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customer service it officer

Think Higher Consultants

<p><b>Job Description: Customer Support &amp; IT Officer</b></p><p>We are looking for a reliable and customer-focused <b>Customer Support &amp; IT Officer</b> to support daily operations by assisting customers, handling inquiries, and providing basic IT-related support to the team. This role is primarily customer service&ndash;oriented but requires general familiarity with IT tools, software, and simple troubleshooting.</p><p><b>Responsibilities:</b></p><ul><li>Respond to customer inquiries via phone, email, and chat in a professional and timely manner.</li><li>Provide accurate information, resolve issues, and ensure a positive customer experience.</li><li>Maintain records of customer interactions, feedback, and resolutions.</li><li>Assist with onboarding new customers and guiding them through basic processes or product usage.</li><li>Provide or be willing to learn <b>basic IT support</b> for staff, such as troubleshooting simple software or hardware issues.</li><li>Coordinate with external IT service providers when advanced technical support is required.</li><li>Ensure systems, tools, and platforms used by the team run smoothly.</li><li>Support administrative tasks related to customer service and IT operations.</li></ul><p><b>Qualifications:</b></p><ul><li>Previous experience in customer service or support roles is preferred.</li><li>Basic understanding of computers, common software (MS Office/Google Workspace), and simple troubleshooting.</li><li>Strong communication, problem-solving, and interpersonal skills.</li><li>Ability to remain calm and polite under pressure.</li><li>Good organizational skills with attention to detail.</li><li>Willingness to learn and adapt to new tools and systems.</li></ul><p>Job Type: Full-time</p><p>Pay: Rs45,000.00 - Rs65,000.00 per month</p><p>Work Location: In person</p>

Customer Service & IT Officer

<p><b>Job Summary</b></p><p>The IT Officer is responsible for managing, maintaining, and supporting the organization&rsquo;s IT infrastructure. This role ensures systems run smoothly, security standards are upheld, and employees receive timely technical support. The IT Officer also assists in implementing new technologies to improve operational efficiency.</p><p><b>Key Responsibilities1. Technical Support</b></p><ul><li>Provide first-level and second-level technical support to staff (hardware, software, network issues).</li><li>Install, configure, and troubleshoot computers, printers, and other office equipment.</li><li>Maintain and update software applications and operating systems.</li></ul><p><b>2. Network &amp; System Management</b></p><ul><li>Monitor and maintain LAN/WAN networks, Wi-Fi, and internet connectivity.</li><li>Manage user accounts, permissions, and access control.</li><li>Ensure regular backup and recovery of data.</li><li>Maintain servers, firewalls, and network devices (if applicable).</li></ul><p><b>3. IT Security</b></p><ul><li>Implement and enforce IT security policies.</li><li>Monitor systems for security breaches, malware, and vulnerabilities.</li><li>Ensure antivirus software, patches, and updates are regularly applied.</li></ul><p><b>4. System Administration</b></p><ul><li>Manage email systems, cloud platforms (e.g., Microsoft 365, Google Workspace), and business applications.</li><li>Oversee system upgrades, maintenance schedules, and license renewals.</li><li>Document IT procedures, configurations, and asset inventory.</li></ul><p><b>5. Technology Improvement</b></p><ul><li>Evaluate new hardware and software solutions to improve productivity.</li><li>Assist in IT projects, system rollouts, and digital transformation initiatives.</li><li>Train staff on new technologies and best practices.</li></ul><p><b>Qualifications &amp; Requirements</b></p><ul><li>Bachelor&rsquo;s degree in Information Technology, Computer Science, or related field.</li><li>Proven experience as an IT Officer, IT Support Technician, or similar role.</li><li>Strong knowledge of hardware, operating systems (Windows/Mac), and networking fundamentals.</li><li>Familiarity with server management, cloud services, and cybersecurity best practices.</li><li>Good problem-solving skills and ability to work under pressure.</li><li>Effective communication and customer service skills.</li></ul><p>Job Type: Full-time</p><p>Pay: Rs45,000.00 - Rs60,000.00 per month</p><p>Work Location: In person</p>

IT Officer

Jacked Nutrition

<p><b>IT Officer &ndash; Jacked Nutrition</b></p><p><b>Location:</b> Islamabad<br/><b>Job Type:</b> Full-Time<br/><b>Company:</b> Jacked Nutrition</p><p><b>About Jacked Nutrition</b></p><p>Jacked Nutrition is a leading health and wellness brand focused on delivering high-quality supplements and exceptional customer service. As our company grows, we are looking for a reliable <b>IT Officer</b> to manage our daily technical needs and keep our systems running smoothly.</p><p><b>Job Responsibilities</b></p><ul><li>Ensure smooth and stable <b>internet connections</b> across all branches and offices.</li><li>Troubleshoot issues related to Wi-Fi, routers, modems, and network devices.</li><li>Install, maintain, and troubleshoot <b>computers, laptops, printers, and POS systems</b>.</li><li>Buy or source new <b>PCs, laptops, and IT equipment</b> when required.</li><li>Set up new devices, including software installation and configuration.</li><li>Maintain and update IT inventory, including hardware and licenses.</li><li>Ensure smooth functioning of email accounts, online tools, and office software.</li><li>Coordinate with external vendors for repairs, upgrades, and new purchases.</li><li>Provide quick support to staff for any IT-related issues.</li><li>Perform general IT tasks to ensure the company&rsquo;s operations run without interruption.</li></ul><p><b>Requirements</b></p><ul><li>1&ndash;3 years of experience in IT support or a similar role.</li><li>Strong understanding of internet troubleshooting, networking, and hardware setup.</li><li>Ability to diagnose and solve common IT problems quickly.</li><li>Basic knowledge of Windows, Mac, and common software tools.</li><li>Good communication skills and a responsible, proactive attitude.</li><li>Ability to work independently and manage multiple tasks.</li></ul><p><b>What We Offer</b></p><ul><li>Competitive salary</li><li>Growth opportunities</li><li>Supportive work environment</li><li>Employee discounts on Jacked Nutrition products</li></ul><p><b>How to Apply</b></p><p>Apply through Indeed with your updated resume. We&rsquo;re excited to find someone who can keep our systems running smoothly and support our growing team!</p><p>Job Type: Full-time</p><p>Work Location: In person</p>

Inbox Business Technologies

<div>
 Inbox Business Technologies, a leading Information Technology and Services company, is hiring a Technical Support Officer to join their team. The Technical Support Officer will be responsible for providing technical assistance and support to clients, ensuring prompt resolution of technical issues.
 <br/>
 <br/>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Serve as the first point of contact for all IT-related incidents and service requests within the OSS environment
  </li>
  <li>
   Monitor and manage tickets through the incident management system (e.g., ServiceNow, Remedy, etc.)
  </li>
  <li>
   Perform real-time monitoring of OSS tools and applications to identify and address system issues proactively
  </li>
  <li>
   Escalate unresolved issues to Level-2/Level-3 teams as per defined SLA and escalation matrix
  </li>
  <li>
   Maintain accurate and up-to-date documentation of incidents, troubleshooting steps, and resolutions.
  </li>
  <li>
   Coordinate with NOC, Field Operations, Network, and Application Support teams for issue resolution
  </li>
  <li>
   Conduct routine preventative maintenance to ensure optimal performance and longevity of hardware.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor's degree in BCS, BS IT, BSC
  </li>
  <li>
   1-2 years of experience in an IT service desk or hardware support role
  </li>
  <li>
   Strong understanding of ITIL processes (Incident, Problem, and Change Management)
  </li>
  <li>
   Hands-on experience with ticketing tools and remote troubleshooting
  </li>
  <li>
   Familiarity with OSS/BSS systems used in telecom environments.
  </li>
  <li>
   Strong organizational and coordination skills
  </li>
  <li>
   Excellent verbal and written communication
  </li>
 </ul>
</div>


Technical Support Officer - OSS

<div><p>Inbox Business Technologies, a leading Information Technology and Services company, is hiring a Technical Support Officer to join their team. The Technical Support Officer will be responsible for providing technical assistance and support to clients, ensuring prompt resolution of technical issues.</p><h3 class="jobSectionHeader"><b>
Responsibilities</b></h3><ul>
<li>Serve as the first point of contact for all IT-related incidents and service requests within the OSS environment.</li>
<li>Monitor and manage tickets through the incident management system (e.g., ServiceNow, Remedy, etc.).</li>
<li>Perform real-time monitoring of OSS tools and applications to identify and address system issues proactively.</li>
<li>Escalate unresolved issues to Level-2/Level-3 teams as per defined SLA and escalation matrix.</li>
<li>Maintain accurate and up-to-date documentation of incidents, troubleshooting steps, and resolutions.
</li><li>Coordinate with NOC, Field Operations, Network, and Application Support teams for issue resolution.</li>
<li>Conduct routine preventative maintenance to ensure optimal performance and longevity of hardware.
</li></ul><p><b>Requirements</b></p><ul>
<li>
Bachelor's degree in BCS, BS IT, BSC</li>
<li>1-2 years of experience in an IT service desk or hardware support role</li>
<li>Strong understanding of ITIL processes (Incident, Problem, and Change Management).</li>
<li>Hands-on experience with ticketing tools and remote troubleshooting.</li>
<li>Familiarity with OSS/BSS systems used in telecom environments.
</li><li>Strong organizational and coordination skills.</li>
<li>Excellent verbal and written communication.</li></ul></div>

Awami Financial (Private) Limited

<p>The QA Officer is responsible for monitoring, evaluating, and improving the quality of customer interactions, and overall service delivery. The role ensures compliance with company policies, regulatory standards, and service quality benchmarks. The QA Officer provides actionable feedback to enhance agent performance, reduce risk, and maintain high customer satisfaction.</p><p><b>Key Responsibilities</b></p><ul><li>Monitor inbound and outbound calls.</li><li>Evaluate agent performance through call audits, system checks, and case reviews.</li><li>Ensure compliance with lending regulations, company SOPs, and communication guidelines.</li><li>Identify gaps in call flow, script usage, customer handling, and risk-related behaviors.</li><li>Prepare daily/weekly QA reports with insights, scorecards, and recommendations.</li><li>Provide constructive feedback and coaching to agents and team leads.</li><li>Highlight potential fraud indicators, miscommunication, or policy violations.</li><li>Maintain updated QA checklists, scoring matrices, and SOPs.</li><li>Assist in identifying training needs and support refresher sessions for agents.</li><li>Ensure data privacy and confidentiality as per fintech compliance norms.</li></ul><p><b>Requirements</b></p><ul><li>Bachelor's degree.</li><li>Minimum 1 year experience in QA, customer support, call center operations, or fintech.</li><li>Strong understanding of lending processes, nano-loan products, and call center operations.</li><li>Excellent listening, analytical, and documentation skills.</li><li>Ability to work under pressure and meet short deadlines.</li><li>Proficiency in MS Office (Excel, Word, Sheets) and call monitoring tools.</li></ul><p>Job Type: Full-time</p><p>Work Location: In person</p>

QA Officer

Inspire Pakistan

<div><div><div><div><b>Posted date</b></div> <div>29th November, 2025</div> <div><b>Last date to apply</b></div> <div>5th December, 2025</div>
</div><br>
<div><div><b>Country</b></div> <div>Pakistan</div> <div><b>Locations</b></div> <div>Islamabad</div>
</div><br>
<div><div><b>Category</b></div> <div>Administration
</div></div><br>
<div><div><b>Salary</b></div> <div>85,000/- (Fixed Salary)</div>
</div><br>
<div><div><b>Type</b></div> <div>Full Time</div> <div><b>Position</b></div> <div>1</div>
</div><br>
<div><div><b>Experience</b></div> <div>3 years </div><div><b>Maximum Age</b></div> <div>40 years</div></div></div></div>
<br><p></p><div><p><b>Job Description</b></p><br>
<p><b>
</b></p><p><b>Title: Admin Assistant
</b></p><p><b>Reporting to: Admin Officer-HO</b></p>
<p><b>
Duty Station: Head Office, Islamabad</b></p>
<p><b>
Unit: Operations</b></p>
<p><b>
Section: Administration</b></p>
<p>
Summary of Key Functions:</p>
<p>
The candidate will be responsible to support the administrative function at Head Office. The incumbent of this position would report to Admin Officer and would closely work with (coordination and guidance of) Operation Unit. Main duties involve looking after project&rsquo;s general administration, responsible for purchases, complying with internal controls, managing inventory, stock, ensure travel authorizations, preparing admin related reports, etc.</p><br>
<p></p>
<p>
Roles and Responsibilities</p>
<p></p>
<ul><li>Provides administrative support to ensure efficient operation of office.</li>
<li>Support Admin Officer in implementation of relevant policies and procedures of the organization and making sure that the staff are well aware of all the relevant policies.</li>
<li>Taking care of the office premises and report to the supervisor if there is any minor maintenance or repair work is required.</li>
<li>Maintaining an organized and comfortable office environment.</li>
<li>Maintaining the office safe and secure and reporting to supervisor in case there is any security concerns. Keeping a close check on the guards.</li>
<li>Making arrangements for the meetings in office and keep record of the meetings.</li>
<li>Making sure that ample office stationary and supplies are available in the office and keeping updated record of the stationary and supplies.</li>
<li>Processing Purchase Request, Purchase Orders, supplier/service provider invoices, expense claims, accounting payments etc. and forwarding it to HO finance for payment processing.</li>
<li>Prepare travel authorizations make travel arrangements and and making sure the staff get their DSA in time by forwarding it to HO finance for payment process.</li>
<li>Supports Admin Officer in maintaining attendance &amp; leave records</li>
<li>Obtain approvals from the Admin Officer and Director Operations regarding purchases for the project/organization.</li>
<li>Help in preparation of summarized reports of, DSA Claims and Grant Payment requests (date and staff wise details with paid and unpaid status with proper coordination of Head Office&rsquo;s Finance and HR Department).</li>
<li>Maintaining dispatch record of all documents related to Admin, Finance and HR and other sections of office.</li>
<li>Maintenance of petty cash, timely submission of petty cash for replenishment to HO finance.</li>
<li>Compiling of petty cash documents and submission of original documents to finance for record keeping.</li>
<li>Maintenance of asset list of the project office, updating it periodically and reporting to HO for record maintenance.</li>
<li>Maintenance of vehicle records i.e. log books, fuel record and inspection of vehicles periodically to make sure that the vehicles are in good condition.</li>
<li>Maintenance of generator log books, record of fueling and maintenance of generator.</li>
<li>Facilitating HO Finance in carrying out financial audit of the project.</li>
<li>Any other duty assigned by the Supervisor.</li></ul></div><p></p>

Admin Assistant-Head Office Islamabad

Explore 741+ Customer service it officer in Islamabad Pakistan this December. Find roles across top companies and apply now to boost your career.

741 customer service it officer jobs IN Islamabad Pakistan

Customer Service & IT Officer

IT Officer

IT Officer

Technical Support Officer - OSS

Technical Support Officer - OSS

QA Officer

Admin Assistant-Head Office Islamabad