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director of operations

Marriott International

<div>Additional Information 
Job Number25161449 
Job CategoryRooms &amp; Guest Services Operations 
LocationThe St. Regis Al Mouj Muscat Resort, Al Mouj, Muscat, Oman, Oman 
ScheduleFull Time 
Located Remotely?N 
Position Type Management<div><div> 
JOB SUMMARY 
Functions as the strategic business leader of the property's Hotel Operations. Areas of responsibility may include Front Office, , Recreation/Health Club, Housekeeping, Food and Beverage/Culinary and Engineering/Maintenance. Position works with direct reports (department heads) to develop and implement departmental strategies and ensures implementation of the brand service strategy and brand initiatives. The position ensures Hotel Operations meet the brand&rsquo;s standards, targets customer needs, ensures employee satisfaction, focuses on growing revenues and maximizes the financial performance of the department and developing positive owner relations. Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand&rsquo;s target customer and employees and provides a return on investment. 
CANDIDATE PROFILE 
Education and Experience
<ul><li>2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.</li></ul>
OR
<ul><li>4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.</li></ul> 
CORE WORK ACTIVITIES 
Managing Profitability
<ul><li>Demonstrates and communicates key drivers of guest satisfaction for the brand&rsquo;s target customer.</li></ul>
<ul><li>Analyzes service issues and identifies trends.</li></ul>
<ul><li>Makes and executes the necessary decisions to keep property moving forward toward achievement of goals.</li></ul>
<ul><li>Works with hotel management team to develop an operational strategy that is aligned with the brand&rsquo;s business strategy and leads its execution.</li></ul> 
Managing Revenue Goals
<ul><li>Monitors hotel operations sales performance against budget.</li></ul>
<ul><li>Reviews reports and financial statements to determine hotel operations performance against budget.</li></ul>
<ul><li>Coaches and supports operations team to effectively manage occupancy &amp; rate, wages and controllable expenses.</li></ul>
<ul><li>Reviews the Wage Progress Report and compares budgeted wages to actual wages, coaching direct reports to address problem areas and holding team accountable for results.</li></ul> 
Leading Operations and Department Teams
<ul><li>Champions the brand&rsquo;s service vision for product and service delivery and ensures alignment amongst the hotel leadership teams.</li></ul>
<ul><li>Develops systems to enable employees to understand guest satisfaction results.</li></ul>
<ul><li>Communicates a clear and consistent message regarding departmental goals to produce desired results.</li></ul> 
Managing the Guest Experience
<ul><li>Reviews guest feedback with leadership team and ensures appropriate corrective action is taken.</li></ul>
<ul><li>Responds to and handles guest problems and complaints.</li></ul>
<ul><li>Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.</li></ul>
<ul><li>Creates an atmosphere in all Rooms and Food and Beverage areas that meets or exceeds guest expectations.</li></ul> 
Managing and Conducting Human Resources Activities
<ul><li>Facilitates the development of creative solutions to overcome obstacles and ensures implementation to continually improve guest satisfaction results.</li></ul>
<ul><li>Ensures employees are treated fairly and equitably.</li></ul>
<ul><li>Ensures that regular, ongoing communication is happening in Operations (e.g., pre-shift briefings, staff meetings).</li></ul>
<ul><li>Fosters employee commitment to providing excellent service, participates in daily stand-up meetings and models desired service behaviors in all interactions with guests and employees.</li></ul>
<ul><li>Incorporates guest satisfaction as a component of staff/operations meetings with an emphasis on generating innovative ways to continually improve results.</li></ul>
<ul><li>Sets goals and expectations for direct reports using the performance review process and holds staff accountable for successful performance.</li></ul>
<ul><li>Solicits employee feedback, utilizes an &ldquo;open door policy&rdquo; and reviews employee satisfaction results to identify and address employee problems or concerns.</li></ul>
<ul><li>Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process.</li></ul>
<ul><li>Conducts annual performance appraisal with direct reports according to Standard Operating Procedures.</li></ul>
<ul><li>Champions change, ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary.</li></ul></div><div> 
</div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Combining timeless glamour with a vanguard spirit, St. Regis Hotels &amp; Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Director of Operations

<div>
 
 Additional Information
 
 
 
 
 Job Number
 
 25161449
 
 
 
 Job Category
 
 Rooms &amp; Guest Services Operations
 
 
 
 Location
 
 The St. Regis Al Mouj Muscat Resort, Al Mouj, Muscat, Oman, Oman,VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Management
 
 
 
 Job Summary
 
 
 
 Functions as the strategic business leader of the property's Hotel Operations. Areas of responsibility may include Front Office, , Recreation/Health Club, Housekeeping, Food and Beverage/Culinary and Engineering/Maintenance. Position works with direct reports (department heads) to develop and implement departmental strategies and ensures implementation of the brand service strategy and brand initiatives. The position ensures Hotel Operations meet the brand&rsquo;s standards, targets customer needs, ensures employee satisfaction, focuses on growing revenues and maximizes the financial performance of the department and developing positive owner relations. Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand&rsquo;s target customer and employees and provides a return on investment.
 
 
 
 CANDIDATE PROFILE
 
 
 
 
 Education And Experience
 
 
 
 <ul>
 <li>
 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.
 
 
 </li>
 </ul>
 OR
 
 
 <ul>
 <li>
 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.
 
 
 </li>
 </ul>
 
 CORE WORK ACTIVITIES
 
 
 
 
 Managing Profitability
 
 
 
 <ul>
 <li>
 Demonstrates and communicates key drivers of guest satisfaction for the brand&rsquo;s target customer.
 </li>
 <li>
 Analyzes service issues and identifies trends.
 </li>
 <li>
 Makes and executes the necessary decisions to keep property moving forward toward achievement of goals.
 </li>
 <li>
 Works with hotel management team to develop an operational strategy that is aligned with the brand&rsquo;s business strategy and leads its execution.
 
 
 </li>
 </ul>
 
 Managing Revenue Goals
 
 
 
 <ul>
 <li>
 Monitors hotel operations sales performance against budget.
 </li>
 <li>
 Reviews reports and financial statements to determine hotel operations performance against budget.
 </li>
 <li>
 Coaches and supports operations team to effectively manage occupancy &amp; rate, wages and controllable expenses.
 </li>
 <li>
 Reviews the Wage Progress Report and compares budgeted wages to actual wages, coaching direct reports to address problem areas and holding team accountable for results.
 
 
 </li>
 </ul>
 
 Leading Operations and Department Teams
 
 
 
 <ul>
 <li>
 Champions the brand&rsquo;s service vision for product and service delivery and ensures alignment amongst the hotel leadership teams.
 </li>
 <li>
 Develops systems to enable employees to understand guest satisfaction results.
 </li>
 <li>
 Communicates a clear and consistent message regarding departmental goals to produce desired results.
 
 
 </li>
 </ul>
 
 Managing The Guest Experience
 
 
 
 <ul>
 <li>
 Reviews guest feedback with leadership team and ensures appropriate corrective action is taken.
 </li>
 <li>
 Responds to and handles guest problems and complaints.
 </li>
 <li>
 Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.
 </li>
 <li>
 Creates an atmosphere in all Rooms and Food and Beverage areas that meets or exceeds guest expectations.
 
 
 </li>
 </ul>
 
 Managing and Conducting Human Resources Activities
 
 
 
 <ul>
 <li>
 Facilitates the development of creative solutions to overcome obstacles and ensures implementation to continually improve guest satisfaction results.
 </li>
 <li>
 Ensures employees are treated fairly and equitably.
 </li>
 <li>
 Ensures that regular, ongoing communication is happening in Operations (e.g., pre-shift briefings, staff meetings).
 </li>
 <li>
 Fosters employee commitment to providing excellent service, participates in daily stand-up meetings and models desired service behaviors in all interactions with guests and employees.
 </li>
 <li>
 Incorporates guest satisfaction as a component of staff/operations meetings with an emphasis on generating innovative ways to continually improve results.
 </li>
 <li>
 Sets goals and expectations for direct reports using the performance review process and holds staff accountable for successful performance.
 </li>
 <li>
 Solicits employee feedback, utilizes an &ldquo;open door policy&rdquo; and reviews employee satisfaction results to identify and address employee problems or concerns.
 </li>
 <li>
 Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process.
 </li>
 <li>
 Conducts annual performance appraisal with direct reports according to Standard Operating Procedures.
 </li>
 <li>
 Champions change, ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary.
 
 
 </li>
 </ul>
 
 At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
 
 
 
 Combining timeless glamour with a vanguard spirit, St. Regis Hotels &amp; Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
</div>

Nikki Beach Resort & Spa Muscat

<div><div>Join the Nikki Beach Hospitality Group !
Job Title: Director of Engineering 
Location: Yiti Bay, Sultanate of Oman 
Department: Engineering
 
Employment Type: Full-time
Start Date: Q4- 2025 
 
About the Opportunity
We are excited to announce a new luxury Nikki Beach Resort &amp; Spa project in Yiti Bay, Sultanate of Oman, and we are looking for a seasoned Director of Engineering to join our pre-opening leadership team. This is a unique opportunity to be part of a landmark development from the ground up, shaping the engineering and facilities function from pre-opening through to full operations.
The ideal candidate is a hospitality engineering leader with a strong technical background, excellent organizational skills, and proven experience in pre-opening resort or hotel projects. 
 
Key Responsibilities
<ul><li>Lead all engineering, maintenance, and technical operations during the pre-opening phase and beyond.</li>
<li>Work closely with the construction, design, and project teams to ensure engineering standards and systems are aligned with brand and safety requirements.</li>
<li>Develop and implement preventive maintenance schedules and engineering policies for all areas of the resort (HVAC, electrical, plumbing, water treatment, fire safety systems, etc.).</li>
<li>Hire, train, and manage the engineering team to ensure smooth operations from day one.</li>
<li>Oversee energy management, sustainability efforts, and regulatory compliance.</li>
<li>Manage budgets, equipment procurement, and contractor/vendor relationships.</li>
<li>Support risk management initiatives, emergency preparedness, and workplace safety.</li> 
</ul> 
Qualifications
<ul><li>Minimum 8&ndash;10 years of experience in engineering or technical services within the luxury hospitality industry.</li>
<li>At least 3 years in a leadership role, preferably as Director of Engineering or Chief Engineer.</li>
<li>Pre-opening experience in luxury resorts or hotels is highly preferred.</li>
<li>Strong knowledge of building systems, mechanical/electrical infrastructure, and health &amp; safety standards.</li>
<li>Ability to read and interpret blueprints and technical documents.</li>
<li>Proven ability to lead diverse teams and work collaboratively with various departments.</li>
<li>Excellent communication, leadership, and problem-solving skills.</li>
<li>Degree or diploma in Engineering, Facilities Management, or a related field.</li> 
</ul> 
What We Offer
<ul><li>Be part of a pre-opening resort project with the opportunity to shape engineering standards from the outset.</li>
<li>Work in a dynamic, multicultural environment with a passionate and committed leadership team.</li>
<li>Competitive salary and benefits package.</li>
<li>Opportunities for growth and advancement as the resort opens and expands.</li> 
</ul> 
Interested in building something extraordinary from the ground up? 
We&rsquo;d love to hear from you. Apply now and help us bring this exciting new destination to life.</div>
INDEXECINDUS</div>

Director of Engineering

Bali Jobs Recruitment

<div>
 Our client is an ultra-luxury resort, recognized globally as a hospitality leader in the wellness industry, is actively seeking an Assistant Director of Human Resources.
 
 
 An Assistant Director of Human Resources is responsible for the efficient operation of the Human Resources department, ensuring the delivery of exceptional products and services in alignment with the organizations operating standards.
 
 
 This key role will include the preparation and implementation of the resorts human resources plan, encompassing manpower planning, benefits and payroll budgeting, training and induction programs, and host engagement initiatives all tailored to meet operational needs and enhance team satisfaction.
 
 
 
 Requirements:
 
 
 
 <ul>
 <li>
 A minimum of a Bachelor's degree in Human Resources, Business Management, or a related field, along with at least four years of relevant experience or a comparable combination of education and work history.
 </li>
 <li>
 A minimum of five years of experience in a human resources leadership role within luxury resort environments is highly desirable.
 </li>
 <li>
 Proficiency in Microsoft Office programs such as Word, Excel, and PowerPoint, as well as experience with Human Resources and payroll systems.
 </li>
 <li>
 Having experience managing housing and accommodations for staff in a remote location is a plus.
 </li>
 <li>
 Demonstrated ability to lead and manage diverse, multicultural teams in a high-end resort setting.
 </li>
 <li>
 Excellent command of both written and spoken English.
 </li>
 <li>
 Willingness and adaptability to live and work in a remote location for extended periods, including the ability to travel under single-status arrangements.
 
 
 
 </li>
 </ul>
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Lead the full spectrum of HR functions, including recruitment, succession planning, and career development. This also includes conducting employee satisfaction surveys, initiating corrective actions, organising regular team meetings and recognition programs, analysing turnover data, and ensuring job descriptions are current and relevant. Maintain accurate and confidential personnel records.
 </li>
 <li>
 Conduct regular salary and benefits benchmarking to ensure the organisation remains competitive and compliant with local labour laws and regulations.
 </li>
 <li>
 Oversee staff accommodations and related facilities, including the staff dining area and staff committee. Coordinate participation in career fairs and organise various employee engagement initiatives.
 </li>
 <li>
 Collaborate with the Sustainability Manager to lead corporate social responsibility programs and engage with external organisations to implement planned initiatives.
 </li>
 <li>
 Play a key role in talent management at the property level, with a focus on identifying, developing, and retaining top talent.
 </li>
 <li>
 Continuously evaluate and enhance HR and training practices to ensure they align with current trends and business needs.
 </li>
 <li>
 Achieve set financial goals related to revenue growth, profitability, and return on invested capital (ROIC).
 </li>
 <li>
 Ensure the property operates in full compliance with all legal, financial, and statutory obligations. This includes implementing and monitoring reporting systems, safety and security standards, service and product quality, employee management policies, and strict budget controls for successful and sustainable operations.
 
 </li>
 </ul>
</div>

Assistant Director of Human Resources

Shangri-La Group

<div>
 
 Shangri-La Barr Al Jissah Resort &amp; Spa
 
 
 
 Muscat, Sultanate of Oman
 
 
 Nestled in between the dramatic backdrop of rugged mountains and the pristine waters of the Sea of Oman, Shangri-La&rsquo;s Barr Al Jissah Resort and Spa is set on 124 acres of stunning scenery and home to three spectacular hotels: the family orientated Al Waha comprises 262 rooms, the diverse Al Bandar comprises 198 deluxe rooms and the luxurious and most exclusive Al Husn has 180 elegantly appointed guestrooms and suites. The resort also features 22 Food and Beverage outlets, 1,056 sqm ballroom with 8 breakout rooms, wide variety of recreational facilities, and a spa with 12 treatment villas.
 
 
 
 Job Summary/Purpose
 
 
 
 <ul>
 <li>
 The Resturant Manager is responsible for the operation, management and overall performance of the Food and Beverage operations. As such thecandidate will be directly involved in the day to day running of these areas in connection with staffing, customer services and product quality. Delegation of duties and responsibilities to his/her assistants is necessary to ensure the proper functioning of all phases of F&amp;B service in the areas under control. Implement all standardized procedures, rules and regulations systematically to be in line with hotel standards and policies. It should be noted that Outlet Manager can be designated in charge of any area at any time and therefore must have a full and comprehensive working knowledge of all areas within the Food and Beverage Division.
 
 
 </li>
 </ul>
 
 As an Resturant Manager, we rely on you to :
 
 
 
 <ul>
 <li>
 To reflect the Shangri-La&rsquo;s Barr Al Jissah Resort &amp; Spa, Muscat&rsquo;s philosophy by providing highest quality of friendly service to our customer. He/She is to lead by example, always adopting a positive attitude to keep team spirit at its highest.
 </li>
 <li>
 To implement service standards and procedures to ensure that they are achieved and followed by proper training, supervision and control.
 </li>
 <li>
 To motivate, educate and develop staff on a continuous basis to achieve an overall maximum of efficiency and confidence.
 </li>
 <li>
 We expect your outlet to be very busy due to high turnover which means most house guests and a lot of local guests will patronize this outlet. Therefore it is important that everything possible be done to give our guests a good impression of our hotel by making sure that food, service and all other facilities are of high quality.
 </li>
 <li>
 The cleanliness, tidiness and orderliness of the outlet is of utmost importance. Thus, a checklist has to be kept at all areas are inspected and faults corrected soonest possible, i.e. lighting, in door plants, walls, cushions, tables and stations. Furthermore, chinaware, glassware, silverware and napkins have to be checked constantly to maintain the standard required.
 </li>
 <li>
 To promote good relationship with regular guests. To handle any guest complaint effectively and diplomatically.
 </li>
 <li>
 To maximize sales and revenues by providing good service and training his staff to up-sell.
 </li>
 <li>
 To capitalize on activities in the hotel and in the community, holidays and events that would bring in extra customers.
 </li>
 <li>
 To introduce gimmicks and promotions to the Director/Asst Director of F&amp;B to increase sales.
 </li>
 <li>
 To control the Food and Beverage cost of the outlet by implementing strict portion control to prevent any wastage or pilferage. To control the labor cost by proper sales forecasting and scheduling to minimize wastage of manpower.
 </li>
 <li>
 To ensure that all furniture, equipment, utensils and silverware under his charge are accounted for, properly handled regularly serviced and maintained to prevent excessive wear and tear.
 </li>
 <li>
 To communicate and present a positive attitude to provide leadership to all staff at all times in order to attain all desired goals.
 </li>
 <li>
 Be environmental friendly, reduce waste, recycle when possible, and reuse whenever applicable.
 </li>
 </ul>
</div>

Seafood Restuarant Manager

Renaissance Corporate Services

Shangri-La Barr Al Jissah Resort & Spa
 Muscat, Sultanate of Oman
 
Nestled in between the dramatic backdrop of rugged mountains and the pristine waters of the Sea of Oman, Shangri-La’s Barr Al Jissah Resort and Spa is set on 124 acres of stunning scenery and home to three spectacular hotels: the family orientated Al Waha comprises 262 rooms, the diverse Al Bandar comprises 198 deluxe rooms and the luxurious and most exclusive Al Husn has 180 elegantly appointed guestrooms and suites. The resort also features 22 Food and Beverage outlets, 1,056 sqm ballroom with 8 breakout rooms, wide variety of recreational facilities, and a spa with 12 treatment villas.
 
Job Summary/Purpose: 
The Resturant Manager is responsible for the operation, management and overall performance of the Food and Beverage operations. As such thecandidate will be directly involved in the day to day running of these areas in connection with staffing, customer services and product quality. Delegation of duties and responsibilities to his/her assistants is necessary to ensure the proper functioning of all phases of F&B service in the areas under control. Implement all standardized procedures, rules and regulations systematically to be in line with hotel standards and policies. It should be noted that Outlet Manager can be designated in charge of any area at any time and therefore must have a full and comprehensive working knowledge of all areas within the Food and Beverage Division.
 
As an Resturant Manager, we rely on you to : 
To reflect the Shangri-La’s Barr Al Jissah Resort & Spa, Muscat’s philosophy by providing highest quality of friendly service to our customer. He/She is to lead by example, always adopting a positive attitude to keep team spirit at its highest.
 To implement service standards and procedures to ensure that they are achieved and followed by proper training, supervision and control.
 To motivate, educate and develop staff on a continuous basis to achieve an overall maximum of efficiency and confidence.
 We expect your outlet to be very busy due to high turnover which means most house guests and a lot of local guests will patronize this outlet. Therefore it is important that everything possible be done to give our guests a good impression of our hotel by making sure that food, service and all other facilities are of high quality.
 The cleanliness, tidiness and orderliness of the outlet is of utmost importance. Thus, a checklist has to be kept at all areas are inspected and faults corrected soonest possible, i.e. lighting, in door plants, walls, cushions, tables and stations. Furthermore, chinaware, glassware, silverware and napkins have to be checked constantly to maintain the standard required.
 To promote good relationship with regular guests. To handle any guest complaint effectively and diplomatically.
 To maximize sales and revenues by providing good service and training his staff to up-sell.
 To capitalize on activities in the hotel and in the community, holidays and events that would bring in extra customers.
 To introduce gimmicks and promotions to the Director/Asst Director of F&B to increase sales.
 To control the Food and Beverage cost of the outlet by implementing strict portion control to prevent any wastage or pilferage. To control the labor cost by proper sales forecasting and scheduling to minimize wastage of manpower.
 To ensure that all furniture, equipment, utensils and silverware under his charge are accounted for, properly handled regularly serviced and maintained to prevent excessive wear and tear.
 To communicate and present a positive attitude to provide leadership to all staff at all times in order to attain all desired goals.
 Be environmental friendly, reduce waste, recycle when possible, and reuse whenever applicable.

Italian Restuarant Manager (173233)

Beyond ONE

<div>
 
 We don&rsquo;t think about job roles in a traditional way. We are anti-silo. Anti-career stagnation. Anti-conventional.
 
 
 
 
 
 Beyond ONE is a digital services provider radically reshaping the personalised digital ecosystems of consumers in high growth markets around the world. We&rsquo;re building a digital services aggregator platform, with a strong telco foundation, and a profitable growth strategy that empowers users to drive their own experience&mdash;subscribe once, source from many, and only pay for what you actually use.
 
 
 
 
 
 Since being founded in 2021, we&rsquo;ve acquired Virgin Mobile MEA, Friendi Mobile MEA and Virgin Mobile LATAM (with 6.5 million subscribers) and 1600 dedicated colleagues across Chile, Colombia, KSA, Kuwait, Mexico, Oman and UAE.
 
 
 
 
 
 To disrupt for good takes a rebellious spirit, a questioning mind and a warm heart. We really care about how to get things done and not who manages who. We benefit from our diversity, and together, we disrupt the way we and others thinkin about our lives for good.
 
 
 
 
 
 Do you want to exchange ideas, learn from each other and leave your mark on our journey? This is the place for you.
 
 
 
 
 
 
 Role Purpose
 
 
 
 
 Why this role matters:
 
 
 
 As MEA Fintech Commercial Operations Director, you will play a key role in driving Beyond ONE&rsquo;s strategic fintech vision across the Middle East and Africa. You&rsquo;ll solve complex challenges around market entry, financial inclusion, and digital payment innovation. Your contributions will help shape our regional fintech strategy, cross-functional operations, and ultimately the way we disrupt the market with scalable, customer-centric digital financial services. You will also be responsible for defining market-specific strategies to differentiate our offerings across segments and geographies, ensuring alignment between brand positioning and customer needs.
 
 
 
 
 
 
 What success looks like:
 
 
 
 In your first year, you will lead the successful launch and operations of fintech ventures across existing operations in Oman and Saudi Arabia, grow MEA fintech revenue by executing on new commercial partnerships, and integrate fintech offerings into newly acquired businesses while aligning with local compliance requirements. You will deliver compelling go-to-market plans, optimize the digital customer journey, and elevate customer experience standards across all digital and physical touchpoints.
 
 
 
 
 
 
 Why this is for you:
 
 
 
 If you're keen on solving the challenge of building next-gen fintech ecosystems in high-growth markets, hit us up. We're looking for someone ready to tackle this challenge head-on and make an impact from day one.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 In this role, you will:
 
 <ul>
 <li>
 
 Lead
 
 the MEA fintech commercial strategy and P&amp;L, ensuring profitable growth across multiple markets.
 </li>
 <li>
 
 Collaborate
 
 with product, marketing, legal, tech, compliance, and sales teams to drive seamless go-to-market fintech execution.
 </li>
 <li>
 
 Manage
 
 regulatory, compliance, and licensing processes to ensure operational continuity across regions.
 </li>
 <li>
 
 Drive
 
 new fintech ventures, including lead the launch of new ventures and multi-brand Banking-as-a-Service (BaaS) models.
 </li>
 <li>
 
 Oversee
 
 strategic partnerships with regulators, banks, PSPs, and consultants to expand market presence.
 </li>
 <li>
 
 Support
 
 fintech M&amp;A efforts and post-acquisition integration into Beyond ONE&rsquo;s operations.
 </li>
 <li>
 
 Mentor
 
 commercial leads and cross-functional teams to foster innovation and accountability across the fintech vertical.
 </li>
 <li>
 
 Define
 
 and implement targeted segment strategies for market growth and brand differentiation.
 </li>
 <li>
 
 Develop
 
 innovative acquisition, retention, and revenue-generating offers tailored to customer needs and aligned with market insights.
 </li>
 <li>
 
 Oversee
 
 the development and optimization of digital and physical sales and distribution channels to maximize reach and performance.
 </li>
 <li>
 
 Lead
 
 and evolve the fintech product roadmap, including proposition development, investment prioritization, and lifecycle management.
 </li>
 <li>
 
 Optimize
 
 digital sales performance and enhance the end-to-end customer journey with a digital-first mindset.
 </li>
 <li>
 
 Lead
 
 strategic planning and performance reporting processes to evaluate commercial initiatives and adjust direction as needed.
 </li>
 <li>
 
 Champion
 
 exceptional customer experience across all touchpoints to build long-term loyalty and brand equity.
 </li>
 </ul>
 
 
 
 
 
 Qualifications &amp; Attributes
 
 
 
 We&rsquo;re seeking someone who embodies the following:
 
 
 
 
 
 
 Education:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s in Finance, Business, or a related field. MBA or Master&rsquo;s in Finance/Fintech preferred.
 </li>
 </ul>
 
 
 
 
 
 Experience:
 
 
 <ul>
 <li>
 10+ years in senior fintech or digital financial services leadership, preferably in high-growth or emerging markets. A background in running commercial operations or leading a fintech, particularly with experience in commercial performance management and channel development.
 </li>
 </ul>
 
 
 
 
 
 Technical Skills:
 
 
 <ul>
 <li>
 
 Must-haves:
 
 In-depth expertise in digital payments, mobile financial services, and regional financial ecosystems. Proven experience managing P&amp;Ls and launching fintech ventures.
 </li>
 <li>
 
 Nice-to-haves:
 
 Familiarity with PSP/BIN licensing structures, multi-brand BaaS frameworks, and fintech M&amp;A integration.
 </li>
 <li>
 Expertise in product lifecycle management, go-to-market strategy, brand positioning, and customer segmentation.
 </li>
 <li>
 Strong capability in optimizing commercial portfolios and driving revenue via digital-first approaches.
 </li>
 </ul>
 
 
 
 
 
 Unique Attributes:
 
 
 
 
 
 <ul>
 <li>
 Thrives in fast-paced environments requiring cross-regional collaboration and complex decision-making.
 </li>
 <li>
 Possesses a proactive mindset and strong stakeholder management skills across business and regulatory domains.
 </li>
 <li>
 Excels with Agile, product-led delivery models, and data-driven decision-making in evolving fintech landscapes.
 </li>
 <li>
 Proven leadership skills in managing high-performing commercial teams.
 </li>
 <li>
 Advanced proficiency in Microsoft Excel, PowerPoint, and Word.
 </li>
 <li>
 Strong communication and executive-level stakeholder engagement capabilities.
 </li>
 <li>
 Familiarity with GCC market dynamics.
 </li>
 <li>
 Demonstrated ability to lead through ambiguity and drive innovation in rapidly evolving markets.
 </li>
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 What we offer:
 
 
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 Rapid learning opportunities - we enable learning through flexible career paths, exposure to challenging &amp; meaningful work that will help build and strengthen your expertise.
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 Hybrid work environment - flexibility to work from home 2 days a week.
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 Healthcare and other local benefits offered in market.
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 By submitting your application, you acknowledge and consent to the use of Greenhouse &amp; BrightHire during the recruitment process. This may include the storage and processing of your data on servers located outside your country of residence. For further information, please contact us at dataprivacy@beyond.one.
 
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Regional Fintech Commercial Operations Director

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Regional Fintech Commercial Operations Director