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deputy general manager-commercial operation

director of operations

Systal Technology Solutions

<div>
 
 
 APAC Operations Director
 
 
 
 
 
 
 
 Bengaluru
 
 
 
 
 
 
 
 Competitive Salary &amp; Benefits
 
 
 
 
 
 
 We are Systal: a global managed network, cloud and security transformation specialist.
 
 
 
 
 
 We provide complex and strategic technology services for enterprise businesses, managing 200,000+ assets across 93 countries. These services help our customers achieve strategic technology transformation and maximise the business value, security and innovative potential of their IT infrastructure
 
 
 
 
 
 We are seeking an exceptional APAC Operations Director to lead and mature delivery governance across a multi-market APAC footprint. You will drive standardisation, risk management, and operational excellence for a 24x7 delivery operation, ensuring reliable, secure, and scalable services while partnering with Finance, Sales, Projects, IT, HR and Security to support regional growth and transformation.
 
 
 
 
 
 
 
 
 
 What will you be doing?
 
 
 
 
 
 
 &bull;Lead Systal&rsquo;s delivery and operations team/business units within the Asia Pacific region. Hub location in Bangalore, India. Several remote team locations across Asia Pacific.
 
 
 &bull;Support a management team, primarily focused on operations, engineering, customer service, service delivery functions.
 
 
 &bull;Delivery maturity &amp; automation: champion automation and tool standardisation; drive process optimisation and proficiency across delivery teams; track progress with measurable outcomes.
 
 
 &bull;Customer outcomes: drive delivery reliability, CSAT/NPS improvements, and client retention through standardised delivery models and proactive service management.
 
 
 &bull;Cross-functional collaboration: partner with IT, Security, Finance, HR, and Sales to align demand, capacity, risk, and financial planning; ensure seamless end-to-end service delivery.
 
 
 &bull;Compliance &amp; standards: ensure adherence to relevant frameworks (ITIL/ISO 20000, ISO 27001, ISO 9001 as applicable) and regional data localisation/regulatory requirements.
 
 
 
 
 
 
 
 
 
 Who are we looking for?
 
 
 
 
 
 
 &bull;15&ndash;20 years in IT/Managed Services/Networking with at least 5+ years in senior leadership roles with accountability for delivery governance (not solely P&amp;L).
 
 
 &bull;Proven track record leading multi-country APAC delivery operations, across diverse markets, time zones, and regulatory environments.
 
 
 &bull;MBA or equivalent management qualification preferred; Engineering or IT/related bachelor&rsquo;s degree required.
 
 
 &bull;Relevant certifications (PMP/PgMP, ITIL/ISO, etc.) desirable.
 
 
 &bull;Fluency in English; additional APAC languages are advantageous.
 
 
 &bull;Open to working in rotational shifts across Asia, UK, and US time zones.
 
 
 
 
 
 
 
 
 
 Why come and work with us at Systal?
 
 
 
 
 
 
 Competitive salary and benefits package.
 
 
 
 
 
 Unrivalled training and development, ensuring you stay at the top of your field. We want you to be the best in your chosen field and continuously support training.
 
 
 
 
 
 Fantastic working environment &ndash; our state-of-the-art offices and established remote teams create a positive environment to work in both in person and virtually.
 
 
 
 
 
 Systal&rsquo;s core is its people. Our culture and success is founded upon having the best performing people in a high performing culture to deliver the best-in-class customer experience. Our mission is to be the world&rsquo;s most trusted technology services partner &ndash; inspiring, empowering and enabling the innovation and transformation of today and tomorrow.
 
 And we want you to join us!
 
 
 
 
</div>

Director of Operations

SmartQ

<div>
 
 
 About SmartQ:
 
 
 
 We go many miles beyond the F&amp;B industry into capturing hearts and making a real difference by resolving the root cause of the business problem. At the core we strive to understand our clients' requirements through the display of empathy and provide solutions with an analytical mind that are both scalable and sustainable.
 
 
 In less than a decade we have made significant strides, streamlining cafeteria operations across the globe across multiple industries through our cutting-edge technology. Armed with a global presence across 17 countries, we believe in the principle of serving our clients and the ultimate users wholeheartedly. We are relentless at solving the key insight of &ldquo;how do we make people feel the best every day!&rdquo;
 
 
 On the macro, we are built on 4 key pillars-great people, great food, great experience, and greater good. These pillars keep us firmly grounded to our work culture that resonates with humility and hard work, which shows in the projection of our growth trajectory.
 
 
 
 
 
 
 Are you excited to join our team as Executive - Operations?
 
 
 
 Do you enjoy carrying out operations efficiently and feel enthusiastic about maintaining mutually beneficial relationships with clients? If your answer is a resounding yes, then we are hunting for you.
 
 
 
 
 
 As Executive- Operations at SmartQ, your primary goal will be to take responsibility for managing and optimizing the day-to-day operations to ensure efficiency, quality, and alignment with the overall strategic goals of the organization. In addition, you must be adept at strategic planning, team leadership, and problem-solving to navigate the complexities of operational management.
 
 
 
 
 
 Do you possess all these skills and wish to make an impact in the world of food and technology? Join us now!
 
 
 
 
 
 
 Roles and responsibilities:
 
 
 <ul>
 <li>
 Promoting the utilization of the digitized platform, communicate the benefits and convenience of the SmartQ ordering APP, including associated offers.
 </li>
 <li>
 Drive the adoption process by assisting in downloading and using the App, providing training, and supporting those without the App to order and pay through various payment wallets.
 </li>
 <li>
 Engage daily with food partners to update menu items, coordinate with the tech team to reflect changes on the App and ensure timely push notifications and banner displays.
 </li>
 <li>
 Conduct Cafe LENS and hygiene checklists, perform hourly governance checks on LENS, and address issues while reporting incidents, accidents, and near misses to the reporting manager.
 </li>
 <li>
 Foster a positive work culture and ensure timely, high-quality service. Gather feedback from employees and clients at cafeterias regularly.
 </li>
 <li>
 Ensure compliance with company and statutory requirements for displays, counters, and service areas. Oversee cafeteria counters to ensure adherence to laid-out OSPs (Operating Standard Procedures).
 </li>
 <li>
 Inspect work areas during and after use, ensuring proper waste disposal. Maintain Health, Safety, and Environment (HSE) and temperature records, reporting any variances.
 </li>
 <li>
 Ensure equipment operates according to Equipment Safety Work Procedures (ESWP) and report any downtime to relevant departments.
 </li>
 <li>
 The candidate will be required to work six days a week
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 <ul>
 <li>
 Passionate about providing top-notch service to both clients and employees. Possess strong communication skills in both English and the local language, ensuring a positive and excellent experience for all with a positive attitude.
 </li>
 <li>
 Tech-savvy with basic computer knowledge, a passionate learner, and characterized by honesty and integrity.
 </li>
 <li>
 A team player with the ability to lead and manage food partner employees, demonstrating self-motivation to take initiatives.
 </li>
 <li>
 A graduate with a preference for holding a minimum craft course certification in Hospitality.
 </li>
 <li>
 Requires a minimum of 0-1 year of relevant experience.
 </li>
 </ul>
 
 
 
 
 
 Message from CEO:
 
 
 
 We've come to realize that we're not merely in the B2B Food service industry; we're in the business of 'Capturing Hearts.' We find ourselves in a unique position to turn ordinary, mundane corporate cafeterias into places of pure delight, where individuals can freely express themselves, find inspiration, and share happiness. Such a profound transformation opportunity is a rare gift, where the purpose of our enterprise transcends the ordinary. If this vision resonates with you, we invite you to join us in our mission to spread joy and happiness in a world weighed down by stress and pressure. Together, let's play our part in making this world a more beautiful place.
 
</div>

Executive -Operations

Credence HR Services

<div>
 
 
 Hiring for a leading BPO client in Hyderabad and Bengaluru!
 
 
 
 
 
 
 
 Role Summary:
 
 
 <ul>
 <li>
 Overall accountable to all internal and external stakeholders for specific engagement under him/her
 </li>
 <li>
 Managing claim personnel to include hiring, training, performance assessment, planning, and delegation of workload, coaching, and motivating to improve the quality and quantity of work performed.
 </li>
 <li>
 Ensure a deep understanding of the practice and portfolio objectives and drive the strategy for the portfolio assigned. Provide regular portfolio status updates and track KPI's/ Metrics related to all project tasks assigned.
 </li>
 <li>
 Drive transformation projects from operations, digital asset implementation, standard methodologies' framework, case studies, and benchmarking for making processes more efficient and effective
 </li>
 <li>
 Effectively engage with customers to understand and address customer pain points
 </li>
 <li>
 Provide direction and mentorship to the operations team for the delivery of goals, promote a learning culture, and build a solid team
 </li>
 <li>
 Align to customer goals and deliver on commitments consistently
 </li>
 <li>
 Foresee risks, be proactive, and predictive while developing mitigation plans
 </li>
 <li>
 Build impactful customer relationships; improve Net Promoter Score, maintain existing book of business, and drive revenue growth.
 </li>
 </ul>
 
 
 
 
 
 Mandatory Capabilities/Skills /Years of Experience
 
 
 <ul>
 <li>
 Minimum of 14 years of experience within the relevant domain and skill
 </li>
 <li>
 Experience managing complex service delivery, multi-group, multi-disciplinary projects, preferably in the L&amp;A Domain, with extensive exposure to managing large teams
 </li>
 <li>
 Ability to define projects, execute within timelines and with multiple stakeholders, and deliver projects on time and to budget.
 </li>
 </ul>
 
 
 
 
 If this aligns with your career goals, kindly share your updated resume at
 
 gargi.rane@credencehrservices.com
 
 
</div>

Sr. Manager/ Associate Director - L&A Operations

Ola Electric

<div>
 
 
 Job Description
 
 
 
 
 Job Title:
 
 Service Head
 
 
 
 Location:
 
 Bengaluru (with pan-India oversight)
 
 
 
 Department:
 
 Customer Service &amp; After Sales
 
 
 
 Reports To
 
 : CEO
 
 
 
 
 
 
 
 
 
 Job Summary
 
 
 
 We are seeking an experienced and dynamic Service Head to lead Ola Electric&rsquo;s national service and after-sales operations. The role will be responsible for driving service excellence, customer satisfaction, and operational efficiency across the company&rsquo;s growing EV portfolio. The ideal candidate will have extensive experience managing multi-location service networks, developing scalable service delivery models, implementing digital solutions, and building customer-centric teams. This role is pivotal in ensuring a seamless ownership experience and strengthening Ola Electric&rsquo;s brand promise of reliability and innovation.
 
 
 
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ol>
 <li>
 
 Service Strategy and Network Management
 
 </li>
 </ol>
 <ul>
 <li>
 Develop and execute a comprehensive service strategy aligned with business growth, product roadmap, and customer experience goals.
 </li>
 <li>
 Plan and expand the national service network, including company-owned and franchisee-operated service centers.
 </li>
 <li>
 Optimize service infrastructure, capacity planning, and geographic coverage to ensure accessibility and efficiency.
 </li>
 </ul>
 
 
 2. Customer Experience and Quality Assurance
 
 
 <ul>
 <li>
 Establish and track key service KPIs such as turnaround time (TAT), first-time fix rate (FTFR), Net Promoter Score (NPS), and warranty cost control.
 </li>
 <li>
 Build robust systems for customer feedback management and issue resolution.
 </li>
 <li>
 Ensure adherence to Ola&rsquo;s quality and safety standards across all service points.
 </li>
 </ul>
 
 
 3.After-Sales Operations and Process Excellence
 
 
 <ul>
 <li>
 Design and implement standardized operating procedures (SOPs) for service centers, mobile service operations, and roadside assistance.
 </li>
 <li>
 Leverage technology to digitize service workflows, customer engagement, and performance tracking.
 </li>
 <li>
 Drive continuous improvement programs to enhance efficiency, reduce downtime, and improve spare parts availability.
 </li>
 </ul>
 
 
 4.Spare Parts and Warranty Management
 
 
 <ul>
 <li>
 Oversee end-to-end spare parts supply chain &mdash; demand forecasting, procurement, logistics, and inventory optimization.
 </li>
 <li>
 Define warranty policies, manage claims processing, and ensure cost-effective warranty operations.
 </li>
 <li>
 Collaborate with product and engineering teams for root-cause analysis and corrective actions on recurring issues.
 </li>
 </ul>
 
 
 5.Team Leadership and Capability Building
 
 
 <ul>
 <li>
 Lead and mentor regional service managers, technical trainers, and service operations staff.
 </li>
 <li>
 Build strong training programs for service technicians and dealer partners to ensure technical excellence.
 </li>
 <li>
 Foster a culture of customer obsession, accountability, and operational excellence.
 </li>
 </ul>
 
 
 6.Cross-Functional Collaboration
 
 
 <ul>
 <li>
 Partner with Product, Quality, and Engineering teams to provide feedback on field performance and reliability.
 </li>
 <li>
 Collaborate with Sales, Marketing, and Customer Support for seamless pre- and post-sales customer journeys.
 </li>
 <li>
 Support launch readiness and service preparedness for new vehicle introductions.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Required Skills and Qualifications
 
 
 <ul>
 <li>
 Education: Bachelor&rsquo;s degree in Engineering (Mechanical, Electrical, or Automobile); MBA preferred.
 </li>
 <li>
 Experience: 15+ years in automotive or EV service operations, with at least 5 years in a national or regional leadership role.
 </li>
 <li>
 Domain Knowledge: Deep understanding of EV systems, diagnostics, service delivery models, and customer lifecycle management.
 </li>
 <li>
 Technical Skills: Exposure to service management systems (DMS), CRM tools, and digital service platforms.
 </li>
 <li>
 Leadership: Proven experience in managing large, distributed teams and multi-tier dealer/service networks.
 </li>
 <li>
 Analytical Skills: Strong data-driven mindset with ability to interpret service metrics and drive actionable insights.
 </li>
 <li>
 Communication: Excellent stakeholder management, negotiation, and presentation skills.
 </li>
 </ul>
 
 
 
 
 
 
 
 Preferred Attributes
 
 <ul>
 <li>
 Experience in scaling service operations for new-age mobility, EV, or premium two-wheeler brands.
 </li>
 <li>
 Exposure to digital service transformation, predictive maintenance, and connected vehicle diagnostics.
 </li>
 <li>
 Track record of improving NPS, service efficiency, and cost optimization through innovation.
 </li>
 <li>
 Entrepreneurial mindset with ability to thrive in a fast-paced, high-growth environment.
 </li>
 <li>
 Comfortable working in matrixed and cross-functional setups.
 </li>
 </ul>
 
 
 
 
 
 
 
 Career Path
 
 
 Progression to Chief Operating Officer (COO) or Head of Customer Experience roles based on performance, leadership impact, and organizational needs.
 
 
 
</div>

Head of Service Operations

Saviynt

<div>
 
 
 We are seeking an experienced Manager to lead and manage a high-performing technical suppor team operating during night shifts. The ideal candidate should possess strong leadership skills, extensive experience in managing technical support operations, and be willing to work in a 24x7 environment to ensure seamless customer service delivery. This role will be crucial in supporting global customers
 
 
 
 
 and ensuring timely, high-quality resolutions to technical issues.
 
 
 
 
 
 
 
 WHAT YOU WILL BE DOING
 
 <ul>
 <li>
 
 Team Leadership:
 
 Lead and manage a team of technical support engineers,
 
 </li>
 </ul>
 providing guidance, mentorship, and support to ensure exceptional customerservice.
 
 Shift Management:
 
 Oversee night shift operations, ensuring optimal staffing,workload distribution, and timely responses to customer inquiries.
 
 Customer Escalations
 
 : Handle complex escalations, working closely withengineering, product, and other cross-functional teams to resolve high-priorityissues.
 
 Performance Monitoring
 
 : Establish and track key performance indicators(KPIs) for the team, including response times, resolution times, and customersatisfaction metrics.
 
 24x7 Support Strategy:
 
 Contribute to the design and implementation of 24x7support processes, optimizing efficiency and ensuring alignment with globalsupport operations.
 
 Training &amp; Development:
 
 Identify skill gaps within the team and coordinatenecessary training and development programs to enhance technical and softskills.
 
 Continuous Improvement:
 
 Drive continuous improvement initiatives,leveraging customer feedback and support data to optimize processes anddeliver a superior customer experience.
 
 Collaboration:
 
 Work closely with other regional support teams to ensureknowledge sharing and consistency across support operations globally.
 
 
 Reporting:
 
 Prepare and present regular reports on team performance,operational challenges, and customer satisfaction to senior leadership.
 
 
 
 
 WHAT YOU BRING
 
 <ul>
 <li>
 7-10 years of experience in technical support, with at least 3-5 years in a managerial or senior role
 </li>
 <li>
 Proven track record of managing teams in a 24x7 support environment
 </li>
 <li>
 Experience in IAM/IGA technologies (such as AD, LDAP, SAP, SQL databases, ServiceNow) is highly desirable
 </li>
 <li>
 Leadership: Strong people management skills with the ability to motivate and develop a team
 </li>
 <li>
 Customer-Focused: Demonstrated ability to handle customer escalations effectively and provide exceptional customer experience
 </li>
 <li>
 Problem-Solving: Strong analytical and troubleshooting skills with a proactive approach to problem-solving
 </li>
 <li>
 Communication: Excellent verbal and written communication skills, with the ability to interact with customers, stakeholders, and senior leadership
 </li>
 <li>
 Process-Oriented: Experience in defining and optimizing support processes and performance metrics
 </li>
 <li>
 Flexibility: Willingness to work night shifts and flexible hours to support global customers
 </li>
 <li>
 Education: Bachelor&rsquo;s degree in Computer Science, Information Technology, or a related field
 
 </li>
 </ul>
 
 
 
 
</div>

Senior Manager - Support Operations

ACG World

<div>
 
 
 Role Purpose
 
 
 
 ACG Sports is looking to hire Head of Operations to build and lead a best-in-class player and people experience across the league and HPC. This role ensures our athletes and corporate staff operate in an environment of trust, care, discipline, and professionalism while overseeing the physical infrastructure and services that support high performance.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 1. People &amp; Culture (Players + Corporate)
 
 
 <ul>
 <li>
 Develop and execute the people strategy for both athletes and staff, tailored to a fast-paced sports ecosystem.
 </li>
 <li>
 Lead and guide HR policy design around contracts, onboarding, travel, off-days, family access, leave, discipline, and grievance redressal.
 </li>
 <li>
 Champion athlete-centric policies that balance high-performance standards with emotional and physical well-being.
 </li>
 <li>
 Partner with legal and finance to ensure clarity in employment terms, retention bonuses, and seasonal settlements.
 </li>
 </ul>
 
 
 2. Player Welfare &amp; Morale
 
 
 <ul>
 <li>
 Set up and monitor systems for tracking morale, wellness, and behavioral trends.
 </li>
 <li>
 Build a multidisciplinary support framework&mdash;mental health, nutrition, mentorship, physiotherapy, and performance coaching.
 </li>
 <li>
 Drive rituals that reinforce team identity, values, and accountability.
 </li>
 <li>
 Ensure culturally sensitive and inclusive practices across gender, language, and region.
 </li>
 </ul>
 
 
 3. Talent Development &amp; Learning
 
 
 <ul>
 <li>
 Define and manage career development pathways for both players (post-league/academy) and corporate staff.
 </li>
 <li>
 Facilitate internal and external mentoring programs, guest speakers, and exposure opportunities.
 </li>
 <li>
 Set up continued learning systems for coaches, managers, and backroom staff.
 </li>
 </ul>
 
 
 4. HPC Facility Oversight
 
 
 <ul>
 <li>
 Own day-to-day management and readiness of the High-Performance Centre.
 </li>
 <li>
 Oversee the set-up and maintenance of player dormitories, common areas, recovery zones, gym, and all related infrastructure.
 </li>
 <li>
 Ensure timely provisioning and high-quality delivery of food and nutrition services, set up cafeteria operations, hygiene SOPs, vendor contracts, and menu planning in line with nutritionist recommendations.
 </li>
 <li>
 Build and manage operations teams for housekeeping, maintenance, and security in partnership with Ops Head.
 </li>
 <li>
 Ensure athlete movement, access, and visitor protocols are secure and smoothly managed.
 </li>
 </ul>
 
 
 5. Stakeholder &amp; Crisis Management
 
 
 <ul>
 <li>
 Act as the central point of contact for family concerns, escalated disputes, or behavioral issues.
 </li>
 <li>
 Create high trust across all levels&mdash;players, staff, families, and owners.
 </li>
 <li>
 Serve as the internal ombudsman when needed and ensure fair resolution processes are followed.
 </li>
 </ul>
 
 
 
 
 
 Last Date to apply - 10th November, 2025
 
 
</div>

Head of Operations

<div>
 At EY, we&rsquo;re all in to shape your future with confidence.
 
 
 We&rsquo;ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.
 
 
 Join EY and help to build a better working world.
 
 
 
 Job Description
 
 
 
 
 Field Value
 
 
 
 Executive Director - Data &amp; AI Leader, Financial Services
 
 
 
 Position Summary
 
 
 
 We are seeking an experienced Executive Director to lead our Data delivery for a large FS client. The ideal candidate will possess extensive knowledge of Data Engineering, Management and applications and demonstrate a strong background in managing large scale data support services. This leadership role requires a strategic thinker with a proven track record of successfully running large-scale projects, typically involving 100-200 resources, across various sectors.
 
 
 
 Essential Functions Of The Job
 
 
 
 <ul>
 <li>
 Lead the strategy, growth, delivery and operations of the Account Delivery for Data practice within the GDS - Technology Consulting service line
 </li>
 <li>
 Demonstrating strong innovation and technology acumen to establish credibility with regional / sector and accounts leaders across the globe
 </li>
 <li>
 Drive Transformation in Service Operations byleveraging Innovative/Agentic AI solutions
 </li>
 <li>
 Strong Financial Acumen &amp; Contract Management with a focus on profitable delivery and Contractual Service Levels committments
 </li>
 <li>
 Drive Business Value in service operations by influencing, proposing &amp; delivering innovative data solutions
 </li>
 <li>
 Designing and executing the blueprint for the delivery of the account.
 </li>
 <li>
 Building a unique brand for EY around the Data and ramp up capability across GDS locations including India, Philippines, Spain, Mexico, Poland and future locations.
 
 
 </li>
 </ul>
 
 Analytical/Decision Making Responsibilities
 
 
 
 <ul>
 <li>
 Define and execute data delivery strategy aligned with client objectives.
 </li>
 <li>
 Evaluate and implement innovative AI-driven service operations.
 </li>
 <li>
 Analyze financial metrics to ensure profitable, SLA-compliant delivery.
 </li>
 <li>
 Assess cross-functional data solutions for business impact and scalability.
 </li>
 <li>
 Make strategic decisions on global capability expansion and talent ramp- up.
 </li>
 <li>
 Help recruit employees; assign, direct, and evaluate their work; and oversee the development and management of staff competence.
 
 
 </li>
 </ul>
 
 Education
 
 
 
 
 Education &amp; Experience
 
 
 
 
 Qualification:
 
 BE/B Tech/ ME/M Tech/MBA/MCA.
 
 
 25+ years of experience in leading and delivering large scale complex Global Data Engagements (Team sizes - 150+, TCV &gt;100 MUSD)
 
 
 
 Knowledge And Skills Requirements
 
 
 
 <ul>
 <li>
 Demonstrating strong data engineering technology acumen and support services
 </li>
 <li>
 Strong Practice Building experience &emsp;
 </li>
 <li>
 Should understand the various products, platforms, and offerings of the business with special emphasis on the cloud data engineering suite of Products
 
 
 </li>
 </ul>
 
 EY | Building a better working world
 
 
 
 EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.
 
 
 Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.
 
 
 EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.
</div>

Executive Director - Data & AI Leader, Financial Services

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