dispute resolution analyst

Genpact

<div><div><div>Ready to shape the future of work? 
At Genpact, we don&rsquo;t just adapt to change&mdash;we drive it. AI and digital innovation are redefining industries, and we&rsquo;re leading the charge. Genpact&rsquo;s AI Gigafactory, our industry-first accelerator, is an example of how we&rsquo;re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies&rsquo; most complex challenges. 
If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that&rsquo;s shaping the future, this is your moment. 
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions &ndash; we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook. 
Inviting applications for the role of Associate/Process Developer/Senior Associate, Dispute Resolution 
In this role, you will receive and log the dispute, gather information and evidence, conduct a thorough investigation to understand the root cause, communicate with all parties involved, and finally reach a resolution such as a refund or correction. For banks, the process includes an optional temporary credit, merchant notification, the merchant's opportunity to respond, issuer decision-making, and potentially arbitration or a chargeback.</div><div>
Responsibilities 
<ul><li>Investigation: Researches and analyzes transaction details, account information, and supporting documentation.</li><li>Data Analysis: Identifies trends and patterns in disputes to prevent future occurrences.</li><li>Communication: Communicates clearly and empathetically with customers to gather information and explain findings.</li><li>Collaboration: Works with internal teams like Fraud, Legal, and Customer Service to resolve disputes and ensure compliance.</li><li>Resolution: Proposes and implements solutions, such as credits, refunds, or policy clarifications.</li><li>Documentation: Maintains clear and organized records of all interactions and resolutions.</li><li>Expertise: Serves as a subject matter expert on dispute resolution policies and procedures.</li></ul>
Qualifications we seek in you! 
Minimum Qualifications 
<ul><li>Freshers are eligible</li><li>Any Graduate</li></ul>
Preferred Qualifications/ Skills 
<ul><li>Relevant work experience, preferably in Commercial Insurance/Finance &amp; Accounting domain.</li><li>Good analytical and problem-solving skills</li><li>Prior experience in Banking or Insurance</li><li>Ability to communicate verbally and through emails.</li></ul></div><div>
Why join Genpact? 
<ul><li>Be a transformation leader &ndash; Work at the cutting edge of AI, automation, and digital innovation</li><li>Make an impact &ndash; Drive change for global enterprises and solve business challenges that matter</li><li>Accelerate your career &ndash; Get hands-on experience, mentorship, and continuous learning opportunities</li><li>Work with the best &ndash; Join 140,000+ bold thinkers and problem-solvers who push boundaries every day</li><li>Thrive in a values-driven culture &ndash; Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress</li></ul>
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up. 
Let&rsquo;s build tomorrow together. 
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. 
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.</div></div> 
JobSenior Process Associate
Primary LocationIndia-Gurugram
ScheduleFull-time
Education LevelBachelor's / Graduation / Equivalent
Job PostingDec 23, 2025, 5:40:51 AM
Unposting DateJan 22, 2026, 12:29:00 PM
Master Skills ListOperations
Job CategoryFull Time</div>

Senior Associate - Disputes

The Content House

We are seeking a detail-oriented and analytical Dispute/Chargeback Analyst to join our dynamic team. In this role, you will be the first line of defense in managing and resolving payment disputes and chargebacks for our company. Your expertise will be crucial in protecting revenue, minimizing financial loss, and ensuring a positive experience for our valued customers.Key Responsibilities:<ul><li>Investigate, process, and manage the end-to-end chargeback lifecycle for various card networks (Visa, Mastercard, Amex, etc.).</li><li>Analyze transaction data, customer correspondence, and merchant policies to build compelling representment cases.</li><li>Prepare and submit compelling evidence packages to contest invalid chargebacks through acquiring banks and payment processors.</li><li>Accurately process and resolve chargebacks in favor of the customer when valid.</li><li>Monitor dispute trends to identify potential fraud or systematic issues and report findings.</li><li>Maintain up-to-date knowledge of card network rules, regulations, and compliance requirements.</li><li>Collaborate with internal teams such as Customer Service, Finance, and Fraud Prevention to gather necessary information.</li></ul>Job Type: Full-timePay: Rs200,000.00 - Rs300,000.00 per monthWork Location: In person

Dispute/Chargeback Analyst

TPA technologies

<div><div>Location: Woburn, MA
</div>Job Description
This role is hybrid - 3 days onsite 
 
Collections Analyst &ndash; Join a Dynamic Accounts Receivables Team!
Are you a proactive, detail-oriented professional with a knack for turning past due balances into successful resolutions? We are looking for a dedicated Collections Analyst to strengthen our Accounts Receivables team. In this pivotal role, you will help ensure our financial health by efficiently managing receivable balances, resolving customer disputes, and delivering exceptional service to our external clients. If you thrive in fast-paced environments and are passionate about driving results through strong communication and organizational skills, this opportunity is for you.
What You&rsquo;ll Do:
<ul><li>Reconcile and collect outstanding receivable balances from existing customers, ensuring timely resolution and accuracy.
</li><li>Review lease agreements or purchase orders to validate billing processes, identify adjustments, and complete necessary documentation.
</li><li>Engage with customers via phone to facilitate collections, escalating issues to supervisors when required.
</li><li>Support a high volume of accounts by following strategic collection procedures and maintaining consistent follow-up.
</li><li>Prepare and deliver precise reports on contract or invoice aging statuses, contributing to effective cash flow management.
</li></ul>
Required Skills:
<ul><li>1-3 years of collections experience within an Accounts Receivables environment.
</li><li>Strong follow-up and organizational skills, capable of managing multiple tasks in a dynamic setting.
</li><li>Excellent written and verbal communication skills, with the ability to present ideas clearly and professionally.
</li><li>Ability to collaborate effectively across different teams and levels of the organization.
</li><li>Proficiency in Microsoft Office; experience with Oracle is preferred.
</li></ul>
Nice to Have Skills:
<ul><li>Familiarity with lease documents and billing adjustments.
</li><li>Prior exposure to high-volume collections processes.
</li><li>Additional experience in customer dispute resolution or related finance functions.
</li></ul>
Preferred Education and Experience:
<ul><li>Bachelor&rsquo;s degree or equivalent preferred.
</li><li>Relevant experience in a similar role within the telecommunications, real estate, or related industries.
</li></ul>
Other Requirements:
<ul><li>Ability to work in a fast-paced environment, managing multiple priorities efficiently.
</li><li>Strong analytical skills for data reconciliation and reporting.
</li><li>A proactive attitude with a focus on customer service and results.</li></ul></div>

Collections Analyst

First Community Bank

<div>First Community Bank
500 N. Water St.
Corpus Christi, TX
Position Summary
The position of Fraud Analyst is responsible for routine monitoring of bank activity and transactions to guard against and reduce financial fraud against the bank, our customers, and our employees. Includes: Debit Card Fraud, ACH Fraud, Wire Fraud, Check Fraud, Loan Fraud, ATM Fraud, Identity Theft, and Check Kiting. Responds to questions and/or provides information upon request from co-workers and customers. Stays current with fraud related issues in compliance with local, state and federal laws and regulations. The position is responsible for all Reg. E disputes and daily review of the bank&rsquo;s Fraud monitoring software. Assists Operations Manager with preparation of monthly and quarterly reports.
Essential Duties
<ul><li>Resolution of all EFT Errors</li>
<li>Assist branch personnel with EFT Errors</li>
<li>Resolution of all fraud disputes</li>
<li>Account Analysis review for suspicious activity or patterns</li>
<li>Daily review of Bill Pay Exceptions for fraud</li>
<li>Daily review of Bill Pay OFAC reporting</li>
<li>Daily review of the bank&rsquo;s Fraud monitoring software</li>
<li>Monitoring and handling all VISA CAMS reports</li>
<li>Monitoring and handling of all CANS reports</li>
<li>Monitoring and reporting on FIS closure accounts</li>
<li>Investigates account activity to identify dispute rights, fraud, or other account solutions</li>
<li>Properly track and store claim / dispute information</li>
<li>Take necessary steps to resolve discrepancies and assist with disputes in reporting system</li>
<li>Provide training as needed to all branch staff regarding Reg. E</li>
<li>Identify and report fraud trends to Operations manager</li>
<li>Maintain Retention Schedules for bank to include recording, retention, and destruction</li>
</ul>
Secondary Duties
<ul><li>The position will serve as back up for daily review of CTR&rsquo;s</li>
<li>Back up to CTRs - daily review of system generated reports to ensure all Currency</li>
<li>Transaction Reports (CTRs) are filed within the 15-day period from date of transaction</li>
<li>Review of daily cash reports for CTR&rsquo;s (CTR Merge, Cashed Check Transaction List, Cashed Checks, Cash Transaction Summary, Cash Transaction Detail)</li>
<li>CTR Acknowledgements</li>
</ul>
Knowledge, Skills, and Abilities
Knowledge of personal computers and software for word processing and spreadsheets is required. Position demands attention to detail and ability to accept constructive criticism to effect positive improvement. This position requires the ability to meet established deadlines, work productively in groups and individually, communicate effectively in writing and orally, operate standard office equipment, work extended hours occasionally, and travel to various bank locations and training activities as needed.
Position Requirements
<ul><li>Minimum five (5) years of experience in bank operations, back office preferred</li>
<li>Graduation from high school (or equivalent)</li>
<li>Experience with Excel and Word required</li>
<li>Must be detail oriented</li>
<li>Effective communication a must</li></ul></div>

Fraud Analyst

Mott MacDonald

<div>
 
 About The Role
 
 
 
 The Commercial / Contract Manager is responsible for managing all contractual and commercial aspects of projects, ensuring compliance with contractual obligations, and supporting dispute resolution and claims management. This role requires strong expertise in PPP projects and a thorough understanding of contract administration.
 
 
 
 Key Responsibilities, But Not Limited To
 
 
 
 <ul>
 <li>
 Liaise with internal departments (Legal, Contracts, EBD), engineers, contractors, and consultants.
 </li>
 <li>
 Lead internal and external coordination related to claims and dispute resolution.
 </li>
 <li>
 Review, comment, and recommend acceptance of contractor and consultant submissions.
 </li>
 <li>
 Implement methods for dispute avoidance and resolution studies.
 </li>
 <li>
 Perform duties related to claims, quantity surveying, and legal works as instructed by the Engineer.
 
 
 </li>
 </ul>
 
 Candidate specifications
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s Degree in Engineering, Law, Quantity Surveying, or Cost Engineering from a recognized university.
 </li>
 <li>
 Extensive years of post-graduate experience, with at least 10 years as a Contract Manager or Commercial Specialist on PPP projects of similar nature and size.
 </li>
 <li>
 Strong background in various Conditions of Contract and proven experience in contract administration and resolution for PPP projects.
 </li>
 <li>
 Experience in the Gulf region preferred.
 </li>
 <li>
 Fluent in written and spoken English with excellent technical and commercial communication skills.
 </li>
 <li>
 Strong computer literacy.
 </li>
 <li>
 Ability to manage complex contractual issues and implement dispute resolution strategies.
 
 
 </li>
 </ul>
 Our Purpose
 
 
 At Mott MacDonald, our purpose is to improve society by considering social outcomes in everything we do; relentlessly focusing on excellence and digital innovation, transforming our clients&rsquo; businesses, our communities and employee opportunities.
 
 
 Equality, Diversity and Inclusion
 
 
 Equality, diversity and inclusion (EDI) is at the heart of our organisation. We are an equal opportunity employer and do not discriminate, rather take positive steps towards creating a diverse and inclusive working environment.
 
 
 Flexible Working
 
 
 At Mott MacDonald, we support our staff to create work-life balance which works for them and welcome candidates looking for career flexibility. We are open to discussing flexible working at interview stage.
 
 
 
 We Can Offer
 
 
 
 <ul>
 <li>
 90 calendar days&rsquo; paid maternity leave
 </li>
 <li>
 Competitive annual leave
 </li>
 <li>
 An annual professional institution subscription
 </li>
 <li>
 Annual company performance bonus scheme &ndash; Subject to company performance
 
 
 </li>
 </ul>
 Location(s):
 
 
 Al Wakrah, QA
 
 
 
 Contract Type:
 
 Permanent
 
 
 
 Work Pattern:
 
 Full Time
 
 
 Market: Water
 
 
 
 Discipline:
 
 Project programme and commercial management
 
 
 
 Job Ref:
 
 12441
 
 
 
 Recruiter Contact:
 
 Iustina Blidariu
</div>

Commercial Manager

CapeClarke

<div>
 
 Bilingual Disputes Lawyer &ndash; Abu Dhabi
 
 
 
 
 
 We are seeking a
 
 Bilingual Disputes Lawyer
 
 to join a well-established legal practice in
 
 Abu Dhabi
 
 . This is an excellent opportunity for a lawyer looking to further develop their disputes practice within the UAE and the wider Middle East.
 
 
 
 
 
 The Role
 
 
 The successful candidate will work on a broad range of contentious matters, advising local and international clients across commercial and civil disputes. The role involves drafting, advisory work, and supporting dispute resolution proceedings within the UAE.
 
 
 
 
 
 Key Responsibilities
 
 <ul>
 <li>
 Advising clients on commercial and civil disputes under UAE law
 </li>
 <li>
 Drafting pleadings, submissions, and legal correspondence
 </li>
 <li>
 Assisting with litigation and dispute resolution proceedings
 </li>
 <li>
 Liaising with courts, authorities, and opposing counsel
 </li>
 <li>
 Supporting senior lawyers on complex and high-value disputes
 </li>
 <li>
 Managing matters efficiently and delivering practical legal advice
 </li>
 </ul>
 
 
 
 
 Requirements
 
 <ul>
 <li>
 Qualified lawyer with
 
 2&ndash;6 years&rsquo; post-qualification experience (PQE)
 
 </li>
 <li>
 
 Minimum of 2 years&rsquo; experience working in the Middle East
 
 </li>
 <li>
 
 Bilingual proficiency in Arabic and English
 
 , including legal drafting
 </li>
 <li>
 Strong understanding of UAE dispute resolution procedures
 </li>
 <li>
 Excellent drafting, analytical, and communication skills
 </li>
 <li>
 Ability to work independently and as part of a team
 </li>
 </ul>
 
 
 
 
 What&rsquo;s on Offer
 
 <ul>
 <li>
 Competitive remuneration package
 </li>
 <li>
 Exposure to high-quality disputes work
 </li>
 <li>
 Collaborative and professional working environment
 </li>
 <li>
 Long-term career development opportunities in Abu Dhabi
 </li>
 </ul>
 
 
</div>

Disputes Lawyer

ERTC Express

Job Description: Corporate Attorney &ndash; Litigation, Arbitration &amp; Dispute Resolution (Florida/NY License)Location: Remote (United States)Department: LegalEmployment Type: Full-TimePosition OverviewWe are seeking an experienced Corporate Attorney to manage and lead the company&rsquo;s dispute resolution and enforcement efforts, with a primary focus on arbitration, mediation, and litigation related to customer non-payment and contract enforcement.This role will serve as the key member of the in-house legal function and will be responsible for driving favorable outcomes in disputes while balancing legal strategy, cost efficiency, and business objectives. The ideal candidate is a pragmatic legal professional with strong litigation instincts and a demonstrated ability to resolve and negotiate positive resolutions to matters efficiently and effectively.Key Responsibilities<ul><li>Manage disputes involving customer non-payment, contract enforcement, and fee recovery through negotiation, arbitration, mediation, and litigation</li><li>Draft and oversee demand letters, pleadings, settlement agreements, and related legal documentation</li><li>Represent the company in proceedings where permitted and coordinate closely with outside counsel as necessary.</li><li>Develop and execute dispute resolution strategies aligned with financial and operational goals.</li><li>Negotiate settlements that maximize recovery while minimizing legal risk and expense</li><li>Establish and refine internal escalation, enforcement, and dispute management processes</li><li>Collaborate with Finance, Operations, and Executive Leadership to support cash flow and risk management objectives</li><li>Reduce reliance on outside counsel by expanding in-house capabilities</li></ul>Qualifications<ul><li>Juris Doctor (J.D.) from an accredited law school</li><li>Active bar admission in at least one U.S. jurisdiction (NY or Florida) (Both preferred)</li><li>5+ years of relevant experience in litigation, arbitration, mediation, or dispute resolution</li><li>Litigation experience strongly preferred</li><li>Demonstrated experience managing disputes from initiation through resolution</li><li>Strong drafting, negotiation, and legal research skills</li><li>Business-oriented mindset with the ability to balance legal rigor and commercial realities</li><li>Proven ability to manage multiple matters simultaneously in a fast-paced environment</li></ul>Preferred Experience<ul><li>Experience building or scaling in-house legal or collections functions</li><li>Background in financial services, real estate, SaaS, fintech, or professional services</li><li>Experience reducing legal spend while improving recovery outcomes</li><li>Leadership experience managing paralegals, legal operations, or junior legal staff.</li></ul>What We Offer:<ul><li>Competitive compensation commensurate with experience</li><li>Performance-based incentives tied to measurable outcomes</li><li>Remote work flexibility</li><li>High-visibility role with direct impact on company financial performance</li><li>Opportunity to help shape and mature the in-house legal function</li></ul>Job Type:<ul><li>Full Time- W2</li></ul>Benefits:<ul><li>Health insurance</li><li>Dental insurance</li><li>Employee assistance program</li><li>Health savings account</li><li>Paid time off</li><li>Vision insurance</li><li>Paid Time Off</li><li>Life Insurance</li><li>Short Term Disability</li><li>Long Term Disability</li><li>Holiday Pay</li></ul>Job Type: Full-timePay: $90,000.00 - $150,000.00 per yearBenefits:<ul><li>Dental insurance</li><li>Employee assistance program</li><li>Flexible schedule</li><li>Health insurance</li><li>Health savings account</li><li>Life insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Work Location: Remote

Corporate Attorney

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