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director of it operations

director of information technology

Edge

<div>
 
 
 About Edge
 
 
 
 At Edge, we&rsquo;re building a global talent ecosystem that makes hiring, training, and scaling effortless for high-compliance industries such as healthcare, insurance, and dentistry. By combining recruitment, upskilling, automation, and analytics, we connect world-class professionals with forward-thinking organizations to drive growth and performance.
 
 
 With offices in the U.S., Pakistan, Peru, and Costa Rica, and a rapidly expanding global network, we&rsquo;re redefining how modern workforces are built. If you&rsquo;re driven by innovation, growth, and the pursuit of excellence, Edge is where you&rsquo;ll thrive &mdash; shaping the future of work alongside a high-performance, global team.
 
 
 
 
 
 
 Role Overview
 
 
 
 We are seeking a visionary
 
 Director of IT
 
 to lead our technology strategy, infrastructure, and security operations across the organization. This is a pivotal leadership role responsible for building a scalable, secure, and high-performing IT ecosystem that supports Edge&rsquo;s rapid business growth and digital transformation.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Develop and execute the overall IT strategy aligned with business goals and growth plans.
 </li>
 <li>
 Oversee IT infrastructure, cloud services, cybersecurity, and enterprise systems.
 </li>
 <li>
 Lead a team of IT professionals, ensuring efficiency, reliability, and innovation across all technology functions.
 </li>
 <li>
 Drive automation, process improvement, and system optimization to enhance productivity and service delivery.
 </li>
 <li>
 Manage IT governance, data privacy, and compliance in line with global standards.
 </li>
 <li>
 Partner with business leaders to identify technology opportunities that enable strategic initiatives.
 </li>
 <li>
 Oversee vendor management, IT budgeting, procurement, and contract negotiations.
 </li>
 <li>
 Ensure business continuity, disaster recovery, and strong data protection protocols.
 </li>
 <li>
 Lead digital transformation initiatives, enabling Edge to operate smarter, faster, and safer.
 </li>
 </ul>
 
 
 
 
 
 Requirements
 
 
 <ul>
 <li>
 Bachelor&rsquo;s or Master&rsquo;s degree in Computer Science, Information Technology, or a related field.
 </li>
 <li>
 8+ years of progressive IT leadership experience, including managing infrastructure, applications, and security.
 </li>
 <li>
 Proven success in building scalable IT systems and leading digital transformation in high-growth environments.
 </li>
 <li>
 Strong understanding of cloud technologies (AWS, Azure, or GCP), ERP/CRM systems, and cybersecurity frameworks.
 </li>
 <li>
 Excellent leadership, communication, and stakeholder management skills.
 </li>
 <li>
 Ability to balance strategic vision with hands-on technical oversight.
 </li>
 </ul>
 
 
 
 
 
 Why Edge
 
 
 
 At Edge, we believe in performance with purpose. You&rsquo;ll be part of a driven, collaborative, and fast-paced environment where technology is not just a function&mdash;it&rsquo;s the foundation of everything we do.
 
 
 
</div>

Director of Information Technology

Director of IT Operations

Datamatics Technologies

<div>
 
 
 
 
 
 The Role: Data Governance Functional Lead/Sr. Manager
 
 
 
 
 
 
 
 Location: Remote (Pak) / Hybrid (Riyadh, KSA)
 
 
 
 Employment Type: Full-Time / Contract-to-Hire
 
 
 
 Experience Level: 8+ years
 
 
 
 
 
 
 
 
 Job Description:
 
 
 &nbsp;
 
 
 
 
 
 
 
 
 Reporting to the Director of the organization, the Data Governance Functional Lead/Sr. Manager at Datamatics Technologies will be instrumental in supporting and executing data governance initiatives across the organization. The Senior Data Governance Consultant is responsible for providing strategic and functional expertise in data management, data governance, data privacy and security&nbsp; to the organization/clients. This role involves working closely with clients to understand their data management needs, designing and implementing data governance frameworks, processes, policies and procedures related to data governance, data security and data lifecycle.
 
 
 
 
 
 
 
 
 
 
 
 Responsibilities:&nbsp;
 
 
 
 
 
 <ul>
 <li>
 
 
 
 
 
 Collaborate with clients, business, technology teams to understand their data management and governance needs and translate them into technical solutions and project objectives.
 
 
 
 
 
 </li>
 <li>
 
 
 
 
 
 Collaborate with clients and within Datamatics Technologies to align their business and technology priorities
 
 
 
 
 
 </li>
 <li>
 
 
 
 
 
 Interaction with senior management at a client and Datamatics Technologies to steer recommendations and obtain buy-in on matters that may require alternate approach
 
 
 
 
 
 </li>
 <li>
 
 
 
 
 
 Lead the Data Governance project teams to implement consistent data governance standards and technology solutions across the organization/at the client.
 
 
 
 
 
 </li>
 <li>
 
 
 
 
 
 Assist in creating and managing an inventory of business and product datasets and their interdependencies.
 
 
 
 
 
 </li>
 <li>
 
 
 
 
 
 Develop and deliver training to staff on using data effectively and data governance practices, data privacy, data security; to ensure data governance policies and practices are embedded throughout the organisation
 
 
 
 
 
 </li>
 <li>
 
 
 
 
 
 Support business development efforts by participating in client presentations and proposal development
 
 
 
 
 
 </li>
 <li>
 
 
 
 
 
 Develop and enforce KPIs related to data governance and data security to accurately monitor the effectives of the data governance programme.
 
 
 
 
 
 </li>
 <li>
 
 
 
 
 
 Define Data Governance roles, responsibilities, accountability, and ownership and decision rights.
 
 
 
 
 
 </li>
 <li>
 
 
 
 
 
 Drive organizational change management and the use of data, data governance, privacy frameworks, processes realizing vision of data managed as an asset
 
 
 
 
 
 </li>
 <li>
 
 
 
 
 
 Strong client-facing skills and the ability to build and maintain effective relationships with clients.
 
 
 
 
 
 </li>
 <li>
 
 
 
 
 
 Willingness to travel Internationally (KSA, MEA region) to client sites as needed to lead the projects/assignment.
 
 
 
 
 
 
 </li>
 </ul>
 
 
 
 
 Develop planning activities, documentation and policies for:
 
 
 
 
 <ul>
 <li>
 
 
 
 
 
 Data Governance maturity assessment (
 
 
 define the current state, future state and target state
 
 
 )
 
 
 
 
 
 </li>
 <li>
 
 
 
 
 
 Data Governance, Data Security, Data Operations frameworks and Operating models
 
 
 
 
 
 </li>
 <li>
 
 
 
 
 
 Data Architecture and Data Modelling
 
 
 
 
 
 </li>
 <li>
 
 
 
 
 
 Data Quality, Metadata &amp; Classification
 
 
 
 
 
 </li>
 <li>
 
 
 
 
 
 Data Storage Forecasting
 
 
 
 
 
 </li>
 <li>
 
 
 
 
 
 Tools and Technology Evaluation
 
 
 
 
 
 </li>
 <li>
 
 
 
 
 
 Data Integration Plan and Target DI Architecture
 
 
 
 
 
 </li>
 <li>
 
 
 
 
 
 Master and Reference Data Management
 
 
 
 
 
 </li>
 <li>
 
 
 
 
 
 Data Value Realization Plan
 
 
 
 
 
 </li>
 <li>
 
 
 
 
 
 Data Value Realization Use Cases
 
 
 
 
 
 </li>
 <li>
 
 
 
 
 
 Open Data
 
 
 
 
 
 </li>
 <li>
 
 
 
 
 
 Data Sharing
 
 
 
 
 
 </li>
 <li>
 
 
 
 
 
 Data Privacy, Data Security and Data Protection
 
 
 
 
 
 </li>
 <li>
 
 
 
 
 
 Compliance Monitoring and Audit, Health Checks
 
 
 
 
 
 </li>
 <li>
 
 
 
 
 
 SLAs
 
 
 
 
 
 </li>
 <li>
 
 
 
 
 
 Configuration Management
 
 
 
 
 
 </li>
 <li>
 
 
 
 
 
 Trainings
 
 
 
 
 
 
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 
 
 
 
 
 
 
 
 
 Must have
 
 
 
 
 
 <ul>
 <li>
 
 
 
 
 
 Bachelors or Masters in Computer Science, MIS, or Information Management
 
 
 
 
 
 </li>
 <li>
 
 
 
 
 
 Minimum of 10 years of experience in a major organization, leading the large-scale data projects and oversight experience.
 
 
 
 
 
 </li>
 <li>
 
 
 
 
 
 5+ years working in a Data Governance lead role.
 
 
 
 
 
 </li>
 <li>
 
 
 
 
 
 3+ years of experience in data quality management, metadata, cataloguing.
 
 
 
 
 
 </li>
 <li>
 
 
 
 
 
 4+ years in data warehousing, business intelligence, analytical solutions implementation.
 
 
 
 
 
 </li>
 <li>
 
 
 
 
 
 Knowledge of data governance practices, processes, methodologies, business and technology issues related to management of enterprise information assets and approaches related to data protection (e.g. DAMA)
 
 
 
 
 
 </li>
 <li>
 
 
 
 
 
 Demonstrates strong problem solving capabilities
 
 
 
 
 
 </li>
 </ul>
 <ul>
 <li>
 
 
 
 
 
 Prioritization and sense of urgency to meet commitments
 
 
 
 
 
 </li>
 </ul>
 <ul>
 <li>
 
 
 
 
 
 Self-starter, ability to adapt and quickly develop in-depth technical understanding of new/different applications. Understanding of Data Warehouse and Data Marts concepts, ETL best practices.
 
 
 
 
 
 </li>
 </ul>
 <ul>
 <li>
 
 
 
 
 
 Data Management/Governance Tools Knowledge: Familiarity with industry-standard data governance tools such as business glossary, metadata management, data quality, master and reference data, data catalog, ETL and business intelligence tools
 
 
 
 
 
 </li>
 <li>
 
 
 
 
 
 Excellent communication skills, with the ability to effectively communicate technical concepts to clients and team members to non-technical executives in both written and verbal channels
 
 
 
 
 
 </li>
 <li>
 
 
 
 
 
 Builds good relationships with peers, executives and other departments
 
 
 
 
 
 
 </li>
 </ul>
 
 
 
 
 &nbsp;
 
 Good To have:
 
 
 
 
 
 <ul>
 <li>
 
 
 
 
 
 Implementation experience in data governance tools solutions. e.g.
 
 
 Collibra, Erwin, Informatica (DQ, AXON, EDC, MDM) etc.
 
 
 
 
 
 </li>
 </ul>
 <ul>
 <li>
 
 
 
 
 
 Data privacy, data security, principles, and regulations (e.g., GDPR, ISO 270001 etc.).
 
 
 
 
 
 </li>
 <li>
 
 
 
 
 
 Certification in Data Governance and Data Management recognized in the industry e.g. CDMP
 
 
 
 
 
 </li>
 </ul>
 <ul>
 <li>
 
 
 
 
 
 Experience in implementing the NDMO Framework will be a great plus.
 
 
 
 
 
 </li>
 </ul>
</div>

Data Governance Functional Lead/Sr. Manager

Datamatics Global Services Ltd

<div>The Role: Data Governance Functional Lead/Sr. Manager 
Location: Remote (Pak) / Hybrid (Riyadh, KSA) 
Employment Type: Full-Time / Contract-to-Hire 
Experience Level: 8+ years 
 
Job Description: 
Reporting to the Director of the organization, the Data Governance Functional Lead/Sr. Manager at Datamatics Technologies will be instrumental in supporting and executing data governance initiatives across the organization. The Senior Data Governance Consultant is responsible for providing strategic and functional expertise in data management, data governance, data privacy and security to the organization/clients. This role involves working closely with clients to understand their data management needs, designing and implementing data governance frameworks, processes, policies and procedures related to data governance, data security and data lifecycle. 
 
Responsibilities:<ul><li>
Collaborate with clients, business, technology teams to understand their data management and governance needs and translate them into technical solutions and project objectives.</li><li>
Collaborate with clients and within Datamatics Technologies to align their business and technology priorities
</li><li>Interaction with senior management at a client and Datamatics Technologies to steer recommendations and obtain buy-in on matters that may require alternate approach</li><li>
Lead the Data Governance project teams to implement consistent data governance standards and technology solutions across the organization/at the client.</li><li>
Assist in creating and managing an inventory of business and product datasets and their interdependencies.</li><li>
Develop and deliver training to staff on using data effectively and data governance practices, data privacy, data security; to ensure data governance policies and practices are embedded throughout the organisation</li><li>
Support business development efforts by participating in client presentations and proposal development</li><li>
Develop and enforce KPIs related to data governance and data security to accurately monitor the effectives of the data governance programme.</li><li>
Define Data Governance roles, responsibilities, accountability, and ownership and decision rights.
</li><li>Drive organizational change management and the use of data, data governance, privacy frameworks, processes realizing vision of data managed as an asset</li><li>
Strong client-facing skills and the ability to build and maintain effective relationships with clients.</li><li>
Willingness to travel Internationally (KSA, MEA region) to client sites as needed to lead the projects/assignment.</li></ul> 
Develop planning activities, documentation and policies for:
<ul><li>Data Governance maturity assessment (define the current state, future state and target state)</li><li>
Data Governance, Data Security, Data Operations frameworks and Operating models</li><li>
Data Architecture and Data Modelling</li><li>
Data Quality, Metadata &amp; Classification</li><li>
Data Storage Forecasting
</li><li>Tools and Technology Evaluation
</li><li>Data Integration Plan and Target DI Architecture</li><li>
Master and Reference Data Management</li><li>
Data Value Realization Plan
</li><li>Data Value Realization Use Cases
</li><li>Open Data</li><li>
Data Sharing</li><li>
Data Privacy, Data Security and Data Protection</li><li>
Compliance Monitoring and Audit, Health Checks
</li><li>SLAs</li><li>
Configuration Management
</li><li>Trainings</li></ul> 

Qualifications 
Must have<ul><li>
Bachelors or Masters in Computer Science, MIS, or Information Management</li><li>
Minimum of 10 years of experience in a major organization, leading the large-scale data projects and oversight experience.
</li><li>5+ years working in a Data Governance lead role.
</li><li>3+ years of experience in data quality management, metadata, cataloguing.</li><li>
4+ years in data warehousing, business intelligence, analytical solutions implementation.</li><li>
Knowledge of data governance practices, processes, methodologies, business and technology issues related to management of enterprise information assets and approaches related to data protection (e.g. DAMA)</li><li>
Demonstrates strong problem solving capabilities</li><li>
Prioritization and sense of urgency to meet commitments</li><li>
Self-starter, ability to adapt and quickly develop in-depth technical understanding of new/different applications. Understanding of Data Warehouse and Data Marts concepts, ETL best practices.</li></ul><ul><li>
Data Management/Governance Tools Knowledge: Familiarity with industry-standard data governance tools such as business glossary, metadata management, data quality, master and reference data, data catalog, ETL and business intelligence tools</li><li>
Excellent communication skills, with the ability to effectively communicate technical concepts to clients and team members to non-technical executives in both written and verbal channels</li><li>
Builds good relationships with peers, executives and other departments</li></ul> 
 Good To have:<ul><li>
Implementation experience in data governance tools solutions. e.g. Collibra, Erwin, Informatica (DQ, AXON, EDC, MDM) etc.</li></ul><ul><li>
Data privacy, data security, principles, and regulations (e.g., GDPR, ISO 270001 etc.).</li><li>
Certification in Data Governance and Data Management recognized in the industry e.g. CDMP</li><li>
Experience in implementing the NDMO Framework will be a great plus.
</li></ul>C4NtiUT1XN</div>

Zong CMPak Ltd

<div>
 
 
 Department &amp; Function:
 
 Govt. &amp; Corporate Sales
 
 
 
 Position:
 
 Director DICT Center
 
 
 
 Location:
 
 Islamabad
 
 
 
 Reporting to:
 
 Executive Director Govt. and Corporate Sales &amp; Services
 
 
 
 Job Type:
 
 Permanent
 
 
 
 
 
 Job Purpose:
 
 <ul>
 <li>
 Director DICT Center owns DICT revenue and builds a repeatable solutions engine for the enterprise and government businesses. The role is responsible to design and govern large, complex, or innovative DICT and Other solutions; standardize how we design and deliver; develop the in-house apps/integrations required by projects; manages key solution partners; and ensures projects are completed on time.
 </li>
 </ul>
 
 Job Responsibilities:
 
 
 
 Solutions Design, Innovation, and Standards:
 
 
 <ul>
 <li>
 Lead the design of complex/strategic solutions that require advanced technical and business integration (products, network, partners, applications, data, and operations)
 </li>
 <li>
 Maintain a central library of reusable, tested solution patterns (reference architectures, sizing rules, configuration guides) to speed proposals and ensure consistent quality
 </li>
 </ul>
 
 
 Technical Validation and Feasibility:
 
 
 <ul>
 <li>
 Run early feasibility reviews before any commercial offer is issued&mdash;capacity, integrations, security, serviceability, and delivery timelines
 </li>
 <li>
 Coordinate with Products, Network Planning, IT/NOMC, Cloud to confirm architecture, tools, and partners can meet the promised scope and SLAs
 </li>
 </ul>
 
 
 Pre-Sales and Bid Management:
 
 
 <ul>
 <li>
 Own the pre-sales process for major/complex projects with regions: discovery, solution outline, value case/ROI, and compliance matrix.
 </li>
 <li>
 Lead the end-to-end RFI/RFP/tender responses, consolidating inputs from product, industry, finance, legal, credit/contracts, and partners; ensure proposals are on time, compliant, and margin-safe.
 </li>
 <li>
 Maintain common BoQ/BoM/SoW templates, pricing/assumption checklists, and partner checklists; enforce use in the regions.
 </li>
 </ul>
 
 
 Project Management and Delivery Readiness:
 
 
 <ul>
 <li>
 After contract, lead project kick-off and run PMO governance (plan, milestones, risks, changes) through to customer acceptance.
 </li>
 <li>
 Oversee readiness and handover to NOMC/Engineering/IT with complete design packs, acceptance plans, and operability criteria; drive issue resolution and change control.
 </li>
 </ul>
 
 
 Application Development &amp; Integration (In-house):
 
 
 <ul>
 <li>
 Build and maintain project-specific applications/portals promised in solutions and support them per scope
 </li>
 </ul>
 
 
 Solution Partner Management:
 
 
 <ul>
 <li>
 Identify, onboard, and tier SIs/ISVs/OEMs; certify against our standards; agree joint delivery models and commercial terms
 </li>
 <li>
 Monitor partner quality, security, and compliance for every project; maintain a preferred-partner roster by technology and industry
 </li>
 </ul>
 
 
 Collaboration with Regions and Capability Building:
 
 
 <ul>
 <li>
 Enable regional pre-sales teams with templates, training, and design reviews
 </li>
 </ul>
 
 
 
 
 
 Education :
 
 
 <ul>
 <li>
 Minimum of Bachelors degree in CS, IT, Engineering or related fields with experience related to DICT &amp; Solutions
 </li>
 </ul>
 
 
 Job Specific Skills:
 
 
 <ul>
 <li>
 Transmission Solutions
 </li>
 <li>
 Solution Design &amp; Delivery
 </li>
 <li>
 Pre Sales
 </li>
 </ul>
 
 
 Work Experience:
 
 
 <ul>
 <li>
 Minimum Experience: 8 yrs. or Above. Experience of Solutions Design and delivery shall be preferred
 </li>
 </ul>
</div>

Director Enterprise Solutions /DICT

Zones IT Solutions

<div>
 
 Description
 
 
 
 Company Overview:
 
 
 When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there&rsquo;s really only one: Zones &ndash; First Choice for IT.TM
 
 
 Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud &amp; Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.
 
 
 
 Position Overview
 
 
 
 The Director, Global Service Operations and Project Delivery, is responsible for leading and optimizing all operational functions that support the delivery of Services globally. This role oversees Project Management, Global Warehouse Operations, Lifecycle Services, Service Billing, Reporting &amp; Analytics, and Partner Governance. The Director will ensure operational excellence, drive process standardization, and enable scalable, high-quality service delivery across regions.
 
 
 What you&rsquo;ll do as the Director, Global Service Operations and Project Delivery:
 
 
 Employees employed in the role of Director, Global Service Operations and Project Delivery shall be required to apply their independent mind and demonstrate intellectual abilities in their decision-making.
 
 
 The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is not intended to be a comprehensive list of the duties and responsibilities of the position, and the duties and responsibilities may change without notice.
 
 
 Operational Leadership
 
 
 <ul>
 <li>
 Provide strategic and operational leadership across Service Operations, including Project Management, Warehouse Operations, Lifecycle Services, and Service Billing.
 </li>
 <li>
 Develop and implement standardized processes, tools, and best practices to ensure consistent global service delivery.
 </li>
 <li>
 Partner closely with Service Delivery, Finance, Supply Chain, Engineering, and Sales to align operational priorities with business goals.
 
 
 </li>
 </ul>
 Project Management Oversight
 
 
 <ul>
 <li>
 Lead a team of project managers responsible for service implementations, customer programs, and cross-functional initiatives.
 </li>
 <li>
 Responsible for Projects related Order fulfillment and Management
 </li>
 <li>
 Drive process improvement and standards development &ndash; Including but not limited to Projects Inventory Management
 </li>
 <li>
 Establish project governance frameworks, ensuring predictable execution, on-time delivery, and high customer satisfaction.
 
 
 </li>
 </ul>
 Warehouse &amp; Logistics Operations
 
 
 <ul>
 <li>
 Oversee warehouse operations supporting service parts, inventory management, logistics coordination, and field enablement.
 </li>
 <li>
 Drive improvements in efficiency, accuracy, turnaround time, and cost management.
 
 
 </li>
 </ul>
 Lifecycle Services Management
 
 
 <ul>
 <li>
 Manage lifecycle services programs including staging, maintenance services, asset lifecycle tracking and disposition.
 </li>
 <li>
 Ensure seamless coordination between internal teams and partners for end-to-end lifecycle service delivery.
 
 
 </li>
 </ul>
 Service Billing &amp; Financial Accuracy
 
 
 <ul>
 <li>
 Lead the service billing function to ensure accurate, timely, and compliant invoicing.
 </li>
 <li>
 Work with Finance to improve billing processes, reduce leakage, and strengthen revenue assurance mechanisms.
 
 
 </li>
 </ul>
 Reporting, Metrics &amp; Dashboards
 
 
 <ul>
 <li>
 Develop and manage KPIs, dashboards, and operational reporting to monitor performance, identify trends, and drive decision-making.
 </li>
 <li>
 Own operational reviews, Board-level reporting inputs, and continuous improvement metrics.
 
 
 </li>
 </ul>
 Global Coverage &amp; Partner Management
 
 
 <ul>
 <li>
 Ensure global support readiness through effective coordination with regional teams and key service partners.
 </li>
 <li>
 Establish governance frameworks for partner performance, contract compliance, operational alignment, and escalations.
 
 
 </li>
 </ul>
 Strategic Initiatives &amp; Continuous Improvement
 
 
 <ul>
 <li>
 Identify opportunities to enhance efficiency, automation, and customer experience.
 </li>
 <li>
 Lead cross-functional initiatives aimed at scaling service operations and supporting business growth.
 </li>
 <li>
 Drive adoption of tools, technology, and digital capabilities that improve service operations.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 What you will bring to the team:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business, Operations, Supply Chain, Engineering, or related field; MBA preferred.
 </li>
 <li>
 10+ years of experience in Service Operations, Program/Project Management, Supply Chain, or related operational leadership roles.
 </li>
 <li>
 Demonstrated experience leading global teams and managing service partners.
 </li>
 <li>
 Strong understanding of end-to-end service delivery processes, operational governance, and financial controls.
 </li>
 <li>
 Proven ability to design and analyze KPIs, dashboards, and data-driven insights.
 </li>
 <li>
 Excellent leadership, communication, and stakeholder management skills.
 </li>
 <li>
 Ability to work in a fast-paced, matrixed environment with global span of control.
 
 
 </li>
 </ul>
 Competencies
 
 
 <ul>
 <li>
 Operational Excellence &ndash; Builds scalable processes and drives continuous improvement.
 </li>
 <li>
 Strategic Leadership &ndash; Translates strategy into actionable operational plans.
 </li>
 <li>
 Cross-Functional Collaboration &ndash; Works seamlessly across functions and regions.
 </li>
 <li>
 Analytical Mindset &ndash; Uses data to drive decisions and improvements.
 </li>
 <li>
 Customer Focus &ndash; Ensures operational strategies support customer expectations.
 </li>
 <li>
 Change Management &ndash; Leads teams through transformation and growth.
 
 
 </li>
 </ul>
 Zones offers a comprehensive Benefits package
 
 
 At Zones, we are committed to fostering an inclusive and diverse workplace where every team member is valued and supported. We offer life insurance, optional health insurance, EOBI, and a voluntary pension scheme in line with Company policy. Employees also enjoy additional perks such as Complimentary meals, and access to our in-house gym.
 
 
 We take pride in being an equal opportunity employer and remain dedicated to maintaining a workplace free from discrimination of any kind. If you are passionate about driving innovation in IT, sales, engineering, or operations, Zones provides a dynamic and collaborative environment to help you grow your career.
 
 
 All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy.
 
 
 Job timings: 9:00PM &ndash; 06:00AM (Pk time)
</div>

Director, Global Service Operations and Project Delivery

Zones

<div>Description 
 
 
Company Overview:
When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there&rsquo;s really only one: Zones &ndash; First Choice for IT.TM
Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud &amp; Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.
Position Overview:
The Director, Global Service Operations and Project Delivery, is responsible for leading and optimizing all operational functions that support the delivery of Services globally. This role oversees Project Management, Global Warehouse Operations, Lifecycle Services, Service Billing, Reporting &amp; Analytics, and Partner Governance. The Director will ensure operational excellence, drive process standardization, and enable scalable, high-quality service delivery across regions.
What you&rsquo;ll do as the Director, Global Service Operations and Project Delivery:
Employees employed in the role of Director, Global Service Operations and Project Delivery shall be required to apply their independent mind and demonstrate intellectual abilities in their decision-making.
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is not intended to be a comprehensive list of the duties and responsibilities of the position, and the duties and responsibilities may change without notice.
Operational Leadership<ul><li>
Provide strategic and operational leadership across Service Operations, including Project Management, Warehouse Operations, Lifecycle Services, and Service Billing.</li><li>
Develop and implement standardized processes, tools, and best practices to ensure consistent global service delivery.</li><li>
Partner closely with Service Delivery, Finance, Supply Chain, Engineering, and Sales to align operational priorities with business goals.</li></ul>
Project Management Oversight<ul><li>
Lead a team of project managers responsible for service implementations, customer programs, and cross-functional initiatives.</li><li>
Responsible for Projects related Order fulfillment and Management
</li><li>Drive process improvement and standards development &ndash; Including but not limited to Projects Inventory Management</li></ul> 
<ul><li>
Establish project governance frameworks, ensuring predictable execution, on-time delivery, and high customer satisfaction.</li></ul>
Warehouse &amp; Logistics Operations<ul><li>
Oversee warehouse operations supporting service parts, inventory management, logistics coordination, and field enablement.</li><li>
Drive improvements in efficiency, accuracy, turnaround time, and cost management.</li></ul>
Lifecycle Services Management<ul><li>
Manage lifecycle services programs including staging, maintenance services, asset lifecycle tracking and disposition.</li><li>
Ensure seamless coordination between internal teams and partners for end-to-end lifecycle service delivery.</li></ul>
Service Billing &amp; Financial Accuracy<ul><li>
Lead the service billing function to ensure accurate, timely, and compliant invoicing.</li><li>
Work with Finance to improve billing processes, reduce leakage, and strengthen revenue assurance mechanisms.</li></ul>
Reporting, Metrics &amp; Dashboards<ul><li>
Develop and manage KPIs, dashboards, and operational reporting to monitor performance, identify trends, and drive decision-making.</li><li>
Own operational reviews, Board-level reporting inputs, and continuous improvement metrics.</li></ul>
Global Coverage &amp; Partner Management<ul><li>
Ensure global support readiness through effective coordination with regional teams and key service partners.</li><li>
Establish governance frameworks for partner performance, contract compliance, operational alignment, and escalations.</li></ul>
Strategic Initiatives &amp; Continuous Improvement<ul><li>
Identify opportunities to enhance efficiency, automation, and customer experience.</li><li>
Lead cross-functional initiatives aimed at scaling service operations and supporting business growth.</li><li>
Drive adoption of tools, technology, and digital capabilities that improve service operations.</li></ul>
What you will bring to the team:
Qualifications<ul><li>
Bachelor&rsquo;s degree in Business, Operations, Supply Chain, Engineering, or related field; MBA preferred.</li><li>
10+ years of experience in Service Operations, Program/Project Management, Supply Chain, or related operational leadership roles.</li><li>
Demonstrated experience leading global teams and managing service partners.</li><li>
Strong understanding of end-to-end service delivery processes, operational governance, and financial controls.</li><li>
Proven ability to design and analyze KPIs, dashboards, and data-driven insights.</li><li>
Excellent leadership, communication, and stakeholder management skills.</li><li>
Ability to work in a fast-paced, matrixed environment with global span of control.</li></ul>
Competencies<ul><li>
Operational Excellence &ndash; Builds scalable processes and drives continuous improvement.</li><li>
Strategic Leadership &ndash; Translates strategy into actionable operational plans.</li><li>
Cross-Functional Collaboration &ndash; Works seamlessly across functions and regions.</li><li>
Analytical Mindset &ndash; Uses data to drive decisions and improvements.</li><li>
Customer Focus &ndash; Ensures operational strategies support customer expectations.</li><li>
Change Management &ndash; Leads teams through transformation and growth.</li></ul>
Zones offers a comprehensive Benefits package
At Zones, we are committed to fostering an inclusive and diverse workplace where every team member is valued and supported. We offer life insurance, optional health insurance, EOBI, and a voluntary pension scheme in line with Company policy. Employees also enjoy additional perks such as Complimentary meals, and access to our in-house gym.
We take pride in being an equal opportunity employer and remain dedicated to maintaining a workplace free from discrimination of any kind. If you are passionate about driving innovation in IT, sales, engineering, or operations, Zones provides a dynamic and collaborative environment to help you grow your career.
All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy.
Job timings: 9:00PM &ndash; 06:00AM (Pk time)</div>

Explore 1288+ Director of information technology in Islamabad Pakistan this December. Find roles across top companies and apply now to boost your career.

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