customer operations department manager Jobs in Support Senior Specialist Revenue Management Broadband Jobs In Egypt

customer operations department manager

e-commerce operations senior manager - robusta Jobs in Support Senior Specialist Revenue Management Broadband Jobs In Egypt

e-commerce operations senior manager - robusta

ecommerce manager Jobs in Support Senior Specialist Revenue Management Broadband Jobs In Egypt

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e commerce operations senior manager robusta

Robusta Studio

<div>
 Robusta Technology Group (RTG) is a key driver of digital transformation by providing a holistic tech ecosystem. RTG works with its local and international partners to help build digital customer experiences, establish remote engineering hubs and build ventures across multiple industries and domains. In this pursuit, RTG serves as a catalyst for impact and growth through events, spaces and content focused on creating impact and growth across the different interactions.
 
 
 Robusta is a tech agency working with a diverse client base across different sectors &amp; industries on implementing digital transformation programs. Engagements are typically focused on digitization of existing operations &amp; processes and/or activation of digital customer engagement channels. With a team of 100+ tech and market consultants, robusta maintains an impactful footprint across EMEA and engages with its clients through its two key operations hubs in Egypt and Germany. You will be working with our partner Hyperone.
 
 
 
 Job Overview
 
 
 
 Responsible for overseeing Hyperone's Digital Business Fulfilment and Delivery, managing the end-to-end operations across multiple functions. This includes operations planning, quality control, demand planning, store operations, inventory management, fulfilment, and last-mile delivery to ensure efficient and seamless digital operations. Leads a structure of 10 direct reports and a total team of 200+ members, driving operational excellence and continuous process improvement. Plays a key role in aligning operational performance with the company's digital growth strategy and customer satisfaction goals.
 
 
 
 Job Responsibilities
 
 
 
 <ul>
 <li>
 Set Operations strategy for Hyperone digital business for superb customer experience enabling overall business growth
 </li>
 <li>
 Envision &amp; Enable his/her operations team team to deliver annual compelling operations results
 </li>
 <li>
 Achieve annual cost saving targets through innovation, digitization &amp; automation
 </li>
 <li>
 Keep OOS to minimal to enable business growth and customers' satisfaction
 </li>
 <li>
 Deliver the service level (on time delivery) agreed with Hyperone's digital business steering committee
 </li>
 <li>
 Increase fulfilment rate MoM as per agreed targets
 </li>
 <li>
 Lower cancellation rate MoM as per agreed targets related operations
 </li>
 <li>
 Agree on annual rebates/incentive programs with top vendors to enahnce gross margin through annual contracts
 </li>
 <li>
 Collaborate with Ecom commercial team to enable better operations planning
 </li>
 <li>
 Develop and maintain quality standards through SOPs across all fulfilment centers and their related last miles
 </li>
 <li>
 Reviewing P&amp;L on monthly basis and find opportunities for growth whether through new revenue streams, or less COGs
 </li>
 <li>
 Reporting to E-commerce Director on monthly &amp; quarterly basis detailed business results VS budgets and develop mitigation plans (if needed)
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Education: Bachelor's degree or higher in Business, Marketing, Operations, or a related field.
 </li>
 <li>
 Experience: Minimum of 10 years of overall business experience, including at least 2-3 years in e-commerce operations or digital business management.
 </li>
 <li>
 Industry Background: Experience in retail or grocery is mandatory.
 </li>
 <li>
 Marketplace Knowledge: Familiarity with online marketplaces such as Amazon, Jumia, Noon, or similar platforms is preferred.
 </li>
 <li>
 Languages: Excellent command of Arabic and English, both written and spoken.
 </li>
 <li>
 Leadership: Proven experience managing large teams and driving operational performance.
 </li>
 <li>
 Strategic Thinking: Ability to develop and execute strategies that optimize fulfilment, delivery, and customer experience.
 </li>
 <li>
 Communication: Strong interpersonal and communication skills to collaborate effectively with internal teams, suppliers, and external partners.
 </li>
 <li>
 Attention to Detail: Highly organized and detail-oriented with a focus on process accuracy and quality.
 </li>
 <li>
 Resilience: Ability to work under pressure in a fast-paced, dynamic environment while maintaining high performance standards
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 <ul>
 <li>
 Attractive compensation package including a fixed salary and variable pay
 </li>
 <li>
 Social/Medical Insurance
 </li>
 <li>
 Collaborate with industry-leading tech talents
 </li>
 <li>
 Nurture your career in a dynamic growth culture
 </li>
 </ul>
</div>

E-Commerce Operations Senior Manager - Robusta

Robusta

<div>Robusta Technology Group (RTG) is a key driver of digital transformation by providing a holistic tech ecosystem. RTG works with its local and international partners to help build digital customer experiences, establish remote engineering hubs and build ventures across multiple industries and domains. In this pursuit, RTG serves as a catalyst for impact and growth through events, spaces and content focused on creating impact and growth across the different interactions. 
Robusta is a tech agency working with a diverse client base across different sectors &amp; industries on implementing digital transformation programs. Engagements are typically focused on digitization of existing operations &amp; processes and/or activation of digital customer engagement channels. With a team of 100+ tech and market consultants, robusta maintains an impactful footprint across EMEA and engages with its clients through its two key operations hubs in Egypt and Germany. You will be working with our partner Hyperone.
Job Overview
Responsible for overseeing Hyperone&rsquo;s Digital Business Fulfilment and Delivery, managing the end-to-end operations across multiple functions. This includes operations planning, quality control, demand planning, store operations, inventory management, fulfilment, and last-mile delivery to ensure efficient and seamless digital operations. Leads a structure of 10 direct reports and a total team of 200+ members, driving operational excellence and continuous process improvement. Plays a key role in aligning operational performance with the company&rsquo;s digital growth strategy and customer satisfaction goals.
Job Responsibilities
<ul><li>Set Operations strategy for Hyperone digital business for superb customer experience enabling overall business growth</li>
<li>Envision &amp; Enable his/her operations team team to deliver annual compelling operations results</li>
<li>Achieve annual cost saving targets through innovation, digitization &amp; automation</li>
<li>Keep OOS to minimal to enable business growth and customers' satisfaction</li>
<li>Deliver the service level (on time delivery) agreed with Hyperone's digital business steering committee</li>
<li>Increase fulfilment rate MoM as per agreed targets</li>
<li>Lower cancellation rate MoM as per agreed targets related operations</li>
<li>Agree on annual rebates/incentive programs with top vendors to enahnce gross margin through annual contracts</li>
<li>Collaborate with Ecom commercial team to enable better operations planning</li>
<li>Develop and maintain quality standards through SOPs across all fulfilment centers and their related last miles</li>
<li>Reviewing P&amp;L on monthly basis and find opportunities for growth whether through new revenue streams, or less COGs</li>
<li>Reporting to E-commerce Director on monthly &amp; quarterly basis detailed business results VS budgets and develop mitigation plans (if needed)</li>
</ul>
Requirements<ul>
<li>
Education: Bachelor&rsquo;s degree or higher in Business, Marketing, Operations, or a related field.
</li><li>Experience: Minimum of 10 years of overall business experience, including at least 2&ndash;3 years in e-commerce operations or digital business management.
</li><li>Industry Background: Experience in retail or grocery is mandatory.
</li><li>Marketplace Knowledge: Familiarity with online marketplaces such as Amazon, Jumia, Noon, or similar platforms is preferred.
</li><li>Languages: Excellent command of Arabic and English, both written and spoken.
</li><li>Leadership: Proven experience managing large teams and driving operational performance.
</li><li>Strategic Thinking: Ability to develop and execute strategies that optimize fulfilment, delivery, and customer experience.
</li><li>Communication: Strong interpersonal and communication skills to collaborate effectively with internal teams, suppliers, and external partners.
</li><li>Attention to Detail: Highly organized and detail-oriented with a focus on process accuracy and quality.
</li><li>Resilience: Ability to work under pressure in a fast-paced, dynamic environment while maintaining high performance standards.</li>
</ul>
Benefits<ul>
<li>
Attractive compensation package including a fixed salary and variable pay</li>
<li>Social/Medical Insurance</li>
<li>Collaborate with industry-leading tech talents</li>
<li>Nurture your career in a dynamic growth culture</li></ul></div>

<div>Robusta Technology Group (RTG) is a key driver of digital transformation by providing a holistic tech ecosystem. RTG works with its local and international partners to help build digital customer experiences, establish remote engineering hubs, and build ventures across multiple industries and domains. In this pursuit, RTG serves as a catalyst for impact and growth through events, spaces, and content focused on creating impact and growth across the different interactions.
Robusta is a tech agency working with a diverse client base across different sectors and industries on implementing digital transformation programs. Engagements are typically focused on digitization of existing operations and processes and/or activation of digital customer engagement channels. With a team of 100+ tech and market consultants, robusta maintains an impactful footprint across EMEA and engages with its clients through its two key operations hubs in Egypt and Germany. You will be working with our partner Hyperone.
Job Overview:
Oversees Hyperone&rsquo;s website and mobile app from a commercial perspective, managing the full commercial scope including planning, category management, digital advertising, partnerships, and marketplace operations. Leads a team of 17 members, including 5 direct reports, to drive online growth, optimize product performance, and enhance digital revenue streams
Job Responsibilities
<ul><li>Set Commercial strategy for Hyperone digital business to drive growth and achieve goals set by Steering Committee
</li><li>Envision &amp; Enable his/her commercial team team to deliver annual compelling commercial results</li>
<li>Enable the Category team to increase listing %
</li><li>Agree on annual rebates/incentive programs with top vendors to enhance gross margin through annual contracts</li>
<li>Collaborate with vendors through different initiatives to grow their brands/products
</li><li>Develop rate card for Hyperone App banners, features, SMS, etc to help vendors promote their brands/products
</li><li>Develop digital strategy to achieveApp traffic goals through different digital channels such as influencers/bloggers, Affiliates or media buying with efficient ROAS
</li><li>Grow Hyperone's brands in different Marketplaces and acquire share within their landscape
</li><li>Develop &amp; Maintain solid relationships with corporates to deliver their needs whether as office supplies or employees giveaways
</li><li>Maintain a strong alignment and internal collaboration within E-commerce different functions to enable synergy and growth accordingly
</li><li>Reviewing P&amp;L on monthly basis and find opportunities for growth whether through new revenue streams, or less COGs</li>
<li>Reporting to E-commerce Director on monthly &amp; quarterly basis detailed business results VS budgets and develop mitigation plans (if needed)
</li></ul>Requirements<ul>
<li>
Education: Bachelor&rsquo;s degree or higher in Business, Marketing, or a related field.
</li><li>Experience: Minimum of 10 years of overall business experience, with at least 2&ndash;3 years in e-commerce or marketplace management.
</li><li>Industry Background: Experience in retail or grocery sectors is highly preferable.
</li><li>Marketplace Knowledge: Previous experience managing or working with platforms such as Amazon, Jumia, Noon, or similar marketplaces is an advantage.
</li><li>Languages: Excellent command of Arabic and English, both written and spoken.
</li><li>Leadership: Proven ability to lead cross-functional teams and drive performance.
</li><li>Strategic Thinking: Strong capability to plan, execute, and align marketplace strategies with overall business goals.
</li><li>Communication: Excellent interpersonal and communication skills to engage effectively with internal teams, suppliers, and marketplace partners.
</li><li>Results Orientation: Focused, goal-driven, and able to deliver measurable outcomes in a fast-paced environment.
</li><li>Financial Acumen: Strong understanding of budgeting, forecasting, and profitability management</li>
</ul>
Benefits<ul>
<li>
Attractive compensation package including a fixed salary and variable pay</li>
<li>Social and medical insurance</li>
<li>Collaborate with industry-leading tech talents</li>
<li>Nurture your career in a dynamic growth culture</li></ul></div>

E-Commerce Senior Commercial Manager - Robusta

<div>About Octopus by RTG
Octopus by RTG is the tech hiring and outsourcing arm of Robusta Technology Group, dedicated to connecting exceptional tech talent with top-tier organizations across the MENA, GCC, Europe, the US, and Canada. We specialize in building strong, long-term partnerships between skilled professionals and innovative companies. Our mission is to empower growth, innovation, and excellence by matching the right talent with the right opportunities.
Currently, we are hiring for one of our partners who are building a tech-enabled supply chain platform that empowers retailers and brands to launch 20&ndash;60 minute delivery services within days. The solutions include:<ul>
<li>
ML-based SaaS: Demand forecasting, inventory placement, and white-label customer apps.
</li><li>Shared Infrastructure: Dark stores and middle-mile logistics.
</li><li>Customer Access: Last-mile delivery and marketing ambassadors.
</li></ul>Position Overview
We are seeking a Senior Lead Engineer to join our team. You will lead 1&ndash;2 junior full-stack engineers while remaining hands-on with development. Your role will include driving integrations, implementing and customizing systems, and co-defining technical architecture and roadmaps with the CTO. Lead and mentor junior full-stack engineers while being hands-on in development.
Responsibilities
Customize and implement off-the-shelf or paid solutions:
<ul><li>Warehouse management systems (WMS)
</li><li>Order management systems (OMS)
</li><li>Last-mile routing systems
</li><li>AI-based automation (audio/text/video/image processing)
</li></ul>Drive technical integrations with large-scale B2B clients to ensure rapid go-to-market:
<ul><li>Develop APIs, data exchange protocols, and integration tools.
</li></ul><ul><li>Integrate with existing client or third-party APIs/systems (e.g., ChatGPT, Google Maps).
</li><li>Develop toolkits for standard e-commerce platforms such as Shopify, Magento, etc.
</li><li>Co-define and enforce technical architecture and best practices with the CTO.
</li><li>Co-define the technical roadmap and lead the team to execute it.
</li><li>Oversee and maintain technology, data infrastructure, and security.</li>
</ul>
Requirements<ul>
<li>
4&ndash;6 years of experience as a Full Stack Engineer.
</li><li>Hands-on experience with 3rd party integrations and APIs, including coordination with client/partner engineering teams.
</li><li>Proven experience working in Agile environments, including Scrum ceremonies, Jira/ClickUp, Slack communication, and Git flow.
</li></ul>Preferred (Big Plus)<ul>
<li>
Experience leading engineering teams.
</li><li>Familiarity with AI-assisted development tools for coding, testing, and deployment.
</li><li>Experience in e-commerce or logistics systems.
</li><li>Knowledge of Medusa, Magento, Shopify, or similar platforms.</li>
</ul>
Technical Stack<ul>
<li>
Frontend: TypeScript (Next.js with React, Nuxt.js with Vue.js)
</li><li>Backend: Python, NestJS
</li><li>Database: PostgreSQL or MySQL
</li><li>Caching: Redis or similar
</li><li>No-code Platforms: Retool or similar for internal tools
</li><li>Cloud Deployment &amp; Management: AWS, Azure, Digital Ocean, Vercel, Render, etc.
</li><li>CI/CD: GitHub Actions, CircleCI
</li><li>APM: Datadog, New Relic, etc.
</li><li>AI/LLMs: OpenAI APIs, OpenRouter, Hugging Face, etc.</li>
</ul>
Benefits<ul><li>
Opportunity to shape the technology strategy of a fast-growing supply chain platform.
</li></ul><ul><li>Leadership role with hands-on development responsibilities.
</li><li>Exposure to cutting-edge AI tools, e-commerce, and logistics technologies.</li>
<li>Flexible work location, with occasional requirements to work on client premises to expedite development.
</li><li>Company office: Sheikh Zayed.</li></ul></div>

Senior Lead Engineer - Octopus by RTG

<div>Robusta Technology Group (RTG) is a key driver of digital transformation by providing a holistic tech ecosystem. RTG works with its local and international partners to help build digital customer experiences, establish remote engineering hubs and build ventures across multiple industries and domains. In this pursuit, RTG serves as a catalyst for impact and growth through events, spaces and content focused on creating impact and growth across the different interactions.
Robusta is a tech agency working with a diverse client base across different sectors &amp; industries on implementing digital transformation programs. Engagements are typically focused on digitization of existing operations &amp; processes and/or activation of digital customer engagement channels. With a team of 100+ tech and market consultants, robusta maintains an impactful footprint across EMEA and engages with its clients through its two key operations hubs in Egypt and Germany. 
Position Overview
As a Product Manager, you will be responsible for overseeing the development and execution of robusta's digital transformation programs for a diverse client base across various sectors and industries. This includes managing the digitization of existing operations and processes, as well as activating digital customer engagement channels.
As a Product Manager at robusta, you will play a vital role in driving digital innovation and ensuring successful project implementation. You will collaborate closely with cross-functional teams, including developers, designers, and stakeholders, to understand client requirements and translate them into actionable plans. Additionally, you will be responsible for defining product roadmaps, conducting market research, maintaining product backlogs, and identifying opportunities for growth and improvement. 
Job Responsibilities
<ul><li>Lead the digital transformation programs in each phase of the product life cycle, from design through to launch and analysis for clients across various sectors and industries.</li>
<li>Collaborate with cross-functional teams to gather client requirements and translate them into product roadmaps.</li>
<li>Conduct market research and competitive analysis to identify industry trends and potential opportunities.</li>
<li>Define product features and specifications, ensuring they align with client goals and objectives.</li>
<li>Oversee the entire product lifecycle, from ideation to launch, ensuring projects are delivered on time and within budget.</li>
<li>Work closely with internal teams to ensure seamless integration and coordination between different departments.</li>
<li>Drive user testing and gather feedback to continuously improve product performance and user experience.</li>
</ul>
Requirements<ul>
<li>
Bachelor's degree in Computer Science, Engineering, or a related field.</li>
<li>Proven work experience as a Product Manager, preferably in the computer software industry.</li>
<li>Strong understanding of agile development methodologies and processes.</li>
<li>Excellent communication and interpersonal skills, with the ability to effectively collaborate and influence cross-functional teams.</li>
<li>Demonstrated ability to prioritize and manage multiple projects simultaneously.</li>
<li>Solid analytical and problem-solving skills, with a data-driven mindset.</li>
<li>Proficiency in project management tools and software such as Jira, clickup, or Notion.</li>
<li>Experience in managing client relationships and delivering projects on time and within budget.</li>
<li>Experience in setting and monitoring Product KPIs, using analytics tools such as GA4, Microsoft Clarity, Looker Studio, etc..</li>
<li>Project Management expertise; creating roadmaps, defining requirements, focusing on delivery</li>
<li>Strong grasp of the English language</li>
<li>High quality bar and attention to detail; ability to decide the readiness of a release, and evaluating output of cross-functional teams.</li>
<li>Solid reporting ability for progress reports, CPS management, and optimization of time and costs.</li>
</ul>
Nice to Haves<ul>
<li>
Experience in Product Marketing, Launch Strategies and Customer Acquisition Strategies.</li>
<li>Experience in Finance, creating business plans, and financial models</li>
<li>Experience in Product Design, wire-framing and leading activities</li></ul> 
Why work with us?<ul>
<li>
Embrace a brighter future with comprehensive Social/Medical Insurance</li>
<li>Collaborate with industry-leading tech talents</li>
<li>Nurture your career in a dynamic growth culture</li>
<li>Enjoy financial benefits with a cost of living allowance (COLA)</li>
<li>Secure your financial future with our savings plan</li>
<li>Experience the freedom of our remote-first work model</li>
<li>Customize your work-life balance with flexible working hours</li>
</ul>
Join us to shape your career and thrive in a supportive, forward-thinking environment</div>

Product Manager - Robusta

<div>Robusta Technology Group (RTG) is a key driver of digital transformation by providing a holistic tech ecosystem. RTG works with its local and international partners to help build digital customer experiences, establish remote engineering hubs and build ventures across multiple industries and domains. In this pursuit, RTG serves as a catalyst for impact and growth through events, spaces and content focused on creating impact and growth across the different interactions.
Robusta is a tech agency working with a diverse client base across different sectors &amp; industries on implementing digital transformation programs. Engagements are typically focused on digitization of existing operations &amp; processes and/or activation of digital customer engagement channels. With a team of 100+ tech and market consultants, robusta maintains an impactful footprint across EMEA and engages with its clients through its two key operations hubs in Egypt and Germany.<h3 class="jobSectionHeader">
Key Responsibilities</h3><ul>
<li>Design, develop, and maintain robust ETL processes to extract, transform, and load data into data warehouses and analytical platforms.
</li><li>Collaborate with cross-functional teams to gather data requirements and translate business needs into technical solutions.
</li><li>Optimize and troubleshoot ETL workflows to ensure performance, reliability, and scalability.
</li><li>Implement data quality checks, validation rules, and monitoring procedures.
</li><li>Support integration of new data sources and participate in data migration initiatives.
</li><li>Work with IT and infrastructure teams to ensure secure, compliant data handling.
</li><li>Stay updated on emerging technologies and recommend enhancements to data engineering practices.</li>
</ul>
Requirements<ul>
<li>
Bachelor&rsquo;s degree in Computer Science, Information Systems, or related field.
</li><li>1&ndash;3 years of hands-on experience in ETL development or data engineering.
</li><li>Strong SQL skills and experience with relational databases (SQL Server, Oracle, MySQL, etc.).
</li><li>Familiarity with cloud platforms (AWS, Azure, or GCP).
</li><li>Knowledge of data modelling, warehousing concepts, and data integration techniques.
</li><li>Experience with scripting languages (Python, Shell, etc.).
</li><li>Ability to analyze complex data sets and troubleshoot pipelines.
</li><li>Understanding of data quality, governance, and data management best practices.</li></ul></div>

Data Engineer

<div>
 Robusta Technology Group (RTG) is a key driver of digital transformation by providing a holistic tech ecosystem. RTG works with its local and international partners to help build digital customer experiences, establish remote engineering hubs and build ventures across multiple industries and domains. In this pursuit, RTG serves as a catalyst for impact and growth through events, spaces and content focused on creating impact and growth across the different interactions.
 
 
 Robusta is a tech agency working with a diverse client base across different sectors &amp; industries on implementing digital transformation programs. Engagements are typically focused on digitization of existing operations &amp; processes and/or activation of digital customer engagement channels. With a team of 100+ tech and market consultants, robusta maintains an impactful footprint across EMEA and engages with its clients through its two key operations hubs in Egypt and Germany.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Design, develop, and maintain robust ETL processes to extract, transform, and load data into data warehouses and analytical platforms.
 </li>
 <li>
 Collaborate with cross-functional teams to gather data requirements and translate business needs into technical solutions.
 </li>
 <li>
 Optimize and troubleshoot ETL workflows to ensure performance, reliability, and scalability.
 </li>
 <li>
 Implement data quality checks, validation rules, and monitoring procedures.
 </li>
 <li>
 Support integration of new data sources and participate in data migration initiatives.
 </li>
 <li>
 Work with IT and infrastructure teams to ensure secure, compliant data handling.
 </li>
 <li>
 Stay updated on emerging technologies and recommend enhancements to data engineering practices
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor's degree in Computer Science, Information Systems, or related field.
 </li>
 <li>
 1-3 years of hands-on experience in ETL development or data engineering.
 </li>
 <li>
 Strong SQL skills and experience with relational databases (SQL Server, Oracle, MySQL, etc.).
 </li>
 <li>
 Familiarity with cloud platforms (AWS, Azure, or GCP).
 </li>
 <li>
 Knowledge of data modelling, warehousing concepts, and data integration techniques.
 </li>
 <li>
 Experience with scripting languages (Python, Shell, etc.).
 </li>
 <li>
 Ability to analyze complex data sets and troubleshoot pipelines.
 </li>
 <li>
 Understanding of data quality, governance, and data management best practices.
 </li>
 </ul>
</div>

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2566 e commerce operations senior manager robusta jobs IN Support Senior Specialist Revenue Management Broadband Jobs In Egypt

E-Commerce Operations Senior Manager - Robusta

E-Commerce Operations Senior Manager - Robusta

E-Commerce Senior Commercial Manager - Robusta

Senior Lead Engineer - Octopus by RTG

Product Manager - Robusta

Data Engineer

Data Engineer