business analyst

data analyst

legal consultant

legal associate

cx analyst

dispute resolution analyst

noon

<div>
 
 
 About noon
 
 
 
 We&rsquo;re building an ecosystem of digital products and services that power everyday life across the Middle East&mdash;fast, scalable, and deeply customer-centric. Our mission is to deliver to every door every day. We want to redefine what technology can do in this region, and we&rsquo;re looking for a Dispute Resolution Manager who can help us move even faster.
 
 
 
 
 
 noon&rsquo;s mission: Every door, every day.
 
 
 
 
 
 
 What you'll do:
 
 
 
 Team noon has some of the fastest, smartest, and hardest-working people we've encountered. With a young, aggressive, and talented team, we're driving major missions forward.
 
 
 
 
 
 The Dispute Resolution Manager will lead and oversee complex customer disputes including on-demand e-commerce business units. The role ensures fair, timely, and compliant resolutions that balance customer experience with business interests. The position requires bilingual communication (English &amp; Arabic) and direct customer calling for escalated or high-impact cases to ensure clarity, empathy, and trust.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Manage end-to-end dispute resolution for issues related to delayed, missing, incorrect, or refunded orders across GCC markets.
 </li>
 <li>
 Call customers directly for escalated or sensitive cases to ensure accurate understanding and satisfactory closure.
 </li>
 <li>
 Develop and enforce SOPs and decision frameworks to ensure fair and consistent dispute handling.
 </li>
 <li>
 Collaborate with Operations, Payments, Legal, and Tech teams to address root causes and implement corrective actions.
 </li>
 <li>
 Track dispute volumes, SLA adherence, and quality to drive efficiency and continuous improvement.
 </li>
 <li>
 Review and resolve high-value, complex, or regulatory cases requiring senior oversight.
 </li>
 <li>
 Lead, coach, and support a team of dispute specialists to strengthen communication capabilities.
 </li>
 </ul>
 
 
 
 
 
 What you'll need:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in any stream
 </li>
 <li>
 6&ndash;10 years of experience in Customer Service or Operations, with at least 3 years in dispute, escalations, or complaints management.
 </li>
 <li>
 Prior experience in quick commerce, food delivery, or normal e-commerce, are strongly preferred.
 </li>
 <li>
 Bilingual proficiency in English and Arabic (spoken and written) is mandatory.
 </li>
 <li>
 Excellent communication, negotiation, and decision-making skills.
 </li>
 <li>
 Strong understanding of GCC market operations and local regulations (UAE, KSA).
 </li>
 <li>
 Proficiency in Excel/Google Sheets
 </li>
 </ul>
 
 
 
 
 
 
 
 
 
 Key Competencies:
 
 
 <ul>
 <li>
 Customer-first and resolution-focused approach
 </li>
 <li>
 Empathy and strong conflict management skills
 </li>
 <li>
 Data-driven and analytical problem solving
 </li>
 <li>
 Sound judgment under pressure
 </li>
 <li>
 Stakeholder collaboration and influence
 </li>
 <li>
 Continuous improvement mindset
 </li>
 </ul>
 
 
 
 
 
 Who will excel?
 
 
 <ul>
 <li>
 We&rsquo;re looking for people with high standards, who understand that hard work matters.
 </li>
 <li>
 You need to be relentlessly resourceful and operate with a deep bias for action.
 </li>
 <li>
 We need people with the courage to be fiercely original.
 </li>
 <li>
 noon is not for everyone; readiness to adapt, pivot, and learn is essential.
 </li>
 </ul>
</div>

Dispute Resolution Manager

Ankura

Support all aspects of dispute resolution and forensic accounting engagements, primarily damages assessments, valuations, and financial investigations.
Research and analysis of both dispute-specific and third-party information, including financial statements.
Preparing and reviewing detailed financial models in Microsoft Excel, including preparing DCF models.
Drafting written reports and other deliverables.
Managing client expectations and job administration.
Developing an external network of clients and business contacts and identifying business development opportunities.
Responsibilities:
<ul>
 <li>Support all aspects of dispute resolution and forensic accounting engagements, primarily damages assessments, valuations, and financial investigations.</li>
 <li>Research and analysis of both dispute-specific and third-party information, including financial statements.</li>
 <li>Preparing and reviewing detailed financial models in Microsoft Excel, including preparing DCF models.</li>
 <li>Drafting written reports and other deliverables.</li>
 <li>Managing client expectations and job administration.</li>
 <li>Developing an external network of clients and business contacts and identifying business development opportunities.</li>
</ul>

Senior Associate, Disputes & Economics

ignite selection

Our client is a global law firm who provide the world's preeminent corporations and financial institutions with a full business law service.The role requires an experienced lawyer who is able to work to a high standard and accept a high degree of responsibility in leading matters and maintaining client contact. Requirements <ul><li>Excellent academic background</li><li>4 to 6 years PQE</li><li>Insurance experience from a top-tier law firm</li><li>Qualified as a solicitor in England & Wales (although candidates with experience in certain other jurisdictions will also be considered)</li><li>Proactive and self-starting individual</li><li>Excellent oral and written communication skills</li><li>Strong commercial awareness</li><li>A flexible approach to work and be open to working in a multi-disciplinary team</li><li>Client facing experience is preferable</li><li>Experience of taking a lead associate role on matters, together with responsibility for supervision of more junior team members</li><li>Communicate effectively on both a practical and intellectual level and be an active listener</li><li>Demonstrate an aptitude for dealing with complex and intricate transactions involving multiple jurisdictions and that require a more creative approach</li><li>Have an interest in, and an aptitude for, developing the firm's business, and a willingness to assist in the development of client relationships through meetings, presentations, producing know-how and other business development initiatives.</li></ul>Our client offers a very completive tax free salary, family benefits package and excellent bonus scheme. They are also offering a long term career opportunity to grow within the company and the opportunity to work on premium dispute resolution work.<img src="https://www.jobg8.com/Tracking.aspx?Lpr6zL7TZREcDi544D37%2fCkfehvuur%2fky" width="0" height="0" />

Associate - Dispute Resolution

Binance

<div>
 Binance is a leading global blockchain ecosystem behind the world&rsquo;s largest cryptocurrency exchange by trading volume and registered users. We are trusted by over 280 million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 As the frontlines of the P2P market, you and the team will arbitrate customer disputes professionally
 </li>
 <li>
 Investigate trading activity and take appropriate actions to keep the marketplace safe and prevent fraudulent activity
 </li>
 <li>
 Create a culture and processes which achieve the business goals and objectives with regards to customer service
 </li>
 <li>
 Use Customer Insight and Root Cause Analytics to identify product improvements and present these to stakeholder and peers
 </li>
 <li>
 Act as the Voice of the Customer across the organization
 </li>
 <li>
 Identify and provide feedback through 1:1s, effective use of personal development plans and provision of coaching &amp; development opportunities
 </li>
 <li>
 Ensure customer and complainant surveys are carried out continuously in order to produce timely, up-to-date information about customer experience across all areas of the business
 </li>
 <li>
 Ensure that learning from complaints is shared within the organization as well as with contractors, partners and if appropriate, publicized
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 1+ years experience of proven customer facing experience or experience as a customer service representative
 </li>
 <li>
 Strong ability in IT for professional use and can handle somewhat technical queries from customers
 </li>
 <li>
 Exceptional written communication skills and a good listener
 </li>
 <li>
 Ability to multitask, prioritise, and control time effectively
 </li>
 <li>
 Knowledge of blockchain, crypto, and P2P payments is a big plus
 </li>
 <li>
 Fluency in English is required to be able to coordinate with overseas partners and stakeholders. Additional languages would be an advantage.
 </li>
 <li>
 Willing to work weekends and irregular hours which will include night shifts
 </li>
 <li>
 A Binance P2P user is highly preferred
 
 
 </li>
 </ul>
 
 Why Binance
 
 
 
 <ul>
 <li>
 Shape the future with the world&rsquo;s leading blockchain ecosystem
 </li>
 <li>
 Collaborate with world-class talent in a user-centric global organization with a flat structure
 </li>
 <li>
 Tackle unique, fast-paced projects with autonomy in an innovative environment
 </li>
 <li>
 Thrive in a results-driven workplace with opportunities for career growth and continuous learning
 </li>
 <li>
 Competitive salary and company benefits
 </li>
 <li>
 Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)
 
 
 </li>
 </ul>
 Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.
 
 
 
 By submitting a job application, you confirm that you have read and agree to our
 
 
 
 Candidate Privacy Notice
 
 
 
 .
 
 
 
 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
</div>

Dispute Analyst - P2P

SSANGYONG ENGINEERING & CONSTRUCTION COMPANY LTD

Responsibilities:<ul><li>Contract Strategy &amp; Planning</li><li>Develop contract frameworks and procurement strategies in line with UAE construction laws, FIDIC, and company policies.</li><li>Participate in project kickoff meetings and align contractual requirements with project budgets and timelines.</li><li>Tendering &amp; Subcontract Management</li><li>Prepare, issue, and evaluate tender packages for subcontractors, suppliers, and service providers.</li><li>Lead contract negotiations and finalize agreements ensuring cost efficiency and scope clarity.</li><li>Maintain a comprehensive database of approved vendors and subcontractors.</li><li>Contract Administration</li><li>Draft, review, and manage all contractual documentation including main contracts, subcontracts, variation orders, extensions of time (EOT), and claims.</li><li>Ensure all parties comply with contractual obligations, deliverables, and performance milestones.</li><li>Cost Control &amp; Commercial Management</li><li>Monitor contract budgets, payment schedules, and cash flow forecasts.</li><li>Coordinate with Quantity Surveyors and Finance teams on monthly progress valuations, invoices, and certifications.</li><li>Identify potential risks, cost overruns, and discrepancies and advise corrective commercial actions.</li><li>Claims &amp; Dispute Resolution</li><li>Prepare and evaluate claims related to delays, variations, or scope disputes.</li><li>Lead dispute resolution discussions and ensure alignment with FIDIC and UAE arbitration procedures when necessary.</li><li>Stakeholder &amp; Regulatory Coordination</li><li>Liaise with consultants, clients, legal advisors, and government entities (Dubai Municipality, Trakhees, DDA, etc.).</li><li>Ensure all contractual procedures adhere to UAE construction regulations, health &amp; safety standards, and ISO requirements.</li><li>Reporting &amp; Documentation</li><li>Maintain detailed contract logs, correspondence records, and audit trails.</li><li>Provide regular commercial reports to senior management highlighting risks, opportunities, and financial status.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s Degree in Civil Engineering, Quantity Surveying, Law, or related field.</li><li>Minimum 7-10 years of experience in contract/commercial management for high-rise or large-scale construction projects in Dubai or UAE.</li><li>Strong knowledge of FIDIC, UAE Civil Law, and local authority procedures.</li><li>Excellent negotiation, documentation, and dispute resolution skills.</li></ul>Job Types: Full-time, Permanent

Contract Manager – High-Rise Building Project (Dubai)

Charterhouse Middle East

<div>
 
 
 Competitive Salary
 
 
 
 
 
 
 Charterhouse is currently working with a leading international firm that is looking to expand their Commercial Dispute Resolution team with a Senior Associate. This role will be based in their Dubai office.
 
 
 
 
 
 The Senior Dispute Resolution Associate will be a part of a growing international team, working with some of the most prominent Disputes Partners in the region. The Senior Associate will be involved in a broad mix of commercial disputes, including arbitration, litigation, and investigations. In addition, the Senior Associate will be advising on a wide range of sectors, which include banking &amp; finance, corporate, disputes with regard to FS entities, as well as energy and infrastructure.
 
 
 
 
 
 Our client is looking to recruit candidates with 6+ years&rsquo; PQE. The successful candidate will join a supportive, high-performing team, working on high-caliber matters with access to outstanding mentorship. Regional experience and proficiency in Arabic are not prerequisites for this role. The firm is also open to relocation for the ideal candidate.
 
</div>

Senior Dispute Resolution Associate

Explore 1020+ Dispute resolution analyst in Dubai this November. Find roles across top companies and apply now to boost your career.

1020 dispute resolution analyst jobs IN Dubai

Dispute Resolution Manager

Senior Associate, Disputes & Economics

Associate - Dispute Resolution

Dispute Analyst - P2P

Dispute Analyst - P2P

Contract Manager – High-Rise Building Project (Dubai)

Senior Dispute Resolution Associate