end user support engineer

Noventiq WLL

We are seeking a highly skilled and customer focused End User Support Engineer to lead and manage daily end-user support operations. This role requires hands-on troubleshooting, escalation handling, ticket management, and close coordination with internal teams to ensure seamless IT support for employees. The ideal candidate should have strong communication skills, a proactive mindset, and the ability to prioritize issues effectively.Purpose, Essential Duties and Responsibilities:<ul><li>Serve as the first point of contact for end-users seeking technical assistance via ticketing systems, email, or in-person.</li><li>Provide L1-level technical support for desktops, laptops, printers, mobile devices, and other peripherals.</li><li>Troubleshoot hardware, software, operating system (Windows/Mac).</li><li>Troubleshoot basis network related issues.</li><li>Manage day-to-day support requests, incidents, and service tickets; ensure timely resolution and proper documentation.</li><li>Coordinate with L2/L3 teams for escalated issues and follow up on pending items.</li><li>Install, configure, and maintain end-user hardware and software as per company standards.</li><li>Support common applications like Microsoft 365, Outlook, Teams, Zoom, and standard business productivity tools.</li><li>Perform user account management (AD, O365), password resets, and access provisioning.</li><li>Maintaining daily backup checks and validation.</li><li>Maintain asset inventory and update records for hardware and software deployed.</li><li>Educate users on basic IT practices, security protocols, and self-service tools.</li><li>Ensure SLA adherence and contribute to periodic reporting of support metrics.</li></ul>Required Skills &amp; Qualifications:<ul><li>5+ years of experience in a desktop support/helpdesk or end-user support environment.</li><li>Strong knowledge of Windows OS (7/10/11), macOS, and Microsoft Office 365.</li><li>Familiarity with Active Directory, O365 and basic networking</li><li>Hands-on experience in hardware troubleshooting and software installations.</li><li>Excellent interpersonal, communication, and customer service skills.</li><li>Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.</li></ul>Qualifications / Certifications<ul><li>Educational Background: Bachelors in computer science / engineering graduates with IT major</li><li>Microsoft 365 Fundamental Certification.</li></ul>Job Type: Full-time

Senior End User Support Engineer

Keolis.MHI

.Coordinating with the third-party service provider for timely repair of the system under the maintenance agreement warrantyRepairing minor flaws in hardware if not covered under the sameSupporting and assisting colleagues and working with other support groups and vendors for solving level two issuesDeveloping strategies, assisting with designs and applications, software testing, development, and up gradation with level two support for preventing technical breakdown in futureMonitoring and analysing the performance of upgraded system, keeping track of its performance, reliability, risks, and benefitsHelping network technicians for creating user end informative materials like brochures and leaflets, updating themselves on the latest IP policies, and other technical controlsHelping in installation of other peripherals like printers, scanners, etc., cabling systems like local area network cables, network interface cards, wired switches, etc.KEY COMPETENCIESKnowledge RequiredGood verbal &amp; written English communication skillsGood understanding of social media &amp; should have active Social Media presence across key social media channels   TW / FB etc.Has a good understanding of computer fundamentals   Laptop/Desktop hardwareFamiliarity with Windows OS &amp; user interfaceTop notch customer focus, chat etiquette and work ethicsAbility to handle asynchronous and multiple chat sessions simultaneouslyMust be a good team player, willing to collaborate and work with peers to achieve common business objectivesAdaptable   someone who can deal with ambiguous situations and embrace changeAbility to work under pressure with calmness and composureStrong problem-solving and trouble-shooting skills using operational and diagnostic proceduresTechnically proficient to be able to understand, isolate the root cause and help resolve the issues reported on Social Media Platforms.Ability to take on shift work, holidays, weekends, and on-call responsibilitiesPerformed remote support administration via Microsoft Remote Desktop and Microsoft Management Console snap-ins.Implemented remote desktop software to multiple computer systems at different locations.MINimum QUALIFICATIONSMin.RequiredDesirableEducationBachelor s degreeMaster's degree in relevant fieldsExperienceExperience as End User SupportSkills / TrainingCertifications   CompTIA A+/ N+M365 Identity &amp; Access ManagementIntune/MDE/MS SharePoint/Patch ManagementJob Segment: Testing, User Experience, PLM, Network, Technical Support, Technology, Management

Team Computers

Job Summary: We are looking for a skilled End User Support Engineer to provide technical support to users across the organization. The role includes installation, configuration, and troubleshooting of hardware, software, and network-related issues while ensuring minimal disruption to business operations.. Key Responsibilities: Provide on-site and remote support for desktops, laptops, printers, and peripherals. Troubleshoot operating system and application-related issues (Windows, MS Office, email, etc.). Install, configure, and upgrade end-user hardware and software as per IT policies. Manage user accounts, access rights, and group policies in Active Directory. Support connectivity issues including LAN, Wi-Fi, VPN, and IP telephony. Coordinate with vendors for hardware repairs or replacements. Log incidents and service requests accurately in the ITSM tool and follow through to resolution. Assist with onboarding/offboarding activities (device setup, profile configurations). Participate in IT asset inventory, audits, and compliance reporting. Maintain documentation, FAQs, and user guides for common issues. Required Skills and Experience: 1.5+ years of experience in IT end-user support or desktop support. Strong knowledge of Windows 10/11, Microsoft Office Suite, and basic networking. Experience with Active Directory, Outlook/Exchange, and remote support tools. Familiarity with ITSM/ticketing systems (e.g., ServiceNow, ManageEngine). Understanding of IT security, endpoint protection, and patching.

Field/Desktop Support Engineer

DXC Technology

<div>Job Description:
DXC Technology (NYSE: DXC) is the world&rsquo;s leading independent, end-to-end IT services company, helping clients harness the power of innovation to thrive on change. Created by the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise, DXC Technology serves nearly 6,000 private and public sector clients across 70 countries. The company&rsquo;s technology independence, global talent and extensive partner alliance combine to deliver powerful next-generation IT services and solutions. DXC Technology is recognized among the best corporate citizens globally. For more information, visit www.dxc.technology.
We are currently looking for:
Onsite Support Engineer
Job location: onsite in Riyadh
Role
Roles in this Job Family design, solution, deploy, migrate, manage, and change infrastructure services, End User Services across all related technologies. Including but not limited to Desktops, Laptops, networks, AD, Modern Device Management, Intelligent Collaboration, IT (HW&amp;SW) Asset Management Services, Field Services and Technical Service Desk.
Responsibilities<ul><li>
Provide technical support in infrastructure services, responding to issues and assisting in tasks.</li><li>
Support the development of infrastructure documentation, including incident logs and records.</li><li>
Proficient knowledge and understanding of Desktop software and hardware technologies.</li><li>
Troubleshooting issues on Windows Clients (End user machines)</li><li>
Experience with Service management tool</li><li>
Should have good knowledge on EUC tools, remote support tools, MS office and outlook.</li><li>
Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role</li><li>
Working knowledge of office automation products and computer peripherals, like printers and scanners</li><li>
Excellent problem-solving and multitasking skills</li><li>
Customer-oriented attitude.</li></ul>
Basic Qualifications:<ul><li>
Bachelor's degree in a relevant field or equivalent combination of education and experience</li><li>
Typically, 1+ years of relevant work experience</li><li>
Proven experience in infrastructure technology analysis</li><li>
Proficiencies in data analysis and technical knowledge</li><li>
A continuous learner that stays abreast with industry knowledge and technology</li></ul>
Other Qualifications:<ul><li>
An advanced degree in a relevant field is a plus</li><li>
Relevant certifications, such as CompTIA A+, Microsoft Certified: Azure Fundamentals, or Google Cloud Associate, are a plus&quot;</li></ul>
At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We&rsquo;re committed to fostering an inclusive environment where everyone can thrive.
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.</div>

Onsite Support Engineer

ABOSS TECHNOLOGIES INDIA (OPC) PRIVATE LIMITED

Job Title: Full Stack Engineer (React + Backend Integration) Location: Preferred Onsite: Madurai, Tamil Nadu. Job Type: Full-Time Experience: 4+ yearsSalary: &#8377;5,40,000 &ndash; &#8377;6,60,000 Per AnnumNote: The salary is open to negotiation depending on skills and expertise.PLEASE CHECK THE LINK BELOW TO APPLYApply here: https://forms.gle/2LhFMU9C1qe6DEoG8Job Description: We are looking for an experienced Full Stack Engineer with a strong background in React.js and backend integration. In this role, you will be responsible for developing scalable, secure, and high-performance web applications. You will work on building and maintaining backend services to support the front-end, ensuring seamless integration of APIs and payment gateways like CCAvenue, Razorpay, and Stripe to deliver smooth user experiences and robust backend functionality.Key Responsibilities:<ul><li>Develop and maintain full-stack applications with a React-based front-end and Python-based back end to create a seamless user experience.</li><li>Design and implement scalable and efficient back-end services using Python to support front-end functionality, ensuring smooth integration across the stack.</li><li>Analyse and understand both business and technical requirements to effectively plan and implement solutions.</li><li>Design, develop, and integrate backend services and RESTful APIs to support business logic and user interactions.</li><li>Implement third-party API integrations such as authentication services and payment gateways, and other external services.</li><li>Ensure secure and scalable API design for user authentication, role-based access control, and data validation.</li><li>Manage and optimize payment gateway integrations (CCAvenue, Razorpay, Stripe, PayPal, etc.) for transactions, refunds, and webhooks.</li><li>Monitor system performance, debug issues, and optimize application efficiency.</li><li>Collaborate with cross-functional teams including backend engineers, UI/UX designers, and DevOps and product managers, to ensure smooth delivery of features.</li><li>Maintain code quality, adhere to security best practices, and optimize frontend performance.</li><li>Contribute to the planning and execution of business-driven actions based on technical insights.</li></ul>Requirements:<ul><li>4+ years of experience as a Full Stack Engineer with expertise in React.js and full-stack application development.</li><li>Strong proficiency in Python, JavaScript, TypeScript, Redux, React Hooks, and modern UI frameworks.</li><li>Strong understanding of RESTful APIs, webhooks, and third-party API integrations.</li><li>Experience with databases such as MySQL, PostgreSQL, MongoDB, Firebase, or DynamoDB.</li><li>Hands-on experience with authentication and security mechanisms like JWT, OAuth, and role-based access control.</li><li>Proven experience with payment gateway integrations (CCAvenue, Razorpay, Stripe, PayPal, etc.).</li><li>Strong debugging and performance optimization skills.</li><li>Familiarity with Git, CI/CD pipelines, and Agile methodologies.</li><li>Ability to understand technical and business requirements, plan accordingly, and execute effectively.</li><li>Experience or knowledge in crypto and Web3 technologies is a significant advantage.</li></ul>Benefits:<ul><li>Competitive salary and benefits package.</li><li>Opportunity to work on high-impact, scalable applications.</li><li>Growth opportunities and continuous learning.</li></ul>To apply, please copy-paste the link below in your browser, complete the Google Form, and upload your updated CV. (Kindly refrain from sending emails with attachments and CVs, as we have provided a dedicated form for CV submissions. Our HR portal is exclusively for addressing queries only.)Apply here: https://forms.gle/2LhFMU9C1qe6DEoG8Job Type: Full-timePay: &#8377;45,000.00 - &#8377;55,000.00 per monthWork Location: In person

Full Stack Engineer (React + Backend Integration)

Hibrant Ltd

We are seeking a skilled and customer-focused Desktop Support Engineer to join our IT team. In this role, you will be responsible for providing technical assistance and support to end-users for hardware, software, and networking issues. The ideal candidate will have excellent problem-solving skills, strong knowledge of Windows and/or macOS environments, and a passion for delivering exceptional IT support.Responsibilities<ul><li>Provide first and second-level support to users for desktop/laptop, printers, mobile devices, and other peripherals</li><li>Install, configure, and troubleshoot hardware and software systems</li><li>Respond to support tickets, phone calls, and emails in a timely and professional manner</li><li>Support end-users with Microsoft Office Suite, Windows OS, and common applications</li><li>Manage and maintain user accounts, permissions, and access rights in Active Directory</li><li>Assist in onboarding and offboarding processes including provisioning and decommissioning of devices</li><li>Collaborate with other IT staff and departments to resolve complex issues</li><li>Maintain IT inventory, documentation, and user guides</li><li>Ensure all systems are compliant with company policies and security standards</li><li>Escalate unresolved issues to higher-level technical support or vendors</li></ul>Requirements<ul><li>Proven experience as a Desktop Support Technician, IT Support Engineer, or similar role</li><li>Strong understanding of Windows 10/11, macOS, and Microsoft 365 applications</li><li>Familiarity with Active Directory, DNS, DHCP, and basic networking concepts</li><li>Experience with ticketing systems (e.g., ServiceNow, Jira, or Zendesk)</li><li>Excellent communication and interpersonal skills</li><li>Strong troubleshooting and analytical thinking abilities</li><li>Ability to work independently and manage multiple tasks</li></ul>Job Type: Contract Contract length: 12 monthsPay: KD40.000 - KD45.000 per day

Desktop Support Engineer

Who we are:GMG is a global well-being company retailing, distributing and manufacturing a portfolio of leading international and home-grown brands across sport, everyday goods, health and beauty, properties and logistics sectors. Under the ownership and management of the Baker family for over 45 years, GMG is a valued partner of choice for the world's most successful and respected brands in the well-being sector. Working across the Middle East, North Africa, and Asia, GMG has introduced more than 120 brands across 12 countries. These include notable home-grown brands such as Sun &amp; Sand Sports, Dropkick, Supercare Pharmacy, Farm Fresh, Klassic, and international brands like Nike, Columbia, Converse, Timberland, Vans, Mama Sita's, and McCain.What you'll be doing:The Support Engineer will provide technical assistance and troubleshooting for end-users, ensuring the smooth operation of desktop, laptop, and peripheral systems. The role involves resolving hardware and software issues, managing user accounts, and maintaining IT assets and documentation. This position requires a customer-focused professional with strong problem-solving skills and a solid understanding of desktop support tools and technologies. The engineer will collaborate with IT teams to enhance system efficiency and provide a seamless user experience.Job Description:End-User Support: Provide on-site and remote support for desktop/laptop systems, printers, and other peripherals. Address user inquiries, troubleshoot technical issues, and resolve problems in a timely manner.System Maintenance: Perform regular system updates, software installations, and patches. Ensure anti-virus and endpoint security measures are active and up to date.Troubleshooting and Repairs: Diagnose and resolve hardware failures and software malfunctions. Coordinate with vendors for hardware replacements and warranty claims when required.User Account Management: Assist in managing user accounts, permissions, and access to resources in Active Directory or equivalent systems. Support on-boarding and off-boarding processes, ensuring proper IT setup for new and departing employees.Documentation: Maintain records of support tickets, troubleshooting steps, and resolutions. Document IT processes, FAQs, and guides for end-users.IT Asset Management: Track and maintain IT equipment inventory. Support asset deployment and reclamation as needed.Collaboration: Work closely with IT teams to address escalated issues and participate in IT projects. Provide training to users on basic IT processes and tools.Functional/Technical Competencies:Proficiency in Windows OS (7, 10, 11) and/or macOS troubleshooting.Basic networking knowledge (IP, DNS, DHCP, VPN).Familiarity with IT tools like ticketing systems, remote support tools, and monitoring software.Hands-on experience with Active Directory and Office 365 administration.Experience:2 3 years of experience in desktop support, IT helpdesk, or similar roles.

IT Support Engineer (Service Desk)

Search 10000+ End user support engineer jobs near you this October. New roles added regularly across leading industries. Apply today.

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