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director of quality

Marriott International

<div>Additional Information 
Job Number25194704 
Job CategoryProcurement, Purchasing, and Quality Assurance 
LocationThe St. Regis Saadiyat Island Resort Abu Dhabi, Saadiyat Island, Abu Dhabi, United Arab Emirates, United Arab Emirates 
ScheduleFull Time 
Located Remotely?N 
Position Type Management<div><div> 
JOB SUMMARY 
Responsible for communicating the concept of Total Quality Management through advising, coaching, training, and facilitating. Position works with direct reports, General Managers, and other staff to develop and implement quality assurance strategies. The position is responsible for ensuring that quality processes meet company&rsquo;s mission and brand standards, target customer needs, ensure employee satisfaction, and focus on continuous improvement at the property level. . 
CANDIDATE PROFILE 
Education and Experience
<ul><li>2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.</li></ul>
OR
<ul><li>4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.</li></ul> 
CORE WORK ACTIVITIES 
Managing Quality Assurance Goals
<ul><li>Coaches managers on adopting the Total Quality Management leadership style.</li></ul>
<ul><li>Makes and executes the necessary decisions to keep property moving forward toward achievement of goals.</li></ul>
<ul><li>Directs property quality efforts to address critical customer requirements.</li></ul>
<ul><li>Facilitates process improvement teams, assuring use of the systematic processes, and improvement is achievable and measurable.</li></ul> 
Leading Quality Assurance Team
<ul><li>Trains team members and managers on problem solving, process improvement and strategic planning techniques</li></ul>
<ul><li>Develops systems to enable employees to understand guest satisfaction results.</li></ul>
<ul><li>Communicates a clear and consistent message regarding departmental goals to produce desired results.</li></ul>
<ul><li>Coaches managers on adopting the Total Quality Management leadership style.</li></ul>
<ul><li>Educates new employees on the foundations of the quality processes, how to use quality tools and their role in continuous improvement.</li></ul>
<ul><li>Familiarizes employees with the daily quality production reports and how to spot trends in their work areas and initiate root cause analysis.</li></ul> 
Managing Quality Tools
<ul><li>Ensures that management practices at all levels are aligned with quality tools.</li></ul>
<ul><li>Uses data collection methods to compile, display, track, and analyze defect trends.</li></ul>
<ul><li>Demonstrates and communicates key drivers of guest satisfaction for the brand&rsquo;s target customer.</li></ul>
<ul><li>Analyzes issues and identifies trends.</li></ul> 
Managing the Guest Experience
<ul><li>Reviews guest feedback with leadership team and ensures appropriate corrective action is taken.</li></ul>
<ul><li>Responds to and handles guest problems and complaints.</li></ul>
<ul><li>Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.</li></ul>
<ul><li>Creates an atmosphere in all properties that meets or exceeds guest expectations.</li></ul> 
Managing and Conducting Human Resources Activities
<ul><li>Facilitates the development of creative solutions to overcome obstacles and ensures implementation to continually improve guest satisfaction results.</li></ul>
<ul><li>Ensures employees are treated fairly and equitably.</li></ul>
<ul><li>Ensures that regular, ongoing communication is happening in quality assurance.</li></ul>
<ul><li>Fosters employee commitment to providing excellent service, participates in daily stand-up meetings and models desired service behaviors in all interactions with guests and employees.</li></ul>
<ul><li>Incorporates guest satisfaction as a component of staff/operations meetings with an emphasis on generating innovative ways to continually improve results.</li></ul>
<ul><li>Sets goals and expectations for direct reports using the performance review process and holds staff accountable for successful performance.</li></ul>
<ul><li>Solicits employee feedback, utilizes an &ldquo;open door policy&rdquo; and reviews employee satisfaction results to identify and address employee problems or concerns.</li></ul>
<ul><li>Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process.</li></ul>
<ul><li>Conducts annual performance appraisal with direct reports according to Standard Operating Procedures.</li></ul>
<ul><li>Champions change, ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary.</li></ul></div><div> 
</div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Combining timeless glamour with a vanguard spirit, St. Regis Hotels &amp; Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Director of Quality

Al Riyady For Auditing of Accounts EST

Location: Al Ain Salary: AED 5,000 &ndash; 6,000 (based on experience) Joining: Immediate Joiner PreferredPosition SummaryThe Head of Quality Control &ndash; Specialty Coffee is responsible for ensuring the highest standards of coffee quality across sourcing, roasting, preparation, and final product delivery. This role oversees the development and enforcement of quality protocols, taste evaluation, consistency checks, and overall improvement of the boutique&rsquo;s specialty coffee offerings. The position requires deep knowledge of specialty coffee standards and strong experience in quality management within a caf&eacute;, roastery, or related environment.Key Responsibilities<ul><li>Oversee the full quality control process for specialty coffee from bean selection to final preparation.</li><li>Evaluate coffee bean quality, roasting profiles, aroma, taste notes, and overall consistency.</li><li>Conduct cupping sessions and maintain detailed quality records.</li><li>Develop and implement quality standards and SOPs related to coffee operations.</li><li>Work closely with baristas and management to ensure proper brewing techniques and product presentation.</li><li>Recommend and monitor improvements in sourcing, roasting, and brewing methods.</li><li>Ensure equipment calibration and cleanliness standards are maintained.</li><li>Train team members on quality benchmarks and identify areas for continuous improvement.</li></ul>Skills &amp; Qualifications<ul><li>7&ndash;10 years of experience in specialty coffee quality control, barista training, roasting.</li><li>Strong background in specialty coffee tasting, cupping, and sensory evaluation.</li><li>Familiarity with roasting standards, bean grading, and specialty coffee classifications.</li><li>Experience working in specialty coffee shops, premium caf&eacute;s, or roasteries.</li><li>Excellent communication, attention to detail, and ability to maintain consistency in high-demand environments.</li><li>Ability to work independently and ensure strict adherence to quality protocols.</li></ul>Job Types: Full-time, PermanentPay: AED5,000.00 - AED6,000.00 per monthApplication Question(s):<ul><li>Nationality?</li><li>This role is based in Al Ain - are you willing to relocate if not already living there?</li><li>How many years of Quality Control in Specialty Coffee do you have?</li><li>Expected Salary?</li><li>Immediate Joiner?</li></ul>

Head of Quality Control – Specialty Coffee (in Al Ain)

Grand Millennium Al Wahda

<div>As an E-Commerce Executive, you play a key role in online content management, exploring online marketing opportunities, and overseeing the SEO of the company&rsquo;s website and web traffic. Additionally, the role involves contributing to the day-to-day operations of the department, along with associated tasks and duties.
Key Job Responsibilities:<ul>
<li>
Collaborate with the Director of Marketing &amp; Communications / Marketing &amp; Communications Manager to develop and enhance traffic through direct and indirect online channels, aiming to boost overall property revenue and key financial and customer metrics.</li>
<li>Evaluate the performance of the branded website, offering suggestions to promote and enhance the hotel's online presence, with the goal of increasing bookings and ensuring website currency.</li>
<li>Monitor, implement, and execute the property's active presence on all social media tools to maximize online exposure.</li>
<li>Develop e-newsletters and other online advertising mediums related to the property, including its presence on partners' e-newsletters.</li>
<li>Ensure accurate and brand-compliant content (photography &amp; descriptions) for the property on all online channels.</li>
<li>Conduct regular quality assurance audits on the hotel's descriptive content and images, ensuring consistency across all channels and alignment with the brand website.</li>
<li>Load and update content (photography &amp; descriptions) for the property on all online channels in consultation with the Director of Marketing &amp; Communications.</li>
<li>Monitor and assess the property's reviews on online portals, ensuring official hotel feedback is provided as needed.</li>
<li>Assist in identifying and evaluating new marketing opportunities to increase direct internet traffic and drive online production.</li>
<li>Assist in evaluating the online presence and rate position of immediate competitors.</li>
<li>Collaborate with the Director of Marketing &amp; Communications in monitoring and implementing the full-year Online Marketing and advertising plan.</li>
<li>Operate in a safe and environmentally friendly manner to safeguard the health and safety of colleagues, as well as contribute to environmental conservation.</li>
<li>Adhere to the company&rsquo;s environmental, health, and safety procedures and policies.</li></ul></div>

E-Commerce Executive

The Grid Studio

<div>
 
 We are seeking a
 
 Senior Graphic Designer
 
 to lead creative and design functions for one of our key clients, which is a
 
 governmental entity in Abu Dhabi
 
 . The role will be
 
 based at the client&rsquo;s office
 
 , working under the direction and guidance of the
 
 Art Director.
 
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Develop and produce
 
 print and digital collaterals
 
 for campaigns and events.
 </li>
 <li>
 Create compelling
 
 visuals and layouts
 
 for social media, newsletters, and digital channels.
 </li>
 <li>
 Maintain
 
 brand consistency
 
 and update design templates as needed.
 </li>
 <li>
 Manage
 
 day-to-day design tasks and adaptations
 
 with high attention to detail.
 </li>
 <li>
 Supervise and guide
 
 a junior designer
 
 to ensure quality and alignment with brand standards.
 </li>
 <li>
 Collaborate with
 
 cross-functional teams
 
 , including Art Director, Copywriter and Account Manager to deliver cohesive creative outputs.
 </li>
 </ul>
 
 
 
 
 
 Requirements
 
 
 <ul>
 <li>
 
 6&ndash;8 years of experience
 
 in design, preferably with exposure to
 
 governmental brands
 
 .
 </li>
 <li>
 Advanced proficiency in
 
 Adobe Creative Suite
 
 .
 </li>
 <li>
 Strong visual storytelling and bilingual (Arabic/English) communication skills.
 </li>
 <li>
 
 Based in Abu Dhabi
 
 .
 </li>
 <li>
 Proven ability to
 
 work efficiently in a fast-paced environment
 
 without compromising on quality.
 </li>
 <li>
 Bachelor&rsquo;s degree in Graphic Design or Visual Communication.
 </li>
 <li>
 Arabic speaker.
 </li>
 </ul>
 
 
 
 
 
 About The Grid Studio
 
 
 
 The Grid Studio is a newly established creative agency based in the UAE, that supports clients across the full spectrum of branding and advertising, including brand strategy, creative campaigns, visual identity, social content, and crafted design.
 
 
 
 
 
 As we continue to grow, we&rsquo;re looking for individuals who want to grow with us and join us in creating the next chapter of The Grid Studio.
 
 
 
 
 
 If interested, please share your CV and portfolio.
 
</div>

Senior Graphic Designer - Abu Dhabi

New York University

<div>Position Summary:
<div>
Applications are welcome from all qualified candidates. In line with UAE regulations, Emirati candidates are encouraged to apply.</div><div></div><div> 
New York University Abu Dhabi (NYUAD) seeks to appoint a Associate Director, Executive MBA Programs reporting to Executive Director, Student Experience and Advising.</div><div></div><div> 
The Associate Director will serve as the primary point of contact as account/relationship manager for the Stern at NYUAD Executive MBA program. Collaborate with department leadership to ensure smooth delivery of the EMBA program held at Stern at NYUAD and locations off-site. Plan, staff, and manage the logistics and operations of multiple program days, plus special events.</div><div></div><div> 
The Associate Director will manage the development and implementation of the Stern at NYUAD EMBA program. They will be the point person on the Programs, Advising and Student Experience (PASE) for EMBA-related matters and queries. The Associate Director will work closely with colleagues across Stern at NYUAD, NYUAD, and NYU Stern in NY to provide comprehensive support for the EMBA program and students.</div><div></div><div> 
The Associate Director will ensure the successful delivery of EMBA including monthly class days and One-week residencies. The Associate Director will oversee the entire residency process and design to tailor the content of the tours to the Stern at NYUAD EMBA audience, including activities that involve senior government figures, business leaders, educators, and nonprofit professionals. In collaboration with PASE, the Stern at NYUAD Career Management Center, Dean&rsquo;s Office, NYU Alumni Office, and colleagues on other NYU campuses, identify and cultivate relationships with companies and business leaders abroad to engage them for the program. The Associate Director will have responsibility for the Abu Dhabi class days and residencies, ranging from: maintaining and establishing program policies, booking contracts for hotel residencies, and working with the PASE team to provide operations and logistics for classrooms, bookstore relationships, and student support. Serve as a key point person for EMBA activities for students and faculty.</div><div></div><div> 
Job Responsibilities:</div><ul><li>
Serve as the primary point of contact as account/relationship manager for the Executive MBA program</li><li>
Collaborate with department leadership to ensure smooth delivery of the EMBA program held at NYU Abu Dhabi, NYU New York and other NYU sites</li><li>
With PASE team support, plan, staff, and manage the logistics and operations of multiple program days, residencies, plus special events</li><li>
Manage and advise students on EMBA academic program policies and procedures (e.g. course requirements, specializations, leaves of absence, etc.)</li><li>
Serve as the main contact to the students, student sponsors/employers and administration interacting with participants to provide the highest level of customer service for student service related issues and sensitive matters</li><li>
Partner with PASE colleagues to deliver successful programming and provide administrative support on class days (e.g. classrooms, catering, AV/IT, materials, and special event planning)</li><li>
Represent EMBA student needs in conversations with NYUAD Student Finance and NYU Stern Bursar, the NYUAD Health Center, NYUAD Campus Safety, NYUAD Immigration, and others</li><li>
Manage EMBA student employees. Draft and manage communications processes to the EMBA student population 
Advise and counsel students on elective course selection and registration</li><li>
In coordination with the Associate Director of Programs and Advising, plan and manage the registration and elective choice process for admitted students</li><li>
Edit and produce multiple documents used by students in EMBA core/elective course registration</li><li>
Monitor drop out and admittance rates; conduct analyses and produce regular reports on rates for Stern at NYUAD leadership that support strategic goals.</li><li>
Plan and manage the specialization process for the EMBA program, including consulting students on specialization requirements and working with academic advisors on course specialization approvals 
Liaise with the Vice Dean, Executive Director of Student Experience and Advising, and Associate Director of Academic Planning and Advising in the areas of academic planning and program development for EMBA related initiatives</li><li>
Co-create and implement academic curriculum and program delivery for EMBA programs ((incl. Accreditation, academic policies, syllabi review, bulletin, course evaluations)</li><li>
Establish strategic relationships with faculty</li><li>
Create customized support frameworks for the weekend and global residency structure, anticipate challenges through needs assessments, and serve as the primary faculty-administration liaison</li><li>
Serve as primary spokesperson for students to the Vice Dean, Executive Director, and Stern at NYUAD units such as the Dean&rsquo;s Office, Career Management Center, Admissions, and Alumni Affairs</li><li>
Establish strategic relationships with faculty 
Lead the coordination and communication with EMBA students re: on-boarding to the program, course schedule, housing/accommodations, bursar and billing, immigration and visas, health/safety concerns, dietary requirements, and, for the residencies, applications, passport renewals, costs, flights and room accommodations</li><li>
Work closely with relevant members of the PASE team and other NYUAD offices on the logistics of the on-boarding process</li><li>
Create and update content for the Stern at NYUAD EMBA student portal/EMBA Hub and Stern at NYUAD public website 
Prior to an international residency, communicate with students about all travel logistics and requirements</li><li>
Register students with the relevant government agencies and NYU Traveler database</li><li>
Manage all aspects of the residency while abroad (speakers, site visit logistics, program orientation, etc.) Keep track of student attendance at classes and meetings abroad, and report problems to faculty as needed 
Additional Programs, Advising and Student Experience duties as required</li></ul>
Qualifications:
<div>
Required Education:</div><ul><li>
Bachelor's Degree in related field</li></ul><div>
Required Experience:</div><ul><li>
5+ years relevant experience or equivalent combination. Must include experience developing and implementing programs, overseeing student services, or related professional services experience</li><li>
Excellent interpersonal, communication and organizational skills</li><li>
Demonstrated event and program management and execution</li><li>
Great attention to detail and project management</li><li>
Demonstrated writing ability</li><li>
Proficiency using word-processing, database and spreadsheet software</li><li>
Demonstrated ability to to manage relationships with a wide range of stakeholders including senior-level executives, alumni, deans, faculty, onsite administrators, and Stern, NYU and NYUAD colleagues based in different NYU campuses and global sites</li></ul><div>
Preferred Education:</div><ul><li>
Master's Degree</li></ul><div>
Preferred Experience:</div><ul><li>
7+ years Experience in an academic and/or international environment. Prior work with MBA and/or Executive MBA programs</li><li>
Knowledge of program and event coordination, and curriculum development</li><li>
Must be well versed in quality data collection to ensure adequacy, accuracy and legitimacy of data in NYU and NYUAD systems and be able to strictly follow data privacy and security procedures for data handling and analysis to ensure adherence to legal and institutional standards</li></ul>
Additional Information:
<div>
NYU Abu Dhabi is a degree-granting research university with a fully integrated liberal arts and science undergraduate program in the Arts, Sciences, Social Sciences, Humanities, and Engineering. NYU Abu Dhabi, NYU New York, and NYU Shanghai, form the backbone of NYU&rsquo;s global network university, an interconnected network of portal campuses and academic centers across six continents that enable seamless international mobility of students and faculty in their pursuit of academic and scholarly activity. This global university represents a transformative shift in higher education, one in which the intellectual and creative endeavors of academia are shaped and examined through an international and multicultural perspective. As a major intellectual hub at the crossroads of the Arab world, NYUAD serves as a center for scholarly thought, advanced research, knowledge creation, and sharing, through its academic, research, and creative activities.</div></div>

Associate Director, Executive MBA Programs - Stern@NYUAD

Chain Reaction

<div>
 
 Chain Reaction is an award-winning digital marketing agency based in the GCC and Levant. We develop bespoke digital strategies to help our clients achieve their growth goals, combining online marketing techniques including Online Advertising, SEO, Content Marketing, Social Media, Influencer Marketing, and more.
 
 
 
 Chain Reaction, an&nbsp;
 
 award-winning digital marketing agency
 
 &nbsp;in the GCC &amp; Levant, is looking for an&nbsp;
 
 Account Director
 
 &nbsp;to lead a portfolio of key accounts. If you have&nbsp;
 
 integrated digital experience, strong client leadership skills, and are available immediately
 
 , we want to hear from you!
 
 
 
 
 What You'll Do:
 
 
 
 
 
 ✅ Lead key client accounts, ensuring seamless cross-team collaboration.
 
 ✅ Work closely with Social, Creative, Strategy &amp; Performance teams.
 
 ✅ Build &amp; maintain strong relationships with senior clients.
 
 ✅ Develop &amp; execute client business plans aligned with agency objectives.
 
 ✅ Oversee creative quality, financial management &amp; internal communication.
 
 ✅ Mentor and lead account teams, driving best practices.
 
 
 
 
 
 
 
 
 Requirements
 
 
 
 <ul>
 <li>
 ✔️&nbsp;
 
 8 -10 years of agency experience
 
 , including 2+ years as an Account Director.
 
 ✔️ Proven expertise in&nbsp;
 
 digital marketing, campaigns, and product marketing
 
 .
 
 ✔️ Strong leadership, problem-solving &amp; negotiation skills.
 
 ✔️ Ability to manage multiple accounts in a fast-paced environment.
 
 ✔️ Creative &amp; strategic mindset with a results-driven approach.
 </li>
 <li>
 📍&nbsp;
 
 Location:
 
 &nbsp;Abu Dhabi |&nbsp;
 
 Immediate availability required
 
 </li>
 </ul>
 
 If you are passionate about digital marketing and meet the above qualifications, we would love to hear from you!
 
</div>

Account Director - Social Media

CHAIN REACTION

<div>Chain Reaction is an award-winning digital marketing agency based in the GCC and Levant. We develop bespoke digital strategies to help our clients achieve their growth goals, combining online marketing techniques including Online Advertising, SEO, Content Marketing, Social Media, Influencer Marketing, and more.
Chain Reaction, an award-winning digital marketing agency in the GCC &amp; Levant, is looking for an Account Director to lead a portfolio of key accounts. If you have integrated digital experience, strong client leadership skills, and are available immediately, we want to hear from you!<h3 class="jobSectionHeader">
What You&rsquo;ll Do:</h3>
&#9989; Lead key client accounts, ensuring seamless cross-team collaboration. 
&#9989; Work closely with Social, Creative, Strategy &amp; Performance teams. 
&#9989; Build &amp; maintain strong relationships with senior clients. 
&#9989; Develop &amp; execute client business plans aligned with agency objectives. 
&#9989; Oversee creative quality, financial management &amp; internal communication. 
&#9989; Mentor and lead account teams, driving best practices.
Requirements<ul>
<li>
&#10004;&#65039; 8 -10 years of agency experience, including 2+ years as an Account Director. 
&#10004;&#65039; Proven expertise in digital marketing, campaigns, and product marketing. 
&#10004;&#65039; Strong leadership, problem-solving &amp; negotiation skills. 
&#10004;&#65039; Ability to manage multiple accounts in a fast-paced environment. 
&#10004;&#65039; Creative &amp; strategic mindset with a results-driven approach.</li>
<li> Location: Abu Dhabi | Immediate availability required
</li></ul>If you are passionate about digital marketing and meet the above qualifications, we would love to hear from you!</div>

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