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safety engineer (hse specialist ii)

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field service engineering specialist professional

emergency medicine specialist

Kuwait Hospital

<div>
 
 The Emergency specialist is responsible for providing high-quality, timely, and efficient emergency medical care to patients presenting to the Emergency Department. This includes diagnosing and managing acute illnesses and injuries, stabilizing critically ill patients, coordinating care with specialists, and ensuring compliance with hospital policies and protocols.
 
 
 
 
 
 Key Responsibilities:
 
 
 1.Patient Assessment &amp; Management:
 
 <ul>
 <li>
 Conduct rapid and thorough patient evaluations.
 </li>
 <li>
 Diagnose and manage emergency conditions, including trauma, cardiac emergencies, and critical illnesses.
 </li>
 <li>
 Initiate appropriate investigations and treatments promptly.
 </li>
 </ul>
 
 
 
 
 2.Resuscitation &amp; Critical Care:
 
 <ul>
 <li>
 Lead resuscitation efforts for critically ill patients, including CPR, airway management, and advanced life support measures.
 </li>
 <li>
 Perform emergency procedures such as intubation, central line placement, chest tube insertion, and wound suturing.
 </li>
 </ul>
 
 
 
 
 3.Coordination &amp; Consultation:
 
 <ul>
 <li>
 Communicate effectively with other specialists/consultants for patient referrals.
 </li>
 <li>
 Work collaboratively with nursing staff and other healthcare professionals to ensure optimal patient care..
 </li>
 </ul>
 
 
 
 
 4.Documentation &amp; Compliance:
 
 <ul>
 <li>
 Maintain accurate and timely medical records, including patient history, examination findings, treatment plans, and discharge summaries.
 </li>
 </ul>
 
 
 
 
 5.Patient Disposition &amp; Follow-Up:
 
 <ul>
 <li>
 Determine appropriate patient disposition (admission, discharge, transfer) based on clinical judgment.
 </li>
 <li>
 Provide clear discharge instructions and follow-up recommendations to patients.
 </li>
 </ul>
 
 
 
 
 6.Education &amp; Training:
 
 <ul>
 <li>
 Participate in continuous medical education, training programs, and quality improvement initiatives.
 </li>
 <li>
 Mentor and supervise junior doctors and medical students when applicable.
 </li>
 </ul>
 
 
 
 
 7. Department development:
 
 <ul>
 <li>
 Participate in policy development, protocol implementation, and adherence to JCI standards.
 </li>
 <li>
 Actively participate in departmental meetings and provide constructive input.
 </li>
 </ul>
 
 
 
 
 &bull; Education &amp; Certifications:
 
 <ul>
 <li>
 Board Certified in Emergency Medicine
 </li>
 <li>
 BLS, ACLS, ATLS
 </li>
 </ul>
 
 
 
 
 &bull; Experience: Minimum of 5 years of experience in emergency medicine.
 
 
 
 
 
 &bull; Language Skills: Must be fluent in both English and Arabic.
 
 
 
 
 
 &bull; Skills: Strong clinical judgment, teamwork, communication, and ability to work under
 
 
 pressure.
 
</div>

Emergency Medicine Specialist

Hilton

<div>Cluster Director Engineering
Position Overview
The Cluster Director Engineering will lead the engineering operations across both Waldorf Astoria Kuwait and Hilton Resorts Kuwait. This role is responsible for ensuring safety, compliance, operational efficiency, sustainability, and preventive maintenance at the highest brand standards. The leader will oversee pre-opening preparations (if applicable), strategic planning, energy management, and the development of a strong engineering team across both properties.
Position Summary:
Support the Hotel Management Team and Regional Safety &amp; Security Manager in respect of occupational health &amp; safety, food safety, fire safety, security, crisis management and disability compliance. The role involves the provision of advice and support for the protection of the company&rsquo;s owned and managed assets and to ensure compliance with local regulatory requirements and company policies related to all safety disciplines. The role requires a risk-based approach in terms of allocation of resources whether this be through specialist training, general operational support, auditing, accident investigation and involvement with local enforcement officials on statutory routine inspections.
Key Responsibilities
As Cluster Director Engineering, you are responsible for the effective management of all engineering and maintenance operations within the hotel, including energy conservation. You are also responsible for the development of the Engineering Team and staying abreast of compliance regulations and procedures in the field of Engineering, as required for hotel standards. Specifically, a Cluster Director Engineering will perform the following tasks to the highest standards:
<ul><li>Lead the Engineering Team in the day-to-day engineering and maintenance operations of the hotel, including service standards, equipment schedules, and work schedules</li><li>
Communicate with Housekeeping to coordinate and prioritize maintenance activities for Guest rooms and public areas.</li><li>
Develop systems and procedures to ensure the health and safety of Guests and Team Members, as well as the proper conditions for plants, machinery, and property.</li><li>
Communicate with Government agencies to ensure full compliance with statutory regulations.</li><li>
Prepare Capital and Repairs and Maintenance budgets for Engineering.</li><li>
Perform daily checks around the hotel.</li><li>
Conduct lift emergency release procedures as required.</li><li>
Diagnose, maintain, and repair mechanical equipment within the hotel.</li><li>
Ensure good relationships are built with internal and external customers.</li><li>
Maintenance of all hotel fixtures and fittings to ensure they are in safe condition and take action when any unsafe situations arise.</li><li>
Develop, implement, and direct all emergency programs.</li><li>
Develop, implement and manage energy conservation programs for the property to minimize expenses.</li><li>
Coordinate renovation bidding, define the cost and scope of the project, and oversee the general contractor and subcontractors to ensure quality work is performed cost effectively.</li><li>
Perform special projects and other responsibilities as assigned.</li><li>
Identify and introduce environmentally friendly systems and equipment.</li><li>
Monitor Key Performance Indicators for the Engineering Department and take corrective action, as required, to improve equipment inventory, quality audit, productivity, and other objectives.</li><li>
Manage all Team Member related activities, including recruitment, performance management, training, career planning, disciplinary matters, and team motivation</li></ul>
Key Responsibilities for Hotel Pre-Opening Leaders<ul><li>
Project Management: Oversee timelines, budgets, and resources; manage construction, procurement, and vendor coordination; ensure compliance with deadlines and regulations.</li><li>
Strategic Planning: Develop and execute pre-opening plans; set priorities, anticipate challenges, and establish operational workflows.</li><li>
Operational Readiness: Ensure all departments (front office, housekeeping, F&amp;B, engineering) are prepared; coordinate training and brand standards implementation.</li><li>
Team Leadership: Recruit, onboard, and train staff; foster collaboration and maintain team focus under pressure.</li><li>
Financial Management: Manage pre-opening budgets; monitor forecasts; negotiate vendor contracts and control costs.</li><li>
Brand Standards: Ensure consistency in design, service, and operations aligned with brand guidelines.</li><li>
Problem-Solving: Address unexpected issues quickly; manage risks and maintain safety compliance.</li><li>
Attention to Detail: Oversee final construction, design, and furnishing; ensure operational processes meet quality standards.</li><li>
Communication: Maintain transparent updates with owners, investors, and stakeholders; represent the project in pre-opening events.</li><li>
Adaptability: Adjust plans as needed; stay resilient under fast-paced, high-pressure conditions.</li><li>
Customer Focus: Ensure guest experience remains the top priority from day one.</li></ul>
Success candidates can also provide relevant work experience in the following Core Competencies<ul><li>
Strategic Planning</li><li>
Project &amp; Construction Management</li><li>
Budgeting &amp; Forecasting</li><li>
Regulatory Compliance</li><li>
Team Leadership &amp; Training</li><li>
Energy Efficiency &amp; Conservation</li><li>
Stakeholder Management</li><li>
Crisis &amp; Emergency Management</li><li>
Brand Standard Implementation
</li></ul>What is it like working for Hilton?
The future of hospitality is bright at Hilton: a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more than 100-year history. Hilton is proud to have an award-winning workplace culture, and we are consistently named among one of the World&rsquo;s Best Workplaces.
We support the mental and physical wellbeing of all Team Members, so they can Thrive, thanks to innovative programs and benefits such as workplace flexibility, career growth and development, and our Go Hilton travel discount program. Hilton prioritizes understanding and integrating our Team Members&rsquo; unique perspectives and voices&mdash;along with those of our Guests, Owners, Suppliers, and Partners&mdash;to cultivate a diverse and inclusive environment for all. Check out the Hilton Careers blog and Instagram to learn more about what it&rsquo;s like to be on Team Hilton!
We are an equal opportunity employer and value diversity at our company. We will ensure that qualified individuals with protected disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions of his or her role, and to receive other benefits and privileges of employment. Please contact us to request accommodation.</div>

Cluster Director Engineering

<div>Overview:
<div>
**This position will be physically located in Kuwait in support of LOGCAP**</div><div></div><div> 
This position will perform all Desk Operations functions for the PMO that deal with dispatching initial response to accidents or incidents, providing emergency notifications IAW notification matrix provided by the USG, and plotting recording responses to accidents and incidents. Coordinate with the US Army Crimes Record Center (CRC) for the submission of appropriate Military Police Reports (MPRs) IAW AR 190-45 and CRC policies and procedures. Monitor IDS (intrusion detector system) and CCTVs (closed-circuit television systems).</div>
Responsibilities:
<div>
This position description is subject to change at any time as needed to meet the requirements of the program or company.</div><ul><li>
Record incidents and offenses occurring in a 24-hour period in the Computer Aided Dispatch System (CAD) and all applicable DA Forms, FM forms, IAW AR 190-40, AR 190-45, or at the direction of the Provost Marshal.</li><li>
Prepare and submit complete reports of incidents that are considered security breaches, violations of administrative regulations, or special instructions as outlined in general and special orders.</li><li>
Answers emergency and non-emergency phones calls via landline, VoIP, Whatsapp or cell phone process, prioritize and documents in the Computer Aided Dispatch System (CAD).</li><li>
Provide emergency notifications IAW notification matrix provided by the USG and ESD Notification matrix.</li><li>
Monitor communication channels with Law enforcement and dispatch appropriate response during emergencies.</li><li>
Prepare and submit SMS Alert text messages, when applicable.</li><li>
Maintains up-to-date knowledge of radio transmission, broadcasting, control and operation of telecommunication systems</li><li>
Safeguard evidence until turned over to the PMO Evidence Custodian using DA Form 4137, Evidence/Property Custody Document, which shall be filed for all evidence being held.</li><li>
Operate the Army Law Enforcement Reporting and Tracking System (ALERTS) and the Emergency Resporting System (ERS)</li><li>
Monitor fire alarm system equipment, IDS, Closed-Circuit Televisions Systems (CCTV), intrusion detection, vehicle tracking and coordinates for patrol, fire, or EMS response upon activation.</li><li>
Provide disposition of lost and found property by recording, processing, and returning property to owners, or properly disposing of unclaimed property per AR 190-45 and ASG-KU Policy.</li><li>
Complete official police reports on the results of investigations conducted.</li><li>
Will be cross-trained as Emergency Services Dispatchers</li><li>
Perform all other duties and assignments as required or as directed.</li></ul>
Qualifications:
<ul><li>MINIMUM QUALIFICATIONS:
<ul><li>High School diploma required, AA or BA/BS Degree preferred.</li><li>
Must Be a US Citizen</li><li>
Must Be at least 21 years of age.</li><li>
Have a valid US Passport</li><li>
Have a current and valid US Driver&rsquo;s License</li><li>
Will meet United States Government (USG) security requirements</li><li>
Must possess Active Secret Security Clearance</li><li>
Typing speed of 35 wpm or more, preferred</li><li>
One (1) year of specialized experience which includes dispatching emergency and/or non-emergency services; operating various telecommunication systems and/or equipment, preferred</li><li>
Hazmat Awareness, Telecommunicator I/II, EMD certifications, preferred</li></ul></li><li>
MATERIAL &amp; EQUIPMENT DIRECTLY USED:
<ul><li>Microsoft Office Programs &ndash; Mainly PowerPoint, Excel, and Access.</li></ul></li><li>
Experience:<ul><li>
Must have computer experience and have a thorough knowledge of Microsoft office.</li></ul></li><li>
Skills:<ul><li>
Excellent computer skills required as well as interpersonal, oral and written communication skills.</li></ul></li><li>
WORKING ENVIRONMENT:
<ul><li>Work is generally conducted in with mild exposure to extreme climatic conditions. Working in a military environment brings the potential for exposure to physical, chemical or biological agents. Employee use Personal Protective Equipment (PPE) is required in certain areas, but not on a daily basis. Such PPE includes but is not limited to head, foot, hand, torso, vision and hearing protective devices. Must comply with OSHA, EPA, and Fire Regulations and published company work rules.</li></ul></li><li>
PHYSICAL ACTIVITIES:
<ul><li>Physical requirements include lifting, climbing, extended sitting or standing, or other physical efforts that are typically required. In addition, visual acuity, hearing and speaking requirements would be considered.</li></ul></li></ul><h4 class="jobSectionHeader">
At V2X, we are deeply committed to both equal employment opportunity, including protection for Veterans and individuals with disabilities, and fostering an inclusive and diverse workplace. We ensure all individuals are treated with fairness, respect, and dignity, recognizing the strength that comes from a workforce rich in diverse experiences, perspectives, and skills. This commitment, aligned with our core Vision and Values of Integrity, Respect, and Responsibility, allows us to leverage differences, encourage innovation, and expand our success in the global marketplace, ultimately enabling us to best serve our clients.</h4></div>

Desk Operations Coordinator

Leap29

<div>
 
 A fantastic opportunity has arose for highly experienced ESP Specialist, to join a well-established prestigious company in Kuwait. This is your chance to become a part of company that has a long standing in history within the oil business, and many other sectors. The ESP Specialist will be required to be experienced in Prosper modelling.
 
 
 
 
 
 The Role:
 
 
 The impeccable ESP Modelling Specialist will be expected to complete the following:
 
 
 &bull; Artificial lift completion design including well model building in Prosper and QA/QC if well models
 
 
 &bull; Support the progress of Artificial Pump designs.
 
 
 &bull; Translate field and well Artificial lift requirements into project designs, by collaborating with the Petroleum/Reservoir Engineers.
 
 
 &bull; Field Equipment installation and commissioning.
 
 
 &bull; QC of contractors services and workshops with inspections.
 
 
 &bull; Draft operating procedure manuals and conduct training sessions.
 
 
 Essential Requirements:
 
 
 &bull; Degree disciplined (B.Sc. M.Sc. or PhD).
 
 
 &bull; 10-15 years&rsquo; experience.
 
 
 &bull; International experience.
 
 
 &bull; Operations/Petroleum engineering with an expertise in artificial lift.
 
 
 &bull; Excellent computer skills.
 
 
 Location: Kuwait
 
 
 Duration: 12 month renewable contract.
 
 
 Start Date: Immediate.
 
 
 Day Rate: Negotiable.
 
</div>

Petroleum Engineer

Veolia Near & Middle East

<div>
 
 
 Veolia
 
 , a global leader in resource management, seeks a
 
 EHS Officer
 
 for our
 
 Sulaibiya Waste Water Treatment &amp; Reclamation Plant
 
 in Kuwait.
 
 
 
 
 We specialize in innovative wastewater treatment and reclamation solutions, guided by our values of Responsibility, Solidarity, Respect, Innovation, and Customer Focus.
 
 
 
 
 With a global workforce of 179,000, we're committed to sustainable development and optimizing resources. Join our team at this cutting-edge facility to contribute to environmental sustainability and water management in Kuwait.
 
 
 
 
 At Veolia, you'll work on impactful projects, enjoy growth opportunities, and be part of our mission to lead the ecological transformation in wastewater treatment and reclamation.
 
 
 
 
 
 
 Job Description
 
 
 
 
 
 Position Title{{:}} EHS Officer
 
 
 
 
 
 
 Location{{:}} Sulaibiya Wastewater Treatment Plant, Kuwait
 
 
 
 
 
 
 Reports to{{:}} EHS Manager &ndash; Kuwait (Sulaibiya Wastewater Plant)
 
 
 
 
 
 
 Position Purpose{{:}}
 
 
 
 
 
 The EHS Officer will support the EHS Manager in implementing, monitoring, and improving health, safety, and environmental (HSE) programs across the Sulaibiya site. The position includes, but is not limited to, ensuring compliance with local legislation, company policies, and client requirements, while promoting a strong safety culture among all employees and contractors.
 
 
 
 
 
 Primary Duties/Responsibilities{{:}}
 
 
 
 
 <ul>
 <li>
 Monitor daily site activities to identify and report unsafe conditions, acts, or potential hazards.
 </li>
 <li>
 Support incident reporting, investigation, and follow-up on corrective/preventive actions.
 </li>
 <li>
 Conduct toolbox talks, safety inductions, and awareness sessions for employees and subcontractors.
 </li>
 <li>
 Assist in preparing Permit to Work, risk assessments, and job safety analyses.
 </li>
 <li>
 Carry out regular site inspections and participate in audits as directed by the EHS Manager.
 </li>
 <li>
 Support the implementation of Life Saving Rules and site-specific safety campaigns.
 </li>
 <li>
 Maintain HSE records, reports, and documentation as per Veolia.
 </li>
 <li>
 Coordinate PPE issuance, inspections, and ensure proper usage across the site.
 </li>
 <li>
 Provide first-level guidance on safety procedures to supervisors and workers.
 </li>
 <li>
 Support emergency response activities.
 </li>
 <li>
 Continuously do routine site checks and guarantee that good housekeeping and welfare facilities are available.
 </li>
 <li>
 Make sure all safety practices are applied correctly (confined space procedure, Lock Out Tag out, Working at Height, Electrical safety, Chemical Loading and unloading). Only trained and authorized employees should perform the specific work.
 </li>
 <li>
 Conduct monthly inspections of the emergency tools and equipment, report the findings with the relevant parties, and follow up on closing the findings
 </li>
 <li>
 Support the EHS team in conducting emergency evacuation and chemical spill drills
 </li>
 <li>
 Continuously monitor the employee's behavior towards safety by their actions and coach them accordingly.
 </li>
 <li>
 Ensuring the implementation of the requirements from Veolia&rsquo;s Life Saving Rules (LSR) and High Risk Management Standards (HRMS)
 </li>
 <li>
 Inspect all machines (cranes and forklifts or any other machines), equipment (cutting, grinding, and welding), and PPEs before daily work starts - check for color coding and inspection forms
 </li>
 </ul>
 
 
 Skills &amp; Abilities{{:}}
 
 
 
 
 <ul>
 <li>
 Strong observation and reporting skills.
 </li>
 <li>
 Ability to communicate safety requirements effectively to diverse teams.
 </li>
 <li>
 Proficient in Google Workspace (G-Suite Tools{{:}} Drive, Docs, Sheets, Slides, Forms,&hellip;Etc) for safety reporting and presentations.
 </li>
 <li>
 Team player with a proactive and positive safety mindset.
 </li>
 <li>
 Ability to exercise and apply Stop Work Authority (SWA) in line with Veolia&rsquo;s guidelines.
 </li>
 <li>
 Ability to work under supervision and escalate critical issues promptly.
 </li>
 <li>
 Adaptable to changing site conditions and able to prioritize safety in high-pressure environments.
 </li>
 <li>
 Other duties as assigned.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 
 
 
 <ul>
 <li>
 Diploma in Occupational Health, Safety, Environmental Management, or related field (preferred).
 </li>
 <li>
 Recognized safety training or certification (e.g., IOSH Managing Safely or equivalent) &ndash; preferred but not mandatory.
 </li>
 <li>
 Experience, 4-7 years&rsquo; relevant experience in an industrial, construction, or utilities environment (preferably wastewater or water treatment plants).
 </li>
 <li>
 Familiarity with Kuwait HSE regulations and international safety standards.
 </li>
 <li>
 Basic understanding of chemical safety and industrial hygiene.
 </li>
 <li>
 Basic understanding of risk assessment, incident investigation, and HSE documentation.
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 
 
 
 
 <ul>
 <li>
 
 
 The role involves working outdoors and in operational plant areas.
 </li>
 <li>
 Must be willing to work in extended hours when required for shutdowns or emergency works.
 </li>
 </ul>
 
 
 As an inclusive company, Veolia is committed to diversity and gives equal consideration to all applications, without discrimination.
 
 
 
 
</div>

EHS Officer

Antiaging Skin Boutique Clinic

Velvet Desert is a luxury jewelry &amp; lifestyle brand expanding rapidly across the GCC. We are looking for a Digital Marketing Specialist who can plan, execute, and optimize our digital campaigns across WhatsApp, Email, and Paid Ads based on the official Digital Marketing SOP. Your work will directly influence sales, engagement, and brand visibility across the region.THE ROLEYou will manage the full digital marketing cycle&mdash;from campaign planning and segmentation to execution, reporting, and performance optimization. You&rsquo;ll coordinate closely with Design, Finance, the CEO, and our external ads specialist to ensure every campaign meets Velvet Desert&rsquo;s brand, aesthetic, and performance standards.YOUR CHALLENGE<ul><li>Campaign Planning &amp; Execution</li><li>Develop campaign briefs (objectives, audience, channel, deliverables).</li><li>Segment audiences from Shopify and prep CSV files for WhatsApp campaigns.</li><li>Build bilingual messaging &amp; creatives aligned with brand guidelines.</li><li>Ensure all content is CEO-approved before scheduling.</li><li>Maintain weekly campaign frequency (WhatsApp + Email).</li><li>WhatsApp Marketing (Interakt Platform)</li><li>Create templates, submit for Meta approval, and upload segmented lists.</li><li>Schedule campaigns ensuring Interakt wallet has sufficient balance.</li><li>Monitor delivery, read rates, CTR, and engagement.</li><li>Log results in the campaign tracker and archive weekly reports.</li><li>Email Marketing (Shopify Email)</li><li>Design newsletters in Canva and import into Shopify Email.</li><li>Optimize CTAs, subject lines, preview text, and bilingual messaging.</li><li>Send test emails for review and launch after final approval.</li><li>Drive weekly newsletters based on promotions, new arrivals, and brand storytelling.</li><li>Digital Advertising (Meta, TikTok, Snap, Google)</li><li>Prepare creative folders, ad copies, UTM links, and content for each ad cycle.</li><li>Ensure rights for ad usage (no influencer content unless cleared).</li><li>Coordinate with the external ads specialist (Lucas) for execution.</li><li>Boost top-performing organic posts (non-influencer).</li><li>Monitor CTR, conversions, sales uplift, and ROAS.</li><li>Finance &amp; Reporting</li><li>Coordinate with Finance for Interakt wallet top-ups and invoice reconciliation.</li><li>Collect results from Interakt, Shopify, and Ads dashboards.</li><li>Create weekly performance reports with KPIs (CTR, open rates, read rates, ROAS).</li><li>Maintain digital marketing records in the shared drive.</li></ul>YOU WILL ROCK AT THIS ROLE IF YOU...&#10004;Have 2&ndash;4 years experience in digital marketing (preferably fashion/luxury). &#10004; Are skilled in Interakt, Shopify Email, Meta Ads Manager, TikTok Ads, Google Ads. &#10004;Are analytical and can interpret KPI dashboards with strong reporting skills. &#10004;Understand segmentation, UTM structures, CTR/ROAS optimization. &#10004;Can balance creative execution with performance-driven thinking. &#10004;Are organized, detail-focused, and meet weekly campaign requirements. &#10004;Communicate clearly and work well across cross-functional teams.Benefits&#10024; Work with a fast-growing luxury brand expanding across GCC markets &#10024; Hybrid work flexibility and exposure to international-level campaigns &#10024; Ownership of full digital cycle (WhatsApp + Email + Paid Ads) &#10024; Structured SOPs ensuring clarity, speed, and consistency &#10024; Opportunity to innovate and optimize digital performanceReady for the challenge?Send your CV to hr@velvetdesert.com with the subject line: &ldquo;Application &ndash; Digital Marketing Specialist&rdquo;Job Type: Full-time

Digital Marketing Specialist (m/w/d)

Radisson Hotel Group

<div>
 
 Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,460 hotels in operation and under development in 95+ countries. The Group&rsquo;s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos.
 
 
 
 
 People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter.
 
 
 
 
 
 
 Job Description
 
 
 
 
 
 
 TASKS, DUTIES AND RESPONSIBILITIES
 
 
 
 
 
 
 
 
 
 
 
 Switch Board
 
 
 
 
 
 PROVIDE PROMPT, CORRECT COMMUNICATIONS SUPPORT
 
 
 
 
 
 
 
 <ul>
 <li>
 Provides courteous service to customers by operating the switchboard according to standards.
 </li>
 <li>
 Communicates clearly and courteously.
 </li>
 <li>
 Demonstrate fluency in the use of equipment.
 </li>
 <li>
 Transfers incoming calls promptly to the appropriate extensions.
 </li>
 <li>
 Assists customers make long distance calls by instructing them on the appropriate procedures and/or placing calls for them.
 </li>
 <li>
 Responds to customer questions regarding the hotel, in-house facilities and local events.
 </li>
 <li>
 Provides courteous, prompt and accurate inter-hotel communications to staff and customers.
 </li>
 <li>
 Takes and delivers accurate and complete messages.
 </li>
 <li>
 Ensures guest is woken up as requested by accepting, recording and executing wake-up calls.
 </li>
 <li>
 Unanswered wake-up calls to be immediately reported to Night Manager / Service Manager.
 </li>
 <li>
 Follows established hotel security and safety policies as required.
 </li>
 <li>
 Familiarise him/herself with all-in-house guests; especially those with similar family names to be asked for complete name before transferring calls.
 </li>
 <li>
 Checks the daily arrival list for VIP&rsquo;s.
 </li>
 <li>
 Is familiar with all International / In-house codes, time zones, charges per minute for calls. Responsible to prepare daily police report (Night Operator).
 </li>
 <li>
 Handles the closing of the telephone process and tallies revenue before closing.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 OTS
 
 
 
 
 
 
 
 
 
 
 PROVIDE EFFICIENT, PROMPT, TROUBLEFREE, AND COURTEOUS SERVICE
 
 
 
 <ul>
 <li>
 Ensure a consistence of high standard is maintained in Room Service order taking
 </li>
 <li>
 Respect and comply with the service standards of the restaurant in the following topics
 <ul>
 <li>
 Answering Telephone as per the Radisson standards
 </li>
 <li>
 Taking down orders
 </li>
 <li>
 Maintain the record of the order
 </li>
 <li>
 Cashiering
 </li>
 <li>
 Organize order-taking material (control sheets, checks, reports etc.)
 </li>
 <li>
 Informing guests about promotions
 </li>
 </ul>
 </li>
 </ul>
 <ul>
 <li>
 Maintains clean and orderly work area in accordance with the hotel&rsquo;s and corporate standards
 </li>
 </ul>
 <ul>
 <li>
 Handles guest complaints tactfully
 </li>
 <li>
 Actively pushes high profit food and beverage items
 </li>
 <li>
 Maintains a thorough working knowledge of food and beverage menus, to be able to advise guests on selection and promote additional sales accordingly
 </li>
 <li>
 Promotes additional sales by taking opportunities to up-sell, in a manner that is professional and courteous
 </li>
 <li>
 Makes clear orders to kitchen production, and beverages; registers orders according to hotel procedures
 </li>
 <li>
 Confers with the Room Service Supervisor concerning set-ups and last minute changes
 </li>
 </ul>
 
 
 
 
 
 
 
 KNOWLEDGE OF FRONT OFFICE TECHNOLOGY
 
 
 
 
 
 <ul>
 <li>
 Is fully conversant with the hotel PMS system.
 </li>
 <li>
 Is able to operate switchboard, telefax, key equipment, credit card machines and printers, hotel alarm systems and other Front Office equipment.
 </li>
 </ul>
 
 
 
 
 
 
 
 SECURITY, HEALTH, AND SAFETY
 
 
 
 
 
 <ul>
 <li>
 Ensures that the telephone call accounting system works properly.
 </li>
 <li>
 Ensures that guest details are not disclosed.
 </li>
 <li>
 Maintains high confidentiality in regards to guest privacy.
 </li>
 <li>
 Fully understands the hotel&rsquo;s fire, emergency, and bomb procedures.
 </li>
 <li>
 Follows emergency procedures to provide for the security and safety of guests and employees.
 </li>
 <li>
 Works in a safe manner that does not harm or injure self or others.
 </li>
 <li>
 Supports a safe hotel by applying hotel regulations, and adhering to existing laws and regulations.
 </li>
 <li>
 Anticipates possible and probable hazards and conditions and notifies immediate supervisor.
 </li>
 <li>
 Maintains the highest standards of personal hygiene, punctuality, dress, uniform, appearance, body language and conduct.
 </li>
 <li>
 Thorough with the SOS Manual available for handling emergency calls.
 </li>
 </ul>
 
 
 
 
 
 
 
 MISCELLANEOUS
 
 
 
 
 
 <ul>
 <li>
 Displays a Yes I Can! Attitude at all times.
 </li>
 </ul>
 <ul>
 <li>
 Performs opening and closing duties.
 </li>
 <li>
 Checks that hotel telephone lines are in working order by doing self call checks.
 </li>
 <li>
 Ensures all wake-up call properly timed on the system.
 </li>
 </ul>
 
 
 
 
 <ul>
 <li>
 Stays up-to-date with development in the hotel by reviewing the communications log book each shift.
 </li>
 <li>
 Is fully aware of Radisson Blu service concepts.
 </li>
 <li>
 Is fully aware of current hotel promotions.
 </li>
 <li>
 Knows the names of key people within Radisson Blu and Owners.
 </li>
 <li>
 Communicates effectively with customers, colleagues, and supervisors.
 </li>
 <li>
 Demonstrates teamwork by co-operating and multitasking.
 </li>
 <li>
 Uses the ABC approach to respond to negative comments and complaints; and transfers complaints to the appropriate manager.
 </li>
 <li>
 Attends meetings and training required by the Front Office Manager.
 </li>
 <li>
 Accepts flexible work schedule necessary for uninterrupted service to hotel guests.
 </li>
 </ul>
 
 
 
 
 <ul>
 <li>
 Maintains own working area, and materials clean, tidy and in good shape; reports defective materials and equipment to the Front Office Manager.
 </li>
 <li>
 Continuously seeks to endeavour professionalism in own job function.
 </li>
 <li>
 Knows :
 </li>
 </ul>
 <ul>
 <li>
 Hotel fire, bomb and emergency procedures.
 </li>
 <li>
 Hotel health and safety policies and procedures
 </li>
 <li>
 Hotel facilities and nearby places of interest and emergency numbers (i.e. hospitals, petrol stations, tourist sights).
 </li>
 <li>
 Hotel and corporate marketing and promotional programs.
 </li>
 <li>
 Corporate clients and clients generating high business volume.
 </li>
 </ul>
 <ul>
 <li>
 Responsible Business: show involvement and be interested in environmental and/or social issues by participating in Responsible Business hotel and departmental activities.
 </li>
 </ul>
 <ul>
 <li>
 Any other duties as assigned by the supervisors.
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 
 
 Why Join Radisson Hotel Group?
 
 
 
 
 
 
 Live the Magic of Hospitality -
 
 Be part of a team that creates
 
 exceptional experiences and memorable moments
 
 every day. Let your
 
 Yes I Can!
 
 spirit shine as you bring hospitality to life.
 
 
 
 
 
 Build a Great Career -
 
 No matter your background or experience, we invest in your
 
 growth, learning, and career development
 
 &mdash;helping you reach your full potential.
 
 
 
 
 
 Experience the Team Spirit -
 
 Join a workplace that&rsquo;s
 
 inclusive, fun, and meaningful
 
 . We celebrate diversity, support one another and foster a sense of belonging through our
 
 Employee Resource Groups and inclusion initiatives
 
 .
 
 
 
 
 
 Lead with Your Ambition -
 
 Your ideas, passion and drive matter! We empower you to
 
 make a difference
 
 &mdash;in hospitality, your community and beyond.
 
 
 
 
 
 Enjoy Global &amp; Local Perks -
 
 No matter where you&rsquo;re located, you&rsquo;ll enjoy exclusive global benefits - like special hotel rates for you and your loved ones at our hotels worldwide. Plus, you&rsquo;ll have access to local perks and rewards tailored to your country, making your experience even more rewarding!
 
 
 
 
 
 Join us in shaping the future of hospitality!
 
 If you&rsquo;re ready to
 
 bring your talent, energy, and passion
 
 , we&rsquo;d love to hear from you.
 
 
 
 
 
 Apply now and let&rsquo;s make every moment matter.
 
 
 
 
 
 We welcome applicants from all
 
 backgrounds, abilities, and experiences
 
 . If you need any adjustments during the application process, please let us know.
 
</div>

FRONT OFFICE ATTENDANT - OTS AGENT

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