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associate customer service specialist

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customer service manager Jobs in Egypt Jobs In Egypt Jobs In Egypt Jobs In Egypt Jobs In Cairo Egypt

customer service manager

egypt customer service assistant manager

Unilever

<div>
 
 About Unilever
 
 
 
 With 3.4 billion people in over 190 countries using our products every day, Unilever is a business that makes a real impact on the world. Work on brands that are loved and improve the lives of our consumers and the communities around us. We are driven by our purpose: to make sustainable living commonplace, and it is our belief that doing business the right way drives superior performance. At the heart of what we do is our people &ndash; we believe that when our people work with purpose, we will create a better business and a better world.
 
 
 At Unilever, your career will be a unique journey, grounded in our inclusive, collaborative, and flexible working environment. We don&rsquo;t believe in the &lsquo;one size fits all&rsquo; approach and instead we will equip you with the tools you need to shape your own future.
 
 
 
 Job Purpose
 
 
 
 Unilever is the place where you can bring your purpose to life with the work that you do &ndash; creating a better business and a better world. If you looking to break down the barrier between accountancy and management to support business objectives and corporate growth &amp; act as an advisor to leadership, supporting business decision making through a combination of analytical insights, strategic acumen, and commercial mindedness then this role is just for you!
 
 
 
 What Will Your Main Responsibilities Be
 
 
 
 <ul>
 <li>
 Responsible for coordination of the execution of month zero operations as well as S&amp;OE quarter operations between SC &amp; the business
 </li>
 <li>
 Responsible for ensuring seamless operations in terms of DT &amp; direct channel order execution
 </li>
 <li>
 Accountable for coordinating supply phasing delivery with supply planning team in weekly buckets as per agreed service level signed off with our business stake holders.
 </li>
 <li>
 Responsible for managing all quarterly execution challenges in terms of supply &amp; demand &amp; taking pivotal decisions &amp; trade-offs with a service first &amp; foremost mindset
 </li>
 <li>
 Accountable for the daily stock replenishment of the general trade channel customer with the agreed phasing &ndash; ensuring stock availability &amp; system readiness
 </li>
 <li>
 Accountable for fair share stock allocation from factory to CDC/DC on daily basis.
 </li>
 <li>
 Accountable for daily fare share stock allocation across customers based on the plan achievement against monthly plan.
 </li>
 <li>
 Responsible for managing extra/adhock supply ask requirements in the short period Wk0-Wk13 through the Weekly Operation Meeting as part of the S&amp;OP Cycle structure.
 </li>
 <li>
 Use the Customer Service and Supply Chain KPI to highlight the problem areas of the operation to the concerned management in order to improve the Supply Chain process. As well as ensuring the accuracy and timeliness of all agreed supply chain/customer service KPI enhancement actions (DR/CCFOT)
 </li>
 <li>
 Responsible for team development and skill building of all team members.
 </li>
 <li>
 Safeguard the company assets comprising trade debtors by ensuring overdue control.
 </li>
 <li>
 Provide meaningful and timely information for reporting and control: Sales Analysis and Performance and Stock Availability as well as visibility on losses
 </li>
 <li>
 Lead transformative &amp; strategic projects across entire CS function as well as ensuring safe landing of business topline targets
 </li>
 <li>
 Accountable for SLOBs management as SC business counterpart.
 
 
 </li>
 </ul>
 
 Experiences &amp; Qualifications
 
 
 
 
 WHAT YOU WILL NEED TO SUCCEED
 
 
 
 <ul>
 <li>
 Minimum 5 years of experience
 </li>
 <li>
 Supply chain background is a must
 </li>
 <li>
 Preferably in FMCG or a similar field
 </li>
 <li>
 Experience leading teams
 </li>
 <li>
 Excellent stakeholder management skills
 </li>
 <li>
 Excellent communication skills
 </li>
 <li>
 SAP practical knowledge is preferable
 </li>
 <li>
 Microsoft office is a must
 
 
 </li>
 </ul>
 Unilever embraces diversity and encourages applicants from all walks of life! This means giving full and fair consideration to all applicants and continuing development of all employees regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity.
 
 
 Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their &lsquo;Whole Self&rsquo; to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.
</div>

Egypt Customer Service Assistant Manager

REDA Chemicals

<div>
 
 
 Account Manager in Coatings and Construction
 
 
 
 
 Job Ref: JB827 &ndash; Cairo, Egypt
 
 
 
 
 REDA Chemicals
 
 
 
 
 
 
 
 About the Company
 
 
 
 
 
 
 At REDA Chemicals, we passionately market and distribute a unique and innovative portfolio of specialty raw materials and industrial chemicals. We have one of the largest distribution networks with local services in more than 34 countries across the Middle East, Asia, and Africa.
 
 
 
 
 
 We are currently looking for go-getters to join our team for the following role:
 
 
 
 
 
 
 Title: Account Manager
 
 
 
 
 Industry: C1 &ndash; Coatings and Construction
 
 
 
 
 Function: Sales
 
 
 
 
 Reporting to: Business Unit Manager
 
 
 
 
 Location: Cairo, Egypt
 
 
 
 
 
 
 
 About the Role
 
 
 
 
 
 
 As an Account Manager for the Coatings &amp; Construction business at REDA Chemicals Egypt, you will play a pivotal role in driving growth and strengthening our market position within the coatings, paints, and construction chemicals segment.
 
 
 
 
 
 This role combines technical understanding with strong commercial skills, requiring familiarity with formulation chemistry and applications in coatings and construction, such as decorative and industrial paints, protective coatings, waterproofing systems, flooring solutions, mortars, and admixtures.
 
 
 
 
 
 You will be responsible for managing and expanding customer accounts, identifying new business opportunities, and positioning REDA Chemicals as a trusted technical and commercial partner to manufacturers, applicators, and contractors across Egypt, you will deliver value-added, solution-driven offerings that address customer challenges and support sustainable, profitable growth.
 
 
 
 
 
 This position is ideal for technically inclined sales professionals with a strong background in specialty chemicals and a passion for developing long-term customer partnerships in the Coatings &amp; Construction market.
 
 
 
 
 
 
 Responsibilities
 
 
 
 
 
 <ul>
 <li>
 Develop and maintain long-term relationships with customers in the Coatings &amp; Construction industry (e.g., paint manufacturers, construction chemicals producers, contractors, and applicators).
 </li>
 <li>
 Identify new business opportunities and convert qualified leads into profitable sales.
 </li>
 <li>
 Monitor market trends, competitors, and customer needs to identify areas for business expansion in Egypt.
 </li>
 <li>
 Promote and sell specialty raw materials such as resins, binders, pigments, fillers, additives, polymers, admixtures, and related solutions for coatings and construction applications.
 </li>
 <li>
 Collaborate with business unit management, supply chain, to deliver tailored solutions that meet customer requirements.
 </li>
 <li>
 Achieve sales targets, margin objectives, and growth KPIs, in line with the company&rsquo;s strategic objectives.
 </li>
 <li>
 Provide regular sales forecasts, pipeline updates, and performance reports to management.
 </li>
 <li>
 Represent REDA Chemicals at customer meetings, technical visits, trade shows, and industry events as required.
 </li>
 </ul>
 
 
 
 
 
 Requirements
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in chemistry, Chemical Engineering, or a closely related field.
 </li>
 <li>
 Minimum 4 years of experience in sales specialty chemicals industry
 </li>
 <li>
 Previous working experience with a chemical distribution company or chemical manufacturer is an advantage.
 </li>
 <li>
 Familiarity with market trends and basic regulatory considerations in the coatings and construction chemicals sector.
 </li>
 <li>
 Demonstrated ability to develop and manage long-term customer relationships with key manufacturers, formulators, applicators, and technical/R&amp;D teams.
 </li>
 <li>
 Familiarity with CRM systems and very good command of MS Office (Excel, PowerPoint, Outlook, etc.).
 </li>
 <li>
 Very good communication skills in Arabic and English, both written and verbal.
 </li>
 <li>
 Strong selling, negotiation, presentation, and time-management skills.
 </li>
 <li>
 Ability and willingness to travel across Egypt, work both indoors and outdoors, and visit customer and manufacturing sites.
 </li>
 <li>
 Candidates should be based in Greater Cairo.
 </li>
 </ul>
</div>

Account Manager

Bakma Cargo Egypt

<div>
 
 
 Company Description
 
 
 
 
 
 Bakma Cargo Egypt, established in 1987 in Cairo by Bahgat M. Mousa, has been a trusted leader in the customs clearance and logistics industry for over 33 years. The company operates branches in Alexandria and Port Said, serving more than 450 clients with a reputation for professionalism and excellence. Renowned for expertise in the Personal Effect Sector, Bakma Cargo Egypt is a member of the Household Goods Forwarders Association of America (HGFAA). The company provides comprehensive services, including trading and consulting, facilitating logistics operations between China and Egypt.
 
 
 
 
 
 
 Role Description
 
 
 
 
 
 This is a full-time, on-site role for a Sales Freight Forwarding professional, based in New Cairo. The role involves managing freight forwarding operations, developing export strategies, and maintaining strong customer relationships. Day-to-day tasks include providing freight transportation solutions, liaising with clients to meet logistics needs, and fostering long-term customer partnerships. The role requires close collaboration with internal teams to ensure high-quality service delivery.
 
 
 
 
 
 
 Qualifications
 
 
 
 
 <ul>
 <li>
 Experience in Freight Forwarding and Freight Transportation
 </li>
 <li>
 Knowledge of Forwarding and Export processes
 </li>
 <li>
 Strong Customer Service skills in a logistics or cargo-focused environment
 </li>
 <li>
 Excellent communication, negotiation, and relationship management skills
 </li>
 <li>
 Ability to work on-site and collaborate effectively in a team-based setting
 </li>
 <li>
 Prior experience in the logistics, shipping, or customs clearance sector is a plus
 </li>
 <li>
 Bachelor's degree in Business, Logistics, or a related field is preferred
 </li>
 </ul>
</div>

sales freight forwarding

The Address Investments

<div>
 
 
 Company Description
 
 
 
 'The Address Investments' is a leading real estate company in Egypt, focused on providing clients with their dream homes through a variety of developments tailored to suit their budget. With a strong emphasis on customer satisfaction and a proactive team, we strive to set industry standards and position ourselves as pioneers in the real estate field. Our unique approach and strong relationships with developers allow us to offer homes within hundreds of projects in Egypt.
 
 
 
 
 
 
 Role Description
 
 
 
 This is a full-time on-site Sales Specialist role located in New Cairo at 'The Address Investments'. The Sales Specialist will be responsible for daily tasks related to communication, customer service, sales, training, and sales management.
 
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Communication and Customer Service skills
 </li>
 <li>
 Sales and Sales Management abilities
 </li>
 <li>
 Training experience or relevant coursework
 </li>
 <li>
 Strong interpersonal skills
 </li>
 <li>
 Experience in the real estate industry is a plus
 </li>
 <li>
 Bachelor's degree in Business, Marketing, or related field
 </li>
 </ul>
</div>

Fresh Sales Agent (No Experience needed-Fresh Graduates)

Nestlé

<div>
 
 Consumer Engagement Associate
 
 
 
 
 POSITION SNAPSHOT
 
 
 
 Location: Egypt
 
 
 Company: Nestl&eacute;
 
 
 
 Position Summary
 
 
 
 Joining Nestl&eacute; means you are joining the largest food and Beverage Company in the world.  At our very core, we are a human environment &ndash; passionate people driven by the purpose of enhancing the quality of life and contributing to a healthier future.
 
 
 You will respond to consumers inquiries, comments, and complaints using standard scripts and FAQs via inbound and outbound calls, emails, WhatsApp, Live chat and owned social media channels.
 
 
 
 
 
 A DAY IN THE LIFE &hellip;
 
 
 
 <ul>
 <li>
 Ensures Nestl&eacute; CES standard instructions on consumer complaints handling process is handled appropriately and in a timely manner.
 </li>
 <li>
 Utilizes various market-based tools and applications for consumer management and servicing.
 </li>
 <li>
 Provides empathetic and cutting-edge service in customer service based on Nestl&eacute; CES Standard Instructions on Consumer Complaints Handling.
 </li>
 <li>
 Resolve customer inquiries, comments, and complaints of consumers.
 </li>
 <li>
 Ensures proper encoding of all information received from consumer and other cross functional teams in the CRM Tool.
 </li>
 <li>
 Ensures quality service and consumer satisfaction according to needs and in all service channels (chat, e-mail, social networks, telephone).
 </li>
 <li>
 Ensures proper notification and escalation of critical complaints and irate customers.
 </li>
 <li>
 Follows the changes in the messaging and the ways of working.
 </li>
 <li>
 Executes additional tasks from the Line Manager, SPOC from the Brand teams and the CES Manager.
 
 
 </li>
 </ul>
 
 
 
 
 
 
 
 ARE YOU A FIT?
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in marketing, business studies, communications, journalism, media studies, psychology.
 </li>
 <li>
 Strong interpersonal skills, team-oriented attitude.
 </li>
 <li>
 Strong verbal and written communication skills in English
 </li>
 <li>
 Ability to multitask and prioritize.
 </li>
 <li>
 Interest in digital and social media industry, current online trends and marketing tactics
 </li>
 <li>
 Capacity to learn new skills and master new tools is a must.
 </li>
 <li>
 Attention to details.
 </li>
 </ul>
</div>

Consumer Engagement Associate ( English Speaker)

Marriott International

<div>
 
 Additional Information
 
 
 
 
 Job Number
 
 25186153
 
 
 
 Job Category
 
 Food and Beverage &amp; Culinary
 
 
 
 Location
 
 Cairo Marriott Hotel, 16 Saray El Gezira Street, Cairo, Egypt, Egypt, 11211VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Management
 
 
 
 Job Summary
 
 
 
 Areas of responsibility include Restaurants/Bars and Room Service, if applicable. Supervises daily restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods. Strives to continually improve guest and employee satisfaction and maximize the financial performance in areas of responsibility. Determines training needed to accomplish goals, then implements plan.
 
 
 
 CANDIDATE PROFILE
 
 
 
 
 Education And Experience
 
 
 
 <ul>
 <li>
 High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.
 
 
 </li>
 </ul>
 OR
 
 
 <ul>
 <li>
 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.
 
 
 </li>
 </ul>
 
 CORE WORK ACTIVITIES
 
 
 
 
 Managing Day-to-Day Operations
 
 
 
 <ul>
 <li>
 Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
 </li>
 <li>
 Maintains service and sanitation standards in restaurant, bar/lounge and room service areas.
 </li>
 <li>
 Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.
 
 
 </li>
 </ul>
 
 Leading Food and Beverage Team
 
 
 
 <ul>
 <li>
 Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
 </li>
 <li>
 Encourages and builds mutual trust, respect, and cooperation among team members.
 </li>
 <li>
 Serves as a role model to demonstrate appropriate behaviors.
 </li>
 <li>
 Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills.
 </li>
 <li>
 Develops specific goals and plans to prioritize, organize, and accomplish your work.
 </li>
 <li>
 Ensures and maintains the productivity level of employees.
 </li>
 <li>
 Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective.
 </li>
 <li>
 Ensures compliance with all food &amp; beverage policies, standards and procedures by training, supervising, follow-up and hands on management.
 </li>
 <li>
 Ensures compliance with all applicable laws and regulations.
 </li>
 <li>
 Ensures compliance with food handling and sanitation standards.
 </li>
 <li>
 Ensures staff understands local, state and Federal liquor laws.
 </li>
 <li>
 Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
 </li>
 <li>
 Establishes guidelines so employees understand expectations and parameters.
 </li>
 <li>
 Monitors alcohol beverage service in compliance with local laws.
 
 
 </li>
 </ul>
 
 Ensuring Exceptional Customer Service
 
 
 
 <ul>
 <li>
 Provides services that are above and beyond for customer satisfaction and retention.
 </li>
 <li>
 Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
 </li>
 <li>
 Manages day-to-day operations, ensures the quality, standards and meets the expectations of the customers on a daily basis.
 </li>
 <li>
 Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.
 </li>
 <li>
 Empowers employees to provide excellent customer service.
 </li>
 <li>
 Acts as the guest service role model for the restaurants, sets a good example of excellent customer service and creates a positive atmosphere for guest relations.
 </li>
 <li>
 Handles guest problems and complaints.
 </li>
 <li>
 Meets with guests on an informal basis during meals or upon departure to obtain feedback on quality of food and beverage, service levels and overall satisfaction.
 </li>
 <li>
 Ensures corrective action is taken to continuously improve service results.
 </li>
 <li>
 Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.
 </li>
 <li>
 Manages service delivery in outlets to ensure excellent service from point of entry to departure (e.g., greeting from hostess, speed of order taking and food and beverage delivery, fulfillment of special requests, collection of payment &amp; invitation to return).
 
 
 </li>
 </ul>
 
 Managing and Conducting Human Resource Activities
 
 
 
 <ul>
 <li>
 Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
 </li>
 <li>
 Identifies the educational needs of others, develops formal educational or training programs or classes, and teaches or instructs others.
 </li>
 <li>
 Ensures employees are treated fairly and equitably. Strives to improve employee retention.
 </li>
 <li>
 Ensures employees receive on-going training to understand guest expectations.
 </li>
 <li>
 Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns.
 </li>
 <li>
 Strives to improve service performance.
 </li>
 <li>
 Ensures recognition is taking place across areas of responsibility.
 
 
 </li>
 </ul>
 
 Additional Responsibilities
 
 
 
 <ul>
 <li>
 Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
 </li>
 <li>
 Analyzes information and evaluating results to choose the best solution and solve problems.
 </li>
 <li>
 Assists servers and hosts on the floor during meal periods and high demand times.
 </li>
 <li>
 Recognizes good quality products and presentations.
 </li>
 <li>
 Supervises daily shift operations in absence of Assistant Restaurant Manager.
 </li>
 <li>
 Oversees the financial aspects of the department including purchasing and payment of invoices.
 
 
 </li>
 </ul>
 
 At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
 
 
 
 Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of &ldquo;Wonderful Hospitality. Always.&rdquo; by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that&rsquo;s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
 
 
 JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you&rsquo;re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand&rsquo;s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you&rsquo;ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That&rsquo;s The JW Treatment&trade;. In joining JW Marriott, you join a portfolio of brands with Marriott International.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
</div>

Restaurant Manager

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955 egypt customer service assistant manager jobs IN Egypt Jobs In Egypt Jobs In Egypt Jobs In Egypt Jobs In Cairo Egypt

Egypt Customer Service Assistant Manager

Account Manager

sales freight forwarding

Fresh Sales Agent (No Experience needed-Fresh Graduates)

Fresh Sales Agent (No Experience needed-Fresh Graduates)

Consumer Engagement Associate ( English Speaker)

Restaurant Manager