Fee</p></li><li>
Extended nursing hours of 1,5 hours until the baby reaches to 18 months (for newly born mothers)</li><li>
14 days paid paternity leave</li><li>
Opportunity to make a positive impact on environment and community with Travel with Purpose program<br>
<br>
<b>What will it be like to work for Hilton?</b><br>
</li></ul><p>Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</p></div><p></p>

Front Office Agent

Rixos

<div><b>Company Description</b><p><br>
Rixos Hotels, with 25 years of experience in the tourism sector, continues to grow worldwide as a Turkish brand with new investments, driven by a management model based on dynamic, flexible, and proactive strategies. Currently, we operate 43 different hotels, theme parks, and special projects across 3 continents and 8 countries.</p><p>
In Turkey, we provide services to our guests in various concepts with a talented workforce of approximately 8,000 people in the Antalya, Mu&#287;la, and Istanbul regions.</p><p>
We are seeking a valuable team member for the position of &ldquo;<b>Executive Secretary</b>&quot;<b> </b>to be considered at Rixos Tersane &#304;stanbul.</p><p></p><b><br>
Job Description</b><br>
<ul><li>
Collaborate with relevant departments to obtain necessary documents, information, and tasks from staff or managers.</li><li>
Handle all correspondence and maintain effective communication under the supervision of the Managing Director.</li><li>
Carry out the written external communications of the hotel&rsquo;s Managing Director.</li><li>
Carry out the telephone communications of the hotel&rsquo;s Managing Director.</li><li>
Remind the Managing Director of VIP guests and, if necessary, ensure that they meet/communicate.</li><li>
File all documents and correspondences of the General Management office appropriately and ensure that the files are up-to-date.</li><li>
Protect the confidentiality of all correspondences issued or received by the Managing Director.</li><li>
Take note of and follow-up all appointments of the Managing Director.</li><li>
Ensure that the communication channels of the General Management office are working at all times and take the necessary measures in this regard.</li><li>
Receive hotel guests and other guests that wish to see the Managing Director in a proper manner.</li><li>
Ensure that the department managers or other employees that wish to see the Managing Director meet at the earliest convenience and arrange the meeting times.</li><li>
Prepare the meeting minutes appropriately for the Managing Director&rsquo;s meetings that require such meeting minutes and distribute them to the concerned parties.</li><li>
Monitor and control the faxes sent on a daily basis.</li><li>
Keep track of the special days of hotel employees and other individuals deemed necessary by the Managing Director and make arrangements for celebrations.</li><li>
Ensure that the General Management office is always kept in a clean and orderly manner</li><li>
Possess full knowledge of the hotel&rsquo;s policies and procedures, implement these policies and procedures and, when necessary, ensure coordination between other departments.</li><li>
Carry out all responsibilities related to the quality management systems implemented at the facilities.</li><li>
Carry out all other duties assigned by managers and hotel management not specified in the job description.</li><li>
To ensure you read the hotel&rsquo;s Employee Handbook and have an understanding of and adhere to the hotel&rsquo;s rules and regulations and in particular, the policies and procedures relating to Fire, Hygiene, Health and Safety.</li><li>
To respond to any changes in the department as dictated by the needs of the hotel.</li><li>
To be flexible and extend job duties to carry out any other reasonable duties and responsibilities within the job capability as assigned, including redeployment to alternative departments/areas if required, to meet business demands and guest service needs.</li><li>
To attend training and meetings as and when required.</li></ul><br>
<b>
Qualifications</b><br>
<ul><li>
Graduated from relevant departments of universities (Office Management, Business Administration, Secretarial Studies, Communication, etc.),</li><li>
Minimum 3 years of experience in a similar position (executive assistant, office manager, or senior secretary),</li><li>
Advanced proficiency in English (both written and spoken),</li><li>
Strong written and verbal communication skills with excellent representation and expression abilities,</li><li>
Professional diction and strong command of written language,</li><li>
Familiar with corporate work structure and confidentiality principles,</li><li>
Proficient in MS Office programs (Word, Excel, PowerPoint, Outlook),</li><li>
Experienced in meeting organization, travel arrangements, and calendar management,</li><li>
Strong skills in reporting, presentation preparation, and documentation,</li><li>
Highly discreet and reliable, with strong attention to confidentiality,</li><li>
Excellent time management and prioritization skills,</li><li>
Detail-oriented, organized, and results-driven.</li></ul></div>

Executive Secretary

<div><p>Guest Service Manager - Conrad Istanbul Bosphorus</p><p>
A Guest Service Manager supervises the Guest Service/Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out.</p>
<p><b>What will I be doing?</b></p><br>
<p>As Guest Service Manager, you will oversee the Guest Service/Front Office Team which is the main connection between the Guest, the hotel, and the various hotel departments. A Guest Service Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:</p>
<ul><li>Oversee the entire Guest Service/Front Office operation to maintain high standards</li>
<li>Evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement</li>
<li>Ensure regular and VIP Guests are recognised and that the Guest Service department operates with a sales attitude and promotes the hotel brand's loyalty scheme</li>
<li>Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities</li>
<li>Set departmental objectives, work schedules, budgets, policies, and procedures</li>
<li>Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork</li>
<li>Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices</li>
<li>Maintain good communication and working relationships with all hotel departments</li>
<li>Monitor staffing levels to meet cover business demands</li>
<li>Conduct monthly communication meetings and produce minutes</li>
<li>Manage staff performance issues in compliance with company policies and procedures</li>
<li>Comply with hotel security, fire regulations and all health and safety legislation</li>
<li>Act in accordance with policies and procedures when working with front of house equipment and property management systems</li>
<li>Assist with other departments, as necessary</li>
</ul><p><b>What are we looking for?</b></p><br>
<p>Guest Service Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:</p>
<ul><li>Previous supervisory experience in Front Office within the hotel/leisure/retail sector</li>
<li>High level of IT proficiency</li>
<li>Experience of managing people and developing people</li>
<li>Excellent leadership, interpersonal and communication skills</li>
<li>Accountable and resilient</li>
<li>Commitment to delivering a high level of customer service</li>
<li>Flexibility to respond to a variety of work situations</li>
<li>Ability to work on your own and as part of a team</li>
</ul><p>It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:</p>
<ul><li>Familiar with Property Management Systems</li>
<li>A degree or diploma in Hotel Management or equivalent</li><br>
</ul><p><br>
<br>
<b>What will it be like to work for Hilton?</b></p>
<p>The future of hospitality is bright at Hilton: a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more than 100-year history. Hilton is proud to have an award-winning workplace culture, and we are consistently named among one of the World&rsquo;s Best Workplaces.</p>
<p>We support the mental and physical wellbeing of all Team Members, so they can Thrive, thanks to innovative programs and benefits such as workplace flexibility, career growth and development, and our <b>Go Hilton Team Member Travel</b> discount program. Hilton prioritizes understanding and integrating our Team Members&rsquo; unique perspectives and voices&mdash;along with those of our Guests, Owners, Suppliers, and Partners&mdash;to cultivate a diverse and inclusive environment for all. Check out the Hilton Careers blog and Instagram to learn more about what it&rsquo;s like to be on Team Hilton!</p>
<p>We are an equal opportunity employer and value diversity at our company. We will ensure that qualified individuals with protected disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions of his or her role, and to receive other benefits and privileges of employment. Please contact us to request accommodation.</p></div>

Guest Service Manager - Conrad Istanbul Bosphorus

<div>
 <strong>
  Position Title:
 </strong>
 Guest Review &amp; Experience Supervisor
 <br/>
 <br/>
 <strong>
  Department:
 </strong>
 Front Office &ndash; dotted line to Mkt to Commercial
 <br/>
 <br/>
 <strong>
  Reports To:
 </strong>
 Front Office Operation Manager
 <br/>
 <br/>
 <strong>
  Position Statement
  <br/>
  <br/>
 </strong>
 The Guest Review &amp; Experience Supervisor is responsible for monitoring and analyzing guest reviews across all digital platforms (Tripadvisor, Google, Booking, Stay Experience, etc.) and within the hotel venues (restaurants, bars, spa, meeting rooms). The role ensures that guest feedback is addressed effectively, identifies areas of improvement, and supports the delivery of an exceptional guest experience in line with Hilton brand standards.
 <br/>
 <br/>
 <strong>
  What will I be doing?
  <br/>
  <br/>
 </strong>
 As a Guest Review &amp; Experience Supervisor, you will be responsible for performing the following tasks to the highest standards:
 <br/>
 <br/>
 <strong>
  Guest Review Management
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Monitor, track, and respond to all guest reviews across online platforms on a daily basis.
  </li>
  <li>
   Ensure responses are timely, professional, and aligned with brand voice and positioning.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Guest Feedback Analysis
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Collect and analyze guest feedback from all hotel venues (F&amp;D venues, Spa, Meetings &amp; Events, etc.).
  </li>
  <li>
   Classify feedback into positive, negative, and areas for improvement.
  </li>
  <li>
   Investigate negative reviews and coordinate with relevant departments to identify root causes and implement corrective actions.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Reputation &amp; Reporting
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Safeguard the hotel&rsquo;s online reputation by ensuring consistency in tone and brand alignment.
  </li>
  <li>
   Prepare weekly and monthly reports for the management team, highlighting key trends and KPIs (GSS, NPS, Review Index).
  </li>
  <li>
   Benchmark competitor reviews and share best practices with internal teams.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Recognition &amp; Engagement
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Share positive guest feedback with the Human Resources team to support employee recognition and motivation initiatives.
  </li>
  <li>
   Foster a culture of guest feedback awareness and advocacy across all departments.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Continuous Improvement &amp; Training
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Turn guest feedback into actionable insights that support operational and service enhancements.
  </li>
  <li>
   Organize awareness sessions and training workshops for departments to strengthen the guest feedback culture.
  </li>
  <li>
   Act as the &ldquo;voice of the guest,&rdquo; advocating for service improvements and ensuring feedback is embedded into the hotel&rsquo;s overall strategy.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What are we looking for?
  <br/>
  <br/>
 </strong>
 A Guest Review &amp; Experience Supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
 <br/>
 <br/>
 <ul>
  <li>
   Strong guest-focused approach and excellent communication skills.
  </li>
  <li>
   Problem-solving and analytical thinking abilities.
  </li>
  <li>
   Experience in report preparation, data analysis, and KPI tracking.
  </li>
  <li>
   Confidence in using digital platforms and review management tools.
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   Previous experience in hospitality or guest services is preferred.
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   Ability to work effectively with multiple departments and build positive relationships.
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   Proactive mindset with an ability to identify improvement opportunities.
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   Copyrighting skill is a plus.
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   Excellent fluency Turkish and English grammar language skills.
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 <strong>
  What will it be like to work for Hilton?
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 Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities, and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands and to creating rewarding career opportunities for Team Members.
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  Work Locations
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 Hilton Istanbul Bosphorus
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  Schedule
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 </strong>
 Full-time
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  Brand
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 </strong>
 Hilton Hotels &amp; Resorts
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  Job
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 Guest Services, Operations, and Front Office
</div>


Guest Review & Experience Supervisor

Swissôtel

QUALIFICATIONS AND JOB DESCRIPTION
<br><br>
Job Description
<br><br>
Greets all guests coming to the hotel and helps them for their direction
<br>Escorts all individuals who needs direction in the hotel
<br>Present in the lobby during any functions and events organized by hotel
<br>Keeps herself fully informed of hotel facilities, services, events and promotions.
<br>Makes paging service for the guests in the Lobby if needed
<br>Reports any unusual events to the concierge and Security
<br>Provides general information to the guests
<br>Watches cleanliness and tidiness of the Lobby area, informs HK and/or Engineering for requirements of cleaning or maintenance
<br><br>
Qualifications
<br><br>
Greeting customers as they enter a hotel, or event.
<br>Handling phone calls and customer queries.
<br>Assisting Front Office staff when necessary.
<br>Managing guest experiences, seating arrangements, and making sure that guests are provided with top-quality service.
<br>Fluent speaking in English.

Lobby Hostess

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