e commerce customer service

Fusion BPO Services

<div>Are you a seasoned professional seeking rewarding customer service jobs in Howrah for experienced trainers? Does training, sharing knowledge, and building teams ignite passion in you? If the answer is yes, we have an exciting opportunity for you. We are searching for an experienced and dedicated Customer Service Trainer to join our team in Howrah. This job vacancy in Howrah requires you to conduct comprehensive training programs for a leading E-Commerce chat process. As a trainer, you will transform customer service representatives or CSRs into capable customer service agents who are well-equipped with the skills and knowledge to deliver exceptional service.
<h2 class="jobSectionHeader">Job Description</h2>
Key responsibilities of the E-Commerce Customer Service Trainer in Howrah:
<ul><li>Conduct end-to-end training programs for new and existing Customer Service CSRs.</li>
<li>Deliver classroom and blended training sessions that enhance learner capabilities and add value to their business areas.</li>
<li>Conduct refresher sessions to improve and maintain the core skills of CSRs on the operations floor.</li>
<li>Prepare and design engaging training materials.</li>
<li>Generate and analyze training reports to assess effectiveness and identify areas for improvement as a Customer Service Trainer.</li>
<li>Train new CSRs in customer service skills, process knowledge, and product knowledge through core training sessions.</li>
<li>Respond to and resolve issues arising from interactions with operations teams.</li>
<li>Conduct regular meetings with different Lines of Business (LOBs) to ensure open communication and develop action plans to address issues or concerns.</li>
<li>Provide floor support as required by the process to ensure smooth operations.</li>
<li>Coordinate with various LOBs to prepare for Training Needs Analysis (TNA).</li>
<li>Provide feedback and conduct sessions as required.</li>
<li>Manage Business Quality Metrics (BQM) and ensure compliance during the nesting period.</li>
</ul><h2 class="jobSectionHeader">Job Requirements</h2>
Essential skills and qualities of an E-Commerce Customer Service Trainer in Howrah:
<ul><li>Graduated in any field.</li>
<li>Minimum of 1-2 years of experience in the e-commerce process (documented).</li>
<li>Willingness to work 24&times;7 shifts and 6 days a week, with the flexibility to work varied schedules and shifts.</li>
<li>Excellent written, oral, and presentation skills.</li>
<li>Proficiency in MS Office products.</li>
</ul><h2 class="jobSectionHeader">Why Join Fusion CX in Howrah?</h2>
At Fusion CX, we offer an inclusive and innovative workplace where your growth with a dynamic team, premier clientele, and global organization is committed to excellence. This job vacancy in Howrah offers you a culture of continuous learning and development, a dynamic work environment, and opportunities for professional growth. As a Customer Service Trainer in Howrah, you will play a crucial role in shaping the skills and knowledge of our customer service teams. You will work with a leading e-commerce brand and have a significant impact on our team&rsquo;s success and customer satisfaction. So, if you are seeking a customer service trainer job in Howrah, apply today and embark on a rewarding journey with Fusion CX.</div>

Customer Service Trainer – Chat – E-commerce – Howrah

L'Oréal

<div>Hello, we&rsquo;re L&rsquo;Or&eacute;al, we're not just building brands, we're shaping how the world experiences beauty (and it takes a lot of cool jobs to do it). Intrigued? Keep reading, this might be the opportunity you've been searching for.<h3 class="jobSectionHeader">
A Day in the Life</h3>
As a Customer Care Executive for E-Commerce in our Operations team, you will be the primary point of contact for our online customers, ensuring a seamless and positive experience from order to delivery. You will play a crucial role in building trust and loyalty by providing exceptional support and resolving inquiries efficiently.
In this role, you will:<ul><li>
Manage the end-to-end order process for our e-commerce channels, ensuring accuracy and timeliness.</li><li>
Serve as the vital link between our customers, supply chain, and e-commerce teams to handle inquiries, returns, and resolve any issues.</li><li>
Monitor and analyze customer feedback to identify trends and contribute to the continuous improvement of our services and processes.</li><li>
Collaborate with key accounts and internal teams to support the growth of our e-commerce business and uphold our standards of service excellence.</li></ul><h3 class="jobSectionHeader"> 
We Are Looking For</h3>
We are looking for a proactive and solution-oriented individual who is dedicated to providing outstanding customer service. You are a great communicator with a talent for managing complexity and turning challenges into opportunities for improvement. The ideal candidate has:<ul><li>
A Bachelor&rsquo;s degree in a related field.</li><li>
Excellent written and verbal communication skills in both Arabic and English.</li><li>
Strong problem-solving abilities and a consumer-centric mindset.</li><li>
The ability to work collaboratively in a fast-paced environment.</li><li>
An organized and detail-oriented approach to managing tasks and projects.</li></ul><h3 class="jobSectionHeader"> 
What&rsquo;s In It For You</h3><ul><li>
A place for you to leave your comfort zone and grow beyond your potential (here, you&rsquo;ll be encouraged to try new things and take risks!)</li><li>
Real responsibility from day 1, there&rsquo;s no sitting on the sidelines at L&rsquo;Or&eacute;al</li><li>
An environment where people of every ethnicity, social background, age, religion, gender and sexual orientation as well as people with disabilities are accepted, can speak up, will thrive and are celebrated!</li><li>
A place where you can contribute to something bigger! Many of our brands have societal /environmental causes to make concrete difference</li></ul><h3 class="jobSectionHeader"> 
Who We Are</h3>
L&rsquo;Or&eacute;al is present in 150 markets on five continents. For more than a century, L&rsquo;Or&eacute;al has devoted itself solely to &lsquo;Create beauty that moves the world&rsquo;; it is now the industry world leader with &euro;42 billion consolidated sales. Together, we solve complex challenges at scale, while making sure we stay committed to making the world a more inclusive and a better place for everyone &amp; our planet.
Our daring Operations team of thousands of exceptional minds don&rsquo;t just work on complex challenges; They help create sustainable and inclusive beauty alongside our partners by crafting, innovating, sourcing, producing, and delivering millions of products and services that touch every corner of the globe.
We&rsquo;re committed to guaranteeing inclusive recruitment processes and to advocating for hiring and promoting each candidate in an ethical and equitable way. The Group strictly prohibits discrimination against any applicant for employment because of the individual&rsquo;s gender identity or expression, sexual orientation, visible and/or invisible disabilities, socio-economic and/or multicultural origins, health conditions, age, religion, or any other characteristics protected by law.</div>

Customer Care Executive E-Commerce KSA

Reed

An exciting opportunity for a passionate, customer-driven individual to join the team. Known for imaginative, colourful hand-drawn prints, creations include home furnishings, scarves, and accessories to spark the imagination. This individual will need to be professional, proactive and dedicated to providing a luxury service, with our customer at the forefront. This person will report to our CEO, and be based near Liverpool Street. Key Responsibilities: Customer Care • Be the first point of contact and consistently deliver an exceptional customer experience • Address customer enquiries through a number of channels including phone, email, live chat and social channels, working within the brand guidelines • Take a proactive approach, anticipating and preventing any barriers to a totally seamless customer experience, whilst anticipating future needs of the customer • Act as the customer advocate within the business, escalating issues where needed and providing customer feedback to the relevant commercial and operational teams • Convey a solution-focused message to the customer at all times • Liaise with external partners and suppliers to expedite issues that are raised by customers • Achieve and exceed productivity and KPI's without compromising the delivery of exceptional customer service • Strive to improve customer service and knowledge through regularly sharing customer feedback within the EJS team • Develop and nurture relationships with our VIP clients, offering a personalised service E-commerce/ Order Management - Place relevant orders with our suppliers daily - Manage work flow on our internal platforms - Manage customer orders on Shopify - Work with our shipping partners to ensure a smooth delivery process - Regularly communicate with our fulfilment centre Additional/Shared Responsibilities - Act as a company representative at seasonal retail events, assist at photoshoots when necessary - Assist with the wholesale admin function of the business, supplying goods to retailers such as Harrods and Liberty - General office upkeep and administrative tasks - Weekly, monthly and quarterly reporting on Customer Service KPIs THE IDEAL CANDIDATE Is someone who has: • Worked in a customer care environment, preferably in the ecommerce luxury retail sector • A customer centric approach in all your work • Demonstrable experience in providing exceptional customer service • Passion and desire to work proactively, offering an exceptional experience • Ability to learn quickly and absorb extensive information on our brand and product offerings • Technical agility in learning and using multiple applications and systems; ability to multi-task on a daily basis between systems • Excellent written and verbal communication skills; including attention to detail and use of excellent spelling and grammar as well as the ability to build relationships with customers • Interest in luxury design / interiors / and a passion for the brand Extra brownie points: • Experience with Shopify • Experience with CRM platforms • Proficient using Apple Mac computers Key traits you might have: • Self-motivated, high energy level, with passion to take ownership, accountability and initiative in exceeding business, team and individual goals • Meticulous attention-to-detail and proactive approach to work

Customer Services & Studio Administrator for a Luxury E commerce Brand

EV HUB AUTO HAVE GARAGE

The E-Commerce Business Coordinator is responsible for supporting and coordinating the daily operations of the company&rsquo;s online sales channels. This role ensures smooth execution of e-commerce activities by coordinating across marketing, logistics, IT, and customer service teams to drive online sales growth and improve customer experience.Key ResponsibilitiesE-Commerce Operations<ul><li>Manage and update product listings, pricing, images, descriptions, and inventory across e-commerce platforms.</li><li>Coordinate order processing, shipping, returns, and refunds with logistics and warehouse teams.</li><li>Ensure website and marketplace content is accurate and up to date.</li></ul>Coordination &amp; Execution<ul><li>Act as a liaison between internal teams (marketing, IT, finance, customer service) and external vendors.</li><li>Coordinate promotional campaigns, product launches, and seasonal sales.</li><li>Ensure timelines and deliverables are met across all e-commerce initiatives.</li></ul>Marketing &amp; Sales Support<ul><li>Support digital marketing activities including email campaigns, online promotions, and marketplace offers.</li><li>Monitor sales performance and promotional effectiveness.</li><li>Assist in managing third-party marketplaces (eBay. Amazon, Shopify)</li></ul>Data &amp; Reporting<ul><li>Track and analyze key performance indicators (KPIs) such as sales, traffic, conversion rate, and average order value.</li><li>Prepare regular performance reports and insights for management.</li><li>Identify opportunities for process improvement and growth.</li></ul>Customer Experience<ul><li>Coordinate customer inquiries, feedback, and reviews to ensure timely resolution.</li><li>Support initiatives to improve website usability and customer journey.</li><li>Maintain service quality and customer satisfaction standards.</li></ul>Required Skills &amp; Qualifications<ul><li>Bachelor&rsquo;s degree in Business, Marketing, E-Commerce, or a related field.</li><li>1&ndash;3 years of experience in e-commerce, digital operations, or online sales.</li><li>Familiarity with e-commerce platforms</li><li>Basic knowledge of digital marketing, analytics, and reporting tools.</li><li>Strong organizational, communication, and coordination skills.</li><li>Proficiency in MS Excel / Google Sheets.</li></ul>Preferred Qualifications<ul><li>Experience with CRM, ERP, or inventory management systems.</li><li>Understanding of SEO, paid ads, and online merchandising.</li><li>Ability to work in a fast-paced, deadline-driven environment.</li></ul>Job Type: Full-timePay: AED4,000.00 - AED5,000.00 per monthWork Location: In person

E.COMMERCE BUSINESS COORDINATOR (MALE) - SHARJAH

Finshark Business Solutions

Here's a job description for an E-commerce Executive:Job SummaryWe're looking for an E-commerce Executive to manage and optimize our online sales platforms, develop digital marketing strategies, and enhance customer experience.Responsibilities- Manage e-commerce websites and portals- Develop and execute online marketing strategies- Analyze sales data to identify trends and insights- Optimize product listings and visuals to improve conversion rates- Monitor website traffic and user behavior- Ensure seamless integration between online and offline sales channels- Oversee online customer service to enhance customer satisfactionQualifications- Bachelor's degree in Marketing, Business, or a related field- Proven experience in e-commerce management- Strong understanding of online marketing strategies- Excellent analytical and problem-solving skills- Familiarity with e-commerce platforms like Shopify, Magento, etc.Skills- SEO and SEM- Google Analytics- Digital marketing- Content management systems (CMS)- Email marketing- Social media advertising- Data analysis- Conversion Rate Optimization (CRO) &sup1; &sup2; &sup3;What specific skills or qualifications are you looking for in an E-commerce Executive?Job Types: Full-time, PermanentPay: ₹9,539.35 - ₹15,000.00 per monthBenefits:<ul><li>Paid sick time</li></ul>Work Location: In person

E-Commerce Executive

<div>Are you a native or fluent Hindi speaker seeking customer service jobs in Bangalore? Are you experienced in delivering exceptional service to high-value e-commerce customers? Fusion CX is looking for skilled Customer Care Executives for a domestic voice process at our Bangalore site. If you are fluent in Hindi and possess basic communication skills in English, have experience supporting high-end e-commerce clientele, and know how to turn problems into satisfaction with consultative finesse, this could be your next big move.
Whether you are searching for customer care executive jobs in Bangalore, voice process roles, or looking for e-commerce job vacancies in Bangalore, this opportunity puts you on the path to something exceptional.
<h2 class="jobSectionHeader">Job Description</h2>
Key responsibilities of a customer care executive in the E-Commerce voice process in Bangalore:
<ul><li>Provide inbound voice support to high-value e-commerce customers</li>
<li>Handle complex queries regarding orders, returns, product concerns, or premium services</li>
<li>Offer personalized, consultative support to ensure top-tier customer satisfaction</li>
<li>Deliver real-time order updates, proactive follow-ups, and escalated issue resolution</li>
<li>Display patience, active listening, and empathy while ensuring brand standards are met</li>
<li>Adhere strictly to call quality benchmarks and ensure excellent communication quality</li>
<li>Maintain documentation and CRM updates with accuracy and attention to detail</li>
<li>Demonstrate upskilled behavior in luxury customer service etiquette</li>
</ul><h2 class="jobSectionHeader">Job Requirements</h2>
Education, experience and other qualities of an ideal candidate for the customer care executive role:
<ul><li>Minimum High School pass (Class 12) or a graduate</li>
<li>Minimum 6&ndash;12 months of experience in providing voice-based support or relevant experience in a call center environment.</li>
<li>Fluent in Hindi and basic communication skills in English</li>
<li>Strong problem-solving mindset, with patience and a consultative approach</li>
<li>Demonstrated ability to deliver personalized support and adaptability</li>
</ul><h2 class="jobSectionHeader">Why Join Fusion CX?</h2>
At Fusion CX, we don&rsquo;t just fill jobs; we build careers that reflect excellence, empathy, and elite customer care. As a Customer Care Executive in Fusion CX Bangalore supporting one of India&rsquo;s most respected e-commerce clients, you will be part of a dynamic, employee-centric culture where your growth, learning, and voice matter.
<ul><li>Be part of a premium support team trained in customer service etiquette</li>
<li>Access continuous learning, upskilling, and leadership development opportunities</li>
<li>Thrive in a workplace recognized for people-first values and strong career mobility</li>
<li>Work with diverse professionals in a fast-paced, purpose-driven environment</li>
<li>Build your future in a company that values your growth as much as your performance</li>
</ul>Looking for customer care executive jobs in Bangalore, voice process roles, or job vacancies in Bangalore&rsquo;s premium service sector? Your journey begins here. At Fusion CX Bangalore, you can enjoy competitive compensation, incentives, and growth opportunities in a diverse and inclusive workplace. Apply now and experience the difference with Fusion CX as customer care executives in Bangalore.</div>

Customer Care Executive – E-Commerce (Voice Support – Hindi) – Bangalore, India

Valeo Wellbeing 

Overview:We are seeking a detail-oriented and proactive Operations Executive to join our e-commerce team. The Operations Executive will play a crucial role in ensuring smooth operations across various aspects of the e-commerce business, including order processing, inventory management, vendor coordination, and customer service. The ideal candidate should possess excellent organizational skills, strong communication abilities, and a passion for delivering exceptional customer experiences.Responsibilities:Order Processing<ul><li>Oversee the timely and accurate processing of customer orders.</li><li>Ensure orders are fulfilled efficiently and according to company standards.</li><li>Monitor order status and address any issues or delays promptly.</li></ul>Inventory Management:<ul><li>Manage inventory levels to prevent stockouts and overstock situations.</li><li>Coordinate with suppliers to ensure timely replenishment of inventory.</li><li>Conduct regular inventory audits to maintain accuracy and optimize stock levels.</li></ul>Customer Service:<ul><li>Respond to customer inquiries and resolve issues related to orders, shipments, and products.</li><li>Maintain a high level of customer satisfaction through effective communication and problem-solving.</li><li>Collaborate with the customer service team to address common issues and improve processes.</li></ul>Logistics and Shipping:<ul><li>Coordinate with logistics partners to ensure timely and cost-effective delivery of orders.</li><li>Monitor shipping activities and address any delays or issues that may arise.</li><li>Optimize shipping processes to improve efficiency and reduce costs.</li></ul>Data Analysis and Reporting:<ul><li>Analyze operational data to identify trends, inefficiencies, and areas for improvement.</li><li>Prepare regular reports on key performance metrics such as order fulfillment rates, inventory turnover, and customer satisfaction.</li><li>Use data insights to develop strategies for optimizing operations and enhancing the customer experience.</li></ul>Requirements:<ul><li>Bachelor's degree in business administration, logistics, or a related field.</li><li>Proven experience in e-commerce operations, preferably in a similar role (shopify, Unicommerce )</li><li>Strong organizational and multitasking abilities, with excellent attention to detail.</li><li>Excellent communication skills, both written and verbal.</li><li>Proficiency in using e-commerce platforms and order management systems.</li><li>Ability to work effectively in a fast-paced and dynamic environment.</li><li>Analytical mindset with the ability to interpret data and make data-driven decisions.</li><li>Strong problem-solving skills and the ability to think critically under pressure.</li><li>Ability to collaborate effectively with cross-functional teams, including customer service, marketing, and finance.</li></ul>Preferred Qualifications:<ul><li>Experience with inventory management software.</li><li>Knowledge of logistics and supply chain management principles.</li><li>Familiarity with customer relationship management (CRM) systems.</li><li>Prior experience in the retail or e-commerce industry.</li></ul>Job Types: Full-time, PermanentPay: AED2,500.00 - AED3,500.00 per month

Operations Executive

Search 10000+ E commerce customer service jobs near you this January. New roles added regularly across leading industries. Apply today.