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director of guest services

Marriott International

<div>Additional Information 
Job Number25174413 
Job CategoryRooms &amp; Guest Services Operations 
LocationLe Royal M&eacute;ridien Abu Dhabi, 113 Khalifa Street, Abu Dhabi, United Arab Emirates, United Arab Emirates 
ScheduleFull Time 
Located Remotely?N 
Position Type Management<div><div> 
JOB SUMMARY 
Functions as the strategic business leader of the property's Rooms department. Responsible for planning, developing, implementing and evaluating the quality of property&rsquo;s rooms. Position works with direct reports to develop and implement departmental strategies and ensures implementation of the brand service strategy and brand initiatives. The position ensures Rooms operations meet the brand&rsquo;s standards, targets customer needs, ensures employee satisfaction, focuses on growing revenues and maximizes the financial performance of the department. Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand&rsquo;s target customer and employees and provides a return on investment to the owner and company. 
CANDIDATE PROFILE 
Education and Experience
<ul><li>2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.</li></ul>
OR
<ul><li>4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.</li></ul> 
CORE WORK ACTIVITIES 
Leading Rooms Team
<ul><li>Champions the brand&rsquo;s service vision for product and service delivery.</li></ul>
<ul><li>Communicates a clear and consistent message regarding departmental goals to produce desired results.</li></ul>
<ul><li>Makes and executes the necessary decisions to keep property moving forward toward achievement of goals.</li></ul>
<ul><li>Monitors and promotes room rates, specials, and promotions at the residence.</li></ul> 
Managing Profitability
<ul><li>Analyzes service issues and identifies trends.</li></ul>
<ul><li>Works with Rooms team to develop an operational strategy that is aligned with the brand&rsquo;s business strategy and leads its execution.</li></ul>
<ul><li>Reviews and audits expenses.</li></ul> 
Managing Revenue Goals
<ul><li>Monitors Rooms operations sales performance against budget.</li></ul>
<ul><li>Reviews reports and financial statements to determine Rooms operations performance against budget.</li></ul>
<ul><li>Coaches and supports operations team to effectively manage occupancy and rate, wages and controllable expenses.</li></ul>
<ul><li>Compares budgeted wages to actual wages, coaching direct reports to address problem areas and holding team accountable for results.</li></ul> 
Ensuring and Providing Exceptional Customer Service
<ul><li>Demonstrates and communicates key drivers of guest satisfaction for the brand&rsquo;s target customer.</li></ul>
<ul><li>Delivers excellent customer service throughout the customer experience and encourages the same from other employees.</li></ul>
<ul><li>Reviews guest feedback with leadership team and ensures appropriate corrective action is taken.</li></ul>
<ul><li>Coordinates and communicates event details both verbally and in writing to the customer and property operations.</li></ul>
<ul><li>Creates an atmosphere in all Rooms areas that meets or exceeds guest expectations.</li></ul>
<ul><li>Responds to and handles guest problems and complaints.</li></ul>
<ul><li>Uses personal judgment and expertise to enhance the customer experience.</li></ul>
<ul><li>Stays available to solve problems and/or suggest alternatives to previous arrangements.</li></ul>
<ul><li>Interacts with guests to obtain feedback on product quality and service levels.</li></ul>
<ul><li>Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.</li></ul>
<ul><li>Works to continually improve customer service by integrating obtained feedback and personal judgment into action plans.</li></ul>
<ul><li>Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.</li></ul>
<ul><li>Ensures that employees understand expectations and parameters for Room duties.</li></ul>
<ul><li>Facilitates the development of creative solutions to overcome obstacles and ensures implementation to continually improve guest satisfaction results.</li></ul> 
Managing and Conducting Human Resources Activities
<ul><li>Interviews and hires employees.</li></ul>
<ul><li>Ensures employees are treated fairly and equitably.</li></ul>
<ul><li>Ensures that regular, ongoing communication is happening in Rooms (e.g., pre-shift briefings, staff meetings).</li></ul>
<ul><li>Fosters employee commitment to providing excellent service, participates in daily stand-up meetings and models desired service behaviors in all interactions with guests and employees.</li></ul>
<ul><li>Incorporates guest satisfaction as a component of staff/operations meetings with an emphasis on generating innovative ways to continually improve results.</li></ul>
<ul><li>Sets goals and expectations for direct reports using the performance review process and holds staff accountable for successful performance.</li></ul>
<ul><li>Solicits employee feedback, utilizes an &ldquo;open door policy&rdquo; and reviews employee satisfaction results to identify and address employee problems or concerns.</li></ul>
<ul><li>Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process.</li></ul>
<ul><li>Conducts annual performance appraisal with direct reports according to Standard Operating Procedures.</li></ul>
<ul><li>Champions change, ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary.</li></ul>
<ul><li>Identifies talents of direct reports and their teams, and assists with their growth and development plans.</li></ul></div><div> 
</div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At Le M&eacute;ridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savour the destination. We provide authentic, chic and memorable service along with experiences that inspire guests to savour the good life. We&rsquo;re looking for curious and creative people to join our team. If you appreciate connecting with like-minded guests and have a deep desire to create memorable experiences, we invite you to explore career opportunities with Le M&eacute;ridien. In joining Le M&eacute;ridien, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Director of Guest Services

Hilton

<div>Assistant Food and Drinks Director - Conrad Abu Dhabi Etihad Towers
An Assistant Food and Beverage Director supervises the managers of the specific food and beverage service areas to ensure the highest quality standards are met. Additionally, you will oversee the food and beverage budget and administer the food and beverage marketing program. 
 
 
What will I be doing? 
As an Assistant Food and Beverage Director, you will be responsible for hiring, training, supervising and scheduling food and beverage staff/management in accordance with business needs, productivity, service standards and policies/ procedures. Specifically, you will be responsible for performing the following tasks to the highest standards:<ul>
<li>Develop menus and food and beverage marketing strategies</li>
<li>Implement new menus and promotions, such as holiday and special event promotions</li>
<li>Respond to guest inquiries and coordinate special arrangements and requests in food and beverage outlets</li>
<li>Observe food and beverage outlet operations and take needed action to ensure all standards are being met</li>
<li>Taste test food and beverage products for consistency</li>
<li>Assist outlet managers in coordinating services from other departments, i.e.: maintaining adequate stock of linen</li>
<li>Utilize computer equipment to analyze forecast, cost, and revenue reports and make decisions based on that information to ensure profit maximization</li></ul>
What are we looking for? 
An Assistant Food and Beverage Director serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
<ul><li>High School graduate or equivalent required</li>
<li>Four year college degree preferred</li>
<li>At least 5 years experience managing food and beverage operations preferred</li> 
</ul> 
 
What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For over a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Assistant Food and Drinks Director - Conrad Abu Dhabi Etihad Towers

<div>
 
 
 C2i
 
 is a forward-thinking holding company redefining the future of Hospitality, Retail, and Lifestyle destinations. Through innovation, strategic partnerships, and purpose-driven initiatives, we develop vibrant communities and pioneering concepts that include co-working, retail, and fine-dining ventures.
 
 
 
 
 
 We are seeking a dynamic
 
 Director of Operations (Hospitality &amp; Retail)
 
 to lead the launch readiness and operational execution of new retail and F&amp;B concepts across our growing portfolio.
 
 
 
 
 
 
 Job Brief:
 
 
 
 The
 
 Director of Operations (Hospitality &amp; Retail)
 
 leads the pre-opening, operational readiness and execution for new retail and restaurant units within the C2i portfolio. This role is responsible for translating design and project delivery milestones into full operational launch readiness, overseeing systems, supply chain, recruitment and training, SOP rollouts, vendor integration, marketing operations, and opening execution. The Director works closely with project delivery teams, brand owners, developers, and internal leadership to ensure every opening achieves the brand&rsquo;s performance standards, guest experience expectations, and operational integrity.
 
 
 
 
 
 
 Key Roles &amp; Responsibilities:
 
 
 <ul>
 <li>
 Develop and maintain the operational critical path (pre‑opening operations workstream), including dependencies, readiness gates, contingency plans, and milestone tracking.
 </li>
 <li>
 Translate project and design handovers into actionable operational launch plans ensuring smooth transitions from construction to operations.
 </li>
 <li>
 Oversee systems setup, user acceptance testing, and go‑live readiness for POS, ERP, payment, inventory, and IT network systems.
 </li>
 <li>
 Coordinate supply chain and vendor readiness: SKU setup, par levels, logistics scheduling, and vendor SLA alignment for pre‑opening stock deliveries.
 </li>
 <li>
 Validate brand and operational standards including menu readiness, service sequences, uniforms, guest journey flow, and back‑of‑house operations.
 </li>
 <li>
 Lead pre‑opening recruitment, onboarding, SOP rollout, and training; conduct simulation runs and manage soft opening activities.
 </li>
 <li>
 Supervise the operational aspects of pre‑opening marketing and brand activation events to ensure readiness of on‑site teams and seamless guest experience.
 </li>
 <li>
 Establish post‑opening stabilization processes (Day+1, Day+7, Day+30), including feedback loops, performance reviews, and operational refinements.
 </li>
 <li>
 Conduct weekly readiness review meetings with project delivery, brand, and developer stakeholders, identifying risks, issues, and decision points.
 </li>
 <li>
 Act as the operations lead in executive and project steering committees, providing updates, dashboards, and recommendations to the CEO.
 </li>
 </ul>
 
 
 
 
 
 Stakeholder Management &amp; Relationships:
 
 
 <ul>
 <li>
 Acts as the primary operational liaison with project delivery teams ensuring alignment between construction deliverables and operational needs.
 </li>
 <li>
 Partners with brand owners to localize operational and brand standards in compliance with GCC and UAE market requirements.
 </li>
 <li>
 Interfaces with developers and landlords to ensure operational infrastructure, services, and utilities meet opening-day standards.
 </li>
 <li>
 Provides C2i executive leadership with risk assessments, readiness dashboards, and reports to support strategic decisions.
 </li>
 </ul>
 
 
 
 
 
 Qualifications &amp; Experience
 
 
 <ul>
 <li>
 Bachelor&rsquo;s Degree in Hospitality management, Business Administration, or a related discipline (Master&rsquo;s preferred).
 </li>
 <li>
 10&ndash;15 years of progressive operations experience within F&amp;B, retail, or hospitality environments, including direct pre‑opening leadership of multi‑unit portfolios.
 </li>
 <li>
 Strong track record of pre‑opening experience within the GCC; Abu Dhabi or wider UAE experience highly preferred.
 </li>
 <li>
 Proven expertise in operational systems rollout (POS/ERP), supply chain coordination, vendor management, SOP implementation, and training program execution.
 </li>
 <li>
 Advanced proficiency in MS Project, Smartsheet, or Excel for critical path tracking and reporting.
 </li>
 <li>
 Exceptional stakeholder management and communication skills across diverse, cross‑functional teams.
 </li>
 </ul>
 
 
</div>

Director of Operations (Hospitality & Retail)

Conservatorium Hotel

<div><div><div>Director of Events
 <div></div><div><div><ul><li>541808
</li> </ul></div><div></div><div><ul><li>Commercial &amp; Brand/Marketing
</li> </ul></div><div></div><div><ul><li>Full time
</li></ul></div><div></div><div><ul><li><div>Emirates Palace Mandarin Oriental, Abu Dhabi
</div></li>
</ul></div></div><div></div><div>The key responsibilities of the role are:

1. Strategic Event Planning &amp; Development
<ul>
<li>Accountable for creating and implementing the resort's long-term events strategy, aligning with the overall business goals and positioning in the ultra-luxury market.</li>
<li>Work in partnership with the Sales and Marketing teams to identify key business opportunities that drive event bookings, including exclusive weddings, corporate retreats, fashion shows, product launches, and high-profile social gatherings.</li>
<li>Lead market research and competitive analysis to continuously innovate and tailor event offerings that appeal to ultra-high-net-worth individuals (UHNWIs), A-list celebrities, and global corporate leaders.</li>
<li>Develop a comprehensive calendar of signature events, ensuring that each event reflects the unique selling points of the resort.</li>
</ul>
2. Client Relationship Management &amp; VIP Liaison
<ul>
<li>Own the client relationship lifecycle, from initial inquiry to post-event follow-up, ensuring high-touch, personalized service at each stage.</li>
<li>Serve as the primary point of contact for VIP clients, providing concierge-level support and anticipating their needs to ensure flawless execution of every detail.</li>
<li>Work closely with wedding planners, corporate event organizers, and luxury event agencies to build partnerships that drive repeat business.</li>
<li>Maintain an extensive database of high-profile clientele, ensuring that tailored communications, offers, and services are delivered to these guests before, during, and after events.</li>
</ul>
3. Operational Oversight &amp; Event Execution
<ul>
<li>Lead the planning, coordination, and execution of all resort-hosted events, ensuring a flawless and seamless experience across all touchpoints.</li>
<li>Oversee multi-departmental coordination for large-scale events, ensuring full collaboration between Food &amp; Beverage, Housekeeping, Guest Services, Security, and external vendors.</li>
<li>Create detailed event briefs, timelines, and contingency plans, ensuring every event aspect adheres to the highest standards of luxury service.</li>
<li>Hold full accountability for risk management during events, ensuring all health, safety, and legal requirements are met while safeguarding the resort&rsquo;s reputation.</li>
</ul>
4. Financial Performance &amp; Revenue Management
<ul>
<li>Full accountability for the financial performance of the events department, including budgeting, forecasting, and reporting on all event-related revenue streams.</li>
<li>Develop and manage annual departmental budgets in collaboration with the finance team, focusing on cost control without compromising service standards.</li>
<li>Implement strategies to optimize revenue by upselling premium services, negotiating contracts with clients and vendors, and ensuring the profitability of each event.</li>
<li>Oversee vendor negotiations and ensure that all contracts, from entertainment to catering, reflect the luxury brand standards while also being financially favorable to the resort.</li>
</ul>
5. Leadership &amp; Team Development
<ul>
<li>Lead, mentor, and develop the events team, ensuring they have the skills, training, and support to consistently deliver exceptional results.</li>
<li>Directly manage the performance and productivity of event planners, coordinators, and support staff, conducting regular performance reviews and setting clear objectives aligned with the resort&rsquo;s business goals.</li>
<li>Foster a culture of creativity, professionalism, and collaboration within the department, ensuring the team continuously innovates and exceeds guest expectations.</li>
<li>Ensure staffing levels are optimized to meet operational needs, managing team schedules during high and low seasons to ensure efficiency and service excellence.</li>
</ul>
6. Luxury Guest Experience Management
<ul>
<li>Ensure all events align with the resort's ultra-luxury brand standards, from concept to execution, maintaining impeccable attention to detail and exceptional guest service.</li>
<li>Accountable for post-event feedback collection and analysis, using guest insights to improve service delivery and client satisfaction in future events.</li>
<li>Create exclusive, tailored experiences that showcase the resort&rsquo;s premium amenities, natural surroundings, and world-class facilities, ensuring each event is a unique, high-end experience.</li>
</ul>
7. Vendor and Partner Relationship Management
<ul>
<li>Establish and maintain relationships with top-tier luxury vendors, such as designers, caterers, entertainers, and florists, ensuring access to exclusive, high-quality services.</li>
<li>Negotiate contracts and partnerships, holding full accountability for ensuring favorable terms for both the resort and the client while upholding the resort's luxury image.</li>
<li>Regularly review vendor performance, ensuring that all services provided align with the resort&rsquo;s brand and guest expectations.</li>
</ul>
8. Brand &amp; Marketing Collaboration
<ul>
<li>Work closely with the Marketing team to promote the resort&rsquo;s event capabilities, ensuring consistent branding across all promotional materials, including brochures, social media, and the resort&rsquo;s website.</li>
<li>Collaborate on PR and marketing initiatives, such as hosting influencer events, media launches, and collaborations with high-end luxury brands to increase visibility and prestige.</li>
<li>Drive event PR opportunities by leveraging signature events and high-profile clientele to further the resort's image as a leader in the luxury market.</li>
</ul>
 9. Innovation and Trend Analysis
<ul>
<li>Monitor global event trends, particularly within the ultra-luxury segment, to ensure the resort remains at the forefront of innovation and guest experience.</li>
<li>Introduce cutting-edge technology, d&eacute;cor trends, and entertainment concepts that elevate the resort&rsquo;s events above industry standards.</li>
<li>Ensure event spaces and setups are refreshed regularly to maintain an upscale, modern aesthetic that appeals to discerning clients.</li>
</ul>
10. Sustainability and Social Responsibility
<ul>
<li>Incorporate sustainable practices into event planning, ensuring that the resort meets eco-friendly standards without compromising on luxury.</li>
<li>Lead corporate social responsibility initiatives through events, aligning with luxury industry trends that favor sustainability, philanthropy, and community engagement.</li></ul></div></div></div></div>

Director of Events

Oia Properties

We are seeking a visionary and results-oriented Managing Director to take full ownership of the short-term rental company&rsquo;s performance and expansion. This role is responsible for company-wide strategy, operations, team development, technology integration, financial health, and overall business growth. The ideal candidate will bring strong executive leadership in hospitality, real estate, or tech-driven property management, with deep knowledge of the short-term rental system.Key Responsibilities&middot; Set the strategic direction, mission, and long-term goals of the short-term rental division.&middot; Build and lead a scalable, high-performance operational model that supports aggressive growth.&middot; Represent the company to owners, investors, key stakeholders, and strategic partners.&middot; Lead the acquisition and onboarding of new properties.&middot; Build and maintain owner relationships and investor confidence.&middot; Oversee daily operations across all departments: guest services, tech, sales, revenue, listings, and owner relations.&middot; Implement systems and processes to support rapid scaling and exceptional operational performance.&middot; Report directly to the CEO with regular updates on financials, KPIs, risks, and performance.&middot; Develop budgets, set pricing and revenue strategies, and ensure healthy cash flow and profitability.&middot; Build models for cost optimization, revenue forecasting, and investor reporting.&middot; Lead adoption of property tech systems: PMS (Property Management System), CRM, smart locks, channel managers, automation tools.&middot; Champion a data-driven approach across revenue management, customer feedback, and workflow efficiency.&middot; Build the leadership team, define KPIs, and create a performance-driven culture.&middot; Oversee recruitment, staff development, and long-term organizational design.&middot; Foster innovation, ownership, and customer-first thinking at all levels.&middot; Define and enforce service standards and guest experience benchmarks across the portfolio.&middot; Lead crisis response and ensure brand integrity across digital platforms and guest interactions.&middot; Shape the company&rsquo;s public image and brand positioning in competitive markets.&middot; Ensure all operations adhere to local short-term rental laws, licensing, insurance, and safety requirements.&middot; Oversee legal contracts, vendor agreements, and risk management policies.Qualifications:&middot; 10+ years of senior leadership experience in short-term rentals, hospitality, property tech, or real estate.&middot; Proven experience scaling operations and leading large, cross-functional teams.&middot; Strong with financial modelling, and strategic planning background.&middot; Deep knowledge of Airbnb, Booking.com, and digital hospitality platforms.&middot; Executive presence, negotiation skills, and stakeholder relationship management.&middot; MBA or advanced degree preferred.<ul><li>Job Type: Full-time</li></ul>Job Type: Full-time

Operations Manager: Short - Term Rental Company

Masarra

<div>
 
 We are looking for a
 
 Product Manager
 
 to create, refine, and manage key product lines &ndash; including tours, excursions, and packages &ndash; within Masarra&rsquo;s growing portfolio.
 
 
 In this role, you&rsquo;ll work closely with the Senior Product Manager and Product Director to ensure our offerings meet market demands, operational feasibility, and profitability goals. Success will require creative thinking, strong project management skills, and the ability to collaborate across departments like Contracting, Pricing &amp; Analytics, Operations, Reservations, Sales, and Marketing.
 
 
 
 
 
 
 Job Scope:
 
 
 
 
 
 <ul>
 <li>
 Develop product concepts aligned with Masarra&rsquo;s strategic goals, focusing on Abu Dhabi&rsquo;s cultural and natural attractions.
 </li>
 <li>
 Conduct market research using insights from tour operators, competitor analysis, and online reviews to refine and innovate product features.
 </li>
 <li>
 Coordinate pilot trials and soft launches, gathering feedback to enhance product offerings before full rollout.
 </li>
 <li>
 Collaborate with Contracting Managers (Hotels, Attractions, Services) to secure competitive rates and exclusive product inclusions.
 </li>
 <li>
 Align with the Senior Pricing and Analytics Manager to ensure each product&rsquo;s pricing structure is profitable and market-competitive.
 </li>
 <li>
 Provide USPs, itineraries, and promotional materials for B2B (tour operators, MICE) and B2C (online) channels to support sales and marketing teams.
 </li>
 <li>
 Plan and manage product launch timelines, budgets, and resource allocations.
 </li>
 <li>
 Coordinate cross-functionally with Operations, Contracting, and Travel Desks to ensure operational feasibility and smooth execution.
 </li>
 <li>
 Address and escalate operational or supplier-related issues as necessary to the Senior Product Manager or Product Director.
 </li>
 <li>
 Ensure all tours, experiences, and packages deliver authenticity and high service standards consistent with Masarra&rsquo;s brand promise.
 </li>
 <li>
 Conduct regular site visits, mystery shopping, and guest feedback reviews to maintain and improve product quality.
 </li>
 <li>
 Recommend product enhancements based on feedback loops, market trends, and operational insights.
 </li>
 <li>
 Monitor and report on product KPIs, including bookings, revenue, margins, customer satisfaction, and NPS scores.
 </li>
 <li>
 Conduct ROI analyses to evaluate product profitability and recommend improvements or discontinuations for underperforming products.
 </li>
 <li>
 Maintain updated records for product specifications, supplier agreements, and performance data.
 </li>
 <li>
 Achieve revenue and margin targets, ensure efficiency in time-to-market, drive high booking conversion rates, and support strong guest retention levels.
 </li>
 </ul>
 
 
 
 
 The ideal candidate should have:
 
 
 
 
 <ul>
 <li>
 Degree in Tourism, Hospitality Management, Business, or a related field
 </li>
 <li>
 Advanced certifications in Product Management, Project Management, or Tourism
 </li>
 <li>
 Minimum of three (3) years in a product management, tourism, or hospitality role.
 </li>
 <li>
 Familiarity with destination management operations, tour operator dynamics, or hospitality environments.
 </li>
 <li>
 Demonstrated success in leading and coordinating cross-functional projects.
 </li>
 <li>
 Experience within a DMC or start-up setting and exposure to Agile or Lean methodologies is advantageous.
 </li>
 <li>
 Strong market research and data interpretation abilities.
 </li>
 <li>
 Excellent collaboration and stakeholder management skills.
 </li>
 <li>
 Understanding of tourism operations and service quality metrics.
 </li>
 <li>
 Proficiency with CRM systems, reservation platforms, and digital tools.
 </li>
 <li>
 Creative problem-solving and resourcefulness in a fast-paced environment.
 </li>
 </ul>
 
 
 
 
 
 Desirable:
 
 
 <ul>
 <li>
 Advanced or specialized qualifications in Tourism
 </li>
 <li>
 Experience working in a Destination Management Company (DMC).
 </li>
 </ul>
 
 
</div>

Product Manager (DMC Product and Experiences)

Sundus

<div>
 JPC - 5519 - Guest Experience Admin
 
 
 
 Job Location:
 
 Abu Dhabi
 
 
 
 Total Experience:
 
 5-10 years
 
 
 
 Position Type
 
 :Contractual
 
 
 
 Language Proficiency:
 
 English- Arabic
 
 
 
 Qualification:
 
 Bachelor's Degree
 
 
 
 Role Overview
 
 
 
 We are seeking a
 
 strong, mature, and highly capable administrative professional
 
 to support the fast-paced, high-visibility operations of the
 
 Guest Experience Department
 
 . This role requires an individual who can manage the complexity and pressure of a dynamic environment with professionalism, agility, and attention to detail.
 
 
 
 Key Competencies and Expectations
 
 
 
 <ul>
 <li>
 High Emotional Intelligence: Ability to stay composed under pressure and tactfully manage sensitive communications and VIP interactions.
 </li>
 <li>
 Project Management: Proven experience supporting large-scale events or high-profile projects with strong planning, tracking, and reporting skills.
 </li>
 <li>
 Executive-Level Administration: Efficient management of calendars, logistics, and documentation for senior management while handling confidential information with discretion.
 </li>
 <li>
 Operational Agility: Ability to work across multiple priorities, shift focus quickly, and handle last-minute changes with a solution-oriented mindset.
 </li>
 <li>
 Stakeholder Coordination: Liaise effectively with cross-functional teams, vendors, and external stakeholders to ensure seamless event and guest operations.
 
 
 </li>
 </ul>
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Provide high-level administrative support to the Guest Experience Director and broader team
 </li>
 <li>
 Coordinate and track departmental projects, timelines, and deliverables
 </li>
 <li>
 Maintain organized documentation, meeting notes, task trackers, and follow-ups
 </li>
 <li>
 Support event-related logistics and protocol coordination
 </li>
 <li>
 Prepare reports, presentations, and official correspondence in both Arabic and English
 </li>
 <li>
 Serve as the go-to contact for internal and external communications for the department
 
 
 </li>
 </ul>
 
 Additional Requirements
 
 
 
 <ul>
 <li>
 Flexibility in working hours is essential. Due to the dynamic nature of the department, the candidate must be open to early mornings, late evenings, or weekend assignments as dictated by event schedules or protocol engagements.
 </li>
 <li>
 Proactive attitude and ownership mentality: someone who goes beyond the checklist and finds ways to anticipate needs and pre-empt issues.
 </li>
 <li>
 Familiarity with government protocol, guest logistics, or events coordination is a strong plus.
 </li>
 </ul>
</div>

Guest Experience Admin Role

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